The staff here are super sweet and very caring. I appreciated working with all of them. There were just a couple things we ran into that, I feel, could have been just a little bit better. I arrived at the hospital, on Wednesday, at 10:45 am and surgery was set for 12:00 pm. It got delayed to 1:00 pm, due to unforeseen circumstances with the previous patients surgery. That is understandable, so we waited an extra hour. The Drs. then they came in and told us there was a mixup with the rooms and they actually scheduled us to another OR, where that procedure was just getting started. So surgery was delayed yet another hour. I was in a lot of pain during this time and my husband hadnt eaten, yet, because we kept thinking I was going back soon. They did give me 1000 mgs Tylenol, an IV, and four warm blankets to help me out, though. I think the hospital rooms could use a little aesthetic updating, as well. The fitted sheet was a little dingy, faded, and thin with a stretched-out elastic. The TV would also flicker between a brighter and darker screen, sometimes. The bed was comfortable, though, and the OR was very nice. The TVs with calming scenery and music were a very nice touch for what can be a very intimidating place. The staff were also very kind and efficient. They did a great job.

I am in LDS hospital right now recovering from a full hysterectomy, and I am blown away by how amazing everyone is. The room service food is delicious, they have kept my totally pain free, Im allowed two visitors and they can spend the night. Im transgender and all of the employees use the correct pronouns for me. The atmosphere is happy and attentive, if I ever need another procedure done Ill make sure its done here! Doctor Brackmann did my surgery and my scar will be small and even. She remembered my fiances name when she visited too, truly an A+ doctor with incredible bedside manner. Thank you so much everyone

This place was filled with judgmental and rude people who really did not want to be helpful. I was disturbed by the pain patients were in that I was able to listen to in the ER while endlessly waiting to be seen. Because by all means, as god is gracious and I know he is I hope you end up in the same place you intended for your patients with the same harm you caused to me and every patient who came your way.

I gave birth here 9 years ago and it was an amazing experience. I had to go in again today for a minor procedure, and it was also an amazing experience. I’m saddened by the negative reviews and wish everyone felt the same way I do. Everyone today (and 9 years ago) were kind, caring, and competent. Their top priority was making sure my questions were answered and that I was comfortable. Great hospital. Thanks!

I can’t say enough about my experience at LDS. Appendicitis was the offender and my team was fantastic. Dr Mark Wilkinson was my surgeon and a big shout out to Jordan, RN and the staff up on six west. They were compassionate, attentive, competent and friendly. Thank you!

The actual visit was fine but the billing process was the worst I have ever experienced. At the time of the visit I paid $800 with the belief that $300 of that would cover the copay. Months later I got a bill for $300. The bill did not show my payment. I tried to call the billing center and gave them my reciept number. They said that the number was not long enough and did not have a record of my payment. After several calls to the billing company I was told to go to the hospital and speak with them. I drove up there and gave them my reciept and showed them the bill. The employee spoke with a manager and said that I did not owe the money and that she added my payment to the account. A month later I get another bill for $300. Im am beyond frustrated that I cannot get an explanation of what happened to my payment or what it went towards.

Took my fiance here today for alcohol detox before he enters the rehab facility. We were told there was a bed for him & we get there & I drop him off & leave, because they said me & our son couldnt stay with him. 10 minutes later, my fiance texts me saying he is being transferred because there is no bed. I dont understand why they couldnt of told us that before I left him there, we could of went & found a new place ourselves. 7 hours later & he is still waiting to be transferred. So ridiculous!

Fairly great experience while having surgery performed by my orthopedic surgeon. The only exception would be the reception/registration staff in the pre-op patient check in/registration area. The girl their was very unfriendly, cold attitude and seemed coincidence and unhappy to answer anything or clarify things. Wouldnt let me finish talking while trying to ask how to complete a couple different steps in the registration process, she just cut me off and interrupted without even knowing what the issue was for clarifying anything.Otherwise I had a very good experience and the pre-op and post-op medical staff were all amazing, very professional, warm and kind. However the receptionists at the patient check in desk could really use an attitude adjustment and a more patient-friendly personality. Granted it was 6:00 a.m. when I had to come in for my surgery, but that is no excuse to act like that towards patients who are coming in to have surgery and are anxious and nervous as it is.

Being in the health insurance business for over 20 years, I was expecting good things here at my admission for surgery. I was surprised by the more excellent service. Vast improvement and I will refer clients back to them.

I have personally been a patient at the LDS Hospital, my wife also was a patient there as she gave birth to our first and second child. Great to have a hospital so nearby, we were living on Center St. at the time. It has been a huge resource to the Salt Lake area for decades. Tens of thousands of SL residents have been born in that hospital over the decades. Its a hospital for humans, operated by humans who sometimes are less than we expect; however they are great at what they do because they for the most-part love what they do, and they care!

Just called to ask about covid testing and the operator with no warning or communication transfered me to some recording. Cold. What happened to human kindness.

