This is my 3rd time back here in the last week. I came to get a covid test twice. I left the first time after getting frustrated with their insane wait times to do a simple covid test. I came back a second time and decided to wait for over 3hrs even though I was quoted 2 hrs because my throat was hurting really bad and I was afraid of getting my kids sick. Now Im back a 3rd time to get my son tested so he can return to school. Yet again insane 2.5 hr wait time but even worse than the wait times are the attitudes of the front office staff. They have been completely rude and short every single visit! These are the people that set the tone for your entire visit and they act like you are bothering them to be a patient at their office. I think they forget that the patients/clients are the reason that they have employment. People come here sick or in need and dont need to be meet with someone elses bad attitude in their time of need. They definitely need to be retrained in customer service because its extremely lacking at this office from the front office staff. Especially when you see them being so nice and cordial to other office staff. Why dont the customers get that type of treatment?! The minute you get to the back the staff is much more friendly and caring. Too bad you have to make contact with the front office staff first!! I should mention that this is my go to urgent care facility and Im now thinking about going elsewhere from now on. 2 stars is because Ive had good experiences with the doctors and staff in the back.UPDATE:Im updating my review to 1 star because Im in here yet again but right at opening this time and there is a there is a 2-3 hr wait yet again!! I asked how many doctors that they have on and the answer was 1!! Youd think with long wait times that they would staff more than one Dr but no theyd rather have sick people and covid positive people waiting in a small waiting room for hours at a time. Terrible business mgmt. When asked about the short staffing I was met with.. sorry I just work here. Such a bad response to frustrated clients. I remember when this place had reasonable wait times and competent staff. Guess that is not the case anymore!! This will be the last time I come here after being a LONG TIME client!

Took my son in for a physical. They provided an excellent service from the receptionists Bria & Dalia to Yas and to the Super friendly Dr Arvizu.Great service and courteous staff.

BEST URGENT CARE Experience by far!I have been to a few places like this and have sadly been very disappointed, to put it as kindly as possible. Not so this one. Extremely Nice and Kind people, - All. And they all knew what they were doing.The office is also clean and run efficiently --- with no waiting forever.(You can even sit in your car (great parking) and they will call you on the phone when its your turn.) This is what healthcare is supposed to be all about.Definitely choosing this place if I need to visit another Urgent Care clinic!

!!!!DO NOT GO HERE FOR COVID TESTING BEFORE YOU TRAVEL!!!!!Do not waste your time or money at this place, absolutely worst run businesses I’ve ever experienced. We arrived at 7:30am before they opened and we were first in line to get Covid tests to travel to Hawaii. They didn’t see us until 8:45am and we didn’t get out of there till after 9:15 am.To make matters worse they produced a false positive and we almost had to cancel our Hawaii trip potentially losing $20,000. I strongly advise everyone to use the testing site at the airport for expedient, honest and reliable results.

Complete waste of time.Took my daughter there, filled out the paper work and stayed in the waiting room for over 30 mins. Receptionist let us know the pediatric doctor didn’t want to us because my daughter was too young (15 months). Receptionist was very rude about the situation and told us to just go to Radys.

Came here just now, 30 mins before they advertise being closed, and the receptionist says they can’t help me, I’ll have to come back in the morning. My issue is very cut and dry. Simple, but urgent. She said I’ll have to wait till tomorrow morning.They call it urgent care for nothing.

I called and they said they would do a COVID test, which they did, but charged me for COVID Test AND $199.00 for an outpatient visit. Its a racket. I was working with my insurance to sort it out and they charged me an additional $25 late fee. Complete scammers. I would advise you not to go there.

Waited 15 minutes then went to the desk to ask when I would be seen; told they weren’t accepting anymore walk-ins and I should call back. The lady at the desk was nice, seems like horrible management.

