I had a relative stay there for two weeks after hospitalization and they received excellent care. The nursing/staff was professional, compassionate and friendly. The PT/OT staff was excellent! The food was pretty good most of the time. We could not have had a better experience.

AWEFUL and disgusting. My father was suffering from brain cancer and was confused. ProMedica/Heartland had their transportation pick up my father after told MANY times to never transport my father anywhere. They dropped him off at Karmanos in Detroit, they left him there like a rat. He had no appointment out there either so why pick up and drop off? This was such a dangerous situation with my father and his confusion. I spoke to the admin and all he could say was, I have no words. This place is not only filthy, poor care and poor hygiene but also dangerous to our elders. This place deserves to be shut down!!!

HORRIBLE place, dont let its fancy decor fool you. Do not leave your vulnerable loved ones here.... rehab was fine, the CNAs were TERRIBLE people. If your loved one is able to get up on their own and move around, it might be okay, but do NOT leave your bedridden loved one here. If I could leave NO stars I would.

Overall, I would rate the nursing care close to a 5 based on my phone interactions with the staff. The person I care for was there 8 days, and overall seemed satisfied with the food and care.He had one fall there the day before he was discharged trying to go to bathroom during the night. So, he came home with many contusions . Assume that was written up by O.T. who reported it to me.The only reason I gave the facility a 4 instead of a 5 is because they need to have better phone service. Over 8 days, I called to speak with a nurse several times, and the phone disconnected the call, before I could even reach a person. This happened not once, but several times. The day of discharge, I couldnt even reach the floor; the phone rang at least 10 times w/o being answered. If its an employee issue, they need to hire someone who can responsibly answer the phones; Its its the phone service that is at issue, it still needs addressing.In speaking with another visitor, he told me its always this way here!Someone in authority needs to correct this problem.

Its hard to pick an overall star rating for our experience. Sharon from OT was great--5 stars for therapy. She tried to get us into the facility and trained us to use the transfer equipment. She would get grandma washed up and dressed when the aids didnt have time. The nurse aids seemed kind and caring although understaffed. The nurse manager, LaTisha, would return my calls and keep me informed of my grandmas clinical status whenever she could. She was responsive to my concerns when they were brought to her attention. All of sub-acute care in this area is suffering from understaffing post-covid. I dont believe that the company cant do more to attract and retain staff. This facility seems to be one of the best around. Unfortunately, the whole system is broken. The portion of my grandmas care that I found really lacking was the absence of coordinated discharge planning. There was never a care meeting with the Heartland team and family. When my grandma was in Heartland Sarasota we were invited by zoom to a care meeting. There were some isolated conversations with social work. A home health nurse was set up as was PT. We were given a recommendation for self pay home health, but we are out of correct ostomy supplies and dont know how to get more. We never got the hoyer lift that was requested by therapy weeks ago. We ordered a ramp upon discharge, not realizing that it takes 2 weeks to actually get one. It could have been done much better with a collaborative approach.

We took my brother to this facility with high hopes. He suffered a stroke and his kidneys shut down. He had lost the use of his right side, had troubles talking, couldnt walk (as a matter of fact, he couldnt roll over or sit up in bed) and needed dialysis 3 times a week.While he was there, he was taken to dialysis without fail and without ever involving us which was a great relief to us. The PT and OT and speech therapy that he got was nothing short of amazing. They worked him hard, made him believe in himself again and gave him the attitude adjustment that he needed to want to get better.He was able to walk out the front door upon his release. Hes not doing any marathons but considering how he was when he arrived, this was unbelievable. We cant thank everyone there enough for not only taking care of my brother but also for giving us back the man that wants to get stronger and better. Hes looking forward to traveling again and getting back to many of the things he could do before his stroke.I hope and pray that I will never need this kind of service but if I do, Ill be coming here.

I was at heartland for 22 days recovering from covid. I was treated very well during my rehab. All my needs were met and some workers went above and beyond to make my recovery possible. Special thanks to Mario, Lee and Lisa for their professional help and kindness. Ive never been in this type of setting so I didnt know what to expect but the great staff made me feel.comfortable while I recovered. Thank you all.

Thank you Heartland Hospice Team for partnering with us in taking care of our beautiful resident Ramona until the very end! You helped us keep our goal of No Covid cases in our facility while attending to the needs of our residents.The hospice nurses, the shower aid, and everyone at Heartland Hospice are simply angels. We could not have done it without their dedication, empathy, professionalism, and hard work. They pushed themselves hard through this pandemic to take care of those whos journey among us came to an end. It is a great partnership we will to continue between our facilities. I would recommend these folks to anyone who is currently searching for a hospice.

I have tremendous gratitude for the Heartland Canton team. They offered excellent care and guidance for my mom while she was there. The staff was helpful to me over the phone as I live out of town. Knowing my mom was in good hands made me happy. I recommend Heartland Canton!

