My daughter injured her wrist in a soccer game. We raced to the Bone and Joint urgent care. We arrived not long before closing. You would never know it though. Everyone was so friendly and pleasant. No one rushed to get us out of there. They took the time to explain what the injury was (hairline fracture) and how it would be treated. Our PA Hope was wonderful! She put my 13 year old daughter at ease through the whole process. Even though she left in a cast my daughter was happy and smiling and in less pain. Huge thank you to everyone involved, especially Hope.

Dr. Dutt was fine with my daughter when we finally got in. Some of the receptionists have been very rude and you can expect to have your appointments cancelled/rescheduled countless times before the doctor actually decides to be there for one. Would be fine, but when you’re working on early hip dysplasia intervention for an infant it’s unacceptable. Have set aside multiple days to go being as it’s over an hour away from us just to be called the day before or day of and have it cancelled.

This place is a JOKE! I live an hour and a half away and drove all the way down to bring my 2 year old to his appointment. When checking in I get told that they had canceled my appointment and NEVER contacted me! So I wasted 3 hours in a car for NOTHING! They should be made to reimburse me for my gas and the money I had to shell out for a babysitter for my other children! Needless to say, I’m not going to be using this place after this. Stay away from these clowns.

Dr Whipple is great and the staff is very helpful - especially Unique (sp?). Unique was very patient and professional when assisting me make an appoint. I appreciate her work ethic and friendly disposition.

Had an MRI at the Bone & Joint Center last evening and came upon three friendly, lovely young women! The receptionist was welcoming and polite as were the two ladies that prepared me for test. I even received a gift of three masks 😷 as I had complimented them on the butterfly decorating the suite! How refreshing it was to meet these genuinely helpful and pleasant women!

Dr. Das and his team are wonderful ! Im very pleased with the care i received yesterday before and after my hip surgery . There was another doctor (Kennedy) who wasnt so nice and the nurse manager in recovery needs to speak to her nurses a little nicer than she did yesterday.... just saying 😉

I suffered for 14 yrs w my ankle out place went To rosebum he did my ankle effusion I was finally got my life back he amazing doctor I would highly recommend him

Drove an hour to be seen on a Sunday and was turned away because I had already been to an e.r. the light before ( that wouldnt give me a cat scan) wound up having several torn ligaments whn I finallynwas able to get looked at. What a disgrace

I have been trying since May to have blatant mistakes corrected in my last appt with Dr. Lawrence in April. After speaking to his ofc person & going over line by line with her to clearly point out each and every error, I still did not receive a corrected record. After leaving a message with her reminding her it is my legal right to have these corrections recorded, I received a copy of an ofc note that corrected one serious error, but did not correct several others. Actually, she added yet another error to the note that wasnt in the original note.I called your medical records dept to request a form be placed in my file indicating the errors made & my objections & corrections along with my comments describing Dr. Lawrences behavior during my visit. I was told by Medical Records she had no idea if a form actually existed. No effort was made to connect me with someone who might be able to offer additional information.My efforts to have my medical record corrected is my absolute right that so far has been ignored by this practice.

Doctors Lozman & Mulligan are awesome 5 stars.. Physical Therapy center Every employee is great 5 stars..Only issue is with paperwork getting where it needs to be and having phone calls returned.

After dealing with wrist issue and going to several other physicians, Urgent Cares, Hospital, being misdiagnosed was advised by primary to go to the Bone and Joint Ctr., so glad I did. I went in late on a Saturday without an appt., I was taken in and met with a young PA, think his name was Kevin, he listened to my long story regarding issue with my wrist, he didnt dismiss me at all like I had been at the other places I had visited previously. He scheduled me to meet with Dr. Marinello, I have to say he is a Golden Asset , he did preliminary test, scheduled me for MRI, shortly after finally an accurate diagnosis was had. On June 1st 2021flexor tensnovectomy was performed. Everyone there, Nurses, Anesthesiologist (TAZ) from Troy.PT underway and hopeful of full recovery. Thanks for being there doing what you do. Marc Rosebeck

Dr. Andrew Morse was exceptional. Excellent skills and excellent professional mannerisms when dealing with patients. 5 stars.