Wasted my time! ive been needing to get a covid test today and this morning they turned me away and asked me to call back in 4 hours. i just did and the girl prompted me to come in right away cause there was no line and they could take me. i was there inside of ten minutes only to be turned away unapologetically by the receptionist who said i dont know who told u that. these guys need to communicate better amongs themselves so they dont un-necessarily burden the gral public! today my gral. practitioners office wasnt picking-up the phone 12 minutes after their opening time had began...the medical profession has become a racket steered for profit by big pharma with little regard for their client base. (part 2 begins here), i changed the 1 star to 5 for this reason. after 10 days i decided that the antigen test from cvs may not have been thorough ( they were both negative) so i went in again. Brianna at the front desk was wonderful, attentive, alert, polite and helpful-there was also another lady whose name i didnt catch, that was also good, she may have been the manager- and Melanie, the practitioner was outstanding! Based on my latest visit i decided to bury the hatchet and express gratitude to have them in our neighborhood!

Had a urine test at AFC Urgent Care.. they told me that I needed to go to the ER for a scan to ensure there was no internal bleeding. The ER did the exact same urine test and said there was no reason for a scan. Spent an extra $1,500 at the ER because of poor advice from this facility.

I came in distressed because my husband and I needed to take an emergency flight back home to Georgia and needed COVID tests. I came in there ready for the fight of my life because I know how everything has been running so much slower since the pandemic and I was greeted by a wonderful employee named Yasmine. She reassured me that they would do everything they can to get me in and get me out in time for my flight. She took really great care of us and I appreciated her amazing customer service.

I’ve now visited this urgent care facility twice in the last two weeks and am definitely leaving a glowing review. The paperwork and check-in process is fairly simple and straightforward. Your copay is taken before you are seen and they are careful to give you an accurate estimate if for some reason they aren’t able to verify your insurance online and you may have to cover the whole thing at a later date.The best part of this place is Josh. He’s the PA I’ve seen twice now and both times I’ve shown up with things I’ve never heard of, but he named them without missing a beat AND spent time explaining to me what was going on, how to treat it, what to expect as I healed, and answered all of my questions without making me feel rushed or ridiculous for asking him to show me things like how to properly wrap a swollen ankle. Seriously, folks, if I could make him my PCP, I would in a minute. Thank you, AFC Balboa, for making both visits a great example of how health care should be.Oh, and there is a CVS right next door, which is super convenient if you need a prescription filled!

Ive been here multiple times and I never have had a bad experience. Yasmeen and staff were very fast and did a thorough job. Everyone was very friendly and informative. I highly recommend coming here if you need a fast, easy and friendly place to go.

WORST PLCE TO GO IF YOU NEED HELP. I took my mom to do COVID test before she leaves, and they said results will be out the day she leaves, we sign up to get results by email. And asked the frond desk to email it to us when they call us. So when they called me I told her to send the results via email NOW bc were are at the airport. BUT OF COURE SHE DID NOT SEND IT!!!! GOD KNOWS what could happened if we did not do another test in another place.... we could’ve lost the ticket!!! It’s horrible how they just don’t care.

Never had an issue with AFC, they are always fast and very professional.

Terrible experience— I went in to this location after 10 days of coughing non stop and loosing my voice. The nurse practitioner told me that she knew I had a virus because I was loosing my voice and that I was fine and sent me home to take Mucinex. Day 11 I’m even sicker and after seeing my primary doctor am prescribed antibiotics for the burning in my chest that this place wouldn’t even acknowledge.

Had a bad cut that needed stiches as a walk in , friendly team very helpful took great care of me .

Great atmosphere. Kind and courteous staff.

It was one of the worst health care providers that I have ever seen I was told to wait for 2 hours for my turn but even in 3.5 hours still I am waiting.I was there for Covid- 19 test with fever and more symptoms

My husband and I arrived at 8:30am for COVID testing. Talia, Yasmine, Dalia, & Brianna worked in unison to get us tested and counseled expeditiously with very little wait time. They were all very professional, friendly & efficient. We have recommend their services to family & friends. Great team!

Very slow service and untrustworthy result for COVID! I ended up going to cvs and carbon health to retest. Costed me $$$ but more important, panic me and my friends because of their mistake! Please avoid this place.

Our experience with them was very short because we ended up having to go to the ER (they don’t have diagnostic equipment there or an x-ray machine so you have to do anything that requires that at a hospital), but they were very kind and competent. Everyone we dealt with was very nice and made us feel listened to.