20 years ago, this hospital was top notch when it came toServicePhysiciansTechnologyHigh standardsStellar customer serviceAnd patient satisfaction.Today our family and friends avoid at all cost any direct contact with this hospital even though we live two blocks away.We make the extra effort to either go to the U of U (decaying as well)Or drive all the way to South Jordan.Are these hospitals not paying their physicians and staff a competitive wage?Why has their customer service standards suffered such a decay?Sad, very sad in deed.

Best nursing staff and professional doctors.

Deplorable staff, inhumane and ineffective treatments, extremely expensive and unhelpful after discharge. The entire staff is overweight but yet they know whats best for you. Stay away from here.

Terrible all around, I had a surgery and the only good thing was my dr and the anesthesiologist who I’m not considering part of this review. From before my surgery to minutes before I went home the nurses didn’t seem to care about me other than a check list. Multiple nurses not just 1. Also the lady they requested to check on my unborn baby knew nothing about my babies or even the levels we wanted for the babies heart rate. She said the number and said looks great. I asked the number again and said if that’s the number we aren’t doing the surgery cause my baby is already not doing good. The nurse in the room said she thought the number was very different from her counting so to try again. The nurse NOT THE LADY DOING THE ULTRASOUND redid the test and ended up with a number that meant my baby was stronger than the original number said and we proceeded. Hopefully this nurse was not also just doing a checklist. I HATED everything I experienced surrounding this procedure and hope and pray I never have to return to this hospital EVER! I will go out of my way to avoid!

I took my mom and stayed with her during her hysterectomy the surgeons and staff are incredible huge shout out to debbie and the surgeon I need to find there names cant thank yall enough.

2500$ for an hour in the ER and no treatment. Go somewhere else

Security and the greeting lady are bias, I was coming to visit my family member who is in critical condition. They told me to stay in the lobby. Okay fine I guess there is a limit for the waiting rooms? No, I saw the woman let people in and not ask certain things she asked me. I felt targeted after watching this.

Regardless they did help bring to of my babys in this world 🌎 but they didnt have to believe or agree with DCFS maybe I would know my girl but they are horrible awful liars

Just finished a big surgery at LDS hospital. The doctors and all the nursing staff were phenomenal. Talented, knowledgeable, caring, skilled, and excellent all the way around. The hospital is well maintained, clean, and felt very safe during COVID. Many thanks to LDS hospital and their staff!

Dr. Slack in the ER word of advice... be kind always. My wife just lost her Father and you were rude and unprofessional. Imagine all those patients who cross your path. I hope they had better experience then we did.

I spend 6 years in 3 hospitals. The first was LDS hospital. They saved my after a life threatening incident. I was flown in on their helicopter and had immediate surgery despite my body trying to give up a few times they kept me alive. I interacted with dozens of staff. I only had 1 bad experience in 3 years. The other staff were very caring and kind. I will always be grateful for how well I was cared for at LDS hospital.

My husband was there with a serious disease. The nurses and staff are amazing. I felt at ease with them the caring for him.

The staff in LDS emergency room are very kind and patient and professional. I really appreciate their help.

Went through screening at the door and at the floor. Very good procedures.

If you’re not LDS, stay as far away as possible. This place was the absolute worst experience for medical assistance. As soon as they found out the person I was with and helping wasn’t Mormon, nurses and staff started making snarky comments about us. During “treatment” they refused to treat or help in any way. Even after demanding to transfer to a different hospital they dragged their feet and made it to where I had get the patient myself and drive them to a different hospital to receive treatment. I’m very disappointed but not shocked that a place with LDS in the name acted like this.

Im not going to plan on working at the hospital, yet again. Id say good doctors are limited now its about covid. I havent seen the doctor in years. I didnt apply for a job to do their yet. I worked at home for the last years, now I remember working their.

This hospital is a complete joke with their housing unit on the 8th floor they left our mother unattended, unclean, dehidrated and feverish. My family had to take matters in their own hands to clean our mother, change her bedding and also give her water. We ask multiple times for assistance when staff is standing around with nothing to do but say to us they will send assistance only to go 30 to almost a hour with no help! The staff here are very unprofessional they would be joking about patients in other rooms are flirting with one another this is a hospital not a social media website get your people in check Intermountian lds hospital....! On a good note the icu on the 6th floor is on check and is friendly and outstanding they have great service with a unique skill I havent seen used in other medical facilities that is why it gets one 1 star Dr Pearl is a good doctor and the nurses that helped him always wore a smile and were kind. Please do not house your family or friends here I recommend a different hospital for that service like the University of Utah.

The “Donald Trump” looking security guard in the lobby is extremely rude and just ignores you while you’re standing there.He continued to wipe down his phone and computer keyboard without even acknowledging that I was standing thereVery rudePoor very poor public relations

I went to lds hospital cause of paranoia and stress next thing you know i got charged an exorbitant 17000$. honestly i wish they wouldve just turned me away. i tried working with financial aid but i didnt file for taxes last year. since then ive also forgot when i went there cause i went there in the summer and now i cant request for medical history cause i forgot.

