Waiying 4 hours so far. Patient is in a lot of pain, running a 104 fever and just sick. Male nurse is very rude.

Today is August 27th 2021 and I brought my mom here to the emergency department at Rush Copley in Aurora. She was having chest pain and we wanted a doctor to take a look at her. Got here around 12:50pm -is and it is 4:37pm right now as Im typing this review. The doctor still hasnt seen her. Almost 4hrs of waiting for someone having chest pain.

I never thought I would have to write a review for an emergency room...but here we are. My husband told me this hospital was way better than the one I normally go to so I said I’ll give it a shot and now I definitely regret it.I went there on the 11th because I felt absolutely horrible. The guy at the reception was okay. I right away gave him my ID and insurance which he ended up not taking so hopefully I don’t get a bill.Anyways I was there for seven hours waiting for results. The nurses were nice but they kept telling me the doctor was coming (never came, only saw him ONE time during my stay). They kept telling me the doctor would discuss my results with me...never did.The big kicker is that I had received a COVID test to rule that out. They told me they would call me with my results within 1-3 days. They never did. I had to call them back to get my results in order to go back to work. Thankfully negative but my results were posted the day after my visit so I could have gone back to work this whole time.OH I FORGOT TO MENTION. I gave them a urine sample and after they got what they needed they left it on the counter for HOURS. I’m like really so gross.

Took my husband here because of his covid symptoms getting worse! Been here since 6:46 pm and still waiting! Meanwhile other ER patients (obviously not covid) are getting in and out! Will never come here again!

Whoever was there at 8pm on December 12th that was the front desk lady was rude and seemed to give me the impression of not taking my medical worries serious. Same with the nurse who took my vitals. Waited more than 5 hours to get checked.Doctor and nurse when check in to room were nice and reassuring

I came in with back and chest pains feeling horrible. I had to wait 5 hours to get any type of medical treatment. Also between those 5 hours Adriana the front desk receptionist was very rude. She should not have such a sensitive position she makes people feel helpless in a emergency room how crazy is that!!

Brought my daughter to get stitches for her ankle she cut up pretty bad and it took them 5 hours! To finally start stiching her up I saw how multiple people came and left. We arrived about 6:15pm and left after 11:30pm daughter was hungry and sleepy, thanks for taking us serious enough to care.

Came here around 6pm on Sunday and we were all in all done and out around 7:30 PM. Im not giving our experience 5 stars because the lady who brought us back for weight and pre check I felt was rude and irritated. She had no compassion for our toddler who had a hole on his face and didnt particularly want to stand alone and get weighed. Also, I know we were at an emergency room but I feel like our toddler should have gotten fixed sooner being so young and everything. BUT the gentleman who cleaned him up and the doctor who glued his wound together were both great and definitely showed compassion. Thank you!

Everyone was so kind and professional. Very helpful and wait time was not bad. I especially loved how they were attentive and did their best to make you feel comfortable.

One of the best hospitals in Illinois! We have been coming here for years and the E.R staff, doctors, nurses and residents here are so nice and treat you like family. Dont listen to the negative reviews, sound pretty fabricated and far from the truth!

Waiting times are unbelievable,never visit, irony is when we feel its emergency we dont have time to read reviews, but as many mentioned wait times are horrible

I have Sickle Cell and Im new to the state. Having this disease is an ongoing thing so Ive been to my fair share of ERs and clinics. Like I just moved from New York. This has been the most amazing experience at a emergency room Ive ever had in my 23 years. Not only was I checked in and taken to triage is less than 10 minutes, I saw the doctor, given medication, and registered within the hour. NEVER have I been treated so nicely and fast. I am so grateful for my nurses, this is an experience I will never forget. Thank you so much.

Please do yourself a favor and go somewhere else. I was here two days ago with unexplained pain in my shoulder and back. They didnt want to believe me. I was told to take ibuprofen and ice it even though I told them I was ready doing that and it was having no effect. Saw a real doctor today and was informed that a heart condition or a blood clot in the lung could explain my pain. Fortunately after an EKG and CT scan Im alright but the people at Rush Copley should have run these tests. If I had either one of those things I could have died. Incompetence on full display. I will never return here no matter what.