All people in my family have covid test here , very good service and i really to be gratefully to all staff here.

My experience at this AFC was spectacular! The women who assisted me were very kind, genuine, and professional. I felt extremely at ease and their bedside manner went above and beyond my expectations. They took all the precautionary measures recommended. I was in and out of the center within and hour.I highly recommend this location and you couldn’t have better people to assist you and your health.

Came here for i693 physical exam and the staff almost missed my deadline. On the phone and when I came in for the appointment, it was promised that I can get my exam results 7 days later. I also got another phone call 3 days after that said my report is ready. So I came in exactly 7 days later but the staff said they accidentally missed the doctor’s signature on the form and have to delay my reports until another 7 days later. I had to call 3 times before getting a time to pick up that would be just in time for my interview.Immigration related paperwork is extremely time sensitive; while AFC did offer a remedy that barely works at the end, I would definitely recommend anyone looking for a i693 exam here to closely follow up with the report status to avoid any mistakes/delays.

Right when I walked up the employee came out basically to let me know we can’t help you. The doctor was going to be late and we can’t do X-rays till 2pm. I just felt defeated right there so you can’t help me is how that made me feel. There’s zero care at AFC. Guess I’ll try 2pm tomorrow im sure there’s gonna be another sorry can’t help you line.

The staff at AFC Urgent Care off of Balboa were very polite, patient and friendly. Their work spaces were clean and everyone followed protocol, maintaining the 6ft apart rule and wearing mask and sanitizing their hands. Everyone seemed happy and loved their job. I would definitely refer this place to anyone.

Was told 1-1.5 hour wait, only to wait 4

They were amazing! I needed to get a rapid COVID test and was nervous as I’ve heard it’s painful. Yazmine was AMAZING!! She explained the whole process and it was completely painless. The whole staff was friendly and efficient. Highly recommend!

My first time leaving a review in 5 years. Giving 5 stars to AFC Urgent Care (off Balboa). The reasons why are below:- across the board everyone was kind- I made a telehealth call needing an X-ray and they suggested a good time to walk in when the X-ray Technician arrives- the doctor and x-ray technician were super down to earth- after leaving AFC Urgent Care a rep called to say they got a second opinion on my X-ray to ensure I had the best treatment plan- finally AFC Urgent Care did a follow up call to simply check in on how Im recoveringThis is 5-star service! Thank you!

This place is amazing and they treat you so good. We were in and out so quick. Very good experience. Would recommend.

Yasmine was very helpful with my COVID rapid test. There arent a lot available per day and she helped me know to arrive early (6:30am) to get the test done in time for my needs and Im very appreciative of the assistance provided by this urgent care facility.

I came here to this place and had a great customer service and experience. Everyone is helpful and will update you about the result even after you sees them and makes sure you finished your medication without problem.

The front office made me feel they did not know what was going on. each person answering the phone had a different answer regarding covid testing. alot of flip flop answers and none of them were synchronized. I ended up going to Scripps in Torrey Pines for same day testing and received my results 24 hours later. would love to speak to someone about my experience in depth about this location they made me feel stupid for asking questions.

AFC sent my covid test to out of network provider without consulting me. AFC were in network so i assumed if tests were being sent out of network id be advised about it. Now have a bill for $1473 from the lab that processed the test.

I was in and out within 30 minutes. Best urgent care out there, the staff was exceptionally caring and got me in right away. I got 2 stitches on my finger and the DR made 100% sure I was completely numb before proceeding with stitches. Would recommend them to anyone!

Triaged my cut right away and rebandaged. Every staff member was personable, but professional. They offered to call me so I could leave the building while waiting to get stitched up. I only waited an additional 45 minutes. I had a really great experience here. I would return if something came up again.

The whole staff were very courtiouce and kind, more over you have wonderful doctors.I really appreciate your service at the time like this, I cant even see my primary doctor! Thank you so much.

I was able to get same day testing during Thanksgiving Week!

I recommended this place to all my family because of very good experience that I had there, thank you so much.

CAUTION please do not come to this clinic to get covid19 testing they lost my fiancé’s test it’s been 15 days and they are still giving him the run around. They are compromising peoples lives do not come here go to Sharp instead. Now they do not want to refund his money back for services that were not provided completely unacceptable and very negligent.

