My sister and I needed to take my mother to the ER. At first we werent that intrigued with the ER room yet my mother was given the best consideration while we visited. They offered a mediator for my mother to help with the language hindrance. I trust the new clinic will keep up with a similar nature of care as Mercy. Im appreciative to have this local area clinic close by.

So far so good nothing changed much but the staff and the capacity I get in and out and also well treated I was born in mercy so I kinda didn’t want to change hospitals so I like what they’re doing it use to be super packed but it’s no long wait times and they’re aren’t many ppl here I pray it stays that way

My sister and I had to take my mom to the ER. Initially we weren’t that impressed with the ER room but my mom was given the best care while we visited. They offered an interpreter for my mom to assist with the language barrier. I hope the new hospital will maintain the same quality of care as Mercy. I’m grateful to have this community hospital nearby.

The new staff are awesome! Especially the NP I think her name is Fabiola.. she treated me for all my symptoms, even tho I wasn’t dying I still got all my tests done. Her laugh is contagious! I could see her big smile from across the room, she’s just super! This new team is fantastic!

I worked here a year and a half If it wasnt for this place I wouldn’t have gotten the experience and met the wonderful staff there I will miss this place

Dr. Gries nearly killed a friend of mine at Mercy! Won’t ever recommend! Ask for a different doctor when you’re there!

A male Hispanic or white nurse weighs about 280 and wears black glasses. Told me that he was taking me to a room where people usually don’t make it out alive.They refused to give me the nurse name. Also, someone lied about being head nurse. She refused to give me her name as well. They work night shift. The staff here is horrible!

On three separate occasions Mercy sent a high bill to a collection agency without ever notifying me that I had a bill. I called the billing department, they said that they held the bill for 4 months, then sent it to the agency, who then reports this to a credit bureau. He also apologized because he saw in the system that I was never notified, and that they held the bill for four months. This is the 3rd time this has happened. If Mercy notified me, they would have gotten theyre money before even reporting it. They made it seem like they tried to contact me for four months, but never did, no phone calls, no emails, no text, no postal mail. Im so disappointed with the way they do business. Now I have to find a new pcp thats not affiliated with Mercy.

I went to the emergency room and when taken to the back, the nurse I got was TOTALLY UNPROFESSIONAL! He was extremely disrespectful, when I asked to speak with a charge nurse he refused to get her because he claimed he “had to know the question before retrieving her.” After the charge nurse came in he proceeded to talk over me, and when I asked her if she could have him leave he snatched his pen and took MY discharge papers with him. I wish I had his name to put in this review as well. I will NOT be returning to this hospital.

This hospital is great! I have never seen such great employees and service!

My mom was hospitalized there twice in a year. The nurses, the doctores , the supporting staff, everyone there were kind, friendly and helpful. I never had any bad experience. The doctors and nurses were responsible and diligence. They called me up and gave me an update on my mom’s status. There is a bunch of selfless good hearted people working there.

We are from out of town and while in Chicago my husband had a seizure out of now where and the EMS brought us to Mercy hospital. He has been there for a week and they have a suspicion of what caused his seizure but not definitive diagnosis. The nurses and MDs are nice but they never call you back. The MD told me he will only call one person. I am trying to initiate a transfer bc I feel that his case is out the scope of care for them but no one helps. Things get done very very slowly if at all. PLEASE do not choose this hospital.

I recently gave birth to my baby daughter here, let me start by Thanking the medical team that took care of me & my baby. Everyone was very professional, knowledgeable and kind. I would definitely recommend this hospital to any future mother looking for a great hospital. The nurses and the midwife were with me hand in hand with me while I was in labor, they were very supportive. I think that these team doesnt receive the credit/ recognition that they deserve. Thanks Mercy.

Terrible liars. Irresponsible and the front desk is young girls all high on some type of pills or drugs. Very slow reactions they have young new students doing ultrasounds had to come back twice and had schedule conflict of course on their end they made a mistake after mistake. I know why there are closing and going out of business. Will have to transfer somewhere else and the process isnt smooth at all. Horrific experience.

They are sloppy and not rigorous. They actually mistaken the disease I was going to see. Do not recommend this hospital

This was the worst experience I have ever had with medical professionals. The emergency room at this hospital is unfit and not prepared at all to treat mental health. I highly suggest going somewhere else to receive care and do not recommend Mercy hospital to anyone.

