Regency is a very professional facility. The entire staff was very pleasant to work with and the level of acute rehabilitation was top notch. Social services, nursing staff, and the shift caregivers treated our relative with plenty of respect and wonderful attention. The facility handled 2 isolated Covid incidents as well as could be expected. We recommend that you give this facility a chance to help your loved one recover from any incident..

Our Aunt went in for Shoulder Rehabilitation and three days later she is Dead, Gone. I Dont recommend this place to Anyone for their Loved Ones. There is also Covid in there right now. Shame on you Beaumont for sending her there

I like this place a lot! The care here is pretty good. The Kitchen Manager is great! He personally came to my room and discussed my diet with me to make sure I received the correct diet. I wish I could stay here! I will definitely return here for physical rehabilitation if needed again in the future.

I spent approximately 2 months in rehab and I have got to say the PT and OT department are fantastic. Nursing care was pretty good except for one nurse who got reported basically by several patients not doing her job. I had an issue with one CNA who I spoke to Amy about, she is in charge of the entire facility. She is a very bubbly type personality, very friendly, beautiful smile, but when it comes down to business she takes care of it. So I’m saying if any resident happens to have an issue don’t be afraid to let her know. She needs to be able to take care of these problems and she will do it. As far as the nursing staff, I have to say they were pretty good. There are too many names to put here but I do have a favorite nurse and believe me there are no words in the dictionary that describe how I feel about her. Her name is Ty, not sure of the spelling,. She was wonderful and went above and beyond her job. along with that I have favorite CNA’s. Courtney, Jennifer, Rose, Kayla, Bridget, Sassy. There is one CNA who has many people fooled, but I have seen her try to throw her coworkers under the bus, and once tried that with me. She works the midnight shift and sometimes she is on afternoons. I don’t have to name her because everyone knows who I’m talking about. Trust me if you’re ever at this facility and if she is still working there, you will know exactly who it is. If anything is done to you, contact Amy and she will take care of it. All in all, I had a good experience there and I am sure you will do just as long as you report the people that are not doing their patient care the way they should. Don’t be afraid to contact Amy. Trust me she will take care of it. If you were thinking about a rehab facility to go to, Regency of Canton would be a good place.

I feel this place hasn’t show interest in helping patients and responding to family members in respond of patients health. Apparently they like to drug there patients to keep them quite sleeping at night, especially during Covid times. Even the social worker suppose to call you a week ago never does.

This is the worst place anyone could ever place a loved one. They are disrespectful, rude to patients and family members. The night shift is the worst. It doesnt matter what shift they take payients bed sode phones away, knowing these patients cant reach them. The nurses will give the patients their pain meds anytime they feel like it. So that means up to 2 hours if not longer. The director came out and actually called my mom a lier, about an aide being rough with her while giving her a shower and wheeling her down to her with just a towel and washcloth on her. My mom just became Paralyzed from the waste down. This place is horrible. Please do not place a loved one here.

Some of the nurses, occupational therapists, speech therapist and CNAs were fabulous! The physical therapists were great as well. I would love to return here for further rehab if needed.

I was at Regency of Canton for 2 weeks, I am a disabled RN and Paramedic with most of my career being in EMS or RN in ER’a. I did work for a year in a nursing home/rehab facility, so my comments come from 30 years as an RN!I had 5 nurses who treated me well, but I know one as Sandra and another as Shonda, because none of the others told me their name, introduced themselves only as my nurse! Everyone should always introduce themselves by name and title!!CENA’S, I had 3 who told me their name and title! I would like to mention thatSassy is amazing never sighed, rolled her eyes, or make me feel like I was a burden in her busy day! Always addressed my needs quickly, always pleasant even when you could tell she was busy. Not once did I wait for an hour and a half on the day shift after requesting 2 full glasses of ice, I can’t say this about other shifts!Bridgette was also very pleasant, up beat and hard working like Sassy! I felt I was well cared for by both, and comfortable enough with them to ask for help with cleaning and adding a protective cream to a very raw spot in an embarrassing area, I didn’t feel I could ask anyone else because I would have been made to feel that I was asking too much.Thank You Sassy and Bridgette!!PT and OT were great! Everyone very pleasant, but I definitely got more out of my time with David and Mark than I did with anyone else! Having been a RN/CM for a insurance company that handled Medicare advantage plans, I knew Medicare would cut my stay short based on progress in PT! So, David and Mark were willing to push me like I requested so I would get as much as I could out of PT and OT as I could before I was sent home! They worked with me, and pushed me as hard as they could, but safely and cautiously! They both challenged me and I always accept a challenge, they were very supportive of me as well! Also, after PT/OT I would need my ice cooler filled with ice and water, and assistance getting the wrap around my knee! Mark and David always took the time to get ice to fill the cooler and help me get it wrapped on leg, before leaving my room. Others who I had for OT, didn’t do that, they would say,” I will let them know you need help in here.”Besides the care staff, the receptionist was always pleasant, the building appeared clean, and The food tasted really good most of the time!Overall my stay there was really good!

