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San Carlos Auto Service
8865 Lake Murray Blvd, San Diego, CA 92119, United States
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Si
Review №1

The mechanics at San Carlos Auto are amazing. Ive been going to them for years now and each time I am met with honest professional care, and quality work. I feel safe knowing my car is in good hands and they know what theyre doing. I recently had some rodent damage under the hood and they took care of everything needed beyond what I couldve expected. They are also incredibly fairly priced and prompt! Highly recommend!

Ka
Review №2

If there was an option for six stars I would give it to them. I was in a really tough spot and it seemed that my only option was to send my car to the scrap yard. Not only did they fix my car within my very tight budget it actually runs better now than it did when I purchased it used. Brian and his amazing team were very kind and helpful completing what I thought was two days of work In one day.

Ga
Review №3

Ive been with them for many, many years. They ALWAYS provide excellent service. That is why my truck still runs amazingly at 250000 miles. Their work is extremely appreciated and gets me to where I need to be! Thank you Brian and your crew. Ill definitely be back when my truck is in need.

Ke
Review №4

I have been using San Carlos Auto Repair for over 20 years. They have consistently been honest and have given me great service. I had my Jeep at the dealer and was quoted $3k for repairs. Brian got it straightened out for $695. Honest, dependable and fast. I have sent my kids and they have been treated fairly. Im a fan.

Jo
Review №5

Five stars in every way! The business and work area are neat and clean,plus the service is just great. Make an appointment, and they are ready to help you in every way. when you arrive. The price is always nice, and they try hard to keep it that way by exploring alternative ways to do the job.I am so glad I was introduced to them a couple of years ago. Thanks so much for always helping me.

Ja
Review №6

Call first to check that they will help you. They would not do a simple mid-exhaust pipe swap or replace springs. Not suspension, springs.I already had the parts and was told they stay away from after market stuff. Huh? So they only use OEM on all their repairs? That sure can get expensive. The thing is, they showcase a mustang on their website and that’s what I have. Lastly, when I called, I was asked to hold a second and could hear a conversation from another potential customer that had just drive up. Her check engine light came on but turned off within seconds of explaining her issue. She was told sorry, can’t help you unless the check engine light is on. Come back if it comes back on. The lady confused replied ok and took off. What happened to good old fashion customer service? (Sorry to hear that, have you noticed anything unusual while driving? Does the car make any unfamiliar sounds or has this been a reoccurring issue?) so easy and goes so far. My first experience here lasted 1 minute on the phone. It was my last experience. Lastly, in my opinion, something is off with the reviews. They all state Trust with no explanation on how or why. Hmm

Sh
Review №7

I always feel like they provide the best quality work at a fair price. No up-selling, just great customer service, great communication and completion. I’ve been going here for years and they are consistently excellent!

Go
Review №8

The best by far! I have been coming here for years. Brian and his team are the best! Great service! Friendly and very professional. - Kathy C.

ma
Review №9

This is a very honest automotive shop. Ive been going to them for years and have confidence in them. Prices are reasonable and work is excellent.

G.
Review №10

This is the auto repair shop you always hope to find but rarely do. Honest, with fair prices, and they never do more than whats needed to fix the issue (i.e. no up selling unnecessary repairs). The quality of their work is impeccable, and they leave your vehicle as clean as when you dropped it off. I was fortunate to have a shop like this in Virginia and thought Id never find another one like it in California, and I am so glad I was wrong about that. San Carlos Auto Service is the only shop I trust my vehicles with, and I think you should, too.

De
Review №11

Very very affordable diagnosis and excellent customer service and honesty.

Ro
Review №12

20 Dec 2017: Called Brian about an issue and asked for assistance... he is booked for the day and fit the car in anyway. Took care of the service promptly and I couldnt be more thankful.March 2017: Called to discuss an issue with a repair that was made that never worked correctly on my girlfriends car and after a 5 minute conversation with the owner I was told that they wouldnt do anything to address the situation. It was very disappointing not to hear bring it in and let us look at it. He blatantly said that she had never asked about it in the half dozen visits after the repair which is not true. There are a lot of mechanics out there people. I highly recommend that you find anyone else.UPDATE: Brian, the owner, called me back and apologized for the situation, admitted he was wrong, and offered a full refund for the repair. Its a very stand up thing for the owner to do. Thats a good way to start rebuild a trusting business relationship.I personally thank you Sir for going above and beyond what I had expected to be done.