All the nurses, staff were sooo amazing. My husband had a simple surgery. They sure was very good with us. It is very clean. The security guards at the door were awesome also. Thank you lds for making me and my husband feel comfortable and just so nice

I feel disgusted after a recent experience involving consent or a lack thereof. I showed up at the hospital for surgery in a leg brace, when I woke up from surgery, I had a different brace on. I was never given any information about the brace before or after surgery, I never consented to have a new brace, and I was far from a rational state of mind after surgery to even initiate the discussion which regardless should not be a responsibility on my end. I then got home and removed the brace because it was not my size and could not be adjusted smaller, it only fit slightly initially because it was put on over my thick surgical bandages. Wearing it provides zero stability and so I never did again. After receiving a bill for it, I called the hospital about returning it since I couldnt use it and never consented to having it in the first place. They said to call billing, so I did that and explained the situation. I was told I would be contacted in 7-10 days. That never happened. I called back two weeks later to see what was going on and was told the charges are correct because I took the brace home. Intermountain informs patients to not drive home and to have a ride pick them up after surgery because they are not in their right state of mind, so how can they also conclude that going home in the medical device you woke up in is a version of implied consent? I did not consent, nor could I have. Period. I was never even given the option to not take the brace and believe me if they had discussed this with me, I would not have. So now Im facing hundreds of dollars extra on my bill for a device I cant use and am told nothing can be done about it. The prices are also inflated several hundred percent. Just another example of that is the screws in my leg, each one costs $180 but I am charged over $650 per screw. Guess Im screwed right? I hate to have this experience leave such a bitter taste in my mouth for an institution I once regarded to be of high integrity. If you have any option, you can do better for your healthcare elsewhere.

Im LGBTQ, and I was inpatient for six days recently. My identity was respected with no shame or invasive questioning from staff. My psychiatrist was Dr. DeLong, and she is an amazing doctor. I saw three different social workers during my stay, which was a bit annoying, but I understand that even health providers need days off. I was involved in my own treatment plans and follow up instructions were clear. I appreciated all of the kind nurses and staff who work in the behavioral unit. It takes a lot of compassion and patience to work with mentally ill patients, and they delivered fantastically. Ive already recommended LDS behavioral services to a friend who is considering inpatient treatment.

BEWARE OF BILLING. Just got a bill today for services that were done 13 months ago. When I called them to find out what it was, I was told, we give everyone a 25% no insurance discount and then bill your insurance company. When they pay it, we add the 25% back on to the bill and collect it from you because you have insurance. So plan on an extra 25% bill to you personally AFTER the insurance company pays their portion that you are responsible for. Straight forward billing would sure be nice.Heres an idea, how about IHC bill the full amount to the insurance company and if they dont pay it, THEN you give a 25% no insurance discount to the patient. This is the case with ALL IHC billing. And we all wonder why health insurance costs so much.

I was on a work trip, and had one night in slc. Iordered an Uber, and came in through the emergency room by myself due to an extreme pain.They gave me moraphine to help fight the pain. I got CT scans, and while waiting for the scans. My pain was coming back so I received another dose of moraphine. About 10 minutes later they told me I had kidney stones, wrote me some prescriptions, handed me some paperwork, and I was discharged. With instructions that Im not allowed to drive. The time was about 3:30am.So, I walked outside and sat in the dark drugged on moraphine. Struggling to stay awake. I didnt know what to do it was a weekday, and there was no Uber cars out at this time. I finally went inside and asked if they knew a taxi or how I could get back to my hotel. They didnt know how to contact a taxi. I walked back outside, and waited until I could get an Uber. Still struggling to stay awake.It wasnt until the next day I realized how crazy it was that they recklessly discarded a young women who was by herself, drugged, and not familiar with the area. Then, gave her zero resources to go back to her hotel.I wish I could give this hospital less then one star.

I went to the hospital because I was having bad thoughts so they transferred me upstairs to the psychward. The staff who was on shift started laughing at me because I was trying to get to the bathroom but ended up wetting my pants. So messed up!

I am extremely disappointed with the ER staff. The nurse that was overseeing my boyfriend on Thursday, August 13th told him that they would not treat him. She turned him away when his life was on the line when the other male nurse was telling her it was not a good idea because if he died they would have a lawsuit against the hospital. She was very rude and disrespectful. The last time we went to this hospital, we had the same ER nurse and she acted the same way, no empathy and care for peoples lives. That nurse is not a hero!! I will never recommend the LDS hospital to anyone.

This place is the most horrible horrific place ever EVER. I was there for one night in the mental health ward. The graveyard ladies were very nice. Then the day shift came on. Oh my god I have never been treated that badly. I will never ever ever ever step foot in that horrible place ever again

Worst hospital ever. I wouldnt send my dog to get euthanised here. LDS? Its not owned by the LDS church, drop the name!!! Worst Hosptial in Salt Lake City would be more appropriate.

I went to the emergency room due to multiple symptoms. These included difficulty breathing, disorientation, low blood oxygen level, coughing up blood as well as a few other problems. The inept doctors told me that my symptoms were due to anxiety. I asked how anxiety could cause me to cough up blood. the doctor shrugged and said I dont know. After leaving and going to a different hospital, my condition was investigated by competent staff. LDS incompetence could have cost me my life. Dont go to this hospital. They have no idea what they are doing.