My name is Van. I am a healthy 56 year old. However sometimes we have things go wrong. I had a hip replacement, and decided to go to a physical rehab facility. I chose Heartland Healthcare of Canton. It was a great decision! From the staff to the care team, it was exceptional! Very clean, very timely with care! My rehab team, was exceptional showing me ways to do my exercises to recover faster and without injury. And by the way, they have these new rehab suite s that are phenomenal. 5 stars across the board. Thank you Heartland!!❤❤

Heartland Health Care Canton is a top-notch facility across the board. Not only is it clean and inviting for the residents, but its staffed with people who care about those residents as if they were their own family. A true diamond in the rough and a great place to trust with the care of your loved one.

This is a highly recommended center. I had a very pleasant experience. Mom had to go there during the CORONA lock-down. The Staff was great calling me multiple times to see what can be done to make her stay pleasant. They set a weekly time so they can call me on Facetime so I can see her. They communicate with me almost every week. According to mom, the place is very clean and the food is good.

Heartland Health Care Center - Canton is a pleasure to work with. Their organization is full of hard working, wonderful staff, who are always looking at ways to get involved in the community. Canton Township - Club 55+ is very thankful to have such a valuable community partner. This past May we were in need for a mobility scooter for some of our participants to get around the center. Heartland stepped up to the plate and donate a beautiful brand new scooter for individuals with mobility issues, to use. Heartland also supports a number of our events/initiatives and are a wonderful source for resources for our participants. Such an amazing team to work with.

Our Mother was a patient at Heartland Canton for 30 days for rehabilitation. Mom received the best care during her stay here. The entire staff was top notch!Her PT and OT therapists were second to none!I live and work close to Heartland so I was able to pop in several times a day to observe and participate in treatments and activities with my Mom. What a blessing! It was so very comforting to know that our loved one was in such good hands. We were very pleased and grateful for our experience, and have highly recommended Heartland Canton to our Family and Friends.Thank You to the Canton Chamber of Commerce for recommending Heartland Canton to us! What a Gem!

Canton Heartland is a wonderful facility to work with. As a business development manager for a home healthcare company, I have worked with many people from different rehab facilities. Heartland is devoted to being a strong, patient-centered facility. David Liebrecht, the Business development specialist at Heartland is a great person to work with. He goes above and beyond in networking to provide Heartland with the best community resources available. Our collaboration helps provide the patient with the best outcome possible. I highly recommend Heartland and working with their team.

I would not go back to Heartland Canton and would not recommend to family or friends.There is a plethora of reasons for my review

Working with David Liebricht, Business Development Specialist, has revealed to me how special Heartland Health Care Canton is. Their new Rehab Recovery Suites are an excellent response to delivering excellent patient care while adhering strictly to eliminating any concerns about the Covid-19 virus. As part of the management team at a Canton senior living community, I am pleased to recommend the care and the team at Heartland Canton.

I am the dispatcher at LA Medical Transportation. I wanted to leave a review, because we are truly impressed on the level of service Heartland of Canton provides compared to other facilities. We provide transportation for many facilities in Wayne county, and only few can compare to Canton. Most of the people we provide transportation from Heartland of Canton would share positive stories on their treatment in Heartland of Canton. Not only that, we love working with their staff. They are professional and helpful.

Crystal Creek Assisted Living and Memory Care has a great working relationship with Heartland Canton. I can not recommend them enough! They go above and beyond to make sure communication between communities is top notch. David is very knowledgeable and takes the time to see that every question you may have is answered. I have always felt very welcome at Heartland, as everybody I have encountered has been professional and polite . Thank you for being such a great staple in the Canton community!

I have had a very nice stay here. I am a long term care resident currently and everyone has been very caring and nice. The staff here is very protective of us too with Covid-19 and make sure both residents and themselves have the proper protective supplies. They gave me a mask to wear in case I go out into the hall and they always wear theirs. There’s also always something to do with the different activities even if it’s in the room which is great since I like to stay busy. Overall, I have really liked my stay.

I am a service coordinator at a senior independent living facility near Heartland Canton. We work closely with Heartland to produce educational seminars for the residents at my building. Heartland has been nothing but a pleasure to work with and they are always dedicated to relaying information to our residents about a variety of subjects dedicated to seniors. They are always pleasant and smiling when coming in our building and our residents enjoy coming down for the seminars and activities.In addition, numerous residents from our building have chosen Heartland Canton for their preferred rehab center. I have even had personal family members stay at Heartland Canton, where they enjoyed their stay and would chose this facility again if they had to. I rate Heartland Canton 5 stars!

My stay at Heartland Canton was excellent, I came into the facility as a recovered covid patient that had been on a ventilator for around 145 days or so. Upon my admission I had a tracheostomy and feeding tube. The respiratory therapist Kim was awesome she was very tentative, caring, knowledgeable and patient with me. The nursing staff was awesome, Thomas, Liz, Mani, Matt and Edwin just to name a few that were my absolute favorites. The therapy staff Pia, Lisa, Annette did an amazing job, when I came in I had a previously broken ankle that happened 4 days prior to being put on a vent and it went unnoticed in the hospital.So to sum it all up, I went to HCR needing to learn to walk,talk,eat and breath correctly all on my own. Upon my d/c I WALKED out without oxygen, without a tracheostomy and no tube feed.If I could give them 20 stars I would, mainly because they made me feel safe and comfortable like they were my family in the midst of a pandemic when I couldn’t see my own family.

