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Kids & Family Dental
65 Wolf Rd, Albany, NY 12205, United States
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Va
Review №1

Does not answer phone calls. Does not return phone calls.Daughter went there once for a cleaning and x-rays. Previous dentist spotted the start of a cavity, but this dentist didnt report same findings to me. When we returned to her normal dentist 6 months later, the cavity was worse and needs to be filled. I need records forwarded from this office, but they dont answer the phone or return calls. Have been trying for a month.*Update, I finally got someone to answer the phone. The reason I have not received a call back is the phone rings a lot and I should have left a message. For the record I left numerous messages...

Qu
Review №2

Had a appointment in November 2020 for a cleaning, I got a text to reschedule to April 2021, which was fine cause I was busy but a cleaning is every 3 months, so I got my number changed at the end of April so I called no one answered, I called the next day left a message, explaining who I am and I changed my number, nothing, then I called again and they put me on hold for 10 minutes and then sent me to voice-mail, so Im trying to see who I can get in touch with about the problem because not only is this place for families but I have to go there cause of the insurance I have through my job that I pay for every week and I cant get a simple cleaning?! RIDICULOUS

Sa
Review №3

Don’t waste your time with this place. Made an appointment in November for a May slot.. the day of the appointment the office was closed and said they called everyone but yet I didn’t get a call? They rescheduled me for two weeks after. I called the morning of to confirm.. they wouldn’t answer the phone so I drove there in person to confirm the appointment and they never had my son in their system. They said give us another week and we’ll call.. gave them the benefit of the doubt. No phone call. Went back again in person- now there is “no dentist” because no one wants to work.. yet there were patients in there! This may be true for minimum wage jobs or direct care but not the health care field. Just stay away

Da
Review №4

Started coming here for my sons treatments. Now the whole family has switched over. Spotless facility. Support staff, reception, assistants and doctors all top level. Highly recommend. Keep up the great workDavid from Troy

As
Review №5

The staff is incredibly kind and thoughtful. They always follow through with their cancellation list and squeezing people in. My kids enjoy themselves very much, everyone makes it a fun time for them.

na
Review №6

It was willlow first dental appointment she is 3 years old , an she was so comfortable here an also I have to older girls that said it was the best appointment

Ae
Review №7

I have been a regular at this dentist for years. Even bringing my own child into practice for his first dentist. Sad to say well be switching. They dont answer phone calls, dont return phone calls after leaving multiple messages, and Ive showed up for appointments I was told I was scheduled for only to arrive and be told Im not in the system, we dont see anything or we called to let you know and so on. Very unfortunate because this was a nice place, but I think with staff changes and a dynamic workplace, things are extremely disorganized, unprofessional and just overall sloppy. Will be looking around for other kids dental offices ! Dont reccomend!!

Ti
Review №8

This office was good the first couple times my kids went and now they never answer the phone and they never return your call after leaving messages.

Be
Review №9

They were the nicest and most efficient people in a dental office that Ive ever been to! The manager really helped me and my mom get in to see them as soon as possible because my mom was in pain. Shes very professional and a pleasure to work with! Getting Ex rays was a breeze and normally its the worst part for me, but the girl helping me was so kind and sweet! The guy cleaning my teeth was also very kind and patient! And if that wasnt enough the Dentist Himself was equally amazing and helpful! It honestly changed our minds about all the negative experiences weve had at doctors offices before. Thanks to all of you who helped me and my mom that day :)

Be
Review №10

Dr Charles is the best dentistIf you want good work done totally Recommend him. Everyone is kind and nice.

Is
Review №11

Probably as any other business, this location has lista little bit of their great customer service. Text messages the day before of appointments indicating cancelled or no call or message reminder about other appointments.

Ca
Review №12

UNPROFESSIONAL MY CHILD HAD AN APPOINTMENT IN AUGUST (6 month routine) I CALLED TOO CONFIRM THEY RESPONDED BY TEXT THAT IT WAS CANCELED AND THEY WILL REACH OUT THEY NEVER DID! I CALLED THEM (A MONTH LATER) AND CANT GET HER IN TIL THE END OF THE YEAR!