Pros: some of the staff were friendlyCons: pretty much every aspect of administration.My wife had surgery here. They call us 2 days before to tell us how much the hospital portion would be (despite us trying to find out sooner). Day of the surgery its 35% higher than on the phone (I guess the rates got raised in those 2 days). You have to pay for everything upfront, then they bill your insurance and refund you the part that insurance covers (never had anywhere do that to us). So youre giving the hospital a nice loan.Some of the staff had no idea what they were doing. Our doctor came out after the surgery to tell me everything was great and that it would be an hour before I could see my wife. I went out to our car to take a work call and was back in the waiting room 45 minutes later. I asked the receptionist if my wife had already been transferred to the recovery room and I was told she hadnt.I waited another 20 minutes before I was called into the recovery room, where my wife had been for 45 minutes.Her nurses told her to call me, she had no phone having just been in surgery, so she asked her nurses to call me, but didnt (they had my number and had called me immediately following the surgery to make sure I had been able to speak with the doctor).This on top of not finding out what time your surgery is until the evening before. My wifes was at 9:30 am and they didnt tell us until 3pm the day before.I dont know if the hospital is understaffed or if their administrative staff is just extremely incompetent, but you will not get any meaningful or accurate information about your surgery from them. This is the 3rd surgery weve gone through in 4 years and I still cant believe how little information we were given and how even upon getting information, it was wrong.Coupled with paying the entirety in cash upfront, despite having insurance (and having called your insurance to make sure its covered), Ive never seen such a poorly run hospital.

Went here to get tubes placed in my ears and it was the best experience I’ve had with a hospital ever. Everything was quick and the nurses and doctors were so awesome. The surgery went well and the recovery in my hospital room seemed effortless with all the people helping me and talking with me. Definitely planning on coming here for anything I need from now on.

Will be changing providers as soon as possible. Intermountain is a joke. We live in Layton and my wife is pregnant. There are intermountain clinics, and even a nice new intermountain hospital with labor and delivery right down the street. No matter what we did, there are simply NO doctors who work in Layton and also deliver in Layton. How astronomically absurd. Not single doctor who works at the Layton clinic delivers at the Layton hospital, and not a single doctor who delivers at the Layton hospital works in any clinic in Layton.Because its not organized around patient care, its all about PROFIT. Its completely insane, normally youd have to try very hard, or be incompetent to set up such a stupid situation. But again, Intermountain isnt managed with the best patient care in mind, its managed with how to maximize profits in mind.

Our Family would like to thank the LDS Hospital, staff, and Dr. Brandon Ferneys surgical team in the care that you gave to our Dad when he had his hip replacement on Oct. 6th, 2020! Our Dads recovery is going very well! The Gale Family (Delta, Utah)

PROCEED WITH CAUTION WHEN IT COMES TO BILLING: Came here for an allergic reaction and my visit was billed incorrectly (not through my parents insurance that I’m on but to me directly) and now I’ve been sent to collections during Covid times to pay thousands of dollars. Thanks.

I was checked into the behavioral facility after a visit to the ER; once I got upstairs to 7 North, I was absolutely astonished by the kindness and compassion I was shown. My social worker Bianca, Dr. Lines, and my Technician Kelsey were all incredibly healing. Also, the food is amazing.

The staff are amazing and caring! Theres room service included with an amazing assortment of delicious food! I stayed here for a few days to deliver my first kid and I will definitely be back for future pregnancies. This hospital is awesome! I highly recommend them.

We had a great experience there on New Years Day, 2020. Instead of staying home and celebrate New Years day with family and friends, my wife unfortunately got sick and had to be admitted. Story short, she underwent surgery that very day, which was very generous and professional of the whole team. Few hours later, she was awake with absolutely no pain present at all. A very big shout out to the whole team, Dr.s, nurses and staffs who were there on the holiday to save my wife and I from the shocking burden. Everything went super awesome, from staffs hospitality to room service and peaceful neat environment. Hats off to yall at LDS Inter-mountain Hospital. God Bless!

Each experience I have had with this hospital has been amazing. From the lab, to the maternity floor, to the classes offered, every person I have interacted with has been amazing. They are very thoughtful and put the needs of you first. They were always concerned about my comfort and health and everyone was so friendly while still maintaining a high level of professionalism. Additionally, the staff took the time to send a card after the arrival of my daughter that was signed by my doctor and all of the nurses that cared for us while we were there. I had a wonderful experience and I plan on having my future children there as well! I would recommend this hospital in a heartbeat!

Had two bone marrow transplants. The staff was extremely supportive!I love them all.