This is a good place to stay for rehabilitation. The food is very good! I was very pleased with my stay here.

I was recovering from a broken leg at Regency Canton during March 2021. The staff treated me with care and concern. The food tasted great and my room was always clean and neat. Could not have asked for any better place to recuperate.

This place doesn’t deserve any stars, and if someone reading this is being told their loved one is going there for short term rehab from the hospital I would stop that immediately. I’m telling you now, this place is going to have to answer some serious questions about the care of a past resident. And the person asking the questions knows what they are doing.

Regency at Canton is a very clean, nice building. The staff is wonderful. I will definitely recommend this place for rehab to my friends!

This is the absolute worst place to take anyone. I would not recommend this place at all even as a last resort. I’m convinced that every single review that is halfway decent is a fake review.

Regency at Canton is a good place for physical therapy. The staff is good and the food / service are great as well.

My father was admitted for inpatient rehab due to a broke hip. He was there for about a month and was discharged due to his “progress”. When we got him home he could barely walk. He was complaining of a lot of pain while in the facility and we thought it was just because he broke his hip. Come to find out his hip broke again while in the facility. He fell 4 times within his first week at the facility and now has to get surgery again.

My mother went here after a fall. Everyone I talked to was rude. They wouldnt let me talk to anyone when I arrived and told me to come back in an hour. I called my mother and could hear them yelling at her over the phone. I wanted to pull her out and they got very angry and told me they would take back all her meds, even though she brought them from home. I called their bluff and eventually I got her back. She had feces on her jacket and said they were mistreating her. This place should be shut down.

I was at Regency for rehab the nurses and aides were very nice and attentive everyone was so pleasant the food was delicious I enjoyed my stay

Very poor service. These people just want money. They paid very little attn. We watch out window of our loved one and just hear them holler all day. We call several times everyday. Our loved one even got sores from staff not changing them. And everyday its the same excuse. So we moved our loved one to another location. So Regency had the nerve to call the state and reported us of elderly abuse. These people are insane. We are at a better facility and seein improvements. Please if u truly love ur love ones find a better place. Dnt torture them here. Its not fair. Read reviews befor u send ur love ones to a place. I feel sorry the way they treat people ther. Its sad.

My Mom became a permanent resident 1 1/2 years ago. Choosing her final residency was the hardest thing my sister and I had to. After looking at tons of facilities, Regency was by far the cleanest, and most friendly, make you feel like home atmosphere in the area. Amy, the administrator, promptly responded to any issues that did come up. She went over and above to make sure that Mom was comfortable and well taken care of. During the final week of my Moms life, the staff went out of their way to make our final time an easier transition. I would like to thank the staff for their attention and care.

From the nursing aides to the nurses even the housekeeping staff, our experience was very pleasant. The team at Regency at Canton went above and beyond to make my dads stay there an easy transition back to his assisted living. The team is very caring and did everything they could to get him back home quickly. We highly recommend sending your loved one there for rehab before going back home.

