They said I could walk in without an appointment.. They DID NOT tell me they ONLY do an exam! I waited 3 hours for them just to LOOK at my teeth and give me one x-ray! Then told me I had to schedule an appointment for a cleaning..a whole 4 months out! ... And another SEPARATE appointment for a filling... Also 4 months away! I wasted my time and my money... They could have told me all this when I called!!!!

I called to make appointment with foot doctor and she the lady who answered the phones said hold on and I am currently still holding listening to that elevator music and it’s been 1:17:28 and counting. They just forgot about me. I did make a appointment while I was on hold with them at Piedmont Fayette and I am in real time still holding to see if they remember I was asked to hold. I pray this is not a 24 hour facility because I will probably be holding until then.I know that if their first contact is like this I don’t think I could trust them with my medical issues.

The establishment is just unprofessional. To the way yhe answer the phone and you ask for help and the scheduling appointment people can never schedule an appointment because they apparently can never get in the system. If you don’t like to work then don’t go. Pass the job to someone who is passionate about taking care of people.

The staff and doctors here are amazing and genuinely care about their patients. I been to 3 different departments in this building and had a great experience, especially for someone who doesn’t like going to get check ups/dentists. The only downfall is the incredible long wait time even if you have an appt.

This is a good place to receive care. The Doctors are here to provide care. There is still needed training for the Medical Techs and Clerical staff. If you have any issues there is a customer service number and your concern will be addressed.

Friendly and knowledgeable front desk staffWait times are a bit out of handYou cant always blame everything on COVID....I waited more than an hour before we saw a doctor.I arrived on time for my appointment, checked in, and didnt see someone until more than an hour

Sofia who works at the lab department who drew my blood was so sweet and very patient with me. I’m very pleased with the service I got.

Im really tired of their dental department. I had an appointment that tooks months for me to wait, I got there, and their excuse was the dentist was in an accident he couldnt see me that day, ok I understood that so I rescheduled the appointment that was a month away. When I made it to that appointment all I got was and x ray and was given medicine and told to come back within 10 days for the extraction. No here it again today I have an appointment and I get here Dr. Battle is not in, we tried to call you ( you a tried lie) so we have to reschedule again and this appointment is in November and theres no other dentist that can see you. So Im suppose to go from July to November with a bad tooth. Unprofessional at its finest. I will find another dentist at this point. I gave one star because I couldnt post this without rating them

They are horrible they reschedule my mom appt twice then when we get the appt it was wrong so we was waiting for 2 hrs.

I have been calling for over a month trying to get a dentist appointment NO ANSWER ! I finally got someone on the phone last month she took all my info and nobody has yet to reach out to me. I called again this morning and I’ve been on hold for 57 mins. Like this is the worst experience ever ! Is it walk ins only or something ? Why does nobody answer the phone ???

Excellent...All primary doctors are very active

This we the most unprofessional environment. The lady at the desk is talking super loud sharing patients personal busy. People in the waiting area was talking loud on the phone like nobody else is around. You have to wait way too long. They are turning walk ins away. Not a good place. Very very unprofessional.

I been a medical patient since I was a child but its the best clinic I know of. The clinics are there u just have to find out what time and days they serve patients on saturday.

Dr. Jackson and his assistant performed an extraction for me and I couldn’t believe how painless and quick it was! Like most people, I dread the dentist but the experience I’ve had with Southside Medical dental office have been great. The only reason I didn’t give 5 stars is because one I got a list of prescriptions with the antibiotic missing and that was the main one I needed and so I had to go back the next day to get it corrected so the pharmacy could fill it. But even that return visit was pleasant. I HIGHLY recommend Southside Medical.

This place is poorly managed I was the first in line at 7:30 the dentist opens at 8:00 staff for dental didn’t come untill 8:30 only to have me wait over 3 hours because I was a walk in not rite well after the 3 min visual I was sent to the pharmacy only to learn my medication was over priced by 5 ... 75$ I was so mad I left went to Walmart got my meds FOR 17$ THIS PLACE IS NOT RUN PROPERLY THEY NEED TO REEVALUATE THE POLICY THE MEDICATION PRICING and THE WALK IN POLICY

I have been trying to have an issue resolved with them for TWO YEARS now and keep getting tossed around their internal system constantly. I am having to resort to writing stuff like this on their social media accounts in the hope that someone will reach out. This place is the worst.