Br
Review №13

San Carlos Auto was originally recommended to us by our grandfather...back in the ‘90s. All these years later through a multitude of cars they have delivered exceptional, affordable, and HONEST service.

th
Review №14

These people make me look forward to having care issues, not really, but seriously. It is such a pleasant experience and they have the problem fixed so quickly. The best thing about using San Carlos Auto is the personal touch, they have tap up my oil a few times at no charge, and fixed my punched tire at no charge. They are honest and know what they are doing. I dont take my vehicle anywhere else.

Na
Review №15

Excellent experience here today. I called this morning after my minivan started to shake whenever we used the brakes. Guy on the phone said to bring it right in. Super friendly, fast service. Very reasonably priced.Bonus! They let me eat more than my fair share of chocolates on the counter 😆

Ta
Review №16

San Carlos Auto is an honest, attentive auto shop. Ive been a customer for the past few years in San Diego and have never been disappointed. Trust is important when it comes to automotive repair, and this family truly cares for you and your vehicle. Thanks for always taking care of my Subaru! 5 stars!

Pe
Review №17

Very professional. Highly recommended for all your automotive needs. Great communication, best service and good prices.

Ri
Review №18

Honest and reliable. Weve gone here for a decade. New girl up front has a lot of personality, an added perk.

Ja
Review №19

Im not a mechanical person but I have several cars, some of them are older cars that require regular maintenance. Each time I go to a shop I need honesty. Ive used Brians shop for ten years on all of my cars and every time he and his staff are polite, quick, and do great work. Two times I took in cars and thought I knew what was wrong, I was ready to write a large check to fix it. Both times Brian found a cheaper fix and out of shear honesty, called me and told me what was wrong and only charged me for the honest fix. I cant say enough good stuff for this shop, he goes above and beyond at his own cost just to be honest, rare but VERY appreciated.

Na
Review №20

San Carlos Auto is one of the local mechanics in my area. I only use them. They are clean, fast and honest, and The prices are fair. They always get me in same day. The employees are all very friendly and kind. I highly recommend San Carlos Automotive

Jo
Review №21

Ive been taking our vehicles to San Carlos for years now. They have always been honest about the things that needed to be fixed with my car or my husbands truck. They also do well with oil changes as well. Very quick. Highly recommended!

Ma
Review №22

They have helped me keep my vehicle running in great shape for several years now. Honest, fair prices, and efficient. My car has been ready when promised each every time too.

Sh
Review №23

The people at San Carlos Auto are always timely and do great work I am a very satisfied customer

Ro
Review №24

I find SCAS to be honest and reasonable.I asked if I needed x y and z and Brian said no, you do not need them done.They are not like a dealer who wants to sell you the laundry list of there mostly not necessary,But nice services for the dealer and service writer.

Le
Review №25

Brian and his staff do excellent work, at fair and competitive prices. My family and I have been going to San Carlos Auto since the 1996, taking five different vehicles to them for maintenance over the last 20 years. We have been satisfied with the work they perform as well as their customer service; keeping us informed on the status of my vehicle when we leave it in the shop.

Ja
Review №26

The best place in San Diego for trustworthy reliable service. These guys know their stuff and are always honest and fair. You can trust them to find whats wrong and fix it quickly at a reasonable price.

Ed
Review №27

This place is awesome! I was referred to this shop by a friend and have consistently been pleased with the quality of auto repair services received and the prices charged. Brian is a great guy and Id recommend him to anyone looking for a mechanic in the San Carlos area.

Ke
Review №28

Alan was very friendly and professional and removed a bolt from our tire, patched the flat, and topped off the pressure in all four tires at no cost. Thanks San Carlos Auto Service! Well be back in the future.

El
Review №29

Weve been going to San Carlos Auto for almost 20 years. The service is great and the prices are reasonable. I never feel pressured.

Ch
Review №30

While I was out at sea my wife took our vehicle in for an alignment. If I had known where she was taking it I wouldve stopped her. Two years ago I took it in for an alignment which they did. I got it back and it still pulled to the right. I took it back and they said that tires were too worn and that would cause it to pull and they offered to sell me tires. They couldnt tell me that BEFORE a they aligned the vehicle or apologize and offer to discount the tires? So I took my vehicle to Firestone and bought tires there. Fast forward to last month and they did the same thing to my wife and talked her into replacing hoses to the heater coil on a vehicle that only has 55k miles. She didnt ask for the hoses back so I cant say it wasnt necessary but Ive had several vehicles over 100k, even the same model and have never replaced a hose. Well two weeks later I got back, the vehicle still pulled to the right then one of the new hoses blew off and vehicle overheated leaving my wife and newborn on the side of the road. I had it towed to their garage and talked several times to them on the phone and not one apology for the inconvenience! Even after I went there in person to pick it up! Unbelievable! They acted as if it were expected. And then of course told me my tires were too worn and couldnt guarantee the alignment. Pretty shady place if you ask me.

