Very disrespectful front desk people. Had me waiting almost half an hour for the emergency room. The lady at the pharmacy (the black one) was very disrespectful & rude to this hispanic lady. I don’t know why the front desk people have rude attitude but it needs to be checked. The nurse was very sweet, SV, yeah liked her. Also, I had to wait an hour at the pharmacy to get medication??? Horrible

I adored how rapidly and decent the woman at the counter gone to me and my beau. He came to get an EKG and everything was quick and individuals were so decent. Im another attendant so strolling into a lovely hall and being welcomed by everybody benevolently makes me need to work here.

A disgrace for a health organization. You come in for basic checkup in good health only to leave sick with the amount of stress provided by the support team who lack minimum customer service skills. The lady behind the desk in room 102 is an example of wrong people in the wrong place. Some physicians are compassionate and deserve better management than this lame organization.

I had a procedure at Thorek this week. All the staff in Same Day Surgery were kind, professional and patient with me. I had a great experience there. Thanks to the entire staff in that department.

Given a chance I would give zero stars. I went to ER at 2AM wherein there were no patients and after waiting half an hr with my 20 month old I left the place, no one cares at all. If they cant handle they should not have an ER, for people to live in an illusion that there is a Hospital to rely on.

I will admit this was my first time ever going to a hospital / emergency in my 29 years… so I don’t know what I’m supposed to expect but I did not feel cared for. Long story short ….. I saw 6 different doctors , never at the same time. All within 2 hours - and when in crying pain not ideal to have to talk over and over . They all asked me the same questions…. They only talked to me for 2 minutes each. The main issue was the lack of communication. It took 26 hours from the last time I saw a doctor for a doctor to see me again and give me any answers. I kept asking and asking nurses updates and they never had answers. I don’t think it was the nurses fault - they are kinda the middleman. Doctors and overall management I’m sure. The only reason I give 2 stars and not 1, is the facility it was actually very neat and clean !(Also none of the nurses had stethoscopes with them? They never checked my vitals?) and toooooo top it all off - when it was time for me to be discharged I asked if I should be informing my PCP they said yes and handed me the big folder for me to give my PCP. Wouldn’t they ask for his info and fax over?

If I could give this hospital zero stars, I would. The staff is super unprofessional and unpleasant. The billing department is a mess as well. Very poor bedside manners too! Do not recommend

My son was hospitalized there. Everyone was kind and answered all of my questions. Great Hospital. I give it 5 🌟

I loved how quickly and nice the lady at the counter attended me and my boyfriend. He came to get an EKG and everything was fast and the people were so nice. I am a new nurse so just walking into a pretty lobby and being greeted by everyone kindly makes me want to work here.

The doctors and nurses were all really nice and helpful, but every person I talked to at reception was horrible. They were unnecessarily rude and acted like doing something as simple as making a follow-up appointment was a total hassle. They either flat out ignored me when I approached the desk, or immediately started the conversation with eye rolls and attitude. I went up and would just say, “Hi,” and the response would be “..Hi..?” I’m not someone who just terrorizes costumer service people, because I also work in that industry, but they really lack basic human decency. I have a follow-up appointment for several weeks from now, and I’m already dreading having to encounter the people at reception again due to how unfriendly and rude they were.

I am very disappointed with this hospital. I will never come here again. Very poor communication!

I think most hospitals should have good reviews! maybe name of the hospital terrifies most people, especially with so much agonizing time with the Coronavirus. From some little experience here, it seems that there are good but not recognized people until you meet them. But some got used to their work not with much emotion. I understand. You cannot please everyone. In my general theory, all hospitals should behave an active and beneficial manner to humanity because it takes into consideration the treatment of the human first of all and then the patient. At the first level, this is the foundation of the hospital. I want to thank Lee & Emily for their teamwork with a smile even if I have little health concerns. Something else I liked here, Many pretty art wall!. 💐

Thanks to the emergency rooms for efort to finde my health problems. But a big difference in a treat a patient with insurance and no insurance expecialy from Dr Greenspan (I was telling I am not feeling well and he said I DONT HAVE NOTHING TO DO, YOU WILL HEAL AT HOME) after 2days of my surgery send me home (diabetic) no antibiotics just medicine for pain and after 4 days from discharge I was almost to death. I was in need to go to another 2 hospitals I had another 2 surgery to try to be a half normal person, all my life was messed up because NO HEALTH INSURANCE and the way wich some Dr they understand to trow people in the streets still sick, with no compassionI think its time for me to finde a good lawyerMonica Cimpulungeanu

My experience was pretty positive here. The staff was very friendly. The service was pretty fast. One can get a little lost while inside the building. However, it is not that big of a building for it to be a big deal.