I can describe this place in one word : MALPRACTICE. Except Dr. Champion he is a good Dr.

Riverdale location and Forest Park are horrible. Last time I went to the Riverdale location PA Adams for to send my high blood pressure medicine to my pharmacy. I called the Riverdale and they said I need to speak with the Forest Park location to have Adams submit my high blood pressure medicine to my pharmacy. I left numerous messages. Filed a complaint against Adams. Nothing was done. I called the Riverdale location again and I was sent one script with no refills. I normally get 3 refills. Currently my pressure is 171/110. The Riverdale will not send me a script all the providers are on vacation. I guess a nurse cant do it. They forward my call to the Forest Park location so Adams can send some pills until my appointment on the 29th. I already know Adams is not going to do it because he didnt when he was suppose to. I went to them for years. Now they are playing with my life. In the meantime I am sharing my aunts Medicine. I guess my life dont matter. I reached out to malpractice firm to see if I have a case. In the meantime I finding another practice SMDH!!!!!!

Everyone is very nice in the Womens Center! Wait time in the exam room was a little longer than I expected but nothing out of the ordinary. Had a great experience overall!

Dr. Battle and her assistant are the best!!! Very professional! They removed my wisdom tooth in 10 minutes! I have always hated the dentist but they have definitely changed my mind! I’m no longer scared! Also Dr. Jackson is great too!! Overall this was a great experience!

The. Best. Eye. Doctor. That. I. Felt. Comfortable. With

This is the worst experience I have ever had with a doctors office. There was a roach crawling across the wall in my room. Then they had me wait for over a hour before I was seen by the primary physician, who didnt actually seem to care about my health concerns or questions. Then they sent me to the pharmacy and lab, which both had extremely long lines. I waited in each for an hour, only to receive rude, disrespectful, and unorganized employees. it took 3 of the pharmacist to get my information correct and every time I tried to correct them they kept telling me to just hold on and be quiet so they could figure it out. This is a very unprofessional clinic and I DO NOT recommend it to anyone!!!!

Have been on hold for over one hour just to schedule an appointment.Edit: After waiting 75 minutes on hold they just answered and hung up! lol this place is a joke. I’ll be taking my business elsewhere

Today my experience at Southside Medical was wonderful. I always have a great experience when I come to this location. Today was different I had the pleasure to meet Ms. Dena. She was very pleasant and very professional also helpful. She has a great Personality and she has a great spirit. She made my dentist experience comfortable. Normally I am nervous but it was great. She is the best. Also everyone at the front desk makes me feel welcome every time I come there. They feel like family Keep that same energy y’all are so amazing.

Went and got COVID 19 tested on July 1st!!!! Been waiting on results for 13days! Went to their location over 4 times trying to get the result! After waiting for over an hour they told me I was positive!!! I was so upset because no one ever reach out about my results! I been around numerous of people including my kids! This has put me in a different mindset about this place!!!! I would sent my worst enemy here!!!!! This place is setup for failure!!!!!!!

My Prep provider Dr. Alvarez and Russell the Prep coordinator are absolutely awesome. Always attentive to my concerns..

Russell Benedict and Dr. Africa Alvarez are truly medical professionals and make you feel right at home.

Dr. Terrie Battle is such a good and patience dentist. I just wish they had a stuff animal or squeeze ball and play smoothing music to help with the whole process of the noise and the experience of getting your tooth extracted. I had a bad experience as a child and Im still traumatized! Overall my visit was great.

The best dentist office I have every visit. Very professional and they made me feel very relaxed. I will tell my friends and family to come here! Thank you to the dentist Dr.Battle and her assistant Retta for taking good care of me.

I really hate going to the dentist but this clinic has made my experience enjoyable. Dr.Battle is very knowledgeable and has great energy. Dr.Battle and the Southside staff have been wonderful and I would highly recommend this dentist.

