Greg Diesel was awesome.... unfortunately he is no longer there.

Ive been getting glasses/contacts for years and never have I ever received the kind of experience that I have today. They really need to work on their customer service skills at this place. The doctor wasnt friendly and the folks at the desk were just awful. I wouldnt recommend this place if this was the last eye glasses place on the planet. Save yourself from my same experience and take your business elsewhere.

Placed an order on 12/17/16 for a pair of glasses and a pair of prescription sunglasses. Left 2 phone numbers and was told I would be called when they were ready, within 7-10 days. Allowing for the holidays, I called on the 31st and was told that my frames were on back order. I went in and picked a new set of frames, and again was told that I would be called when they were ready. After receiving no calls, I again called and was told to come pick up my glasses. Upon arrival i was informed that my sunglasses were not ready. Assuring me that my phone numbers were on file, I was told I would be called. January 17, after receiving no notification I once again make the call. This time I am told that they will get a status and call me right back. Never happened. Still no sunglasses, but they sure have my money.

Cassandra was wonderfully helpful.The nose pad on my frames had broken off 6 months ago and I have been living in such pain until, after 6-8 different stores, Cassandra replaced my nose pad. Instant relief!Thank you National Optometry, for the quality, efficiency, and professionalism instilled in your associates.

Our insurance allows for an eye exam every 2 years. So I made my daughters appointment 2 months in advance. Shes been wanting contact lenses for quite a while. When I got there they claimed I called earlier that morning & cancelled & that they already filled my appointment with a walk-in. I told them that I didnt call. They were adamant it was me and that I stated my daughters name & date birth. After researching through their computer they realized their staff mistakenly canceled my appointment. I was early, but by the time they figured that they were wrong it was now my appointment time. They proceeded to see their walk-in/ add-on patient instead of telling that person that just walked in that they made a mistake. They told me there was nothing they could do & I could take the next appointment in another hour. I explained that I had a time constraint and that i was going to a funeral/ wake immediately after my appointment. Their resolution was for me to reschedule. I explained that I couldnt do it during the week because I didnt want to take my daughter out of school & we are busy with work & after school events. The general manager simply said sorry, theres nothing I can do for you.Stupidly I stayed, bc I didnt want to waste more time finding another Dr & making a later appointment.They continued to disappoint. They continued to help other customers in the office instead of trying to expedite what they could. The Dr. saw me exactly an hour later. Not a minute earlier despite their mistake & even though I saw the person (who was able to snag my real appointment time) leave 30 min before I was actually seen.I wouldve given 0 stars if I could. I dont normally write reviews, but I would even consider wasting my time holding signs warning others in front of this business.

Dr. Cooley perfomed am excellent exam. My appointment was right on time. Greg Diesel helped me find a perfect set of frames from a huge assortment. Very satisfied and I recommend them highly.

Ive used these guys for quite a while for glasses, exams and contacts for my family. Never had any sort of issues always great service at a fairly decent price. Glasses would always be in in a couple of days.This bad review has nothing to do with the in store staff, they are wonderful.They are now part of myeyedr. Ordered a pair of glasses a week ago, due to the changes glasses now take 7 to 10 business days. So two to three weeks.Im sorry this is unacceptable, especially with school aged children. I will be taking my business elsewhere from now on.Word of advice to National Optometry, drop your new lab, they suck and are way too slow or you are going to lose a lot more customers.

GREAT CUSTOMER SERVICE!!! KIND PEOPLE!!!! FAST NO WAITING!!! EXTREMELY PROFESSIONAL!!!!! HIGHLY RECOMMEND!!!!I recently went to another eye Dr. Southern Eye and they were absolutely rude.....to say the least I never made it back to the optometrist.

They wont answer the phones during normal business hours. Their automated phone system asks you to hold then hangs up on you. If they do not know that their equipment is crap, how can i feel confident in them checking out my equipment (eyes). Going somewhere else.

I never leave reviews but I was so angry when I left I feel like I need to. I’ve never had problems here until my last visit. One woman was very nice but the rest of the women at the front desk were completely rude to me. They were very condescending (one female employee went out of her way and made me feel stupid while trying to decide on MY glasses) all while never cracking a smile. The female doctor was also very cold and uncaring. She told me I have the possibility of losing my vision in one eye but reassured me to “not lose sleep over it.” WHAT? I’ve been coming here for years and after my last visit I’m never coming back. Their machine is broken so I won’t be receiving my glasses for a month.

