Currently here and hating it. Only here because my main hospital is too from home. I’ve encountered a combination of cold, inattentive, and cold staff. I’ve been told by separate “medical professionals” that they’re waiting on a urinalysis. Meanwhile I was never asked for a urine sample lol. Told them that, provided a sample and it’s just been sitting around untested. Current nurse keeps making sarcastic, non funny jokes despite me clearly not reacting to them. I’ve been awake for about 12 hours on an uncomfortable cot — no beds available after being told one was getting ready “soon.” At one point I was given folded sheets for a pillow. While one nurse could not provide me an actual pillow, another nurse provided one quickly with no problem.

Hospital patient care along with medical knowledge & capabilities, in general, has significantly advanced over the years. Rush is a LEADER in this ministry of medicine and care. Rush ER is TOP NOTCH 10 plus star care. Thank you to ALL the employees in their various roles for your service and ministry.Ignore all these entitled - first world brats -and their petty complaints. Boohoo. Everyone didnt smile at you. It is not a hotel or day spa! Its a hospital emergency room that exists to save lives and teach others to do the same.The security person and registrar are NOT your servants. The doctor or nurse who seemed distant or didnt smile according to your expectations, is exhausted! And again, NOT your personal servant!! Maybe you didnt really need the ER. Thats why YOU waited while people who did were seen to first. Youre here writing b.s. on google so, obviously you lived. Ungrateful brats.

I am an employee of Rush University Medical Center and I am very disturbed and disappointed in the treatment given in the E.R. I came in with chronic pain to my left rib cage. I had an xray done earlier in the day and it came back with concerning report. I went into triage and then they placed me in a separate area for Covid patients. I informed them that the issue was not Vovid related. The area had dirty stiff chairs and they were too hard to sit in. I informed the nurse and she was ignorant with a nasty attitude and told me well thats the only option for you. Never offered another option just stated that all ICU beds were full and that there was an 6 hour wait time. They never tested me for Covid mind you. Then proceeded to tell me that they were protecting themselves. . I have worked in the medical field for over 20years in diagnostic care and I have never been treated with such insulting behavior before in my life.

Please live healthily.请健康生活。Many friends told me that their parents were killed by hospitals and nursing home during the Covin 19 Pendamic. My aunt was one of the victims, so was my father. The doctor of the Rush University Medical Center told my father, Zufu Wang, that the reason my father lost his voice and had dry feet was due to his heart problem. My father told me that he did not want to have heart surgery by Facetime. I tried to see my father in person. The securities of the Rush University Medical Center forced me out of their facility. Even though police arrived to help me to visit my father, the front desk of the Rush University Medical Center rejected our request by the reason of POA that included my sister, mother, and wife. Eventually, my fathers heart was operated. However, his voice was still not recovered and his feet were dry. Furthermore, the doctor forced my father to keep taking many deadly chemical medications, which included Aspirin, etc. His left hand was injected plenty of Anesthetics. Consequently, his left hand is not able to move at all. Finally, called police to save my father from nursing home, Astoria Place and Warren Barr South Loop. All my father needs is healthy food only, bath, happy songs and sunlight. The fact proves the truth.The doctors， social workers of Rush Hospital, Astoria Place and Warren Barr South Loop threatened my father to sign contracts for taking plenty of mental medications.Rush医院, Astoria Place 和 Warren Barr South Loop疗养院的医生和社工逼阿爸签生死壮后喂食了大量精神化学药品.

Waiting time: 10 hours. Unbelievable!

The best technology, best surgeons, best nurses. Thank you😘

Best university medical services excellent place great hospital .Clean buildings, caring staff.

Rush needs to hire better staff. I called in to see how long the wait time was since rush is famous for not caring about their patients in a timely manner and the stuck up lady over the phone said “let me check the waiting room”. Seconds later with a snobby attitude “anything else?” I answered “I’m sorry” and she responded with “anything else?”. She didn’t respond to my question and I told her why I called because I was concerned about my toddler and she gave me attitude with her response “I can’t advise you anything, one way or another you’re going to do what you want”. I didn’t know that’s how we talk to people.I just hope your toddler doesn’t feel what mine is feeling. If you don’t like your profession, GET A NEW ONE.

