Bldg 2270 Suite 201. This place is terrible!!! is there anyone in charge of time management here? we had an appointment for 2:30 PM and its 3:20PM and not a sense of urgency or consideration for peoples time!!! why is it? is this because we are too close to Mexico that we have to operate like a third world country??unbelievable!!! this is horrible!

My care at YRMC was outstanding, the Nurses and Doctors took good care of me. Polite and respectful they always made me feel comfortable. Thank you to all the Nurses and Doctors, they did everything possible to find out my issues.

Much better this time. More talkitive and professional. Last time you could have sworn that their boss had asked them to work on their day off. Totally grumpy so I wasn’t looking forward to this visit but it turned out much better.

Congratulations on your recent National Award for how you handled Covid 19!! I have always experienced great medical care here in Yuma! Thank you!

Alyssa at the front desk was very welcoming and warm. My tech was very accommodating and explain test. Overall great service and care team!

The imaging was done very professionly, I was told what he was going to do before he did the imaging. Very good with the iv he had to put in, he answered all my questions, this 75 year old man (me) was happy with the procedure.

The front office and the X-Ray technician exhibited over and above professionalism in their work. My visit was pleasant, short and I was treated with care and compassion.

Efficient and well done yesterday for my MRIPeople and systems were great.

I had an MRI done on Wednesday morning. I always get little nervous. I hate being in a confined space. The technician had excellent bedside manners. He made sure I felt comfortable through the procedure. I would recommend this facility. ( I am sorry I dont recall the young mans name that did the MRI TEST)

Not pleased at all, in fact quite upset.Let me explain why one star is one too many.1) Appointment was scheduled a month after labs were completed. I could have been informed during scheduling that I would be required to schedule for new labs prior to arriving ... I was not.2) They had at least three weeks to inform me but instead tried calling me the day prior to my appointment to inform me. Really?3) They called twice and twice I returned their calls and the person on the line claimed the calls were made only for the effort to remind me of my appointment.4) Once I arrived and was informed I had needed new labs the young lady next to the one attending me told her nonchalantly Oh, just cancel his appointment and have him return once he gets his labs done. Really ... just cancel my appointment as if my time and efforts was of no consequence. Really ... the missed medications, the fasting the night before, the early wake up call, and the long drive meant nothing!As far as I am concerned the rating should be -5 stars.

I am so thankful that I have YRMC. Every time I had to visit, they have always treated me with the utmost respect. Thank you for a job well done. Look forward in dealing with you in the future. And even though I am with VA, they treat me like everyone else. Thank you

I got there about 20 minutes early, and shortly after the technicton called me to a room and did the imaging on my neck. She seemed confident and experienced. She was pleasent and answered most of my questions.

Staff was right on the ball with impeccable service. Everyone was polite and respectful. Was in and out in no time.

I had an appt on 6/8, due to an unforseen delay, Miguel treated my dilemma with utmost respect and was able to aid in resolving my problem the next day.You have gem in his patient care and empathy. Thank you, Miguel!!

Very efficient check in.The Technician who completed my scan was very nice and informative.The process was quick and was finished satisfactory.

YRMC doctors, nurses, & staff have been outstanding. Caring, responsive, proactive, and thorough. Best medical care and support I’ve had even when compared to the many years I’ve lived in major cities.

I went to my appointment a couple of days ago. I didnt have to wait long. The technician, technician in training were very understanding and helped me out. Made me feel comfortable. Thank you. Nice experience.

Wait wasnt long at all... X-rays done fast and efficient. both young ladies were very kind and quite professional. I would, by all means, recommend this location to anyone!!

My visit was very pleasant, and professional. Also my privacy was a priority concerning the location of my ultrasound, which was also high on their list. I was very pleased with every step of my visit. Thank you Rick.

My CT Scan was scheduled for Monday, May 17th. Unfortunately the machine broke down just before my Test. Miguel was very sorry for the inconvenience. He called me at home and told me that the machine was back up and to come in early, Tuesday morning for my test. Miguel was very professional and made me very comfortable.

I received the finest A+ care

They got me right in, & he was nice & explained the procedure to me, it only took, 3 minutes, & i went home .

The staff were very helpful and informative. The tech was very good. He also was friendly as well as proficient.

The x-ray techs were great. The front office is lacking, I had to call them to make an appointment even though my doctor said that they would call me to schedule the imaging. I then found out that my x-ray order was a STAT order and they really should have called me to schedule the images so that I could get my results STAT. I also had a question about the imaging ordered and they obviously dont know anything about x-rays because I got 2 different answers and had to ask the techs. If the office personnel doesnt have an answer, they should tell you to talk to the techs about your questions, not answer with misinformation

My care at diagnostic imaging PROMED was quick and very comfortable for me. The CT scan technician was very professional and caring in all aspects. Great Service and Care!Thank You!!!

