Dr. Sato has been my sons doctor since the NICU. My son was born at 26 weeks, premature and Dr. Sato would visit him at TMC because my son was born with a flat disk and was at risk for retinopathy and eye diseases such as cataracts and glaucoma. With Dr. Sato observing closely to my son, and being consistent with appointments, tests, and prescription changes, my son got better! Weve been going to Dr. Sato for almost 11 years now. Dr. Sato is an expert and I wouldnt go to anyone else.

Appointment was schedule for 9:30 am. Was told to arrive early to fill out paper work. Got there ar 9:15. Sat in a over crowded lobby that had not been cleaned in ages according to the piles of dust everywhere, for an hour and 15 minutes. After an hour wait I could not take it any longer. I asked when my child would be seen. 15 minutes later I was brought to an exam room where I waited another 40 minutes.Insane.Doctor comes in and the appointment takes literally less than 10 minutes. I waited nearly 2 hours with a upset 6 month old.So biggest flaw was of course their scheduling. There was not an empty seat in their lobby. 20 or so parents and their children.Their entertainment room for children was sincerely sad. Could have atleast gave them some cardboard boxes...Nothing in the facility was clean( pictures attached)Exam rooms are just small boxes with what looks like shower chairs. Random artwork desplayed.Just an overall horrid experience.

I wish there was and option for 10 stars ⭐️ Dr. Sato is the definition of a pediatric professional 🙌🏻 He’s a soft spoken but very friendly man who’s been in practice for so long ,clearly because of his passion to his profession! My daughter was very scared about having to have an eye exam. I even demonstrated it for her at my appointment but it wasn’t enough to cure her concern. By the grace of God he was able to do the exam using the manual method. He helped to identify an issue with her vision and made great recommendations. Best of all my Daughter felt comfortable and received the care she needed. I will be singing his praise for as long as I can.

The reason for my 3 stars is the staff was very friendly, all of them were wearing masks and being very great with my daughter. No problems with the doctor she was great.But the wait time was crazy. Her appointment was for 1, they bring us back after us maybe sitting in the lobby for 2 minutes. I was impressed, very quick to get her into the back to get her eyes dilated. Which is only a 30 minute process is what the nurse had stated. By the time my daughter was seen by the doctor it was 2:50. So she got her eye drops at around 1:10 and we waited over an hour and a half to get her actually checked out by the doctor. This seems to be a scheduling overload as the lobby was packed! It was crazy how many people were there especially with covid. If they only have 2 doctors at this office I do not understand why there were 10 kids waiting all at the same time. This should definitely be looked at. Maybe only scheduling 2-4 kids an hour because the dilation process. My daughters actual check up with the doctor was only 5 minutes at most. I dont recommend making any other appointments or plans for the day if you are coming here.

My girls where scheduled to see the new doctor, Dr. Inbronani.Not sure if they over book there appointments, we waited for 3 hours pass our schedule appointment to be seen. Not happy with the services of the new doctor

If I could leave no stars I would. THIS DOCTOR IS HORRIBLE!!! DO NOT TAKE YOUR CHILD!! I took my daughter in yesterday her eye was bleeding from the inside out. Her primary sent us back to him. We get there in a packed lobby but its going by quick. We get to the back doc comes in looks at her eyes for 3 seconds and said she has a cut on the outside of her eye mind you we just left primary and blood is coming out with tears not a scratch on the outside of her eye. So we tell him no its blood coming from the inside. He stars talking to his assistant but us as parents want to know whats going on. So we ask and he said I dont know whats going on then my husband said isis it getting worse the doctor said in a ride tone how am I supposed to know well you just seen her last week he forgo. He is just horrible and the medication from last time made her eye bleed. Just protect your kid.

Super nice staff

Saw Dr. Sato. He told me my 2 year old son needed glasses. Sure, I spent $270 with insurance at his office. I left them up-sell, as any parent would do. The glasses arrived. Wore it less than 10 days. At the next appointment (because the glasses took a while), he does not need glasses anymore. HE IS CURED!!!. Was this a miracle or did I just got ripped off?