I never wanted to say anything but honestly, Im not returning. I was scheduled for leep procedure two times. And Im not doing a 1 hour drive the third time. When they had me waiting in the waiting room for 1 hour to 30 minutes those two occasions to just tell me they have to reschedule those two times because they didnt have the equipment. And I tried giving it a chance but honestly Im not anymore. I understand it probably because first time I made the appointment at 11am because that first time the medical assistant told me there was 5 patients before me so they ask me to make the second appointment and this time i made it for 8:30am and i returned and guess what the same excuse because they didnt have the equipment for the procedure. This supposedly to preven from cancerous cervix yet they didnt have the equipment. Since yall dont humans resources to fix this problem. I had to post on here.Nunca quise decir nada, pero honestamente, no regresaré. Estaba programado para el procedimiento de leep dos veces. Y no voy a conducir 1 hora la tercera vez. Cuando me tuvieron esperando en la sala de espera durante 1 hora a 30 minutos, esas dos ocasiones me dijeron que tenían que reprogramar esas dos veces porque no tenían el equipo. E intenté darle una oportunidad pero, sinceramente, ya no. Lo entiendo probablemente porque la primera vez hice la cita a las 11 a.m. porque esa primera vez el asistente médico me dijo que había 5 pacientes antes que yo, así que me pidieron que hacia la segunda cita y esta vez lo hice para las 8:30 a.m. y regresé. y adivinen cuál es la misma excusa porque no tenían el equipo para el procedimiento. Esto supuestamente es para prevenir el cáncer de cuello uterino, pero no tenían el equipo. Ya que ustedes no tienen recursos humanos para solucionar este problema. Tuve que publicar aquí.

Had a fill in yesterday with Dr. Jackson he did a wonderful job....he’s professional, swift, and informative.. didn’t take him no time.. he has always got me in and out.. his assistant is even informative, and friendly... book with Dr Jackson you won’t be disappointed ..Thanks once again Dr. Jackson

1/9/20Im very concerned.Medical exam.I dont know what to say about them. My first experience was very horrible.Front desk customer service poor.They not thorough with their information or relating the message as accurately.I gave them what they ask for Anna still got my name wrong and they had my information under somebody I took a blood test and all..I called a few times a main office they hung up on me after I waited 15 minutes to talk to them.I called three times after that I got no one..To me this is a reflection of the hospital.it got me questioning their whole operation as far as the doctors as well. Are they thoroughl do they even care.

It was a awesome experience. I got my wisdom tooth pulled and it was so successful. Dr. Williams did so well I didnt know he pulled it out.Thank you so much Dr. Williams.

I had a great visit with Dr. Williams at the dentist office! With the sliding scale payment I didn’t have to spend a lot of money. I don’t have dental insurance. I got there at 2 pm I was done by 3:15 and I had an extraction! Bonnie and the other hygienist who’s name I didn’t get were amazing! Definitely going back ❤️

The best dentist visit ever. I was so nervous, but Dr. Jackson & Rebecca were do good to me. They made me feel comfortable. I also really appreciate the sliding scale system. SMC is affordable & great care!!s

The main office would be nothing without their amazing and caring dental staff! I love and appreciate them all at Southside Medical’s main location. From the ladies at the front desk, to my dentist Dr. Jackson and his amazing assistant Rebecca. Thank you Thank you Thank you for your unending service you give to this community. God bless!Janeva S.

Dr Jackson did a quick and easy job on my extraction. Great work and funny guy.

Dr.Battle is so professional and compassionate that it made an extraction a great experience and I don’t know what I would have done without her assistant to comfort me through the whole process they are truly amazing and the best dentist I have ever had no problems at all with the extraction!!! Omg , I love everything about her Dr😃😃😃😃

Very unprofessional environment, I will be seeking OBGYN care elsewhere. Staff is not welcoming or professional. On multiple occasions I have called and someone will answer, and talk about another patient In the background (which I can hear) and is also a HIPPA violation, and have me on hold without letting me know I’m on hold. They don’t even put the phone on mute. The young women in the women’s center are not able to properly articulate ANYTHING. I scheduled and ultrasound appointment in which I was going to find out my child’s gender(which I was very exited for) only to be told the day before the visit that I had to reschedule because the tech was on vacation! I had just made the appointment the week before, nobody knew she was going on vacation!? There is no direct line to the women’s center to call so you will be bounced around until an operator is available. Overall

So in January I went to Dr. Jackson to have my tooth extracted. Dr. Jackson and his staff was so kind and caring. The Dental Assistant Erica was so supportive, as I laid there going through this process, which took all of like 2 minutes. I felt so relaxed and calm. Dr. Jackson and his team are great. I will be going back for all my dental care needs.