This is the worst hospital I’ve ever been to in my entire life. The hospital is filthy and they barely bother to fix it. The staff is rude and always has a nasty attitude and the mediocre help is absurd. I was forced to come here in a ambulance and was here because of an car accident. They told me nothing was wrong with me and my leg was fine even though I complained and couldn’t walk . I went to northwestern and I had a fracture. Moral of the story come to mercy if you want to die in your spare time.

I got checked in pretty well, it wasnt after i waited for the dr. in the room that i literally waited for 30 minutes . i was ready to walk out. 200 dollar visit if a new patient. your better off scheduling an appointment at a clinic for lower price . I mean theirs plenty of other doctors around , and make sure to check out the reviews of the doctor you want to be taken care of . ask for prices before being treated . Especially if its your first time. The reviews speak for them self !.

Appointment scheduled for Radiology. Check-in was lengthy despite identifying as having an appointment when I signed in. Covid precautions are non existent. Sharing of seats and writing utensils. Nothing is being wiped down after each re gistration. I hope they have not loss hope due to the threat of their closing.

I gave mercy a 4 star just cause the wait into the ER was over 4 hours while I was in pain. But I’m thankful for the team that my care was in. They removed my gallbladder and I’m happy to say I feel better (still healing) especially my nurses Hiland and Silvia, I wish I could thank you guys enough! Please do everything your doing now , and I appreciate your help. thank you!

Went to the ER to get my hand stitched up late on a Sunday. Facilities seemed pretty outdated, but otherwise clean. Staff was mostly polite, patient, and relatively quick. The doctor who sewed my hand back together did a very thorough job.Wasnt blown away, but I was in and out quick enough and the experience was positive overall.

My actual visit was pretty good, my doctor was super helpful, however my one star is due to the fact that I was charged a false statement. For nearly 7 months, I have patiently been on the phone between the dr office, my insurance, and my labs to figure things out. Though I have been told countless times, by multiple sources, that I should have been charged nothing for my annual, preventative checkup, my doctor’s office (Dr. Abdel-Barry) refuses to answer my messages, or resubmit my labs in the correct form. The other day I received a final notice before collections, and this whole process has really put an insane amount of unnecessary stress on my life. I have never seen such unprofessional behavior.

It seems that only maternity patients are happy with Mercy (from reading reviews).I went to Mercy emergency room after an auto accident. They treated me pretty quickly and fairly. My only problem has been the follow up on billing. My emergency room billing was paid by my Medicare insurance but the Drs bill for some reason was not. She didnt submit to the insurance. Why? Hmmm....I dont know. Still trying to fix this one year later.I now know to just go to my own physician next time I have an emergency.

I went into Mercy for an emergency hernia operation. The surgery went fine. But, I had to do dialysis while at Mercy on my last day at Mercy I had dialysis. During dialysis, the tech stuck me in a place she should not have stuck me. I was discharged at about 530pm. I got home and noticed that the place I had been stuck would not stop bleeding. I am on Warfarin and that did not help. I bleed all night that Monday night and into Tuesday morning. I had to go back to the Mercy ER at about 0800am. The ER managed to stop the bleeding. But, there was a clot formed a little piece of gauze. I knew if I took that gauze off, the sight would start bleeding again. Sure enough Wednesday morning while getting ready to go to dialysis, I removed the gauze and it starting bleeding again. I went to dialysis and the nurse got the bleeding stopped.As I was leaving dialysis, I started bleeding from my hernia surgical site. The nurses called 911 and I went BACK to the Mercy ER. again. Second day in a row. The ER cleaned me up and sent me home. I had to take a cab back to dialysis to get my car. That cost me money.The next day, Thursday morning at about 1000am, my surgical site started bleeding AGAIN. I called 911 and went back the the Mercy ER for the third day in a row. This time they found a artery leaking and had to put a suture in it. That finally stopped the bleeding. I had to take a cab home and that cost me money again.I am very unhappy with Mercy Hospital and will never use them again. I have never been so frustrated in my life.Having to go back to the ER three days in a row after being discharged is beyond crazy and uncalled for.I wish I could less than one star.

Initial visit with Dr. Sandiford was great. I thought she and her staff were very nice. It look a month for her to call me to give me lab work results after her staff left her many messages from me. During the phone call, she told me I was low in vitamin D and would call a prescription into the pharmacy. That was 5 days ago and her staff said they were leaving her a message since she never called it in. This experience has caused mental stress. I had to schedule an appointment at another doctor inside Mercy Hospital and they informed me that she had not put in any of my medications into the system.