The place is an assembly line factory.Some receptionists are incredibly rude with patients and will lie and falsify reports. The orthopedists are arrogant and don’t ask pertinent questions. You are treated as a number and a profit vehicle. The people who run the place are purely profit driven. They really show no interest in patients.Communication between doctors and patient is extremely tough. One needs to advocate for themselves hard, that is if the doctor will give you an audience in the first place.The office is the Costco / Walmart of orthopedic care except the employees are not as nice.

CANT GET THRUE ON THE PHONE

Called with my wifes spinal stenosis the person in urgent care said no spinal doctor and do not know when we will have one.-so go away--. ok caled orthony they accepted my wife talked with her and set up an mri and gave her pain medicine..The take away Bone and joint center does not want new patients so go elsewhere..

I had a terrible experience here. The bottom of my spine was swollen and I was crying in pain in the waiting room for 3 hours. At one point I had asked for an ice pack. They said they didnt have one and so I asked for a tissue and the woman at the front desk said they didnt have any (I later found out they did). When I finally saw the doctor he talked and looked at me for a total of 1 minute and 30 seconds and sent me on my way despite how much pain I was in. Would not recommend going here.

Follow up.....I called again, hit 0 on the phone on the off chance Id speak to a human,,,did!..told her my story, connected me to a manger.......voice mail.. left messege..3 days later..no return call, Responded to the Owner url given..no response. Terrible organization. I hope my insurance asks me how service there was, Most unprofessional medical group I have ever dealt with.Medical staff very nice, good. Support/ scheduling..if they worked for me Id fire them.. Had an ultrasound scheduled. Unfortunately got bad news..cancer..and biopsy scheduled same day. Unrelated issues, but the bone issue, unresolved will cause incredible pain during biopsy procedure. Called 5x over six days to reschedule to get get diagnosis. Never called back. Id give a 0, but cant. Unprofessional support staff. If I could call the Dr I would, but thats impossible these days. And I have excellent insurance, so not an excuse.

Went on Sunday, forgot my card, were unable to help me. Took my address first, then went in back. Then came back and said they cant process it. Its on a website, right? Might be a little inconvenient but not impossible. Went home to get card. Returned, wouldnt allow us in for another reason. When my child was injured they did not want to help us.

Wow. My husband had a very bad experience. Both his knees are in bad shape, so he tried to get an appointment with Dr. Gerdemann but the assistant was so rude and unhelpful on the phone, that he abandoned. Then he made an appointment with Dr. Alfred as we had friends who had their knees operated on by him. He made an appointment, drove an hour to the Bone and Joint Center, only to be told that he DID NOT have an appointment, because Alfred cancelled his whole day but no one called my husband to tell him this. Even worse, the receptionist then told my husband that Dr. Alfred would not see him because he is a GENERAL ORTHOPEDIST and not a knee specialist???? The Center should revamp and re-train their bookers as we will definitely go elsewhere and never, EVER, recommend this Center to anyone.

Easily the worst experience I’ve had in a long time. The urgent care registration woman, I believe her name was Corrin, was so rude it was unreal. She was nasty to multiple people including telling me “I don’t need your maybe answers, yes or no, it’s that simple”, told a concerned mother “too bad” when she asked for an estimated time to be seen since it’s been a while since they checked in, and even told a man he should go else where. So you get treated like a burden and garbage by registration to then have to wait over an hour to be seen.

Very experienced doctors. Nice office. I totally recommend this place for your back pain and any other issues .

Can’t get through to anyone on the phone past the operator. Straight to voicemail and I’ve been calling all morning to get paper work that I need to be signed by my doctor and should’ve been signed by him the last time I was there.

I have three major things wrong in my right food. The original orthopedic misdiagnosed the problem. I was in terrible pain and the orthopedic urgent care refused to see me because I had already been seen by someone else. They used the excuse that my insurance company would not pay for it despite the fact that my insurance company told me to go there.

I would add less than one star if this allowed. I moved here from NC in June and have been attempting to set up a new Spinal Doctor for 5 months for pain management. I finally got one of the rudest people I have ever talked to (and thats saying something for how we have been treated in this state) to tell me that their practice has nothing to offer me. I have never been talked to the way this woman talked to me and the fact that a pain management center and spinal cord doctor is so above helping a patient is behind my comprehension. I am disgusted by the lack of care this practice must offer and frankly disgusted by the holier than though attitude I was met with from this practice. Just atrocious that you would treat anyone the way you treated me and cant imagine why or how they stay in business unless theyre the only game in town.