Would like to give Doctor battle and her assistant retta a special thanks for helping me delivery this wisdom tooth.. pull up !!they go get you right, best in city... They do great work

I had been up all night for two nights couldn’t eat couldn’t sleep because of my severe tooth pain.first off let me say the staff was polite and welcoming. I didn’t even have an appointment and the wait wasn’t even long Dr. Williams is the best. He made sure I was comfortable and the extraction process was quick and painless. On the real I don’t know what I would have done if I didn’t come here I went to two other dentists offices and they didn’t do a damn thing. Didn’t even give me anything for my pain...I recommend this place especially for tooth extractions...btw prices are affordable

I was given all sorts of misinformation...I had to uber out there and wasted money because I was told something totally different from when I made appt. I was told that one check would be enough since I got paid once a month...but I actually needed two checks, because I have no insurance and was paying discount rate, so I couldnt be seen. i was told the doctor I would see during my appt but they werent even there so my appt turned into a walk in and I had to wait 6 hours. I wasnt told that I had to have a corona virus test and proof before going so when I got there then I was told I couldnt be seen. Then I was told to go across the street to the clinic and get a test done ...when I did I was told it would be a week before results. Then when I went back across the street to the main building I overheard a reception say that it would expire in 14 days. I was like what the hell. I wasnt told that and I dont get paid till after 14 days and thats when I can come back with the second pay check...whats wrong with you people I told you when I get paid and you still sent me to get a test when yall know it would be expired by the time I got back for the actual appointment in two weeks...this place is a damn trip...I wish i could afford to go elsewhere. I paid 25 bucks to uber out here and 25 to get back home and had no service done worth a damn. Yep this all happened in one day.EDIT: Got a tooth filled in Feb 2021...paid 250 cash..its only may and the tooth already has a hole in it. I will not go back again. Income based medical pricing means income based results...good luck to all who continue to use this place.

I love this place. My siblings and I went to Southside Medical Center from infancy until we were adults. I still go there from time to time. Its amazing and very affordable. Everyone they know exactly what they are doing and the services are always done in a timely fashion. This medical clinic is very reasonable and the location is easy to get to whether your are driving, walking, cycling, or on Marta (I am only referring to the main location on Ridge Ave. because I dont go to the other ones)

Dr. Williams is the BEST dentist Ive encountered so far. When I say BEST I mean his patience and professionalism was unbelievable. Dr. Williams knew I was a bit nervous so he explained carefully before and during my procedure every little detail of what services he would being performing to insure I was totally comfortable. I was expecting the usual scary/painful dental visit. To my surprise, this was my first time ever experiencing absolutely no pain. I was totally impressed with my entire visit. To add, the staff at the front counter was patient and pleasant. I will definitely be returning for routine visits.

I didnt have an appointment and Im grateful that a doctor was able to see me. I was disappointed waiting for my prescription for twice as long as they said it would take, still waiting and in great pain. Tell people it will be over and hour, if it will be over and hour.

Today I went to Dr. battle for my teeth and she did an excellent job on them wonderful job I’m very very satisfied I wish I have been went to her and I just wanted to let somebody know The visit was great and a good experience She Pulled my teeth and I just know it was over with for me it was funky it was hurting very bad like I thought nobody could help me but she came Through for me thank you so much Dr.battle that was the best wisdom tooth extraction I have ever had!!!!!!!

I love going to this dentist office. I am so terrified of the dentist. Palms sweaty and everything. They are a very good dentist office . I had a back molar pulled today and it was so fast and easy and I feel great. Thank you staff and Dr. Jackson. He is great.

