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Wicker Park Athletic Club
1635 W Division St, Chicago, IL 60622, United States
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Sa
Review №1

Gym, equipment, staff, and classes are all good no complaints there. However the parking lot is such a disaster that it makes coming to this CAC location difficult. Takes 10 minutes to get out of a spot and they allow people to park on the street blocking the lot which makes it even more difficult to get out. Parking is a NIGHTMARE essentially

Ja
Review №2

Very disappointed at how Wicker Park Athletic is handling the global pandemic situation - I wrote to them during the summer, explaining that with an at-risk partner, I do not feel comfortable entering the facility and was told by someone at their staff that they would be putting my account on a temporary complimentary freeze until September at which point the freeze would then cost me 15$ for up to 6 months. In reviewing my bank statements today I discovered that theyve been charging me the full membership fee since October in spite of my agreement and understanding that this would not take place without my consent. I received no communications at all to indicate that my complimentary freeze period had ended and unless I registered myself as freeze yet again, theyd begin regular billing. Keep in mind, I havent stepped foot in that gym for over a year with COVID in the mix. Customer Care has been extremely unhelpful and unempathetic and refuses to do anything to help right this wrong. I know Im not the only person experiencing this - Times are tough for everyone and I wish I could patronize small, indoor businesses right now but I simply cannot. I am very discouraged that this company is taking advantage of their customers during this crisis - Would not recommend this business to anyone - find a place that values their customers and does not deceive them for financial gain. Disgusting.EDIT - Its been over a month since I sent my final (I thought) email to the staff at Wicker Park Athletic, stating I needed my account to be cancelled immediately and informing them I would be taking the necessary actions to dispute their exploitative charges - I received no replies from them and just realized theyve gone ahead and charged me twice since then. I am livid- Taking financial advantage of people during a global pandemic. Do not give these people your business - They give zero regard for you or your situation and will sneakily try and squeeze as much money out of you as they can. Reprehensible.

Le
Review №3

Steer clear of this gym. This is a tiny facility that over charges all members. Cancellations have to be processed 2 months before, so when you cancel you are still paying for a gym membership you don’t want to use. Manager sits on top of the front desk when dealing with members, super unprofessional and looked childish. Sitting on top of a table trying to get money from clients. The gym itself is okay, for $80 you would think you would have access to something. You got a few benches, squat racks and some cardio machines. Might as well go to Lifetime fitness or Equinox, at least they have value for their price. Predatory, sleazy, sneaky, typically gym membership tactics, be aware before signing up.

Ad
Review №4

The front desk staff are always super friendly and the club is always very clean. Keep in mind that it’s one of the smaller CAC clubs (if not the smallest) so it gets really busy between 4:30 - 6pm.

Da
Review №5

PLease note I thoroughly enjoyed the facilities but they are not trying to take advantage during Covid to not allow me to hold my membership. I sent a message to them on Nov 1st per the agreement to request a hold on my account. They currently have billed me twice and have stated they now cannot put my account on hold as to there being a balance on my account. This feel a little predatory and trying to take advantage of people during this pandemic, being an essential worker I decided to put my membership on hold as to not increase my chances of catching anything but now they are strapping me with fees and payments and holding me hostage to not put my membership on hold.

Fe
Review №6

Only recently did I start frequenting IL Fitness. Not having a lot of gym experience, I wasnt sure what to expect when I signed up for a personal trainer, but my time has been nothing short of fantastic. Pete, my personal trainer, has been an absolute wonder to work with. Had I only gotten a membership and gone to the gym on my own, I likely would have stopped going by now. He has been a fantastic motivation as well as instructor. Ive learned so much and can already feel improvements from the short time that Ive been attending SF Fitness. Pete and SF Fitness have been an incredible addition to my life and I would recommend the gym to anyone.

Do
Review №7

My girlfriend and I have been members for years and we are completely satisfied with it. The yoga instructors are uniformly excellent as are the spin instructors. They lost a star from me only because they have inexplicably pared back spin classes to the extent that there are only a few. I’m surprised by that because some of the ones they canceled were very well attended. Otherwise great club

El
Review №8

Decent neighborhood gym. Small and sometimes very crowded. Limited number of machines, benches, floor space means waiting. That said, the vibe isnt bad. Desk staff are friendly but anything more than signing in requires membership staff who work business hours.I wouldnt say its great value for the money, but I love the convenience of it being in my neighborhood.Its also reasonably clean which I appreciate.