Do your homework before going to this hospital! I was witness of a bill estimate of less than 500$ that turned into a almost 1500$ with no notice that something like this might even occur. Bottom line: be ready to spend at least 3 times more than what youll be told or expect. And in our case there was nobody to talk with about the situation or at least somebody who would try to listen and solve the issue. Just pick a few negative reviews from this huge list of 1 star reviews and youll find out that is a common problem. Dont get fooled!

I went to the hospital for examination on March 11th. I followed the door registrar and the nurse doctor explained that I felt uncomfortable, not pain. I asked for a CT scan. I waited for three hours and did not have a blood test and did not scan. Let me go back to some medicine, not a prescription. After eating for more than 10 days, there was no effect. This doctor is too irresponsible. Why not arrange for me to do a scan. I have a feeling that the tumor in my head is getting bigger and bigger.

Multiple employees / nurses not wearing masks in the middle of a pandemic. Kind of mind-blowing

This is a terrible hospital. They only let a few amount of visitors to go up. By a few I mean only one person LITERALLY. The people at the front desk are always making excuses to not let people up and when asked for why they give attitude. The hospital is very dirty. They don’t even bother to clean up. All the staff gives you dirty looks and are lazy. The worst hospital in Chicago. If you are delivering, don’t come here! They don’t even give you the right attention when you need something. DO NOT COME HERE!

Slow and lazy employees especially on the second floor....I was 1 minute late before and they refused care. This time Ive been waiting 1 hour to see my doctor.Why did I ever come back??? Central scheduling scheduled the wrong doctor. Now I have waited to hours to see the right doctor . 30 minutes now past the new appointment time. This place needs to close or be rebuilt from top to bottom! This whole mess is unbelievable

This hospital is in a neighborhood that NEEDS it. It provides quality of care in a place where it is desperately needed. An over stuffed garbage can...yeah...could be better...but it is not a Northwestern ....it is midtown Chicago. The physicians put their hearts into their work, the nurses - same.

This has got to be the worst medical facility for response time and medical follow-up. Mercy HAD a history of being a good medical facility and hospital; now, the waiting times and good medical care are long gone!!! When you go there, take a sleeping bag and pack 3 meals. If you are waiting for a call-back, you will probably get a faster response using a carrier pigeon service. Good Luck!

This place is horrible from the cleanliness to the staff. My daughter is 5 months pregnant and was rushed here to be told she has kidney stones we waited 6 hours after that to be transferred to a regular room but during the wait my daughter vomited and the nurse just came and threw paper towels over it. Really! I was appalled I had to use the ladies facilities and the bathroom looked like a gas station truck stop. I think this place needs an inspection and then be shut down, horrible. I took pictures and I am definitely going to post

I was in Mercy Hospital for a 2 day stay. The nurses in the ER, when they take you back to a bed before seeing the doctor, were very nice and accommodating. Lauren and Noel were great. They gave that extra special care. Lauren was my favorite. The nurses on the 10 floor, need to take classes in customer service. I did have 2 nurses that were really nice, and accommodating. Yewande and Lisa. There was another nurse that was very good, too, but I forgot her name. The doctors were very good, but they cant stay and do daily care. They are remodeling, so I hope to see better service with all. The wait time may be long, but it is better than University of Chicago Hospital. I waited at University of Chicago Hospital for 15 hours. Mercy was only 8 hours and then I was in a room.

I visited ER in 2016, I received a bill which was way higher than it should be. I complained about it with insurance and the hospital and they fixed it, meanwhile before the process finished, they sent it to the collector agency. Anyway, I paid the bill ... After 3 years, in 2019 I received a new bill, different numbers, different services for the same visit. It took hours and hours to call them and try to find a person to fix it. Until now, we are still trying to talk with a person who is responsible for this after 2 weeks. Dont go there. It is a waste of time and money

I waited 8 hrs in ER nd all was there to get a C-T scan done. There was patience there who had severe pain and already there for 4 hours. I wasnt feeling sick, all i needed the scan to be done get the results and leave. I going to fine another hospital to go to i was so disappointed with the staff nd ER service.