Misdiagnosed me, told me I have COVID 19, and they did the test and it wasnt done correctly, they swabbed my nostril and not all the way into the area it should be. very disappointed is my visit.

Received care very quickly. Staff pleasant and professional. Received clear instructions on after care and a call to my home to see if I was doing okay and if I had any questions or concerns. Hope I never need them again but if I do I will return.

Aside from the 2 hour wait time due to flu season, the staff was friendly and professional. I felt very comfortable there and it was definitely worth the wait. Urgent care facilities can be hit or miss but I will happily endure a longer wait time for the peace of mind that Im receiving quality care.

My experience was great from the minute I entered the office. They Office is clean and the staff is very pleasant and easy to work with. They doctor was also very pleasant and nice. I did have to wait a bit but that is to be expected when they are working on a walk in environment. I think they handle the situation very well. When the doctor explains what is going on it is easy to understand and I felt very comfortable about my visit and the prognosis. I would definitely return to this location if necessary in the future. Thank you to the Doctor and Staff.

Had a great experience at this urgent care, all the staff was very friendly and Dr. Rafla was kind and extremely patient, making sure that I was in as little pain as possible and taking the time to explain all the details of the healing process.

Great service and proper covid practices in place, felt safe and they did a great job explaining the procedure to my son. Would recommend!

2nd time here and not coming back. . . If X-Ray is not in please tell your patients. No need for me to sit there for an hour only to find out X-Ray wont be in for another 3 hours. Other offices providing better service and something that needs to be addressed if you want good patient care. Make an effort to communicate please.

Me girlfriend and I got our COVID test done over a week ago and when we finally got our results, they said the samples was invalid and asked us to redo the test. This is after they said it would take 2-5 days and we waited 10 days and had to call ourselves every day chasing our results. If you want a COVID test, go literally anywhere else...

When I first arrived I was told it would be a two hour wait time but luckily it was just about half that .Thank so much to Gayle. You’re awesome I appreciate you always smiling. Josh was straight forward when He answered all my questions. I really felt Like the staff were concerned for my well-being, instead of just trying to get me in and out like other places I’ve been to.

The facility is bright, inviting and clean. The paper was not overwhelming as with so many health facilities. The wait was not that long. The medical technician did a good job of going over my medical history and taking my vital. The doctor had a great personality, which made going to an urgent care facility enjoyable. He listened to my health story, told me what he was going to order from the pharmacy, checked with me to make sure I understood and off we went.

Ive been a few times since they opened for myself and my daughter. Everyone has always been extremely nice. The wait times have not been bad for an urgent care. And most of all, the Dr. Ive seen twice now is so kind and patient. He takes more time to listen to my issues and explain his recommendations than even my primary care doctor does. Even when I was there until after closing, they could have been rushing people out, but he was still so kind and thorough. All great experiences.

Stu had terrible bedside manners. Rude, short, and dismissed my problem as not urgent care. I went to a real doctor the next day, and they were shocked because it was a big problem. Avoid STU like the plague!

I was new to the area and needed medical attention right away. They were so friendly and polite to me when I came in. I knew I wouldn’t be seen right away so I was put on a list and she told me to go grab some lunch and she will call my cell when I’m close to being called! Amazing because I was starving!! The nurse was super friendly and the doctor was well knowledgeable and understood my issues. Highly recommended!

NEVER go to this place!... I went in for Covid testing on June 28th... they did the test... they said it would be 7-10 days... I called on day 7, day 10, day 12, and day 16... THEN they said they actually never did the test and apologized for any inconvenience... all my paper shows they did the Covid molecular test with instructions to quarantine and everyone I was in contact with to quarantine... they even billed my insurance ... but still say they never did the test... 16 days later no one knows and they just said sorry

Went to get my daughter’s hand x-rayed because of a basketball injury. Service and doctor consultation was very quick and x-rays were expertly taken.Definitely recommend this urgent care to anyone in need of immediate attention.

