I want to give Dr Pendleton 5 STARS hand down. She made me heal heard. She explained things thoroughly. She was willing to go the extra mile to help me in this medical journey I have been on.HOWEVER!!!!! Their customer service/front office never answers their phones and majority of the time you don’t get a phone call back for at least a week +. It took over a month to call about my lab results and the next steps but also understandable I was able to look them up and there was no alarming reason to call me right away.

My doctor referred me to Dr. Pendleton for allergy shots, and I have left messages on three occasions. No one ever calls back. Not sure I want to have doctor that you cant reach. Too bad, because I really need to get back on shots. My former doctor is no longer available. Disappointed in medical care in San Diego. Coming from San Francisco, its quite shocking.

WORST Customer service at a doctors office EVER!!! So disorganized as to be incomprehensible. I moved 30 miles away, so have to change allergists to get my shots. I knew I would be in this area today, so called 2 days ago to tell them I would be here, needed to get my vials, name of new Dr., address, phone, fax, etc. They said I would need to sign a form once I was here to release everything. So, I scheduled a flyby for here. 15 minutes, tops. So, I get here. wait. am given a form to complete. Oops. Given the wrong form. Now must complete new form. Told to wait 10 minutes to get everything together. Fine. Then the shot lady comes out to tell me she has to get a dosage from her doctor on what my next shot dose should be before she can give me my vials. That takes time. I wait. Then she comes out to tell me she has to dilute my vials and it will take 15 - 20 minutes. Unbelievable. Unbelievable. So, what should have been 10 - 15 minutes tops in here is now an hour. One hour. And my phone call 2 days ago was a complete waste of time, because they could have done all this vial dilution and collection of records in that time, so I could have just come in and picked up my vials, as planned. I am beyond glad that I am changing to a new doctor.

The best allergy doctor she cured my ashtma the others can’t !