Zero stars to this place the wait time is horrible and long. My appointment was at 9:55am and they had me wait for an hour and half and it was already 12:00 when i had let them know to reschedule me for another they dont keep in mind that we all have jobs. As far I wasn’t the only one waiting other people was sleeping while they “got called” sometime but I wasn’t sleepy so I rescheduled for another day lets see how it goes next time.!!!

I have been taking my granddaughter to Dr. Sato since she was 5. He is very patient and does a great job! I would highly recommend him to others...

Have been seeing Dr. Sato for a few years now for my daughter. He is always very knowledgeable and patient even when my little ones are not being cooperative! Great staff as well!

I loved it! The doctor is amazing! I took my toddler in and he knew exactly how to deal with him. I’ve worn glasses most of my life and I was amazed by his experience!

This office is one-hundred-thousand times better than going to anywhere else is Tucson for your childs vision. It is hard to get appointments but worth the wait in the end.

I see complaints about how crowded it is and how long you wait but I don’t think that’s what the rating is about. It’s about his medical knowledge. He is one of the only pediatric ophthalmologists in The city so of course he is swamped but he is good with kids and us adults, too.

The back staff doing the testing for Dr. Sato are great. Front office staff are mostly difficult. Multiple time Ive left messages without any apparently action by them. They also turn on the voicemail before 1200, so do not expect to leave a message between 1145 and after 1pm.

I was waiting over 1 hour to schedule an appointment for my child on the phone and they never answer and sent me to voice mail so I left a voice mail and never heard from them .

Everyone there I super friendly, even tho they were running behind, the staff kept everyone in the lobby updated

This place was very quick from the time we walked in to the time we left. Everyone was very pleasant and friendly, I like that they have a little kids area where my son could play or watch a movie while we waited so he wouldn’t get bored.

Very friendly and helpful staff. The doctors have lots of patience with kids and are very kind and great!!

Consistently runs at least 2 hours late with a different excuse each appointment. Our most recent experience was a three-hour waste of time. Due to other obligations, my son was not seen after having his pupils dilated. We had to leave after waiting 3 hours. Completely unacceptable. Ive always liked Dr Sato, but the front office and assistants are a complete and total train wreck.

Nice and clean office,also Dr. Sato is fantastic with children

Everyone that works here is nice and very friendly 😁 My daughter has been coming here for 7yrs and never once have I had any issues 😁 my only advice would be to turn up the AC thermostat in both offices because it is pretty warm in the waiting area and can be hot during the summer months.

Dont go here, if you dont have to. He failed to give a proper prescription for my kids glasses. They even have a term for it...overplussed. Had to go three times for what should have been one visit. Whether incompetent, or purposeful to overplus insurance, Ill be going somewhere else.

I have been going to Dr. Sato for two years since he is pretty much the only pediatric eye doctor in Tucson. His waiting room is dirty, outdated, and crowded. With the amount of money he makes, you would think he could purchase some nice waiting room chairs, and maybe redo the disgusting floor from the 60s. And I have seriously seen cleaner bathrooms in gas stations.Now, I probably wouldn’t mind the awful space as much if I didn’t have to wait there for two plus hours every single time I go. It is truly horrendous. They overbook and pack as many people into a time slot as possible. The doctor comes in, doesn’t acknowledge us at all, looks at my daughters eyes for maybe two minutes, speaks to the nurse and leaves to go do the same thing in the next room.Because of this conveyer belt way of seeing patients, the staff has way too many people to keep up with. They don’t ever familiarize themselves with my chart. I have to tell them about my daughters eye condition every time we go, like it’s the first time they have seen her.And they don’t ever answer the phones....ever. I have left many messages for them without a phone call back. It is ridiculous.People have told me that Dr. Sato is the best, that’s why he is so busy, and maybe he once was. But now, he really truly isn’t the best, he is just the only one.I would rather start driving to Phoenix for a better doctor than continue with him.

The staff here have the worst communication skills, they do not respond to any voicemails, phone calls and they even have a weird text messaging system that sounds great but they also never respond too. It took me three weeks to get them to finally answer to let me know that they will call me back in a month to schedule an appointment. Not sure whats going on with the staff but Dr Sam sato needs to have a meeting with hes employees about proper response time and just basic communication skills. Thx

The little girl that was working reception the day I went, refused to print my address info out for me to verify like normal, and when I said I wasnt filling out a new anything as ID been going there for a couple years she cancelled my appt.7-31-2018On my last visit the receptionist was very friendly and got me right in. The ladies that worked with me were very friendly to and explained each step of what they were doing. Very enjoyable visit.