The incompetence is unbelievable. My brother is a diabetic and was housed there because of a bone infection. They consistently gave him meals loaded with carbs. Trays were delivered with coconut cream pie and chocolate cake. From the meal choices he would select appropriate options. There were days that none of the selections were on his tray. Instead meals of noodles and white rice were delivered. He was discharged home over two weeks ago. We are still waiting for a wheelchair delivery. He has fallen and hurt his shoulder. The person we dealt with is now on vacation!!!! The doctor has been unable to order the wheelchair, because the Regency order is still in effect.

My father passed away hours after being sent to the ER from Regency of Canton from the lack of care he received at this facility. Amy Swalwell the administrator ignored my emails multiple times and blocked my calls when our family was mourning the loss of our middle aged father. From my experience with Amy, she presents as an incompetent individual with extremely unprofessional mannerisms. This is the person that is supposed to hold employees accountable. Horrible management. They refused family visitations, the LPN said the door to my fathers room was shut in on him all day due to protocol. I can only imagine the pain and agony my father endured his final days yelling out for help. When medical records were requested, Amys response was: your dads dead, you no longer have right to the records, then later hung up in my face. No compassion, no condolences, no respect. All we wanted was answers as to what occurred prior to my fathers death. Until this day we have so many unanswered questions.This place does not deserve a fraction of a star. My dad is gone forever. PLEASE STAY AWAY AT ALL COSTS. I WOULD NEVER SEND A LOVED ONE TO THIS FACILITY. PLEASE LEARN FROM MY FAMILIES EXPERIENCE.

After a 1 week stay at Regency of Canton, my mother was sent to a hospital for care where we were notified that she apparently had been sitting in feces and urine to the point that her skin was ready to blister. The management did not return phone calls, I wouldnt take my dog to this place.

Let me start off by saying that this is not the worst facility like other reviewers believe it is. My mother has been to other much worse facilities than Regency of Canton. Now, is it the best? No. But it is certainly not the worst.Pros: Very nice, well kept facility. Doesnt have the hospital feel that most other facilities have. Like most other reviews have mentioned there is no smell. Most of the staff that Ive had interactions with have been pleasant and usually do arrive to patients in a timely manner. The staff doesnt talk down to the residents (in fact Ive heard that people have been removed from the premises for such behavior) and often seem more willing to work with them.Cons: There are times when the staff appears to be standing around talking rather than attending to patients. There are occasions where medicine is not delivered on time. The staff can be stretched thin and can take longer to accomplish things.

My great aunt was there, and I know you hear a lot about these nursing rehab places. This place was great nursing staff was always there we she needed them, social worker forgot her name but, she went above and beyond to make sure my aunt had all her medical equipment taking care of. Would reccomend.

Staff is most helpful, the stay here was great. Therapy was attentive and and aided in recovery. Very clean with prompt follow up with any concerns, would recommend and stay again.

This place does not even deserve one star. The director of the facility is a terrible person. If someone like her is running a facility and is in charge of the staff taking care of your loved one u can expect them to get the worst care possible. My father passed away because of their care takers and we did not receive a call or anything from anyone! And when we called to get answers Amy the director simply says I didn’t know I was suppose to call you back after we left her a message stating we’d like her to call us back. Days went by and no call we called to speak directly to her, she was cold, insensitive, no remorse, no sorrow ,did not express any sorrow nothing of any type but we wanted answers so we demanded we get some answers. She hung up in our face multiple times and at one point stopped answering our calls. This women is very cold. I really hope regency of canton reevaluates all of their staff.

My mother has been a resident at The Regency of Canton for one year now and they have provided her with excellent care. The place is beautiful and clean. Communication is a must in any facility, we are kept abreast of medical changes and they meet with you privately every quarter to discuss any concerns. When your loved can no longer stay at home it’s a difficult adjustment but Canton Regency has welcomed us like part of the family and are very accommodating. We visit often both family and friends this is also favorable when your loved one is in a facility. Kudos to the Nursing Assistant there are some awesome ones there!! Thank a ton Regency of Canton!!