Gi
Review №13

I love taking my son here. Everyone’s so nice and the girl that cleaned my sons teeth their always so nice. I will continue taking my son here. This place is awesome I’m actually thinking of going here for myself.

Li
Review №14

EDIT: changing my review to one star because they once again canceled my appointment LESS THAN 24 HOURS BEFORE via text message!! So unbelievably unprofessionalThe receptionist are nice but that is the only good thing I have to say. The management of this place is awful. Ive had my appointment canceled and rescheduled days before and pushed out months after Ive already taken off work and school. This has happened several times and is super unprofessional.The one time I saw the Dr for and emergency he looked me over for not even 5 minutes and barely even listen to my conecern. Hopefully I can find another place to care for my teeth because I dont not want to deal with this place

DR
Review №15

This morning had an 8 o’clock appointment,Young lady introduces herself no problem assistant begins with blood pressure screening and numbing medication but wait why is she putting it on the left side instead of right side. Then enters the Dentist She never introduces herself and treats me like I’m a idiot and acts like I don’t know my left side from my right side. Very unhappy with the service I won’t be coming back.

Mi
Review №16

I had the same experience with cancelled appointments and poor communication others are reporting on here. After a 3rd cancellation in a row I ended up speaking with a manager (beginning of March 2021). She was very nice (I wish I could remember her name) and explained to me she had been there about a month and was trying to fix things. She acknowledged the cancellation issues but stated that there was a dentist there whom they are no longer affiliated with for that reason. She was professional and wouldnt give a name, but I had seen Dr. Redmond before, I was constantly cancelled, and she is no longer there; so I think its safe to say she might have been the issue. She eventually sorted things out, got me in the next day and their new dentist had me fixed up in 15 minutes.I did not have a great experience with the front desk, I was being told I needed a crown when no clinician had said that, and other things. Ill let that go because I think that staff has probably been abused between COVID and dentists there who were not acting responsibly. They probably caught the brunt of the frustration.

Na
Review №17

Not everyone there is awful, but most seemed to be. Experienced a misdiagnosis from Dr. Redmond. Never have I had such an uncertain, insincere, and overall questionable experience as I did here. If they dont take their patients seriously, why take them seriously? Very let down at the care provided and disappointed by the lack of organization this establishment has to offer.

Sh
Review №18

Im not sure who the dentist I had was when I went in for fillings today but she was nice, and patient. She kept telling me to stop pushing with my tongue which Im not even sure what that means because I was trying to keep my tongue relaxed . Only problem is it seems like theyre always getting rid of and/or hiring new dentists and/or nurses. In the past year or so I havent had the same dentist when I go in. Nice atmosphere in general.

Al
Review №19

I really like this place very nice people

Ad
Review №20

Very friendly and helpful staff, my first visit to that location was for cleaning and it was done very well!

sl
Review №21

I was recommend to this place for me and my son i been calling since beginning of this year and i always get straight to voicemail and never hear nothing back very unprofessional and i wouldnt recommend this establishment.

c
Review №22

My son who is an awesome special needs kid felt so comfortable here and it was his first visit. From the lady at the front desk all the way to the amazing dentist. He took into consideration Christians needs and included him in the conversation. Thanks so much for your kindness. See you all soon.