Dr. Sato and the staff performing the actual exam was great! 5 stars! But 1 star to the disorganized office staff who can not answer a phone or keep appointment times on track. Not sure what’s disjointed there.Just prepare yourself for twice as long as any other appointment. I had a 10:30 apt there and another at 1:20 across town. I was a few minutes late getting to my next appointment because by the time we were able to leave I had less than an hour to get her there. Campbell/near River to Houghton and Drexel. They did try to get her seen as soon as possible once I expressed my concern. This was after waiting an hour past appointment time and she had yet to be called back or dilated.I give them 1 stars on answering their phone or returning calls. I didn’t have which location the appointment was at and could not get anyone to answer a phone call or the text option. Luckily, someone picked up the phone when I called the morning of the appointment. I tried 4 or 5 times in the week prior. I sent a text and left a msg during an attempt prior to the appointment day.So, Dr is great but the office staff needs help.

Very unprofessional staff My son will not return So very unprofessional! I take my son to the eye doctor and the MA walks out of the room and I hear her telling her coworker that she just dilated Quincys eyes by accident and laughing about it. So she sees me and put her head down because she thought I heard her. (I did not hear what she said but knew she was talking about us). So I go back to the room and she follows behind me and explains that she is sorry she accidentally dilates his eyes. So I being the person I am and call her bullThe doc come in and I tell him flat out how she was laughing about it and I heard as I was going to the bathroom. So he apologizedAnd then she did. Now I only have 1 issue. Ok you made a mistake but why go and laugh about it with ur coworkersWho know a good ped ophthalmologist???

Nice & friendly staff; wait time was not very long.

Crowded dirty waiting room. Appointments not on time. WHY does office staff ask for paperwork to be filled out and MA will not look at it? Why should I need to pull out med bottles, referring doctors names and history after I already filled out this information on the paperwork? WHY does the MA NOT look at the referral for the reason a patient is here. My child and I were told we needed to set another appt to be seen for the same reason we have a referral. Does this make sense to you, Dr Sato ? The MA told me the front office is very busy and doesn’t have the time to add paperwork to charts. WHAT?? Very frustrated. And front office staff is soooo busy they are chatting and laughing. Bathroom dirty. Trash can overflowing. Papers on floor. Used tissues laying about.

I had a wonderful experience with Dr Sato’s office. The staff were efficient and kind.

Always a little wait and wish I understood the art and science of pediatric eye issues. But staff has been great and always willing to answer our questions.

Very friendly and professional staff, my son is on the spectrum and they made him very comfortable and was very patient with him.

Dr. Sato is great his office staff not so much. The past two visits have been very challenging due to his front office staff. I thought it was me the first time after the 3rd visit to his office I realized his office staff is rude!For this reason alone I have decided to go to a different doctor just to not deal with his front desk staff.

Great staff and Doctor Sato explained everything really well. Highly recommended!

Overall I was happy with the services. I took my 9 months old daughter. There were a lot of people waiting but the waiting wasnt too long. It seems the nurses know what they were doing. Dr. Sato was very approachable and he answered questions and concerns I had. The reason I give 4 stars instead of 5 is because I had troubles making an appointment because of my insurance and I had to make several phone calls to fix the issue between the insurance company and doctors office. (Nothing really against them) I would recommend this place.

The drs are good but everything else sucks. The receptionist is so rude and didnt have a single answer to why the office hours state they are open Monday 8-5:60 and the majority of the other slots are blank on the front of the office. The hours dont make any kind of sense. They tell me nothing. She couldnt provide any kind of help to me in getting my contacts because the office is out of my way and each time i have made time to make it there, they have been closed for a number of excuses. I found a billion times better service at the Ina location.

