Nothing but a run around from one specialist to the other. I received absolutely no relief after months. Then they dump you on a PA. Do not recommend wasting time and copays.

Worst experience I have ever had dealing with a doctors office. My mother had neck surgery 2 months ago performed by Dr. Goss. Since then she has been battling an infection off and on. At one point there were white gobs of what looked like wet dough coming out of her incision. Never seen anything like it. We have been told repeatedly that Neck surgeries DONT infect. In 15 years, only one patient has had an infectionWe spent 7 hrs in the ER at Riverside yesterday due to severe pain in her neck and shoulders. The ER doc wanted to tranfer her by ambulance to Chesapeake General. He said she has an infection in her neck after a MRI and blood work were performed. Another doc at SMOC and Dr Goss made the decision to NOT do this. She was sent home with no meds under the idea she was to call and come to the office in the morning and antibiotics would mess up a culture.After repeated calls and only getting the answering service, which do nothing, I got finally got them to agree to let me bring her in. She saw Dr Goss PA, Winkler. He was very arrogant and rude. He repeated that in 15 years only one person has had an infection from neck surgery. They took x-rays, which, to my knowledge, cant detect infections. Never referred to the MRI taken the night before. He merely glanced at the incision site which is/has been healed and told her that it was in her head that it hurt. Her brain had convinced her muscles they hurt. Said he didnt want a culture cause that would involve opening it back up and neck surgeries dont infect. Her white blood cells nearly doubling in 8 days (sign of infection) was because of the surgery 2 months prior according to him. He also stated that due to her age (61) and medical history this is expected Dont worry, by Friday you should be back to the land of the living He put her on 3 meds for the infection he still insisted she DOESNT have. He was irrated and bothered when I was asking questions.Best part, he was asked to send the scripts to Hampton to be filled. He sent only 1 and the other 2 went to a Chesapeake location. The only reason it was known the other 2 were sent at all was because the Walgreens app notified us the were filled. After 2 hours, of trying to get ahold of someone to fix this, I had to drive back to Chesapeake from Hampton to pick them upWE WILL NEVER RETURN TO THIS PRACTICE AGAIN!

Had an appointment at SMOC and saw Dr. Bernstein. She saw the MRI and told me I was a prime candidate for a knee replacement, but they did not want to do anything until I was in my 60s. WHAT??? So I would need to wait 10-15 years before I can get my knee fixed. She set me up with PT and wanted to see me 6 weeks later. On week 5, the PT place called and wanted to schedule PT. I said I had an appointment with my doctor the next week and I would let them know. I went back and saw Dr. Bernstein and told her I could no wait 10-15 years. She said that she never said that, but I still needed to get my knee fixed. I squated and my knee popped, she said that was a muscle. My doctor said it was bone on bone and a physical therapist said that it was bone on bone. So she scheduled me with Dr. Wright, so I had to wait another 6 weeks for the appointment. She actually told the office staff that I needed a surgical consult. I went to the appointment, paid my co-pay and sat down. 15 minutes went by and a nurse came out to tell me Dr. Wright had a family emergency and I needed to be rescheduled. Not a problem, I totally understand. They wrote my information on a piece of paper. Should have been a red flag. Why not put it into the computer. But another staff member said, just do like we did yesterday, so it was written on a piece of paper. So they knew the day before and did not call to explain the situation. Butnthey did not and i wasted an hour of my time. I was told I would get a call by Tuesday the next week. Tuesday came and went without a call. Two weeks went by and I called. I was told that he was not back yet. A total of a month goes by and I call. I was told I would have to wait ANOTHER 6 weeks before I could get an appointment.I am going to go down and get my records and the co-pay and never step foot in that HORSE and PONY SHOW. I shouldnt have to wait a total of two and a half months. Other patients should have been moved to accommodate the ones that needed to be rescheduled.I would not refer anyone to that place.

I am six weeks out from a hip replacement surgery. After years of pain that slowly eroded my quality of life, I have been given my life back! I returned home after one night in the hospital and needed no opiate pain meds after the first night. Dr. Wright is an excellent surgeon, he is personable and easy to speak to. I cant thank him enough for amazing work he did with me.

Absolutely, hands down, the worst patient services in all of the Tidewater. Ive been on the phone now for over an hour just trying to pay a bill. No one answers any of the phone lines at 3pm, the billing extension is out of service, and finally, after a 16 minute hold I was transferred to an answering service that put me back on hold for another 10 minutes just so I could leave a message. DONT BOTHER WITH SMOC!!! THEY HAVE NO BUSINESS PLAN WHEN IT COMES TO CISTOMER SERVICE. HORRIBLE PHONE SYSTEM AND ANSWERING SERVICE. I GUESS THEY JUST DONT WANT TO GET PAID.SCREW EM.

No problems at all great place to go.

Not a good facility too much expensive and for disables no forgiveness too much co payment

This place is amazing! It’s very clean and gives a very relaxed feeling which is great if you’re in pain and stressed out. Dr. Guinand has been incredible! I honestly wish all doctors I went to were just like him.I only had a problem with the PT area which was just a mess with scheduling and sometimes the therapists only payed a little attention to me because they were sometimes double booked and the huge open area with other people around made me so tender the exercises hardly worked. Still, the staff was so amazing and even though I have a herniated disk, I was blessed to find SMOC.