So I just started taking my adult autistic son there to see a dr. Lozaman about the way he walks. He was wonderful and very helpful. He did have to refer us to a spine specialist who was also amazing. I do want to mention that the only rude person we ran into was Dr. Lozmans nurse who asked me why didnt I take my to his primary dr before coming to bone and joint. Much to her surprise my son ACTUALLY had a problem. Why would I go to his primary only to be told to come here. She was very condescending

Women at the front desk that check you out are absolutely rude, obnoxious, disrespectful and ignorant. I have never had an office treat me this way. Do not go here!

The phone operator especially for dr. Diapreta and making an appointment is very hard

Cant get through. Their customer service Dept and appointments department are almost impossible to get through to.

I too would leave less than one star for “Dr.” Riccio. I took a day off of work to drive my elderly mother to an appointment. She called to request a phone appointment to simply read an MRI that was already completed. “Doctor” Riccio said he doesn’t do phone appointments. We drove the hour the next day to appointment and when we got there Jessica told us that “Doctor” Riccio had car trouble and can’t come in. My mother called three times that morning before making the hour drive to be sure and then “Dr.” can’t take an Uber to work apparently or even pay for AAA road service. I didn’t know people still had “car trouble” these days but it must be difficult calling to cancel appointments from the ski slopes.

I had bilateral knee replacements performed by Dr. Phelan. His nurse was very pleasant and personable. I was unable to walk to the mailbox and now walking 10,000 steps a day. Very pleased with outcome of surgery and Dr. Phelan was so nice to work with. I would highly recommend Dr. Phelan!

Dr. Lozman is the absolute best! He really cares about his patients. I would recommend him to anyone that wants a competent, kind, thorough orthopedic surgeon to get them back to health!

I like the layout a Bone and joint center the people were very pleasant there unfortunately it didnt turn out well for me there because things were done and not done correctly by the receptionist nor by the scheduler but everything worked out to the best possibilities

Poor service, from appointment scheduling to doctors visit, some people are nice but the majority are overworked which makes them short and uncaring. If you have a minor problem you probably will get taken care of but a major problem is iffy, do your own research if a doctor offers you a treatment plan, because they dont take the time to look into whats best for you but whats best to process you quickly and move on to the next patient. Appointments are very quick due to overbooking, if you keep a doctor longer by asking questions they get agitated, most of them have a tough time also due to being overbooked but hey, dont forget thats why we go there, for help.If you have to go there then so be it but if you can go to a smaller Orthopedic office, I would recommend trying somewhere else, i dont like to leave negative bashing reviews but the truth is the truth.

If I could give no stars I’d do that. This is place is ridiculously slow . 1 hour and 45 mins to get a room then another hour an 45 mins to maybe see a doctor? After a while I just got up an left cause my health is more important then waiting on these people. Go to your primary doctor an get a referral an see some one who cares

Need more seats on,the outside for people that cant go up to sit on one bench is not enough

I have been in chronic back pain for almost a year since a car accident I was in and have been trying relentlessly to figure out the problem. I went to Dr. Shatynski for a new patient appointment and I would give him 0 stars if I could. He continuously cut me off and would not let me speak or explain my own medical history in my OWN appointment. He then went on to scold me and dismiss me about medications I was on prescribed by my PCP. He treated me like a burden and was extremely rude and rushed. I never had the opportunity to ask any questions. He told me to go to physical therapy and come back in 6-8 weeks. When I tried to tell him I already completed several weeks of physical therapy and the physical therapists themselves had to stop seeing me because it was worsening my pain he completely cut me off and then left the room. I will never return to this office. I felt extremely mistreated and misjudged. He had no right to treat me so poorly when all I was searching for was help. I tried several times to speak to a manager in regards to this and sat on hold for over 40 minutes waiting, left messages with no return calls. I would not recommend going here, at least not to see Dr. Shatynski. He treated me like I was just another paycheck and not a person in severe pain begging for help.

I had my hip replaced by Dr. Roberts a month ago. The care and treatment I received from my 1st appointment with Dr Alley through my post OP appointment, went way beyond my expectations. All encounters I had were informative, professional and caring. Questions I had leading up to the surgery and post surgery were answered promptly by Mandy, a PA in Dr. Roberts office. The operation, done at Saratoga Hospital due to the Covad restrictions, went very smooth with a wonderful nurse, Renee, helping me through the whole process. Dr. Roberts did a great job with my hip and I was close to pain free after the 1st week.

