Called to get a price on getting my motor mounts replaced on my escalade, got a price which was very reasonable and brought in the same day, had truck for a couple of days cause I asked for a couple more things to do which they didnt have a problem with, the staff was courteous and very friendly. Got truck back everything was done perfectly and on time, will definitely bring my vehicle back again. Thanks.

I took my 2nd Car for a routine service recently. I used to bring my cars to dealerships for any maintenances or repairs until I tried out with Bernies . Quan, the owner, made it very easy for me to do business with his shop. He responded quickly through Yelp with competitive and reasonable pricing. He has a Team of friendly, knowledgeable and professional staff. They are also opened on Saturday which its very convenient and accommodating.

Bernies Auto Service won me over with their efficiency, quality of service, promptness, courtesy and their genuine interest in the customers. Thank you very much!

A mechanic you can trust! I’ve taken both of my SUV’s to Bernie’s the last 7 years. They are professional, knowledgeable, and honest. Cedar is always a joy to work with. Thank you to all you guys at Bernie’s !

Super nice but enough glitches in service that I wouldnt go to again for anything complex.I brought in my car to check out 2 issues. They couldnt repro the 1st issue and took 3 days to fix the other. However, I had driven less than half a block when the issue made itself known - a very obvious noise from the front of the car. I brought it back and the person from the shop rode around the block with me. Oh yeah, that sounds like a brake problem. OK. Couldnt lose the car for another 3 days. Finally took it somewhere else to get the job done.

Really nice staff who are competant and efficient! i highly recommend!

On time, below the estimated cost and fixed a vacuum leak and relay switch. Great service!

I was there for an oil change. They were very nice and able to squeeze me in with their busy schedule on last minute call. They did the oil change and check up your car as well. The price is a little bit pricer than the other place, but I think they provide good service. Will come back again and will update.

They did some break work on my Ford Focus a while back. There were some slight issues after the job was finished. They corrected the issues immediately.

Great work and very quick on turnaround

Be patient, these guys are busy but will take excellent care of your car. I left my car with them in case it could be serviced early (I couldn’t drive it in it’s state anyways) and they got to my car within the week. An estimate was given to me before any work was started and the next day I was able to pick up my car. Charlie is on the phones and he’s solo up there so have a little patience when you call and if/when you drop your car off. Take a cold 6 pack when you pick up if so inclined. It’s a hot, dirty job that these guys are doing and a cold beverage tip is always appreciated. Thanks guys!!

Very friendly employees! Both my partner and I regularly have our cars serviced by them, and the experience is always a breeze, with good prices!

Friendly. Transparent. Honest. Competent.I dropped off my 1990 Jeep Wrangler for a top to bottom inspection - it has been sitting idle for a while. The folks at Bernies came back with a long list of needed repairs and then helped me prioritize what needed to be done ASAP, what I probably should do, and what I could do later. In the end, they got my Jeep running great again. Great folks. Ill be back.

These guys are terrific. Always friendly, always top notch service. There is simply no reason to take your car anywhere else. Ive been coming for a few years and theyre the only people I actually trust with my vehicles.

I am so impressed by this shop. I had an emergency repair and they were fair and timely. I have a very tight budget and so they are always very communicative and give me options for spacing the work out. I highly recommend!

Called in to check the price of new seals on my intake manifold. Easy job, should take about 1-1.5 hours. Chrysler website says this fix should cost between $250-350, including labor. Guy from this garage says impossible to give me a quote, is laughing, and told me to find another garage. I will. The guy didn’t know I worked as a mechanic for a decade. I know he’s giving me lies. Will never use them. DO NOT TRUST.

At 184,000 miles my Prius was in need of some serious repairs and the guys at Bernie’s handled them beautifully. I’m back on the road and gladly recommend their service. They explained what was going on with my car, what needed to be done, and then got it done. Many thanks guys!

Thorough, fair, and extremely helpful. My customer experience here has been top notch. I have so much more piece of mind about my vehicle after talking to these guys and their experience with Subarus in particular. Alan even managed to save our family vacation this summer by squeezing us in on late notice. While I dont want to be too regular at any mechanic, these are quality guys Im happy to rely on.