Dr.Goss is beyond rude! I been going to this place since 2019 and I never experienced a doctor that’s so rude with no manners and still didn’t help resolve the problem!! Don’t waste your time coming to this clinic!!

Dr. Wright is the best there is. I am so very happy to have him as my orthopedic surgeon. His kindness and patience is unmatched.

Ive never had a negative experience at SMOC. From everyone at the front to the xray guy and the woman he was training to the nurse and Dr. Walters, everyone was wonderful! They are the most organized, kind doctors office Ive ever dealt with, even with COVID now.

They charge ridiculous amount for a hand brace Noh telling you in advance the price you will be paying for that equipment. 440.00 for a hand brace you can get for 39.99. Not again. The person spent not even 30 mins with me and just recommend the brace.

The physicians are wonderful. Dealing with the office staff is a nightmare. I showed up for an appointment, the doctor wasnt there, they couldnt reschedule me with another physician while I was there, and then they claimed theyd called me several times to try to reschedule. I just checked my phone records for the date they claimed they tried to call (thank you Google Fi for having call records that update in real time). Not a single phone call from this office to try to reschedule me. I lost three hours of work time and paid the downtown tunnel toll at peak rates both ways.

My husband saw Dr. Goss and the experience was terrible. He has zero bedside manners. If you are over weight dont bother going. If you are in pain management dont bother going. You will certainly be judged and your condition wont be taken seriously. Im saddened that we couldnt find an alternative to pain medication. The whole goal of addressing this was to find a solution for my husband to get off his pain medication and improve his quality of life. The administrative staff were kind and courteous to us. The facility itself is impressive and very welcoming. The doctor we saw however was judgmental and arrogant and is the reason why we will never go back.

Dr.Walters gets a 5stars rating cause he very professional, nice cool humble guy, mannerism is A1, he is very informational. He also gave a report to my job which they really took in consideration, in they are about to make changes to help us as employees, cause of what he said in his report. OVERALL GREAT

Extremely professional and courteous. Dr. Brown is superb. He has performed previously knee surgeries for me, and has always displayed the utmost concern for my needs. This last visit was no exception. Discussed in depth my orthopedic images and provided best treatment options. Strongly recommend SMOC!

If there is such a thing, I had the best surgery ever. Reason being, I had the best surgeon; Dr. Samuel Brown. I honestly felt blessed to have him as my doctor and surgeon! So unbelievably kind, patient, encouraging, light hearted and the best bed side manner which put me at ease. I am grateful for him, his staff and nurses. Everyone was fantastic! God bless you all.

The staff at the front missed thier calling to work at the dmv. They are the most soulless, dry, and rude individuals I have ever met. Especially the red head and the blond. Dr and nurse was very friendly and helpful.

My physical therapy team is PHENOMENAL!!! HIGHLY recommend them. My treatment plan has also been great; however, I should not have to wait an entire hour to be seen for a scheduled appointment. This has happen a couple of times. Some admin staff are incredibly dismissive, one decided to butcher my name & laugh in my face about it. Strongly considering transferring to another facility.

I am thankful and grateful for having a great surgery Dr. Romash and he did well for my foot surgery. The customer service and the physical therapist Dagny is not impressive. I have three kids and my oldest usually is in school and today I had all three since no school today because of teacher work day. My appointment was at 9:30 I got in therapy room at 9:44. Dagny already had an attitude with me about how my therapy will be short today because I was late. I told her I was late before, I can skip ice at end she said how this wasnt my first time being late and she would have ten minutes with me and how her next appointment coming in at 10. My oldest is 4 with autism he was near me pretty much the whole time. My other two usually stays in double stroller (3 year old and 19 month old). Usually they stay in stroller and I park stroller where my table is. This lady was helping occupying my children in the stroller. 0958 Dagny said about stairs and some other quick exercise which I still had til 1030 at least. I was late before and still was able to get my full hour therapy in with NO attitude and today as soon as I got in room she had a poor attitude with me. I feel discriminated because of my son being here today. My therapy started at 9:44 and ended at 10:08. I would NOT recommend Dagny especially if you have children and not in a position to have sitters etc. I wish I went to another place for physical therapy. I do NOT want to come back for physical therapy anymore. I got an evaluation and that is it. Stairs I can do at home. She doesnt have kids and so she can get up and have her freedom and give poor customer service to people who have kids and late. I have to pack kids up, get them ready, feed them, pack snacks and last minute diaper changes. I also have a commute. So after today I no longer want Dagny as my therapist. The good positive thing about today is seeing Dagnys true colors with poor customer service.

Excellent experience!!! They took the time to answer all our questions prior to my back surgery. Then their team was terrific about post operative and follow up care. Highly recommend anyone to their care!

Dr Guinand was awesome treating my wife’s nerve pain. He was a true life saver. The facility is amazing, everything you could ever need.

