Avoid this place. Staff and students are not customer service oriented. My first appointment was 3 hours for an appointment for photos and x rays. My third appointment was cancelled in March 2020, due to COVID, and no call back to reschedule the cancellation of appointment. The school does not operate like a real world professional dental or periodontal office. The dental space office operates like an open floor plan, lots of covid germs floating in the air. During my second appointment, the student working on my teeth, caused the roof of my mouth and gums to become infected from the Novocain shots, for my deep gum cleaning on my upper gums. The student did not offer any antibiotics for the infection. Due to COVID, they canceled my March 2020, appointment for my deep gum cleaning on my lower gums, no follow up for rescheduling. The student does not go over the x rays, for issues with teeth that need to be removed due to infection in the gums. Save your time and money do not have these unprofessional students and teachers work on your mouth. No IV services offered for deep gum cleaning or tooth extractions. Going to be treated by professional periodontist, not paying students who need practice test subjects. I had higher expectations for this school and its students, was greatly disappointed😞

Ive been coming to U of M Dental school for over 20 years. It is the best care and treatment I continue to receive. I like the fact students work is double checked and both students and faculty are great. Granted, there is a lot more time invested coming here; I have the time and is with the drive to Ann Arbor. The cost is also a huge bonus. Otherwise, I would not be able to afford great dental care. Thanks.

It took us 3 years (since age 4) and 6 different dentist to find a place that would pull my daughter (7 at the time) teeth which by then had decayed down to her gums (4 of them). It took a couple visits, first visit was amazing and my daughter unwilling to corporate, to the end result she need a full mouth bottom spacer and some fillings. But it was amazing she went from having to have nitrous and being held down to at the last visit sitting in the chair calmly with no numbing or gas to get a tooth pulled. Amazing staff and student very knowledgeable, kind, and caring.I will be bringing my son here also.❤️❤️❤️

Doctors & staff go above and beyond. They are very informative, have great bedside manner & the rates are 1/2 of what I was quoted prior to coming here.

Thank You, U of MYesterday i went for oral surgery to remove my unrepairable tooth pc,s. I was worried/scarred n nervous ...for no reason. They done excellentwork, and I feel amazingly good.Staff and students are top notch, they earned my trust, respect and appreciation.

Just be patient and kind. Took a while to hear back from my insurance to get my wisdom teeth removed. I wasnt in horrible pain so i was okay waiting. Got them pulled today everything went great. Everyone was nice and made sure i have all my questions answer and well imformed.

My wife had a root canal done, after the first visit not only was her mouth sore for a week when they were done they sent her out and everyone was gone on lunch, no parking slip or instructions so she had to find someone in another department for help just to check out. Her second visit was to finish the root canal. Afterwards her gums were bruised and dark purple for almost two weeks and is still in pain. The resident who did the procedure had horrible communication skills and zero bedside manners. The only ones in the office who communicate are the ladies at the front desk. My wife has called multiple times about her pain from a procedure that was “finished” over a month ago with no return call from the resident who was given several messages. Over $900 and you’d think that they’d have some respect for their patients.

I have an 11 year old disabled son that I took to the pediatric clinic. In the past we have went to hospital dentistry and they wanted me to give it a try here. I TOLD them he would probably need the swaddle board but they didnt want to use it. I feel like the woman barely even looked in his mouth and said everything looked fine and to bring him back in 6 months. The entire time was spent trying to hold him down so she could look into his mouth. They didnt even do a cleaning! Also, I was there for an hour and parking cost me 2.85. They also dont schedule 6 months out. A dentist where people go every 6 months wont schedule 6 months out? Worse experience Ive ever had and will be looking for somewhere else to take him!

I have medicaid and i came here to have my upper teeth removed and replaced with dentures. My student did awesome and was very attentive. However, in the oral surgery department where my teeth were being pulled, my surgeon left tooth in several sockets which as my gum started healing it trapped the pieces underneath scab in the tooth socket. All it took was to lighly rub the area with some tweezers and one could feel the large pieces. What made me so angry was he wouldnt even look carefully or even let me show him. He kept telling me it was the wall of my socket but it couldnt be cuz it was smack dab in the middle of the socketSo now i have 3 pieces trapped in my gums. Is excruciating painful. Ive been on round the clock motrin for 4 weeks from pain and i still cant wear my stay plate, and depression from the pain has set in. If i can avoid it Ill never have work other than a cleaning done here. You are definitely a number/grade here.. poor bedside manner.

My student dentist Teerdha Pati has gone out of his way to make sure I get my dentures ! He is always pleasant and truly cares about his patients! I couldnt be happier with the amount of professional conduct from Teerdha ..he truly is a pleasure to have as my dentist !!

Despite me sharing about how much pain I was in due to my wisdom teeth, I was barely shown any attention and no one ever called me back after my initial appointment/ i had still been having pain. Even during my appointment the dentist did not seem to know what she was doing and overall i’m just very displeased with the service here. I’ll be going to dental house for my oral care needs.

