Ive driven as far as 25 miles to other mountain side fitness. I have to say, This is the only gym that has been genuinely caring, respectful and playful with my children. They interact with my kids.. they dont ignore their silliness. They remember their names and their stories my kids say. My kids say they love to play with the ladies at kids care. They get excited to see my kids!All of this is possible because it is lead by a great Manager James.I see so much effort from him to make this place a memorable experience each time my children come in and for me to have a clean gym to workout at.A good leader leads by example.Unlike other mountainside fitness, I had cancelled my membership the moment I switched to the one on Rose Garden at Desert Ridge. Because they have rolled their eyes at my children and made comments under their breath about us walking in the kids care. It was a shock of disrespect.I remember how warmly they have received us before on Shea location so I decided to re enroll-but never come back to the one by Desert Ridge.EVERY location ESPECIALLY the kids staff from Rose Garden need to see how this location is being lead!

Outstanding equipment. Very good number of diverse classes. Very clean. Pleasant and helpful staff. Adequate number of equipment at peak times. Only real detractor is temperature should be a little lower during the Arizona summer!

Mathew, the Fitness Manager was amazing! Rachel the person that signed me up was very cold and not welcoming. Could have cared less if I signed up. Mathew made it a pleasure and an amazing professional person, who I want to train me. He is an asset to your organization! Thank you:)

I was in the Scottsdale and Shea location on 6/30 as a guest on my boyfriends membership. When I arrived on 6/30 the daycare attendant was covering the front desk and informed me she did not know what she had to do to complete the guest pass. She had me fill out a form and took a copy of my drivers license to get me going for a guest pass. There was no follow up on a guest pass after my gym visit that day, instead I received a voicemail urging me to sign up for a membership the same day as my first visit. I returned today, 7/1, to continue my guest pass as I still was not completely sold on the gym. I had a horrendous experience upon arriving. I asked the kind lady at the front desk why I had to fill out the same form again and why they had to take my drivers license again. She didnt have an answer and instead looked behind us at a woman in a gray shirt/jacket with blonde hair. The lady with blonde hair had a horrible attitude and was extremely snippy. The final straw that caused me to just walk out and leave was her telling me well you will have to deal with me anyways. If this is how you are treating potential members I could not imagine how you would treat your current members. I understand everyone at this point in time may be feeling some undue frustration and stress, I look at going to the gym as the one place that should be stress free. I believe you need to retrain your staff on being inviting and family friendly as it aligns with your core values.

I really enjoy going to this gym. Its clean, never overcrowded and has everything I need to get a great workout in. All of the staff is super friendly and my daughter loves going to the kids area. All of the childcare staff are amazing with kids, love them!

Great customer service! We had a great experience! Very easy to get started. Staff was very informed and professional!

Solid gym with excellent staff, large selection of equipment, all the amenities you need and clean.

The best gym in the valley.Kudos to the CEO for holding strong amist all the mask and Covid insanity. Ridiculous people.Glad to see there are strong ....sane...people left in the world!Ran here as fast as I could from LA fitness....it is no comparisonTowel service....steam bath....sauna....it is always clean and bright....and great staff....not to mention great classes and equipmentNick is a gem and sets the tone for everyone else....absolutely LOVE him😁👍Thanks Mountainside!!!5 stars !!!!