AVOID MERCY AT ALL COSTS! Their So Called Hospice CARE is the WORST!! They are Murderers! Only take your family there if you want them to Die! My Grandmother was old, but she was fine. She went in to Mercy for a fall and the drugged her to Death, turned her into a Zombie and she suddenly passed away. I will NEVER take ANYONE I Love to these Killers! Im seeking Legal Counsel asap!Second the place is just plain DIRTY! No accommodations for staying with your Loved Ones but HARD WOODEN CHAIRS in patient rooms at the 24 hour Hospice Care but who wants to sit in a Hard Chair all night? And youd BETTER STAY ALL NIGHT and MONITOR your Loved Ones because those Nurses & Docs will KILL THEM! ASK QUESTIONS!AVOID Mercy Hospital AT ALL COSTS!

Never got service yet they sent my bill to a collection company without billing me first ,I even gave them my insurance that should have covered the cost. Now its affected my credit score. Dont come here unless you wanna spend the next 3 years regretting it.

The doctors here (Specifically Physicians) are money-making monkeys. I had a cut from a knife on my hand which was a minor injury and treatable with little cleaning up and band-aid. These idiots took me to the X-ray room and took x-rays of my hand (Which i never got to see yet). Then they charged me 800 $ physicians fee (X-ray service not included, just physicians fees) and 40 $ X-ray fees. On top of this 1000 $ hospitals fee. My insurance covered just 800 $ worth hospitals fee, the rest I ended up paying.Not the fees, but their services is worst part. I sat there whole night to see a physician and in the morning (around 7) they took x-ray of my hand and never ever I saw any physician !!! (You read that right) ( Still paid 800 $).I dont even want to write about ER cause I think with what I write, google might take down this review.IF YOU HAD TO GO TO THEIR ER AND THEY TRY TO TAKE YOU IN FOR X-RAY, SLAP THEM HARD ON FACE.I hate google for not allowing 0 stars in rating at such points. Why do I have to give 1 star if its not worth it.Put short : You have too much money to spend and dont care for your health ? Want to be disappointed with awful service and ill-treatment ? Want to see how bad a hospital can be ? This is your go-to place. Thank me later.

The ER staff was professional. Too bad I cant say the same thing about the financial services. I have reached out to Lupe in financial services several times left several voicemails and no response. Finally get in contact with her and she tells me she returns voicemail and I did not leave her any voicemails which is a lie. I have also contacted her manager Robin Jordan and she has yet to call me back. Horrible customer service. How is this hospital still running

Terrible hospital. Extremely rude administrative staff, nurses, and doctors. To top it off, I ended up being overcharged for my visit and had to wait 12 months for my claim to be processed for a refund.I am glad Mercy is closing at the end of 2020 so others can avoid having the same bad experience I had.

She and everyone in radiology was extremely efficient. The ER nurses n docs were extremely attentive and even called me twice after my visit to follow up. I was a self pay, so this was a pleasant surprise.

This hospital could be a great hospital for patient care. But, all they care about is money and not their patients. I called to make an appointment for a physical therapist. After waiting and not getting through, I pushed the button for an auto call back. Finally, I a representative called and she refused to give me an appointment because I didnt have the referral in my hand. She refused to pull the referral from the system. I am sick and tired of their staff making it hard for us to seek medical care. Mercy patients already know that we cannot see a doctor without paying our co-pay first. We also understand that you are not going to let us see anyone with a referral. Its quite obvious that you care about the money and not the patients. This is the worst that I have seen at any hospital.

My Mother passed away in Mercy Hospital on 10-29-2019 it was the worst experience I ever had at any hospital. The Doctors had no bed side manners and wasnt PROFESSIONAL and seem to have had VERY LITTLE EXPERIENCE!! I have been going to Mercy for over 20 years, but things have changed a lot but not for the Good of the Patient. Im now looking for another Hospital to go to. Oh another thing that Suppose To Be Emergency Room is a TOTAL JOKE!!!!

Just had my baby born at this hospital and they treated my wife and I amazing. The nurses and doctors were so nice to us, assuring us that everything was going to be ok in the hands of professionals. I am glad I chose this hospital for the birth of my beautiful son.

Its OK. I took my client here for her appt.

This ER, nurses and doctors are absolutely horrible. They treat there patients and family like garbage. If you don’t like your job maybe you should get a new one. I wish there was a negative star to give.

