I finally got a hold of a live representative after calling non stop for over thirty days; I spoke with someone on 9/24/21 (relieved may I add) however this particular representative was unprofessional. I initially thought I dialed the wrong number because she answered the phone coughing saying “hello” as if we knew one another, never mentioned her name or any standard Tenants Union greeting. I informed her I was having landlord/tenant issues and proceeded to explain what I was dealing with; besides her initial unprofessional attitude she became sarcastic, pushy, and was trying to rush me off the phone as if I was a burden. She started asking for my personal information (which I had no problem sharing) and she found a way to create a problem about that as well, interrupting me in the middle of talking, she kept asking me to repeat my responses, and would periodically mention how many people she had in the queue, she asked for my landlord information than told me she’ll look into my complaint, contact the number I’d given her and she’d contact me next day (9/24/21) or latest that Monday (9/27/21) with information.It’s bad enough I have to deal with landlord/tenant issues as is but to call an agency that specializes in assisting tenants and their unprofessional and rude for no reason just blows my mind, I thought assisting tenants with their complaints/rights were in the job description. It is now 10/7/21 and still no follow up from the tenant union representative.

No one answers and my question is. Can I break my lease due to insufficient heat source and electrical problems? Landlord says they are going to fix the electrical for over a year now. The only thing they fixed is there Courtyard painted it a new fence then their porch and patio and put sprinklers all throughout the yard and their tenants units what nothing.

I spoke with Leondra( I believe that’s her name) she was super rude and not listening to my situation and was giving her own personal reaction to my circumstances which was not helpful. This is supposed to be a place to cal for help in troublesome times . She hung up on me and when I called back she said she didn’t have to talk to me and that she had someone else to help. Is this really how you are supposed to treat people.

This group is more focused on punishing people who provide affordable housing than help those that need it. I am either selling out or going Air BnB, cant take the hassle anymore.

The Tenants Union of WA is the best housing justice organization in the state. Great, accessible and knowledgeable staff, and a proven track record of decades of winning housing justice issues for tenants and renters.

Amazing people with a wealth of information about the tenant landlord laws

These people are amazing. They have armed us with the right info to go after a landlord that severely violated our rights.

Just rings and rings...

PLEASE POST AN EMAIL ADDRESS ON YOUR SITE!As a former manager of not for profit agencies, I suggest that getting either five- or only two-star reviews indicates that what the TU does they either do very well--or not at all. Staff and other resource limitations? I will do my best to present my case as well as I can; to sell TU on its merits, just as they will then have to sell it to others to accomplish what needs to be done. Those who hope to serve others are always plagued by inadequate resources. We can never do EVERYTHING. Not even by donating 100 hours per week and all the $ we can afford--and more.Bottom line: cut them some slack. You still own the responsibility for seeing that things get done, so blame the man or woman in your own mirror before you bash someone else.

Great resource for tenants rights.

They are amazing, wonderful and helpful people. Theyre tenants, too!

Just showed up on a Wednesday at 10am and this place is closed???!! I took the morning off of work to come and get services..... they need to update the schedule on line!! rude!

Unhelpful, incompetent and is extremely biased and clearly uninterested in helping people who are white.

Helping the community with landlord tenant issues

Great help

I just get info from them, but no any service

Love the staff

Unhelpful

Not helpful