Have been in the waiting area since 12:30 and it is now 5pm, I brought my daughter in for feeling of passing out, Right side stomach pain, headache, nausea. My daughter is currently feeling very weak, I have made several attempts to ask someone of the wait time with no answer. I work for this hospital and outpatient is very good, but the emergency room is the worst. Don’t think I would be coming here for care anymore, even thought I work here.

Called to get info. The answering nurse was horribly unprofessional and rude. Twice.

I want to give this facility a negative 5 star. I was treated less than human. I went to there thinking it was a good hospital. I had a ruptured ovarian cyst with 101 degree fever. The first doctor was nice and ordered all the tests. The second doctor was a Witch. She wanted to put medication in me that I am allergic to. Told me I had to go, they needed the bed for another patient. I have primary immunodeficiency so I was concerned about my fever. I was given no pain medication and nothing for the infection that could have turned to Sepsis. I thankfully was able to get myself to Northwestern where they were kinder. But I had to go through everything all over again. Rush feels they did nothing wrong. It was appropriate. Only go here if you want to be treated less than human. This is gross negligence. The doctor never looked at my history. I called Rush many times after but was never given to anyone that could help. Now they say it was appropriate and that they did nothing wrong.

The waiting room is small, old and dirty! The bill was incorrectly coded and inflated. If you have good insurance it doesnt matter. If you dont, be prepared for a big bill. However, once we were seen we got good care.

Incredible kind staff. Extremely knowledgeable clinicians. I came in with a torn Achilles and am feeling very optimistic about treatment moving forward.Will provide an update upon being seen by orthopedic staff.Highly recommend if you need emergency care.Obviously wait times are natural when going to an ER so any reviews that use that as their rating criteria should be taken with a grain of salt.

I was waiting in the waiting room for 4 hours before I was even called came in at 11am

Having to go to the ER is never fun but Rush made the experience as smooth and pleasant as possible. The staff was incredible at every touch point. From the moment we walked in they were fast and attentive! Larry was the best nurse! He was professional and super personable, he was also extremely helpful with all of our questions. The doctors had us in an out and feeling much better in a matter of hours. I couldn’t have asked for a better experience considering I was in the ER.

The wait time is unbelievable. The staff members do not inform you do what they will do. They are not friendly. They used medical terms and are not health care literacy friendly. They use one BP cuff for everyone in the waiting room, they do not clean in between.

I would give the Rush University Medical Center Emergency room a 0 but thats not an option unfortunately. I was experiencing pain in my stomach, and I went to the hospital an hour after getting the pain in my abdomen because I knew it was serious. After sitting in the lobby waiting room for 7 hours; arrival at around 10:00 PM and then being seen by a nurse at 5 AM. I visited the hospital because I was having severe abdominal pain near by reproductive system. After waiting for what I felt like was an unreasonable amount of time spent in the emergency room, I had to had a bunch tests done before having emergency surgery. I lost the ability to have children because my Fallopian tube was removed due to a torsion. In my opinion, this is malpractice. I will be pursuing a lawsuit because the staff just sat around talking to each other rather taking care of the number of sick people in the lobby waiting room. What if there was a chance to save my Fallopian tube? Well we will have to see what happens.

Every experience I’ve ever had at this hospital is amazing! From the emergency room staff to the extremely knowledgeable doctors. If I could give them more than 5 stars I definitely would, love Rush over any hospital throughout the Chicago area.

Excellent service around! I have no complaints. I caught them at a good time so my wait time was short. Staff was very friendly and knowledgeable. Honestly all the negative reviews complaining about wait times might not know how an ED works. Even if there are only two people ahead of you there could be patients arriving by ambulance that you don’t know about. In my experience, if that is your only complaint consider yourself lucky!

Ridiculous wait times. I have watched the waiting room empty and people who have barely been here getting called before me.

I dont want to give this place 1 star. This has to be the worst emergency room I have ever been to. I came here for severe chest pain traveling down my arm and I had been waiting for more 9 hours. The staff seemed not to care. I watch the entire waiting room empty, people in front of me and that came behind me. They told me, we know you have a critical symptoms so were waiting for the team. This hospital is huge and has been remodeled. I cant believe with shortness of breath, chest pain traveling I havent been serviced. Dont come to this hospital if you have an emergency. Go somewhere else.

