These people are horrible. To all you single moms out there that don’t have childcare and are struggling to make everything work while in a custody battle don’t even try to test there. It was very important that I had the test done today and they didn’t even care. They definitely lost my business.

Wonderful! Ms. Eena (I know I butchered her name) was amazing! I am terrified of needles, and she made me feel at ease. She was so warm and welcoming. No one likes getting bloodwork done, but they were great.

Place is horrible!!! They tried arguing with me and my boyfriend about which test was needed and then little mrs.bri that works there went back and told her friends about me and my boyfriend being there which is major hippa violation

I was in town for work and found out about ARCpoint the day before I left. I was disappointed that I had not known about them earlier. Ena was the person I spoke with and told her I wanted to get the ultimate womens comprehensive so that I could see where all my levels were prior to a procedure I was having done. She asked if I would be a available on Saturday which is not a regular business day for them. She made arrangements to meet me at the office to get my lab work done. I am so grateful and was treated so kind. This was truly above and beyond service.

The staff was super friendly and made me feel very comfortable. Debbie was awesome and made sure everything I needed done was taken care of and all my questions and concerns were answered.(MORGAN AND I LOVE YOU DEBBIE)

April 13, 2017 was my second time dealing with this establishment. I had to have an independent drug screen for my job and I could only think of one place to go and it was at ARC. I remember how well my first experience was several years ago. I called and spoke with Josh. He was very friendly and informative. I was able to go to Arc as a walk in client. As I enter the door, I was greeted by Josh and other employees who were professional and courteous. Its hard to find good customer service in todays society but the ARC in Chattanooga on Shallowford Rd exceeds in it. Thank you Josh‼️

Very quick friendly service. I would tell others to use ARCpoint Labs

Very helpful and excellent customer service

I was one of three people in this place where my urine had been sniffed and sent back to the waiting room. Who sniffs urine? My first sample was to the line, and plenty enough to test. I say there fuming for atleast 2hrs trying to work up another urine sample. I finally gave another sample and they said it will be 24/48hrs before know my results. Hopefully my sample won’t end up being “too diluted” for use. This place is ridiculous, and wasted half of my day. DO NOT USE THIS PLACE! If i could give negative 5 stars I most definitely would. Not to mention all of us were white workers.

Everyone was very sweet, especially the ladies at the front desk! Extremely welcoming and made the process quick and easy!! ❤️

Quick in and out for a simple drug screen.

Went for pre(employment test. The lady said it wasnt the proper temperature.. Had to wait and hour to urinate again. Same results. My employer stated that theyve been having this issue a lot and are actively seeking a new test facility. Very unprofessional staff. Refused to give me a note stating where I was for work.

My fiance came in for a drug screening. The lady took his sample. She said it was the right temperature, and she then took the sample, sniffed it, and poured it down the drain. Then he was told that he had three hours to produce another sample. He was expected to stay for those three hours. Absolutely the worst place to do business with. Beware.

Complete joke! Had to give 2 samples for pre employment drug screen because my urine didnt smell right. If you have any medical training at all you would have asked if I had taken any medication, drank excessive amounts of water, etc. Instead I was placed back out in waiting room for 2 hours, talked down to by staff about how I shouldnt have a problem unless I couldnt pass etc, etc. Passed with flying colors. Maybe your staff is the problem not the patient.

Anyone goes anywhere Else hasnt ever been here for a drug test and physical.im 48 years old and i have never been more satisfied than the day i went into that office expecting the same smart allic people you alway run into for a pre employment drug test and physical.Dr O and your staff is excellent please stay that way you and staff make people feel comfortable & fast... If im saying this then You better believe these are AWSOME people and never make you feel uncomfortable and at ease....GO HERE WONT ANYWHERE ELSE EVER IF YOU DO THANKS ARCPOINT ON SHALLOFER ROAD CHATTANOOGA....THANKS AND GOD BLESS YOU ALL!! Ladies at front desk are awsome as well..

Not cooperative even though I went beyond to help

Make sure you call ahead for whatever service you need, so you dont have to sit in the waiting room for an hour. Came in for a pre-employment breathalyzer, and ended up late to my other job.

Very professional and friendly staff!!!

Nothing.I gave two samples and they said both were wrong temperature and I paid for this out of pocket to get no results and waste an hour and half of my time.