My mother stayed here during the last year of her life. She was went back and forth from hospitals to rehab facilities and she stayed in a number of different locations depending on availability. We were so impressed when she was admitted to Heartland Health Care Center - Canton. The staff was very friendly and professional and her private room seemed more like a luxury hotel! It gave us peace of mind to know she was getting great care during this difficulty time.

Needs improvement. I wouldnt send anyone there.

Not sure on the care itself but one of the social workers here Tea is NOT very helpful. Have a family member in the facility and she keeps pushing,asking us what our plans are. For this family member once he is discharged. For people who have no idea what to do or what our options are she is not very helpful with getting us any information we need to make a decision for him.

IRRITATED! Finally whitmere allows visits if conditions are met after over a year of no contact with loved ones, yet I still haven’t got to visit because there is someone that always has Covid. Like clockwork I get that automated computer phone call notifying me of a new COVID. Maybe staff should be restricted from leaving the facility so they would stop bringing in the virus! Or is this the way to make sure there is no accountability to the patients if outside can’t check their well being? I have many other concerns, but this is down right torture to the patients. They can’t even leave their room for activities or dining, except for the patient that walks the halls and enters rooms to disrupt other patients. Even a dog is let out of the cage occasionally!,

My grandpa was in here. He went in at 140lbs and left around 100lbs. He was able to walk with a walker when he went in, he’s now basically bed-ridden. If you love someone, please don’t send them here or if they’re already there, get them out immediately.

Re: Hip replacement recovery at Heartland Care Center - CantonI wasn’t sure I needed a rehab facility when I had my right hip replaced, but I wanted a successful recovery and it seemed like a good idea. Turns out I was right by starting my recovery at Heartland!In short, the physical therapist noticed I wasn’t using all my muscles during some exercises. Apparently, I stopped using some to compensate for the pain I was feeling prior to the surgery.Anyways, that problem might have gone unnoticed had I chose to recover on my own.- A private room- Personal attention from a caring physical therapist- A nice big facility to wander through- A friendly and understanding staff that was ready to helpI can’t say enough good things.One of the best decisions I made at the time. I recommend this facility to anyone!

Hello,My name is Tea, and even though I haven’t been with the company for too long, I truly feel I find myself in a facility where my coworkers are truly passionate and caring individuals. On a daily basis, I see people going above and beyond to meet and exceed the needs of our patients and their families, as well as the community. As a Social Worker, these type of work ethics are very important to me. I recently became the Director of Social Work for Heartland of Canton, after starting out as a Social Worker, and I am honored to work with an excellent team of caring individuals. My favorite part of the company is our open-door policy, which makes me feel happy to know that I always have someone I can go to when challenging situations arise, receive or offer support, or simply take a minute and unwind. I look forward to continue to grow with Heartland of Canton and highly recommend prospective employees and patients to join our beautiful and welcoming facility.

My Mother lives here and is so well cared for that I do not worry (not even during Covid-19). The staff is wonderful. The maintenance staff keeps the building spotless. I cannot say enough about the Business Manager; she is always so helpful. She also walks the floors and understands there are families here. My Mother is in good hands as are all the residents.

My mom was taken to Heartland for physical therapy & further care after a two week stay at the hospital. After her previous experience at another rehab facility, I was not looking forward to another rehab stay. Heartland has been amazing. She receives two in room physical therapy sessions every weekday, 24hr medical care, assistance with whatever she needs physically and mentally, good food, special treats, & she is comfortable. I receive multiple updates throughout the week on her progress & even what recreational activities they have to keep the patient’s spirits up. It really seems like the staff there really cares about each individual; going so far as to keep track of their patient’s likes & dislikes! It’s been an overall great experience & I would recommend Heartland to anyone who is in search of a rehabilitation facility.

My dad was here after covid started. Great staff and care. Everyone was so friendly and attentive and professional for the most part. But the food....my god I have no idea what they are thinking. Why feed such unhealthy stuff to old people trying to get healthy and strong? I honestly do not understand what the nutritionist and the kitchen staff are doing in that place. Even 2 staff members mentioned they wouldnt eat that stuff.

I had a family member at Heartland and it couldnt of been a nicer place to be. Clean and sanitary conditions. The staff was very nice and they addressed all concerns and needs for the family. I would refer anyone who needs short or long term care to Heartland of Canton.