Ka
Review №31

Very honest & reasonable!! The only place I would take my car for any repair!!

Sa
Review №32

Brian and his staff do excellent work. Never have a problem getting an appointment. Very friendly and honest business. Great job guys!!!

Ry
Review №33

Not the cheapest shop, but totally worth it. Honest about what you need and/or should do, and quality work you can count on. I know multiple people whove used this shop solely for years.

le
Review №34

I brought my 2002 Honda Odyssey on two separate occasions. First time had a screw in tire (slow leak). Priced out a few local shops all charging between 20-25 for a patch. Decided to stop by San Carlos auto, well they knocked it out in less than 5 minutes for FREE!!!!!! Back on the road. Second time was noticing some transmission symptoms (rough shifting), ended up the transmission fluid was very high. Again as I live in El Cajon I priced a few local shops. I explained all I need is a little trans fluid drained to within normal. 1st shop told me they would have to drain all the fluid and replace it all totaling $89.99. 2nd shop told me the same for $119.99. Honda dealer- $130 just to look at it. Well at this point I almost went with that as too much transmission fluid they said could permanently damage my transmission. Well I had finally given up on having just a little fluid removed and decided if I was gonna pay someone might as well be San Carlos auto as they were so nice to me 1st time round. Swung by and asked owner for a quote on the fluid switch. He was very honest with me and after gathering all the info he handed me an estimate. I was shocked to see $0.00 on the paper. I witnessed the mechanic work on my van at least 30-45 minutes draining/adjusting and making sure the levels were PERFECT, he then test drove the van just to be sure. He really went above and beyond. Anyway (I believe Brian is his name) says your car is ready for you. So I head to the counter expecting to pay something (I was more then willing to pay for such honest/great service). I had already pulled out my wallet as he says NO CHARGE we just drained your transmission fluid (2 quarts to be exact). WOW!!!!!! Incredible, nice to see such great customer service and honestly in this day in age. I noticed instant results van drives so much smoother now and they prevented further damage. This is my new car shop for now on, I will be recommending friends and family!!!! They just treat you right was blown away. Thanks again

Du
Review №35

Im thankful to have a service mechanic that I can trust. Another great experience from a local small business!

Pe
Review №36

Took care of my needs and didnt try and upsell me unnecessary repairs like most places do. I will go back for sure!

Ma
Review №37

What I thought would be a $1000 plus fix only cost $150. If I had gone to the dealer I’m sure I would have left with a bill for a $1000 or more and some unecessary improvement. These guys are honest and I appreciate that.

Ma
Review №38

Oil changes are my favorite thing to do now. I ue to hate them, but these guys are awsome! Easy scheduling, drop off, communication, pick up. All good👍

Le
Review №39

I brought my vehicle here to replace the broken front wheel stud. When replacing wheel stud, mechanic noticed, that the CV boot is torn. You can believe me or not, but they replaced the boot for free. Thank you, guys, for a good present. How did you know that I am 76 today?I will be your customer forever!!!

Ch
Review №40

Not many “local” service shops left that have the “my shop” feel; they have helped us for many years, many at the last minute, and a couple that have influenced our used car purchases with thorough & honest assessments on prospective purchases...we’re not going anywhere!!Thanks...

Da
Review №41

Best auto repair shop in town. Fair and honest

Ru
Review №42

A no nonsense auto repair shop. Owner & staff are fair minded & dependable in order to get vehicle back in safe running condition.

kh
Review №43

There is a man there named Brain and he is very honest and straightforward, a man you can trust with your car.

Cl
Review №44

As always quick reliable and honest service!

Li
Review №45

Brian and his techs at San Carlos Auto Service are amazing. Fast, friendly and reliable. His shop is very clean and organized. I would not take my vehicles anywhere else.

Tr
Review №46

Quick, easy, and honest. 10/10 would and will return again.

Ru
Review №47

Very competent people and honest.Always they tell it like it is and do not try to sell extra services that are unnecessary. Repairs are not cheap but they guarantee their work.

Su
Review №48

Ive been a customer of Brian and his crew for 19 years. This is the only shop I will let touch my car. I have an older car and they always help me with any problem I have. There have been a few times when Ive just shown up with an emergency and theres never a question of helping me right away. These guys are amazing!