Spend thousands of dollars here and the PA had no interest in pinpointing the cause of my lower back pain, all they wanted to do was injections and then more injections. I personally feel they are not concerned with the actual welfare of the patient, only concerned with treating pain, not the root cause of it. very disappointed

Awesome facility and health care professionals 🙏👍

The facility is state-of-the-art and easy to find.The front-desk ladies assisted with the paperwork, since this was my first visit. Within a few minutes, Hallie, an x-ray specialist, took me back for x-rays. She is a delight - full of energy and enthusiasm. She really enjoys her job. I was seen by Timothy Winkler, PA. He put the X-rays up on the large screen in the treatment room and as he explained his findings. It was awesome to be able to actually see while listening to Dr Winkler. He addressed all of my questions without feeling rushed and in a way in which I could understand.Alicia kept in touch and assisted with bridging the gap between the VA and obtaining the appointment - thank you!!Very pleased and would return again!

I was totally impressed with the professionalism of everyone I came in contact with. I could feel 0that they sincerely had a caring spirit. Doctor Winkler had a awesome bedside manner and was very through in explaining what was going with my lumbar spine

I have been misdiagnosed for over five years with chronic neck and left back pain as well as right arm numbness. I was told that I was having muscle spasms, arthritis, gas, and even drug seeking because it was all in my mind. I met with Dr. Goss, he looked at the films and scheduled surgery. It happened so fast I was a little apprehensive. Two days after surgery I am in no need for pain medication, was able to take off my neck brace. I have feeling in that once numb arm and no crippling back pain. Besides a sore throat and incision area soreness, I have a new lease on life. Even my skin feels and look better. I truly cannot explain how Ive been lifted from despair to looking forward to living life with my family no longer feeling like a burden. Just this feeling right now is so promising. Thank you Dr. Goss.

Great doctors! DR Grabill is the best in the business! Highly recommend him!

Dr. Tseng and Dr. Clingan are amazing. For the first time in 5 years Im virtually pain free. As well, Jennifer and Dagny in physical therapy were amazing. Professional, efficient and always smiling. Id highly recommend SMOC Chesapeake.

So referred due to a car accident of a few months ago continuing to cause issues. Referred by patient first stating this is a good clinic. Called to schedule an appointment and greeted with a flat, discourteous voice asking what I am referred for. Stated this was due to a car accident, the voice stated oh, we dont see car accident victims. Naturally perturbed I asked, well why is that?. The voice responds, the doctors dont like to deal with lawyers. I couldnt believe my ears, so without knowing anything about me, you are denying treatment for any injury due to not wanting to deal with lawyers? The voice responds yes. So much for that hippocratical oath. Those of us in car accidents dont deserve treatment for an injury regardless of lawyer involved or not. Dont generally leave reviews but this was disgusting to me.

SMOC -Dr Goss & team have restored my quality of life more than once. I have the up most respect & confidence in Dr. Goss. He listens on a different level, meaning you have his undivided attention. My followups with Denis Goss were Awesome. She is a joy to talk to & is very attentive. They make you feel ease from the first day.. You know your with the Best .. No need to go anywhere else..Big Hugs to SMOC 🌹💖 God Bless Yall🙏😷💞💜💙💛❤💚

This place his very poor customer service, I had to wait 2.5 hours yo be seen, and during that time almost no communication happened from any of the care staff. I complained about it and was told that there is no way to complain as per process and I should send an email.The phycisians here might be top notch and the building is new but attitude of staff towards suffering patients is not something that I would ever recommend anybody to come to this facility.Please avoid SMOC for your care and see a more attentive practice. Like this review if you are not satisfied with patient care at SMOC.

This place does not use 3rd party claimFrom geico an knows no one who doesIf you were reputable you would knowSome in the lest or one but none huhThanks for the call back before postingDid you know ive solved cases sleepingAnd can read people lying to my face?And by tone of voice; as fox news said“We know that now” i taughtEven people in the cia fbiFrom my writings periodI am sure you’d of writtenA false report anywaysGodblessMichael woodyer

I have been to other Physical Therapy Centers in the past, this is the FIRST time I have EVER had such a continued positive experience.My Physical Therapists Lawrence and Riza were patient, positive, realistic, caring, supportive and compassionate. T. Davis

You wait longer than an hour and 45 minutes to be seen and spend 15-20 minutes with the Dr. They sent my husband to a pain management Specialist that does not even deal with his kind of injury and then we are sent back to SMOC. We are being passed back and forth between Doctors with no resolution. Co-payment after co-payment and still no one can give us any answers. My husband is in more pain now than he was before his surgery. Would recommend you shop around before coming to SMOC for any kind of surgery.

I read some reviews here before I went for my first visit. I am happy to report that the administrative staff was pleasant and helpful - must have gotten rid of the ones getting the bad reviews? Saw Dr Guinand who took as much time as I needed to evaluate my condition, explain his findings, and answer every question I had. Feeling very positive about this place and the care I am receiving.