Update:Immediately after this review I was contacted and and shown much empathy. I appreciate the time they took out to contact me and rectify the situation. A big thank you to the staff that assisted my father and myself even after his release. I still get calls checking on my Father which doesn’t go unnoticed. Thank you!During COVID 19 it was my expectation and hope that my loved one was treated with the utmost respect especially since we are unable to go in and see him, physically. On two occasions my father has had his things given to other residents/patients in the facility. The first time-okay-mistakes happen and nothing was missing. Most recently on 10/27-a nurse gave another resident my Fathers entire bag of things so they went out to replace it only to have one thing missing because the store didnt have it . They literally tell my father The other person (they gave his stuff to) liked it also. The Supervisor on duty -Sarah (The only Sarah in the building as she says so nastily) apologized in a pretty dry tone and said she would go out and get it herself only to find the ONE gas station she went to didnt have it. A nurse tells my father today that he will have it tomorrow (2 days after). So it takes someone less than an hour to give his stuff away and then he has to wait 2 days??? Sarah tells me with an attitude she wasnt driving to 3 or 4 different locations to look for it (although there are stores and gas stations very close next to each other). My family and I travel 30 mins to make sure our Dad gets what he wants and the nonchalant and nasty attitude I was given by Sarah was disturbing. She didnt even stop in to see my dad and offer an apology. Awful.

The Canton community is happy to have Heartland Healthcare in our community. And we are equally as happy to have heartland actively engaged with our Chamber of Commerce as they continue to give back to the community at large. On a personal note, I have had family and friends as patients in this facility and the care has always been top notch. Way to go Heartland!!!! You get 6 stars from me. :-)

I applaud HCR/Heartland for their consistent support in the community. As a board member in our local chamber, they are always engaged in local events as well as generous with their resources. They are pillars in the Canton Community.

5 STAR!Hi my name is Brittany, I’ve been with Heartland for two years. I heard about Heartland through my contacts at the University of Michigan.My roles at Heartland include being an intern when I first started to my current role as a full time social worker.I truly enjoy my job. Each day is challenging and fulfilling. My favorite part of working at Heartland is our culture of team work and collaboration.I would highly recommend a family to consider our skilled nursing and rehabilitation services as well as those seeking full time employment.

I am a fairly new employee at Heartland of Canton, yet I consider to have spent long enough to be able to perceive the positive work atmosphere and the sense of responsibility that our facility is committed to.The caring culture is being impressed by our leader, who is a true role model for employees from all departments.The Business Office Manager role gives me the opportunity to meet with many of our patients and their loved ones. Each time I receive a compliment for the care we provide, I feel that the work principles that our wonderful team follows are being rewarded.I am blessed to have the opportunity to work for a company that truly cares for patients and its employees at such an extent. I would have never thought that such a genteel working environment exists these days, when almost everything leads to profits.If you want to meet teamwork, professionalism, and support, do not hesitate to join our great family!If you need post acute nursing care, let our wonderful staff members help you get the care you deserve!

I have had the pleasure to work alongside staff from Heartland on numerous occasions an they are truly outstanding. I work for Canton Townships Senior Center-Club 55+ and Heartland has helped us in many ways such as:*Filling in for events when they have fallen through.*Donating a new scooter for us as our original one we had for years was no longer able to be serviced, and it is used and needed by several individuals.*Sponsoring events so we can provide our Seniors with activities.I have also attended some of the events that Heartland has provided and again nothing but the best. David Liebrecht has found the right career. He goes above and beyond always and truly cares and it shows. Its a pleasure to work alongside him to provide nothing but the best for our respective members.

I am a long term care resident and have been living here for almost 2 years now. There are a lot of nice people who work here and they always have fun activities to go to. I’ve made a lot of good friends since coming to heartland. My favorite groups are knitting and bingo but the activity girls always bring me puzzles and what not to work on in the room too so I can stay busy. If I wasn’t here, I’d be at home all by myself. I am very thankful I was able to come and live here.

Overall, my stay has been going well. I came here because a lot of my friends at the American Legion said this facility was great. When I first arrived I did not know what to expect but things have been great. I am very happy with my care and the administrator even helped me with a financial issue which wasn’t her job. I really appreciate everyone I have come in contact with

Each and everyone of the staff members here are amazing. God has given you all a special gift to take care of the poor, the elderly, and each of you are doing an amazing job. We are overcome with gratitude. May God bless you all! Thank you to the first floor staff from the desk secretary, to the nurses, doctors, activities, and nurses aids. You have all made this journey of ours much easier. My brother cried when he left you guys because he built so many great relationships.

This facility has done a great job of helping many of our clients through Rehab and a return to us. They have been great to work with, and we appreciate all that they do! Awesome team! --Ashford Court

Beautiful and well-kept facility with amazing staff! I am a home care representative and visit skilled nursing facilities/rehab centers daily. This facility, by far, is one of the nicest. All members of the staff are very attentive to the patients and the amenities are second to none. The rounding physicians are some of the top physicians in Wayne County. The therapy team is outstanding and always ensures patients are ready for a safe discharge home.This facility has been remodeled over the last few years and is always kept clean at all times. I love visiting Heartland Canton and working with the staff here. If you are deciding on a rehab facility for your loved one, choose Heartland Canton! You wont go wrong.

The team over there is great. The therapy team does an amazing job with all of their patients.

My stay here has been wonderful! There hasn’t been a person I’ve met that I haven’t absolutely loved. The staff here are just such beautiful souls. Out of 10 I would give this place at 11. I have also been working with the Recreation Director to allow me to come back to be a motivational speaker to the other patients to help them see that they are loved and they can get through this tough time. I couldn’t wait to share my experience online and I can’t wait to share my story in person to all the other patients in my position.