Dr. Williams in dental is great. I always have been scared of the dentist, but as soon as I walked in the front desk staff reassured me that I was in good hands. They were right he made me completely relaxed and was quick but thorough. I will definitely recommended them.

My 14 year old son got his tooth pulled at this location this morning.They did wonderful ,very professional.Thanks again...Dianna&Horatio,PS. Great customer service ......

My children and I have just moved to Georgia over a month ago ,my kids have been patients of the pediatric department since we have been here.The front staff is very nice however, They have lost their paperwork 5 or more times. they have sent my home with someone elses paperwork and have not given me any update on my kids shots records.I will be finding another provider.

Today was a nervous day for me. Had to get a tooth removed. I can honestly say Dr. Jackson and his assistant Ms. Rebecca changed that. They was nice and patient. Which helped me relax during the procedure. They made sure I was completely comfortable. Dr. Jackson has the coolest technique to remove a tooth.

People are all friendly and very accommodating. They treat everyone fairly and equally. I will soon be joining the Pediatrics department as a new physician and so far everyone has been very nice and accepting of me.

I was in tears this morning due to very bad toothache!! I called them and they told me i can come in. Less than 10 minutes of me Getting there they were calling me to the back. Within secs of me meeting Dr. Williams i felt comfortable!! He was very nice understanding and friendly!! And took care of me very fast!! I would highly recommend anyone to go to this dentist office. They are amazing. This will be my dentist. Thank you all so much. See you guys soon!!

Very Ghetto, you arrived on time for your appointment but they are in a staff meeting so your appointment gets pushed back. They are extra slow and rude medical assistants. Why make an appointment if the facility wont even follow it.

I have only been a Southside Medical Center patient for a few months, but the last visit I went in to have my pressure checked at 5:00pm. It was extremely high, the doctor who was about to leave not only came in and rechecked it but made me stay in the room until it went down. He prescribed me a new medicine and asked me to come back in one week to have it rechecked. I felt comfortable and I felt like he and his staff cared! Thank you Dr. Kotei and staff for saving my life! I love Southside!

Dr.Jackson (Dentist) is the best! His staff is awesome!!!Went in to get a tooth extracted and when I say quick and painless..QUICK AND PAINLESS. Dr.Jackson reassured me I would be fine and talked me through everything. His assistant was very pleasant and held my hand when I tensed up a little. I truly hate pain but this was by far the best experience.

Amazing job Dr. Battle and her team ( Rita and Ebony )did with the extraction of my tooth big salute to you all.

Every time I come to get work done by Dr. Jackson... Its amazing. His assistant Ebony is awesome. I had my teeth cleaned by Dena and she was awesome as well. I even had oral surgery as an emergency and they didnt make me wait. I will always come here. Thanks a million.

I had eyewear needs and the Optometry Department with Dr. Ortiz took care of me expeditiously. I was made to feel by The staff that they cared about my needs. The waiting room area was comfortable and my glasses were perfect. I shall return!

GREAT AND outstanding experience. The receptionist Kai has the most comforting smile and puts me at ease . My Hygienist Dena is so gentle and informative. I LOVE coming to the Dentist now that these 2 have made it wonderful

We recently started taking our newborn daughter and five year old son here and we absolutely love our experience every time we come. From the front office staff to the medial assistant Tanila to Dr. Lu. Everyone is very nice and knowledgeable and are patient with us if we have any questions or concerns.

Conawala WAS THE BEST! Her customer service was on point and she was very sweet and understanding. Even when I was crying she calmed me down sooo smooth I was very surprised. Dr.Williams did a great job pulling my teeth. He was quick, no pain and y’all me through it I was so happy I came her I really wanna thank his assistant for her great spirit.

Dr Jackson and Rebecca were very amazing I went in to get a tooth pulled and when I tell you I didnt feel anything nor did I know my tooth was already out. It happened so fast and painless I couldnt believe it...You both are great. Ill will definitely be back and if any of you need any dental work I recommend you go here.

Dr. Jackson (Dentist) was QUICK, PROFESSIONAL AND MADE ME FEEL EXTREMELY COMFORTABLE!!!Appointment was at 8:30am and I was out by 9!Ebony was the best assistant! She made the process a SUCCESS from beginning to end!

