I was referred by my pulmonologist to replace my BIPAP full face mask. These folks never called me and I have called 2 seperate times and they could care less about helping me.

Horrible customer service no new supplies in about a month now and can’t get no one to help me. Insurance says never received authorization for cpap supplies and never an answer from American Home Patient.

Awful service. Can not get supplies as needed. Equipment and supplies are poor quality.

For a healthcare company, they could care less about your health.

They took good care of me and I have never slept better. I was waking up every morning feeling like i had a hangover but now I sleep all night and wake up feeling refreshed and wide awake.

I am now sleeping all night and waking up happy and refreshed.

The employees at this facility were phenomenal! While on vacation, my husband had forgotten some critical items to his cpap mask. The staff here not only called him back after hours to speak with him, but went above and beyond to make sure he was taken care of the very next morning at start of business. The staff were very professional and friendly. Would highly recommend anyone to use this facility.

The people at American Home patient were helpful to get a cpap mask to fit and get all the equipment I needed, but could not tell me how much the cpap was going to cost entirely according to my insurance plan. I did not understand the billing process at all. They use Lincaire for billing and supplies. Customer service at Lincaire has not been helpful at all. I have called multiple times without resolution. I now understand after a year that I actually rented the unit for 13 months at $257.82 a month (before insurance, $50.31 to me). I paid $406.34 initially and another $87.16 one month later. I did not receive any bills for 10 months, so I thought I was done with it. After 10 months I got another bill for $424.19. Now it has been explained to me that a charge of $817.80 (before insurance) was not for the cpap machine, but for a heated humidifier to be added to the rented machine. Lincairs customer service has promised twice to send me an itemized bill. The rep told me that she didnt like their billing system and it would be hard to send an itemized bill for all the expenses, but I would get one in about 4 days. I got a delinquent notice without a single line item expense. This machine will costs me more than double what I originally thought. I was wise enough to see this going south early on and only ever ordered 1 replacement cushion for the mask from them. They sent me three for $126.75 after insurance. I found them on Amazon Prime for $18.99 each packaged in the same packaging from the same manufacturer. I told Lincaire to stop calling me for supply orders after that. They want to put you on a schedule and automatically send you supplies, and if you dont do that, they will call continually. I also question the schedule for the supply replacement. Some packaging from the supply manufactures give longer item guarantees than Lincaires usage schedule. Its cheaper to buy supplies online than what you pay after insurance, because they charge so much for everything. It is important to replace everything periodically because of possible mold and bacteria buildup in the equipment, but I would suggest you keep your own schedule according to the manufacturer. I would also suggest you look into buying the machine online. You need a prescription still, but at least you know how much its going to costs and it will probably be cheaper than going through your insurance company. Other than the masks fitting I am not satisfied.

Horrible service, and not even got order, they complain doctors office isnt giving information. Doctors office wont return calls. Funny I have open very active communication with the doctors office. Doctors office says they were on hold for 20 minutes then hung up on. They did send a sales rep to doctors office to get the information according to the doctors office. But AHP wont return my call. Sick of the finger pointing all week.

They have messed up mine and my wifes account so bad with wrong addresses and multiple accounts. Since they have merged with Lynncare. There has to be a better place to go for supplies.

Office hours 9 to 12 and 1 to 3:30Been without my C Pap for 7 monthsThank goodness my 16 yr old one still works

Helpful

Terrible customer service and terrible communication.

Horrible, horrible customer service....national company with local branches......look elsewhere