If you’re anxious, come here. Thorough and professional. Leaves you feeling at ease. Pati is a wonderful student.

Was really looking forward to getting care here, but I was on a waitlist and they never called me.After several months, I called them again and they said someone would call me back. Later that week someone actually does, but I didnt have my work schedule published to setup an appointment right at that time, so I called back later that same week... only to never get a call back ever again

I love UofM School of Dentistry. My current dental student is Teerdha Pati. He shows true concern about me as a person and gives great care for my dental concerns. He is very ambitious and eager to get the job done. I believe he’ll be a great dentist. Pati actually goes the extra mile for me.

Like alot of reviews unfortunately you can rarely get a call back or appointments. My dentist had sent referrals to the periodontal clinic ive made several attempts after to contact them for appointments its always a voicemail. I will say its first & foremost a school one would imagine that has alot to do with it these are students. At minimal if your treating paying patients at a actual clinic some basic communication maybe one administrator or secretary to answer the phone would be nice. Cant comment on the care unfortunately.

They charge as much or more than a normal dentist and take four times as long so Im not sure why anybody waste their time going to this place. A lot of the work has to be redone. Dental cap with insurance at University of Michigan650, anyplace else same insurance 350.

I was treated like a child from the blonde lady at registration. She was acting like a karen. If you want dental work done DONT GET DONE HERE! AWEFUL JUST AWEFUL!! I give them zero stars if I could!!

I had a root canal here. It failed after 10 months. I had to extract the tooth. My husband had three fillings. Two of them fell out after three years. Good service, bad skill.

The see people don’t care at all my Dentest keeps sending over referrals they keep saying their not getting them. I know for sure they sent of at least 3 In past month or so. They won’t call you back when trying to book a appointment have you waiting my tooth is painful am I’m hurting bad. They do not care I have to get wisdom tooth pulled and root canals I call leave so many messages. They tell they will call back within a week and don’t all your job is to call back people and you guys can’t do that. Very upset

Don’t your time rude stuff. Untrained staff. The doctors cancels on the day of appointment with 15 minutes notice. Do t go here you will never be seen .

If I could give this place negative stars I would.In November of 2020 I went in for an infected tooth, a broken molar and 4 wisdom teeth.I ONLY went there because I was having really bad tooth pain on a Saturday (nothing was open)So I went to the dental school where the dentist proceeded to poke my inflamed tooth and asked if it hurt (duh) which caused alot of pain and then proceeded to try to strong arm me into being put to sleep for my procedure (they make more money this way). I told them I had to collect my insurance info(I had just purchased insurance the week before) he was obviously annoyed when he walked out and gave me paperwork for a follow-up and told me to leave my info with the front desk.Then Sherri escorted me back to the front desk and gave me her PERSONAL phone number to call with my insurance info to schedule an appointment....Ive calling since November of 2020. It is now March of 2021Their complaint department called me twice but I have yet to hear from anyone at the dental school.

Review pending. My wife was treated like a piece of trash. Next visit will determine my continued review.

Love the dentist and Colleen at the check in. However, Renuka is never at her desk and seems to leave her co worker frequently. I have visited multiple times now and always see Colleen alone and doing her best to help everyone. I have heard Renuka say that she’s taking a “walk” and was still gone 15 minutes later when I was finished with my new patient check in with Colleen.

After what they pulled on me regarding my saliva soaked cotton balls for oral surgery, Ill NEVER trust them AGAIN!

I have a referral for a wisdom tooth extraction. I have been calling and leaving voicemails since November 2020. It is now Feb 2021 and still have not received a call back. This is the only place I can find which will perform a wisdom tooth extraction on patients with medicaid. I am in pain I need these wisdom teeth out!

They dont even bother trying to call you back about a procedure. Screw this place 👎

I been waiting for over a month for the implant now , I call my student and he say I’m going to check for me with the implant department and he will get back with me and I never Hear back from him

My student Mike is amazing, he did extensive work on me today and I am very pleased so far. He made sure there was no pain and I was comfortable. His level of professionalism is amazing and you can tell he is a true craftsman by the quality and detail in his work. Mike is going to be an exceptional Dentist.

Hopefully you wont need someone to drive you to your appointment they have to sit in their car and dont expect to be done in a timely manner. Everytime I have brought someone down here I have been here 3.5 hours or more for simple things

I was seen at CDC back in May of this year. I have TWO BROKEN TEETH. Was told I would be contacted by them (U OF m dental school)as soon as they had an appointment for me. That was SIX FREAKING MONTHS AGO. Today 11/17/2020 I keep getting transferred around the whole dental school department all because I am trying to get in for an emergency dental appointment. I am in so much pain and wish the dental school would stop bouncing me around and get me an appointment already. I was seen by Dr. Hanselman ( not a u of m dr)today (unfortunately doesnt take my insurance) and he comfirmed my teeth issues ARE r EMERGENCY. Come on U of M and DO BETTER!

