They have taken medical negligence and incompetence to a whole different level. There is absolute zero accountability and care. The nursing and admin team are beyond incompetent and rude. Save yourself and stay away. There are far better fertility clinics in the Chicago area with teams that actually care about you as a patient and you arent just a number and an income source for them that they need to optimize. Also, do check out CDC report on ivf success rates before you put yourself in NWs hands. What is worse is the lack of accountability, if you end up highlighting the issues they are causing you and some at the expense of your life, their first answer is if you dont like it, go somewhere else. To them having a baby through the extensive process of ivf is equivalent to going to a grocery store and buying another bottle of milk.I started my first ivf cycle back in 2018. During that cycle a nurse made a mistake in letting the Dr know about the correct size of the largest follicle and mentioned half the size that it was which then was followed by an incorrect dose of medication prescribed to me and a call to cancel my cycle towards the end. They also forced me to have the procedure done by Dr Pavone (despite my repeated ask not to) and she had another horrifying experience with negative bedside manners right before the procedure. My Dr was Dr Confino who I selected after months of research, he was an amazing soul who cared. Unfortunately he retired in 2018. After the failed first round due to Northwesterns mistake, the practice director apologized and promised to refund the cost. This cost me 2 years of visits to Lynn Sage due to several growths for cancer monitoring.Fast forward, I decided to give this another shot in 2020-2021, I had to wait 9 months to see (video call, Ive actually never met her in person) Dr Feinberg. The nursing team has gotten way worse in comparison to 2.5 years ago. Despite all my medical records from the procedure 2.5 years ago, several incompetencies and negligence repeated themselves in prescribing the right medication to me according to my allergies. I had to be on 11 different calls with the freedom pharmacy and NW team to fix that mistake. When I highlighted this error and said this is a process that any small mistake costs a lot, and that if I cant trust the team with prescribing the correct medication how can I trust them with embryos, the usual answer came back this is how we are, you dont like it go elsewhere.During the process, the nursing team several times sent incorrect forms and asked for certain unnecessary info that later NW legal team agreed there was a mistake. They were also incapable of giving me timelines on when embryos will be ready. They behave as if its the first time they are doing things. Its just unbelievable. I asked several times for the practice director to call me to no success. They simply do not care. Ive asked for my medical records, and conveniently some information has vanished from the records. They cover their tracks really well. When I started looking to other practices, I was told that I am not alone in my experience with Northwestern, that everyone who fails several times in ivf goes outside of that awful system. I wish I had made a better choice three years ago. I wish I hadnt caused myself this repeated trauma with Northwestern. This process is a process that you would want a caring team around you, as it can be full of disappointments and heart breaks even when the team is very competent, not a team thats completely cold hearted, uncaring, incompetent, negligent and rude.

This review is also for suite 2450. This hospital is so unorganized. I am going for a 2nd opinion in gynecology. They send me to do MRI and I had the hardest time scheduling the appointment with them so I go to a place near me. The nurse, Lisa, says to upload the images to my chart. Once I put the disc in the computer there were 300+ images. There is no way I could download and upload that many images. So I call and they said they were open on Saturday. So I go may 15 at 9:40 am. I had a bad encounter with the security guard on the 1st floor and 2nd floor. One randomly selected people to put on their masks and sanitize their hands and the other gave bad directions. Once I reach the gynecology office I gave them my MRI disc. Tell me why they said they will give it to my Dr on Monday and today I get a call that they havent received them. The nurse Karissa says if they cant locate them I would have to reschedule my appointment. I dont understand why I would have to reschedule my appointment when Ive had surgery and ultrasounds that could help him give me a second opinion. Im starting to get the impression that northwestern isnt as great as it was or what its said to be.

After waiting for nearly a month to see our specialist we get a call less then a week before our appointment informing us our doctor no longer works there and that we will have to wait an additional month to receive medical attention. I had to take off work and spent the whole day trying to speak to someone to get this rectified but literally no one will call us back. Considering the time sensitive nature of fertility care this is totally devastating and unprofessional on the part of Northwestern.