As it has been stated the facility is very clean. My mother received excellent care from most of the nurses and aides. Some of the nurses just like to stand around and talk while the over worked aides do everything. I chose this facility because my mother had been here prior to her stroke in July and received excellent care, but what a difference a year can make. I was there Sunday and it was 7 oclock and several patients that had been in the dinning room since 5:30 had not received their little hard hamburger. I must say my mothers meals were severed in a timely manner, but I am there every day and that makes a difference.The administration team and the social workers are absolutely no help if you need them. They are about $$$ and not patient advocates. I am highly disappointed, a big beautiful building, but no care for the elderly. Now last year I was singing their praises also, but at that time my mother was not in the condition she is now and could do for herself.... If you need a nice clean building that has no odors go with this place, but if you need a social worker and administrators who will fight for you...RUN....Many lies were placed in my mothers folder about her condition which caused the insurance to believe there is no hope for her which is absolutely not true. My mothers treatment at Regency has made me want to be an advocate for the elderly, because there surely isnt any paid social workers fighting for them...

Staff was nice and attentive to my needs, clean nice room. Would like to see coffee available between meals.

After surgery to implant inter & outer ligaments in both my ankles, I needed a rehab center for 2+ months of recovery. Especially since I live in a tri-level home!I could not have been treated any better during my stay!!All of the staff, from physical therapy, nursing, doctors, food staff, maintenance, social work, office staff and even housekeeping have all been first class! (I hope I havent left anyone off the list because the interaction with ALL staff has been wonderful!)I would highly recommend this facility to anyone needing one night or permanent recovery facility.The staff was a HUGE part of my successful recovery. A smile and a positive attitude goes a long way to helping people recover. A big thank you to all the staff!A five out of five star operation! (ESPN would be nice)

This is the best rehabilitation place around our area and believe me Ive looked into alot. My father went in not walking and 4 weeks later walking like a champ. The staff and aids are very caring, they treated my father very good. My mother in law was also here for 6 weeks and never had such great care. The physical therapist do an excellent job working with everybody. I would recommend the Regency at Canton to everyone that is looking for a trustworthy place for you loved ones.

Family member, diabetic, recent bypass surgery, high cholesterol , is not being served the type of meals that he should. Dietician was contacted by his daughter. Fried fish, french fries and cookie doesnt sound like a proper meal for his conditions. Maybe it is not their goal to assist him to eventually go home. Not gettingenough fibre. Only getting PT once a day, 5 days a week.

My experience at Regency at Canton was a good one. I was there 75 days; went in on a stretcher and came out walking with the aid of a walker. The staff were always courteous and attentive to me. Therapy may have been challenging at my worst, but the staff were always helpful, encouraging, consistent, and determined to help me recover - which enabled me to walk out of there. The nursing staff and aids treated me VERY well. The living conditions were very clean. It was an all-around good experience. The entire staff was pleasant and helpful the entire time I was there.

Short handed and short tempered. Two aids per wing and they’re crabby because they’re overwhelmed and short handed. I would look around real hard before ever choosing this facility after our experience. Don’t mistake nice looks for a nice facility. A nice fireplace and lobby does not equal nice facility or even decent treatment.

My family member has been at Regency Canton for 3 weeks and they have received some of the best care I have ever seen. No matter what time of day or night that I visit the staff is always attentive and polite. It is such a relief to know that she is someplace where staff have been properly trained and up hold the standards of their company.

We had my dad there for rehab. He is diabetic and kept getting someone else’s meals. He would try to tell someone and they would say they only have hot dogs left for him to eat. Constantly bringing him meals with desserts, bread and rice. He would eat what he knew he could, but then be hungry bc he couldn’t eat half of the items on his tray.The day of his release, admin comes in 10 minutes before I arrive to ask when his ride will be there because they have another patient who needs his bed. Well, I get there and the nurse hasn’t even started his discharge paperwork. She was very pleasant and the only good thing at that place. She told us that woman couldn’t come in there and tell him that, that he had until midnight that night to vacate the room. It was 11AM.Then they release him and say a wheelchair will be delivered to his home. Well, we are now 10 days from his release and still no wheelchair. Apparently it’s an insurance authorization issue. Why wouldn’t you make sure someone who shouldn’t be bearing weight on their foot had proper means to live at home?? Wouldn’t you make sure that was done before you release someone? Now, I am stuck waiting for a call from someone to tell me what the next step is. Nothing is Regency’s fault. They always have someone else to point the blame to.If you care about your loved ones, I suggest looking into somewhere else.