Quick, friendly service. Was early for appointment, only waited for a couple minutes before I was brought back. They had all my info, no pile of papers to fill out, very efficient front desk, which is nice for a change.

With the covid 19 going on really didnt want to spend much time sitting and waiting for my MRI. I was checked in immediately upon arriving, then waited a very short time to be called in. Waiting room had very few people waiting so felt comfortable. All in all it was done very quickly and without a lot of worry on my part which I appreciated. Thanks YRMC

My appointments started on time. The staff members were friendly and professional. The technician kept me informed during the procedures. I felt safe and secure. Safety protocols were followed at all times.

Ultrasound tech was really careful when doing a kidney ultrasound on my baby! :) he didn’t cry or fuss at all.

Everyone was pleasant & polite. The process was easy and Miguel handled my CT professionally and competently. Thank you YRMC, job well done!

Staff is way to argumentative and combative on the phone. Yuma’s the worse place ever to be sick at. This place and the Sunset clinic on ave B are the worse. YRMC was calling me last Monday, wondering if I was going to reschedule my surgery. The paperwork was from Sunset health. They lost two appointments for my Covid vaccination, the third time I wasn’t even on the list. I’ve been trying to get an mri worked out for three months. One office blames the other. I see A pa, her last name is Pritchett I think. She’s great,,? I wish her all the best in her career. She’s in a nasty place.

I had a good experience at ProMed with CT scan of my stomach and Pelvis. X-ray Tech was friendly, knowledgeable and professional. He took me in right on time and I received my results on-line in MyCare that same day.Thank you!

I have found that I always receive first rate care at Yuma Medical Center. They are always caring, friendly and professional. Thanks guys.

Went for an MRI, tech was cool and it went perfect.

All was handled professional and in a timely fashion..

Staff was all very personable, efficient and knowledgeable. The MRI was done and over with quickly, and I was on my way into my day.

First time going to the imaging center. My daughter who is 7 has to have an X-ray of her abdomen. We waited for maybe 5mins and once in the back the tech was beyond friendly! She eased my daughters nerves and it was an overall great experience.

Staff members were professional and courteous with patients. They made me feel welcomed and cared for. I would highly recommend this place to anyone.

MRI team was very thoughtful took there time to make me comfortable let me know everything happening .

Extremely well organized felt very comfortable and everything went very smoothly would definitely recommend

Taking proper precautions for COVID safety. Very prompt and early service. Make sure to check in to have process go faster.

Everything was greatfull and professional they know what their doing !😁👌

The tech Miguel, I believe was his name was very professional and told me everything he was going to do before he did it. Though my purpose for being there was NO FUN, it was done and over with before I knew it.

Always fun having an MRI. The staff were efficient and fast. Thanks!

Very gentle respectful and kind ppl here

Low wait time. Very friendly staff. Easy.

Very nice staffVery quick, no long waiting periodEfficient especially in these times.

I was seen very quickly and the staff was very professional and respectful. Thank you

As soon as I signed up on the roster I got called in and I was out the door in 20 minutes.

Very prompt and accommodating for my 3 session MRI. Very polite.

I came in for A spine X-ray. The technician was Alexis. He was very professional and kind.

I had no appt. and was in and out in about 30 minutes, which I thought was great. Their xray machine was much fancier than I am accustomed to, and the technician was very kind and efficient. My overall experience was very positive.

Fast and efficient but nobody really treated me like I mattered.

This facility does not seem to be concerned about the clients. I asked for prints of my exrays and after waiting almost an hour was given a cd. When I said that I had nothing to view the cd with, they were very unconcerned. I still havent seen my exrays as even my PT cant open them. Im not sure when or if my doctor will get them.

The staff was very professional and helpful.

Good service, thank you

For the 2nd time they tell you to come in early to avoid the wait but when you get there no body is working smh

Service was great. Super fast service

Staff was grea ‼️

Excellent service and very professional.

Excellent service and most impressed by the quick results

Excellent customer service especially Miguel who was very kind and very professional.

I was a walk in. No waiting, very courteous, and quick.

Staff and technician were very pleasant and informative

There was a very long wait before being called but once there went very quickly

Went for MRI they were on time and very professional

Service was professional. Appointment was on time with very little wait.

Friendly Staff, Clean room.

Prompt friendly service.

Good service and Polite Staff

Prompt, professional check-in. Appointment on time. Tech was friendly and professional.

