Just cant say how poor of a experience this was. The nurses are wonderful. Thats it. Mice everywhere. Forced to go to your room for 1.5-2 hours a day so the staff doesnt have to watch you. Its like a jail. Im 100% worse than I went in. Wont let you go outside, and barely have groups come Wednesday through the weekend. A joke of care. Absolutely absurd how they treat people with mental illness who barely can advocate for themselves. They definitely take advantage of the disability.

I think this place did a wonderful job while I was there. I’m a kid who had trouble with my mental health. While I was there I was diagnosed by a test that I had 3 anxiety disorders and a mild case of depression. Of course this place is not a 5 star hotel, but this place gives a options of what food you can eat and has snack times throughout the day. They have social groups, a therapist, social worker, and a doctor you can talk to. The nurses there are all kind and never rude some follow the guidelines more strictly, but most of them are cool there is a day shift and night shift of nurses. The rooms are plain, so you can’t get hurt. No kid is allowed to have personal belongings like phones or jewelry. The parent or guardian should bring clothes. You can call a parent or guardian during lunch and before and after reflection time. Just overall good. No one gets treated differently. If you do report it.

I want to thank all the staff in this facility especially to Ms. Mickey, Ms Ebony, Mr Jamal,Mr Gonzales, Ms Leatrice and Ms Cinthia, they went the extra mile with my daughter who had a breakdown and who was suffering a lot, they were very compassionate, kind and understanding.I can’t thank you all enough. My all be blessed. 🙏

Not only does the staff not care, there are mice running around the ward at any given moment. The place is the pits, dirty and not organized well. I injured my finger and not one nurse checked it. A doctor came in later the next day and says my tendon is stretched! No xrays. no brace that was promised to me, nothing. If you can, try to avoid going there for anything.

I gotta say that it has been years since Ive been here, but I was there for 2 months while the amazing Dr was trying to get me into a facility for trauma. Everyone was so nice and even the food was great! (Which is seriously awesome considering most hospital good sucks!) Im sorry to the ones that had issues. In my personal experience I thought they were great!

Customer service is terrible! I’ve never seen anything like it before. Very dismissive people working there.

Staff is very unprofessional. They’re aholes to kids who recently attempted suicide and make them feel worse than they already do. Not to mention the long nap time/break time they give you here for whatever reason? From my experience a handful of the nurses are pretty rude and clearly don’t want to be there nor care for patients well being. With that being said my Dr was pretty nice and social worker as well.

Wow what a terrible place. I came there after a very serious bout with depression. Dr. Nair then prescribed Prozac for me. I have bipolar disorder, and I later found out that it is one of the worst meds you can give to someone with bipolar. I became extremely suicide, and even made an attempt. As I was seeing her, her only advice was “don’t think about it” Holy cow, she must skipped class that day. She wouldn’t make any med changes despite my constant complaints about being suicidal, so I stopped taking the Prozac and turned to my old kolanopin prescription. When she found that out from my therapist, she dropped me as a client. Wow I was devastated but really it was the best thing for me. The first thing my new doctor did was take me off the Prozac and prescribed lithium instead. I’ve been good since. But I had to share my experience at ABH. It almost cost me my life.

Please dont send anyone you love to this place (including yourself).It was a true hell on earth from my experience. Its hard to believe a place like this exists in the world. Let alone in America.The amount of suffering by the patients that I witnessed was very saddening. May God forgive the people that work there. Compassion is almost non existent.Someone seriously needs to do an investigation of this sick place.

If you care about the well-being of your child, do NOT send them to this facility. Right off the bat we were provided with misleading information and our child was admitted under false pretenses. Despite assurances, we were prevented from seeing our child and the facilities. The attending psychiatrist, Dr. Chad Lennon, is a power-tripping ego-maniac with a horrible bedside manner. He was rude, unresponsive, and completely lacked empathy for us as concerned parents. He also kept our child there longer than necessary (despite a signed AMA form) because, why not bill insurance for additional days at our child’s expense?!? The prior descriptions of this facility as more of a prison than a treatment center are 100% accurate. After this nightmare experience, we will NEVER again step foot in a Shady Grove Adventist Hospital facility.

I was scared to go here based on the reviews but one night I couldn’t take it anymore and felt I had no other choice. It ended up being the best decision that saved my life. They feed you good food, keep you occupied with different activities, give you a little of your own freedom, and in my unit, I was permitted I think 1 hour of electronics use per day. You’re allowed to have books to read. I didn’t like all the blood tests but I guess that was necessary. I was lucky to have some awesome individuals in my unit. The psychiatrist that met with me made an important diagnoses after I was able to be honest with her because she made me feel safe. This happened a while back but I’m writing the review now because I’ve been considering going back unfortunately.