Had shoulder surgery January 3rd 2019 for what was supposed to be for impingement. Went through therapy and at the end was told my shoulder was ate up with arthritis. Shoulder got worse went to 2 other doctors had MRIs and found out I had 3 tears and very little arthritis that had nothing to do with pain. Tried to contact someone on dr browns team for 3 months with no return calls. Had shoulder surgery again on August 7th to fix it right. Still waiting on return call with no success. Seems they worry more about money than the patients care. So after reading my post they contact me. Only to post they tried to contact me and state that my mailbox was full. COMPLETE false statements.

The assistants here have been nice and doctor attentive enough I suppose, but the wait times are ridiculous. I have waited over an hour to be seen both times Ive visited. Not to mention, I was billed $350 for an $80 medical boot. Im hoping I do not have to return.UPDATE: The conclusion to my visit was actually awful. I wrote the first half while still waiting. Dr. Romash offered two possible courses of action for my ankle problem. I told him I did not want to take one of them (I had been down that road before). He just said, Welp, well see how that goes. And walked out. No suggestion, no nice to see you, no okay see you later. That was the end of our appointment.

I am so glad I got a referral to SMOC for my low back pain and numbness. It has been almost a week since I received a shot in my spine and my pain is so much alleviated. I commend Dr. Guinand, for fitting me in before he left for a conference and also thank his assistant and the staff at SMOC for a positive experience. I highly recommend SMOC to anyone with back pain. To not have debilitating and constant pain is the best reward. Thank you so very much!

Dr. Guinand and Dr. Goss are the best for spine issues.

I cannot review the treatments by this facility, but I can attest to the dismissiveness and inefficiency of the administrative and scheduling personnel. I have been waiting three weeks for SMOC and my insurance, Cigna, to resolve a clerical error. I would gladly go elsewhere, but this is the only place listed in network. SMOC has repeatedly failed to follow up after promising a call back same day or next day and still have not scheduled me for an appointment. Im anxious to be treated, but Im losing confidence that this is the best facility to receive treatment.

Very frustrated! Have made several appointments only to be told at the counter anthem health keepers isnt taken. Thats a marketplace insurance. Ive seen Dr Jamali for over 20 years, never in my life have o felt like such a insignificant human being. And heres the kicker... Im HURT! doesnt anyone care that Im injured? I was literally turned away and limped out the door. The front desk gestapo didnt even bat an eye. I guess they only want well to do clients with multi group plans. They dont want to be bothered by self employed individuals...

Check in desk was unfriendly and displayed poor customer service. No initiative to engage the customers waiting in line. Once I got into a patient room, I had to wait over an hour to be seen by Dr. Rapp while the staff outside my room carried on about how they didn’t get invited to a coworkers wedding. Customer service is not a priority at this facility. Dr. Rapp gave no input into her evaluation on what could be causing my pain. Showed no care, she just wanted to get back into the hallway to continue gossiping with the staff. I DO NOT RECOMMEND THIS PLACE!! Terrible customer service from start to finish. The only thing nice about this facility is the building itself. Management needs to take ownership and get the people proper customer service training. Please save yourself time and money and go somewhere else!!!

Staff and Dr. Grabill are great! Dr. Grabill was recommended to me by a friend. Thank you Andrea for making my appointment. I used the online appointment option and got a response immediately! I feel confident my upcoming knee surgery will give me back my quality of life!

Physical Therapy Department, I cant speak on how the physical therapist are because I gave up and went to another Physical Therapist. After seeing the Doctor I could not get an appointment for 2 weeks. I took that one and then had to change it. Calling in is horrible, I was asked to hold and then finally told to hold on they would get someone to help me and they hung up. Tried again and the Lady did the same thing again. In the course of 2 weeks the exact thing happened 3 times. Perhaps some training on how to use the phones also how to apologize would be nice. So frustrating so I cancelled and went to a different Therapist.

Broke my tibia at the ankle on Thursday June 13th. Went to ER. Was referred to smoc so called them on the 14th, 17th and 18th to schedule a appointment. Was told during the call on the 18th they only do knees and hips. Not ankles. They offered no help to find a sports medicine doctor that has a ankle doctor. But I guess sports medicine has nothing to do with ankle injuries. And these doctors dont care about helping anyone.

The wait time sucks. I’ve been here for over an hour and still haven’t been called😒 I dont know how they get new patients. Just make sure you don’t make other plans or doctor visits when you get here because they will keep you all day

This review is for Dr. Iiams. 1st visit was a 45 min wait. 2nd visit was 1hr 12 minutes. If you value your time, do not schedule an appointment with this doctor as you will leave as frustrated as I did both times! I give him a big fat F for time management!

Corrupt and Horrible service and management. Showed up with 3 week old xrays and they say there is nothing on the disk so I need to pay for new xrays. I say no and go back to the lab where I had the xrays done they open the disk and show me that the xrays are there. I go back to SMOC with the disk and tell them how to view them. Finally they see the images and then say, well there not good enough and whats the problem insurance will pay for it anyway I also find Dr. Scott Grabill culpable in the whole thing and I will also report them to my insurance company.