Be prepared to wait 6+ hours in the waiting room and still have not been seen by a doctor. And an er receptionist who cannot answer any of your questions.

Be careful of this emergency room. I waited so long in the waiting room that I passed a kidney stone while I was waiting three hours for a room. By the time I got a room, they checked my pulse, gave me three prescriptions, and sent me on my way with a $2000 bill. No IV... no emergency services.

I had an accident and the ambulance arrived very fast. Stuff was great and caring. Dr. Davis stitched my finger very fast and I didnt feel any pain. Cant thank you enough.

The ER docs dont seem to take situations seriously, especially mental health. Once they find out someone has mental health issues they write everything else off. I was actually told that we shouldnt bother with stitches since my daughter has so many scars anyway. WTH?!

Waited for 4.5 hours. The waiting room is DISGUSTING. I wanted to lay down on the bench because I had been waiting so long. I asked the gentleman at the desk for a wipe because there was food all over it. He walked over and said “It’s just crumbs?!”

My son had a bad case of Pneumonia and strep throat for a week. Last night he rushed himself to the ER because he felt like he was choking. They told him to sit in the waiting area. As he was sitting he began to feel the choking was getting worse. He was very scared. He politely asked the admin at front desk how much longer because its getting worse. Police officer demanded him to sit down. My son was shocked with how he was treated. Dont go there. Find another hospital. Go to Naperville if you have to.

So pathetic, we went yesterday for my son of 6 years old due to abdominal pain. They made us wait for 2 and half hours doing nothing except height and weight measure. By kids slept by the time and we went home with out any medication. I believe they are under staff but they are making people wait for long hours, instead they can tell approx. wait time upfront so that we can make a choice whether to stay or go to a diff clinic.

My son is on the Autistic Spectrum and was born with Tethered Cord Syndrome. He has had 2 neurosurgeries to allow him to walk and be able to tell that he needs to void his bladder. He has to cath through a stoma created by his appendix from his belly button to his bladder. He is in extreme distress and is/ we were unable to Catheterize. I called the ER and was told to call his surgeon who is over an hour and a half hours away (U of Chicago). What a complete and utter failure to resolve and care about my 8 year old son’s condition/issues!! It is ridiculous that we do not have a better option here in Oswego. I would love for them to be a parent of a child with his condition and be told to call his surgeon from over a year ago while he is screaming out in pain. They should be ashamed to work for such a heartless and careless organization! I wish I could rate them as a negative value. DO NOT GO HERE! CHECK OUT THEIR OVERALL RATING, which now makes sense to me. AGAIN, TO ANY AND ALL PARENTS, DO NOT GO HERE!!!!!

I broke my arm in new year night my pain was so powerful and they dont care at all. They where drinking Champaign and laughing and they dont care that I was screaming in a room

Unless you are coming in in an ambulance. Avoid Copley at all cost. The wait times are unbelievably long. My husband refused an ambulance and had me drive him in. He was screaming in pain when we arrived and are have been waiting for hours to even be seen to a room. If we had known it would be this long, I would have called him an ambulance or taken him somewhere else.

Not only was I rushed out the door being told that what I thought had happened wasn’t plausible, (I had a dog bite and was thinking I had damage to the bones in my hand) my bill was charged separately from my rush Copley account, so I have been making payments to rush Copley and Still got sent to collections by aurora emergency physicians. Watch out !

Awful, awful, awful dr there. Extremely rude and uncaring.

Fast service real professionals overall a good place to go for help

Actually I was hoping for a zero star rating but unfortunately I couldn’t. This hospital is the worst of the worst in town and the rudest staff I’ve ever seen, they say “nurses are angels without wings” but the ones here are Demons with Horns.

1 star is only for the front desk.

People will literally die before getting checked in. Horrible ER I ever been to. Rude, slow, and careless workers.

In emergency room waiting for 5 hours??? Really? And you call this emergency wow. Never ever going back to this place ever.

Room had a used iv needle with blood on the table. They threw it out after I told them and didnt disinfect the table. The sheets and bed had crust on them not a stain. Looks like no one even bothered to clean the room. I got here in the AM as night and morning shift switched, this is disgusting.

One of the best around

Horrible service and they charge huge for nothing.