Always a good experience at Bernie’s. They’ve been really accommodating of some urgent repairs for me, and their service is excellent. Spent a few thousand here over the last couple years and will come back again for whatever else comes up.

I’ve never experienced such an honest, friendly, and thorough auto shop. They really treat you like a very valued customer, with fair prices, knowledgeable mechanics, and the highest quality of service I’ve ever had. They have shuttle service to local residents, give you numerous bonus’s like free car washes and discounts, and did I mention the fair prices and friendly staff? You won’t find a better shop. I really can’t say enough good things about this place, every time I go I’m impressed by the quality of their service.

I always take my car here and the service has been exceptional every time. I came in last minute today because someone snapped my wiper blade and I was in an out of there in 10 minutes. Theyre helpful and informative on the phone and do a great job of explaining all your options.

Excellent service. Took my car in to get a turn signal fixed and it took no time at all. Will was very helpful!

I had the pleasure of meeting with Will, who had helped me figure out my check engine light problem. I had experienced a similar problem where the CEL came on, evap code popped up and clearing the code got me back on my way without any problems. The light came back on thousands of miles later, I tried to get a same day appointment before I had to drive back to Tacoma which wasnt possible due to them being full booked, understandable now based off of my experience. Will checked out my car, same code was read, he cleared the code and told me it should all be fine. It was a quick interaction, 5 minutes maybe, but Wills simple gesture was greatly appreciated during a very busy morning for the shop. Great example of customer service, I have since recommended Bernies to others.

This place has been awesome. We have have brought our truck to them on several occasions for repairs and recently they told us that it was no longer repairable. They have been great and patient. We will definitely refer them.

Incredible service! On my first visit I went in to have my broken, side rear-view mirror looked at, and they repaired it on the spot and even buffed out a scratch on the side of my car. They did this all for free and wouldnt even take a tip! I was so impressed with the level of kindness and professionalism. I will definitely be going back for all of my future auto repairs.

Love these guys. They are always there for us.We have been thankful for them many times in the last 4 years.

Bernies is great. They are extremely friendly and helpful. Their opinions and auto work are both high quality and trustworthy. They go the extra mile to make sure your car is safe and will last, informing you of your options and never pressuring you to buy more. They are not the cheapest Ive ever experienced, but I think its because they focus on the long-term care of your car.

Bernies has become my family mechanic. The whole family brings everything from trucks to minivans, new cars to old rust buckets to Bernies and they take care of it all. These guys are great, honest, and knowledgeable. I will be recommending them to everyone I know.

Bernies Auto shop was the best car/customer service Ive ever had.I looked on google for a good place that I could trust and found this little gem in Ballard. I walked in the door and Seeder (sorry for the spelling) greeted me and seemed to actually care about what I was saying. I had just gotten my oil change at the dealership and was not told much as to what was wrong with my car. I was just given large numbers for vague problems. Seeder on the other hand, walked me through what everything that was wrong from the inspection and told me what I should do and when I should do it. I felt like he was a human being and wasnt trying to squeeze a couple extra bucks out of me. They were honest and did a exceptional job and will have my business for as long as Im in the Seattle area. Great work!

They messed up the alignment when I had them replace the rear breaks and drums. Took it back to get fixed. They told me it was test driven, and the noise was fixed. NOPE. After a few miles it was 10 times worse! Severe grinding and clunking. Taking it in for a THIRD time.... It appears to be fixed.At this point the manager got ahold of me. They got a new mechanic to redo the entire job. I appreciate the work they put in, I just wish the experience had gone more smoothly.

I was very impressed with both the customer service I received and the work that was done on my vehicle. I came in thinking that my broken down 98 Honda Civic was a lost cause, but its running really nicely now and for what I feel is a reasonable price. Tayler was very responsive to all my questions and I felt like I was getting an HONEST appraisal of what was going on with my car (Ive had terrible experiences at another repair shop in town - so this is super important). I will definitely be coming back! The only drawback was that it took a few days for the work to be done because Bernies is so busy. Busy is a good thing, though, because it means lots of other folks like what they do as well!