Was here on workman comp for an elbow injury to see the orthopedic Dr. Iams. He is amazing, however unless you feel like waiting over an hour past your appointment every single time to be seen, dont bother. The staff is horrible. No exaggeration, 4 appointments and waited over an hour just to be seen first. Absolutely horrible time management.

The billing department at SMOC is a horror story! They cant even work with my insurance company to resolve a claim without blaming the patient and trying to ruin the patients credit when it is not even the patients fault. SMOC sent me one bill and I contacted SMOC. They said they were handling the matter with my insurance company and my balance owed was zero. The next thing I know, SMOC turned the matter over to a collection agency without giving me a second or final notice. The truth is I made my copay on the initial visit and my insurance covered the remaining balance once the proper claim was processed. If SMOC would have dedicated more time working with my insurance company on the claim, the matter could have been resolved much faster. The SMOC reply is incorrect. Im not Mr. Lee.

So I called this place to make an appointment and receptionist transferred me to another person and call went to voice mail. I left message and now 1.5 days later still no one called me back. They either too busy working or just suck

Friendly Staff very helpful. Didnt wait long before I was called back. Drs are good.

I had a terrible experience with this place. The receptionist was rude from the moment I walked in. I was asked to arrive half an hour early so I did I filled out paperwork waited a half an hour and then they finally asked for my insurance card and ID and they informed me that they would not be seeing me that day because they do not accept my insurance. The reason I was referred to this place is because a few weeks ago I was involved in a car accident. I havent been able to drive so my mother had to drive me . Im very sore and we had to drive 20 miles out of my way, wait there a half an hour uncomfortable and in pain to be told they wouldnt see me. They handed me a piece of paper with numbers and names other establishments to call and was sent on my way without an apology from any form of respect or kindness I definitely would never recommend this place and I wont be returning . Even if I have a different form of insurance.

Called to make an apt was told to come in and filled out paperwork for them to request the record from my other doctor. Waited a week to hear from them so I called them and was told they didnt have my records. Which was fine I could go and get them before my apt. However, I was told that they need my records before I made the apt so the doctors could look at the records and then decide if they are going to see me! I have never heard of this! Anyway like I said I would have gotten my records for them to see me however, after going through what I was asked to do and filling out the paperwork, then to be told they have to look at the records before I was seen. I WAS HUNG UP ON BY THE LADY ON THE PHONE!! let me just say I cant tell you if the the doctors are great or not because 1 of the office staff doesnt know what shes doing and 1 is rude and because of them I am requesting a change! Its the front line that makes the office.

I would refer SMOC, Dr. Grabill and his staff to anyone. For my very first surgery... They were always professional, informative and quick to answer my questions. Thank you Alexis.

I went to Dr Romash for a ankle injury from work. I waited for one hour to see him and the way he explained what was going on and why I needed surgery he made me feel like I was not important enough to take time to explain it in terms I would understand. The day of the surgery he forgot I was there in the hospital waiting in the bed hours after my schuelded time, they called him after he went home and he came back and couldnt understand why I was having a panic attack. The first appointment after the surgery I asked him a question and in front of staff and patients he raised his voice and stated what did we talk about before your surgery do you not remember anything! He has the worst bed side manor, I would not recommend him to anyone.

I was suffering from a pinched sciatic nerve and was referred to Dr. Guinand by my Chiropractor. As soon as I met with Dr. Guinand I was set at ease as I feared I was on a road to surgery and Im in my late 30s. He provided me with sensible input that youd expect from a friend or someone who truly cares about the recovery process. Im happy to say Im feeling well now without anything invasive. Rest assured if I have any new issues Ill know I am in good hands with the Spine Center at Chesapeake.

Very knowledgeable personal and very friendly. I love Dr. GOSS. Hes very down to earth and has great bedside manners.

I was referred for 4 specific problems and now that I am here have been told that I must pick only need, that the doctors here only look at one specific problem at a time. And I will need 3 separate appointments with 3 different doctors. This place is a factory not a medical facility. Wait time so far 55 minutes.

Ashley checked me in friendly and great customer service.Eileen Scott explained everything and was perfect.Alexis who helped with the followup was great also.If I could give them all Tens I would. Thank u for my plesant experience.highly recommed

Out of all the docs I’ve been to ther the only ones that have told me step by step as ther doing my injections in my back. I really liked how they played music in the room to hep take your mind off of that’s going on.

Friendly staff but horrible with time management! Made an appointment for a reason...to be seen near the time made. 2 1/2 hours later I finally saw a doctor! Didnt really get the answers I wanted and when I was told to schedule physical therapy the front desk informed me the therapist doesnt take my insurance, printed a referral and told me to find a physical therapist on my own. Wasnt much help!

I had a terrible fall and broke bones, tore a muscle, and tore a meniscus, among other issues. At first, I liked SMOC, but when more inuries became painful, there really wasnt much encouraging news. I was sent to other doctors I couldnt drive to safely and i kept having xrays and tests. I decided to get a 2nd opinion and now Im finally getting the surgery i need. The check in and out is fast, but one xray tech caused so much pain after I pleaded with her to stop, I almost never went back. Pros and cons. One injury, theyre amazing, but more than one was frustrating with no answers.