Do not go here the dermatologist here are worse previous Dr. Spero he was worse ever!!I was happy to meet the new one my insurance don’t work to go somewhere also Dr. Barsky he is so complicated he doesn’t even no what he is doing. Waiting is waisting time!!

I dont share the same experience as the other reviewers. I had to go in last week for surgery and was pleasantly surprised to find my experience to be far from negative. My team was great! Thanks again to Tim, June and Mark! You guys are the best! Dont be fearful if you are sent here. I highly recommend Thorek hospital. Staff was kind and professional as well!

The Hospital in Gen-rel, Seems to have trouble giving straight answers to straight questions...Prepare for getting run a rounds, allow them to do so, with standing great patience on your part.

I am stuck in the waiting room not allowed to see my partner who was rushed by ambulance because of their covid policy, yet the emergency room security and registration employees dont seem to wear masks. If he wasnt taken my ambulance, I would have taken him to literally any other hospital. Ill be filing a complaint with the state.

Like. they did save my life. but thats basically the bare minimum for hospitals. and for some reason when i tried to follow up with a specialist they wouldnt give me an appointment and just made me wait in line for two hours before sending me to the ER, upping my dosage, putting in a central line, taking out a central line, and sending me home. ALso when I ran out of meds, I called him for an emergency refill, and im STILL waiting for him to get back to me. No one person was unprofessional or unpleasant to me but this hospitals system is draconian to navigate and youre better off just going somewhere else

THE PEOPLE ARE VERY NICE AND PROFESSIONAL. THEY REQUIRE A MASK AND TEMPERATURE READING.THEY TAKE YOU TO YOUR APPOINTMENT IN A WHEELCHAIR.FANTASTIC

The nurse that took care of me was incredibly rude

Terrible place. Use to be calledThe Chop Shop.

Amazingly disorganized.I went to Thorek for sleep studies because I wasnt feeling rested. I had a positive experience with the sleep tech twice, and then I was scheduled for a follow-up appointment with the doctor, who then proceeded to recommend a CPAP machine (which I had used successfully during the sleep studies). Four months later, after dozens of calls and multiple un-answered emails, I finally managed to see the sleep doctor in person again in order to ask that my machine finally be approved and sent to me. A month later, I am now receiving a $315 bill for the visit during which I asked the doctor to follow up on my appointment of 4 months prior. It is IMPOSSIBLE to reach people via phone, and the directory system is nonsensical. Very unprofessional and unresponsive. Stay away.

My mother in law got a great service from ER on January 6, I had asked the nurse and the doctor name, but I lost that piece of paper. They did great job . Thanks

If I could give this place a zero, I would! Stay FAR away!! Their staff from Aides all the way up to administration is beyond rude!! You can forget about receiving calls back from anyone pertaining to how your family member is doing and definitely do NOT expect calls pertaining to their case and where they may be getting transferred to after their hospital stay. Social workers never call to introduce themselves, never follow up on how the case is going and most importantly Case Manager Jamie Miller is very unprofessional- never returns calls and feels the need to yell at family members then when you start voicing your opinion she hangs up on u.. An absolute SH*THOLE!!!!!!

Litterally saw a doctor (dr Andrews?) walking around a waiting room with his mask around his neck during this pandemic. If he can’t take the protection of others in a waiting room seriously, how does he do with patients he’s actually serving.Seen and heard my doctor getting in yelling matches on the phone with patients.They move so slow here to. Be assured you’ll be at-least an hour past your set appointment time before you’re seen.They also don’t observe social distancing in the waiting room, chairs are only at max 3 feet apart and the room is stocked with as many chairs as they can (and filled with people). I feel safer about covid in a restaurant than I do in this hospital.

That’s the worse hospital ever ! They’re not helping, they’re talking bad to the patients. I went to get tested for COVID they’re mean and wasn’t talking nicely. I explained my situation I have a flight few days later and I will need my results by email or text or fax or anything. They couldn’t help me. I called many times no one could help and they ended by hanging up on my face. I don’t recommend this hospital. You must go somewhere else if you want to be treated like an human.

The worst run place not enough employees to check people in. Employees are rude and not friendly.

Do not go here for any doctor appointments!! The patients who go here have noooo regard for others. Not enough mask or sanitizer in the waiting rooms. Horrible!

Overall a good hospital but the operator I talked to was extremely rude. I only asked a few questions and she was giving attitude the entire time. She also had no manners and hung up promptly without saying anything. I work in customer service and the person I talked to should not be answering phones.