First review Ive ever written, but had to highlight the great service Bernies Automotive offered me. I have built a bit of a franken-car and most mechanics wont touch it. Didnt have the time to put in my new axle and they didnt hesitate to help me out.Great group of people

These are guys are straightforward. Have had only good experiences here.

Bernie, I’m gonna tell you something you may already know, You Rule. Thank You so much.

These guys were awesome! I just needed something small to get fixed and my schedule was always hit or miss, but they really made an effort to work around it. Since it was a small fix, they didnt even charge me for labor! How many shops would still charge you a half hour for a 5 minute fix?! Very friendly guys, easy to work with. Ill be going here from now on.

Im normally pretty wary of car repair shops but Bernies Automotive restored my faith in them and I have gone back to them many times over the last ten years.I had to replace some tires in Portland and used Firestone. At my alignment last month, Firestone on Aurora in Seattle told me that I had to have new front brakes and rotors and that the sky was falling.They gave me an estimate of $596 for their Plus Brake job with a limited warranty of 24,000 miles or 24 months on the parts and 12,000 miles or 12 months on the labor. I asked them how much brake lining did I have. No response.So I took my 98 Volvo S70 that I rely upon to get to my QuickBooks and Quicken clients that I set up, review, and train at their offices and homes in the Greater Seattle area to Midas who also tried the same thing.Only their estimate was $715 but they offered a lifetime warranty on their brake pads but not for their labor which was only warranted for 90 days. They also neglected to tell me how much brake lining I had.Since I was having my 30K tune up at Bernies, I was curious what they would say. Will told me that I have about 3mm (the first auto shop who gave me precise numbers) on my front brakes. He said You can replace them at your next oil change. You dont need to do them now.So I asked him how much I should start budgeting for this repair.He replied, Oh, about $400 and that includes the rotors. And that is covered by our 3 year, 36,000 mile warranty on labor and parts.You can trust these folks to tell you what and when you need to repair, at a lower price, and a superior nationwide warranty.

When I first came walked into Bernies, I noticed it was a busy place and it took a couple minutes for someone to help me. But when they did, WOW! I asked if a mechanic would do a ride along in my vehicle and give me an idea of what could be wrong. They pulled a mechanic off of a car he was working on and did this free of charge and without any promise that I would have them do the work. When I did have them do the work they communicated well and did exactly as I asked, in a timely manner. I will definitely be back and will recommend them to my friends and family.

Was about to go on a road trip vacation and got a mouse in the ac fan that was making it unusable and the stench was awful. Bernies took mercy and squeezed us in same day and fixed it in no time. They were a lifesaver and very very reasonable price to boot. They have helped us before and we continue to recommend them highly

Good, Honest Service. It is really not something you find often these days. I feel completely comfortable bringing my car here for fair and fast service.

These guys are the best! I have been taking my vehicles here for the past 5 years. They are always very professional and fair with their pricing. I would not hesitate to recommend them to anyone.

Best shop in Seattle.. They really treat you like family

Wonderful service! No forceful up sell for extra services AND a free car wash even with my measly oil change. This was my first time here and Ive found my new fave Auto Service. They even repaired a piece of trim that was falling off for free. Keep up the great work.

Certainly the most courteous and friendly auto shop Ive visited in Seattle, and Im a local. Thank you Allen for your professional and prompt support.Long story short, my Subaru dies and I take it to Bernies for a checkup. Soon after they call me saying the engine is likely totaled (my fault), but end up only charging a few bucks for the oil they poured in when they were taking a look. They could and should have charged me for the time spent under the hood, and honestly I felt bad when the bill was just retail for some engine oil. But was I grateful!Honest vibes here, no BS. Though I cannot speak to the quality of their repairs or prices, I know I wont hesitate to come here again when my next car needs any work done. Very professional service.

Bernies has been taking care of my Toyota since it was a new car. It now has 95,000 miles on it and Bernies has taken excellent care of it. I recommend Bernies with enthusiasm.

Would recommend to anyone. Theyve kept my cars in good condition for several years.

I want to give five stars to Will. He must have nerves of steel to keep his cool and do everything so well when all around him there are so many customers and so many problems to solve. And solve them he does, with his good team. Thanks, Will.