As always, Dr Goss is always pleasant, and makes you feel like youre the only appointment he has for the day!

The doctors are excellent, especially Dr. Grabill. I highly recommend this place.

I had surgery here in December 2011 for a herniated disc. The doctor had no bedside manner and was difficult to deal with as he would get really short and irritable if you ask any questions. Then when I went for a follow-up to the surgery I was told it would be covered under my surgery cost only to get billed for it a year later. I tried to call the billing department they only transferred me from call to call saying it wasnt their problem and proceeded to lecture me and give me an attitude. Do not use this company unless you want a major headache.

I have had nothing but the best care with this group of doctors, pa’s, nurses, and staff. Thank you.

I saw Dr. Guinand who was referred to me by my primary care. Id give Dr. Guinand, most of the staff and the facility 5 stars. It was demoted to four because of the two twerp physicians assistant and this review is for the center.Dr. Guinand met with me and said things (more like slipped out) that showed compassion. Im a single mother with two kids with a great job that provided long term disability insurance. He was relieved when he found that I had ltd saying so youll be okay. It caught me off guard cause the entirety of my situation hadnt hit me yet. It also didnt console me at the time because I was more upset about what my future would be like being mostly bed ridden and in pain. I was upset that my plans (vacations, activities, career) was at jeopardy and it really didnt hit me that Ill still have to manage to pay my mortgage and bills (priorities, I know).He performed three injections in my back and the last one was dead on. Which i learned is the case when the leg goes numb. I dropped like a sack of potatoes when I tried tried to get up.The technicians and the front staff was really kind and was friendly towards me and my children. However, I did not appreciate the physicians assistant (young guy) who wheeled me out and said some really rude stuff to me in front of my mom and kids. I hope they would speak to him and educate him to be more empathetic towards patients who are dealing with significant medical problems.

DO NOT schedule an appointment with this office! Dr. Browns nurse Cindy was going to submit a prescription order to Tri-Care, in the 3 weeks since my apt I have not heard back from her and they do not answer their phones. I literarily had to call Physical therapy (they do answer their phones) to have them hand carry a message to Cindy for me, and she still couldnt call me back. This is the most unprofessional group of health care providers Ive ever had to deal with. I made a complaint to Tricare and they have informed me that I am not the first patient to complain about them. Seriously, dont waste your time of co-pay...

First time I went to this practice I was sent there by my PCP who is a great doctor. He has the best bedside manners ever. I had refer many patients to him and none have been disappointed. Well, he sent me there so I went for my neck pain. I saw Dr Guinand which I knew from seeing him once when he worked at Patient First. It was strange to see him there now treating me for my neck. Anyway i was there early the appt was not until 12 (lunch time) and it took like 1 and 20 min t be seen. He was asking how would I describe my pain and I could not explain the pain. Instead of giving me some guidance asking questions to figure it out his words to me were “ your insurance requires me to check a box with the kind of pain you are having. I don’t care which one just tell me one so I can check the box”. That was a Red Flag for me. Then since I already had therapy that was not working he sent me to a friend of nos that is a chiropractor “the best there is”. That was the end of that treatment. Now I received a flu shot that left me with a lot of pain for over a month therefore I was referred by my PCP to Atlantic Orthopedic. I got there the Dr said the flu shot triggered bursitis gave a me a steroid SHOT , sent me home and told me to call if not better by Friday . I was not better at all (even though many people get better the same day). I called Friday and the secretary there was not very pleasant nor professional told me it will take 2 weeks for the shot to work, needless to say I called SMOC to schedule appt with Dr Samuel Brown because he had good reviews and he will accept my insurance. He was not my first option but the doctor I want to see does not accept my insurance. Ok, so appointment #1 went kind of well even though his nurse seen upset when she saw I was wearing a sling which I was wearing because it was helping me with the pain. She asked me immediately who put you on that sling? I said ; I did. The. She asked me a couple questions they looked at my X-rays from previous doctor and wanted to give me Motrin for the pain and therapy. I can’t take nsaids because my GI told me not to take the because of my stomach problems. I explained to them that my insurance does not pay for all my therapy and I don’t have that kind of money. He gave me exercises to do for 3 weeks with ice application which I did and I’m still in pain after more than 6 weeks after the exercises. I went there today and first of all nobody there looks happy except the young black girl that did the X-rays today. No one says high and mean it nor they have a smile on their face . As soon as Dr Brown enters the room he doesn’t even sit down he just asks me how I feel which I said a little better but still have she I try to get dress, drive, shake botlles or work which involves reaching over my shoulder to high shelves it hurts to my elbow and wrist. His words are “ your X-ray looks normal there is no surgery here you need therapy there is nothing else I can do for you there is no surgery here believe me I’m a surgeon and there is no surgery here” . I was in complete shock hearing him talking to me like that because who is talking about having surgery?, not me. There is no need for those words nor the tone of voice nor the arrogance of “I’m a surgeon”. I was there to be assessed about my apparently bursitis due to a Flu shot tha was done on October 16 and have not gotten better after a steroid shot , ice , moist heat , corner push ups and 5lbs weight exercise. It’s now January 24 th and Still in pain. Did he sit down and talk to me like a doctor that shows empathy to his patients? No, instead he forgot peoples health is their own individual health, we are not one size fits all. I can’t afford therapy , my insurance only covers a small part of it. Believe me I received a big fat bill from previous therapy for other problems. Have a heart not just a brain. I went home crying and I did schedule one therapy but I really don’t want to go because I’m scarred for life.Just walking into the building is going to stir up all kinds of emotions good and bad.