Heres How 1 60-minute Gym Session At Mountain Side cost me over $600This is the WORST Cancellation Process at a gym that I have ever seen in my entire 20-year experience in lifting and fitness.Heres why...I signed up for a month-to-month membership right before the pandemic when Mountainside had a trail going and promised to stay open (thanks for trying!).I was able to come and work out once, then unfortunately the gym got shut down.So, my next steps - I reached out via email to cancel the membership - no response. Then I called the gym multiple times - no one was answering the phones. They were closed, so I could not stop by and cancel in person.I didnt mind when I got charged $45 for the first month because I love the fitness community and wanted to support them throughout the hard times (all gyms got hit hard during COVID). But when Month 2 came, I tried to pause/cancel the payments and have never been able to get a hold of anyone. The corporate office NEVER picks up the phone. So I decided to just block the payments via my bank and then I forgot about it (my responsibility to follow up on this 100%).When I looked at my bank account recently and saw that the bank didnt process the request to block any charges from MS (Over $600 in charges), it got very annoying and frustrating. Now, I have spent thousands of dollars on fitness, PTs, competitions, and value fitness a lot, but when you keep getting charged for nothing and the customer service SUCKS, thats a different story. Plus its a waste of time and energy.I got a hold of MS location now, and they got me a number to contact a rep in the corporates office. Guess what? No one is EVER answering the phones, neither returns Voicemails. The gym also instructed me to send them a letter with a key number and my email (I guess to make sure I get verification about cancellation - ridiculous!) Im now overseas in Russia and not able to send MS a letter via mail to finally cancel this, so I will probably get charged again - cant wait!Really was holding off from writing this, especially in a lot of negative light, but you guys just didnt leave a choice. I hope you will improve your customer/cancelation support because the gyms overall have good equipment.Thanks

Noah and the animals in this place are certainly fine people. The center is spacious, clean and kept up very well. The equipment is extensive and of top quality. The mens locker room is very clean and spacious. Steam room and sauna very nice.

Look like a great variety of classes, cardio and weight training machines, along with plenty of areas to stretch.

Worst customer service. Cannot cancel the membership over the phone or via electronic means. They make you go there in person. This is completely unacceptable during pandemic. Shame on this greedy company. I will never rejoin this club after canceling my membership.

Almost everyone has a mask on their neck or mouth but not on their nose. Mountainside fitness doesn’t enforce the mask rules inside gym. It defeats the purpose of asking to wear a mask. I have been to other gyms in the area and everyone respects safety of others and wears mask properly there. This is the first one where people completely disregard safety of others.

This establishment would rather put you into debt, than get you healthy. Card expired, never badged in? Dont worry - theyll still bill you for at least 3 months regardless. They like to charge for services Never Rendered. Its great.

Layne was absolutely amazing and very detail oriented! This was our first time actually using the gym and we had a personal training evaluation and our daughter went to childcare! Every employee we encountered was absolutely amazing and treated us with the upmost respect. Even the people in the kids club area made sure my daughter felt comfortable as she didn’t want to leave us! Then when I went to pick her up she didn’t want to leave to go home!

Wish I had never signed up with this gym. Would like to echo the earlier reviewer in saying that their lack of pandemic understanding is unacceptable.

Noah was great very helpful and knowledgeable was patient with me as I asked questions after question . I have already recommended this location to friends and colleagues.

Great gym, very clean. Motivated staff that want you to reach your fitness goals!

Sales girl in gym was uptight and rude when asked how her day was going she responded with fine why you have an issue with a DIRecT approach..... Ill just leave it at that

I love all the Mountainsides! Thank you!

Just joined great gym the stairmasters are the best lockerooms are clean staff is friendly!!@

I sent in a request to cancel my membership by mail, and 2 months later i discover im still being charged. I didnt even go for the two months i assumed my membership was cancelled. 100 bucks down the drain

As a member of Team USA Paralympics my experience at Mountainside Fitness has been exemplary.... The staff has gone above and beyond many times when helping me. I have had members approach me dozens of times, almost every time Im there, with incredible enthusiasm. This is certainly the finest facility that Ive ever trained at, including the Olympic Training Center. Its always a pleasure to be there, my workouts are always extremely productive, and the atmosphere is definitely superior to anything Ive encountered since I started my training for the Paralympics. Thank you Mountainside Fitness

Awesome gym - been going for years. Very nice people that work there. The other members are generally nice and the equipment is nice 👌

Very clean and had plenty of equipment.

