They are very efficient and dont over book their patients. I used to wait almost an hour in the waiting area just to be seen and it was over 2-1/2 hours for my yearly checkup at another practice. I appreciate the respect of my time. Dr Keverline is the best.

It was very comfortable in here. The nurses seem to carter to you. Very friendly and make you feel right at home. I just wish I got my glasses back

I arrived early and was seen before my appointment time. All staff was friendly and professional. I highly recommend seeing Dr. Hallberg and staff at Southside Eye Care.

I was with VEC and there service was awful. I switched to Southside Eye Care and there service, staff, and doctors are excellent. If you are tired of waiting for service on the phone for 10 or 15 minutes, feeling like a number rather than a person, 2 hour office visits (mostly sitting in a waiting area), never getting a call back, and not getting the service you pay for give Southside a try. You will wonder why you waited so long.

The office staff is professional, extremely organized and pleasant, everything an office should be. The doctor was pleasant and took time to explain the issues that I was having. Would highly recommend.

Staff very friendly and professional. Doctor is great. Always a pleasant experience.

I have been a patient at Southside Eye Care for years. I find them very professional, keeping to their schedule, and so friendly. I recommend them all the time

The doctor seemed like he was in a rush...had a better connection with the med assistant. He told me I had cataracts in both eyes but no explanation of nothing. He didnt say whether or not surgery would be needed. De. Uber was his name. First time patient.

My experience with my appointment was great. All of the nurses and the doctor were very professional in the care of me. Scheduling of a new appointment was handled with ease.

I have been a patient of Doctor Keverline for the past 16 years. This is THE PLACE to go for exceptional service. The staff preps you prior to seeing the doctor and they do that with efficiency and care. Then the Doctor, Keverline in my case, enters and reviews all of the data and runs a few other tests. He is always open for your comments and questions. Prior to you making an appointment, usually by telephone, the front desk is more than helpful to assist you with your concerns, etc.

I was seen right at my appointment time. Dr Keverline and the entire staff provided excellent care. Any concerns I had were fully addressed, and I scheduled an annual exam visit for next year.

I recently moved to the Chesapeake area and needed an Opthamoligist. Dr Keverline at Southside Eye Care was recommended to me. The team there are very courteous and knowledgeable. I ended up needed cataract surgery and all went well. I would recommend Southside Eye Care for anyone eye care needs.

I loved going to the eye doctor, I used to take my mother there when she was living. I have been going to Southdide Eye Care for a long time. I have the same doctor my mother have and I loved the eye glasses place that is there as well. I love the lady that helps me with my glasses as well. It is well clean and pleasant. I recommend anyone that lives in the church land area to find the Southside Eye Care be it is a well place to receive what ever you need to take care of your eyes.

From the time that you walk in the door until you exit the building, you know that you have just experienced First Class treatment with love, yes that is what I said love. The love is the serious care that they have for your condition whatever it may be. They have the best staff hands down, that my wife and brother have ever seen. I have been treated by Dr, Hallberg, Dr.Chang and Dr. Keverline, they are consummate professionals in their fields. At one point my glaucoma was so bad that I was setting records for time spent in the office and the operating room. The way the ladies and gentleman on the staff treat you is a thing of beauty and I love everyone of them, the only reason that I will not call any names is because I do not want to leave anyone out.If you have eye problems do not hesitate to set an appointment with this group right here.

Very nice staff and very clean and you can see they are cleaning behind each patient. The technician and the doctor were great. Im happy to be a patient.

Prompt, efficient, and professional service. Keep it up!

This was my first visit to the practice. Everyone was extremely nice and professional. I would definitely recommend this practice to my friends and relatives.

Always a comforting visit with technicians and doctor very professional and caring

Great place. Very thorough, made me feel very comfortable. Would definitely recommend Southside Eye Care.

I go to Southside Eye Care because of their friendliness, professionalism and personal care of my health. Thank you!!

The entire staff are friendly and professional. Dr. Keveline is what I would considered to be at the top of his profession. Highly recommend Southside Eye Care ,

Very friendly staff, thorough exam and good selection of frames to choose from. I would highly recommend this practice to anyone.

Dr. Keverline and his staff are nothing but professional in all they do to ensure you receive the highest level of eye care. Thank you so much!

Great customer service and my favorite doctor to go see. Staff are knowledge and Dr. Keverline is the best!! If you need a eye Dr. or cataract surgery; he is the one to choose. Gentle, knowledgeable and experienced with all he does.

Great care, Dr Keverline always very kind, patient and answer questions and concerns. Very friendly staff! Would recommend highly!