Waited in exam room over 45 mins and no one came until I stuck my head out and alerted them. That was an earlier visit. Recently, arrived to my appt. only to be be told my referral expires the next day. I should have been told that when I made the appt. Then after waiting, sec. announces the doc is behind an hr and 45 mins at least. Some people had been waiting 2 hrs. Only about 6 of us altogether in waiting room. I could have been called before I left home. Also, I didnt care for the rude PT doc I had earlier. Condescending attitude.

I WAS REFERRED TO DR Tseng AT SMOC for a problem with my lower back. DR Tseng and his staff are very Professional from the beginning of the appt. to the very end, a person couldnt ask for anything better. The pain in me back was gone in three hours and I couldn be more pleased.

Dr. Romash did an out dated surgery that is not the best pratice in this Era and ended up costing me my career.  Over year and half later and still cant use my leg like did even with the injury prior surgery. Had to have another surgery from another doc and they were unable to fix the issue  since Im military I cant file a Law suit. I just have to walk away from a career that I love and move on with my life.  Thank you for taking away all that I have known.  Best part was when I kept telling him something was wrong he would just blow me off and move on to his next patient.  Get paid and let your patients suffer for the rest of your life should be SMOC moto.  Not to mention three other service members suffered from poor treatment from Dr. Romash. Thank you PA-C Lena Sifen for not listing to my concerns. She was to busy playing puppet for romash.

Highly recommend for anyone that is looking for a quality orthopedic center in the Hampton Roads area. After not being able to walk because of a sports injury, Dr Romash and his P.A. Lena Sifen got me back and on my feet in just a few short months after surgery. The PT department is just as great working with your availability and wanting to get you back to normal ASAP. I highly recommend SMOC.

Front desk check in associates need some customer service training. Not every case is cut and dry, adjust with graciousness.

Nothing but great experiences with this office. I had my surgery June 23, 2010 and the pain has really gone away for the most part. I definitely refer family and friends there.

I️ only came here because it was a follow up after ER Doctor that had been on call. 1st appt had to wait 45 min to be seen . Second appt. came all they from NC only to be told I️ wasn’t scheduled - when I️ had the appointment card right in front of me. 3rd appt waited 1.5 hours and 4th appt. waited over 2.5 hours and was only seen then because I️ had to pick my child up. Then trying to call and make an appt. was like calling the president - on hold for over 9.5 minutes - only to have to hang up and try back. This happens a lot . I would not recommend this facility there is absolutely no consideration for patients - it’s all about how many they can squeeze in and over book. Utter lack of respect for clients.

Dr Brown is rude and disrespectful...doesnt take time to explain his findings....literally demeaned me and belittled my former orthopedic doctor(from a different state). Wasnt gentle in his manipulation of an injured area and wouldnt explain or explore the differences between my previous doctors findings and what he claimed was wrong.

The doctor was ok. Turns out he doesnt do the surgery I need. Also ok. Now heres the part that gives them a 2 star. I have Tricare Prime. I love going to MTF facilities. I have always been treated with the utmost respect and there has never been a snag in scheduling or any problems seeing specialists, getting the help I need and being treated like a human being.I was told by the doctor that I need physical therapy and he would refer me along to an arthroscopic surgeon. I am also out on FMLA, which between waiting for appointments and and tests and specialists, is due to run out very very soon. Like ten days soon. I have been having this problem since August. So, I get a call from physical therapy several days later. No referrals have been put into healthnet. My active duty husband on his way to work goes to the office to bring in a form for an FMLA extension, which is literally a check box and a date request. The hard work was done by the Tricare clinic for free. To fill out the check box and date they want $20. My husband pays it. Then they say the doctor isnt there and it will take 8-10 days to check a box. But we could expedite it for $45. They also told him they dont see anything about a referral to another surgeon but the physical therapy has been approved. A quick check of healthnet proved otherwise.Unreal.So, after pleading my case to the Tricare clinic, my doctor he very next day agreed to fill out the check box for free and refer me to a different surgeon. None of this BS and no more headache.Now the kicker is, Ive been in serious pain since he beginning of August, I had to use a wheelchair (which my lovely clinic provided for me) and otherwise have to use a brace just to walk. I need surgery, not just to be made to hurry up and wait until office staff gets their acts together. I am also on time limits from the FMLA, and all this time doodadding around has actually cost me money. Im out of work until I can pull 8 hour shifts on my feet. I need this problem fixed promptly so I can resume my life.This place has subpar customer service. I work in the healthcare field and I personally would never treat patients this way. I have called to get referrals, plead patients cases, and yes, have even called Tricare PCMs to get authorization for patients in need. A patient should never have to call and pester office staff to navigate the insurance for them. People are literally paid to do just this.I fully expect a pithy comment from the clinic which somehow blames me for this error and shows their commitment to customer service. Ive read all the other reviews and the responses and SMOC just sounds like they arent listening to patients and instead listening to excuses from their own staff. We arent all wrong guys. You need to listen to your patients complaints and do better.