I was so happy with my service! Have never had a better experience getting my car serviced! Will definitely be recommending to others!

I send everyone I know to Bernies! Almost two years ago I decided to purchase a early 90s Ford Bronco. I was referred to Bernies by my mechanic at the time who only worked on imports (that alone says a lot). Since then, Ive never regretted the choice of mechanic while Ive occasionally regretted buying the Bronco. Will worked with me to do a thorough inspection pre purchase which helped me understand the costs of any future repairs and he has has been a great partner on quite a few repairs since then. He has patiently explained the repairs and personally stood behind his work. When I had an issue with a defective heater core they installed, he replaced it the same day at no cost. I expect to never take my truck anywhere else.

Bernies has been my mechanic for the past 5 years. Will is constantly working with me to save money and keep my car running. Ive never had to second guess a repair or maintenance service. I recommend this place to everyone in the Seattle area.

Being newer to the Ballard area I was skeptical of finding a new go-to mechanic since I had found a great one when I was in Everett. I was really pleased with their service and their willingness to help. Granted most companies should be like this, but most never are. These guys actually care. I had a control arm and axel snap on me meaning my car completely disabled. I had made an appointment the night before and then while driving it broke and I needed to get it towed to the shop. They kept me in the loop every step of the way and did what they could to keep the price as low as possible.Ill definitely go back and recommend other local friends, family, etc to check them out!

Knowledgeable & straightforward. Always feel good about having my car checked out here!

They have taken care of us better than any other mechanic I have had. From the roadside assistance to when things get messed up. Recently I had my car towed to their shop and the windshield busted while being towed by the tow truck company. Bernies reimbursed me for a new windshield even though it was technically not their fault. I know a bit about vehicles and they have never tried to run up the repairs. Both Will and Tayler are very helpful and provide great service.

I always feel well cared for at Bernies. Will and Patrick are always helpful in answering my questions regarding my cars. My last car issue was a bit complicated, but they were able to diagnose and fix the problem.

Definitely love the service. Would recommend to a friend... or a non friend for that matter.:-) I wont take my car anywhere else at this point.

The folks at Bernies are good! Helped me out when I needed a jump pro Bono.

I just needed a code checked because of a check engine light and they took the time to do it for free! So friendly and courteous!!

Hello All, I have not had an experience with Bernies as of yet so Im putting out my intentions now. I will be taking my vehicle in tomorrow to get timing belt replaced, Ill keep you all posted.

Been loyal Bernies customers for years. Girls attended Ballard High and Bernies has let the school teams use their property on weekends for car washes. Good community citizens.Anyhoo...have had at least four cars worked on there over the years. I am very particular with parts, outcomes, communication and customer service. Im less price sensitive, I guess.These guy have been great and gracious. Had to dump a whole lotta dough-re-mi into an aging Mitsubishi Montero. This vehicle had issues but it was the devil you know vs. the devil you dont (replacing it with another used vehicle). The car had a catastrophic failure (unrelated to the work they did) about four months later. They worked with me to fix that situation for minimal cost on my part.Ive trusted them over the years and will continue to do so.

According to friends and family i am picky about my car but i liked the job these guys did, would come back

Kept me well informed, did the work as promised and offered excellent follow up service as well. We will be referring people to your company! Thanks

I have been taking my vehicles to Bernies and only Bernies for the past 8 years. I use them for everything from routine maintenance and oil changes, to major repairs and part replacements. They have always been honest and fair with pricing and estimants, and get my vehicle in and out of the shop quickly. Will and Patrick (the store managers) are the very personable and professional, whenever I call they remember exactly who I am, and have always been able to solve the my car is making a funny noise mysteries that I come to them with. I would reccomend Bernies to anybody.

Extremely pleased with the personal service, attention to detail, quality of service done on car, and honesty in pricing.Thanks to all!Shannon

Been going to Bernies for several years, always great service and fair prices.

They looked at my car for a minute, diagnosed the issue, and sent me along to Firestone for a tire alignment without charging me anything.

Ive been taking my car here for years. Its super convenient, I dont feel like theyre trying to rip me off and I dont have to pay dealer prices.

An honest shop

Great customer service!