Ive been trying to call this place since July 3rd. I have a referral to get my wisdom teeth out and Im in horrible pain. I have Medicaid and this is one of the few places that take straight Medicaid. They will not return my calls at all. They called one time and left a voicemail and I called them back literally 1 minute after and got the voicemail again. I would figure Id get a call back by now. I call them almost every day. I have a list of like 5 oral surgeons. 3 of them have horrible reviews and 2 are still closed due to covid 19. Like I said Im in excruciating pain and really just want to get my teeth taken care of but they will not call me back after 3 weeks of trying to get ahold of this place. Unbelievable!

NEVER call back to set up an appointment! I called 5+ times and they tell me they will call back AND NEVER DO. Terrible customer service! UM should be ashamed!

They always got me in quickly, walk-in days were available, and the students seemed competent and friendly. Nothing to complain about.

First visit and everything is wonderful! The people at the front desk are very nice! The people who helped in the parking lot are extremely helpful! The doctor who met with me is a real gentleman and last but not least was the young man who took my X-ray is going to be a wonderful dentist some day

I have never been disappointed, I have been extremely pleased with my care at University of Michigan School of Dentistry . They are more thorough than any dentist Ive seen in my life. You are helping a student, youre getting a second opinion from the professor. After your initial visit, you are set up with an individual plan of action. For people like myself without dental insurance, payment plans can be arranged so youre able to have all your dental needs met. Most people dont understand the importance of taking care of your teeth and gums. Neglecting your teeth can cause many health problems. Once you find a student that you are comfortable with you are able to see the same person every visit, unless they graduate. They will then select someone to take over your care that they feel would fit with you and your specific needs . I could go on and on about my excellent care. I highly recommend U of M School of Dentistry to my friends, family and anyone looking for a dentist. I am sad, the student whos been taking care of me over a year and a half is graduating soon. My heart felt thanks and gratitude to Evans Sachs, I wish him the best of luck starting his career. The world has a wonderful dentist coming to a practice near you. 😆

Excellent service. Compassionate care. Affordable prices and payment plans. I will never go anywhere else again!

I would give zero stars if I could! I’m absolutely disgusted with this place. My mom went there to get some teeth pulled out. They were very unprofessional and were blatantly making fun of her. On top of that, they didn’t numb her mouth properly and she felt the entire procedure. For a top rated school, it fell short on so many levels. The follow up appointment was no better. There were no apologies for the awful experience and nobody was professional enough to admit their wrong doing. A complete lack of empathy, sincerity and basic human kindness is the only things experienced here.

I was super skeptical about having my root canal done here as I had read the reviews and many of them arent favorable. However, I have to say that experience was absolutely wonderful. Upon arrival, the check in process was smooth and simple and the paperwork was nominal. There was an awesome dental assistant named Danielle that catered to my every need and assisted every step of the way.Dr. Ryan Wilson performed my root canal and I am thrilled with the results. This doctor was extremely knowledgeable and went above and beyond what was expected. I received adequate numbing meds and didnt feel a thing and the Dr. was extremely thorough with after care and next steps.... Im so happy that I went to U of D Dental School and Im so happy I was able to save quite a bit of money too. Shout out to Brenda, Danielle and Dr. Wilson for a job well done.

Every person who helped with a second opinion on needed dental work was fantastic. The end result is that I will get my teeth cleaned at the dental school in six months and U of M students will monitor my recession areas that they are worried about. My former dentist was trying to bully me in to getting a cap, replacing fillings and a procedure for recession areas. Zach Bennett is going to be a fantastic dentist!

Some of the staff were just great, but getting all teeth pulled to miss a molar, come on now! And very very hard to get on phone.Me living hour away to have to come right back in after all the cutting and extractions Ugggg.Now 3 weeks later half my face swelled up after calling numerous time and nasty messages, finally call back go in this afternoon. Not looking forward to it. Joys of having cancer and no other dentist will touch you :( so don’t wanna go back but have to.

Might as well do you own dental work in your garage youll get better service and wont have to wait the standard 3 month wait to just get an appointment. Also this place just didnt feel safe. I only had a consultation which was enough to scare me off but all the rooms where theyre preforming surgery are wide open not even a curtain. Then in the room behind me also wide open they where washing surgical tools. All my other doctors and specialist are U of M ones and its been nothing but amazing. This place needs be looked into if not shutdown.

They were very professional and friendly. The third year graduate was very cautious while extracting my tooth. Unfortunately she put excessive pressure on my tooth beside the one pulled. This has caused me quite a lot of pain. But this is a learning environment and overall it was a job well done.