Only left 1 star because I couldnt leave any.why have an answering system or even a phone if you dont ever answer??dr.is ok except the fact that he doesnt actually sit and explain whats going on he comes in looks and says ok do so and so and walks out.been bringing my daughter here for 3 years already and its always the same drill no improvement no communication its frustrating

I shouldve done this back in December when my 5yr son was seen by Dr. Sato but i didnt..Yes it does get packed in the waiting room and you do wait along time but he gave my son a new prescription for glasses and they have helped him so much.. Before he wouldnt keep his glasses on and now he never wants to take them off.. Thank you for making his prescription right that another eye doctor had wrong

Dr Sato is a very fine Dr. Even when he isnt feeling well he has a smile and a joke for his patients

I will never be taking my daughter here again! the Dr. seemed to be too concerned with asking the tech about her past life in high school than my daughters exam. HE ran out before we could really talk and left the tech to try to answer any of my questions. I will never take her back! If I could give no stars I would!! I will not even fill the prescription and will be getting a second opinion! they didnt even answer my question for what I had brought my daughter in for!!

This place is nice. They are friendly and made my son feel comfortable.

Great Doctor and Staff. He knows what he is doing. Very pleased with his work.

My 6 month old son has cysts in his eyes and Dr. Sato and his staff were very informative and helpful. Dr. Sato is very straight forward and doesnt really connect to his patients but its not in a rude or condescending manner. Thats just how he is. But he is good at what he does and answers any questions if prompted without any issues.

We told them our 7 month old son was on medication that suppresses his immune system, so he cant be around a lot of people for very long. They assured us hed go back quickly if it got too crowded. We spent over an hour in a crowded waiting room full of sniffling people. Then Dr. Sato finally saw him, was annoyed he was sleepy, looked at him for less than 5 minutes, dictated his notes to the tech, and left without saying a word to us. Pretty ridiculous since he decided my son cant see. Then I called because I needed to add more doctors to the list of people who could get his records. Got put on hold for just a minute and 10 minutes later was looped back into the menu. Next lady who answered blamed the other office, confused the heck out of me with my simple request, and then said I have to drive to the office to add more doctors. There was no help available when I was filling out the paperwork, so I didnt realize you were supposed to cram 3 different doctors information into one tiny space. Completely unhelpful and unprofessional from start to finish.

If I could give them no stars and still leave a review I would, I scheduled an appointment months ago because they said they had no availability until now. Only to find that they didnt even put me in the schedule. They will waste your time so dont bother

Hes an amazing doctor! I prefer him over Dr Day any day!

Dr. Sato is great. The staff in both offices is great. The offices are clean, have a play room, and the waiting time is usually less than 10 minutes.

The staff is always helpful and friendly, the MAs are really good with kids and I trust Dr Sato as Dr Wadleigh, who my husband has worked with for a decade, personally recommended him, i just wish there was a little more communication during the visit. We always come out with questions and it almost feels like questions are not expected. Overall, good service.

My doctor tried referring me to Dr. Sato. What a mess! Office staff repeatedly discouraged the referral. Never acknowledged receiving referral although it was sent multiple times with confirmation of receipt. Absolutely horrible customer service. Got a referral to another provider after weeks of daily calls. STAY AWAY!!!

The amount of time we were in the office was unacceptable. The doctor does not have good bedside manner nor does he communicate AT ALL with the patient nor parent.

I was given awesome service the lady who took us back was nice and was able to help my dartgter. Even when she would not talk its nice to walk into a place were Evey one smiles and cares about there clients.

I had a screaming baby for an hour before my appointment and other child to take care of and so I was late but my husband was there early to fill out paperwork. The office was an hour and a half behind schedule but because we werent there in their specific time, 2 minutes past, they cancelled our appointment. I wont be going back. They were very rude to me. I wouldnt recommend anyone going there. Im going to find another doctor for my newborn (who was told she needed to go in by her pediatrician.)

Usually, we wait for over 2 hours total. Dr. Sato does not acknowledge my being there, spends 2 minutes looking at my daughters eyes, and then the nurse explains everything to me. The waiting area is dirty and unwelcoming.I receive text messages reminders to schedule appointments,but when we call the line is always busy and we have to leave a message. We tried five times for this last appointment and never received a call back.

Dr. Sato is an amazing opthalmologist! My child has been going to him for 3 years and actually looks forward to his appointments. The staff is absolutely wonderful, very helpful, and so great at their jobs. I highly recommend Dr. Sato

Excellent overall experience. Excellent diagnosis/ treatment for eye health.