My husband was at this facility for 100 days. From the Doctors, Nurses, Aides, Physical Therapists, Activity Directors, Dietary Servers and Administrative Staff, they did their best to help him progress toward his goals. Everyone went out of their way to make the stay a pleasant and positive experience.The only suggestions to offer is the need for additional staffing in the dining area. With as many as 20 people to serve at one sitting, at the most, there were only 2 people available. At times, the wait was more than 20-30 minutes. Because the servers also worked in the kitchen with food preparation, it was hard for them to manage both. It seemed the dinner time required more help.All in all, I would and have highly recommended Regency at Canton.

I was there for an extended time there occupational and physical therapy was awesome the nursing was also great. My problem was my Dr didnt follow me there because he was a trauma surgeon and didnt follow up. But the regincy of canton was great

My grandpa was in there after being in the hospital for 2 weeks. hes an amputee so is in a wheel chair and was very weak from being sick in the hospital. The nurse left him alone in his room ij the wheel chair and he fell over, hit his head and nose and was bleeding. They didnt even check him out just sent him to dialysis where they called 911 to come get him. Dont send a love one here, horrible place.

My mothers rehab experience was horrible. I was very disappointed with the medical care she received. I ended up having her discharged after 6 days and took her home. Regency was supposed to fax orders for home care and she has been home for 5 days and no orders have been received. Her primary doctor will fax the orders for home care.

My neighbor sat in her wheelchair with her call light on FOR 2 HOURS !! She of course messed herself while waiting for help to come to get her to the bathroom. They are terribly short staffed as well. A nurse told us 1 day that she had 17 patients and that it goes up to 26 sometimes. There is NO excuse for this awful level of care. It looks nice outside and inside but the care is just awful !!

My mom has been a resident here for 1 year now. My sister and I had to make the hardest decision to place our mother long term and we visited and researched many facilities. The appearance of this place is awesome.. our mother has CHF (congestive heart failure) elderly dementia and also stage 4 kidney failure. She has lost the ability to be able to use the restroom and needs to be diapered and can not walk unassisted she is 87 years old. Our complaints we have is the staff with the exception of a few. The care given by the Drs and PA’s they have on staff here is awful they DO NOT like if the family members are involved which we are daily. My mother has been complaining about a pain on her right side of her kidney for several weeks and she has mentioned it to her nurse who will remain nameless on numerous occasions and nothing was done until yesterday only because my mom called me upset and crying because she was in pain. I proceeded to call the nurse who has an attitude with me because of my interference and was able to get an X-ray ordered. I assumed the X-ray would have been on her kidney area and it was only on her chest to rule out Phenomena or bronchitis. When I asked the nurse how does that show us what is causing the pain on her right side I was told it doesn’t but her blood work from TWO weeks ago show nothing on her kidneys well my reply was that was two weeks ago could she please put a note in their book for the Dr or PA to call me. I received an upsetting phone call this morning from my mothers PA who was rude and unprofessional. She proceeded to tell me that she examined my mother and feels it’s a muscle strain and ordered a Lancane patch to help with pain. My question how do you get a muscle strain from sitting in a wheel chair? No response to that she goes right into wanting to take my mother off her anxiety medication that she has been on for over 25 years and we have tried this before and it is harmful to do this for my mother noted by Physcologist on staff there just a month ago but she wouldn’t listen to me when I said no and was insisting on it being done. She proceeded to tell me that I have to tell my mom that she needs to take matters into her own hands and call the nurse with any issues versus me and my mother does do that but she is Ignored by the nurse so that is why I am called. This nurse has taken it upon herself to say my mother is depressed to me, my sister, and to other staff members which is not true. I know when my mom is depressed and she is not. I REFUSE to have my mothers drugs changed or her to be drugged more because a nurse doesn’t want to do her job the way she should. I am my mothers voice I am my mothers power of attorney for medical. I was told today that I have to allow the facility to do what is best for my mom and not interfere this will NOT be happening. How do you trust a facility when your issues aren’t taken care of? When I was trying to talk with the PA regarding my mom she didn’t want to listen and was rude and hung up on me. Professional I think not! I fired the Dr and PA today and a new team of Drs and PA will be with her starting tomorrow. My sister and I will continue to fight for our mothers well being because we are the ones that know her. I have complained many times about this nurse to the administration and they tell you it will be taken care of but it is never done. If you are considering this facility and are like us who care and love your family member my advise to you is make your presence known and fight every day for your loved one because there are only a few caretakers here that truly care about your family member and not just their paycheck. It saddens me that instead of encouraging and appreciating the love and support of family they make you feel bad for doing so. All I want is for my mother to be able to live out the remainder of her days in peace and receive the care she deserves and as her daughters the staff needs to address us with respect because when all is said and done we are the ones paying them by having our loved one there.