I absolutely love Southside Eye Care. The staff is always pleasant and make you feel comfortable and at ease. The doctors are knowledgeable and will answer any questions you have. Dr. Keverline recently did my Cataract surgery. Im 61 years old and 20 20 in both eyes again. The surgery was a breeze. Way better than I expected. I strongly recommend this facility. I also go there for the treatment of Glaucoma with Dr. Wagner. This place is single handedly saving my sight. Also, if youre afraid because of COVID. Dont be, they take your temperature at the door and literally sanitize each seat when you get up. Send everyone you know to Southside Eye Care!

I saw Dr. Uber recently for my 6 month check-up. He and others at the practice were very thoughtful and congenial and did a very thorough exam. I was pleased. Southside Eye Care has served me and my wife well over the years. Ken Bryant

I called today to set a new patient appointment. The lady that answered the phone took my information. She asked who my vision insurance was through and I told her Med eye but she wanted my regular medical insurance info? I was confused? She tried to look up my eye insurance through my medical and then stated she couldn’t find my eye insurance??? I informed that my eye insurance is different from my medical. My eye insurance is through med eye. She asked me to hold. She took me off hold and hung up. First impressions are everything and this was not a good first impression

Great staff, awesome frame selection for kids!

Wonderful visit. Very thorough eye exam and super friendly staff!

The office and medical staff at Southside Eye Care are friendly, professional, and efficient. I was especially impressed with the measures in place to protect patients and staff from possible COVID transmission, eg controlled entry, temperature checks, properly spaced seating, and immediate disinfection of chairs and surfaces between patients.I first came to Southside seeking help for a chronic eye condition that was not improving under the care of a different ophthalmologist. I was fortunate to get an appointment with Dr. Michael Keverline, who [correctly] diagnosed my condition on the first visit. I have experienced improvement of my symptoms under Dr. Keverline’s care and would recommend him and Southside Eye Care to anyone seeking quality medical eye care.

Great staff!, They are friendly, courteous and will work to ensure you are completely satisfied. During the covid-19 restrictions they are well organized and ensure that all guidelines are met. I feel completely safe when I visit, including the optical dept. Dr Hallberg is my optician and he and his staff were very friendly and he does a thorough and complete eye examination. He takes the time to explain everything and answers any questions or concerns. He also makes recommendations that have really helped my eyes. I am completely comfortable and trust my vision and eye care with him and the other professionals at Southside.

I never dread going to Southside Eye because I know I will be taken care of expediently. One can be assured of a smooth order of careful care which is rendered in a timely, professional manner by friendly, helpful associates.

Totally professional and virus protective from the moment you reach the front door.

This may very well be the first time I have ever written a review for a place without ever going there. The receptionist who called me this morning was so obviously annoyed to have to talk to me that Im not even going to call back to cancel the appointment she set for me (4 weeks from now). I have never spoken to a receptionist with interpersonal skills this poor before. Bizarre experience.

Professional personnel and professional service.

They are friendly, efficient, hygienic and offer all eye services needed. In addition they move very quickly, rarely keep patients waiting and are eager to help whatever the need. And, Dr.Keverline is amazing. He listens to and answers questions, explains procedures and provides easily understandable answers. I would never go anywhere else.

Great place Great peoples

Everyone is so friendly, plus Dr. Keverline does great work.

Have been going to Southside Eye Care for a number of years.If you think you may have an eye problem this is place to go. Great doctors and wonderful staff. They will take care of your eye needs.

Southside Eye Care is always professional, friendly and pretty efficient. Handling covid-19 protocols for every ones safety.

Southside Eye Care takes care of our family. Dr. Halberg/staff are professional and very efficient.

Im usually the person that can ignore rude people but the lady who called me this morning about an examine, really got under my skin, and she knew it too. She had this evil villain laughed when I asked her what was her problem. Long story short, she said I had an eye examine scheduled Wednesday, when in fact I already had my examine and picked up my eye glasses about a month ago. Anywho, the 1 star rating is for the nasty lady confirming appointments, NOT, the eye doctors and other staff [5 star].

Visit was quick and to the point. Pleasurable experience

The first thing I noticed were the practices they had in place to protect against covid-19. Made me feel secure entering the office. The staff was pleasant and explained everything about my exam. Would highly recommend this office for any eye care you may need.

Great service and very knowledgeable

I have always had a positive experience when visiting Southside Eye Care. I really like the professional and caring advice by Dr. Hallberg and the staff.

Great and kindly service.

Unprofessional. Uninformed. Spent 1 year trying to get glasses right to no avail.

