My sister in law went to the loft just recently.I had contacted others, but they were unable to take her. From Lisa, Katie and Mary, we received kindness, helpful and information promptly. In fact, that horrible mcDonough hospital, called us at 10am on friday, stating we are releasing her today. She needs a nursing home or she can go home. Absolutely unbelievable, cold indifference ! I was in a panic, on the phone trying to find a place. I called the loft at 12:15. Katie the admission coordinator took care of everything and had her set up to go to the Loft by 4:30 that same day. They are putting smart tvs and updating to a 4 star level. The staff alone makes this a 5 STAR Facility.Mike and I are relieved. Karen is safe and well cared for.That is our top priority, as it should be for any loved one.

My sister has gone to the Loft. The staff there is so kind and helpful . They always keeps me informed of all her medical needs. I highly recommend this facility, because their ACTIONS show they truly care about their residents. More importantly she is content and feels safe. We thank you!!

This place is a joke. They treat their residents so bad. They treat their employees so bad. They are so short handed. They dont care about their employees. They wont allow a employee to have time off cause of a death in the family. Its like the employees sister and still really rude and wouldnt let her so she quite there and got a job already same day because the other place knows that she is a hard working employee already they been asking her to switch for awhile. I feel bad for any family that has to deal with their relatives being in the loft.

My husband was sent here for rehab on 5/17. They had old beds and furniture. Not prepared for pt. Called and asked why my husband has not had his pain med that was over 2 hours late. He had been at facility since 6:45 pm.He was due for med at 9 pm it was after 11:30 PM before they even inquired about them. I called and asked them why and they gave the same excuse that they gave at 9 PM. I was not happy and let them know. My daughter was leaving at the time I called and the staff was mocking me from my phone conversation I had just had with the nurse. My daughter confronted them and they shut up. They were very unprofessional. My husband broke his femur off at his hip joint and it is very very painful. I asked OSF hospital before we left if I could get his pain meds from our pharmacy because I had a feeling this would happen. No care for patient needs here at all.