I was a patient here for 16 years. A promise had been made and broken too many times. Finally, my vision was not getting the needed help with glasses. I felt bad for leaving but I can not be someplace that steals money from me.

The staff at Whatcom Optical is extremely friendly, and in the past Ive had great experiences with super quality frames and lenses - until this year.Three weeks ago I spent $550 up front for new frames and lenses - but the lenses didnt have any anti-reflective coating (very obvious if youve ever worn glasses). The Whatcom Optical staff didnt believe me until I showed them, but then they ordered new lenses with the coating and blamed the lens lab for the mixup. Ok, no problem.After a week I picked up the glasses with the new lenses, except the frames were now bent and the edges of one of the new lenses was literally chewed up by forcing it into the bent frames. They said they would replace the lenses and frames - all good.After another week they called me again to pick up my new glasses. Oops - same bent frames and same chewed up lenses. Ill give them one more chance. I refuse to pay $550 out of my own pocket for refurbished frames and lenses - especially when Whatcom Opticals staff refurbished them through incompetence.