Avoid this emergency room if you can unless you dont mind your bill showing up 9 months later as a collection because their billing appears to be in pure chaos. Hospital is undersized and understaffed for what it should be. Doctor was decent.

Very helpful people in the pharmacy.

The only reason I gave this place 2 stars is that my girlfriend did leave here feeling better than when we came.We had spent all day moving into our new place a few blocks from here and neither of us did a great job a drinking water and my girlfriend was suffering from dehydration. I brought her here to get helped and we had a multitude of issues.We got there and already the check in people were confused. There were two of them a trainee and a trainer. The trainee was checking us in and asked for the same information several times and the trainer was not helping very well or taking over at any point. The trainee was very kind and apologetic but it was very frustrating to deal with while my girlfriend was nearly passing out. I felt like the trainer should have stepped in.When my girlfriend was in her room I understandably wasnt allowed to come to reduce people back there during the covid 19 epidemic and I witness the most petty thing ever. I was in the lobby and an ambulance arrived but because it was the middle of the night the security guard had to buzz in the paramedics. Because all security guy was doing was playing games on his phone and watching preacher on the television he didnt notice the paramedics. The paramedics had what looked to me to be a very sick person and were obviously in a hurry and the paramedic knocked on the window to get the security guards attention. The security guard was so offended that he gave the paramedic a dirty look did the come at me thing with his hands and very slowly walked to the buzz in thing while staring at the paramedic. What a disgusting person to put his own pride above another persons life, what if those extra seconds are were what made the difference between the sick man living or dying. Is pride worth that?On top of all of that my girlfriend didnt even feel payed attention too at all while she was being taken care of. They did a IV of something to rehydrate her and then left her. She said she waited a whole hour at one point thirsty and waiting for someone to come back so she could ask for water. When she was done and ready to leave they kept telling her for a couple hours that they had to wait for test results and then they sent her away without explaining any of the test results!?Overall terrible place, worth a longer drive to another hospital. The extra drive probably is worth it with their long check in times and lack of any care and respect.

The security guard kicked me out for having a panic attack! If i could i would give this place a zero! I have never been so mistreated!

I am still in the hospital. I have NEVER left a review on google, but this is ridiculous. I was severely dehydrated, just came out of surgery, and asked about six people to help me make the air conditioning colder in my room. They totally blew me off. ER doctors and team were fantastic, and the surgeon was top notch. But it’s impossible to sleep in this heat, and to be drenched in your own sweat due to negligence is completely unacceptable. I’m hoping the customer satisfaction person who gave me a huge pep talk sees this and addresses it. And a big thanks to the engineer who finally helped me out. It took about 20 rings for the operator to answer, and multiple transfers and complaints until they finally complied. It’s a shame such great doctors are wasted here.

The worst hospital ever.... the lady at the emergency recording, her claws are more thick and longer than Eagles. Very rude environment and careless. Four hours without checking your blood pressure (Emergency). some including myself had to go to Weiss Hospital after over four hours without care.

Worst ER experience of my life.. You will get better and more efficient treatment from a middle school nurse . I have been currently waiting almost 5 hours and still counting. People have arrived after me and received treatment before me. Live your best life and get treated elsewhere... Or go here and DIE .NO STARS

I went in for my first time mammogram 3 days ago. I was scared to death but Michelle was amazing. She guided me through the entire procedure step by step and put me at ease. The 3-d technology is amazing and you will get your results the same day. From now on until i leave this state. This is the only facility that will be do my mammogram!

Okay, I just left the ER. I came in stating I had a staph infection and it took an hour to get in. They put me in a hallway with a curtain with no privacy and the nurse asks me if I’m there for a sore throat. The doctor asked if I was there for a fever. I was blown away. They take me to a room and there are stains on the bed and hair and bandaid wrappers on the floor. I left AMA and got myself to a hospital where I feel safe.

They have such a horrible service now and it seems like Im not the only one that thinks that. We are scared for my grandma to be in this hospital. No one can stay with her due to covid new rules. The nurses are rude when you call for updates and last time we called that her IV was dripping blood no one went to check until almost an hour she was bleeding that whole time. When she returned home she had such a horrible bruise. When the manager asked how was the service she said she lied being treated well because she was scared they would treat her worse if she complained. Administration needs to do something about this horrible service because we cant even change her of hospital because her specialist works here.