If I could leave zero stars I would. It’s been almost a year and they still won’t call me back. I ended up just paying $700 to have my teeth removed else where. Horrible business. Wouldn’t recommend

I had two oral surgerys by 2 different students, the first was extremely professional and made me extremly comfortable which made the world of difference because the procedure was scary but 2nd student was awful. I think the teacher should check on students while doing work and definitely before your stitched up to make sure it is correct, now I have to go back and Im scarred. I had a bone infection that I wasnt aware of for years a required all my teeth removed. I have a high tolerance for pain and had tears flowing from second student, mouth was in number and when I brought it to his attention 3 times he finally stopped to re-numb but did upper jaw to numb when I kept saying bottom so had two teeth talented out in extremely pain and I just kept praying for him to get them out so the pain would stop, he was having extreme hard time getting it out and he was frustrated and trying to rush, thought he was going to break my jaw. I pray they take these complaints seriously because this is no joke and at the age if 58 I was traumatized. The scrapped my bones sooo unevenly that I cant even get fitted for dentures so they have to re-cut open my whole entire upper and smooth all bone out and sew me back up, I have not had teeth for about 4 months and Im extremely upset. Healing was horrible and was not sent home with antibiotics 2nd time or after care instructions either. I felt like a genny pig. HORRIBLE HORRIBLE HORRIBLE

I will never go there again. The students (namely learner) are practicing and tested by their instructors on your teeth, which has a great risk... Forgot to ask me to put on lead apron for x-ray. I had infection aroungd my wisdom teeth after scaling early this year. Then I had periodontitis after my second visit last week. The students are doing their work but I cannot say they are professional and well trained.

Do NOT go to these people.... you cannot understand a word these people say... you are NOT dealing with typical american language all these people are from different countries.... You can BARELY understand what they are telling you. plus they try to get you to get EXTRA dental work done even though you do not need it. Plus they tell you, you have gum disease and try and persuade you to look into dentures (even though its been confirmed by dentist that my gums were healthy) The receptionist in the oral surgery department, is rude as hell. I will NEVER go back to this place! AWFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Avoid this place at all costs. Constantly mess up then blame you for their mistakes. As another reviewer put it you will have better results doing your own dentist care. In the end my tooth is completely messed up and I was lied to multiple times about what my insurance would cover. No one will apologize to you about lying or causing you more problems. They just ask for more money. Yes if you are a faculty member you will get star students and better treatment but if you don’t have money you will be placed with students who have absolutely no idea what they are doing and have no empathy.

The service is extremely good for the price. Students are slow because they care a lot about their patients. People working at the front desk were kind to me. I was glad to hear the information doctors and students exchanged about my case. It was quite informative. Warm service.

My family have been going here for 5 years. In a teaching environment, things proceed very slowly. You are assigned a student who is constantly being coached and evaluated frequently. The students are not seasoned professionals. The good thing; no short cuts allowed. Every procedure is done by the book being checked over and over. I have been to private dentists and the bottom line rules. Since the work is being performed by students you are charged accordingly; a lot less than I private practitioner. If you are not able to devote 3-4 hours of your day at every visit, then go to a private dentist and be prepared for sticker shock. If you are on a fixed income, no insurance, broke or just want to receive quality and affordable dental care then this is the place for you.

No, do not waste your time. I am disabled and live on under a limited income. They wanted 2,500. And wouldn’t do it without a metal Screw. In my mouth.. that takes 6 months to heal?! No way! Pure waste of time!

The Dental Faculty Associates are wonderful, from the people at the desk, Maggie, Bliss and Vicky to the people who assist, Dennell, Christine and Shelby. The dental hygienists, Emily, Jordan, Pam, Marie, Christine, and Becca have all been kind to members of our family. We have seen many dentists here and most are top notch!Two of my children have had their wisdom teeth out in the graduate Wisdom Teeth Clinic, it went well!

I wish I could stay in Ann Arbor to continue my treatment from U of M dentistry. I was so lucky to meet a bunch of great people here. Becca, thank you so so much to cleanse my teeth and made me not that afraid of seeing a dentist that much. And for Dr. Schneider, Dr. Wang, Dr. Giannobile and Dr. Bauer, they are all really nice people and caring about their patients. I really appreciate that you guys had been working so hard to try to save my bad tooth after I told you I didnt want an extraction. So sad that I moved away and had to try my best looking for a good dentist as each of you guys. And by the way, if someone needs to transfer your records, go downstairs the place called central record department and they will help you to transfer all you records. They are gonna written down everything in details during you treatment which impressed me a lot. And the lady at the front desk, even though I dont know her name. She helped us a lot by scheduling our appointments before we leave and we really appreciate her way of greeting us and being so helpful to us each time. You guys are the best!

This place is awesome. Ive had nothing but great things to say about this place & the staff, I was set to get my entire month worked on but do to my illness & evil people in my life I missed 3 appointments .I called right away wen I found out I lost my spot & was told there was no other way I could get back in or on the wating list..4years later & Im still searching for the right dentist to help me..