I waited in an overbooked office to be seen an hour after my kids appointments, then an hour after eye dilation. Not only did the doctor act like my firstborn was a personal insult, he spoke gruffly to him and THEN low-key threatened him. I didnt see this doctors face because he wouldnt look at me and ignored when I tried to explain my firstborns eye condition. He saw the secondborn and gave him a diagnosis that has never shown up once in all his screenings. To top things off, he gave the firstborn a lense prescription that is profoundly different from what he received in January and this childs prescription has been consistent since his initial diagnosis (with a specialist in his condition from another state). The glasses caused headaches that led to meltdowns. How this office remains open with this man practicing is beyond me. If I knew who to report them to, you can believe Id do it!

Dr Sam sato its good but his communication skills are not the best he will do all test need it and just walk out with out telling you whats the progress or improvements if you dont ask he will just write your prescription and move on to the next patient

My family and I have been seeing Dr Sato for many years and we always wait hours to be see by him no matter what since he was our family opthomologist. Today I am 37 1/2 weeks pregnant , high risk pregnancy and showed up according to the front office 2 minutes past the 15 min late policy so I had to reschedule my son’s appt. I asked her to ask for me as my son really needs glasses and she came back with a referral to see another doctor and will not see my son today. I told her we always wait on u guys and u can’t wait on us? The entire family is leaving if he is not seen today. She didn’t care. So they are not fair- and they are always super busy packed like they schedule more than what they can see. Dr Sato has also gotten older and has someone else assist him.he is a good doctor just slow. So if u come here - expect to wait hours, and if u are late to reschedule as they are not equally fair with their patients. Snacks would also be awesome but they don’t even offer water. - the kids and I have sat in our appointments for 4-5 hours hungry and if husband is with me then he goes and gets us food so we can eat outside in the car. Point is- busy office poor patient service- and today them caring less about my son’s vision regarding the situation I am physically in and show no empathy or understanding just did it for us. I’m listening to my husbands suggestion and finally leaving Dr Sato’s family care. Oh and don’t expect soon appointments!

I was referred to Dr. Sato by my sons pediatrician. My 5 year old was seeing a stationary black spot in his left eye. I was able to get into the Campbell office the very next day. I found his staff to be moderately friendly... it is a VERY busy office. We did have to wait over an hour to see the doctor. When we did finally get see Dr. Sato, I knew it was worth the wait. He was very good with my son. He spoke to him, not just me. He was thorough and efficient and made us feel at ease. My son left the office saying I liked that Doctor. I would recommend Dr. Sato for anyone looking for a good pediatric ophthalmologist.

Horrible customer service, especially Ina office. I called different times of the day to be greeted by the answering service. Going on 4 weeks waiting for a pair of glasses. I physically went to the office and Ill I got was a semi apology and well call you when we get them .

Dr. Sato and his girls are always so helpful and he is Great with the kids and on trying and helping them with whatever eye issues they may have...He helped my son tremendously and continues to do so! 😊👍🏽

Getting appt took almost two months with a referral from my son pediatrician. Checking was ok although it was very packed and the wait was long. Our overall visit with the doctor went ok and took another month to schedule my sons surgery, taking the first available. We received forms that need to be filled out prior by Maria.I. One day prior to my sons surgery I receive and email half way through the day for a Rx with two different directions one from Maria and other from a lupe. Rx was and eye ointment and his tumor was on his temple I tried calling the office 5 times and got voice mail so I emailed back spoke to Maria she said the only confirm ONE day out and prescribe ONE day out and then informs that the location of my sons surgery had been CHANGED to another building due to construction. We arrive at the hospital and every single person was awesome with my son every interaction was great. DR. Sato came in didn’t do much talking and didn’t really win me over upon first meeting but has no choice or time to find another as it had taken long enough to see him. There my son goes into surgery and hour and thirdy mins later we are greeted by a staff member our son did great we get to take him home no issues. The doctor never came to talk to us, didn’t come to tell us how it went or what to do after wards. How do you do surgery on someone child and don’t do any sort of follow up. Mind blowing this is to me. If you can look for another doctor prior to letting you pediatric send you here. Very unorganized and the concern for the family and patient just isn’t there.

Has not returned calls for appt on 3 different occasions, I tried appt line, the technician line and no response. Looking for new doctor I need help.