I loved having my delivery here, twice. The staff was wonderful and respectful of my wishes and how I wanted certain things handled. They were very supportive of skin to skin and exclusively breastfeeding feeding. They were generous with the food they feed you, enough to share with my husband too. I always had a view out my window too. Cheery place to have a baby. 😊

I wasnt impressed with the food too much, but an amazing staff of nurses and doctors who communicate. No matter who came in my room, they had studied up on me and my case. No redundant questions.Thank you ALL staff

Came in for appendicitis and was taken care of absolutely wonderfully. I’m new to the area and the nurses and Dr Kim explained everything and were constantly checking up on me prior to surgery to reduce pain and ensure my comfort. I can’t say fully how grateful I am for LDS Hospital. After my appendix ruptured they moved my surgery up and took excellent care of me from the nurses and doctors to the great milkshakes. Thank you!

I just had surgery here and I couldn’t be more thankful. It was a great choice going there. The Dr and nurses made me feel at home even though I was a bit terrified. They also made my daughters feel more comfortable with the whole experience. Thank you so much.

We received excellent care from (almost) every staff member, and we felt included in decisions and throughout our stay. Gotta admit, we were pleasantly surprised at the food you get rough room service. High quality and prompt delivery.

I recently had to get an Endoscopy done at this Hospital and the staff was awesome, professional, respectful, courteous and incredibly detail with what was going to happen...they took care of all my needs... And the best part was that 5 days after the procedure they sent me a note personally singed one by one of the staff.. thanking me for letting them care for me... In ink not, a generic stamp thing... Thats why I give them 5 stars!!!

The nurses, aids and everyone else are so sweet and take great care of you. And the room sevice has the best food and fast. Wish I could stay a few more days...a girl can get used to this.

I’ve been in medical detox for alcohol here twice now and each time has been AMAZING. The staff are so kind, the rooms are large and they always make sure to stay on top of meds and snacks and drinks. The food here is wonderful too! I would HIGHLY recommend anyone needing to detox to come here, there’s no better place. The only downside is intake takes FOREVERRR but once I got settled into my room, my experience was nothing short of perfect. Thank you to floor 6 for being so amazing.

I can only speak to Orthopedic Surgery at LDS Hospital from check in to check out and the food service. Between my wife and me, we have had multiple orthopedic surgeries elsewhere and I have also had multiple heart procedures in 3 states. The care received at LDS Hospital was off the chart outstanding as was the special order restaurant menu.Guys were quickly available throughout day and night to help me in and out of bed (prostate), the recliner and bathroom. The nurses answered all questions as did the entire staff to my satisfaction before leaving my room. The staff seemed to get along great and covered for each other if one was too busy with another patient. The check in process, home health care, physical therapy and discharge meeting were all informative and thorough. Importantly, I did not have to wait for hours to check out once I was cleared and ready. 5 Stars!

I have been pleased with the Labor & Delivery department at LDS. The nurses were friendly and encouraging. The meal services met our needs. I was very pleased with the Endoscopy department. I have chronic conditions that may lead to after-hour medical care needs, so I have been to the ER a couple times. Their ER department is the best ER that I have been to despite one quirky physician that was obviously overwhelmed with my condition. However, the ER department is very willing to contact primary care physicians and make sure that someone that knows the patient best is helping to determine the best course of action.

Great hospital and Doctor but Worse billing department. Registration tells there will be self paid discount but received huge bills from them after surgery. They give insurance company 50% contract discount. How about people don’t have insurance? Try to contact billing department’s supervisor many times nearly impossible. Rip off.

I went to Imaging Center for a CT guided biopsy in HIP area. After the procedure, they put me into rest on the bed. Somehow, the biopsy damaged vein inside the body. When they put me into the post-surgery recovery room, they didn’t notice the bleeding after two hours when the blanket under my body was full of blood. The team started to stop the bleeding by putting pressure in the area. After 8 hours, the bleeding finally stopped. The next day, they thought I was fine and released in the afternoon. Unfortunately, I passed out at the hospital main entrance due to anemia and other unknown reasons. They pulled me back into the room and rescued me until I woke up. This caused me to stay in the hospital for another two days due to anemia and swollen of my whole leg. The worst thing is that their pathological department could not specify the biopsy sample after all those pains. What an experience with a hospital bill around $30k!The only professional that I really appreciated is Dr Apollo, who took my case in the last two days. He did a great job in explaining the situations and help to setup the following exams in other facilities.

The staff here are phenomenal!!! They are so kind & patient it’s almost unnerving 😉 Really though, this place has major points in the good karma bank of you ask me. I’m so grateful to have been able to experience that not only the staff, the patience, great service (food included, generously at that), & 99% non-judgemental!! (Or so it felt, which is a huge deal). A huge thank you. I’ll always remember & hope to pay it forward one day some way..

Havent delivered yet, but I visited labor and delivery today at the request of my OB who was out of the office. They were very kind and helpful, took the time to hear my concerns and even took extra time to give me advice pre-labor & delivery. Wonderful team here Im excited to have my baby here!Update: Delivered my baby here, happy and healthy. Had a really great experience!! Everyone was very kind, friendly, and encouraging. I would love to deliver here again in the futureSecond update: Got the sweetest thank you card from our RN that helped me through labor and delivery and our hospital stay. Holly and Tammy were amazing and the rest of the staff too. We had the best nurses over the 2 days we stayed. Thanks LDS!!!