Waited in the “emergency” room for around 8 hours. I was in so much abdominal pain and actually left with a fever and aches in my body because of how cold and stiff the chairs were. Given super thin blankets. I think that if they have the results ready for you, they should tell you as soon as possible so you’re not stuck in a waiting room getting more sick. Heard them initially talk to someone who was #40 something in line, while I was #8, and yet they still took them in before me. Eventually left because the pain was unbearable and I was freezing. Would not consider this a hospital.

Went to the ER for a meningioma removal surgery. It was handled extremely well.The infrastructure was set up well to help me understand the process throughout.

I waited over 5 hours and had to leave because I couldnt no longer sit up, plus the waiting area was like a circus, patients are about to fight. Plus while waiting they put a older guy out in his hospital gown, he didnt have shoes on, he stated that he was waiting on his sister to come and get him, but the Rush officers stated he had to leave, they stated someone gave you a bus pass. I felt so sorry for this older sick man, plus it was snowing out and they put him out in the cold in a hospital gown and socks(naked). How can hospital be so cruel to one. The ones that needed to be put I out wasnt, he was just sitting there minding his business. This just made me even more sicker, I WONT NEVER GO BACK THERE AGAIN, IF I CAN HELP IT.

WORST ER Ive been to. I waited around 3 hours to get the first revision and about 6 hours to be able to get a room. Illogical and unnecessary medical procedures, like being seen by a nurse first who ordered all kinds of labs with no purpose, instead of being seen by a physician that would order more accurate labs with an accurate diagnosis from the very beginning. Would not recommend this place for an emergency.

Terrible experience, avoid and go to Northwestern instead. Appendicitis but did not see a doctor for 4 hours. Told no rooms so I would have to sit in pain in public waiting room entire time. Female Psychiatrist wouldnt get me a blanket, because I wasnt her patient and she walked away when I asked her to get someone who could get me a blanket. Evening nurses were indifferent at best, was left unattended for 2 hours, had to yell to get someone to help. Avoid and go to Northwestern instead. Deserves no star rating. Cindy Davis

Excellent service by very professionals and friendly doctors.All of the nurses and all of the staff are AmazingCongratulations to all of you for all you do👏👏👏👏👍🏽👍🏽⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I have been waiting now for almost 7 hrs without seeing an MD or RN. Update: After seeing MD, total time of visit was 8 hrs. Medical techs asked same questions repeatedly, take vitals multiple times, etc. Terrible experience. I would suggest that unless you truly think that you are about to die, in which case take an ambulance here to get priority, make an appt with a GP or go to an immediate care clinic the following day. By the time they actually get around to seeing you, you could have been more comfortable at home and actually saw an MD faster by alternative methods (i.e. the next day). They should immediately advise you when checking in about wait time, understandably those can be subject to further delay, but at least patients can make an informed decision about what is the best course of action. An MD advised me to go to ER, but if he had known about the wait time, I am guessing there would have been different advice provided. I could have literally driven to multiple states to find an ER with shorter wait and saved time over coming here. In addition, the waiting room is uncomfortable and dirty. I am eagerly anticipating a bill for several thousand dollars to speak to an MD/PA/LPN for a few minutes and have my vitals checked 3 times by a tech. Oh and early on they provided two Tylenol, but those have worn off. They will I am sure respond to this with same message provided to others about unexpected delays, priority based upon need, etc, but if this experience is a pattern, which by other reviews it would appear to be, they should develop a better system. And importantly, they need to advise upfront of an anticipated wait of multiple hrs.Update: Once I made it past the waiting room, the staff was very professional and MD’s were very good. They apologized numerous times about the wait,

I love rush but got treated like crap yesterday by a nurse that doesnt know her role as a nurse. She was very rude and acted as if she was the physician. At one point I thought she was until they revealed she was a RN. Ive never had any bad experiences at rush I always go because its the best hospital and the staff are kind but nurse Katie has a real chip on her shoulder.

Horrible Experience I took my 6 year old daughter to the ER and the nurse was very rude.If you dont like your career choose another one. Just to remind you that karma does exist and I hope you never find yourself in a situation that force you going to ER.