I used to love the school of Dentistry, until they turned my daughter away for something that was their fault. She was scheduled for an appointment for silver treatment, a 25 dollar cost. At the appointment, we forgot about the money, and they made us leave after the front desk told us we could be billed and after they sat her in the chair for the treatment. Week later, my insurance sends me an explanation of authorization and THE PROCEDURE WAS COVERED! Second attempt comes, its a Mon. She developed pink eye and went to urgent care that Friday. We call and leave a message Saturday saying we had to cancel. Next week, she received a dismissal letter. I called and questioned the dismissal, and was told it still stood despite me literally crying on the phone. I understand policy, but when children are invloved, how do you hold ones such as these?!...and what about trying to charge me for something outright that was covered? Unfortunately, since this is the only place that sedates and is covered by my insurance, I have no choice but to come back but I will never be back after the dental work is complete. People deserve better than what you are offering.

The place is ok, not great for sure. People at front desk dont even let you finish a sentence before you are interrupted with a rude attitude. The dental student that my wife had was good and tried to find the best treatment for her, but the supervisors were rude, unapologetic, and always left my wife confused as to what was next. Finally, we called the clinic billing office because they dont accept our insurance and, unfortunately, we wont have the money right away to pay for the treatment in full, so she just answered without even letting us finish, that it has to be paid in full period. My wife wanted to keep going there because they have done some work in her teeth already, but we got fed up with their treatment towards us and us never being able to find an answer when we make a call.

The student working with me was great. The whole purpose of going there was to have same day upper dentures with 7 extraction. Extractions were good came out good student was excellent .As for my upper denture it’s TERRIBLE!! The whole left side over lapped my bottom teeth in the back and the front!! I look like MR ED . The right side when I bit down didnt touch my bottom teeth. TheY give you a temporary plate because gums will be swollen after extraction and eventually be to big. Mine on the other hand were so big they wouldn’t stay in place . Miserable , emotional experience. Faculty laughed at me as I was expressing my feelings about the screwed up dentures that were aweful.Main guy in charge tall and skinny made smirking facial expressions when I asked for a refund.I’m so disappointedMany days of work missed going to appointmentsIt looks so bad I won’t be able to go to work until my appointment in 2 weeks at affordable dental.

Great experience with my teeth treatment at U-M dental clinic.

This is a teaching school and all direct treating doctors are the shaking hands of students. My kid was shaking all over after being in their treatment. Clearly, good dentists dont bother stay in academia

Was skeptical (because I dont like dentists in the first place) but they are slowly winning some of my confidence. They treated my wife well, were flexible with scheduling, reasonable with prices but too demanding on payment, carefully professional in their approach, and technically sound. My son is next...well see....

Very bad with my son (9 years old)s experience there. My son went there for regular check and cleaning. It was advised to have orthopedics. So we took the advice, and had orthopedics there. After paying several hundred dollars on our own and painful experience for my son, his teeth didnt improve. The dentist even forgot to clean the left over chemical and made his teeth have much black left over which cant be removed. We took my son there second time for these much black left over. It was told the black left over will go away eventually. After half year, the black left over was still there.

Best place so far that Ive been to. the students do a great job and the Doctors that watch them teach them the least painful way to get the Job done. keep up the good work U of M.

I was so happy to find this School. The issue is the patient cant answer the phone during the day, so I offered to set up appointments, but cant seem to get a call back????

Excellent care! Great experience! I would recommend anyone going to the U of M school of Dentist!

I have had countless appointments as I have HAD many issues that were all handled with nothing less then perfection!! I cant say enough about my dental student Peter Arvanitis, he has Excellent patient care, compassion, creativity, leadership, and always goes above and beyond!!! My last visit when I looked at Dr. Tarrazzi wondering why she was jumping with joy, moments later realizing it was because everything came back perfect for Me, now that is a doctor who cares! When I had my extractions Genevieve Romanowocz did a excellent job! Thank you all, I am so thankful for my brilliant decision to come to University Of Michigan School Of Dentistry!!!

Doctor Ashton is without a doubt the Nicest Doctor I ever met, treated me with so much kindness and respect. Just too bad the reception and billing department are deplorable, Ive never been treated so badly, talked to like baby, when they made the billing error. I still have a receipt that reads Ive over paid almost $200!

Do no harm my ass. I have 2 dry sockets and teacher/surgeon looked at 4 days ago and said it will only suck for 2 to 4 weeks. Nothing done no script no packing of wounds and its upper and lower jaw.

Do NOT go to University of Michigan dental school for ANYTHING!! I cannot stress this enough. I am in the process of getting a bridge that was done incorrectly by a dental student, causing me excrutiating pain. The temporary bridge fell out after one day. They put the temporary back in only to have it causing me such pain, I could not eat or sleep. I called on a Monday morning and they said I would have to wait for my scheduled visit on Friday. It was 4 of the worst, painful days of my life. When I arrived on Friday, the bridge had to be redone by a real dentist. I have already had 21 hours in the chair (7 visits)and at least 6 more to go. As a cash patient, it did not save me any money whatsoever!!

Patient care??? NOPE! Its all about the money!!!!!After three 500 mile round trips, three hours in the chair each time, serving as a very interesting patient to a grad student. . . I was cancelled unceremoniously after it was made evident that I was denied treatment in the clinic because of insurance refusal to pay for original implants and prosthesis. All because of Nasopharyngeal Cancer care at U of M hospitals (which was superb!!!!!). Insurance companies insisted it was dental. Doctor insisted that it be billed as medical which was never done.