A sandy called and left a voice mail for me to schedule an appt.on 8/25 and when I called she said there was no record of her calling me and leaving a voice mail.I explained I was referred by a specialist and shed verify and never cared to call back.and the billing girl that was there didnt know what she was doing ,that she had to call her supervisor to help her how to cancel my transaction.Not to say more the guy that was suppose to do my MRI didnt know how to talk.He was loud and stupid.He needs to be more careful with patients that could have a pulled ligament or pulled muscle .this guy didnt care if I was in pain.when I was put on the MRI bed.

Very kind and professional. Was very quick not much waiting time. I have gone there for years and have always been treated the same.

Awesome customer service and patient care !!

Waited less than two minutes

My wife had 6 x Rays, which took about 30 mins. 2 of knees , 2 of elbows, and 2 of her shoulders. They were over 700 each.The bill was over 4,250 !!!!!!My part after Cigna insurance paid is 2244 dollars. Which is shocking and difficult to pay.And Promed is in network with Cigna!Try to get an estimate of what they will charge you.The service was not bad, we were there an hour.

Very friendly staff from the moment you arrive.

Horrible horrible unorganized place. My husband went in for a special test. When he called they said walk in is fine because it was before 8:00am. Husband Arrived at 7:25am, filled out proper forms and was told it would be 30 mins. After an HOUR of patiently waiting, he asked what was taking so long that is when he was told by a tech. he needed to make an appointment. How bout you inform us CORRECTLY PEOPLE!!

My mom is a wheel chair bound patient. Her primary care physician recently ordered an x-ray, so I called the facility to validate if they could take the x-ray while she remained in the wheel chair. The individual that answered the phone, placed me on a brief hold, returned to the call and said, yes, that would not be a problem.The family arranged for medical transport and we arrived safely. As we were escorted back to a room to answer a few more questions, of which 1 of the questions was that we would need to place my mom on a different chair, which is NOT an option. It was only then, that the attending technician indicated that the facility does not have the resources to take the x-ray while my mom remained in the chair. The technician did ask who I had spoke to, but it never occurred to me, that I needed to remember the responding persons name.While the technician was apologetic, she did offer information that the local hospital has the equipment to take x-rays for patients while they remain in her chair.The downside of this unfortunate indicate is primarily on the patient from an emotional and traumatizing aspect, but also the the negative financial impact.I just consider this a very unfortunate oversight on the part of the facility and the information that is disseminated to the callers.

Unorganized. Complete disaster. Wait was ridiculous. Easily waited over 2+ hours, people got here later than I did and they were called way before I did.

Efficient, professional, kind, and knowledgeable staff. Clean, modern office. The latest technology in imaging equipment.

Excellent service

Fast service

What a horrible unorganized business. Very poor management and the worst customer service in this industry. Do yourself a favor and find another place.

Very helpful staff. They made my catscan possible, i had my children i couldnt find anyone to watch them but they helped out alot i just want to say thank u.. you guys went above and beyond your duty and help me

Always friendly! And willing to help.

Front desk personal had no idea what they had to do. People wait a avarage of 1 hr to be seen. They pretend they dont see you infront of them. Poor people skills.

I had an appt for am MRI .the night before my appt I was sick with a stomach virus, I was hoping by morning it would be gone, but unfortunately it was not. I contacted the ofc to reschedule the appt. They put me on hold to check the schedule. I was told I would have to wait 2 weeks. I asked about a cancellation list and was told there wasnt one. I told her I couldnt wait 2 weeks , I would have to take my chances and keep the appt. I couldnt believe it when I she told me they had already given my appt to someone else. WHILE I WAS STILL ON THE PHONE. I asked to speak to the ofc manager. I spoke with Sandy and she explained they had given my appt to someone on the cancellation list, which I was told they didnt Have. I will never go to or recommend this establishment to anyone. Very unprofessional of the ofc mgr to handle this the way she did. After reading my post I realized that I was being unfair to the rest of the staff, on a prior appt i was treated very well by the MRI technician, Maybe an ofc mgr with a more professional attitude would be beneficial.

Completely disorganized, waiting room is chaos, scheduling dept doesnt speak with insurance dept, Wholely DISSATISFIED .

Usually fast service. Professional staff

I got 3 phone calls asking me to come in early for appointment everytime an hour earlier. So far Im still waiting at the lobby way pass my original appointment. What a horrible service.

Checked in over 2 hours early for my appointment and was still seen late, prepare to wait very slow service.

Staff in the office are fine,, staff in the billing office are STUPID, sad when the patient has to provide the documents and explain the insurance payments.. tried to bill me over 2 k when the actual bill was 350,BEWARE.

For me personally it is the best thanks

They gave an ultrasound video to my daughter and you cant see anything, I dont know if I did something wrong or it just doesnt work, but other than that very well :)

Excellent service, very friendly and professional.