I don’t currently have a primary care giver so when I need to see a doctor I come to AFC urgent care and am beyond happy every time they treat me. I never have to wait long at all to be seen and the staff is friendly and helpful. The medical professionals all seem to really listen to their patients and make sure they get what they need. They always check to see if I need a note for work (when it is needed of course, not just for a common cold). And I receive a call or a text within 48 hours of leaving the facility to check in on how I am doing and make sure I don’t need anything else.Literally the best urgent care I’ve ever been to!

Went to this Urgent Care since it was close by... couldnt have had a more pleasant staff - when youre already feeling crummy, this makes an enormous difference. The doctor, Josh, gave me very specific instructions, called in my prescription to the pharmacy of my choice & I was good to go!! Fairly quick visit, but, I never felt rushed; was able to give some history, AND, the issue was properly diagnosed - much much better within 12 hours : )

Amazing service took care of me right away and physicians are great!!!! So Grateful for that urgent care!!!!

Parking great signing in a breeze wait time great not long at all as for seating and social distancing they have it under control they have a pleasant atmosphere and accept most insurances at this office doctors and nurses at this location I know exactly what theyre doing and are very professional I had a great experience for the first time in a long time

I could not possibly recommend this facility more! Everyone was so sweet and helpful from the moment I called to check if they accepted my insurance until the moment I left. They were so kind and thorough, talked to me like a normal person, and were just overall so amazing. Not sure if I just went at a perfect time but the wait was so short too. 10/10 highly recommend them for any of your urgent care needs.

I don’t like leaving negative reviews but when it comes to health services I believe it’s important to know what to expect. My daughter had a soar eye for 24 hours. I came to this clinic expecting to have her eye flushed, die added and black light to see if there was any damage. This clinic doesn’t have some very basic equipment and other than looking at her eye couldn’t do anything. Furthermore the Dr present appeared to make up for lack of competence and equipment with a very friendly (overly) bed side manner. When I need medical assistance I expect competence and professionalism. Bed side manners aren’t a must and I’ve seen another doctor in the past act this way. In the end we were told she had pink eye and given a prescription for drops. The next day she was still in pain we went to Orange Children Hospital where immediately they found a large grain of sand under her cornea. A simple procedure later (that could have been done in a decent clinic) and all is well. Unless your looking to talk to a dr about something that requires no equipment (or very limited experience) I would avoid this place. Don’t need a friend when you need a Dr.

I had to visit due to a migraine that wouldn’t go away with my regular medicine. All the staff was exceptionally kind and attentive, from the front desk, to the nurse, to the doctor. They turned the lights off without me asking, and did their absolute best to keep me as comfortable as possible. The facility was clean and professional as well. No one ever likes having to go to urgent care, but I honestly can’t recommend this facility enough. I was also in and out in a hour, which was a pleasant surprise.

Pretty unhappy with my experience. I came in on a Sunday feeling miserable. I had strep throat 5 weeks prior and felt the exact same way as I did then. When I came in, they did a rapid strep test that came back negative. They also tested me for mono which came back negative. The doctor told me to take Tylenol, and that was about it. Again, I felt the exact same as a did a few weeks prior and he just told me to take Tylenol and sent me home. I left the office feeling so horrible and like they wouldn’t help me. It seemed they only cared about getting me in and out and didn’t listen to anything I had said, feeling helpless. However, I know my body and I knew this wasn’t viral. So I went back in about 20 minutes later and asked for them to send a culture to the lab to get tested for strep. Well, the test came back POSITIVE! I have spent 4 days WITHOUT antibiotics because they wouldn’t prescribe any to me even though I had strep. I also wouldn’t know I had strep if I didn’t go back into the office and ask that they send a culture to get tested. Ultimately, so disappointed in this experience. I basically had to do the doctors job. I’m so glad I didn’t just go back home and take “Tylenol”, but guess what? Tylenol doesn’t cure strep.

Quick treatment time from intake to discharge. Treated with kindness and compassion. Definitely quicker and nicer than any ER .

Knowledgable, professional, helpful, kind. Excellent bedside manner. Would return and recommend!