The receptionist desk here was so rude and unprofessional. There was no compassion with scheduling-GAVE US THE NUMBERS FOR US TO CALL THE SURGEONS SECRETARY. “See if they can help.”

My family has been with Bone and Joint for nearly twenty years. Through them, we have met some of the kindest, most well-rounded physicians who have gone above and beyond for us. They are truly phenomenal and we are extremely grateful to them for all they’ve done for us. Until recently, we’d never had an experience with them that was less than stellar. Those who need to make an appointment with Dr. Riccio, PLEASE beware of the fact that Jessica, his secretary, is extremely rude to patients. My grandmother (who is nearly eighty) had an appointment at his office a couple weeks back, and Jessica was so obnoxiously unkind to both my mom and grandmother that my grandmother was literally SHAKING in the office. I find this act of downright disrespect troubling. This woman is a clear and present anomaly in the Bone and Joint family, and I’m genuinely puzzled as to why she’s still with them.While Jessica’s behavior is enough to land any business or office at a pitiful rating of half a star, I still give Bone and Joint 3 stars because they truly do have the most compassionate, brilliant doctors, which somewhat makes up for our poor experience. We’ll take a hard pass on Dr. Riccio’s office until they hire a new secretary (which is unfortunate because he really is a great doctor), but do intend to return to Bone and Joint for treatment from other physicians.

Always felt rushed during our appointments. Called asking for a referral for Physical Therapy (my son has ASD so hes pretty clumsy to begin with, not to mention after breaking a leg and it being in a cast for seven weeks) and it was never followed up on. Also my son needed a note from the Doctor stating that he is ok to return to school after breaking his leg several months ago. After receiving a voicemail stating the secretary was unable to send it (because she was using the wrong fax number, which is fine, we all make mistakes) it took me FOUR phone calls of being transferred to the Doctors voicemail when I SPECIFICALLY stated that I wanted to speak to the secretary that was trying to fax the note. (Last time I was on hold for ten minutes and they STILL tried to transfer me to the Doctors voicemail.)Keep your expectations of their secretarial staff super low.

The office refused to make an appointment for my disabled veteran husband. After being released, the hospital sent a referral to this office and said to follow up w ortho immediately but we heard nothing. We called multiple times and sent over the referral three times with confirmation that it was received and someone would follow up with an appointment. But No one called to make the appointment. Each time my husband called, the office said they had no record of him.We did this for 10 days. We had to go in person with referral in hand to get an appointment and complained about it to office manager who was dismissive and said we were insulting. Then he kicked us out without an appointment bc we told the truth about what happened which he did NOT care nor see an issue with. the man was not phased by the fact that my husbands back is out, he’s been waiting to see a dr for 10 days and cannot even get his foot in the door bc the office can’t get it together. The fact that it’s 2020 and we had to drive over there to hold their hand to get an appointment is beyond bad business. When my husband pointed at the manager’s mission statement on the wall the manager waived it off and said “I don’t care about that”. DO NOT GO HERE. We called a different office and had an appointment made within 5 mins.

Very poor quality of after hours/ on call support.Update: never contacted by bone and joint center despite giving them my personal information. It seems poor service and apathy goes beyond on call staff.

The doctors are good but their staff not so great. Every single appointment I made at this office with Dr Marinello gets cancelled. My daughter is in school, I make the appointments for the afternoon, weeks in advance and right before the appointment date I get a call to reschedule or move it for mid-day when she’s in school, EVERY single time! Why offer appointments at 8am or 2:40pm if they’re not going to honor it? For a broken finger her appointment has been cancelled 4 times! At first they said the doctor had an emergency surgery so we happily agreed but 4 cancelled appointments later it’s just not professional or good business at all.

Not a place one wants to go, but if you have an injury or need special medical attention this is the right place. Large office with many doctors, but they keep people moving quickly. The staff there is great. A huge thanks to Dr. Mulligan as well as the OT staff at Thomas Nicolla.

Fantastic. Went here on and off for almost a year in 2015-2016, and everyone was so kind. The waiting room is large and comfortable, and they are quick to call you in for your appointment. The nurses were kind and supportive, and my doctors were so amazing. They sat down and explained everything, made sure I had all the right info, it was nice. Reception was kind, the woman making my appointments always made sure They didnt clash with my college classes. Highly recommended!