Absolutely DISGRACEFUL service - received surgery from Dr. Francisco Bianco this summer and immediately got complications from it. I went back in under the suspicion that my wound was infected - it was, but they said they couldnt do anything about it. It burst open the next day (my wound) while I was at work. As you can imagine, this was disgusting and embarrassing. Following this incident, I tried - in vain - to get his office on the phone for WEEKS. After the weeks turned into months, I simply gave up. It was 100% impossible to actually get his office on the phone, I tried every possible method - every number I would be connected to would either disconnect or not have an answering machine. However, this has not stopped them from sending me bills. Truly disgraceful and pathetic. Id give it zero stars if I could.

I cant possibly justify the bad reviews about this hospital. I went there to the emergency room after a rear end collision. My experience was superb and comparable to Highland Park hospital. Friendly staffs all around from the Security Desk to the Greeter admission personnel to the ER Nurse Karen to Doctor Ranhawa to the X Ray technician. All professionals, friendly courteous, great timing, the entire process was just under 1 hour. I was even given a snack because I should not take the pain med on an empty stomach. I would recommend this hospital to anyone it may very be another well kept secret of Chicago. A great alternative to other more crowded popular hospital around town. My experience was pleasant and genuinely sincere.

Dr. Teresa Tam spent about two minutes with me, it that. Didnt listen to anything I was trying to explain. They said they would call with test results, waited two weeks until I finally had to call them and be put on hold forever.

I don’t know what the Hate is about. They fixed my mental health and discovered a problem created by lithium. A little unorthodox, and quarantine in place, but this place did what Northwestern memorial, Rush, and Linden oaks in suburbs couldn’t do- like my life again.

The nursing staff and doctors are truly amazing and very helpful, thorough and accommodating, if I could give them 10 stars I would. The registrar however if I knew her name I’d give her 1 star. I went into the emergency after having a history of atrial fibrillation and told the woman I was having chest pains, shortness of breathe and irregular heartbeat and she told me to have a seat until I was registered... wow!! Welcome to America!

Possibly the scariest ER I have ever been to. Had a minor issue and decided to take them up on their constant no wait ER billboards I see around the neighborhood instead of going all the way downtown. ER was absolutely deserted/there was no wait, so theres that.Their staff was rude and confused. After being put in a room, despite there being no one else in the ER, we waited about half an hour while listening to a constant call over the PA system for a code blue. Eventually, we heard the nurses and ER doc figure out that there wasnt another doctor and the ER doc had to go upstairs for the code. Not a problem on our end, these things happen, but a bit scary how long it took them to figure out what was going on/who should be responding to it.Doctor eventually came in the room, didnt introduce himself in any way other than the doctor, asked me two questions, touched an open wound on my body without gloves, and then walked out of the room without another word. We hear him laughing and talking about sports with a nurse from the other side of the curtain. At this point, were already thinking of leaving but decide to talk to the doctor first. I have my friend go look for him. He comes back into the room 10 minutes later looking annoyed and literally looks at me and says what?. I asked him what was going on and he named two tests he wanted to get with no further explanation/opportunity for questions and walked out of the room without another word yet again.For background, I am a medical student, as were the two other people with me. At this point, were thinking that nothing this guy wants to do makes any sense, but are hesitant to claim we know better considering hes the doctor. Called someone else to ask for advice and ultimately decide to leave and go to an ER downtown. The nurse didnt seem surprised when we asked for paperwork to leave AMA. Im guessing its not an unusual occurrence.Waited forever downtown but everyone was nice, pleasant, and seemed to know what they were doing. None of the tests the original doctor at Thorek wanted to do were done or mentioned by any of the doctors we saw at the second hospital, so we werent the crazy ones in the first interaction. Moral of the story, trust your instincts and avoid Thorek if you can.

If you have another option, you should go there instead. The best thing I can say about Thorek is that most of the reception staff were very courteous and helpful. The doctors on the other hand were rude and obviously could care less.

DO NOT COME HERE!! Worst hospital in Illinois if you have a choice between coming here and laying bleeding in the street your better off in the street. Sat in the waiting room for 4 HOURS BEFORE I WAS EVEN SEEN BY A NURSE! LET ALONE THE IMCOMPITENT MEDICAL STAFF. Worst hospital ever I would give it no stars if i could.

Say what you will about this hospital. 1. They saved my life.2.I received personal care from some of the the best Doctors and nurses in the city. 3.They are thourough and have top notch diagnostics. 4. They care and treated me like family. 5.Their team works together and offered me the opportunity to be proactive and listened to my concerns. You can have Northwestern and University of Chicago. No hospital is perfect however I would recommend Thorek Hospital to any family member or close friend. Edward Freedman

TERRIBLE, HORRIBLE experience if an ambulance tries to take you there beg them to take you to another hospital.Head of nursing is rude and out of touch. And reading the reviews i’m not the only person who thinks this.I was APPALLED, HORRIFIED, and DISGUSTED by the way I was treated.Furthermore, Security was asleep at the front desk when I went in.