Came in for my Physical and take care of my PHA (Military Annual Screening). From the front receptionist to the PA that took care of my visit, the entire staff was professional and friendly. Great place to go in for Urgent Care visits and physicals. I would recomend this place to my peers in the Military and also those in the civilian sector.Thank you Team

I have called the numbers, three different times, just to talk to someone about setting up arrangements for our small business employees to be able to see a doctor when needed. I didnt even get to explain who I was, what the call was for, etc. It was just Urgent Care, can you please hold? followed by 10, 15, 20 minutes of classical piano. No pick-up after that. Nothing but piano. I had to finally hang up every time. Is this really a way to run a business? My natural question is, if this is how they treat people at the customer-contact points, how proficient are they at treating patients? The answer is, they probably DO NOT have any quality controls in place--for anything. What a shame. I feel bad for the investors. But...its an opportunity for a competitor to come into town and take AFCs marketshare. That would be a plus for San Diego.

Last week I fell in my backyard and got a big, ugly , painful laceration on my forearm. I went to AFC Urgent Care on Balboa and was very impressed at the caring and professionalism of the Doctor and Nurse who attended to me.I was given a tetanus shot and my wound was cleared and bandaged. The office was spotless and convenient. Thank you Dr. Kiley and staff. If needed, that’s the place to go.

I am so pleased with the staff. This is the way every visit to a Dr should feel. The receptionist was pleasant from the moment I walked in. The nurses worked fast while making sure she did everything right. The Dr was sooo helpful in diagnosing and treating. I am so glad to know they are right around the corner of I need to make another visit.

The staff is always very nice and helpful!The doctors are great!!The facility is nice clean and up to date.For non emergencies I always come here.

AFC is the best urgent care around, period. Have been to the Santee location and now this location as it is closer to our new home. Professional, Quick, Thorough...what else could you ask for. Dr. Stuart is pleasant and knowledgeable as well. Highly recommend.

I had an emergency prescription to fill so I called ahead to make sure they could do it they were nice and professional over the phone and told me everything should be fine. I came in a couple hours later and filled out all my paper work and was in and out within 45 minutes. Front staff was great doctor I talked to was great and they even tried to call to checkup a few days later so all in all a pretty great experience. They said they might not take my insurance but thats on me not them so Im waiting for something in the mail. A new afc just opened near me but I will prob still come to this location due to the great experience I had.

Best Urgent Care Ive ever been to. The staff was extremely friendly and helpful. Although there was a bit of a wait because it was crowded, they kept me informed on how long it would be. Once I was seen by the doctor, she was awesome. She really listened to me and helped diagnose me and get my the right medication. Would definitely recommend this Urgent Care to anyone who is sick and cant get in with a doctor right away!

I cant wrap my head around how unprofessional the practicioner and his assistant are.. If you are sick go the extra mile to the next urgent care.Zero compassion at all. Came in after taking Advil to combat an ongoing fever, chills, and confusion. Explained my history of kidney issues and asked immediately to take a urine sample to rule out that diagnosis. Doctor did a fast strep and ruled out strep ...he prescribed me a mouth wash and told me to come back when I have a real fever. I honestly couldnt believe my ears.. Got home realized he never explained the result of the urine sample. Called back they told me I needed to come back in despite the fact that they had my sample - ? Couldnt travel back out there. Ended up going to another urgent care who tested me positive for a kidney infection. I wish I could remember the name of the man who treated me. Walk out if its an older man.

We have been there a few times because we live nearby and its easier than scheduling an urgent visit with our pediatrician (less wait time). Took my son in for ear infection and one time for bronchitis... We never had to wait more than 30 minutes. Saw two different doctors there and both were very nice and knowledgeable.. One of the doctors spent many years working as an Emergency Room doctor in the past. I would definitely recommend this place. Also, for those needing prescriptions, there is ACV right next door, in the same building! Very convenient.

I thought Id dislocated my index finger, so I went in to have them take a look, since it was Sunday. Its a nice office in the mall near the Vons at Balboa and Genesee. Paperwork first, insurance card. waited about 10 minutes to see the medical assistance. She took 3 x-rays of my hand. They found no dislocation, which was a good thing. Its just sore, and will be for a few days. Saw the Doc. He checked me out and let me know it will heal itself, which was the main reason I went in... to see how bad it was. Glad to know it was okay.