We moved from abroad to the states, so we havent any idea from a good hospital. I went to this hospital in ER and they did such a great job! I had to stay overnight that they could watch me. Very personal and they took me serious. And they have delicious food. Thanks to all the aides, nurses and doctors who helped me. They did a great job!Thanks so much to: Lexi, Andrew, Mirka, Dr. Eden, Bee, Gek, Dr. OHara and the man, the doctor and the other staff who took care of me in the ER (I apologize I cant remember me the names - but your faces :) ).

I recently had a total hip replacement, and my chosen doctor and insurance company dictated that I had to have it at LDS Hospital. While I had no choice in facility, I am highly satisfied with the experience I had at LDS Hospital. The pre-operative joint replacement class that I attended prior to surgery was excellent, supportive, and informative. Then from the moment I checked in to the moment I was discharged, I had a good experience. All staff members treated me with dignity and respect, and like a person instead of a patient. The intake office staff was efficient. The pre-op nurses and trainees were helpful and kind. The surgical staff was amazing. My recovery and post-op nurses and aides were all attentive and helpful and kind. Even the food was delicious and timely. Im completely satisfied.

Worse care I received there, Doctor seemed in a rush and really didnt listened, received medication for the pain, I let the nurse know when he asked if it was working in told him no it didnt do anything for the pain. Long story short no one knows what was wrong with me and sent me home with a prescription with the same medication that didnt work. Thanks LDS Emergency room for nothing

Last week, I found myself needing to go to the Emergency Room and chose LDS Hospital. I had gone to an affiliated hospital the week before for the same problem and wouldnt return there if it was the only place left to go!My experience at LDS was night & day from the (affiliated) hospital. I was given extremely kind and professional care from the moment I walked in. The tech showed me to a room very quickly and within minutes, there were Nurses and techs attending to my immediate needs. The atmosphere there was so comforting and I felt like I was in competent hands and that they were going to do everything they could to resolve my issue. The Doctor was very professional but also very personable and I was so impressed with the seamless way my situation was addressed by several people. My Doctor even contacted another specialist who took the time to come & visit my room to set up a treatment plan. The Specialist followed the process through after I was released and Ive now had the procedure completed that I needed to move forward.I highly recommend this facility. The staff is amazing - friendly, attentive and competent and the facility is very clean and comfortable. I am very satisfied and hopefully I wont have to return to a hospital, but if I do, Im quite sure it will be LDS.

I received help from Spencer Hansen, Aprill, and Garrett. I was given options, treatment plans, and empathy. I have a long way to go but am a little more prepared. Thank you!!

Wasnt too happy, got told i had a scary sized clot in my heart and then every doctor ignored me for 3 days. Got released and i still had the same pain as i entered

Such good & kind people. Gave birth to both of my kids there & have had 2 surgeries. The best place!

The staff offer excellent care. Glad to say I havent been back but I look forward to it if I need the treatment.

There was a surgical nurse named Carrie (I think, I asked her probably ten times, poor woman) who was amazing. I told her I needed to be discharged on time to be home when my kids got off school and she got on the phone and started calling everyone who needed to do something before I was disharged and made it happen. Great staff overall. The surgery was a little later than it was scheduled, but that’s just how hospitals seems to operate. Pun intended.

Its a great hospital. The only downsides I noticed was that the parking lot is across the street from the hospital and that they dont allow kids under 13 when youre getting a ultrasound. But its easy to find this place and the staff members are friendly.

SO very disappointed with the service I received from their ER. I went in for a VERY sensitive issue I’ve been dealing with. I had to step out of my room several times to use the bathroom while I was waiting to hear back from my doctor. While I was in the bathroom, the doctor came back into the room and told the results of my test to the person I brought with me. Freaking HIPAA means nothing to them. I have never been so disappointed in my life. I did not sign a release form for them to share that with anyone besides me.AVOID THIS PLACE!

If youre an addict whose made the decision to get clean and need a safe environment to detox and withdrawal, nothing will make you feel more sure and validated about it than talking to the women who answered my call. I have never in my life been more uncomfortable simply asking a question, she was so incredibly rude, as if my call was the biggest inconvenience of her day. Absolutely no kindness or life in her voice at all. This phone call was my first impression of not only your detox program but your hospital as a whole, and I am beyond unimpressed. Making the decision to get clean is not an easy one, in fact its pretty damn scary. I cant help but wonder if the rest of the staff, (especially the care takers) are as warm, compassionate and in love with their jobs as much as she so obviously is. The last thing I need in this experience is feeling worse about myself than i already do by the people who are suppose to help me. Its unfortunate because I love Intermountain, but this 2 min phone call has most definitely given me a very bad taste in my mouth. Im sorry but you cant act like that if you work in healthcare, it doesnt matter what your position is, in general theres nothing morehurtful and discouraging to a patient than someone who doesnt care.It only takes ONE bad experience.I actually had every intention to schedule an appointment with that phone call but I just couldnt bring myself to inconvenience her more than I already had. If this is an acceptable way for your employees to answer the phone and speak to potential patients than i cannot imagine what the caretakers get away with. Very scary.