Unfortunately, I have to echo the other reviews. I dont know if the staff are overwhelmed, but my family members experience here a month ago was awful. My loved one was inpatient for almost an entire week before we heard anything from a treating clinician, and that was only after I contacted an elected representative for help. My family member said that his information was constantly getting mixed up with that of other patients, and I found the assigned social worker to be unsympathetic and unhelpful with a post-discharge action plan for psychiatric or residential rehabilitation. My family member was discharged in worse condition than when he was admitted and was recently hospitalized again, thankfully elsewhere! There were a few kind nurses who looked out for my family member, but other than that I cannot recommend Shady Grove Adventist Behavioral Health unless serious improvements are made.

I have had tough medical experiences in the past and going here has been a blessing . I want to thank the nurses Olivia, Sabrina, Zena for their patience preop and post. They cared so much about my situation and didn’t leave my side. With covid i had to take the test before going into procedure but that was a breeze. It was not over crowded. Very simple rules and social distancing in place. Overall just so happy to have experienced it there. Thank you nurses and doctors for all your efforts especially during pandemic.

Most people write reviews when they have a negative experience, not a positive one. Hence the bad reviews. For every person who had a bad experience, there are probably hundreds who have had good ones. I am one of them. This place saved my life. Although I did encounter issues with my therapist and psychiatrist here after a little while, they got me the help I needed when I needed it

I spent time in the Montgomery County unit 2017, because I tried to end my life. I enjoyed my time here. Staff was friendly and tried to help as much as possible. The facility is kept clean, you are given personal items if needed, meals are offered three times a day and I felt safe. Even with the facility being locked down there was still a sense of freedom because we were able to do what we wanted most of the day. My only recommendation would be for staff to investigate, a little more, to make sure those in their care, have a safe place to go once they are released.

I do not recommend Adventist outpatient services. Our therapist was great but the billing issues caused me to switch insurance companies just so we could find another provider. Double copays because they were attached to the hospital and months of receiving collection notices without ever getting an invoice. Updated my address twice but they kept sending debt collection notices to my previous address. I ended up paying $700+ at once so my credit wouldnt be effected and requested copies of the original invoices but received a strange printout instead. They seem to have updated their system mid-2019 and I received 10 new invoices all at once with the same service date, different charges and amounts on each, and no indication of which provider was seen. Paid another $450 without any idea whether that was correct. Changed my insurance company so I can find a different facility. There were also issues with staff turnover - first therapist quit after our first visit and 5 psychiatrist changes over 3 years.

This is one of the worst experiences I have had in my life. One of the male staff members verbally abused me in the hallway with no regards for my privacy and the emotional state I was in. I would never recommend this place to anyone. It is truly a reflection of the severe problems that the U.S. mental health care system has.

Had to give at least 1 star to leave a comment. This is the last place you want to take your loved one. Staff is rude and arrogant (including the doctors) very unorganized and unprofessional. I was hung up on by the nurse and they don’t care about the patients. Nobody will let you speak with anyone of importance so it starts at the top. IMO Dr. Peters has to be the worst doctor ever and if not he’s in second place. The social worker is the only person that seemed to do her job. Unfortunately she can’t do everything there. Please don’t send your family members there. It needs to be shut down

The people are very pleasant and give you the best advice. Very nice front desk personnel and the staff are very organized. I understand there are different services being offered in this building, so you cannot lump them all into one survey. Each time I have visited; I have found the staff and doctors to be very professional, knowledgeable and that makes an overall awesome place!

Poopie >:(

I spent a week in the Montgomery unit earlier in the year. I was so afraid, as this was my first visit to an inpatient hospital. The staff was very loving and friendly. The nurses were caring, the doctors fantastic, I had psychosis my second day there, the staff managed it perfectly. My peers were fun and friendly. When I was being discharged, I cried because I felt like I was leaving friends and family that I may never see again.They only con I had was a social worker named Rachel. She was pompous, rude and screamed at one of my peers and shouted his personal information down the hall for everyone to hear. I feel like her outbursts set people back in progress. She needs to be moved to a job where she doesn’t have to interact with people, or receive better training.