I agree with L’s post from 2 years ago. Terrible communication, no sense of urgency about your cycle, they’ll waste so many cycles and not care at all. The only time I got a compassionate response from Dr. Boots was when I’d finally had enough and transferred to a new clinic. They messed up scheduling my IVF appts which pushed me back 3 cycles (they have a super long wait list for IVF- sorry, but my 41 year old self doesn’t have even more time to waste after the unmedicated IUIs even when I’d asked for clomid). When I called another clinic, I was immediately validated and the new doctors confirmed that a lot of what Dr. Boots and her staff had done were wrong and not standard protocol. Avoid, avoid, avoid.

We had such a terrible experience with Dr. Jared Robins. No children at 35 because of what we went through. After going to another clinic and witnessing their protocol, we were shocked at how in our opinion, Northwestern failed us, from medication dosing to retrieval and embryo creation. I do not recommend Dr. Robins at all.

After 10 years of infertility and 8 miscarriages I thank God along my side I had Dr.Milad, Dr.Pavone and other RE’s that were awesome and helped me thru my painful years of infertility but because of them today I have a beautiful 7 month old baby girl and I’m the happiest women on earth. So thank you so much for all you guys do for people that have struggled the way I did. People reading this never give up cuz I sure didn’t and trust me it was painful but oh so worth it at the end.

Excellent doctors and great staff, I would (I have!) recommended this fertility clinic to a friend. My RE is Dr. Lia Bernardi and she is great; the perfect balance of being knowledgeable and compassionate, listening to her patients and having a clear plan, being both realistic and optimistic. I’ve seen several other RE’s there for transfer and egg retrieval and they have ALL been great. I’ve had success here that I haven’t at other clinics. Of all the fertility clinics I’ve gone to this is by far the best. Plus, Northwestern has a top notch medical system for everything not just fertility —and has a high level embryology lab if you’re going through IVF the lab can make a huge difference.

Thank you for giving us the world! After 3 years of trying and failing, its my pleasure to tell you that we had a baby boy Thursday, keep up the great work!

Dr. Kazer, Dr Jain and staff,Thank you so much for helping to make our dream of having a family come true! The best gift we could ever ask for! At age 40, I delivered our twins! A baby girl Weighing 6 pounds 2 oz. and a baby boy weighing 5 pounds 13oz at 38.2 weeks. All the staff here were kind, empathetic, and prompt with returning my messages. Highly recommend Northwestern fertility! Never give up hope, stay positive, pray for it every day, and tell yourself “I will have a baby”!:).

Horrible! You are a number there, nothing more. In the fertility world, timing of appointments is crucial. They have so many patients that it was difficult to get appointments on time. Sometimes I had to drive to the north shore to be seen on time. Beyond the first meeting, expect zero interaction with your doctor. One time I insisted on speaking with my doctor because there was a medication change and I was scared that it would hurt my outcome. When she finally called, she said, “If I called all of my patients back I would never get anything done.” That says it all about how they feel about you. The final straw was when they let me go an extra week on hormones because they dismissed one of my levels as a lab error. Apparently it is normal practice to accept lab errors at Northwestern without simply calling you in to retest. I am at a top boutique clinic now. I have my accomplished, kind doctor’s cell phone number. I’ve been diagnosed with a condition that they completely missed at Northwestern. Northwestern retrieved 5 eggs and my new clinic retrieved 36. 36!!! Don’t be fooled by the Northwestern name. Save yourself a lot of stress and go elsewhere.

We were treated with care, kindness, and respect. We left our first consultation feeling relief, as the team of doctors and nurses was so reassuring and gave us options. They explained everything clearly and in plain English, without condescension. Highly recommend Dr. Jain and the great team here.

Dr Barnes was the best, unfortunately he is no longer working as a doctor. I was bounced around with no one who took the time to be personal with you and your experience. Over 2 years dealing with this office consistently and after finally being done they completely ignore your messages when needing certain information.

You see the Dr just at the onset of your treatment. While you are disparately asking to see the Dr the nurses try to convince you that everything is under their control.It is almost impossible to talk to nurses over the phone even when you are under heavy pain. You have to leave a message or my chart them. Just God knows when they call you.

I delivered twins at 42 after 4 rounds of retrieval only getting 1-3 viable eggs each time. This was my 5th and final round. Dr. Kazer didn’t give up on me, but didn’t give me false hope either. The clinic is incredibly efficient and all the staff there knew me.

I dont even have enough time or words in the world to write what this practice has meant to me. Dr. Confino, who devoted his life to the hundreds of births he made happen...will always hold a special place in our hearts!!!!