Heartland Health Care staff wears their heart on their sleeves. I have had many interaction with the staff members, over the years, from Heartland and it is always a pleasure having them around. I work the Canton Club 55+ and Heartland is always willing to help out at the senior center. Dave Liebrecht is always a breath of fresh air, when he pops in at the center and interacts with the seniors. Heartland was named correctly, the staff puts their heart into all they do

I really enjoy the therapy here. This is my 5th time coming to the Canton Heartland and when I knew I needed more therapy after the hospital I requested to come back here. I’ve never had a bad experience here and I LOVE the different activities. They offer everything you could want to help you have fun in this type of situation. As long as I need rehab, I’ll be coming here.

My experience at Heartland health careAdult rehabilitation center and senior living center was caring and welcoming. I felt like I was at home and the food wasgreat !! All the stuff were polite and friendly!! I really enjoyed this place!! Thank you Heartland health center you made my experience better for my family!!! Thank you again

I am a current patient here at Heartland and I have been here three times just this year. I keep coming back because this place is the best I’ve been to. Therapy really pushes me in a good way to get stronger and I cannot thank them in enough for that. I had one small problem with getting my meds from the pharmacy but that was on the pharmacy not on Heartland. I plan to keep coming back as long as I need more physical therapy. I’m really happy with my stay. And they are good at accommodating me, I asked for a private room on Beck and they had me moved the next day.

This is a beautiful facility with wonderful people. Every time I walk in the door I am greeted by Elaine at the front desk who is always smiling. The Social Services department are wonderful. They are all very knowledgeable, very helpful and very kind. There is a beautiful Therapy room with many experienced Therapists. I would highly recommend Heartland Canton.

My name is Matt, I’ve work for Heartland of Canton for 3 years now, and I’ve made great strides in my profession, and feel advanced and knowledgeable by working with this company. The care and compassion is excellent, and I see people working harder than ever on a daily basis. I will always be appreciative to this facility.

Heartland is one of the go to places in Canton for our Residents to go for their therapy! They take good care of them and keep in contact with our Nurse so we can prepare for their return at their home/community. David Liebrecht is amazing and comes to our community, Glen Abbey Assisted Living & Memory Care, and participates in activities with our residents and visits with the ones that have been in Heartlands care. We enjoy working with the team at Heartland Canton!

I have been employed by Heartland Canton for almost 5 years. I enjoy being able to meet all of our new patients and seeing the progress they make while they are here. I absolutely believe people choose our facility because our therapy team is the best. Our patients come in with goals to get back to their normal way of life, and we have the opportunity to help them achieve it. I have witnessed success time and time again. The amount of patients that use our services and choose us repeatedly speaks volumes. I am proud to be part of a team that respects, cares, and provides excellent care to all of our patients. We hope to see you for your rehabilitation needs!

Beautiful building, caring staff, quality care. I’m very happy with our treatment!

Good care! Pretty responsive nursing staff. Anything I need they get for me. Very happy with my stay here. Great therapy team, that was my main reason to come here.

This is my husbands second time at Heartland Health Care Center in Canton. I can not express enough of how happy I am with the help he has received from OT and PT. As well as the customer service we get from every single person who works for this establishment. From the greeting at the front desk to all the people in the back office who make sure that things are taken care of in the right manner. To the Nurse (Micheal) upstairs on the second floor who treat my husband with respect and takes the time to explain or even to just give an ear on how he is feeling. To the aides who make sure he is comfortable and give a small gesture of encouraging and positive words in the morning to help him start his day. I am thankful to each person who has been involved with care and day to day basis. My husband feels safe and cared for and I also have to say that the activities directors are amazing with the patients as well as my husband and to the ladies in Housekeeping and the Kitchen thank you for always keeping his room in order and food hot on the plate and making sure he is on the Red Napkin Program. I give Heartland 5 Stars because of the service and quality of care they have given my husband and I thank each one for the time they give to him and others each day.

I’ve worked for Heartland in Canton for over 16 years. I started out as part time floor nurse and have been working full time as a MDS nurse for over 14 years. I love my job and I love the people I work with. It’s not just a place of employment they are FAMILY! It’s a great place for rehab and you will leave knowing they did everything for you!

This is one of the best rehab facilities I have been to. The staff is so dedicated and caring, the facility is organized and clean.

A decent place to reside between hospital and home.

I am a current patient here and my stay has been great overall. I have no problems with anything right now. All the girls in therapy are great. I had one problem with a nurse aide but they took her off my room but I haven’t seen her sense. They took care of my problem the same day which I appreciate. I filed an appeal because I want to stay longer!

Heartland of Canton is a great company to work for. There are many great cooperative, flexible, and understanding managers at this facility. In the past two years that I have been employed here, we have had positive feedback from our state surveys. It’s a wonderful feeling to come to work and utilize my work experience where it’s appreciated and valued. When faced with challenges we as a team will problem solve together to ensure the best possible solutions. I am proud to be a part of Team Canton!!!