I did’t have to wait like other times .

It is true there is a 45 minute to an hour wait, but the only reason he is really busy is because he is a really good ophthalmologist if not why does he keeps getting alot of patients, he knows what is is doing. Everyone is really friendly and professional. The wait is worth it, Dr. Sato and the techs make my child feels comfortable. My child cant wait to go back to see Dr. Sato. I am really pleased with the way Dr. Sato and staff treat my child.

This is only optimologist I trust when it comes to my eyes. I’ve been seeing him since I was 6 years old when he discovered I had ensephalitus. He saved my life.

Exelente Doctor and staff really professional.

I have used Dr Sato for several years. I have no idea what is going on in the office in the last few months but, I have been calling for appointments for my son and myself -- going on 3 weeks and getting the message system asking to leave a message and the office will return in 24 hours. I unfortunately never get a return phone call and if they do call, they do not leave a message on who called. I am to the point where I need to find a new doctor because I cant rely on this office anymore. My families eye health is too important to be messed around with like this and it only is perceived as the staff do not care and in return it looks like the Drs are neglectful to current patients. I have alway like Dr Sato but, something is going on in this medical Ophthalmology office!

Dr. Sato is great with children. If you have kids, bring them to Dr. Sato.

I tried calling for a week, leaving about 4 voicemails and never got a hold of anyone. The waiting room was jam packed and the Dr. has no bedside manner. Barely conversed with me. This office is way understaffed.

Had a Tuesday afternoon appt and waited for 2 hours to be seen which is not ok with a child. The doctor was rude to our 6 yr old girl, and after getting a new prescription for her glasses,a week later our daughter says they make everything blurry. So he gave her an incorrect prescription for new lenses.We will not go back and would not recommend this eye doctor to anyone.

Great vison Dr

Dr. Sato communicated the issue, gave us options and we are healing great.

Very nice and friendly staff.

Avoid this place. Staff and Sato are horrible. Waste of time and money.

Over an hour later and the only reason we got to talk to the doctor was because I was complaining. He wasnt even ready to do the exam at that point. The women at the front desk were also terrible at customer service.

They kept saying they didnt receive the referral from our pediatrician. On one one call I was put on hold till the phone just hung up. Never even bothered with trying to make an appointment after that nonsense. They arent concerned with getting new patients.

It seems this doctor provides services in the quantities not in the quality,, I visited servel times here for my kids but doctor never sat down and talk to the patient as he rush to another patient

They NEVER answer when we call. We left voice messages, text messages and they NEVER return the call or anything !!!!

He destroyed my sons eye, he had to see second eye dr to get second surgery to fix what he did, and probably caused by son who is 4, to have glaucoma because he gave him medication he shouldnt have. please do not let this happen to you.

Everyone is so polite.

Very terrible wifi sucks and kids screaming

Had a metal splinter in my eye, he saw me first thing the next morning, waited 10 minutes and was seen as emergency patient. Dont know many doctors that will do that anymore!

Staff is great with kids!

Long wait time. Dr. Sato is terrible. 20+ patients scheduled at the same time.

Love, love , love Dr. Sato!

Had to wait for over an hour

OMG their phone system is horrible!!!

Very good attention, the wait is a little long but we were given notice that it could last a few hours and was less time than expected, the assistant very friendly, the doctor very attentive with the baby, knows how to deal with children and that makes the Visit a little more enjoyable. In general very good service

Very bad service, I was waiting more than a month for an appointment for my daughter with Dr. SATO and when I finally was able to schedule one, I arrive at the office to check in and the woman who is attending tells me that my Appointment was canceled and that according to them they called me a day before and could not leave a message, can they believe it? A day before and they do not even insist on talking to me again, or even talking to me in the morning on the same day of the appointment to let me know, it is incredible the lack of interest on the part of the doctors staff, I doubt that they have spoken to me because I have no one alone Missed call, or messages, I drove more than 30 minutes to get to the appointment so that I can get it canceled. Avoid laps look for another Doctor because in that office they are going to waste your time and money.

Very good attention. The same day I called they gave me an appointment!

Very good attention from the receptionist to the doctor

I call to make an appointment and they never answer the phone 😕

They are called to make an appointment and never return the call ...