An
Review №23

Dental hygienist, Betty, was AMAZING! Made us feel comfortable and safe! (2/4/21 AM). But the appt confirmation never asked Covid questions, and entrance in front barely knew what questions to ask except if we had been out of state and I had to assert “and no Covid symptoms”...then in the back, in the chair, were the pertinent Covid questions. By end, we were waiting on the dentist to give X-ray discussion, and I had my son put on his masks. But then hygienist came 30 seconds later, saying dentist would be over shortly, so he then kept his masks off. 25 mins later we were still waiting for dentist. Turns out, the guy next to us, I watched come in 20-25 mins prior, was never asked the Covid questions on the phone or up front...and when hygienist began asking, it turned out that he answered “yes” to himself having been tested positive for Covid in the past 14 days, but he felt that shouldn’t matter since the appt was for his little girl. They asked him to leave and he was not happy about it! His face mask was one of those black, breathable, one layer mask that wasn’t even enclosed around his nose and I sat there listening to him talk for the 20-25 mins, with no curtains enclosing us and my son in the chair, unmasked and in the possible air flow of the man. DOH told us to stay masked at home and be tested in a few days. Not happy about this AT ALL, since I specifically didn’t want to bring my son to our normal dentist because the assistant dentist never wears his mask correctly (we’ve had complicated dental issues, so after 4-5 times seeing that consistently made me feel unsafe and changed to have my son come to where I had hoped it would be safer)! The hygienist DID do a wonderful job, and wore he left masks perfectly and made us feel safe. It’s the entrance and lack of proper Covid screening questions that has now put us at risk and my reason for a lower rating.

Fr
Review №24

Best experience ever.. Great staff, I love to see employee working in a place they love as u can see it. They were very knowledgeable and professional..

Ma
Review №25

One star for the detail assistant for being nice and kind for my sons first time. I would NOT recommend for anyone to go there. Reason one they change their mind with doctors telling you one thing then a completely different thing the next visit just because you had to have a family member present on youre behalf along with the fact of pushing extra procedures that where not talked about or recommend the FIRST visit only 2 weeks before the second ... then the assitansts and doctors being rude for asking questions and dont double check the paper work to see family member is on the papers for youre behalf. The next reason is contact changing and inconsitancies with making keeping and changing appointments. The final reason youre appointment has to be rescheduled for a now THIRD time because the doctor has not recertafied for the insurance that that doctor takes and the others in theoffice are booked but dont take the same insurance when they all work in the same bulding. Warning to parents save youre time money and efffert and go some where else unless you want this. One more final resoson when you ask how to fill out the paper work and ask the assistants they tell you I dont even know how to fill it out correctly. take youre child else where.

Wi
Review №26

All of the staff are polite and professional. Seems to be a very positive environment. I think I’ve received good dental care each time.

Ja
Review №27

The worst place ever!!Not only did I get recommended to a doctor who doesn’t even take my insurance, they told me to go back to a doctor I couldn’t afford. There’s poor people in this world who can’t pay for things.The staff was not helpful at all.I sincerely despise this place. Never again!!!!

Jo
Review №28

They are awful at making appointments for patients with urgent matters!!! They always have new dentist in their practice which I find odd as well. AWEFUL EXPERIENCE CHANGING DENTISTS NOW!!!!!!!!!

ir
Review №29

I am very scard of the dentist but I love my experience at kids and family dental.there safety routine is amazing there staff are wonderful I loved it

Mi
Review №30

Staff are professionals, friendly, easy to work withFacility is clean . I was comfortable being here.

Ma
Review №31

I made an appointment here 3 weeks ago for severe tooth pain which I was already angry about that I had to wait so long to get an appointment for terrible pain. I went there today for my appointment, and they told me it was CANCELLED because I hadnt returned their call from yesterday and confirmed. This place had my phone number WRONG in their system so I actually didnt get a call yesterday, they called someone else and left a voicemail with the WRONG PERSON. They had given my appt to someone else even though they messed up and didnt even email me or try to get the right number. All the lady had to say was they could get me in in 2 weeks, no sorry, no anything. Do yourself a favor and make an appt with a place who actually cares. I ended up missing work and getting no dental care because they screwed up. SO STUPID.

Ob
Review №32

It was only one appointment and I was really happy with the service. The doctor and staff was nice and explained everything that was needed to be done adequately. They walked me through everything and answered all my questions, I will definitely say this is a great dentist office.

Sh
Review №33

The staff and doctors are amazing! They’re so kind, gentle, and attentive.

Nu
Review №34

They keep me waited for 5 months then cancel my appointment and reschedule for another and now again they wanted me to reschedule it for another five months.

ال
Review №35

The worst and the baddest place in the earth . They even don’t deserve one star . The in front desk are very bad especially the one who pick up the one and she is lair . The are best g mess .