I had my tooth extracted with the dentist Dr Battle! She did a great job! Big thanks to her asstiant Retta for holding my hand through the process! Thank you ladies!!

I Love Southside Medical Facilities! Every one Ive visited has been Totally Awesome!!! Staff and Services!! Dr. Jackson will have you laughing even with A toothache!! 😁 I Highly Recommend Southside Medical! Keep up the Great Work!!!!💕💕💕

I was having a horrible day. I was at the emergency room, Atlanta Medical a week before for a supposedly positive TB test. I was told to schedule an appointment. I scheduled an appointment and I went to the office on Ridge. They told me that i was at the one on Cleveland Avenue. Went to Cleveland Avenue they didnt know anything about my appointment and really didnt care. They sent me to two different buildings, so all together that was a total of four buildings I went to and nobody knew anything about my appointment that was scheduled. I finally make it to 1100 Cleveland Avenue which that is NOT where my appointment was and MAXINE was the best help ever, not only did she take her time with me, but she gave me a waiver, so I didnt have to pay for the pop up visit. She also wrote me up a referral for a chest xray which was highly recommended for my situation. Pretty much everything turned out great!!!! Thank you, thank you, thank you Maxine. Maxine is the best at 1100 Cleveland Avenue East Point Georgia 30344.

My love my Experience at Southside medical Ms.Rebecca and Dr. Jackson is everything I was scared too get my tooth pulled but the helped me Thur it! Also put on some music so I want even thing about it I love this Facility so much I would recommend any and everyone too go there!

Rebecca, Ebony , Dr. Jackson are the BEST!!! They are always so nice and willing to help. They work so well as a Team. I will recommend them to anybody.

Dr. KoteiIs a great and caring physician. He has a very calming and compassionate demeanor. He has controlled several of my patients medical conditions so that they can receive proper dental care.

May the peace of God be with you. I had a wonderful experience at the Southside Clinic with Dr. Nicole. I never really had a Doctor that show soooo much care and kindness like her. Truly Thank God for her, on not giving up on me. I thank God for the Southside Clinic; you have in your hands a Precious Treasure like Dr. Nicole.Thank God for her that I can see and no longer in any pain.I know God will say to Dr. Nicole;“WELL DONE! GOOD AND FAITHFUL SERVANT. FAITHFUL IN LITTLE,THEREFORE ILL MAKE YOU RULER OVER PLENTY.”I pray Everyone FROM the Southside Clinic Have a Wonderful ChristMas and a Bless New Years.Pastor Eleyda GriffithBe blessed.

Mr. Jackson and Ms.Mary were absolutely amazing! Dr. Jackson was very caring and understanding about my situation. He is the best dentist in the USA. Ms.Mary also made sure I was ok and comfortable, while I was waiting for my extraction. I also had a couple of questions, and she answered all of them with a smile. Dr.Jackson you have the best staff I ever witnessed. You are seen very quickly here, and any concerns you have they will definitely make sure to provide you with all the information you need. If you are looking for an amazing dentist like Dr.Jackson or an amazing dentist staff like Ms.Mary, I would definitely say come here! Thank you guys for everything. I wish I could give you guys a 10 star rating!

I love Dr Battle and Rita her assistant they are the best and they take really good care of you I highley recommend them !!!!!!😁

Ive been in a Atlanta for about a year. My first experience at the Adult Medicine Office was highly distasteful. Beginning from the missing letters on their sign out the office to the fast paced with slow results appearance. The nurses at the front desk at very chatty however patients are sitting patient for their name to be call upon. My appointment was set for 2pm and I arrived at 1:30pm to complete and submit my new patient form. I didnt receive real action until I approached the female nurses concerning the estimated wait time for a simple standard physical and that was at 3pm. I stayed at the front desk until a nurse came around from the back and called me to the back. I literally was seen before other patients who were present before I arrived. I felt as if I was in a twilight zone and I was going to wake up at anytime. Never will go back again.