With the exception of the ER front desk, the admin staff were scattered and unorganized (the man who answered my first call seemed unable to follow what I was saying). Our appointment was at 9am, and were still in the waiting room at 12pm. Dont see a specialist here if you can help it.

My Son and I were patients for over 13 years until my Drs new receptionist decided she didnt like us and made our lives a living hell. The Manager refused to return my calls and never did anything about the situation. This receptionist made sure she put everyone who works there against us and our Dr told us to look for another Dr and get the hell out of his office and the Hospital. This hospital and the staff are horrible and the Drs only care about money and not the patients health. The Managers are a joke and they protect each others back. They talk about the patients and make fun of them to the point where we could hear them and no one cares or does anything about these incompetent workers...I would not recommend this Hospital or their Drs to anyone.

When I arrived at the ER the staff didn’t tell me I had to sign in so I sat down for an hour waiting to be admitted. The doctor that called my family didn’t tell them how critical health I was in. When I obtained my medical records I saw false information on them. They said my heart rate was 85 bpm when they later go on to say it was 140 bpm. Also, they said I am a daily cigarette smoker which I’m not at all. Once my family came they requested me be transferred to a different hospital and the hospital was insistent that I stay. It’s quite disappointing they can get such vital information wrong and I’m am extremely saddened for their lack of care towards their patients.

If I. Could give them a -1 I would

My wife and I brought our daughter to the ER on 850 W Erie last night. I wanted to bring to your attention the terrible conditions we experienced in your rooms.The first room the nurse put us in I noticed there was blood on the floor. She switched us to another room where I found 3 used viles of blood placed inside the center of a roll of toilet paper that was on the sink.This is the first and last time we will go to your facility. After sharing the story this morning with my coworkers many of them had similar stories.I had always assumed that any hospital would at the bare minimum keep the facility clean. The lack of pride taken in your facility is shameful. I really hope this message gets passed to someone who has the ability to make changes and actually does something.This is the message I wrote to the hospital after our visit last night. If youre thinking about going to this hospital and you have other choices PLEASE reconsider.This hospital is a cesspool. My only regret is that we didnt immediately leave.

If I could give this place a zero star rating I would. This place is a joke of a medical care facility. The people that answer the phone: rude and unhelpful. The people at the front desk: rude and unhelpful. The nurses and practioners: they make decisions without asking for your permission which adds up on your bill later. The doctors are in and out and give little to no care about your state of being and offer little comfort whatsoever. I left this facility feeling physically and mentally worse than I did when I arrived. In my opinion, its a care for cash hospital.

Hands down worst hospital experience ever. Horrible communication in reception and resource department; poor and lazy attitudes- charge nurse in ER Ana; the MD in the ER tonight was dismissive, when asked to speak to supervisor they kept asking me why then wouldnt transfer call. my loved one in the ER wait room heard them overtly calling me crazy because they did not want to take responsibility for own behavior, they lied multiple times about calling LSS because they dropped the ball then told me patients have to push for their own after care resources. My loved one waited 8 hours in ER to top it off. Hands down the worst treatment, fast food and DMV employees have better customer service.

Bad service

I’ve been trying to reach these people for the past four months, and nothing. A Hospital should not disregard a humans life like this. Fortunately I’m not dying but come on, its been four months and they still haven’t picked up when I have called or responded to my voicemails. I cant imagine what other people are going through. I pray no one else is receiving the same treatment.

I arrived at 7:23pm.... I was seen, diagnosed, and discharged by 8:55pm......The staff was very friendly and nice.....I have a very bad cough and I was afraid to talk too close to the nurse and she said its ok I dont have to cover my mouth.The staff is just so so nice!I love this hospital!Thanks guys!!!!This will be my primary hospital and I live an hour away!

CFO is a nasty person... He refused to speak too me. I have Money due back to hospital was looking for the best person to speak with because the old Finc person was no longer here. Guess they dont want their money. Its now going to a trust for charity.

0 stars if I could , this place is a absolute nightmare. dirty , you have to do back flips to get a nurse , doctors... havent seen any . Worst hospital that I have been to .

I went here for a colonoscopy and thought it was a decent experience. The only problem I encountered was that they handed me an orange juice after the procedure and I dropped it. Sorry but it is probably not a good idea to give someone a cup of liquid while they are still waking up from being drugged. The nurse sort of made me feel bad that I dropped it. Still, I have to say I was pleased with the overall experience for an outpatient procedure.