Te
Review №36

I went with such apprehension, I was met with such a pleasant experience. Everyone so understanding and caring, made my visit feel like I have been going there for years.I felt very respected!I reccomend this place as it is a very warm atmosphere.I think reception could use a little improvement, just a touch!! But for the most part it was a warm visit.

Wi
Review №37

Our first visit at Kids and Family Dental was a very positive experience! The Dentist and Secretary that were helping us during our visit were very helpful. My (8yro) daughter felt very comfortable during our stay. The Dentist were patient and informative on the status of my daughter’s teeth and what procedures would be best to correct and prevent future problems with her teeth.

Do
Review №38

Kids & Family Dental needs to work on their communication with their patients and families. Also they need to work on their checking in system.

Ki
Review №39

This place treats you like a human, I like that in a dentist.

Qu
Review №40

Friendly Dentist and Dental Assistants. Makes my kids feel comfortable, safe and environment is clean. Front staff needs better customer service skills. Ive been there several times where they are just rude. When you call you are immediately put on hold.

Do
Review №41

Always an amazing experience. They go above and beyond! Thank you to Michael, its always a pleasure doing business with you.Bloomfield family

ke
Review №42

First time being their with my 5yr old son. The experience was great. They make him feel so comfy. He loves his very first dental experience. Great Job

Ji
Review №43

My family and I have been to many dentists, this one stood out. From the moment you walk in the door... clean, professional, comfortable, and the feeling of ease. I would recommend Family Dental to a friend and will continue going with my family as well.

Ju
Review №44

I love my dentist and my son loves his. I have been a patient from the month it opened years ago. I had a phobia of not being numb because as a child I had experienced being drilled even though I told the dentists I wasnt numb. My dentist at kids and family dental made me feel like I could trust him within the first appointment and now years later many appointments later that he is amazing at what he does and compassionate about dentistry. Thank you for doing such a amazing job and loving what you do. I must add everyone in this office has always been kind and gone above and beyond for my son and I. Thank you all for being who you are.

Nu
Review №45

Always good service provided.Robyn worked very well with my son. She was very kind, funny, professional, and informative.I hope to see her for our next visit!

Ma
Review №46

All of the staff are so friendly at Kids and Family Dental! The hygienists are so gentle when cleaning your teeth and they are very friendly with my boy, ages 9 years. Dr are also good. No waiting time otherwise i had very bad experience with other dental clinic where i have to waited like an hours. But here I hardly wait for 10min which is very reasonable. After seeing my kid here i also change my dentist. Now i am only going to Kids and family dental. I am generally not writing the review but i am really so happy with this clinic. Thanks all staffs of Kids and Dental clinic.

An
Review №47

A few of the people who work at this practice are nice, other’s pretend to be because it’s their job. The office manager Tanya, is condescending and snotty at times.

Am
Review №48

All of the staff are so friendly at Kids and Family Dental! The hygienists are so gentle when cleaning your teeth and they are the BEST with my girls, ages 4 and 5! They chatted with them while they were waiting their turns to have their teeth cleaned, xrays completed, etc. and listened to them like there was no one else in the office! They always go out of their way for my kids and as a parent, I just appreciate that so much! I also love that they have late appointments so we don’t have to miss any work or school!My kids LOVE going to the dentist!!! Thanks for ALWAYS giving my kids and I a GREAT experience at your office!

Ca
Review №49

Everyone there was respectful and professional. They accepted my Medicaid. It took a while to get my appointment, but they did a great job once I was there.

Jo
Review №50

Very good experience, been going here for 2 years, Lauren was my dental hygienist and was very good! Definitely recommend

Sh
Review №51

I have always had great experience the 4 years Ive been going there. The staff are great and the dentist is great. I love Dr Goldmen always the best interest for you. They are an all around great dentistry

Sa
Review №52

The staff at this office went above and beyond to help me, even though I am not a regular patient of theirs. They were quick, knowledgeable, and soooo helpful. I am very thankful to be out of pain!!! Dr. Goldman was wonderful 👍