So I visited this beautiful place today and I experienced good service and lots of care and a smile from everyone.I did read all the comments And views from the negative people regarding this place .I was very concerned not to go and to cancel my appointment. But when I went I was so glad I did ...no matter how far it was it made me feel like iwas home.So for all the people who likes to put out negative Reviews ...all I can say No one is perfect so stop acting like you are .I got treated with respect and love thank you very much Doctor and staff .I just visited this place again on May 29th and the service got even better. Thank you to all the doctors that help me and the nurses and of course the reception I am very serious they took good care of me and for the people who write bad reviews I dont know maybe you are just stressed out.Im sure Im sure this is the best place to go to to get help for your teeth

Been trying to get a call call for a week. Have a son with Autism that needs a wisdom tooth pulled!.. Very frustrating... Id advise if you need something quick to look else where

I love this place Adam was wonderful and now Tommy is just as spectacular. They do whatever necessary to make me comfortable and they take my Medicaid!!Ive always beenterrified of going to the dentist but not any moreI went back today and Sarah was fantastic

Very helpful and careful staff. I was impressed

Considerate & Professional service & great work by students! It takes time to participate by all parties - but thats what its all about!

The dental staff is very respectful! They worked with me to help me get to work on time. Dental work os good quality.

I have had very traumatic experiences with dentists in the past. I went to the UM Dental School for service after losing my dental coverage when I went back to school. They have been wonderful! I see someone new every time because they graduate so they cannot always provide continuity of care for semi-annual check-ups (but they try). Each of the 4 dental students Ive had has been very gentle and kind. I get a great cleaning and have had 1 cavity filled - it was done very well. Ive had problems with proper anesthesia in the past but not here. I dont ever worry that they are filling my teeth to fill their wallets the way Ive experienced at other private practices - in fact, theyve let some spots go, watching them, only to have the cavities heal! Without insurance, theyve provided me with with a high quality low cost option to keep up on my dental health.

I do not recommend treating with the oral surgery department. Some of their surgeons are bad news. Very unethical and willing to hide from their mistakes, even to the point of not telling the patient who operated on them.

DEB from this office called to set up my appt. She said if i wanted medicaid to cover sedation i needed a consultation. I took the day off work drove 2 hours from my home town and wasted a full tank of gas to be told medicaid does not and has not ever covered sedation! If im expected to know my job you should know your! The lady i saw also said this isnt the first time its happened. So thank you DEB for NOT knowing what your talking about and wasting my time and money!

Horrible. Sure students and some staff are pleasant enough. But God help you if they screw you out of a no show no call appt themselves by forgetting to put it in their computers that you cancelled an appointment well in advance! They kick you out anyway and dealing with Anne from the 3rd floor is worse than having teeth pulled! Shes an absolute nightmare and rude inconsiderate person with no customer service skills! Wish I could rate this as a negative star review! I have an serious emergency situation and they just gave me a help line number in hopes of finding anyone else to do what they could get over and done with. Shame on you! Hope you never experience this kind of pain!

Zero stars if I could My mom got ripped off she was supposed to get some work done on a tooth so they say she needed to pay her 600$ share after insurance in advance before they could do the job so she did so only for the hospital to tell her they couldn’t do the job cause they weren’t familiar with the inplant she got from another country but then refused to reimburse all the money they received in advance 600$!!!! This really hurt losing this amount of money for nothing watch out people even big hospital can rip you off😩

Excruciating pain . Torture experience. Had teeth extracted months ago. Today woke up in the worst pain of my life. It looks like a bone fragment poking through the gum and the gum is infected. I regret going there. When he extracted the teeth it took him 20 minutes on one tooth. Did not give enough Novocain. I cried. The remaining teeth he extracted hurt also. Nobody should be in this kind of pain. I was better off with my teeth. I wish the student that extracted my teeth had this pain.

Literally turned my wife away because she was not notified ahead of time to bring money to park. She drove two hours to get there, and they turned her away immediately and refused to assist her. Terrible organization.

When will it open again? I still have a baby tooth and it hurts my mom was supposed to make an appointment when they closed it

Excellent dentistry. You are made to feel welcome and the service and staff are topnotch.

Quality care and cost conscious. He treats patients medically and does not look for procedures as a way to boost revenue for his practice. Staff is very nice and they perform effectively and efficiently.