Dr. Hallberg is amazing! He takes the time to answer any questions and is very thorough! The whole staff are very friendly and they do not make you wait! Great experience, I highly recommend them!

WowVery nice

It was my first appointment at Southside. I had decided to find a new eye care provider and Dr. Keverline was highly recommended by a friend. The office is handling Covid restrictions as well as can be expected. The staff was pleasant and helpful and the PA who did the initial eye exams was knowledgeable and informative. Since I was considering a change in Doctors, I had some concerns and questions to discuss with Dr. Keverline and he took the time to address my concerns and answer my questions. I look forward to trusting Southside Eye Care to maintain my vision for many years to come.

Clean and efficient, no foolishness.

Great customer care, friendly and prompt with the appointment.

I am always satisfied with the service here. Doctor Keverdine is great as well all the assistants that works with him. I had a good experience with the clerk who helped me to pick out my new glasses.

Very personable people. Very attentive to details. They take their time with you and make sure that all questions are understood and that they understand your replies. When you leave, you know that you will be prepared for the world.

Really like the professional staff and doctors. Love that they are somewhat smaller than some other groups Ive visited in the past.

I have been a patient at Southside Eye Care for over 30 years and have received excellent care. They are very thorough and care about my overall health as it pertains to my eye health.

Outstanding service

My appt.was at 2:15. @2:15 I was walking to the back ..did not waste time was out at 2:45 no later than 3:00 5 stars 2 👍👍 protection was on point.Just awesome service today

I discovered the practice driving by one day and noticed the sign. Which I’m a state is great advertising for your business. I decided to go in and schedule an appointment to have my eyes checked I was able to get out appointment in a timely fashion. They were wonderful and made sure that I was welcomed as a new patient. Staff is very friendly appointment timeWas quick but enough time for the doctor to look and make sure that everything was OK with my eyes. They referred me out due to a problem and make sure that I had a follow up appointment with them as well as the other specialist before I left the office. I like the fact that they print out a sticker to remind you of your appointment it’s easier to keep up with the actual card. I will be returning as well as referring others that are looking for eyecare to your practice

Everyone was very nice and during COVID-19, they were very sanitary and checked people at the door for symptoms and cleaned seats and areas after patients were done. I definitely recommend this office!

Both Dr Hallburg and Dr Keverline are great. Ive been seeing them for many years and dont ever want to have to change providers. However, when I was there recently Dr Hallburg was about an hour late. When I asked one of the ladies at the desk how much longer, the only answer I got was your chart is in the back. I couldnt get an answer as to if it had been in the back for 5 minutes or 45 minutes. Amazingly, I was called back within 5 more minutes!!. From then on, all was smooth, Great docs, poor communication skills at the front desk.

Southside Eye Care has not only provided excellent care for myself,that same level of service has been extended to my Father and SISTER . The standard has been set for others to follow .Thanks

Had my glasses and contacts prescription checked and renewed. My check-up took about 45 minutes after I walked in the door which is excellent time with the detailed eye care I had. Great staff who are attentive and informative. Dr. Hallberg was awesome! 2 years ago he fitted me with the most comfortable pair of contacts. For the first time in my life I’m wearing contacts more often than my glasses.

I have come to Southside Eye Care for several years. The staff is always friendly and the girls in the vision center were very helpful and patient while I tried on multiple pairs of glasses. This time I had a new girl do my eye exam and she was fantastic. Lani was friendly warm and very considerate.

Amazing team and staff. I have been seen by Dr. Keverline for almost 2 years. He is an expert in his field. He made me feel extremely comfortable during my surgery. I will recommend him absolutely !!! The office is always ready to find a spot for you no matter how busy they are.

I waited 45 min from my scheduled time to be called in the back for exam. After going to the back everything was ok and got thru in a timely manner. Everyone that helped me was friendly and knowledgeable.

Dr. Keverline is a good doctor, however, time-management continues to be a problem. I arrived 10 minutes early for a routine eye exam, waited about an hour in the lobby and then another 30 minutes in the examining room before seeing the doctor for 5 minutes. And the lady next to me said she had spent three hours there. Most the staff is pleasant, but bring a book and dont expect to be on time.

Southside Eye Care: Caring professional individualized service. The staff are all so nice and Dr.Chaing is just the best. Wish I had known about Southside years ago. My past ophthalmologist (retired now) was nice but the practice was so large I felt like one of the herd. Cant praise Southside Eye Care enough.

New patient this year, really like this place. The wait was a little longer than I like but now days it seems to be the norm. The doctor was really nice which I liked.

