Dr Maliheh Massih is very pleasant and professional. She took the time and went over my chart thoroughly. (900+pages) Her staff is very respective and was only in the lobby for a few minutes. The facility is top notch and clean.

What a horrible experience!!! The doctor I saw was Paul Cheng. He said, he sent in a pre-authorization for an MRI. He also said authorization could take up to 2 weeks. I waited roughly 2 weeks, with no word. I called blue shield and they said nothing was ever sent. How can he treat people this way? I’m in severe pain and taking care of a newborn, so I needed resolution quickly as possible.To top it off the front desk staff was not friendly.BTW, I had the exact same issue on the opposite side of my neck 3 years ago. I received an MRI and 2 epidurals for that issue.Update: I got a second opinion from a different company. I was able to get an MRI quickly. Come to find out, I have a herniated disk in my neck, causing a pinched nerve. I will be receiving an epidural in just a few days.

I was seen in November 2020 and the Dr requested a cervical spine MRI, which required a pre-authorization from my insurance. After a few weeks of waiting to hear back, I called to get an update and was told they hadn’t received the pre-auth yet. I called my insurance and was told nothing had even been submitted to them! I called the office numerous times, left messages, was told 3 different stories, and was assured I’d get a call back. One person even told me I didn’t even need a pre-auth; something that I confirmed with my insurance directly as being incorrect. Now 3.5 months has passed and I still haven’t heard anything or gotten any guidance. My neck pain is unbearable and my migraines are getting worse. The Dr seemed knowledgeable and helpful but I won’t be returning due to the extreme lack of professionalism and incompetence demonstrated by the admin staff.

I feel the same- the staff at this practice are miserable people. Completely uncompassionate. I tried for three days to get a hold of somebody. Left several messages on different peoples voicemails As well as an in person message at the Campbell office. Was told that I would receive a call back the same day, but over three business days later still didn’t hear back from anyone. Very rude!! Are they not aware that their Patients are in a great deal of pain? I wish there was somewhere else I could go to get this care. Avoid avoid avoid!! not a good place..

The front desk ladies are always helpful,with anything I may need, and the there service is awesome. Im always in and out with everything I need + the Doctors are the best

All the staff is helpful and cheerful. I see the doctors for fibromyalgia and lower back pain. The doctors are competent and responsive. I would highly recommend!

I’m not sure about the doctors at this practice but the staff at this practice are miserable people. Completely uncompassionate. I tried for three days to get a hold of somebody for a new patient appointment. Left several messages on different peoples voicemails As well as an in person message at the Campbell office. Was told that I would receive a call back the same day, but over three business days later still didn’t hear back from anyone. What is wrong with these people? Are they not aware that their Patients are in a great deal of pain? I wish there was somewhere else I could go to get this care. Avoid avoid avoid

Great place to get fixed

Horrible place, rude office manager. Changing providers.. to