Me
Review №53

Very dissatisfied with the lack of kid friendly staff that know how to communicate to children in a friendly, creative way that makes their first dental experience more positive and productive. First there were no toys at a pediatric dentist, which I thought that to be rather strange for a place that caring is their specialty and that is for kids. The pamphlet racks advertising how to help parents help their kids were completely empty. The website encourages parents to come but only allows one parent in the back so we had to awkwardly decide on a moments notice. The dental assistant introduced herself very quickly as she put on her mask and blue gloves and tried to get my 14 month old son to open so she could just see his teeth. She was rushing the entire visit spent maybe 6-7 mins total in the back and from my sons perspective... this was a stranger who hadnt even attempted to establish a rapport with him before suiting up and expecting him to let her stick her blue hands near his face....I do not blame him! She did not make this a fun experience by showing him any tools like the website also advertised and scolded him for reaching out to touch the arm of the machine from the dental chair while on my lap. She made no kid friendly attempts to make him smile or laugh which would have allowed her to get a look at his teeth and establish a rapport. She did not answer my questions/concerns I had and was told the dentist was too busy and she wasnt going to waste his time if my son wasnt going to open his mouth. She said hes little, Im sure his teeth are just fine. We will be going elsewhere for his next visit!!

Ka
Review №54

Absolutely love the staff & dr’s here. The hygienist is amazing. Very patient with my chatty 4yr old & did a wonderful job talking her thru every step. Definitely recommend for your littles!

Jo
Review №55

Do Not Go Here, Dr Sarah Reiss , Very rude and arrogant do not bring your kid here, she doesn’t not care about you. She seem to only care about the pay check and NOT you. SAVE Yourself the trip and find a different dentist that actually cares about you and well-being.

Ma
Review №56

I had a horrible toothache so made an appointment. They took xray and sent me home with antibiotic. No pain meds. Was told they had to get auth from my insurance to do root canal or extraction, and said that would take 2-3 weeks. I ended up at the ER 5 hours later - with life threatening sepsis - and spent 5 days in the hospital. Would I recommend this dental practice? Take a guess.Update: Tanya from this practice did reach out to me, and I do appreciate the discussion we had, and her concern. However, as I expressed to her, the dentist, Jason Nicoletti, had been dismissive, inattentive, and obviously did not communicate information he had available. This practice does not offer or prescribe any pain medications, nor do they do extractions, per Tanya. Tanya admitted that several failures by the office did occur, including their failure to send a referral for me (which was requested and promised FIVE times) and understands why I reviewed as I did.It may have been a one time event, but my lack of trust in this practice remains, and I stand by my review.

C&
Review №57

The appointment was for my 8 year old daughter. She is usually pretty scared of the dentist. Here she had a very comforting, easy & enjoyable experience.

Na
Review №58

I went in anxious. They made me feel very comfortable. The hygienist that worked on me was very Professional and gentle and kind.Thank you

Ta
Review №59

My husband and I took our son to Kids & Family Dental in a urgent emergency state for our son. They were the only office that treated children in our capital region. By far they exceeded our expectation with our sons insurance being cancelled at the last minute they were still willing to work with us to get his tooth extracted. Everyone was friendly and enjoyed watching our son tire himself out during the wait to get things done. Very professional staff, clean set up, an over all GREAT experience. We will be making them our sons permanent dentist as long as switching us over to them as well. I would recommend them to anyone who asks about a child or adult dentist. 5 stars to kids & family dental 🏅🏅

Ju
Review №60

Dr. Goldman was amazing and funny and so nice ! He made me feel very comfortable with 4 fillings ! Also, the dental hygienist was extremely pleasant ! Very satisfied! Keep up the good work!

Id
Review №61

Very friendly and great with children.

Do
Review №62

This place is great..The service they provide and the staff is awesome

Cl
Review №63

I’ve always enjoy the level of professionalism, and genuine friendly staff....truly appreciate the service being rendered!

Yo
Review №64

Going to the dentist can be stressful. The staff at Kids & Family Dental are always willing to assist you and Dr. Eckstein is patient and understanding.