Southside Eyecare has treated me exceptional for 15yrs now! I have never had a single issue or complaint! The assistants, Drs, and optical shop workers along with front desk staff have always been top notch! Its just important to be on time for your appointment, even when running late they allow a 30min grace period but expect to wait a little longer if you are late, otherwise its always going to go smooth and convenient. Best eye care in Hampton Roads!!

My family has been coming to Southside Eye Care for years. We have had appointments with all 3 doctors at this practice and each one has been professional, caring and took time to treat and answer all questions. The Optical Shoppe has the most attentive staff Ive experienced at any eyewear store.

Had a great experience. Eye sight is better now than before.

Second year coming here. Last year I waited quite some time but the staff was nice so it made up for the wait.This year, I was not properly greeted although no one was hardly in the lobby. I asked the receptionist Brittany a question and she snapped at me assuming I was unable to pay the $50 contact fitting fee when I was only asking if should I complete the form.I saw Tony prior to seeing the doctor. Last year, the young lady tried to sell me on lasik. So, I was curious this year. He had no product knowledge.Dr was pleasant but I’m not sure if this place is a fit for me.

The customer service experience was great. The staff and health Care providers was very friendly.

This last year Ive been dealing with floaters that get in the way of reading and clear vision in general. Southside Eye Care has a laser specifically intended for targeting and vaporizing those floaters without the risks of conventional surgical treatment. I was evaluated to see if I would be a candidate for the procedure (floaters far enough from my natural lens) and look forward to potentially realizing a clear view of the world again soon.The scheduler (Lisa) got me on the schedule for the first available appointment time. The tech (Beth) that gathered my history and physical information for the doctor was kind and professional. Dr. Keverline has a great sense of humor, was genuine, honest and CLEAR about what my expectations should be.Im hopeful that the procedure will clear my visual field. Ill be sure to update this note after the treatment.Southside also has a very cool Optical Shoppe just inside the building. They carry frames that are reasonably priced and hard to find anywhere else.

Best Staff and Doctors!!!!

I came here after my regular ophthalmologist (a specialist who doesnt prescribe glasses prescriptions) told me to get new glasses because my prescription has changed since last Fall when I got new glasses. Ann with Southside told me I was seeing 20/200 with my old glasses and would be seeing 20/60 and 20/80 with my new glasses. Dr Keverline cautioned me to wait to get new glasses but I have waited 3 months and my regular opthalmologist said my prescription has been stable for months and I could not function at 20/200 vision (that is legally blind) so I ordered new glasses knowing that I will be eligible for new glasses in January if my prescription changes again. When my new glasses came in today, I tried them on and told them that my vision is better with the right eye but not the left. Then, they told me that my new prescription was exactly the same in my left eye as my old glasses. What they told me before I ordered was that I am able to see 20/200 vision with my old glasses but 20/60 vision with the new glasses so I believed that it was obviously a different prescription plus my regular doctor told me my prescription had changed. I asked how can it be the same prescription and my vision would go from 20/200 to 20/60 and Ann told me she does not know. I told them that of course I cant see better with the new glasses if they have the same prescription as my old glasses and it would be crazy to think otherwise. I tried to schedule a vision check so that I can get the right prescription in my glasses and they cant see me for 3 weeks because the doctors are on vacation or full. It was 5pm so they couldnt see me today but I just want to be seen tomorrow to get the right prescription in my glasses so I can see. Im awake because Im so upset, I cant sleep. If they cared about the fact that I cant see and my prescription is wrong they would get me in tomorrow (for a quick refraction that takes less than 15 minutes) no matter how busy they are. Now, I dont have glasses and I cant see and its not my fault and I dont even know what to do. I cant go anywhere else because they have already billed my insurance and I paid over 100 dollars out of pocket.Follow up - this happened on a Monday and they were able to get me in for an RX check on my left eye on Friday instead of having to wait 3 weeks. I still believe that this was way too long to make me wait for something that was not my fault. My new prescription was a -5.50 (subjectively and objectively) instead of -4.50 so a new lens has been ordered for the left eye. I feel that I was treated very rudely by the staff here, specifically Ann, and will be going elsewhere for glasses in the future.Update - I picked up my glasses today and I found out that they are discharging me from the practice for this review. They said it is for wanting another doctors eye glass prescription. All I did was question why my regular doctor consistently got -5.75 or -6 over several months and they got -4.50. Their optometrist objectively(by looking in my eye with the right lens) got -5.50. All I want is the right eye glass prescription so that I can see. I have the right as a patient to question anything that may not be right. I strongly suggest never coming to this place.

Receptionist was engaged in a very lengthy personal conversation with someone she checked in. I stood so long the other patients where looking like they could not believe it either. When you are standing there for 15 min after arriving on time it is ridiculous.