Went in for a covid-19 test its been seven days and still no results. They said three to five days but now they say they dont have a date due to so many people getting tested.to avoid a bad review next time they should turn people away if they cant do their job

Worse experience at a medical facility ever!!!! Took my 3 yrs old daughter there 9 days ago on a Sunday night; the medical assistant was rude and careless, she didnt greeted us well, barely looked at my daughter. My daughter was complaining that the oxygen reader on her finger was hurting, she didnt even respond, so after my daughter complained a couple more times, I asked her if she was going to be done soon and her response was Oh, I was already done... my bad. Then, we had the displeasure to be seen by Dr. Parker (the worse Dr. I have ever meet my life). She also barely greeted me and never greeted her patient (my daughter), she barely let me talk and as soon as she saw my daughters ears were red her consultation was over. When I tried to talk about how my daughter had thrown up and was complaining that her belly was hurting, she shut me up by saying no, not know. Now, we are only going to treat her ears then she walked away from the room and finished our under 10 minutes consultation that I paid $120 for. The overall feeling was that they wanted us to know they were done for the day and we were not welcome. Today I called there because the antibiotic prescribed for 10 days ended and they told me that if I feel I need more I have to come back and pay for a follow up (but at least it would be 1/2 the price). Unbelievable!!! I prefer to pay more then come back to this place.

I came here for a follow up for HFMD. I had a great experience. Waiting room is very clean and feels just like a regular doctors office. The staff was friendly and helpful. The doctor was friendly, very knowledgeable and thorough. I was in and out in just under an hour. I highly recommend coming here for all of your urgent care needs!

They checked my throat and said there were no signs of strep but couldn’t diagnose me cause they don’t have a “catscan” to check if it’s a sinus infection or anything and I asked maybe I have bronchitis and they said I don’t cause they don’t hear it in my cough but my throat and head hurt really bad !! So they didn’t really diagnose me just gave me antibiotics said it should help.. the doctor didn’t really listen either

Excellent and highly caring services by all staff. I went in for ear wax removal and Doctor and nurses were very supportive and efficient! I strongly recommend urgent clinic!!

This was my first time going to an urgent care for anything and I was pleasantly surprised at how quick and friendly the service was here! I was in and out within 45 minutes and all the staff were very helpful and personable.

Clean, friendly, organized – took our son for an ear infection and it was a good experience. Front desk girl was really nice. Had to wait about half an hour total but it wasn’t that bad and they had a movie playing for kids. Send over the prescription to the CVS by our house, but they can also send it to the CVS right next-door to the urgent care if you want. $129 flat fee, not horrible price.

I had a bad asthma attack Sat night and came in Sunday, scared and in pain. The wait wasn’t too bad, and the staff was wonderful. I was taken seriously, treated effectively and given meds that helped me breath somewhat normally within a few hours. 3 days later and I’m still recovering, but if it weren’t for AFC Urgent Care, I would be much worse.

The staff was friendly, although not thorough. My husband had to go fetch my ID.I think that the PAS and DRs are not that fully trained for any potential problem. For example - shingles - got one treatment from the first one and when I went back got a whole other view point. Which worked? I honestly dont know. Its a diagnosis that has no clear path. I did feel better under both.I cant be sure that if I hadnt gotten treatment that the result would be different.It is a comfort to know that, in spite of the revolving door for help, per HR who speaks loudly about employment and conditions of patients, everyone I dealt with was trying their best.K

This was my first and last time at this place. I’m using the medicine called “prednisone 5mg” for more than 15 years. On the week that I went to the clinic, my medicine is over, so I would need a prescription to buy. Also I went to the clinic because I was sick. When I arrived there, I talked to the girls in front desk and I said that I need the prescription for my medicine, and also I said I’m sick. They told me that the doctor needs to see me first amd then, he ia gonna give me the prescription. Okay, I paid $129,00 because I don’t have insurance. I paid only thinking on my prescription that I needed because if I don’t take the medicine correctly, I could have serious problems. I explained to the doctor what I have to take this medicine and he told me he can’t do the prescription because he doesn’t know what I have. About I being sick, he only told me I have dehydration. So I paid $129,00 only to hear the doctor that I have dehydration, and the prescription that I need he didn’t give me. After that I asked my money back because I paid only because the girls in front desk told me the doctor is gonna see myself and than give me the prescription. So I’m gonna process the clinic for fraud, because the girls told me something different and I paid thinking the doctor was give me the prescription. Ridiculous paying $129,00 for nothing.