My mother in law was verbally mistreated by Dr. Riccios secretary, Jessica McNallly. Jessica was extremely rude to her while she was scheduling an injection appointment for her. My mother in law is 80 yrs old and had some questions but Jessica was annoyed by her asking questions. My mother in law begin shaking from how rude this terrible human, Jessica McNally was to her. Its unacceptable to have miserable staff working with patients. Rotten fowl human to demean a patient the way that she did. I do not recommend this practice to anyone. Complained to the director who did nothing about her demeanor. I will make sure to report this terrible experience to everyone we know.

I can’t thank Dr. Chesina enough for his exceptional surgical skills putting my broken ankle back together. His kindness and concern was appreciated. If you need a great surgeon I highly recommend him. It feels wonderful to walk again.

I would recommend Dr. Max Alley to everyone. I was impressed with the professionalism, the cheerfulness and the overall care I received, from Dr. Alley and his staff. If I could give them 10 stars I would. Thank you to all of you at the Bone and Joint Albany NY. I really appreciate how much each of you cared for me.Sincerely, Cheryl C

I truly question if the people that set patients appointments have the brain capacity to pick up a phone. I have been trying to get a hold of them for a week to set an appointment and all they do is put me on hold. In 4 phone calls I was on hold for over an hour and a half. Mind you in person, there wasnt one time where I spoke to a receptionist and they didnt have food in their mouth. Its too relaxed and easygoing for a medical office. They dont make it an apparent at all that they care for their patients needs.

Dr Riccios Secretary is a nasty demeaning human. Took my 80 yr old mom there for her visit with Dr. Riccio. His secretary, Jessica McNally, is the most rude disrespectful human i have ever met. I cant even believe she is still working there. She should not be working with the public.

I had a great experience at the Bone and Joint Center . I have been going to see Dr Lawrence sense 2015. He did neck surgery in September 2015 which turned out wonderful.Then again in 2017 He did Lower back surgery on me in November. My back feels great.I went to his office in June of 2018 for my last check up was having trouble with my knees and I asked him who he recommended and he set me up with a knee specialist at the Bone and Joint Center.I highly recommend Dr Lawrence and the Bone and Joint Center only place I will go . Never had a problem waiting to be seen.was always seen in a timely manner.Everyone in his office was always polite and very helpful.

I had foot surgery back in October of 2018 with Dr. Andrew Rosenbaum. I had a very successful surgery; however, I had well over 45 minutes or more (last visit was over an hour) of wait time for all 3 of my post-surgery visits with him. First, before I get into my complaint, the check-in is absolutely ridiculous. There is a sign at the front of the check-in line to stand at the sign so that you cant hear folks giving out there personal information when speaking with the people at the front desk. Well, if they havent figured it out yet, you can hear EVERYTHING folks are saying - their home addresses, phone numbers, etc., etc. So much for privacy. Anyway, moving along with my original complaint, the nurses (or assistants - not sure what role they hold) would call me into a waiting room, shut the door, and then I would just sit and sit waiting to see the doctor. On all 3 visits, I had to get up and open the door because it would get so uncomfortably warm. These folks think that we patients have nothing better to do but wait to see them. Its ridiculous. They are over-booking appointments and we patients have to deal with it. I have a job, too, and my career is just as important. I have one more appointment coming up in the summer and I am hoping that it is my last.

BY far the worst experience at this place than any other. I would leave less than one star if I could. I had spinal stenosis, drop foot and was in excruciating pain for about a month. I could not sit, stand, lay down, I was on crutches and could not sleep. They did not treat me seriously because I am 20 and prescribed me steroids and muscle relaxers, and no pain management. In those weeks I developed permanent nerve damage because it took them so long to read the MRI. I eventually ended up going to Saratoga spine with Dr.Herzog ( I would save your time going to bone and joint and just go here instead, he is absolutely amazing) and the DAY I went to see him I had nerve testing and scheduled surgery for the next day because of the severity of my condition. After I had already had a lumbar laminectomy and discectomy, B&J finally called to give us the results. This was a horrifying experience for me and I will NEVER go back to this place, and I tell anyone considering going here to never go here either.