Gi
Review №49

Been taking my cars to Brian for years... always has options for me, never talks down to me and answers all questions with respect. Reccommend many friends and nobody goes anywhere else now. We all love him.

Ci
Review №50

Brian and his crew are professional, honest, kind and fair. Qualities that are difficult to find at other businesses. I have been a customer of San Carlos Auto for many years and refer others to them with confidence!

ga
Review №51

I have always been satisfied with the service I have received and the competitive prices at San Carlos auto Brian and his guys have always taken care of mine and my families vehicles even fixes flats for free thanks guys keep up the good work Gary Hanson

Ka
Review №52

Great work ethic, honest, reliable, speedy. In a time of shady business practices and uncertainty for automotive care, this place is OUTSTANDING. Recommendation of 5 stars, more if I could...

Mi
Review №53

Quick, friendly service. Reasonable prices.

El
Review №54

Great service. A lot of long time clients/customers

Mi
Review №55

Have used Brian and the boys since they moved to this corner. Always good service and helpful details. Competitive pricing.

Le
Review №56

Always friendly. Always professional. Always fair. Best place to take my car ever.

Pa
Review №57

Brian has serviced my older SUV for years. He and his staff do excellent work.

Au
Review №58

Have taken my Volvo to the shop for service for several years and always foundthe work to be excellent. I also have found the pricing to be quite reasonable.

Li
Review №59

Ive been going to Brian for about 8 years and I continue to trust Brian and his staff in taking care of my Yukon. Great service every time!

mi
Review №60

Very professional competent and friendlyThey were fast on time and within the estimate

Je
Review №61

I never received a phone call to pick up my car. The employee insisted my number was disconnected and didnt work. I had him call my cell phone right in front of me and it rang. I dont appreciate being lied to. If they cant even dial a number correctly or not at all, I dont want them fixing my car. The prices are expensive too. I went to them as a second opinion and their prices came back much higher. You should shop around.

Lo
Review №62

Excellent work at a hi pod rate, much less than the other place. I will stay with them.

LB
Review №63

They were so quick and affordable.I will be a customer for life they are great

To
Review №64

I have known Brian and the crew for a very long time. They have always treated me like family, great bunch of guys and work that is always to notch.

Ni
Review №65

Ive been going to San Carlos Auto for over 14 years and the guys are always honest and so nice!

Ca
Review №66

Me and my friend have had car work done here. They always do it in the time they say they will and Ken, Daniel, and there receptionist are all very nice.

Pa
Review №67

Super fast and friendly service !

Ta
Review №68

I used them for a oil change the other day and they were nice and fast.

Ma
Review №69

Been coming here for the past 20+ years, they have great service for the community, Joey especially

Su
Review №70

Always so courteous, professional, honest, and reliable!

St
Review №71

They know what they are doing and always at a fair price

Jo
Review №72

Great service and communication. Will make this our regular shop!

Mi
Review №73

Good mechanic . Straight forward, honest, and quick!

Be
Review №74

Good, quick, honest service. Been going there for about 18 years.

Ke
Review №75

I never feel that they ever try to up sell me or tell me I need work done that is unnecessary .Its all about trust and professionalism, and thats why I keep coming back. .

Pe
Review №76

Easy to get to, not much of a wait

Br
Review №77

They were very helpful.

Na
Review №78

Service is always fantastic and professional.

B.
Review №79

Very honest and professional

Je
Review №80

I had a rental car with a leaking tire. They plugged it for free for me in a few minutes. I’m glad I was given the recommendation to go here.

Pa
Review №81

Always fair and quick and reliable

Ro
Review №82

Honest and quick service.

El
Review №83

They have been working on my family cars since 2006 I will not go to any other mechanical shop for my car needs sincerely will.c

Vi
Review №84

Good thorough and at a fair price

am
Review №85

Cheaper then Nissan by half the price. Thanks. :)

Ma
Review №86

A place where I can trust. Honest and. Kind

Information
9 Photos
86 Comments
4.8 Rating
  • Address:8865 Lake Murray Blvd, San Diego, CA 92119, United States
  • Site:http://sancarlosautoservice.co/
  • Phone:+1 619-464-1234
Categories
  • Diagnostic center
  • Brake shop
  • Car repair and maintenance
  • Auto repair shop
  • Oil change service
  • Tire shop
  • Transcription service
  • Wheel alignment service
Working hours
  • Monday:Closed
  • Tuesday:7:30am–5:30pm
  • Wednesday:7:30am–5:30pm
  • Thursday:7:30am–5:30pm
  • Friday:7:30am–5:30pm
  • Saturday:7:30am–5:30pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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