My dad was rushed to the hospital and everyone on the staff in Emergency staff was very personable and kept me informed of what was happening. Our nurse was awesome. The medical field is nothing without these selfless nurses! Thank you for taking care of him as if he is a loved one and not just a number! It makes a big difference!

I had willingly checked myself in to get the mental help I needed I was transferred here from Alta view hospital. Well the nurses were sweet and some of the staff. But when I was released I came in with my belongings like my globe skate boarding shoes and my purse. Well they managed to give me my Identification card and social security card which was in my purse. needless to say i left the hospital bare footed and without my purse very unprofessional.

What a highly disappointing experience within our medical professional of such a profound name. You think sending your family to a hospital carrying the name of LDS would be more humble and willing to help in crisis. My sister came to this facility desperate and extremely sick and the. (Un)professional manner she was treated and the feeling she was shunned due to an illness she had the courage to seek medical assistance to save her life will leave a memory etched within a entire community of addicts still suffering. Yes it is unfortunate that an illness so cunning and baffling has brought her to her knees. So powerful that only god himself can deliver her to sanity. If you are powerlessover your addiction do not depend on a hospitalnamed after the religion you thought you could trust. They treated her as if she was infectious and self inflicted illness was not accepted even if her insurance was.

Great hospital had my first son here and looking forward to having my second one here also. Everyone is really attentive and kind. Had all my questions answered really love this hospital and its the only one I will go to. Hope they always keep up there good work! 👍

I recently visited the ER at this hospital. I am a retired Registered Nurse, so I tend to scrutinize more than the average patient. I was treated kindly and the staff were professional and had shown competency. The care was very good and expedient, even though it was on a busy Friday evening. I was in and out in a lot less time than I imagined. I was impressed and would go back again.

Awesome staff in the emergency room the night shift the doctor and staff were so caring and took good care of me answered all my question and also gave me the information i needed

Whoever reads this at LDS, PLEASE pass it on to someone who actually cares and can implement changes in procedure/personnel.While we have gone to the E.R. MANY times with our chronically ill son (hes now 38), our visit last night was VERY frustrating to say the least but could have been made much easier with just a little better communication.We arrived at about 6:45pm. Checked in, and as usual, within minutes were taken to a treatment room. They hooked him up to the monitors, IV, did a chest xray and an ekg. Shortly after, the doctor came in and asked questions in order to determine the proper treatment. Then they came in and drew blood for the usual tests. (as an aside, I do notice when we go to our regular doctor she is actually on the computer typing in notes and ordering RX and any procedures. With as busy as the E.R. is, I would be surprised if the Doctors actually remember everything that is said to them by a patient. Im sure they go back to a computer by the nurses station in order to update the file and order meds/procedures but may get interrupted along the way)After that is when my patience was truly tested. I am known for being a very easy-going and likeable person. But this whole experience did more than test my patience and I became a NOT very likeable person!We waited for almost an hour as we were expecting the nurse to come in with pain and nausea medication. I finally had to go out and find the nurse who said she would check on it. After another uncomfortably long wait she came in with the medications.This is where it got REALLY frustrating and I became even more of a not very likeable person!During that 3 HOURS of waiting, all it would have taken to calm me down and my sick son would be someone just even sticking their head in for a minute to let us know what was going on with the test results and when we could expect to see the doctor again. During that time I walked out in the hall three times and asked 3 different nurses to let the Dr know that his pain level had not improved, his heart rate was way high, and his o2 saturation was low. All 3 said they would check on it but nothing happened. FINALLY the Doctor came in to update us. I think it was about midnight by then. He discussed the test results and said they would do one additional blood draw and he would order some stronger pain medication.After about 45 minutes (now after 1am) I walked down to the nurses station AGAIN and found the nurse who was to administer the pain medication. My son was SO upset and on edge, that they gave him Ativan to calm him down so the pain meds could work. And that did work.Im not sure if such a position exists, but I would call the person a Patient Advocate/Ambassador. Someone who checks in regularly with patients in the treatment rooms and maybe even the lobby, and just communicates with them in an effort to keep them informed and keep them calm. And then communicates patient concerns to the appropriate person.I think this would GREATLY improve the overall patient experience in the Emergency Room.I get it. The E.R. gets SLAMMED and there arent enough nurses and docs to handle everyone in as timely a manner as you would like. But it would literally take 1 minute or less to just assure the patients and the friends/family members with them about whats going on and what to expect.As I previously mentioned, IHC is an AMAZING organization with GREAT people and I choose to stay with them every year when I have to renew my group medical through my employer. I could pick other lower priced plans through other hospital groups or a Blue Cross plan, but I stay with IHC as they have always handled all of our medical needs.HUGS!

Alright, so, I come to this hospital often for my job. I found one of your registration ladies yelling at another one of them. One of them, I work with constantly and she’s always been wonderful and on top of things. The other is brand new (the one yelling) I would normally just let that go but she was yelling in front of security, EMS, patients, etc. It was very unprofessional and the way she went about her confrontation was horrid. I’m unsure of her name but wow, what a piece of work. I don’t want this to reflect your hospital as a whole but, it really does.