Am
Review №65

Good place to get check ups, from the receptionist ,the hygienist and the doctors everyone is very helpful, Pleasant and polite. I will highly recommend this place to people.

j
Review №66

So far so good.The wait time has always been reasonable .In fact they have taken me in early on a couple of occasions. The 2 pleasant hygenists have always done great thorough cleanings.The dentist checks me always as well &answers my questions. Michael is always helpful in scheduling & sending a prior auth to the insurance company. I was ill &canceled the morning of appointment without being charged a fee.As I said I have yet to have work done at his office.I will be getting a crown done soon there.I will give a follow review after its done. For cosmetic dentistry I would look elsewhere however. As they are a meat &potatoes office.

Am
Review №67

Great service and wonderful staff.Would recommend their service to anyone who needs Dental care.

Pe
Review №68

I am not satisfied with this practice. My sons dentist had no professional manner whatsoever. They will not leave a message or call you back if they cannot reach you the first time. They flat out lied to me, saying that they tried to call and cancel when there was no dentist available. There was no phone call. I had gone through the trouble of getting my child out of school and taking time off of work, too. I am now waiting for a fax from them for a release of medical information authorization that was supposed to be faxed an hour ago. Still waiting. This will be the last time I try and deal with this practice. Their only saving grace was an excellent dental hygienist.

Tr
Review №69

Great dentistry amazing dentists awesome people working there very kind and soft spoken individuals yet very clear about everything

Va
Review №70

I like this dental place because the people are so nice and they realy care about their patients.

To
Review №71

I made an appointment for a routine exam. I was told over the phone, after insurance, I would have to pay $49. When the work was done, they told me I owed $61. when I asked why it was higher, I got different answers. The receptionist and dentist do not communicate obviously. I was angry at the overcharge so I left after only paying $53. Then I received a not so nice letter from the dentist(Jason nicoletti) telling me not to come back for my next appointment, after I already said I wasnt coming back on my way out. I asked at least twice over the phone if $49 was all I would have to pay and both times I was told yes.

Tc
Review №72

Very friendly environment and professional staff but most importantly very welcoming

Na
Review №73

Friendly, caring, knowledgable staff. Very busy but never rushed or hurried.

Ro
Review №74

Excellent hygenist,very gentle touch, wonderful dentist too, nice staff.Easy to get to location

Mi
Review №75

I have nothing but great things to say about this office and Dr. Eckstien. They are very caring and compassionate. I highly recommend this dental office for adults and children. Thank you to the staff and Dr. Eckstien for all you have done.

Ke
Review №76

I arrived 15 minutes early for my first dental appointment with two toddlers in the morning. I had to wait 45 minutes past my scheduled appointment time, even though every patient that came in after us was called right in, some before they even sat down (they were all adults). So I was in a stark waiting room with no toys or books for kids with two toddlers for a full hour, so we easily burned through all the entertainment I brought and were ready for meltdown mode when we were called in. They told me my children had to be in separate rooms and suggested they not come in together, which I thought was bizarre to suggest I leave one child in the waiting room--I didnt do that-- and showed a complete lack of understanding about toddler separation anxiety. No explanation as to why the long delay only for us and no other patients. Hygenist was visibly uncomfortable working on toddlers and gave me a goody bag with a tooth brush and toothpaste that she told me I cant use on them until they are a year and a half older than they are now. Not sure if Im supposed to store it that long? They did give the kids cute teddy bears in the exam room and doctor exam was good and what I expected for this age child. I thought I was going to a practice that specialized in children but it didnt seem like they served many young kids or understood the needs of parents with young children. The long unexplained wait for toddlers is certain death for a parent and they didnt seem very prepared to treat kids. It looked very efficient for adults and those patients appeared pleased, but I wouldnt recommend for anyone under 10 years old.

Da
Review №77

We were the only ones there but it still took a while to be seen then they said my daughter who has never had a cavity had six cavities. They never showed me anything indicating where they were. They put her on a waiting list to get them fixed three months later we were still waiting so we switched dentists.