First, the assistant Michael that dealt with me was NOT very friendly or accommodating. He was actually quite rude. He performed the hand held eye pressure test on me, and I told him beforehand that I had trouble keeping my eyes open for this test because it made me nervous. So during the test, naturally, Im blinking rapidly and trying to keep my eyes open... and he is saying its not a big deal in what I considered an exasperated tone of voice. When I got high readings in both eyes, he sounded irritated and said, Im going to give you a minute to calm down... and I told him, Im not un-calm.... I just have trouble with this particular test.I am a very friendly person, so I was taken aback by his whole demeanor, not friendly, patient, or encouraging at all. Very unprofessional.Second, I do not have any type of insurance so I told them when I scheduled my appointment that I wanted to keep the exam to the minimum cost if possible (I was told $75 starting). The desk person (Bruce) told me the doctor was very good about keeping fees low if I were to tell her in advance that I dont have insurance. So I told her just that when I got in the room and that I wanted to keep the cost as low as possible. When it comes time to check out, I was very surprised to hear my bill was $125 instead of the $75 I had previously heard. I told Bruce that I mentioned to the doctor I did not have insurance and expected to be told if there would be any additional fees during the exam. My problem is the fact that i was not told during the exam that she would perform an extra test that would cost $50. I feel like it is a professional and courteous thing to INFORM someone when they will be paying an extra fee so that they can ACCEPT or DECLINE the addition since I am paying out of pocket.Overall, I was very dissatisfied with the whole visit, and I will not be returning.

I had a decent experience, one of the four ladies that was manning the front desk help me while the other three ladies looked like they were bored to be there working .However once I saw the gentleman that did the measurements the process was painfully easy .I would go there again because they had a decent enough selection of glasses and the customer service wasnt terrible but average or just above average .

Arrived there with my two children, my insurance information wasnt pulled up, they were trying to get me to pay a whole new copay then what my insurance offered, I always get transitions lens but they gone tell me my insurance didnt offer it, which was completely wrong. My visit lasted a miserable two hours. What should have only been a $30.00 visit came up to $210.00. Not to mention it took me two and a half weeks to get my glasses after getting a text message a week prior saying that they were ready and when I got there driving all the way from Portsmouth, they werent ready.... the worst experience ever and I will NEVER go back. Never!!!!

I work nearby this particular location and had browsed their selections on a couple of occasions, and was excited about ordering my glasses on yesterday. When I arrived there was only one other customer in the store and three employees. I went to the counter and was so disappointed at their reception. I asked several questions and was answered abruptly and treated as if I was an inconvenience. I sincerely tried to ignore the treatment because I really wanted to get my glasses ordered. But after about 5 minutes I asked myself do you really want to sit down one on one with them? And I decided that I really didnt. Maybe they were having a bad day, but I will never go there again.

3 weeks ago I ordered warranty replacement glasses and was told I would be called when they were ready later that week.Week 2 rolls by and I hadnt heard anything. I call and the receptionist says there was a problem with the labs order and it will take an additional week for the glasses to come in.Another week rolls by so I call to see where the glasses are and the receptionist says they were canceled due to payment issues. After asking why as they were warranty replacements she said all the computers had crashed and she wouldnt be able to look anything up. Then she tells me she will have to call me back when she has more information.After not getting a call back I asked for the manager and the manager said she had to put a new order in for the glasses and they will arrive in about a week. I then asked the manager about the last 2 people I spoke to, the lab issue, and the nonpayment issue, and she said she doesnt have any record of either of those things happening in her system and the quickest way we can fix it is to put in a new order.In the future I think I will be looking for a new Optometrist as this office doesnt seem to function at all.

Just like the review that Jeff Staples put up I was told my glasses were on back order the first time I called I was told someone would check to see why they were not in and call me back, no call, so I called again and thats when I was told the glasses were on back order, they were supposed to be ready about the 9th, it is now the 22nd and still no word, I cant quite understand because my daughters and my husbands glasses were done before the original scheduled pickup time

Rude staffNot helpful at all and when I got my no line bifocals they were places too high up and they were no help when untold them this. Its been 3 years since I went there and will not ever go back again

They had a 2 for 1 price they tried to charge me for 2 pair then 10 days later they only had 1 pair 1 month later my second set not in

Had an appointment for two months. Show up and they said we canceled that morning. Had a previous appointment and they had canceled it for son on his way there by calling our house. If you need to be seen just call and cancel someone’s appointment to free up the time slot.

Poor service at the front desk and when you call