Dont go here. Theyre very slow and rude, I was in the ER and in absolutely agonizing pain (to the point where I was throwing up because of it) and Dr. Piverger was blunt, inconsiderate, and wildly condescending. After doing 2 different types of ultra sounds, a CT scan, and blood work, he was very vague with what was actually wrong and answered multiple questions I had with well anything is possible as long as youre alive. He took care to not answer questions but did correct my vocabulary several times; like I - a college kid alone in the ER sitting in front of him in serious pain - is supposed to be able to speak at the sophisticated level of someone with a medical degree. Very toxic masculine energy.

The staff look and act like theyre higher than a kite and while we were one of literally 3 people in the waiting room, it took 3 and a half hours to see us. In the ER, there are a small amount of patients and we have not been seen yet. I feel like we were taken from the waiting room to the ER only do some more waiting. But I will give them a chance to prove that coming here was worth it.

Terrible experience here. Waited weeks to hear test results only to find out they had been “lost” I was expected to pay for the visit and to come back. This “hospital” is a joke. Take a look at some of these other 1 star reviews.

Mental health division are filled with bullies.... the counselors will take any opportunity to pounce on you. The P.D doctors are all oversea doctors. The nurses are all vocational nurses from the bottom of the barrel. Horrible hospital if someone mentions thorek deny deny deny

Google readers: I preface this by writing I know there have been multiple reviews here contrary to mine. That is why I am writing today. I am a private person, and prefer to not make public declarations. However, the care I have received has been EXEMPLARY at Thorek. I am a medical professional, and never have had to make that statement to get seen. I live in the neighborhood, and in urgent/emergent times have sat in the ED of Thorek and each time been treated CONSISTENTLY WELL. Now: the patient base Ive witnessed in the ED varies and can be quite challenging. Ive witnessed the staff handle escalating situations with tact and respect for the patient, regardless of the patients socio-economic status, sometimes with more concern for the patient than the patient has exhibited for themselves. Security and registration have then turned to me with the SAME courtesy and sense of urgency. When Ive gotten in back, the nurses, physicians and key clinical staff have all been nothing short of awesome. Theyve kept me informed at each step. One time I had an ER doc who escalated my care to the next level for a possibility I hadnt even considered. Grateful to have gotten him. Another time, I had to pick up a work excuse and follow up with my primary at Stroger, which wouldve been a painful hours-long wait. The desk attendant made a call and got me a same-day appointment with Dr. Hunniford, who changed the outcomes of my care. Now, Ive been at Northwestern and Stroger, and can say Ive been treated good, but never as well. I will update my review to include the names of those providers who have been so CONSISTENTLY professional, respectful, and THOROUGH.

Very friendly & helpful staff. I will definitely return if theres another problem

It is the worst customer service I had ever experienced. I came with my mother for her appointment. We check in on time.. it has been two hours waiting and we still did not see the doctor. The lady at the desk is unprofessional and not cooperative. I do not recommend such a hospital at all!!!

Im starting to think Thorek may be a scam of s hospital, deliberately keeping here longer without having my primary physician to meet with me. Ive been here an entire day and have seen two doctors, both who said I could leave anytime, but my primary doctor neglected to see me and only he can release me. As such, Im staying an extra day simply because of their ignoring me. Out of all the top rated hospitals in Chicago, why use Thorek?

I went to Thorek hospital and the intake person was very unprofessional and when I ask to speak to a manager the manager got on the phone and totally refused to engage in a conversation with me. And I have been going there for over twenty years and it’s the first time I ever in counter such horrible treatment at that place.

Would give a 0 if i could!!! Went by ambulance, paramedics were rude and careless. This hospital is the worst i have ever been to. Everyone had an attitude and was rude, everyone seemed like they didnt know what the heck they were doing. Did absolutely nothing to help me, could have just stayed home. After i was discharged after an hour, i asked where the waiting room was they just pointed and didnt say anything! Ive never been to this place so I dont know!! After opening doors trying to find it, i sit down and get approached by a girl at the front desk asking me what im doing i said im waiting for a ride, I just got out the ER. She then gave me a snotty attitude told me to get my foot off the chair, asked how long before my ride. Acted like I couldnt sit in the waiting room. Worst experience of my life!!! Dont go here, choose a different hospital.

Dr Hunniford and nurse Delilah Flores saved my dad’s life after he had a seizure due to a new medication that he was taking. Dr Hunniford has an excellent bedside manner, he was very thorough and patient while explaining the causes of the seizure to my dad and myself. By the end of his hospital stay, my dad Antanas (Tony) considered Delilah Flores to be his angel and his friend, the Thorek hospital nurse who helped him to recover back to normal functioning. Thank you to the staff at Thorek who saved my dad’s life.