Great gym. Plenty of equipment and weights. Free towels. Hours are quite convenient. Staff is polite. Love their spin classes especially Andy and Ava’s.Opportunity for improvement: provide cleaning wipes and bins near the weights section. A couple of times i ve cleaned a bench, tossed the wipe and have come back to someone using my freshly cleaned bench. (-_-)

Very disappointed in the concern for safety during Covid-19 and enforcing Maricopa County guidelines. Members who disregard wearing masks or are intentionally wearing them incorrect (ie not covering mouth and nose) are welcome without repercussions (specifically repeat offenders)!

This gym is the best gym I’ve ever been to! Been coming here for the last 7 years because the place is so well maintained and friendly staff. Plus great childcare for my 8 kids too. They can really handle themselves and childcare is a BIG thing for me with gyms. :)

Mountainside fitness centers are top notch!Always clean, loads of classes to choose from, and excellent teachers. I have first hand knowledge of their yoga instructors and they do not disappoint. The owner of Mountainside is local- and I believe in supporting local business. He also gives back to the community doing charity work . 5 stars for MS Fitness!!!

The facilities are nice. Cancellation of membership is a huge pain especially during the covid. You can’t just call them, do it by a website or email. You either have to walk in or mail a letter.

My husband, daughter and myself go here 4-5 times a week. We love the people that work in the daycare, our daughter is always safe and has a fun time! The girls they have in the daycare actually PLAY with the kids and always have a ton of energy. Joey is our favorite person there. He is encouraging and mature, professional and personable. Thanks mountainside, see you this evening!

Efficient, professional, well trained.

Great gym, great place to workout and get PUMPD. Friendly staff, great smoothies, and a ton of equipment. Plus the other members are really nice. Been coming here since when Lupe Fiasco was still relevant and I dont plan on stopping.

To be honest the ONLY reason I’m a member is because it’s less than a mile from home. If I had a choice I would never go here. Very limited equipment, not very “body builder” oriented. If you’re a 40+ some house wife, a beginner or simply don’t want to drive very far it’ll suffice. I do believe it’s way overpriced.

Very unprofessional I got a 5 day free pass and they told me I can’t go cuz I don’t have Arizona driver license and I have to sign up.

People good at social distancing, place is clean and glad to be back.

Amazing place to train. Never really have to wait for a piece of equipment. Even after attending almost all the mountainsides in the valley this one is my favorite.

What a great gym! There are so many free classes to choose from, the Childcare is amazing, the gym is very clean, the weight floor has everything you need! I am so glad I joined!

If you check this gym out, you will be impressed! I have no idea why this gym has got any poor reviews. It is awesome! Great variety of weight training/body building equipment. Everything anyone would want. Plus the smoothie cafe is a great perk. Tons of cardio and yoga and cycling rooms.

Very convenient and close to home. Love the classes... Only complaint is that some of the equipment is getting old. We have visited several other Mountainside locations and the machines are much newer and nicer. Place is always full so there is not a lack of funding going into this facility. Hopefully the additional $40 they collect yearly from everyone for improvements we will see some upgraded equipment in the very near future.

Its an okay facility. Its close to work & they have a lot of cardio / weight machines. BUT, they are so close to each other it feels like youre on top of each other or going to hit the person in the next station. And, everyone there must feel like they are working out at home, I havent seen anyone wipe down a machine or bench. I wipe everything off before and after, who knows what your going to pick up. GROSS!

Wonderful fitness center. I was member for couple of years. All machines are good and they have different classes not only on morning time as well as in the evening too. So it is convenient if u can not attain in morning rush still can do later in day. Sauna and stem room is very good. I always found very handy the clean towel service. Locker room & bathrooms ate clean too. I am very thankful to the child care service members. When I joined I saw bunch of very young girls there to take care for kids. So being a new mom I had super doubt as my baby very scared of new people then as Time passes by I noticed how thorough they are and how caring can be young persons also. Love Roza, Carley, Josheph for their enduring caring service to kids. I am not employee of that business nor paid to write good remarks. Just a member who can spent little time for own health after knowing kids are in good hand. I will Definitely recommend for friends n family.