When you need the University of Michigan to do something, the university is not there for you.I am a graduate student with a degree in education from the UM. In addition, I have used the professional dental service at the school of Dentistry while I was doing my Masters of Education, there.Now, twenty years after, I find myself not only divorced, but also using my retirements to pay for my children expenses and mine. As a homeschooler mom and a house wife for more than 24 years who was also taking cares of some rentals, the process of bouncing back will take some time.The reality is that the stress of the divorce affected my teeth and I lost two of my bridges and one crown. So, I decided that maybe going oversees will be more affordable than here.My dentist is also a graduated from the UM school of dentistry and he asked me to take a set of circular x-rays and send them to him before I see him.So, I called the school of dentistry, and told the truth. I needed a set of x- rays to take to my dentist in another country. They said NO. They can only do the x-rays if I do my treatment there.Technically, it is not true. I could have gone there for a cleaning, go thru the x-rays, and in my first appointment, cancel the appointment and ask for the x-rays I paid for.I could have lied, but because I am a graduate from UM and try to do the right thing, I did the honorable thing and got penalized. The student who could have taken my X-rates. would have practiced, and I would have had my X-rays, but no, after several interruptions on the phone, the secretary told me the manager, has say No.How did I feel with the treatment of the UM dental office ? humiliated to say the least. I imagine how difficult it has to be for people that uses their services because they can not afford other places.Why do you think I have chosen this route? It is simple. I can not afford to spend more of the retirement money. I have too many bills for a son in college an a daughter in a selective art program. I needed the x-rays.Not all schools or department are like that in UM. I have used the Sport medicine physiotherapists for my daughter and son, and they have been excellent. Yes, I paid full price for all the treatments, but they did a series of accommodations for us because we are one hour away from Ann Arbor.But this exchange was really awful, to the point, I stopped in an Starbucks cafe to write this review.Sometimes being nice would have been,in the long run, beneficial to them. But now, I am not giving any money when the School of Education when they ask for. Sorry, better I will give to the organizations like Interlochen or Legends that are good to my children.If you decide to use their services, I hope you are served with more consideration.For me, what is left is a letter to the Dean of the School of Dentistry, and I am done.Did they know I was a graduate and that I used their services before. Of course, we went thru that when the secretary pulled my data from the computer: date of birth, name, last name, have you used our services before... you know the usual... probably by now, thy added a note to my file... caller was upset... yes, she was.

I took my son to the Motts oral surgery Dept, which Im being told is also a part of the School of Dentistry. My son had a abscessed tooth evaluated. The doctor and NP was very professional and willing to listen to my concerns regarding my sons special needs and sensitivity to medications. The ladies at the front desk during checkout was NOT professional or helpful !! I called the Motts oral surgery center after leaving the appointment to get more information regarding my sons OR scheduling and insurance approval information. A lady named Jennifer or Ann talked to me in a condescending rude, and pushy unprofessional way when I question their procedure process as far as surgery and appointment scheduling. She seemed confused and unsure of the details of my sons treatment plan. I tried to explain to her why the the doctor was advising that my son be scheduled in the OR. The lady talked to me as if I was lying to her. She said a rude and condescending tone that she had to consult with the doctor or nurse practitioner to verify what I was saying to her. When she got back on the phone with me she then said that I was correct , but however if my insurance doesnt approve the procedure for the OR I will need to bring my son to the Med Inn Center for the procedure because the nurse practitioner said that he would have to go over to the Med Inn Center. I questioned why because thats not what I was told by the nurse practitioner during my sons appointment. I was told I could bring him back to the oral surgery center. The lady at the front desk said in a condescending rude tone, because thats what they prefer and thats how it will be!! She was rude unprofessional and unwilling to answer my questions regarding the med Inn Center. She said she did not know anything about the centers scheduling or procedures. I decided to call the Med Inn Center because I need more information before I allow my son to be seen there. I talk to a lady at the med Inn Center and she was wonderful!! She was way more professional, friendly and helpful than the secretaries at the Motts oral surgery center. She advised me that doctors from the oral surgery center at Motts come to the Med Inn Center once a month to work on children. I feel The ladies at the oral surgery center should know this, but did not offer me this information and was unwilling to give any information, and also very unprofessional and rude. They also tried to give me Medical advise and told me not to contact my insurance. This is unacceptable for a secretary to think that she has the authority or the right to speak to patients this way and to give medical advice because these ladies have no credentials behind their name. They are nothing more than a secretary and scheduler. If you take your child to the Motts Childrens Oral Center be prepared to deal with this type of unprofessional treatment from the secretaries at the front desk. I would like to mention that one secretary at Motts oral surgery Dept (Jessica) was much more knowledgeable and professional and helpful during the scheduling of my sons appointment.

Ive been trying to get in contact with someone to schedule me an appointment for over a month, yet, no one will give me a call back or pick up the phone. Its the only place in my area that removes impacted wisdom teeth. I already have a referral and I cant just walk in to set an appointment because even though its the closest in my area, its still about 40min drive from me and I dont own a vehicle.. My wisdom teeth are causing me headaches and Ive been eating soft food for 3 weeks now witout much food option and already lost 22lbs in 3 weeks. Thanks for such a crappy everything.

For wisdom tooth clinic. May update on experience after I can finally get an appointment or talk to someone who can actually schedule one. Called several times throughout the day on the number several other departments gave me as a direct contact during business hours and always the answering machine. The other dentistry numbers always pick up, but can’t help me. So a little, no very, annoying.