The staff was friendly! Dr. Chiang is nice, however I feel like I was scammed out of $40 for refraction that I was never specifically asked about! Tony asked Do you want your prescription updated? Never stating that was what refraction is! I found out at Check out!!! If I knew that was refraction I would have said no thanks! I always thought the point of going to the eye dr was to get the current prescription to get new glasses every year! I feel so ripped off!!

Ann was very helpful in working with us and getting us in and seen, I was very disappointed that they did not offer me a sedative for the procedure nor inform me that it was an option and said I had to ask and I did not look nervous. What all the noise and pressure I am sure they would want a sedative and would give it to their family member without them asking. I suggest they offer it to all moving forward and I did express my concern to Ann and Dr. Keverline. Also disappointed that there was no shield or additional eye drops given on leaving the center after having the procedure done. Currently at 20/30 vision the day after the procedure and hoping for 20/20 as I progress.

Called to make an appointment to be seen over an eye concern. I was transfer to 3 different people and had to explain what was going on each time. The third person said they were going to talk to the doctor and she hung up on me.

Nice, courteous staff and service.

Excellent service

Kind-Quick-wonderful service that I have received there for many years.

They took me in as an emergency I had a severe eye infection . My doctor knew exactly what to do and cleared it up in less than one week. Many thanks to all the staff down at southside I care.

Courteous, friendly stays, comprehensive exam, updated clearly on condition.

Front desk staff can be more welcoming. But the Technichian that I saw is a beautiful blonde lady and she really was patient and made me comfortable.

Have been going to Southside Eye Care for several years and I am always satisfied. Skilled doctors and associates who are always friendly.

I tried 7 other eye drs, no lie, for a next day appointment. nowhere had appointments open until late march. due to an urgency for new glasses i was referred to Southside. Debe, Jennifer & Mr. Halzberg as well as everyone else was so pleasant, helpful, informative, personable & kind! My experience here was simple and quick. I am so happy i switched to southside as my permanent optometry!

My appointment was great. Staff is wonderful and very knowledgeable.

Dr.Kevelinehave wonderful patient care to me

Everyone is extremely helpful and the service very good. The staff and doctors are very professional. Gloria in particular was extremely helpful in scheduling my cataract surgery.

Nice Painless Eye Exam. Everyone friendly and polite. I did have to go in on an emergency due to scratching my eye once, they took me right in and hooked me right up.

Short wait, friendly staff, skilled and caring help - who could ask for more?

HORRIBLE CUSTOMER SERVICE ! Period. Save yourself the time and go to a eye center that is more concerned with taking care of their customers rather then sitting at the front desk doing nothing.They only have one docter available to fit people for contact lens and he is ALWAYS GONE AND ON VACATION. So they tell you they will out you on a waiting list for of a closer or cancellations appointments comes up and they never call you.The front desk staff are very impatient and rude towards answering questions. Especially the two women that sit at the front desk. More concerned with going to lunch more then anything.The office is over whelmed with customers and so the wait time for even if you have an appointment is ridiculous.The staff are stressed out and docters always on vacation.Only go here if your looking for a pair of name brand frames no one else has. Every other customer service expect is horrible.UPDATE:STILL HAVE HORRENDOUS CUSTOMER SERVICE. DO NOT WASTE YOUR TIME MONEY OR ENERGY ON THIS PLACE. I AM ACTIVE DUTY Military and came back from CA. UNFORTUNATELY, due to this place being one of few eye Docs in the area , I wanted to see if maybe after 3 years they actually got it together. UNFORTUNATELY , this place STILL have the same rude staff. 🤔It’s worth your drive to just go else where.If I could give no stars I would.

I have seen all three doctors at Southside Eye Care and I will never go anywhere else. My very first visit, Dr. Hallberg helped me with some contact lens issues I had been having. He listened to my complaints, answered all of my questions and ended up changing my lens. I could see again! After awhile, I didn’t want to bother with glasses or contacts anymore. I went to see Dr. Hallberg and he referred me to Dr. Keverline for LASIK surgery. Dr. Keverline was very professional and extremely thorough. Preparing for LASIK was simple and the procedure took no time at all. My results are flawless! Dr. Chiang saw me for an issue with dry eyes once and mentioned she did oculoplastics. So guess what... I got Botox!! I was very impressed with how experienced she was with the injections. She made me scrunch my face every way imaginable to find the problem areas and the results lasted longer than predicted. Great place no matter which doctor you see!

Waited 45 minutes past appointment start. Still not seen.

Dr. KEVERLINE AND STAFF ALWAYS. A1 SERVICE