They placed us In a small room and shut the door where it got extremely warm. You have to have a lot of patience to come here. Always have to wait over an hour before anyone comes to see tbe patient. Even though theyve spread out the doctors on the different floors. Still waiting 1 hr 20 min later to talk to doctor for 5 minutes.

Excellent experience! Professional caring office staff! Dr. Whipple took his time to evaluate me and come up with a plan of care. Did not rush to make a decision for surgery but instead advised for some time with medical management! Would highly recommend this office and physician.

I have not met a more friendly doctor in James M. Schneider. He has been very helpful and is very good. He have help me a lot. I would like to give him six stars, but there was only spare for five. Thank to James M. Schneider and his staff. Everyone has been fantastic!

Outstanding care and service through a well designed team of excellent folks. Our whole family have been patients and great from peds to trauma. Kudos!

Dr. Alley is wonderful. He is thorough, knowledgeable, friendly and has a good bedside manner with my children. He answers any questions and explains what is going on. We have seen him multiple times and never felt rushed or that he didnt give us enough attention. The office staff is friendly and the nurses/assistants that we have encountered have all been great and really nice and compassionate with my kids.

This place is horrendous. I had to wait over 2 hours for someone to finally call my name. I was in extreme pain. And when they finally did the physician’s assistant (there was no physician/doctor present in the office) was asking me questions that had no relevance to my chief complaint (back pain) & the questions were of sexual nature. The receptionist on the phone was extremely rude and essentially refused to provide me with documentation I could give to my professors. Do not go here!

I have nothing but good things to say about my experience here. I am thankful I chose this provider and I look forward to Dr. Andrew Morse helping me in the near future he is awesome. I felt comfortable and relaxed every visit. It has been a wonderful experience besides having a sore wrist.

Had appointment yesterday with Dr. Kerr. Friend highly recommended him. Most professional and kind man. explains everything thoroughly. Not only that but two weeks prior i received great service from their new urgent care facility in same address, and no appointment!

Even though Dr. Roberts is very difficult to see because of his full schedule. I never feel that him seeing me that I am just a patient that hes a hit it and quit it visit. I think he actually listens, pays attention give good advice and talks to you before he goes on . A Dr. as busy as him to still make you feel that youre his only patient is very important. Thankful.

Unfortunately, I’ve had to make the trip to this building many times for myself but every time I’ve had excellent service. Highly recommend taking your medical needs here.

Quick and friendly service from all staff! MD DiCaprio, PA Brad, and Abbey were wonderful with me and my care received! Surgery planned and done ASAP and I will back to work soon. Couldn’t have asked for a better team at this center! ❤️

So far excellent!! Had a 8 am appointment and everyone was on time Everyone was excellent. Dr Ally took the time to show me my MRI and to explain what needs to happen. Very friendly and accommodating staff.

I had an appointment with Dr. Zanaros regarding my carpal tunnel pain. I had the nerve testing and I already had the endoscopic hand surgery and I am doing so much better. Everyone has been so nice and Dr Zanaros is a great doctor, thank you for fixing my hand 🙋‍♀️✋

I’ve been going to the Bone and Joint Center for the last 10 years. Todd Shatynski has been my orthopedic and I believe he is the best. I will not make appointments with anyone else. It can be difficult to find good doctors who care deeply for their patients, but I’m happy to say I don’t have to look any more. The wait can sometimes be lengthy here, but I truly believe it’s worth the wait for the care I receive.

I love that the doctors are so knowledgeable but I don’t understand why I even make an appointment if I have to wait over an hour after the time I made it for. I left work early for my appointment and waited over an hour to even be seen. I just find that very inconsiderate and when I’m supposed to be getting home to my children I can’t understand why it’s okay to make people wait that long.

My daughter is 16 years old and all staff at the bone and joint center was wonderful to get. They all tried to make her as comfortable as they could. They are fantastic. And Dr. Das is amazing And We would recommend him to everyone.

I suggested Bone and Joint to my girlfriend after she experienced substantial knee pain while running. I had had a very good experience being treated for a broken foot over a year ago and thought it was the right move.All in all, the nurses were consistently rude to my girlfriend, she waited too long to be seen, appointment and follow up were scheduled without her consent and without being notified, she was given inaccurate assessments based on old scans of her knee that kept being confused by nurses and doctors as current ones (though dated for 2014), and her knee problem was never successfully resolved.Looking at reviews this whole establishment has fallen from grace over the past 6 months and my girlfriend and I agree. I’m disappointed in the level of care provided and the clear lack of time or organization in treating patients.Please do better.