Worst experience ever I was sitting in the E.R for more then 5 hours waiting time it’s ridiculous I use to loved rush hospital but seriously it was very disappointing my last experience there. Definitely won’t be going back there again. However doctors where great they do there job right. E.R it’s very unpleasant garbage everywhere and blankets all over the chairs.

Worst than public hospital in South America, I had a head concussion and I have been throwing up with headache for 7 hours in the waiting room. My body is hurting so badly.

Worst ER experience. Came in for spinal lumbar issue and couldnt walk. I waited 4 hour to get a bed. 3 security guards tried to kick me out because I was lying on the couch in the lounge (extreme pain and couldnt sit/stand. Emergency room didnt have available beds.) When I was finally let in, I spoke to students, nurses, nurse practitioners (no doctor) and paid 1k copays. Immediately after I pay, Im told they cant do anything for me and I need to make appointment with my doctor because stroke patients have higher priority for MRI. Thats fine but I shouldve been told that BEFORE I made $1000 payment. Hospitals like these are downfalls of American health care system

My family member goes to Rush often due to a major illness. She has gone there for years. Overall, she is happy with the service. The staff and the system is FAR superior to the average hospital in Chicago. I am familiar with hospital operations myself. In fact, I have a personal experience with hospitals in Chicago and throughout the U.S. From Chicago to Los Angeles. I read so many complaints from people crying about waiting a few hours in the ED. These people are ignorant. This is the norm in most big city hospitals within the U.S. Their focus should be upon quality of care and outcomes as opposed to an obsession with the time it took to get back home.Modern medicine is not a fast-food business. If the medical team misses one thing, and something untoward happens to you (Meaning: if you die) all your relatives will go nuts trying to sue for negligent care. So quality care requires multiple tests, imaging, reaching a consensus on the results of those tests from various specialities and OBSERVATION of the patient (which by definition, takes time).Also, those people who insists on complaining about I waited in the waiting room with this and that condition. Invariably those complainers were seen and discharged for a condition that was NOT an emergency and could have been seen by a private MD. Therefore when these people are complaining about the wait time, let them consider that they are a part of the problem by overcrowding the ED with non-emergency conditions. This is proven by the fact that they were discharged home.For those who still want to complain about the care at Rush, I invite them to go to most of their Chicago neighborhood hospitals and I assure you, they will be happy to be seen at Rush. I know it and so do the complainers.That is why they come to Rush. Because they know that they wont get the quality of care at their local roach-parlor of a neighborhood hospital. Otherwise, they would go there.

5 stars for the doctors, 0/-1 stars for the wait time--averages out to 2/2.5 stars (going with 2 because the wait time is really just that bad). I was told it would be an hour wait--I spent 2 hours waiting in the lobby, another 3-4 waiting in the room. All in all, I had about 15 minutes of interaction with the doctor and about 6 hours waiting around in between. And by no means was the lobby a packed house. Its really unnecessary and just not worth it.

Worst experience of my life...having to sit in a waiting room going through one of the hardest experiences on my life as a woman. I have been here for 8 hours now, and still have not been seen..if I could give 0 stars I would.

Visiting from out of state & had to go to hospital because of kidney pain. First time I went I was seen right away, but put in a room with many tests, continuing to wait for hours, only to be told that everything looked typically fine and that I could go home. 48 hours later I’m in excruciating back pain, a sign of a kidney infection, and went back to Rush. Waited about 3 hours before I finally got up and asked how long it was going to take and they said about 4 hours. Now I know that it’s first come first serve, but I was hoping that since the staff saw me shaking non stop, sweating profusely, and vomiting, they’d take me somewhere private. Nope. Oh, and while waiting to be seen, I had taken my shoes off and slipped then under my chair so I could hold myself to try to calm down the shaking. I had socks on, but when a hospital police officer walked by, he told me that I had to leave my shoes on while at the hospital, even though it was clear as day that my current position was a coping mechanism. He wasn’t nice. Eventually left to go home and labor through the pain in private. It was a bad idea, but better than waiting at rush.

Their always super compassionate and caring Ive never waited too long my favorite hospital very clean and everyone is very professional.