It was not the first time I had been in a place like this, but it was the last. Unlike other places I had been, the staff was friendly and cared. They did not radically change my meds, they did not drug me so I couldnt function, and they didnt get upset and lock me away when I cried. My days in this place were incredibly hard and filled with sadness and tears, but they were also filled with friends, jokes, board games, basketball, music, dogs, hugs, love, therapy, and people who listened. It has been several years now, but my roommate and I still keep in touch and support each other when things get rough. I cannot help but think if I had been here years earlier it would have saved me a lot of grief. The staff was wonderful and caring, and my family and I will be forever grateful. I have wanted to donate but havent had the money. I truly was saved by this place. Its a religious hospital but they dont force any amount of it on you (thankfully) but they have plenty of services available should you like to take part. I remember my days here fondly (though I would never like to go back) and I truly think this was the first step in a new direction for me.Update: I was in an inpatient ward.

100% recommended!Our 15 year-old son was admitted to the Chesapeake unit for three weeks. My wife and I are very pleased with the experience and are tremendously impressed by the staff. It was amazing to see professionals who actually care about the patients feelings and needs.We wanted to express our gratitude especially to the Nurse Manager, Mrs. Kara. She was always compassionate and helpful during the whole process. Also a special thanks to the psychiatric technicians Mr. Chris and Ms. Iliana, whom my son describes as very hardworking and caring individuals, and assures will never forget them both.Overall the whole team was absolutely outstanding! The psychiatrist, Social worker and nurses were all kind and professional, too. We couldnt be happier to have taken our son here.

My 16 yo son was in the Chesapeake Unit for two weeks. My husband and I were impressed by the staff and our son’s progress. It is a very safe place- they have a lot of technicians that keep watch over the teens. The boys’ and girls’ rooms are on opposite sides of the unit. Bedtime is 9:30pm with structured days. So, our son was on a really good schedule that helped him transition back into a school schedule.The MD was so helpful! Dr. Lennon worked with us on picking out meds that would help our son, and that our insurance would cover (and that would be the least expensive). The social worker made sure we had all the follow up appointments upon discharge. She picked providers (a psychologist and a psychiatrist) within our insurance network, and those within close distance to our home. She let us know of all the free resources within the community and she even contacted them for us.It was an unexpected and difficult time, but the staff made our experience so much better. I highly recommend this place for a safe place where your teenager can heal, stabilize on meds, and recover.

I have to say that my family had several reservations about admitting our 15 year old son into an inpatient Psychiatric Unit for the first time. Naturally, we were afraid and unsure of what to expect. Our son was struggling with severe anxiety and had become isolated and suicidal.All of our fears were put to rest when we stepped onto the Chesapeake Unit for adolescents at Adventist Behavioral Health. The nurses and psych techs took the time to explain everything to myself, my husband and my son. They were professional, relatable and put us at ease. We also met with the Nurse Manager at admission and she was very knowledgeable, compassionate and took the time to answer our questions with ease and true compassion for our situation. Our Psychiatrist was wonderful and the therapist working with our son was very invested in working with us and answering our questions.Our son is doing well and we know that we have to continue to support his recovery and felt prepared and supported by the time he was ready for discharge.The healthcare professionals on this unit are top notch and I have never met such a great group of nurses and support staff. We were blessed to have such amazing support when we needed it the most.Thank you for all of your help and dedication!

They are horrible. They don’t give any guide line to the patients family when they discharge, so your patient will stop taking next step and will end up going back there. Horrible communication. Rude nurses.

Great staff! Very informative and intelligent. Had my niece get admitted there last week and although she was not happy, our family was. We were very satisfied and my niece is already showing signs of improvement! Thank you!!

Its hard to find help in an inpatient psychiatric hospital especially when youre recovering from addiction and PTSD. I wanted to express my gratitude for the staff on Seneca Unit and thank them for their patience and time spent speaking with me. Thank you especially to nurse Rachel and Mrs. Jen (Unit Director). Also mr. Charles .. Thank you for everything these are just the staff that stand out in my mind but the entire team was great. Thank you for not judging me and helping me to get set up with a great out patient program. Recovery is a great feeling and I wouldnt have gotten back on track if I hadnt gone to Seneca Unit. Thank you again.

I used the outpatient services. This place is a joke. Go somewhere else.-Im still trying to resolve a billing issue from May 2018 (its Jan 2019 when I posted this) and my credit has been affected because of it.-Office manager doesnt return calls.-Ive showed up to scheduled appointments only to be told I didnt have an appointment that day, so my time and sick leave were wasted. Ive seen this happen to someone else while waiting for the psychiatrist.-Psychiatrists are cold and not personable. I went through 3 psychiatrists in less than 2 years because they left to work somewhere else. Im guessing theres high turnover for this place.Once I get my billing issues sorted, I will not be coming back.