Fast and professional service delivered.

The place was clean and tidy. The staff was friendly and professional. Service was just a bit slow but they followed up with two calls to see how I was doing. To answer the question,would you recommend AFC Urgent Care to a friend or family member? I already have.

Came here for the first time on a Saturday because of an injury. Originally at the Mira Mesa location. Sent to the Clairemont location because of the x-ray machine not being available at the MM location. Waited over an hour in the waiting room before taken to the back room. Waited another hour to be seen by the NP/DO. Horrible front desk service. Music blasting everywhere. We could hear it in the exam room. When you are not feeling you DO NOT want to hear pop music blasting! If the music isnt soothing to create a homeopathic environment, then dont play any!!! Staff definitely are not friendly or serve their customers well as the other Yelp reviewers had mentioned. So disappointed. Definitely do not recommend this location and will advise my insurance company because this urgent care is one of their contracted service care providers.One their employees had a body tattoo showing everywhere. Definitely not a professional environment. If we were going to spend more than 2 -3 hrs, we might as well go to the ER where professional healthcare providers can treat us appropriately. Please retrain your staff to create a healing environment for the sick and injured.

Had a good experience didnt wait very long especially during the week day and the Dr. Knew what I needed prescribe my medication everything went smoothly.

You MUST get rid of the glade plug-ins that are suffocating your entire office. I literally couldn’t breathe (asthma) and got a headache the moment I walked into this place. The women at the desk couldn’t care less. I got eye rolls when I told them how unhealthy this poison was for everyone’s health. You’re a healthcare facility. Do some research! Shame on you.

Place is trash af. There was one person ahead of us. It took over an hour and ten minutes to be seen. The person ahead of us had to wait 30 minutes after the visit for their prescription and discharge papers. You’re better off waiting at an emergency room, honestly the wait is ridiculous for such a low volume of patients. Don’t come here

Waited over an hour in waiting room. No apology for taking forever. Absolutely rediculous. So inconsiderate. Will never come back. Thats for sure.

Never Again.Warning! Doctors here can file bills under their own tax ID number instead of The Doctors Express! Here is what happened. In April, I thought my husband had Strep so I called his insurance to find an in-network doctor. They directed us to Doctors Express (DE). He waited about 90 minutes, saw the doctor, paid the co-pay, and went on his way. Several weeks later, we received a bill for the entire visit. When we called, we were told that his insurance did not cover his visit. Confused, we made several calls and found that Dr. Julie Keeler filed the claim using HER OWN TAX ID number, not the DE. After calling DE again, The guy at the desk seemed helpful, but resubmitted the same bill under the same ID and we received another bill for less. Now here we are in June. We called our insurance today and verified that they will pay 100% expenses after the copay. DE just needs to file properly. Perfect, back to DE. Jay was completely unhelpful. He said he would take care of it, this of course after we explained the situation four times. When my husband asked for a confirmation or when the issue would be resolved, Jay had to be prodded for a response. Very unhelpful and overall, very confusing.

The staff was fantastic! Polite, friendly, and very informative. It took about 1.5 hours, but thats really a short time, considering the ER is a 3-4 hour wait. Youve found your place. :-)

I have used these urgent care services multiple times over the years they have been open. I have no insurance and the visit fee is very affordable! The doctors are very experienced and treat you sometimes better than a primary physician can. Back strain, Flu, Skin infections, etc...I highly recommend this place!

Very helpful and attentive staff. My injury was treated, my concerns were heard and addressed and the doctor who treated me was very knowledgeable and professional. Highly recommended to anyone in need of urgent care in the San Diego area.

Always so quick, helpful and informative whenever i come to AFC for my check ups. Love this clinic.

Fast, friendly, and to the point. Good at following up with there patients. I go here every time for my urgent care needs.