The nursing staff is very good here. Rhonda S is great, she always gives me whatever I need or ask for. All my therapists are very sweet too and I live bingo.

I absolutely love this place, that’s why I keep coming back! Travis, Dedra, Bri, Matt, and Kay are all amazing and I wouldn’t trade them for anything. The nurses and therapists here are all one-of-a-kind. The activities are also great and there’s always something going on to keep you busy.

The staff were very nice, and a personal commendation for Delilah, our Social Worker, who went well above & beyond to ensure my dads discharge & transition back to his Assisted Living facility was cared for. She cared for each & every detail as if it were her own family member. We truly appreciate her and the hard working staff there. Its not an easy job by any means, so kudos to Heartland Staff, especially those attending to my dad on the 2nd floor!

I have been working at Heartland for a little under one year. Walking in for an open interview was one of the best decisions I’ve made! I am lucky to work with so many compassionate and professional individuals and to be part of such a great team.

Hello Name is Pam and I have been with the company for more than thirteen years. I have worked in many departments from being a nursing assistant to now working in Medical records. I like working with my coworkers and and working with the patients to absolutely have the best possible stay.

I participated in an open house. I felt very welcomed by the staff and the host and leaned about unique initiatives such as weals to go:. I like the facility lay-out with easy access and visible instruction. I perceived a positive energy in all rooms we walked in. I noticed a massive number of hand written complements posted in a wall which gratifies who gives and who receives. Well done.

I worked here for a short 2 months. I really enjoyed the facility, but it just didnt work out for me. I tried as hard as I could to stick it out. I was suppose to be a full time employee but was called off at least 2 or 3 or the shifts out of my 8 day work period. I struggled finding help from most of the aides. There were a few that were very rude to me and made me extremely uncomfortable coming to work after one told me to stop asking her for help. As an AIDE you can not do this work alone. I felt like I couldnt give my 100% to my patients without the help of my colleagues. It was too much without help. I am thankful for the physical therapy team because without them I would have not made it as long as I did.

I have been employed by Heartland of Canton for the last 3 years. I am proud to be a part of a team who genuinely cares about the success of our patients. Every patient that enters our building is different. Our team wastes no time in personalizing a plan for each and every one, to ensure they reach their goals before they return back to the community. I have witnessed so many amazing success stories in the last few years including one of my own family members. It is truly incredible to witness our team at work and watch the patients hit their goals.

My parents and uncle dropped my 97 year old grandmother off here this afternoon before 3pm. They couldn’t get ahold of the correct number for her for 5 hours. No one at the desk would answer either. When they finally got ahold of her, she told them the center left her sitting in her wheelchair until 7pm with no assistance to use the restroom, and no food. When they finally fed her it was only a tuna fish sandwich. They then left her alone to get to bed herself.She is in the center because she needs assistance doing these things. Because she needs to be rehabilitated and assisted in getting her strength back. At this point we are all very concerned for her safety. If they can’t feed her and check on her, how are they doing with her meds? How will they know if she has an emergency? She is 97 years old with a variety of health issues, including hearing disabilities. She’s weak because of difficulties in doing things for herself like eating.These are issues they should be well aware of.

My sister had a major surgery and was in and out of the hospital for a month, she sustained a very large wound that needed packing twice a day, she became very weak, unable to sit up in bed. She went to Heartland rehab, the staff there was very caring and diligent with her treatment. PT and OT worked very hard to regain her strength. She is now walking with a walker and getting stronger every day. Her wounds are healing beautifully and she is ready for closure. Every time I would visit, the staff was very welcoming and supportive. Destiny, LPN and Tameka, Tech were always available to answer questions or to assist with any needs my sister might have had. Pat the case manager made time to discuss future placement plans, she was very attentive, and went above and beyond to meet my familys needs. All the staff there needs a huge pat on the back, they always greeted me with a smile. I never saw an employee that did not have a warm smile. To all the staff: nurses, assistants, housekeeping, food service, management and transportation thank you so much for your kindness and love. Your angels and I can tell how much you love your job. You guys are the best!!!!!! Keep up the awesome work.Thank you again.Susan

I would highly recommend Heartland of Canton. The staff is warm, friendly and it is obvious when you walk in that they care for their residents! Great community and great staff!

I am a long term resident here and I really like it here. I just started therapy again and feel like I’m getting stronger. I also like that my family can come to see me any time, night or day. Bingo is my favorite activity to go to.

Although this is an older nursing home it is clean and kept up.The nursing staff were awesome! They really helped my family! Many thanks to Katrina, the director of nursing and nurse Laura for their dedication to their patients. Thank you for your wonderful care of my Mother.

So1 gal from their staff called me & I was driving at the time, so I asked her if shed text her name and # to my phone.She said she would.But Ive never received anything.Theres been an issue with getting the staff to help her with her food tray, as her shoulders and arms fingers....are not working as they should.NO ONE EVER ANSWERS THE PHONE.GETTING VERY AGGRAVATED

I did a lot research, asked for referrals and visited several differentfacilities before deciding on Heartland Canton. My mother recently spent two weeks there after open heart surgery. The facility was clean, staff friendly and the food was very good. The most impressive part of her stay was her physical therapy. Her therapists were fantastic and she made great progress in her short stay there.