Dr. Jackson & Nurse Ebony are THE BEST!!! I absolutely love them & I’ll definitely recommend anyone in need of dental work to go see them!! Very affordable, fast & great at what they do!!

Dr. Jothi is a wonderful pediatrician. Shes very personable and relates well to children and teens. The staff is also very efficient and professional.

Optometry Nicole Akpunku Was A Great Help To Me.

I came in to see Dr. Battle and her Assistant Ebony,Conswala & Retta were amazing. The doctor took great care of me. Dr. Marable was amazing as well. They were very friendly and courteous to me. Starting from the front all the way to the back I had a wonderful experience. I would, recommend Southside dental at the main center to all my friends and family.

My grandmother and I have been coming to Southside for 6 years (grandmother is the patient. I come to assist.) It had always been a pleasant experience. However, we have never been treated as bad as we did last time. We arrived on time to our appointment at 11:30am. Upon arriving we were told we had a balance overdue for our last visit 6 months ago. We were confused because we have always paid on time and with no issues. We are loyal to the practice. In fact, we know from experience a patient isn’t even serviced until the payment is paid. So how did we get service last time? We paid the unknown “ balance” anyways trusting the front desk. Then we were told they did not have my grandmother’s income information and our visit that day would not have our usual discounted rate (she qualifies for low income household) Again, after 6 years of providing yearly documentation we are shocked to see not only did they seem to lose the document but we were treated like a couple of liars. We managed to come to an agreement. However, my 80 year old grandmother had now “missed” her appointment and was told to wait. She was not seen until 2:00 pm AFTER we threatened to leave. Keep in mind not only am I in a cast for my broken ankle but my grandmother had not ate anything that morning since she usually gets blood drawn and they tell her not to eat anything before. So we sat from 11:30-2 in a crowded waiting room while nurses and front desk staff laughed about some inside jokes and ignored us. This hurts because my grandma was a favorite in the office and always looked forward to her visits (Dr. Kotei and the Korean nurse who speaks Spanish are her favorite people.) We we’re finally taken to the patient room. After waiting another hour in the patient room we saw a new doctor (Dr. Benning) he performed a rushed unfriendly visit. We could tell we disrupted his lunch and he was not happy. He asked my grandmother questions like “Is their fat in your system? Do you have a thyroid problem?” All that information should’ve been in her file. He then said “your legs are swollen” and she said “probably because I’ve been sitting a waiting room for 3.5 hours.” I agree. When we got home my broken ankle had swollen up to the point where I had to keep it elevated the rest of the day. To be honest, this was a disheartening experience. Trust me, I understand what it’s like to work a high intensity job where you deal with unpleasant cases and often feel under appreciated. However, that is not the case with us. We have always appreciated and thanked everyone for their hard work. Nothing but respect for the previous staff. As for the new staff, I can say that they might’ve lost us on this one. If you read through this, I appreciate your time. I really hope you are able to take this into mind. We would hate to leave the practice but this is unacceptable. I can’t put her through that every time. I rather find a way to pay more in order to avoid this. If it helps our visit was on January 29th. 2020

Thanks to Dena my experience at SMC is always pleasant. Her service is fast, effective, and shows genuine concern. She makes me want to floss!

Very good staff! Dr. Battle & her assistant Retta are great!! Thank you!!They are too good.

Please be prepared to wait OVER AN HOUR to be seen. I had to cancel my appointment. It was made at 10:15 I arrived early and still hadn’t been seen by 11:20. When I ask the lady how much longer she lets me know there’s still another person in front me. So basically I would have had to wait another hour to be seen! What then is the point of making an appointment. No respect for people’s time. A complete waste of time! I was a new patient but will NEVER BE RETURNING! I guess you have to be old and retired with tim to waste for this location to be of any convenience. Hate to think that locations in low income neighborhoods receive sub par service but that is evidently the case!

My son was experiencing a fever and throwing up. I took him to Southside Medical Centers Pediatrics Department and he saw Ms. Gray. She was great with my son. She prescribed him medicine and he was feeling better in hours. Thank you for helping my son!