Went tot the emergency registration staff and the male Asian nurse was so rude waited for 1 hour 45 minutes and I went and ask the registration lady she said I don’t know go and ask the nurse so when I ask the nurse Asian nurse told me me you’re more than happy to leave and go to another so I did leaveThis is not an emergency room it’s a urgent care center with no hospitalityThis happened Christmas Eve of 2019

This is the last hospital I would recommend for any kind of service. Check in at your own risk. Yikes 😬😬😬

Worst Doctors from alivio clinic for ob / midwife never going to hospital 🏥 and clinic went to ER last Thursday for emergency 🚨 and was sent home like nothing was wrong end up on Friday at Mount Sinai Hospital 🏥 with better doctors and nurses my baby was born at six months never was told that I had something wrong my baby is sick 🤒 and my both my lungs are bad never want this to happen to anyone check review and info before to pick a doctors and clinic 😡

I had a baby at Mercy in 2016 and I am expecting number 2. I have nothing else than good things to say about the maternity. I had a wonderful experience, the staff was awesome, the birth itself was great and I felt the doctors and nurses were extremely competent and helpful. My stay (2 days) was great (a little hot in the room but thats all), and whatever the shift, all the nurses were great. Teri, my lactation consultant (I took a class before the birth with her too) was awesome. I could call her even when I was back home and helped me a lot. My doctor (Dr Ablovias) is unfortunately not working at Mercy anymore but I am confident that the Dr Clark will be as good as her and my second birth experience will be great.

As my wife laid in ER, she could hear the nursing staff talk at the nursing station about their weekend at the bars, and their sexual encounters after a night of getting drunk!! HIGHLY UNPROFESSIONAL!!I wouldnt expect this type of public discussion by McDonalds employees, but yet, we hear these conversations at a hospital, by the professional hospital staff!! SMH!!ER clerk didnt fully understand English, entered wrong address on records (even after writing it down for her), when seen in ER.ER failed to give all paperwork at discharge, leaving the Rx and work release on the counter. ATTEMPTED to correct address in person several days later, when we came to pickup the misplaced paperwork. They were unable to find her in system.After speaking with six different departments over the last two days on the phone, they want to mail a form out for her to print off at a library, to mail back, along with a copy of her ID. COMPLETE INCONVENIENCE, all because someone didnt understand English. They WONT correct over the phone either. All we are attempting to correct is the apartment number!!She OFFERED to give the hospital account number, the hospital MRN number to verify who she was on the phone, but that wasnt acceptable.This was our FIRST and will be our ONLY encounter at this hospital. Take our advice... and go to Advocate Illinois Masonic Hospital. They are truly a FIRST RATE hospital

First time utilizing a Party Bus and I genuinely had a great time, this is my best Birthday ever! I will definitely be booking you guys in the future!

Great hospital. Fast service and helpful staff.

Was at doctors office 3 1/2 hrs for a regular schedule check up. My mom was seen b4 me and my appointment was b4 hers. I’m looking for new hospital. I even have awesome insurance.

Easily the worst Hospital Ive ever experienced. Please whatever you do, do not trust your life with this place.

Was there for a hip replacement. Nurses were great. Problems are no one will pick up paper on the floor and when discharged I was to have pt in 72 hours. Pt wanted to schedule me for 3 weeks out not 3 days. Called repeatedly with the promise or a return call and no one ever did. Will wait until I see the surgeon. No excuses for not having post op pt.

PLEASE DO NOT COME HERE! Read the comments below b/c they are true. I was with a family member in the ER for over 12 hours and I can say it was a horrible experience even for me. They didnt have a call light in the room, the facility itself is dirty, some of the staff was very nice but an overwhelmingly higher amount of the staff was just lazy, rude, and gave dirty looks. They all seemed annoyed by anything you asked whether it was for clarification or a cup of ice. They all need to work on bedside manner.....from the environmental services to the doctors!! With that being said Ill assume the administrators advocate for their staff so they probably need to work on there people skills as well.

Terrible place! Disgusting, not even clean... A hospital should be the most sanitary place to be, but this hospital is NOT. They had a hobo sleeping in the emergency room. While Im all for the homeless having a place to sleep (especially in this weather) the emergency room is not the place for it! There are places that can provide shelter. Had to take a bath later on, nasty place. Thought we were going to catch things just sitting there. Plus the wait, horrible. Stay away from this hospital.