Everyone except reception/ck out was 5 star. They were grumpy and unhappy almost rude.

Prices are much higher then they will initially tell you.Initially I was told 70 dollars for an xray, then 30 for an exam and they could start doing cavities. I have two single surface cavities that I have been trying to deal with since march.So I took a day off in may and had the xrays done for 88 dollars. Next I got a call 3 weeks later from the student after calling them and they want an additional 100 for the exam before they can touch my teeth.Is such a dramatic price hike normal?

Do not go if you have a long drive. I drove across the state cause they are the closest place that would take my health care. I left with plenty of time ahead of me, but, because I got lost when i had to go to the bathroom, I was ten minutes late. I was turned away and i do not have extra cash to try and make it there again. If I could give them 0 stars i would. Parking its self was a pain to get as well.

The initial intake process took a long time to fill out the paper work. However once that was complete everything else went smoothly.

U H S provides a great service to staff and students. Centrally located on main campus at U of M.

The best advice I can give regarding the Dental Faculty Associates is that they are out to swindle you for as much money as possible! Pre-determination estimates are randomly processed with different dentists until the provider who charges the highest fees is established as the contracted rate. As a physician who works in medicine, this is completely unethical and fraudulent. Therefore, BUYER BEWARE! Make sure you get an estimate WITH THE PROVIDER WHO IS GOING TO TREAT YOU BEFORE you proceed. And even then, know that they will add an additional 30% to the bill. Which is why I advise all my friends and colleagues AVOID this place if specialty work, ie root canal, crown, core and biopsy, needs to be done.

I take my daughter here for a crown when she was three... I am continuing to take her here even though her first dentist is five minutes from my house. I drive 50 minutes for the impeccable service of the staff and students.

My father has been a cancer patient at U of M for over 30 years, the medical school has saved his life....unfortunately the Dental School is not capable of dealing with the side effects the radiation and chemotherapy has caused to his mouth, teeth, and throat.The first issue was that they were unable to properly fit dentures, and then most recently they are billing him for an experimental prosthesis that he was unable to use and was told it would be saved until his throat healed enough to use this device. Honestly, I think they thought he would die before his throat healed to have this device reattached. Well, here we are a year later and the prosthetic is no where to be found yet they are insisting the bill be paid for this item. The doctor said from the beginning it was an experiment, that it may be too early, and that payment would be due when successful.The billing office and Dental Clinic do not work in cooperation. Calls are not returned, and the person who answers is never the person you need to speak to - they will have ________ return my call.....but no return call. The billing office calls and threatens, even though they have been told repeatedly the bill will be paid when the prosthetic is successfully in place.For cancer care U of M Medical is second to none, for complicated dental work - look elsewhere!

My Experience here at the U of M Dental School has had its up & downs..But in the end was worth it The Faculty was Wonderful overseeing my Student I was set up with & My Student Did a wonderful job accomadating my anxiety & discomfort about coming to the dentist.I would recommend coming to the school to get work done

If you want to be here for 3 hours for one cavity this is the place to go. After you get seen by the student they have to hunt down a real doctor and then they look at you. It takes forever to get anything done and they hurt you. These are students not real dentist that are doing the work! I will never return, this goes to the pediatric department too. They strap your kids down and traumatize the kids cause they HURT! Then after wana offer laughing gas like they didnt just poke around while my kid was screamingDumb.

I would give them negative 5 Stars if I could! Horrible! They screwed up everythingggg they touched. They were cruel to my child. Now Im supposed to make a four hour drive there again so the can re-cement a bracket they placed YESTERDAY?!? And they wont refer him to somebody closer to me to reglue those brackets. Probably because they dont want another dentist to see what theyve done to my child. This is exactly how you get people to never ever go to a dentist again.

My fiance was here today and the older nurse from the patient admitting clinic, room 1390, was incredibly rude and disrespectful to us, me especially...she made me wait outside, yet my fiance cant speak shes in so much pain. So the lady keeps coming out to ask me questions instead of allowing me to sit in the room. The referring dentist didnt send the referral, so she came out and chided me like a child for not bringing our own copy, and complained saying we went to the wrong place and should have went to emergency upstairs...weve talked to about 5 people to get here and weve told all 5 the same exact thing, she has a broken lower left molar that has grown into her jawbone at the root. She needs it extracted, shes in intense pain, and the hospital and dentist said it needs to come out and referred us here...they directed us to where we are now, so why is this lady standing in the lobby talking to me as if Im a child when if shed stop staring me down with those judge Judy eyes and be polite and nice shed get the answers she needs without upsetting the patient. She refuses to update me to my fiances status even though my fiance has texted me and said there is an empty chair in her dentists cubicle...she threatened to make us come back since our referral wasnt just the way she wanted it. This woman alone has single handedly ruined our time here and no matter the level or quality of service my fiance receives from the ACTUAL dentist, we wont come here again.