Heartland Canton has a really compassionate and attentive care team. From the minute you walk in the door, you are greeted by a very friendly receptionist and each face you encounter there is warm and smiling. I work at Waltonwood Cherry Hill and quite a few of our resident family members pay a visit to Heartland when they are in need of rehab. I also hear very positive reviews from their experience at Heartland Canton and know that they are well cared for there. I wouldnt hesitate to send a loved one there for care.

I’ve worked for Heartland- Canton for almost 2.5 years now and started off as an Intern. Liked it so much I became part of the team! I love that Heartland offers a wide variety of recreational groups for the residents to enjoy like bingo/games, arts and crafts, religious services, movies, and more. There’s something for every resident to do and enjoy when they aren’t in therapy. Overall, great place to work and it’s always great to see our residents happy and enjoying their time while staying at our facility.

I transferred to Heartland Canton from the ICU at St. Joseph Mercy Hospital-Ann Arbor after I almost died from a burst abdominal aortic aneurysm while driving home from work. I had gone through six surgeries in seven days, forty units of blood and had a 5% chance of survival. I wanted and needed a good rehab facility. When I got there, I couldnt even sit up in bed without help. I want to thank both Lee (physical therapist) and Nick (occupational therapist) for everything they did for me, as well as the rest of the staff. I did everything that they told me to do and eventually I walked out the front door and went home. It was a lot of hard work but they also made it fun. They are truly life savers! Thanks for everything guys.If you want to get back to a normal life from whatever you suffer from, you need to do everything these guys ask you to do.

My name is Krysten and I have worked for Heartland for over 9 years. I started as an Activities Assistant, became a Recreation Director, and currently I am the Assistant Administrator at our Canton facility. I feel so blessed to have had the opportunity to grow in my career with Heartland because they provide a helpful, caring, and responsive atmosphere for their patients as well as their staff. I enjoy going to work everyday because I know I work with an excellent team that I am proud to say I am a part of.

If you love your family members don’t bring them here at all. We have the worst experience in our life. My mom is here after her stage 4 cancer surgery and she really needs good care. But if you bring your family member here that means you don’t love them. Nothing is on time at all. They have some priority people here who gets the service on time. Most of there nurses are rude. Michigan State must lookup this place closely. Most of there reviews are from there employees and all of them said this place is like heaven tothem because they don’t work much as regular nurse work. Every shift pushing there work to other shift so none of the shift will give you the good service. Even I complaint to one of there head but they always try to protect there nurses. So it’s a waste of time to talk with anybody here. Keep your loved ones elsewhere don’t bring them here.

Ive only worked for three homes, I FEEL THIS ONE WAS THE BEST BUT COULD STILL USE IMPROVEMENT!!!!

Great place to go for therapy I always get great care from the nurses and the aids everyone is very friendly. Hartland is the only place I go if I need to go in for therapy or treatment. They get a 5 star from me.

My mom was in need of rehabilitation after her stay in the hospital. They recommended Heartland of Canton. After looking at the reviews I was a little concerned.I drove to Heartland and was shown the facility by Andrea. She set my mind at ease and I found the facility clean and well lit. Most rooms are doubles with older but very useable furnishings.My mom was at heartland for 14 days. The staff was extremely pleasant and professional. I would like to thank nurse laura, and nursing supervisor Katrina for all the help they gave our family and my mom. I would also like to thank the entire staff for taking such good care of my mother.I would not hesitate to recommend Heartland of Canton to anyone looking to do rehabilitation.

It was a godsend for me. I went there unable to walk due to a break in my back. From day one every way so kind. The love I felt has changed my whole outlook on life. I had never been nor wanted to be an invalid and Im not Thanks to the staff there.. I love those guys. Id recommend it to anyone who wants to be able to be all that they can be.

I have 6 pages of complaints against Heartland of Canton.For my wifes stay there, we informed them that she is allergic to lactose, rice, pork and turkey. Also that she has no teeth and can only eat soft foods. Guess what? They continued to feed her the items she is allergic to, served crispy hard foods that she cant eat, and it was cold! Coffee was cold, soft drinks and water HOT. They really have it backwards! I had to bring her food from home so that she didnt starve while there. They never replaced the food she couldnt eat, even when they said they would.Nurses changed the schedule of pain medication to suit their shift wishes, not the doctors orders or didnt deliver them due to shift change. The other shift thought that she was already taken care of. NOT!Nurses and aids take 30 to 45 minutes to answer call bell. I had to take my wife to the bathroom myself one day and no one ever showed up to answer the call. She couldnt wait anymore than an hour to go to the bathroom!They still owe us a replacement check for $200.00. My fault, I lost the check behind my file cabinet and didnt find it until it was expired. I called their business office. No problem, just send me the check and I will have it replaced for you. Three months later, nothing. No phone call, no letter, no check.I will update this when and if I get the check.Recommend? No. Dont send your loved one here. There seems to be only one or two nurses there that really care for their patients. Its just a job for everybody else, where they can get away with NOT doing their job. And if you really want a financial headache, then go ahead, use their services.Like another poster said, the positive posts here are probably fake because we never met anyone there that was happy with the service or care provided. Guess we should contact the state licensing agency.