I love it here I especially got a lot of treatment there in the staff in the employees they really care about people in their health if youre not on no BS and you really honest and sincere trying to get help there are people that will look out for you but if you go there on some Scandal stuff like trying to get money from people panhandling begging all that then youll be kicked out but even if you have drugs on you or alcohol on you in your you want to get help theyll actually let you in there put you in either the mental hospital or the detox help unit will get you settled in without charging you for the jugs which is cool God bless you in Jesus name Amen

Reviewers, please understand that I wish I could rate Mercy slightly lower than 4 stars. Its worth it, in general, to go here (if youre low income) before mayor schmuck murders it and every other reasonable-quality South- and West-side hospital in this city.Pro: As someone born here & treated here as a kid & as an adult, it has earned my trust. Much-needed financial assistance came through for me. Its surprisingly accessible by car.Con: Everyone Mercy rep Ive spoken to by phone has b-----ed me out. Nasty service by phone. Building is a little lived-in. ER wait time is brutal (6 hours in late Dec.), and surrounding food places arent great.Definitely go, but go with warning.

This review is specifically for scheduling appointments. While at work, I tried to schedule an appointment for a test. The wait to schedule for a test was too long, at least 10 minutes. I also used the callback option, thinking that it might be faster. However, they put me on hold again for another 5-10 minutes after calling me back. It would be nice if the on-hold recording provided information on what someone will need to make the appointment in order to expedite the process.

I have had treatment from 3 different hospitals in Chicago and Mercy was the best!

I have been coming to mercy a long time and had excellent care from the doctorand nurses on staff but recently I have accounted many HIPPA Violations why is this staff asking in front of everyone what are you here for more training is needed I have had 2 personal experience where my diary was disclosed in front of someone without my permission and my health was discussed out said my room as people passed while admitted

We just had our daughter here, 5th child, first time at this hospital. Things were a little scary to start, with scheduling but I nce we arrived we were taken care of quickly and everything went perfectly. The nurses here in the maternity ward are all great, friendly, caring, professional for both mom and baby. Thanks for a good experience.

NEVER go to this hospital!! If you have to crawl to a different one, do it! Not only is the service horrible, their billing turns you over to collection agency without ever sending you a bill! They are scamming people at this hospital every day! It will only let me post this if I give them 1 star, they should receive 0 stars!

I was waiting there bleeding for 4 hours and they just gave me an ice bag and tell me to wait. Then I decided switch to another hospital because I cant just wait any longer. Two months later I got a bill from Mercy Hospital, and they charge me $137 for the emergency room! Come on! I didnt get any treatment and just wait outside the emergency room for 4 hours! Never send your family to this hospital unless you dont love them anymore.

I have had 2 separate experiences there, one with my brother who was dying of cancer a couple of years ago and most recently in the ER when I suffered a head injury. Both times I was met with an extremely competent and kind medical staff. In particular this last time in the ER a very kind and thoughtful NP, Jennifer Serdiuk, took very good care of me. It was very stressful to have lacerations on my head and ear. She could have sewn my ear back together herself but checked to see if the hospital ENT Dr. Neel Patel was in since he was a specialist and was held in high regard by the staff. My injury might have ended up giving me cauliflower ear but Patel and Serdiuk gave great care. And I still am going back to Dr. Patel for follow up. I met and worked with over a dozen of doctors, nurses, administrative, and social work staff there between the two experiences and they were top notch caregivers and healers. Yes, I gave them 5 stars. I have been served by a highly skilled medical staff. Is it a perfect hospital with a 100% guarantee youll be happy with every single person who works there? No. But I was blown away how well we were taken care of.

Horrible experience. I had a C-section and the opening was not straight. You would assume it would have to be straight. Nurses were rude during the delivery and no professionalism. I will not return to that hospital. I am wondering if I can sue them for how they left my C-section. The room was super hot almost to 85 degrees and having a newborn In that tempt is not okay!

Their registration is rude and unprofessional. The staff tell you one thing and either DONT produce or do another that inconvenience everything you set up for the times that they initially set you up for. I am pregnant and need blood work. They told me to come back because I may have complications however, when I get there the lady tell me they are busy and the lab close. The lab just told me I can come to the back and get blood drawn but the registration has to register me. Smh this is ridiculous. I dont need that mess. ESPECIALLY when the 1st tests was saying something may be wrong with my pregnancy. My dam baby is at risk! I want to give them a zero.

This is the worst emergency room visit ever!! Checked in at 5pm. Still waiting to see a doctor at 3:00am. A total of 12 hours will be spent here, so Im told. Since my insurance company for sure was already billed. I have to stick it out.