Ni
Review №9

Im moving to Chicago in the New Year and this gym is not friendly to letting people try out the gym like many of the other gyms in the area are. I got two sales aggressive emails pitching promotions before I even stepped in to check the gym. I will not be going here, I recommend Wicker Park Fitness instead for those in this area, the pricing is affordable and they actually let to check out the gym and their classes without bombarding you with sales info.

Je
Review №10

CAC closed their Webster Place gym and provided less than 24 hours notice to members of closure. The closure obviously prompted me to request cancellation of my membership since Webster Place was the gym I visited and I still have to pay another 1.5 months as I did not give them 30 days notice. Just watch out when signing an all-club access membership, this place is a scam.

Ke
Review №11

I loved this club until I had to move to another state months before my membership contract was up. I knew I would have to pay out my contract, however when I called to cancel, I was too early (2 months ahead of time) and she couldnt do it at that time. They told me to call back in November and cancel. So...I called today and they say theres nothing they can do and I will have to pay for December too since I was not within the 30 days of my next payment. Wait...didnt I call really early and try to cancel? Ridiculous. I have patiently been paying every month for a gym I cant attend and they find a way to suck another month out of me? I talked to 3 different people and theres nothing they can do. A facility of this size and reputation should try to be more accommodating to their members. I tried to tell the representative I talked to on the phone months ahead of time to flag my account or set up a reminder email...(even though I put one in my phone)...to make sure to cancel when my contract was up. Apparently, they dont care about the person, just the monthly payments. I am extremely disappointed.

As
Review №12

Im giving wicker park 4 stars because I came from the webster place gym that unexpectedly close. I really enjoyed Ariel yoga, the sauna/steam room and the overall space and amenities of webster place. Again, not a fault to wicker park. Its a difficult transition especially with the lack of space and parking ; it makes it hard to feel motivated to come in. In general staff is very nice, i do like the chicago athletic clubs format and classes.My only other gripe is that I felt patronized when signing up for a returning membership. I was told while signing up due to my profession I would be getting a great deal. In actuality the sales rep just gave me the current promotion during the time. I didnt say anything in moment cause it happened very quickly but as I reflect that experience was really appalling to experience.

wi
Review №13

This is a great gym. Great price and staff make this great gym. They also offer some great classes as well. The equipment is all pretty new which is really nice. I hate going to a gym and the equipment being all beet up. Thats not the case here.

Ca
Review №14

I like it that’s it’s convenient if you live near in the area. Lots of equipment to choose from. Staff is very outgoing and helpful. Very clean gym.

Be
Review №15

While I have enjoyed the classes and staff, Chicago Athletics Clubs have an extremely misleading term of agreement for month-to-month members. Not presented up front, but hidden in the contract is the terms stating that you have to give them a 30-Day notice of cancellation from their program. This effectively forces you to pay for an extra month of service even though you are on a so-called month-to-month program. This happening despite the fact that it costs extra to have a month-to-month membership, with basically no difference between it and a normal one. Also, during the time we were members at the Club, they completely devalued their point system by eliminating it entirely. All incentives that had been earned by going to the Club were lost. While technically not violating any of their terms or policies that you have to sign, they are misleading in the naming and pricing of their memberships. They should have a more ethical approach to business and be up-front about any potential fees and cancellation requirements.

Jo
Review №16

Im very excited to be a member here, the process of getting your membership is extremely easy, and I must highly recommend Michael, whos very professional and is sincere in wanting whats best for the members. Very clean gym, beautiful locker room, great equipment. 5 stars.

Ta
Review №17

Great group fitness classes, awesomely welcoming staff and great parking situation- free across the street! Its clean and not too busy. Can usually get on the equipment you want to use. Highly recommend over Wicker Park Fitness.