Heartland Health Care Center - Canton is one of Canton Townships wonderful community partners. Tanya and the organization are very supportive of our programs for those age 55+ and are always offering to get involved in a number of different ways. All my interactions with the Heartland team have been amazing. Great job!

Great building and staff!! Very professional and friendly..

The PT and OT program was wonderful and the nursing staff is great! facility is very clean and the house keeping staff does a wonderful job keeping it that way. The maitinance team is great too, they fixed my wheelchair within 20 minutes of my request, which is impressive because they are so busy. Also, the recreation department is wonderful and they deserve a special shout out, the projects they have set up for us were great. All in all its a good place.

Ok 1st impression of this place is bad. Wife arrived from hospital for rehab, still need assist to stand, let alone walk to the bathroom. We been in her room for over 1 hour and not one staff has come by to let use know what is the process here. We rang the call light, they came by an said be back, NEVER came back. I went to the nursing station, they acted as if I was bothering them an kinda just brushed me off. Dirty smelling sheets on the floor when she arrived and still her almost 2 hours later. The feeling is like a nursing home.

It was a rocky first day but once we communicated with management things turned around and became very good. Renee the Administrator is excellent and handles problems very fast. My therapists are good. My nurse Bill is a great guy we have a lot of fun together. I have no complaints. Tara in Admissions is excellent, she took care of everything in a timely manner and always has a smile.

This place is terrible!! they do not care about their patients. DO NOT SEND YOUR LOVED ONE HERE! The “lpn nurses” are rude and don’t care about any of your concerns. Everyone is lazy and complains of u ask them to do anything. This place should be under investigation by the state all they do is charge the insurance and provide no to little care! I had a one of the cena’s tell me everyone is lazy here and no one does their job. I had some concerns about my loved one that I addressed to the “nurse” and she said he’s fine.... well the same day he got admitted into the hospital with a brewing infection. This place nearly killed him!

Ive had a postive experience with Heartland-Canton due in large part to the wonderful care and support Ive received from Irena, Tia, and Tamika. Ive been to numerous hospitals and Tia is the best hands down.

DO NOT COME HERE!!!!!!!!I am disgusted with this place and cannot believe how the staff neglected my grandmother . Now she is fighting for her life because this place didn’t do their jobs. I don’t understand how this place is still running ...all the reviews on here that are “positive” are all from co workers that work there and were probably told to write a review to make it seem as if this place is the right place to come to.WRONG.If you love your loved ones and want them to really get better and have great quality care, DO NOT even give this place a consideration .

My experience with Heartland of Canton was all positives. I wish people would recognize that no place is always going to be perfect and there will always be opportunities for improvement. This does not make a facility a bad place. I have never seen a facility where the administrative staff are so attentive to patients and families. The administrator, director of nursing and director of rehab are team players and definitely willing to lead by example. I want to express my gratitude for every discipline of care in the facility. From interactions with everyone from the front desk, admissions, CNA’s, nurses, nutrition/dietary, housekeeping/maintenance, therapy, billing office, case manager, and social workers; your hard work does not go unnoticed and the things you do are all helpful. Know that if you have a loved one go to this facility that they are in good hands.

My father was recently at Heartland Canton. It was my first time exploring rehab options but the Admissions team at Heartland walked me through every step. He was well taken care. I never worried about him in their hands. He walked out of the facility within 2 weeks. I would highly recommend this facility to any of my loved ones. Thank you Heartland Canton!

Expired Foods - Rude Workers - NegligentI have filed a report with your corporate office. Your customer service representative was extremely rude and said I could not report since I am not power of attorney. She hung up on me. I called back and was able to submit my complaints. I have also submitted a complaint to the state and another power of authority.

My husband was a patient at Heartland Canton recently and we had the best experience there. His therapists Sharon and Henry were great! You could tell they truly cared about his progress. The entire staff in general was very good. Everyone was kind and helpful. I was there every single day with him and the staff made sure I felt just as welcome and He did. He had a few different nurses who were all very good, our favorite was Athena. His CNA Theresa always went above and beyond to make sure he was taken care of. Heartland Canton is an excellent facility in all aspects; from the therapy down to the food, it was all great! I am very happy we made the choice to go there.

This is the worst place Ive ever had the displeasure of visiting. We put my grandma in here for a month following a surgery. She couldnt walk, so she couldnt go to the bathroom on her own, or anything else. When she would push the call light for somebody to come assist her to the bathroom nobody would show up for like an hour- not exaggerating at all. There was one day that they put pants on her that were too tight that she wanted changed because it was hurting the incision from the surgery.. nobody came. I had to change her myself. What are these people getting paid for? Another day another family member had to change her diaper! Absolutely ridiculous. The staff is seen on the phones, when they should be caring for their patients. Its clear that most people working here dont care about their job or their patients at all. Would not recommend at all.