I loved coming here they helped a lot in some areas, The staff in the Chesapeake unit was great and awesome food, I would recommend you sending your child here, it is was very easy to get in blue because you never had problems 🖤😁 Thank you guys soo much

I was never part of the inpatient program, only outpatient. I was part of the substance abuse outpatient program where Sheila Waters told myself and my peers that wearing a rubber band and snapping It against your skin when you have an urge to smoke was an effective treatment. We were all people that had formally self harmed. That level of unprofessionalism is not only negligent to those receiving treatment but is honestly scary considering how many individuals go through that program that have most likely injured themselves in that exact way. I also saw a psychiatrist and a psychologist in their facility. My psychologist, Leticia was the best part of my experiences. She was everything one could hope for in a mental health professional. The main reason I am writing this though is because of what happened with a payment. I was billed for service having been provided on September 1st 2014. Anyone with a calendar can see that that date was Labor Day and thus the office was closed. On top of that, my psychiatrist (who Im said to have had an appointment with) was out of the office that whole week on vacation. After countless times of informing the office that there was no appointment (I had my insurance company involved as well) they went to a collection agency for the payment (which has been changed in amount at least 4 times in the past year). I should not have to worry that because my name is in a system I might have a collection agency hunting me down. The whole operation is a sham and needs to be overhauled.

Ok, overall this place sucks ass.I was here in an outpatient program, and the only good thing about it was pet therapy.everything else was just stupid. art therapy was coloring. we werent allowed to express ourselves.I hate this place. it brings back horrible memories. plus, the psychiatrist I saw was condescending and asked me the most mundane questions ever.

If anyone recommends that you or a loved one stay at any of the Adventist (psychiatric) Wellness Centers they dont have your best interest in mind. My child spent 4 days at the Gaithersburg, MD facility and the entire ordeal was an absolute nightmare. We were told by the specialist that Adventist Wellness Centers would provide much-needed mental health care for our son but in reality Adventist did nothing but provide a room, inedible food and 10 minutes of mental health care in a group setting once a day. Our experience was absolutely dreadful and there is no question that being forced to stay at a Adventist Health & Wellness Center will be a setback for the mental health of anyone who has the misfortune of staying there.

Worst place ever . Please don’t send your love ones There. I wish I could rate them zero .

I came to visit my little sister because shes in here for extreme reason and is recovering. However I was told that because Im not 18 I cant visit her because shes on a blue level. All I wanted to do was make sure my little sister is okay but this program sucks and I dont like how they operate. Family should be able to see family members no matter what but I guess not.

My review is in regards to their outpatient facility. I went to this facility for psychiatric services.Pros: professional psychiatrist who treated me with respect and compassionCons: horrible hours of operation, unclear billing procedures, and a lot of heavily Christian messaging around the facilityOverall, I enjoyed working with my particular doctor (Dr. Marissa Leslie), but the institution over all was a pain. I left over a year ago, but for the past year, Ive apparently been receiving mail at an address that wasnt even current when I still was registered as a patient and only just found out that I even owe them this week (I found out through my old landlord, so I didnt even hear from them). Unacceptable.

My son was just released from Adventist behavioral health 5 days ago, and he is the same as he went into the facility. I was trying to get them to point to some of the problems he was having a rough time with, which they did not decide to discuss it till the day he was released, even though he showed them a negative reaction that day. They stated no matter what they are still sending him home. 10 minutes into the car ride from his release he started the fussing and disrespect up again. 2 days later hes getting smart with his grandparents. Now we are back to the same stubborn child we had, not a single result. But Adventist got their check tho. Do not send your child here.

This place is very unprofessional. The workers here are very rude. One of the worst things I hate about this place is that you can bring in sibling to visit if they not 18 and over.

Great place. Inpatient is very difficult and scary sometimes but the workers there deal with everything very well. Outpatient setting is very organized. I have experience with the partial hospitalization (PHP) for adolescents and they are very professional and genuinely care about you. Other mental health facilities are inhumane but ABH treats you like a person not a patient

It was called Potomac Ridge when I was last there. Its disorganized and some of the nurses, social workers, and some doctors have an attitude problem. They must think Potomac Ridge is an asylum from the 19th century. There are other hospitals in Montgomery county, most of which Id recommend before Potomac Ridge.Psychiatric hospital beds are limited so our hospitals dont need to offer much to keep patients in their beds. Not to mention the cigarette smoking ban in place for the past 20 years.

My son was there recently and was treated like he wasnt a real person. Staff there have an attitude and talk down to the patients. This place is awful. If this is what help looks like- it is very sad. We got to do better than that.

My son had been admitted to the Potomac unit times 3 recently. During my visit and interactions, I have observed good and caring staff members and off course, few bad ones. Among the good ones, their Social Worker (Miriam Garcia) is excellen and professional. She deserves to be called social worker because she is and I give the place 4 stars because of her.