Patella tendon surgery. Everything went beyond expectations. I was worried and did a lot of research quickly as I needed emergency surgery. Like anyone would be, I was very nervous about my decision and who would do the surgery. Dr. Alley performed the surgery and all follow up visits. The experience could not have been better, perfect. I continue to be pleased w the outcome and I am very thankful I was able to get in w this group. Real people who just get it. Hard to find these days. I highly recommend, Thank you!!!!

The nurses and my doctors (anesthesiologist included) were absolutely fantastic for my recent ulnar nerve surgery. Highly recommend Dr. Quinn and Dr. Kennedy, as well as all the nurses. Thank you so much.

Dr. Dipreta has a seriousness about him- and is very professional. He is open about his diagnosis and offers viable options and he works with you to determine which may be best for your situation. He is kind to my other children who are just along for the ride- and sometimes breaks his professional demeanor to interact with them. I appreciate that a lot as a mom.

Went here as a second opinion. Felt comfortable from the moment I entered the office. Staff were really great, and Dr. Gerdeman listened to my concerns and there was no pressure to stay with him or follow his recommendations. We were definitely on the same page as far as my injury and why he was suggesting the treatment he was. I ultimately decided to go with his recommendation over the previous doctor I had been working with. I would highly recommend him to anybody.

My experience with Dr. MORSE and the staff at the Bone and Joint Center has been nothing but excellent.. I have found them to be both professional and kind... Yes, sometimes you have to wait but this is a large practice and I am not the only patient.... They have been wonderful in getting me in quickly when I needed to see Dr. MORSE.. Tracy, his secretary, has a terrific personality and adds a smile to every visit... Based on my personal experience I highly recommend this practice.....

Spent hours waiting..I would call it non-urgent . In fairness, it might have been unusually busy but I dont know. The doctor was good. The check-in and check-out staff were annoyed that I existed. Customer service training would be a good start for these glaring sourpusses.

Dr. Roberts and his staff are the best. He has always made himself accessible to me. I have emailed Mandi numerous times with questions for Dr. Roberts and I always get a quick response.

I am so thankful that I was finally sent to Albany Med after 2 previous emergency rooms looked at my arm. Dr Cory Czajka was fantastic. He repaired my arm and elbow. He was professional, compassionate, and thorough. I never felt like just another patient by any of the staff at Bone and Joint.In my opinion, there is no ace better.Thanks to all of you.

Grateful for getting an appointment for urgent care on the same day I called. From the reception staff, nurse, Nick in x-ray & Kevin giving me a cortisone shot, each one explained what was happening & was very friendly & professional. Dr. Robert Hedderman listened, evaluated my concerns & provided treatment & information about follow up within a half hour of meeting him. Would recommend this practice! Thank you!

Despite an extremely busy clinic day...Got a timely appointment. Quick check in. Xrays on site. Saw a knowledgeable Dr. I received an accurate diagnosis. He was clear with instructions for follow up.

Started coming here for my hip issue and am glad I chose this place. Have met with Dr. Caldwell and Dr. Flaherty and two incredible guys. Very professional and knowledgeable and wouldn’t go anywhere else if you’re having issues.

Dr Ally is personable and has a commendable way of explaining your medical condition in such a way that you understand all points of your care-without a medical degree! When I leave his office I have a good understanding of what’s expected, both from the practice and myself, on the road to recovery. I would rate his service a 10.

While practice side of the house is great the billing side leaves a lot to be desired in my opinion. I was over billed on a visit and when I submitted the claim to my FSA, CDPHP denied the claim because B&Js billing error. To fix this error I had to fight with both CDPHP to get a straight answer and B&J to get my money back. It is not the dollar amount that us the problem it is the careless disregard for fixing the issue.UpdateAfter speaking with the office manager she was able to correct the issue that original billing office was unwilling to fix. I have updated the stars to reflect that. If I could I would rate the practitioner 5 stars and the billing dept 3 stars.

Dr Flaherty and Dr Lawrence are exemplary doctors! I only gave 5 stars because you dont offer 10... Awesome staff, nice facilities and several locations. If your shopping around, you can stop here!

Dr Fuchs is a wonderful doctor. I could not be happier with my new knees. I recommend him to everyone I can. I see other people who had their replacements done elsewhere and I thank God I went to Dr Fuchs.