My daughters, one of them are nurse at Saint Josephs, did their research for my rehab from a fall and brought me to the Regency in Canton. Thank God for their choice. My stay here has been wonderful. The staff here arei the most professional, enjoying, empathetic, loving, and inspiring individuals i have ever met. They could not care for me any more than they have. Each and every one of them will be in my heart and prayers always. Too bad they dont have more than 5 stars because they deserve A ten, from wonderful Amy to the smiling face of the girl who cleans my room. I will leave here next Tuesday. I will see them often because i plan on volunteering to help them help others. I love you all so much. Anybody who complains about their care here cant possibly be nothing but grumps. They probably have a bad outlook on life anyway. Take it fro me, these people who work here could be doing anything else for their livelihood, but they serve to inspire others for a change in the patients sake. Each morning they make my day. Want to make sure mom or dad need not only healthcare, give them a life saving experience. They make me smile just thinking about them I LOVE YOU ALL AT THE REGENCY!!!!!

Place nice looking inside and out. However nursing aides show no compassion and are rude.The food is awful.Nurses have been told by patient that they are not given medications at proper time. And took them days to get it right.P.T. are pushing and show no compassion for the patient that are in pain.How does a patient get hurt in P.T.?There are no words that I can honestly that are nice about REGENGEY REHAB. I will never refer anyone to go there to recover.Just say NO TO REGENCY REHAB.😡

Great place for your family members, very clean, staff very professional, and provide exceptional care. Everyone was focused on the patient’s well being

This place is the worst ever... dont ever take your family member there.. my mom got worst there! Aids are not very helpful... the doctors told me that I should bring my mom to a hospice care I emediately took her out of there and brought her to the hospital!! In less than 2 weeks shes walking and better!! This place sucks! She develop bedsore and fell.. just do your research before putting your family member in this facility!!

8/10/2016They just tried to drop my disabled grandmother off on her porch (at her house) by herself and she cant walk or stand. Couldnt fit the wheelchair in her bedroom so she can get in the hospital bed. If she would have gotten in the bed, she wouldnt be able to get out the bed let a lone leave the room. They were gonna leave her by herself with no help at all. Its illegal. Its neglect. Im a Therapist. And we have lawyers. They better get their ish loaded. Were coming packing papers.

My mother was recently here for nearly two weeks after being in the hopsital for an infection in her lower back that affected her mobility to the point where she needs a wheelchair most of the time, but despite the center knowing this, her nurses insisted on her moving around on her own. This was an annoyance at best and the cause of her having accidents that couldve been avoided at worst. While their attitudes were decent enough, they were often lazy as many others here have reported, sometimes going up to 2-3 hours without answering her call button which was crucial with how often she needed meds, the restroom, and the dressing on her wound changed; sometimes they didnt even want to empty her catheter bag and there was a period of two days where her dressing remained unchanged even though its meant to be changed twice a day. The techs were the rude ones with bad attitudes towards her whenever they interacted with her. In terms of the food, the staff was quick to stop giving her a menu to allow her to choose what she wanted which is also crucial seeing that my mother is a diabetic (even though no matter what, she could barely eat it because of how poor it was). My family made a few complaints about what was happening, but they didnt seem to want to listen, which leads me to what scares me the most: one day, my mother asked the head nurse how many patients she was taking care of, to which she not only answered 17, but said that she sometimes has 26-27 patients in her care a day. According to state law, one nurse should not see over 8 patients in a morning shift, 12 in an afternoon shift, and 15 in a night shift. This means that not only does this center engage in all the behavior Ive mention, but are also engaging in illegal practices that I fear may affect any other patients currently staying there. I would hate for this to happen to other patients and their families.EDITED AND UPDATED OCTOBER 9, 2020REALLY???? I GET A RESPONSE TO THIS REVIEW 3 YEARS LATER????THAT IS INEXCUSABLE TO SAY THE LEAST TO RESPOND TO THIS 3 YEARS LATER TODAY. MY MOTHER PASSED AWAY 2 YEARS AGO AND THIS JUST UPSET ME TO NO END!!!!!!!