Kr
Review №78

It is extremely frustrating when there hours of operation are 8:00-5:00 well I called little while ago and there closed. There website says there still open and there not.

an
Review №79

When he pulled my three teeth I did not feel any thing and he mad me feel more comfortable by showing me everything in his hands I think he’s a really good dentist

As
Review №80

They dont respect your parenting. I told the lady we are a flouride free home and she argued with me the entire time. I have done my research well enough I said no it should be taken as a no period!

Lu
Review №81

AWESOME Dentist office!! I have Autism and They are very Understanding about those of us with Autism and Dentist Office Anxiety!I Choose Kids & Family Dental!

Ti
Review №82

Waste of time I came for an appointment been going there for years made me fill out paperwork n take xrays just to tell me theres nothing they can do and give me a referral to a dentist in Amsterdam who travels all the way out there to see a dentist I live in Albany thanks for nothing 😤😡😠😠🤬🤬

Se
Review №83

Staff was great very pleasant and extremely understanding about my children’s anxiety.

dr
Review №84

I would recommend kids and family Dental to anyone they are they best

Ai
Review №85

We love Kids & Family Dental, I always refer my clients & families in the community 🙂

Br
Review №86

Everyone here is always friendly and they always do a thorough job when cleaning your teeth.

Mi
Review №87

I had a great experience at kids & family dental everyone seem to take pride in their work friendly atmosphere great service I would recommend them

Ch
Review №88

I dont know about anyone elses experience but I give them a 5 star they location is clean and very professional all the staff were really friendly and polite and very kid friendly they worked well with our son for it being his first ever dental visit

Ri
Review №89

Very unprofessional. Seems like they only want your money. Waited for over an hour to be seen for a 5 minute appointment. There is absolutely NO Privacy and it stinks like a hair salon giving a bunch of perms. Theyll scream everything about the HIPPA Laws but there is no privacy at all. Never going back there.

B
Review №90

The receptionists are horribly rude and Not professional.The manager definitely not professional either...They need to change their staff or they gonna lose the business Day by Day...I never Go back there again...👎

S
Review №91

The wait is unbelievable long for a quick visit. The care is spotty and I feel like preventive care was over looked and caused cavities to occur. Would not recommend.

Kr
Review №92

Constantly canceling appointments on patients!!

mi
Review №93

Great, friendly staff and service. I will continue to receive my familys dental care from their practice as long as I can.

Al
Review №94

I.ve never written a review before,but Kids and Family Dental, deserve a 5 star review. With new insurance, and trying to get an emergency visit for a very painful tooth, my response was the same (make an appt. for new patient and cleaning /exam ,then make appt. to fix my pain )unacceptable then I called Kids and Family, spoke w/ Michael, who got me an emergency appt.within 2 hrs. On arrival I had xrays and Exam with Dr. Goldman, ( need root canal ) given scrips for pain and infection,within a few days was called to come in for procedure. Dr.Goldman is amazing, not only did I not feel any pain or discomfort, I think I almost fell asleep in the chair , this is a first for me ,as its my 5th canal. Dr,Goldman and his staff go above and beyond , if your looking for a new dentist ,look right here ! ! !

Da
Review №95

My service was quick and easy. I was very pleased with how fast and efficient they were with all three of my children.

Qu
Review №96

The dentist was great!!! Very friendly great customer service.

Qu
Review №97

We used to love Dr. Nicholetti. He is no longer my kids Dr. The new Dr. and the staff is simply rude and very unprofessional. Don’t need that kind of negativity.

Pa
Review №98

All the way around just bad. They have so many dentists that come and go. They say kids and family. Unless you are just getting a cleaning, find a dentist. This is a clinic and you will see different ones. The problem with clinics is their dentists are usually not there to stay and have very little experience or Come from who knows where. So much wrong with this place I could write a book.

St
Review №99

Knowledgable and experienced staff. Professional and friendly.

Vi
Review №100

As always the service and professionalism was excellent!! Staff is kind and courteous and knowledgeable!

Information
7 Photos
100 Comments
4 Rating
  • Address:65 Wolf Rd, Albany, NY 12205, United States
  • Site:http://www.kidsandfamilydental.com/
  • Phone:+1 518-900-4695
Categories
  • Pediatric dentist
  • Dentist
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–2pm
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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