I would highly recommend SMOC!! They saved my brothers life. When a doctor from another group had mentioned it was the worst break he had ever seen in his profession I was concerned. Dr. DiStasio came in without hesitation and fixed a life threatening pelvis break on my brother. Im very thankful for his amazing experience! Dr DiStasio came out after surgery and explained everything so simply it put everyone at ease. They are very caring and experienced doctors.

Being a military spouse, I fall victim to the slow healthcare process and protocol of Tricare. I received X-rays, an MRI, and a surgical referral all from military doctors for an injured shoulder in my dominant arm. However, due to the overwhelming amount of orthopedic surgeries needed at the military hospital, dependents (spouses and children of active duty military) are sent to civilian doctors that accept Tricare. My experience with military specialists had been superb and I had a seasoned orthopedic specialist recommend me for surgery after an extensive one hour consultation which involved multiple joint tests, manipulations, review of all of my scans, and a pain injection. Her recommendation to refer me for surgery did not come lightly! Having a friend that was a radiologist (a Yale graduate) at the military hospital, I had my MRI read twice just to confirm the extent of my injury.Flash forward three weeks later and I arrive at Dr. Sam Brown’s dilapidated 1970’s office for what I believe to be a consultation prior to the recommended surgery. I spoke with his PA for approximately 5-8 minutes who did only two range of motion assessments on my inflicted arm and promptly left the exam room. I gave him my X-rays, MRI, and my MRI report to review with Dr. Brown. Hardly 3 minutes later, Dr. Brown shows up to discuss my shoulder. My “consultation” consisted of 10 minutes of him explaining to me that I need to go to the gym and that he would not be the one to perform the surgery on me. I was shocked and offended by his lack of professionalism. He never performed any type of range of motion exercises (or laid a hand on me, period), asked about my pain levels, or inquired about activities that affect my shoulder and it’s instability. He stated that he “hates MRI reports from the military hospital because they’re never correct”, insulting doctors that are just as qualified (if not more qualified!) to give their professional medical opinion. IF I were to follow his baloney advice of “going to the gym”, he didn’t even recommend exercises that I should perform or avoid.As far as options go for orthopedic specialists and surgeons, there are many other local doctors that can care for your orthopedic injuries that possess professional tact and bedside manner. This is NOT the place you want to go to receive care!

If youre an obese person then I suggest you not even step foot in their office. If you dont mind poor bedside manner in other words arrogant doctor then this is the place for you. Just one persons opinion. Two office visits. Plenty of money spent and still in pain. Very disappointed.

Dr. Brown and his staff are awesome. Highly recommended for shoulder or arm injuries.

Very informative on my condition. Spent a lot of time with me.

SMOC has specialists for everything and when it came to pain in my shoulder they were quick to find the source of the pain and a solution that would get me back to chalk painting. They all work as a team and can fix anything.

Thank You SMOC, Ive had a lot of bad experiences with other physical therapy places but you guys changed the way I look at PT. From DR. Brown, George Houle, Jennifer Cowand and specially the crew at SMOC Chesapeake, the care and attention was great, the best Ive had. Sounds crazy but I actually looked forward to my Appointments, it was a nice and relaxed setting. Again, thank you all for your help.

Tried to get an emergency appointment for a painful elbow injury. I was told the elbow doctor would not be in for a week.Would strongly suggest you look elsewhere for help.

I injured my left ankle and the PA put a very large, very baggy cast on my foot & leg. The pain from the cast has been horrible and I called the office to get the cast taken off. Talk about a bed side manner I was treated like a nut job over the telephone. Would NOT recommend them.

Always courteous, and helpful. Got my vote for sure...

Excellent team all around concern and caring

The (2) doctor at the smoc, real the best... help me, & my pain.

Horrible dont waste your time!!!

They did an excellent job!

Awesome care and very professional.

The receptionists are never nice and courtesy. I take my dad here because he needs a driver and they never see him on time while I wait in a waiting area that has their thermostat at 62 degrees in December. You think when the receptionist says Ill check of the heat is on that shed actually get off her butt and check instead of just staying where she is.

I has a horrible experience my first time attending....first my appointment was change with no reason on there part but that was okay..not knowing to them I would have to make orher arrangements to be there..so I arrived at 9am with crutches to assist me to sign in...then 10min I was told I could get another appointment Thursday...they took know consideration what it took for me to get there as well of my pain level or any a extenuating circumstances so I called human resources number and waiting for a reply

I have 7 buldging discs and they didn’t offer any help and rushed me out the door .

Excellent service and injections relieved my pain for two herniated discs without the need of surgery

Very informative and professional