Horrific and dreadful. I read many reviews prior to scheduling appointment and I totally regret my decison. You can still goto this hospital If u fall in below categories1. Want to commit medical suicide2. Want to be Guinea pig/ lab rat for 3rd grade medical professionals who are trying to become doctors.3. Want to waste your valuable time, money and life.TRY AND YOU WILL REGRET!!!!!!!!!!

DO NOT GO HERE! I have been seeing Dr. Gordon for the past 3 years and she has been fine, but the staff here is just horrible. I had to switch doctors due to my insurance (honestly thank god I dont have to go here anymore) and I called simply to have my information faxed over to my new doctor and they said I had to do this in writing... It is 2018, I have never had some request that I do this from switching doctors in the past. When I asked for who and where I had to send this into writing I was told 2 different things by 2 different people. I also asked how I would get confirmation that they have actually sent my info they said you just have to trust us but thats the thing; I DO NOT TRUST THEM with anything. Please avoid this place at all cost for your own sanity.

On 1/24/19 Thursday I was going to my doctor appointment when I got on the elevator I got stuck on there it took 15 min to 20 min to get someone to help me the operator wouldn’t even stay on with me see if I was ok there security sucks they where laughing. There employees some of them are very rude. I only keep going there because I really like my doctor. With out use as patients they would not have a job.

My sister went through the ER and was admitted. Dr. John Hunniford and the nurses that I talked to were very comforting, professional, and showed compassion for my sister. Would go back here because of Dr. Hunniford and these nurses.

Still fighting with their billing department because my annual physical was coded incorrectly and I was charged $270. Dont ever go to this hospital. The Dr I saw was very professional and knowledgeable, but everyone else Ive dealt with there is completely clueless.

Im a person concerned with results. Thorek was clean and precise and all the employees there were kind and respectful. Which is most important to me. However, the process of setting up an appointment and resolving a clerical issue from a previous appointment had me wanting to bang my head against the wall. They need a better system, because I was spending so much time on the phone, trying to figure out who to talk to and how to get a hold of them.Basically: the hospital/doctor part was good, trying to contact them was very frustrating. Give yourself plenty of time if you need to address an issue with them.Normally, my review would then be 3 stars, but I wanted a whole other star for my MRI tech, who asked me to call her Tai (sp?). She was EXCEPTIONALLY nice, made me feel at ease, and at one point was helping with another part of the procedure just so it wouldnt take too long. She was funny and made sure I was comfortable the whole way through and didnt blink when I requested a copy of the images. If she is taking your MRI, you are in fantastic hands.

I was referred by Thorek hospital to Dr. Dees as an in network provider. After providing my insurance I was charged no copay or other payment at the conclusion of my visit. Days later a large unexpected charge was debited from my account unlike any medical transaction Ive ever experienced which submits a bill. Dr. Dees is only at Thorek one morning a week and is apparently impossible to contact otherwise. The only phone number for her is Thorek yet after talking to 8 people at Thorek and an unreturned voicemail to a Thorek Director, I learned no one there has any control over her affairs. Im stuck with a large charge to my bank account that I in now way approved. Both of these - hospital and provider are a perfect reflection of our overall health system, a complete joke.

This Hospital offers great service & gives Satisfactory results. This is the place to go to, to have good health. Excellent customer service, Dr. Dias is very professional & such a sweetheart.

My name is Ismar Malakaj and I just wanted to share my excellent experience that I had staying with Thorek for about 4 days and currently still occupying a room until hopefully tomorrow. I have been to numerous hospitals in the last 10 years but never encountered such friendly and professional staff than at Thorek hospital. Costumer service representatives from all the departments came to my room just to ensure I was getting the treatment and comfort that I expected. Custer service representative Lupe was exceptionally nice and even brought me her personal phone charger because I didnt have one.

This summer was one my most stressful time of my life. I walked to the Er twice in A week with severe back pain. The 2nd visit to the Er. the doctor was amazing! He really helped me get setup with a amazing Dr. John Hunniford (since Im from out of town) . Im was able to see him the next day. Words cant explain how grateful I am to Dr John Hunniford is located in the same build. 5 stars all the way

My mother and my daughter are patients of Dr. Hunniford they love him so much. He is caring, thoughtful and understanding. He always makes them feel like they are his favorite. I feel comfortable knowing they are in good hands. My mothers numbers are amazing and is in the best shape she has ever been in. IF you need a doctor I highly recommend Dr. Hunniford. Him and his nurse Nancy are the best thing this hospital has going for them.

