I was reading the reviews on here and surprised at how most agree that the office staff are horrible. Dr. Bernhard is nice as well as the physical therapy place. But some of the staff are atrocious and I am baffled that they still have jobs. Every time we go in they are rude to me and my family to the point that they made my mother cry. We cant go anywhere else right now but I am so excited to leave this state and find a better doctors office, one with staff that doesnt belittle you.

A good operation, maybe not five star service but close enough. Giving 5 stars to balance out what I suspect to be reviews that have been put up after failed attempts to get drugs, as I know the medical operations in the area are prone to that kind of behavior. Very quick and easy in my experience.

Excellent, short wait time in waiting area. Office personnel are helpful, have been going there for several years now. Dr. Mercado spends time taking and caring about your medical concerns. This is not a short visit.

The doctors and nurses are helpful and knowledgeable. However, the staff in the front desk is not the best. Booking an appointment is extremely difficult when you are sent straight to voice mail during regular hours. You have to attempt calling numerous of times before someone finally picks up. On the phone and in person the staff is very impatient and unwelcoming. My mom who is Hispanic has attended this clinic simply because of Dr. Mercado but feels uncomfortable to attend alone because of the way the staff treats her.

I called to set up an appointment and the lady answering the phone was extremely rude. Rude, abrupt, and barking orders. I was nothing but pleasant on the phone with her.At the end of the call I even said thank you so much for your help, and she responds alrightIf I had a choice (limited selection due to insurance) I would go somewhere else, regardless how good the doctors are. The last thing I want to feel when I go see a doctor is the feeling I am not welcome or I am not cared for.Front desk needs lessons on customer service. Very disappointing.

The doctors and PAs are great and helpful, but working with the office staff is terrible. They are rude and unhelpful. I cant believe they are still employed. Many times the phones just ring for minutes before being answered or they go directly to voicemail during normal hours. Getting a referral takes weeks and getting a return call is days. I hate to switch medical groups because I like the medical staff, but Im done with the office staff.

I just tried calling on behalf of my grandmother and the receptionist was unprofessional, unhelpful, and over all inexperienced with people. If thats what i get from a phone call i can only imagine what goin in is like, these establishments are here to help us arent they? What a disappointing experience.Im seeing bad reviews for the receptionists more than anything and this is from months ago i dont understand why theyre still employed there.

My heart is broken. I trusted the staff with my well being for years. I saw Dr. Branshaw, Dr. Begov and Dr. Mercado for years. I’m 69 years old and rely on my son for care. While under the care of these doctors I had several life-threatening episodes where they oversaw things at Delnor and they helped save me. I held these doctors in high regard and looked at them as life savers.I just got a certified letter from Dr. Sergio Mercado saying that I was never allowed back to see him, my nephrologist Dr. Begov (who is outstanding) or anyone else. I have always been nice to every member of the staff and so has my son who has accompanied me on almost all of my visits there. For all intents and purposes, they fired me because they claim someone with a femal voice who was not me, called and demanded a pain killer, tramadol. Tramadol is a drug that has side effects that have put me in the hospital on more than one occasion including potentially deadly bowel blockages. I would never want to take it again because I know it will kill me.Right now I feel helpless and want to die. Im so ashamed at the way I’ve been treated like some sort of criminal. I have COPD and chronic pain and I know I don’t have much time left. My anxiety is so bad that it’s taken me an hour to type this out because my hands are shaking. I feel like a dog who has been left out in the cold to die for no reason and I’m scared. I thought my doctors truly cared about me and don’t understand why I’ve been dropped. I can’t stop crying and am afraid of what will happen if I don’t have them to rely on.This is my first review of anything in all of my years and I can’t believe it’s about my doctors who me and my son trusted with my life. They threw me away like I was trash and I feel lower than low. They won’t even talk to me and can’t prove who called in demanding that I have the tramadol drug. I’m unable to yell or scream since I have 25% oxygen capacity and from what i remember they told me the person who they complain about was aggressive on the phone. I was also admitted to the hospital that day.I’m not sure how much time I have left or if I even want to live through this humiliation. My heart is in pieces. I loved those doctors. They were saints, but apparently a dying 90 pound old lady on Medicare/Medicaid was just too much for them.