Ri
Review №18

Music is consistently awful. Dont forget your headphones. Gym otherwise is great, nice layout

Am
Review №19

I only visit this club occasionally as I primarily go to West loop location. This is probably my least favorite CAC location as it gets very crowded, and when it gets crowded the studio floors gets dirty. They do not wipe down the studio floor in between as they schedule classes back to back and if you come after a sweaty class, the floor do get gross. Plus if you go to a class that doesnt need shoes and class before does wear shoe, your feet pick up all the dirt. They need to think about the way they schedule group classes. Otherwise the club is fine: clean locker rooms, professional staff, and fair equipment set.

Ma
Review №20

Learned to read the fine print about cancellation when you sign the contract for a gym membership.

Sa
Review №21

Its convenient if you live near by. It has enough equipment to choose from. The staff here are very friendly and helpful. Very clean place.

Gr
Review №22

Nice layout and helpful staff. However, after going to other CAC locations it seems like this gym is a bit neglected. Crowding is insanely bad and gets worse every week. Lines to lift are long and the locker rooms horribly small. These issues do not seems to be as bad at other CAC locations such as BAC and LPAC, which also seem to have more comprehensive class schedule. That said the energy is good and staff is nice, I just wish this gym got the attention from admin that it deserves.

ch
Review №23

They are very nice, until you have a concern, or need to cancel your membership. Then, not so much. Good customer service is the one amenity I cant do without. I wouldnt rejoin this gym if it was free.

fa
Review №24

I normally go to BAC because I get off the Damen/blue line after work and go right in. Today is my day off so I decided to check this one out. I liked how the cardio machines are close to the work out equipment. It makes it easier to keep your heart rate up if youre looking to do a circuit work out. They also have a bigger variety of leg and ab machines. I dont think its better than BAC, but if I have to choose where to go on back and leg day, it would be the Wicker Park location.

Ty
Review №25

Very clean and well stocked gym, particularly an abundance of cardio machines, each with their own TV. At $70+ per month the prices are quite steep.

Al
Review №26

Cancellation policy is ridiculous, save yourself some money and go elsewhere. Cant believe they dont have better customer service when it comes to this type of stuff.

Jo
Review №27

Great gym for the price, very clean and friendly staff available for personal training.

Ka
Review №28

My gym and I love it, Great membership rates, good range of classes, free parking and towels and shampoo/lotions in the womens changing rooms. Plus they have TRX which kills me but I feel better for having done it every Thursday morning.

Sh
Review №29

Theyre classes are overbooked 60% of the time and you have to fight for equipment even if you sign up.

Wi
Review №30

Working professionals gym, with very nice team of workers and enough equipment to get a well rounded workout in. Highest traffic between 5:00 and 6:30 PM. Folks seem to get in and get out. Classes during these peak hours are packed. Good gym for folks living between Chicago and North Ave, and Damen and Ashland Ave. Close to grocery, pharmacy, restaurants, bars, public transportation and spas so folks can get stuff done coming and going. Floor-plan is limiting from the sense it doesnt allow for cross-fit or basketball court. Treadmills tread is dirty, and the head-phone volume is capped at 30, so its sometimes hard to hear the tvs when the gym is crowded. While steam rooms and saunas are nice, you wouldnt want this amenity at this gym with such a big clientele.

sa
Review №31

Clean facility, helpful staff, and plenty of modern equipment.

Em
Review №32

Terrible customer service I wish I could give this place zero stars. A scam, all the CACs.

St
Review №33

Clean overall environment

th
Review №34

Clean, local gym for a fair price.

ch
Review №35

Friendly staff, clean equipment and locker room. The studio has a very thin curtain facing the street which can be distracting during classes.

Sa
Review №36

Bucktown Athletic Clubs ugly sibling

Ha
Review №37

Friendly staff, clean locker room and equipment

Information
43 Photos
37 Comments
3.8 Rating
  • Address:1635 W Division St, Chicago, IL 60622, United States
  • Site:https://www.chicagoathleticclubs.com/locations/wicker-park/
  • Phone:+1 312-850-4668
Categories
  • Gym
  • Fitness center
  • Yoga studio
Working hours
  • Monday:6am–9pm
  • Tuesday:6am–9pm
  • Wednesday:6am–6pm
  • Thursday:Closed
  • Friday:6am–8pm
  • Saturday:7am–6pm
  • Sunday:7am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
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