Went to the ER for what turned out to he nothing. Got right in. No one was there. Super fast service. No complaints.

My mom fell down a set of stairs while helping me move. We came over to Thorek to get her checked out for possible stitches on her hand and a concussion check. There was no one in the waiting room when we arrived around 10:00pm. Jazzmen at reception was super nice and got my mom checked in within a few minutes. After she checked us in, she brought us right back and we were seen by a doctor immediately. They cleaned out her wound and closed it up with surgical glue. Overall, it was a really calm and quick experience for an emergency room.

Although the ER is usually empty, the service is too slow. People at the ambulatory are rude and disrespectful , we had to pay for an arm cast because they thought because we were hispanic we won’t pay. On the bright side, the specialists are friendly and fast.

I was taken to the emergency room and was held hostage when I demanded to be let go. I was fine and had no medical risks that warranted them keeping me restrained in a bed. I now have huge medical bills coming in. Absolutley a horrible experience!

I HIGHLY RECOMMEND you stay away from this so called Hospital. Room 305 has one of the most RUDE and UNPROFESSIONAL front desk receptionist/Nurse (Black Older Lady) I have ever encountered. 1) I was supposed to receive a call from them regarding preperations for my appointment the following week, which I did not get. 2) I called to reschedule and instead the receptionist/Nurse (Jared or Jerry not sure the name) was very rude. She replied with a WHAT DO YOU WANT comment. I have never been attended by such unprofessional and unfriendly person. You would think Hospitals are a place of kindness and professionalism. My advice is stay away from this Hospital and search for a better one.

I booked an appointment 2 months out with Dermatologist, Dr. Spero. I requested to the nurses to include in my appointment time both an assessment and surgery on the same day. I paid my co-pay of $60.00 just to be referred to another doctor to do the surgery on another day. Did I mention I was in the waiting room past my appointment time by an HOUR before I was even SEEN BY THE DOCTOR! Terrible experience. I need my copay refunded.

This has to be the most horrid medical facility Ive ever had the displeasure of visiting. With the exception of about 2 nurses, the staff has some of the worst bedside manner Ive ever witnessed. They behave as though caring for patients is an inconvenience rather than a requirement. And lets not forget the CNAs loudly and openly joking and bad mouthing patients in the halls. If you can help it, admit your loved ones to hospitals with more compassion and professionalism.

After a short wait in the Emergency Department, we saw a Board Certified ER physician. She is very experienced, and works in a major trauma center, as well as Thorek. She was a good listener, and provided very competent care.Im glad we went there rather than sitting in the waiting room at Northwestern for hours.

I love my doctor here, but unfortunately the staff is terrible.They are unprofessional and cannot even draw blood. Their anthesologists might need a course in phlebotomy.I came here for a simple procedure and 4 hours later left without them being skilled enough to find a vein.. 4 staff people later!Terrible!

First off Ive been waiting for almost 2 hrs to be called, when my name is called she tells me I cant register without my my Drs orders which was faxed to them . This is the third time that Im here because of them not having things in the proper order! Pissed yes because Ive missed work three times for this BS!!!! Now IIm waiting g for the papers to be faxed once again.

Ended up waiting 3.5 hours for a scheduled appointment to see a doctor for all of 5 minutes. Was continuously told itd be just 20 more minutes or that I was the next person in line several times. People came and left before me. On a previous occasion the Dr. got my prescription wrong and was unreachable until my follow up appt. One month later. Awful awful awful. Ive been to planned parenthoods that were cleaner and more professional.

Worst hospital and customer service I have ever had. Waited on hold for over 30 minutes to reschedule an appointment and then was transferred to another line where I waited on hold for 20 minutes and still never spoke to anyone.Dr Goldflies referred me to his own chiropractic clinc so he could profit off my pain when I didnt need a chiropractor I need an MRI and physical therapy. Hes a crook and this hospital is dirty and gross .Never go there!

If I could leave no stars I would. They were late with no apology. I was in and out and told just stop taking birth control. I went back and talked to them and they said they are going to send an MRI but they need to wait on my insurance. I drove 3 hours to be rotated out. Do not go to mohan if you have migraines aaaaaaaand want to make sure your brain is ok.

Everybody here is amazing. From the staff, security, nurses, to the doctors. My stay was excellent and very successful. 5/5

Thorek hospital SAFE HARBOR filed for no need scanner for the nurse on 3 East. A hospital must supply the nurse for what she /he needs to to the job. Also the staff lied I asked a CNA to pass meds, real LIARS. Hook Alex to a lie detector test, he wont pass.