Very Clean & the staff is really helpful & friendly.

I had an OK experience. Staff seems like they dont want to be there :/!!!!

The staff kept my boyfriend waiting for hours on a pitiful chair with a busted nose. Couldn’t even give him a hospital bed to lay on.

Was just discharged from Mercy today. Arrived at their emergency room Monday evening doing snow event. I had a problem with my foot. Waiting time about one hour. Was admitted had foot surgery. Was there for six days. Been coming here since 1972 my wife and I had our born at Mercy Hospital. 9th floor staff outstanding. One female doctor that comes around in morning has a very nasty attitude I think she from India or not. I think they do a great job. A shout out to 9th floor keep up the great work. I thank you so very much for your wonderful care !!!!! Lorenzo

Worst place to go to for womens health. Be aware, they operate under Catholic directives and so all their doctors and services have to follow strict religions guidelines when it comes to your options during a pregnancy. I just dont want them putting a mother and her unborn childs life on the line for religions beliefs. Other than that, they still need improvement.

I Love my doctor. I received his information online when searching for a new gyne. Hes very nice, very informative and he is always on time. His assistants are also very nice and professional.

This is a mediocre hospital. We were there for nearly 6 hours for a respiratory issue. The doctor that worked with us was very dismissive. We literally have been staring at a urine sample for two hours now. The doctor wouldnt take it away. The facilities are old, the medical assistants and Dr. Han were rude, except for one Af.Am.lady, which is why they get one star. If you ever have an emergency in the Chi, take an uber to another hospital. Lawd have Mercy. We got here at 330 pm. It is nearly 930 pm, and were still staring at urine sample. Get us outta here...please!!!!! CT scan still hasnt come back yet. We did that over 2 hrs ago. sigh

Doctors and staff are real unprofessional. Prescribe diagnostic tests and dont care to give feed back on tests. Asked me to take fresh appointment to get feedback on test. Additionally I once got locked out of online portal and called hospital for help signing in. They consistently redirected me to wrong places. It has been several months and I could never sign in to my mercy account. Will never go to this hospital. I will give 0 stars.

I am a nurse and have worked in several different facilities. This is absolutely the WORST hospital I have ever been to. I went to the ER with severe chest pains. I waited for 5 hours listening to horror stories of wait times and even worse stories of people that were wrongly diagnosed. The floors in the ER and the bathrooms were disgustingly dirty. If I hadnt already waited so long I would of left. The visit ended by me finally calling the administrator and asked for my EKG results. She talked to the nurse and was told if they were abnormal I would of been called in back already and there are at least 10 people in front of me. I am currently on my way to a different hospital. HORRIBLE HOSPITAL!

This is a very good hospital the nures in doctors are nice

Ill never come back! I had a runny nose because of a flu..., I paid $3000 and spent the whole night because theyre keep delaying me!!! Not recommended at all!

Very friendly staff

Waiting times vary for me me, from 10 minutes to 8 hours furthermore there is medication being handed out in the waiting room. Utterly terrible.Update: still here its 5:31, when I ask how many patients are ahead I get the same number since 2:00. However if you come on the right day you will get admitted faster and have better quality service overall.

Worst hospital. Very shaddy place. All the staff hate their jobs

I had originally posted a bad review a few weeks back, but there was a big misunderstanding. The lady on the phone making my appointment for my MRI somehow managed to spell my last name wrong and get my birthday wrong. So when I called to confirm my appointment, they said I wasn’t in the system which makes sense since I was telling them the correct spelling when they had the wrong spelling and wrong name. Make sure to arrive very early to any appointments, as you have to pull a number tab (like at the DMV) and wait to be called just to check in to your appointment. The staff is very nice and friendly for the most part. The doctors made a major effort to make sure I was comfortable and helped to calm my nerves.

I had one appointment in the Gastroenterology department at Mercy Hospital and it was a complete nightmare. The wait time was outrageous, they were unable to get my information into the computer properly and I only saw the doctor for 5 minutes. Then prior to getting the results from my blood work he immediately scheduled a fairly invasive procedure for the next week. Needless to say I decided to go elsewhere for my follow-up appointments. However, my problems with Mercy hospital were only beginning. My new doctor, at the University of Chicago, attempted to contact Mercy hospital for my blood work results three separate times and was never able to obtain them. This is clearly unethical, and forced me to pay for all the tests to be repeated. I have also had multiple complications with the bills for my appointment and blood work, some of which have extended out to now, 6 months past my appointment. The customer service center phone line is always at least an eight-minute wait and they have refused to contact my insurance directly. It is no longer clear to me if the complications with billing are due to a mistake entering my information correctly into their system, or if they are intentionally trying to over-charge me. All in all, I have never ever had this kind of experience with a medical establishment and I strongly recommend never going to Mercy Hospital.