Im really surprised by some of these reviews. I myself was a patient here after having hip surgery. I thought that the staff was caring and very helpful. I dont usually write reviews unless Im angry about something like most people but reading some of these made me very upset. There is a lot of hard working people here that deserve way more credit than this. When I went there at first I was scared and didnt know what to expect. They made me feel welcome and after a wonderful therapy and nursing team was done with me I left walking. I greatful for this place and would return if I ever needed to again.

I stayed at the canton location for just over 1 year. Short version they are they absolutely worst. If you care for your love one at all dont be fooled by the looks. The care is awful and the aides full of attitude except one Madeline.I could fill pages but heres lowlightsNurse put too large of a catheter in when I drank two large cups of juice and had not urinated I called her in concerned she said she was headed home nothing to worry about. The aides tried to remove but as the bedding filled with blood they had me taken to U of MWhere it was pulled out ooouuucch.My daughter came in after work and found me non responsive the staff showed no concern. She demanded vitals I was 78/55 going septic and they werent sure this couldnt wait until tomorrow. Family called911 rushed to U of M they placed a fluid line in my neck( called a central line) a week stay and returnedA second time the exact happened including that lovely central line. The attending doctors words were your being abused were not sending you backA word to the wise the state notifies all nursing homes the day before they intend on being there so they double up on staff get a good report then send the help home . Regency Waterford is no better. 2 1/2 years later my severe wounds closed I went from quadriplegic to showing improvementI dont care where you live go to village of east harbor in chesterfield yoloved ones are worth it

I will not recomended to my enemy, they don’t care about the patient but his money.My mother peed on herself several times even when I am with her they don’t come and help.Their PT and OT steel my mother designated time, they put 2.5 hours on the system but in reality they do 15 for PT and 15 min for OT.Their food never come right.Their mangment lies and not trusted.Some nurse attacked my mother.Some rooms smell bad.They have good speech therpist ( Whitny) who she does her job perfectly.I hope they will get better

Do not go here....My mother went in on a saturday Afternoon after being released from the hospital for hip replacement surgery.she had breakfast at the hospital. They put her in a stinkey room with staines on yhe floor. They didnt feed her saturday. Sunday. Or monday. She finally got out monday afternoon. I ran her up some McDonalds on monday they wouldnt give her any water either she asked the nurses and they were buisy

They may look great on paper (Medicare Ratings) but their hands on care is terrible. We had previously used Regency at Bluffs and LOVED it. Regency at Canton closer to home and we ASSUMED the care would be as good. Average call light response is 15 to 30 mins. Nurses and aides are sitting at nursing station but wont come if not their patient. Care Conference was a joke, they a lot only 20 mins, not enough time to discuss issues wed been having. Items of concern were not actually resolved (No bath in 10 days and assistive devices not provided) until 2 & 3 days post conference. The only good element we can say is that facility extremely clean.