I badly broke my foot and was rushed to the ER at Rush (thank goodness I ended up at one of the best orthopedic hospitals!) where I spend the next 9 hours in the ER. The only negative part was waiting almost 2 hours to finally get pain meds while I was in excruciating pain - that was absolute torture (lesson learned - next time get an ambulance) - I would have taken a star away for this, but the service after the fact was excellent. However, once I was admitted to the ER I was very impressed and had a great experience (well, given my situation!). I had my own private room, I was given proper pain meds, I was given a lot of attention - everyone was absolutely wonderful making sure I was taken care of. I want to give a personal shoutout to my PA who took care of me during the late shift - Caitlin Sloan - my gosh this girl is on top of her game and provided the absolute best care. She knew her stuff, and she went above and beyond calling the orthopedic surgeon at midnight to make sure he would see me the next day and get me into surgery that week since I was so distraught. AND she called me the next day to check in with me and see how I was doing. Absolute excellent care and service - thank you. And Dr. Kamran Hamid performed my surgery a few days ago which went well (good experience at the Gold Coast Surgery Center) - hopefully leading to a good road to recovery.

Yesterday I was visiting my mother at this hospital and I saw how one of the doctors make fun of a patient who was clearly autistic. This shouldn’t be happening.

Horrible!!!!!! How is it that I bring my sick toddler in this place to still be in the er 9hrs later. Emergency what more like just sit and wait till tomorrow.

Rush Hospital Gets 5 Stars From Me ! Do you want to know why ? Because they are the best and I didnt have to wait to get seen or anything & yesterday I received the best news of my life 👶🏾 . Thanks Rush hospital

I have been coming to rush hospital for 20+ years; however, their emergency room waiting area is brand new and yet, it is poorly maintained. I’m here and it smells so bad, floor area has blood and junk on the floor. Scary stuff. I told the triage nurse that it smells really bad and She said, I know. That’s it! Rush management needs to check this out for themselves. I am afraid of sitting down in a seat!

ER wait time is a minimum of 2 hours on a Sunday around 3pm!...I was told by staff typical was around 4 to 6 hours so I outta feel lucky

If your pain is a 9 and you have sudden vision loss be prepared to wait at least 3 hours to be seen. After 3 hours we left. Also, the security guard must be a valet as he claims to have no power to deal with loud, abusive people who are enjoying swearing and playing loud music in the waiting room. Go to Northwestern.

Been here since 12:20 am with kidney pains to the point i was on the floor in pain still in the waiting it now 4:44 with only blood work and a ct scan done and there saying 6ppl are ahead of me which was said at 1:30am rush has declined in service since the last year or so and ive coming here since 2008 time to change hosptial

Within 10 minutes the nurse wanted to order all these ridiculous test to charge up my insurance. And wanted to administer pain medicine immediately without an examination. The nurse wasnt paying attention to where I was trying to explain to her where I was hurting she was too busy typing. And then again wanted to give me pain medicine.

This nicest emergency room Ive ever been in. Everyone is so friendly and the place is spotless.

Literally the worst ER experience I have ever had. We have been here for 4 hours, every time we ask we are told we are next, & we only see other people go in. It is not even busy/full. Staff is not at all helpful & wait time is outrageous. It’s an emergency room for a reason people! get it together.

The nurses dont care. You leave in pain not plus bleeding. They cant put bandages after pulling a iv.

I wish I could give zero stars....went into the ER because I was having going through the worst thing a woman can go through..let’s start with the charge nurse who was rude to me i needed extra pads because of my situation she shoved them in my face very nastily then I waited 2hours just to get triaged and from then on it was the worst experience ever. 8hrs to been seen as I was sitting here losing my unborn baby!!! Don’t go here people just go to county