Horrible place for treatment. Is this what they called advancement in the field of medicine by keeping people wait in the ER for nearly 6 hour. These guys need to be first educated about what’s the response time in a ER room needs to be.

In actuality, they deserve nothing more than 0 stars. I had suffered 2 seizers prior to coming to Mercy. I arrived to the ER by way of EMT around 8:00, It took them 6+ hours to register and admit me into a room. The staff had these careless attitudes, no one actually listened to me about what was going on. Mind you, I also suffered a concussion from falling during epilepsy but it was a struggle to stay up because registration took so long. One I was admitted, the nurse accused me of lying about what happened and he walked out. the doctor came in and to be honest he seemed a little bit inexperienced. He couldnt tell me what could have been the cause but once I came up with an idea, he went along with it. Worst hospital ever.

Im not sure whats going on with the hospital but the cafeteria areally is awful. For years I loved going to the cafeteria whenever I had to visit. The breakfast was great and I loved the salad bar. That experience has changed dramatically. The salad bar was awful. The selection for lunch was little to nothing.....who wants burgers and hotdogs all the time.... that was the only thing that looked half way edible. Presentation of the food turned me away.... Im saddened.

For a huge hospital, they had limited staff and the staff were not helpful. We waited almost 2 hours with the same group of people still waiting to be seen by the doctor and new patients that kept walking in. We finally left as we were not given any information and the front desk and nurse was just super rude.

This hospital is not about caring for the patients it’s all about providing revenue. Dr savage in the er is a horrible dr never go there... please go somewhere else if u want to be cared for. Unlike me I waited for 3 hours and never got treated for the pain I was in while entering into the er with an heart rate of 120

I had a baby on April 20/2018 I had a great experience I love it they were extremely great service they attended me really fast

There definitely should be a petition started to close down this hospital. This hospital has patients waiting 10-14 hours to be seen it’s no reason why it should take so long for patients to be seen. The doctors and nurses at this hospital should not be employed in the medical field.

My experience at Mercy Hospital was terrible from the moment I was placed on the ambulance. The EMT was disrespectful and giving me medical advice he was not qualified to make. I was shaking and hyperventilating and all he could say was, Calm down, as if I wasnt trying. The bed they placed me in had dried vomit underneath it and for three days nobody cleaned it, even though I told the janitor and the nurse on the ward. When my boyfriend called internationally on business the nurses kept yelling at me to get off the phone when I was already emotionally upset from being in the hospital and not being able to get ahold off him because I was not allowed to keep my cell phone with me. By the time I got off the phone with him I was hysteria and in tears, but no one on the ward consoled me. The food was terrible. Always bland and cold. And then, instead of changing my medication, they increased the dosage of the medication I was on that resulted in my hospitalization. Within a week after my hospitalization at Mercy, I was hospitalized again because of my medication. This time, however, I was taken to Northwestern and I had a much better experience.

A BUNCH OF LAZY SOBS.... WOULD RATHER ARGUE WITH YOU THAN LISTEN TO WHATS WRONG

More than a dozen times I have gone to this hospital I will never have complaints. They hospital staff goes above & beyond. They are always so happy & cheerful.

Waiting time can be a little faster and clerical a little more professional, but the doctors there are very compassionate and love what they do. My surgeon Dr. Slack prayed with me before I had my laminecomy and made me feel better and I had pain every where in my body and Dr. Savcic had a good hunch I had Lyme Disease and treated it immediately. Im blessed to have such good docs on my side.

My wife Can’t move because of a sudden back pain, Called ambulance, waited in different rooms for total of 8 hours, no information, no idea how long are we going to wait, just wait, no body is nice enough to give out info what is the next. My wife can’t move so she stuck in the wheel chair for that long

The hospital is not clean and a lot of the doctors are rude. The nurses in the ER were too busy looking at clothes on line to service patients and the billing department is a nightmare. I love my primary care physician but hate that, if I have to go to a hospital that I have to go to Mercy.