My partner had surgery here recently and start to finish the staff and doctors made a potentially difficult experience really simple. Their bedside manner was great, Dr. Chabot is a really kind and proficient and attentive surgeon.

Nobody likes going to the hospital, but this place is really good. Ive been here, and Ive had family members treated here for various reasons from knee surgery to hospice to a twisted ankle. I feel like they treat us like people here rather than numbers, and the emergency room wait has always been short. (Maybe Im just lucky though.)

The time it takes to repsond to patients is atrocious and the care is questionable at best. My mother recently had a procedure that required a 3 night stay. They are so understaffed that they changed floors after the 1st night. They failed to set up her phone charger and the hospital line in her room rang for a solid 5 minutes. I gave up and had them transfer me to the nurse desk: She had heard it ringing and done nothing. That same night a piece of equipment was going off in her room for 30 minutes, disturbing her rest and Recovery, she pressed every single button she had for the nurses station but they didnt respond. She had to call me, and I had to call them from home in order to get someone to turn off the piece of equipment. She is completely dependent on their care to reach, move, or do anything as it was a major hip operation. I am not impressed. I wouldnt wish this on my worst enemy. I would give it zero stars but thats not an option**the staff tonight has given me more hope, but my overall impression remains at disapproval.

If you want help from the patient liaisons, you might want to get that from somewhere else. April yelled at my wife for missing a therapy appointment we were never told about and then hung up on her, then ignored her and my own calls from there on. We got no appointments set up by them at all. That doesnt really seem like a way to help someone who is mentally ill. Mercedes seemed great but she was never in when we called. But avoid April like the plague!

Love love their delivery, had my baby there and best experience ever. Nurses and doctors were great. So sweet and attentive. Out of my three children LDS was my best experience. So calming, everyone was amazing.

Theyve always treated me with great bedside manners. I recommend this hospital. They were the ones who found my heart problems. Great doctors, nurses and staff all the wat around.

AWESOME staff! Im from out-of-state and Im telling you, if I could travel from Florida to this hospital every time I needed to go, I would. Those people were absolutely amazing. Quick. Caring. Funny. Knowledgeable. Best healthcare facility Ive ever been to! A+++++++

I had surgery on my abdomen. Just to note a couple things: 1. Anesthesiologist never even warned me he was about to cover my face and did it so sloppy I panicked. 2. My night nurse and aid (first night - 8 hours after surgery) were so difficult to get to my room. I couldnt walk without assistance and was a fall risk. I called the nurses station 6 times over 45 minutes and told them over and over I needed to use the restroom. It took 45 minutes at 2am for anyone to come help me. I was screaming from my bed. Yelling please help...nothing! 3. Same night aid had to help me get up to use the restroom and while I was in there she left. Just walked out of my room and shut the door. I waited 10 minutes in the bathroom hoping not to fall when I finally had to call someone to help me back to bed. 4. The day after surgery the nurses wanted to remove all my staples. The DAY after. I finally got in touch with the surgeon who said No way, they stay in 10 to 14 days. Dont let anyone near you to remove them.There was one night nurse who was amazing....Lorraine. if you are on the 6th floor Id be very careful of anyone else.

I recently had outpatient surgery. Everyone I met on the Surgical Services Staff was professional and caring. I especially want to thank my Post-Op RN Louise, for being especially caring, patient and knowledgeable.I had a very positive experience.

Less than 1 star for this hospital.!!! The experience today was horrible, my niece was sick and in a lot of pain and Dr. Gilbert, Eric H., just cared about her status in the US, such a rasist. Nurses were very mean. She needed water and they took about 30 minutes to bring it after we told like 3 different people. Hey do we really have to remind them if we are in the ER is not because we want make new friends? its because we need HELP. Now come on!!!😫😡😠and of course I will take the survey.

Ill start on a good note. The nurse and tech were great. But the doctor however was condescending, had terrible bedside manner, and was downright rude. Even under the most stressful of shifts, doctors are held to a standard for professional conduct. I may not work in the industry, but I know enough to know when things arent right. Best believe Ill be filing a grievance against said doctor with IHC administration in the morning. Six hours in the emergency room is ridiculous. Flu season, it may be, but there is ZERO excuse for this.

LDS has the most amazing, caring, attentive nurses Ive ever had the pleasure of being treated by. And Ive had a lot! Much love to floor 8 nurses!

Surgery scheduled for 2. Have to be here at noon. Its now 5 and were still waiting. Absolutely not acceptable!!!! Never again!

I have never had such a caring, efficient, professional hospital experience before. As a tourist visiting the city and suddenly faced with acute appendicitis, I couldnt have been in better hands! The entire staff was Wonderful. Many thanks to all of you!

The Wound Care Clinic at LDS Hospital is excellent. The staff is friendly, compassionate, caring and professional in the services they provide. As a family, we are grateful for the relationships we developed with the doctors and staff as they provided weekly care for a family member for several months.

Amazing doctors, nurses and other employees. The Gift Shop is the best Ive ever been in!