I WENT TO THE EMERGENCY ROOM 12/01/2015 NOT KNOWING IF I WAS HAVING A HEART ATTACH OR WHAT, I WAS TOLD TO WAIT WHICH TOOK ABOUT 10 MINS THEN WHEN I GOT INTO THE TRIAGE SECTION IT WAS ANOTHER 15 MINS BEFORE ANYONE CAME INTO MY ROOM BEFORE EVEN CHECKING MY HEART RATE, BLOOD PRESSURE. AFTER I GOT AN EKG DONE, I WAS TOLD MY BLOOD PRESSURE WAS UP A LITTLE. THEN I WAS TOLD TO GO BACK TO THE WAITING ROOM WHERE I WAITED FOR 5 HOURS NO RESULTS OR EXPLANATION TO ME ON WHAT WAS HAPPENING TO ME. AFTER WAITING FOR 3 HOURS INQUIRED OF MY STATUS AND WAS TOLD THERE WAS 12 PEOPLE AHEAD OF ME THEN WAITING 2 HOURS MORE I WAS TOLD 12 MORE PEOPLE WAS IN FRONT OF ME AFTER SEEING 15 PEOPLE GO IN AND WATCHING OTHER PATIENTS COMING AFTER ME WITH ONLY A LIMP WALKING AROUND NOT LOOKING ILL, AND ONE LADY THAT CAME AFTER ME COMPLAINED THEN A NURSE TOOK HER 5 MINS LATER QUIETLY NOT CALLING OUT HER NAME. I TOLD THEM I WAS GOING TO ANOTHER HOSPITAL BECAUSE NOT KNOWING WHAT WAS WRONG WITH ME I WAS HAVING BREATHING PROBLEMS AND MY CHEST HAS LOTS OF PRESSURE ON ME. THE NURSE AT THE DESK KELP ASKING ME TO COME TO THE COUNTER SO THAT I WOULD NOT TALK LOUD. I SAID TO HER I WAS SICK I COULD BARELY WALK AND YOU WANT ME TO KEEP WALKING TO YOU..I ASKED FOR THE ADMINISTRATOR NEVER GOT A MANAGER OR SOMEONE THAT WAS IN CHARGE. THEN THEY WANTED TO CHARGE ME $19 FOR VALET PARKING FOR THE EMERGENCY ROOM. HORRIBLE SERVICE I NOTICE OTHER VICTIMS THAT NEEDED IMMEDIATE SERVICE THEN ME. BUT THEY WAS STILL IN THE WAITING ROOM IN PAIN.. DRIED UP BLOOD WAS ON THE FLOOR NO MAINTENANCE CLEAN UP. I PRAY I NEVER HAVE TO GO TO THEIR EMERGENCY ROOM EVER...

Called ER and was asking a question and she said sorry but cant answer your question. Stupid lady was rude she didnt even know what we were going to ask. Very rude

The ER here is amazing!!!! Dr Davis and Nurse Tony gave 5 star service!

I came to the ER with a knee injury and I was admitted, spoke to a doctor and x-rayed within 15 minutes. Amazing service and everyone is very friendly.

Don’t go unless your literally dying and even then- you probably need to go somewhere where you can get care. I’ve been sitting in the emergency room for 2 hours with severe chest pain and shortness of breath; no one has so much has listened to my lungs. There doesn’t seem to be a lot of people in the waiting room and it’s not a wonder why it’s taking so long- the nurses are all chatting and having social hour at 330am. Terrible service!!!

WORSE EMERGENCY ROOM WAITING TIME IN CHICAGO. RIDICULOUS. IT IS NOT PACKED AT ALL.

Loooooong waiting and the nurse didn’t know how to take blood work!

After 7 hours at Er walked out Nurses bbn and staff are rude

I visited ER , today actually the care there impressed me ,,,,,am a nurse and I know how hospitals now ,,,but this hospital I really like it and I highlyrecommend it ,,,,

Awesome!!!I was seen in under 30 minutes, and I was out in approximately 2 hours. That was with a CT Scan, blood work, pain meds, heat packs and prescriptions!

Best hospital in the city.

Waiting 4 hours plus in ER when I have trouble breathing and terrible pain. Then this receptionist had a full on phone convo in the middle of me asking what was going on!

Waiting rooms are a joke. Less than 5 people at a time in huge room ,yet the chairs are useless. Waiting for over 7 hrs cant even recline to nap. Might as well be an airport.

Great experience here with my friend

JUST GREAT!!!! LOVE THE MEDICAL TEAM

Stop the Royal Queens heart attack or stroke Immediately.

Wait time is horrible. Eight hrs and still waiting. Said theyd draw blood.. That was two hours ago..

Awesome.

Been here 4 hrs and still waiting, worse place

Seriously long wait

Simply horrible for a private hospital. They take a long time to treat you in the ER.