Geesh where do I even start? literally everyone in my family have been patients at Southside for years and years, including myself. My aunt was a Nurse at the main location way back in the day when the main location was the only location LOL. I have been a patient at Southside since the day I was born. just 4 years ago I found another OB/GYN due to me moving to Canton, GA. My new doc is great but I need to get back to my roots. All 4 of my babies are still patients here and that will never change. I just dont trust anyone else with my children unless my childrens pediatrician refers them to a specialist for whatever reason. I love that they took care of my youngest baby when I discovered she had sleep apnea. They referred her to one of the best surgeons that works for Scottish Rite Hospital and she had a successful operation. The staff know me and my children by names, thats how long weve been going there and I love that. Its like visiting family every time we go for different services. They also host some of the best events for the community and I have pretty much taken part in a lot of them. I have so many more wonderful things to say about this establishment but Im sure the point is understood that this is a wonderful mediacl facility to go to for whatever reason. Even if you have no insurance they will work with you and I wish more people knew that, maybe they would go get those annual check ups instead of shying away all because they dont have health insurance. Keep up the great work Southside, my family and I appreciate you way more than you even know it

Dr Battle and her assent Mss Retta is the best and very professional .

Mrs retta an doc. Battle where by far the best Ive seen when it comes down to love an care for their patient in dental and they show it in there work I give them 5stars and more ask for them u will not have any complaints nor problems..🥰🥰🥰

I have had approximately ten appointments with Southside dental department and can say without reservation that it is the most efficiently run department here. I mean from the front desk all the way back are not only efficient, but I feel welcome at every single appointment. Particular mention goes to ebony ,Rebecca, Dena and sadaf.,

I saw Optometrist Dr. Katerin Ortiz, OD, FAAO, in January 2018 & she was fabulous! She’s friendly, kind, well-spoken, knowledgeable, & introduced me to better contact lenses! I would still be going to her, if my insurance covered it.

Where do I start? I have been at the adult medicine office for an hour and still have not been seen. There are patients ahead of me yet to be seen. I dont understand. Is there not enough doctors or did they overbook patients. Im not utilizing a subsidized medical plan. I have superb insurance and I have to wait. This is absolutely ridiculous.

My experience while getting some work done on my teeth was excellent Dr. Jackson, Dena, and Ebony were great! They were very friendly, knowledgeable, thorough, and professional. The facility was comfortable and clean. Thanks SMC, keep up the good work.

From the time I walked into the building until the time I left I was treated with respect the staff was wonderful and very professional and The offices were very clean, however,The parking can get a bit crazy but other than that 10 out of 10 for me.

I have been employed with southside main center(ridge Ave) over a year I grew up in this community and always love the customer survser here so I decided long ago to become a part of this team and when I was given the opportunity I gladly accepted ,and have been happy ever since I love my job, my patients and co-workers....granted I and we as a team can please everyone we try our best.... Im honored,and happy to serve and spread joy to all I encounter and try my best to please and accommodate who ever come in the office as well as I know my co worker do...so please come meet us for your self and dont let one persons opinion ..keep you from a great one...

Dr. Jackson did not hurt my mouth. Excellent job. Ebony and Marjorie the dental assistants on point. Excellent service! The hygienist Dena was very informative. I will be returning for future services.

Ive had a great experience at Southside Medical on Ridge Ave!!! My hygienist Dena and Dr. Williams were both great and very concerned and attentive to my needs!!! I would recommend those two to anyone!!! Thanks for making my smile bright again!!!! 😁

My son saw the dentist...the receptionist KIERRA was very pleasant not only on the phone when I called the day b4...she was just a nice and pleasant in person..great experience with the entire staff...Thx Southside Dental...SAT 10/19/2019...

Dr. Jackson and Rebecca did a great job on my cavity. Highly recommend visiting them for all your dental needs.

My experience was wonderful nurse Daria was fast and explained everything very well. Also had a very vast knowledge of the medical field had a answer for all my questions. Dr. Kotei was great very friendly and straight to the point. They care more about my health than I do. Best primary care physician in the city.

Great , Friendly Staff , Thanks To Ms. Dena My Time There Was Wonderful And Fast , Great Communication Friendly Service very helpfully I recommend you guys to go see Ms.Dena