Worst place do not place love ones here theres never any nurses around I had to look for a nurse because someone fell my friend laid for hours on a dirty floor I went to go find a nurses none was around this place is terrible I wish that I can remove my friend from this rat race of a facility I wouldnt recommend this place no one it the worst place in michigan needs to be reported to the state of michigan to be shut down they are the worst ran facility in mich cant wit until my friend is released from this dump wish I could rate zero

Rude one person staffed place all of the people have nasty attitudes stay away from this place do not place your loved ones here this place is horrible the food that they give out is horrible I had to move my relative to a different care facility that was much better than this dump the person that was in the in the room with my family member pushed the button for a nurse for hours on top of hours for cup of water I ended up going to the nurses station getting the water for them due to no one coming to the room it is horrible that a person would be treat this poorly left for hours without food or water

Two stars is for OVERALL facility. TEN stars for the therapists who worked with my family member. Outside of that, I haven’t much to say that’s positive. Although the facility appears neat, clean and very nice esthetically, the important things are lacking GREATLY.We came straight from the hospital post open heart bypass surgery. The plan was to stay a week or so to get the extra care needed. Be VERY cautious if choosing this facility.The food was something a cardiac patient should never eat. Pork, American cheese, white bread, pancakes, donuts, soda, cakes, cheesy hash browns etc... was served...post heart surgery I wouldn’t expect this “diet”. The nurses response- “we’re a little more liberal here”.Then the medications... two doses of a particular med on the list upon release from the hospital was MISSED because the facility didn’t “have that one”. I went to get it myself from home on night two and hand delivered it to the nurses. On night three- received a call that they “couldn’t find it” which means TWO MORE DOSES were missed that day. I was livid and prepared to drive there to show them where the previous nurse put the bottle. After 10 minutes on hold- they found it.The wound wasn’t cleaned but once per day when the surgeon recommended 2-3 times per day.The beds are very narrow and thinner like gym mat quality. The tv was small up on the wall and no one could explain how to use the cable properly.The therapists were the best part and I give them all the credit in keeping spirits up. (Although an elderly patient was sleeping during her exercises!)Now upon release... the total stay was 5 days and could take no more. They never sent home the medication that we provided to them from our personal home. After recently having issues refilling it they say today it is a “LOST” the medication.After speaking with the insurance company they said it would have to be paid out of pocket because of this and that facility is most likely keeping it to give to other patients. This is an OUTRAGE. They WILL be audited for these type of actions. It is a heart rhythm medication that costs over $400 to fill. I have no proof but there was also a small battery powered fan we came in with that disappeared sometime during the 5 day stay.Lastly, the front desk staff is rude and unprofessional. The time she tried to be nice was not genuine at all and I would give this facility one star if it weren’t for the therapist and semi cleanliness of the place. Looks can be deceivingHope this helps I know it’s difficult finding a place. God Bless and be well

This is the worst facility I have EVER been to. The only good thing I have to say is that it is clean and doesnt smell bad. My mom is here for rehab following a knee replacement. She spent five days here before they bothered to start any rehab. Need help? dont hit your call light because no one will come for hours if at all. They allowed my mother who is at an increased fall risk due to surgery to walk to the bathroom alone. Once there she couldnt get up and pulled the emergency cord. NO ONE CAME!! she had to use a walker to bang on the door to get someones attention to come help her, then the girl who came to help yelled at her for crying. They dont bring the pain medicine in a timey fashion so by the time they get it to you, you are in so much pain you can hardly stand it. Patients sit in urine soaked beds for hours. No body makes rounds on the rooms checking on patients. Today they gave my mom her diabetes medication, then forgot to bring her breakfast. The CNAs complain to the patient about their own issues and say they dont want to take help the patients due to said issues. One day my mom got herself out of the bathroom, and no one would come help her into bed, so her room mates mother had to help her. Then today after her first trip out of there she was in a lot of pain, and called for help and no one would come bring her any pain meds. She had to call me to call them and tell them to go help her. When I called the nurse and told her to get her crap together and take better care of my mom, she hung up on me. I am so very disappointed in this place. I wish I could bring her home to care for her, but she hasnt learned to do stairs yet. I plan on calling the BBB and the Michigan department of human services to report the horrible care. PLEASE if someone you care about needs to go to a facility, do not take them here. You will spend all your time worrying about if your loved one is one the floor somewhere. If I could have given no stars or negative stars I would have. They dont deserve even one.