Everyone was very nice and knowledgeable

Aaa

The staff here are what makes this gym worth going to. They go out of their way to make sure each member is having the best experience possible!!

Customers should be aware there has been 3 car break-ins recently. Eventhough nothing of value is inside your car, they bash your window and search for goods. They broke in to my car, stole the credit card and spent $600 dollars. Better security is needed. If it wernt for good staff and great trainers I would give it 1 star.

Veronica (Assistant Manager I believe) was very nice and helpful in me signing up and explaining the facility. The entire staff and members seem upscale and courteous. I like this place!

Very Friendly staff always trying to make the members workout as fun and rewarding as they can.

The staff is great, especially Johnathan, who goes above and beyond.

I love the number and variety of fitness classes. All employees are very friendly and welcoming.

Love this place and all it has to offer. My only suggestion would be to increase the group classes...theres just not enough for someone who works all day and needs a class in the evening.

I come to this location everyday. I recommend joining this gym if you live in the area. Staff is great, theyre always willing to help you.

Really love this gym. Great variety of classes, nice people and Dylan is great! Highly recommend!

Staff members are professional, helpful and accommodating. Great facility with tons of equipment and very well maintained. Would highly recommend!

Great staff and equipment. Theyre also the only chain of fitness centers that have steam showers.

Is there anything management can do about the clientele constantly filming themselves tanking pictures of themselves? I come here almost every day, Im actually on the lat machine and these chumba wumbas are taking videos in the mirror.It is terribly intrusive to your other customers who arent here on social media. I find that I sometimes end up on the other end of the lense of these oompa loompa. I dont ask to be in their pictures or in their videos, the gym is for working out. Not for something you can do in a mirror somewhere else.Otherwise great staff and a great place to work out, except for the social media addicted fools.

Really was surprised at the size of the gym! Great amount of equipment and free weights!! Plenty of space and a comfortable atmosphere. Veronica was fantastic super upbeat and explained all the pricing in details making sure everything made sense and worked for my work out agendas. I had previously given this five stars, but today was a pretty bad experience after signing up before the first for the month I waited patiently for two weeks just to get my training session. After being pushed back the day of my session is here. Mountainside Fitness nor Lily Brezler the trainer even reached out to me to inform me that not only was my session canceled the trainer no longer even worked there. Very unprofessional and down right uncourteous. The gentleman who tried to reschedule me seemed less than informative and understanding seeming as though he could care less that I was just completely ignored by their facility as well as previous trainer. If you are signing up here get specifics. It seemed like they care about their customers, but with this one they really dropped the ball. Update: I know this is a long one, but I just wanted to add and upgrade a star for them. After I brought my issues to Veronica whom signed me up initially she made it a point to have me taken care of. Today was my first training session and Ivan was fantastic. Immediately made me feel at ease and upbeat. He had some amazing knowledge and really seemed to care about my problems areas which was fantastic. I sustained injuries in a car crash a few years ago. He actually took the time to stretch and work my shoulder out. It was painful, but in an amazing way. Im already looking forward to learning and perfecting my lifting skills from him. Really made me feel like a part of the Mountainside Fitness Community.

Amazing equipment!

Ive had memberships at clubs all over the country, and I have to say these clubs are the worst. No customer service, old equipment, if you ask a question they treat you like youre a bother instead of a paying customer.

Really nice accommodations. Clean. Only has 2 squat racks though.

Great place to work out and staff to work out with!

Nice gym.....management sucks

The staff is always very friendly and the facilities are very clean. They really make it a joy to come to the gym every morning.

Ive never had a bad experience at mountainside

Nice gym ! Great staff .

Great gym for family

Great!!

Joey is the Employee or the year!!!

Clean