Good location, good service, nice nurses & doctors. Assess your problem nicely, quickly, and easily. Very careful. Give good treatment advice.

We have not had a good experience here. A wrong diagnosis in January and months later my preschool age daughter is still dealing with pain and swelling in her ankle. We are currently waiting for a prescription from the doctor for physical therapy. I want to make a formal complaint, but it sounds like this business really doesn’t care and nothing would change. Too bad for our injured kids and others suffering from injuries that the doctors and their staff won’t put more effort into providing better patient care.Update: we ended up having to get an MRI done on my daughter’s ankle. She had to go back in a cast for a few weeks. Misdiagnosed by first doctor and the second doctor (pediatric ortho at same office) took the cast off too soon. Her injury happened in January and it took until May to get proper treatment. I would not recommend this place to anyone.

Their extremely long and obnoxious voicemail system that tells you how great this place is before you get put on extended hold is just the beginning. It takes forever to get an appointment, then they cancel it a day before because the doctor became unavailable (golf?). When I did get an appointment it took over two hours of waiting before seeing a doctor. Most of that time was spent sitting in a hospital gown in a general waiting area with clothed people - talk about uncomfortable.

Dr Whipple is both professional and knowledgeable. Leads the patient through the problem towards cure with absolute care.*Support staff could add more magic wearing a smile and treating each customer with a warm welcome!

They have a very disorganized service. There is a large waiting time from the time you check in to the time you see your doctor. Some doctors are usually running late so I would recommend getting an early appointment if possible. The specialist I visited was not very good either. I got a second and third opinion from other specialists and they were both confused as to why the Doctor at Capital Region Orthopaedics decided to target a certain area when the cause of the problem clearly laid somewhere else as evidenced from the MRI. The clerical staff is also not very competent. They consistently told me that they would call me to schedule a follow up appointment or that they would take care of the following steps. Do not believe them, you will have to either push to schedule a follow up before you leave or keep calling them yourself until you can get through and get a follow up appointment. Even trying to put in a suggestion to make their services better is problematic. But it is a large complex and maybe your specialist has a much better team. My specialist did not. Even his nurse agreed with me and asked me to put in a written complaint so that the managing team could take better care of the multiple issues.

Dr. Roberts did a total replacement of my hip a couple of years ago. I was skiing nine weeks later without any pain or discomfort. I hope he can do the same for my knee!

Top Notch Service. I have been there several times and always had professional service.The doctors are experienced and all were very caring. I highly recommend the bone and joint center.

Horrible experience.The desk girl was texting her boyfriend while trying to do my intake and messed everything up. I waited 2 hours. She entered my phone number wrong so I never received my follow up calls. After having an MRI done I could not get anyone to call me back to discuss results. I have called daily for the last week trying to schedule and appointment and no one will answer the phone.

Dr. Mulligan is always the best. Take the time to talk and answer all your questions. Appointments there at the Bone and Joint Center are always prompt 10:15 appointment is at 10:15 appointment. And the staff is always so nice.

Dr Das did a great job a few years ago on my hip that I knew I would be able to trust him with my shoulder. He took the time to show me and explain what was going on. Not just rush the appointment to move onto the next patient.

Great staff! The doctors that I have seen are very knowledgeable and honest. They made me feel more comfortable about getting my surgery.

Dr David Quinn is awesome. He listened and he didn’t minimize my pain or symptoms. Truly appreciate that simple gesture of respect. 👍🏾

Dr. Zanaros is an excellent Orthopedist. He listened to my concerns and provided thorough analysis of what was going on, as well as easy to follow tasks to correct the issue. He had great bedside manner and got me in and out relatively quickly.

First time at the Bone & Joint Center after being referred by my primary care physician because of hip and knee pain.Found everybody polite and efficient and Center seem very busy do not feel rushed at all. Dr. Fuchs seems like a down-to-earth but no-nonsense guy who diagnosed and gave me the news like it is. I like him.The only thing I did not like about my visit was standing in lines to check in and to check out. Most of us are there due to some sort of pains and it is a pain standing and waiting in a line, even when it does move somewhat quickly.

The past three interactions I’ve had with the secretaries in this establishment have been extremely unprofessional and unhelpful. It’s so disappointing that the only quality care is unattainable because of the inability of staff to communicate and coordinate.