If you genuinely care for the safety and well being of whoever you are considering sending here you wont. I as a preteen after getting out had a irrational fear of peers after being jumped on numerous occasions. I could not sit with my back to people for about a year. Adjusting to normal life after this was a constant and horrifying struggle. The therapist jenny was fantastic but most of the other counselors if you would consider them that were horrendous. I saw another review stating a young girl was raped here I can tell you that was most likely accurate. I knew of several employees sleeping with young girls here. One was fired after I reported him for doing so with other girls. They couldnt supply basic human toiletries and would not allow you to bring your own. My first arrival we were made to use dial hand soap as shampoo, conditioner, and body wash for three months. A kind employee went out of his was to once buy us actual shampoo and I cried I was so happy. The soap broke me out in hives several times. I was put on 8 different medications for all ridiculous diagnoses it turned out I didnt need and were affecting my health. Ive worked for a long time with a well trained doctor to lower me to 3 and im living a healthy life. Ive contemplated a very long time on sharing my experience here and Im finally doing it. The location I was in was the cambridge facility.. The impatient program. I give you I was a troubled child but the abuse people go through here is inhumane. I could go on and on but I think this is enough. If id offer any advise to struggling parents id recommend Kidspeace its in PA and though that might be quite a far distance from you is worth it. Your child will receive a decent education, life skills, and a new outlook on the perspective of the people who care about them. Thanks for reading

Terrible. Staff is very unprofessional and dont even seen to care that they are. Would give a zero if possible. Was supposed to be given a tour however the person giving the tour was on leave. She had been gone for 2 weeks but the staff could not find someone competent enough between those 2 weeks to replace them. Was in the lobby waiting for 3 hours. The person supposed to be giving the tour instead was no where to be found and no one knew where she was apparently. Dont know how you lose someone who works here for 3 hours but this institution has found a way. Absolutely embarassing.

Can I give zero stars?!We just got our son released 5days ago. It was a horrible experience beginning to end.1. We arrived and I was forced to waste time filling out paperwork I had already filled out because “it was faxed to the hospital” I had the originals and gave them to the admitting staff but was told I HAD to fill them out again . We were referred up to Adventist by our local ER that had all the paperwork on hand to save time and effort.2. The facility is not clean. This was evident from the moment we arrived. Very very dirty and run down they make a half hearted effort in the waiting room. But it’s clearly not regularly cleaned. The same coffee spill was on a table in the waiting rooom from day 1 to 10 days later when my son was released.My son was kept on the shanendoah unit. Mostly 8 years of age to pre- teen. When I raised concerns with the head nurse I was told “she was not a cleaning person” and the children were expected to clean up after themselves. Alright fair enough but still they are kids go behind them and make sure they clean it properly. The day room (also the room where the kids did group therapy and ate meals) had an over flowing trash can, food all over the tables that had clearly been there a while, the furniture was filthy and the same movie was on the tv every single time I came to visit.3. My son was attacked by another patient (head was squeezed and he came home with bruises on his arms)4. When I would call for a report (about once a day) I was given “he slept he took his meds” then they hung up.5. The “family meeting” was a joke I was told I was uncooperative when the only suggestions given for a safety plan were already things we had in place and were practicing regularly at home and in outpatient therapy.6. They over drugged my son and lied to me about it. When I was able to visit he was spaced out all the time.I also raised concerns regarding the dosage for one of the meds he was being given, my concerns were ignored and again I was accused of being uncooperative.7. The visiting hours are 5:15-6:15. We live and work in the dc metro area. Traffic sucks. It was nearly impossible to get to see my son on a regular basis. I begged them to adjust the time because we live far away and was again ignored.8. They released him with no report for his psychiatrist.It was a horrible experience top to botttom do not send your family to this place. Just don’t.......

Big, fat, and old female African American medical assistant/nurse was incompetent and stupid. She could not check my blood pressure. She did not have any ability to do basic nursing stuff. On top of that, she was very rude. She yelled at patients. She should be fired. Period.

Its nothing wrong evaluating your therapist too see if they have your best interest in improving your life. Some therapist is a poor therapist there are many indicators especially if they are abusive, make such discriminatory statements, racial profile and then try to compare your life with their own experiences, etc. What works for them might not work for you this includes gossiping about your clients there is no anonymity at Adventist Behavioral Health outpatient clinic. If a therapist refuse to assist you with ADA/reasonable accommodations that is a red flag. Many people with common mental health conditions have a right to a reasonable accommodation under the Americans with Disabilities Act (ADA). When requesting accommodations, clients may sometimes need supporting documentation from their mental health providers. How can a therapist deny the law of reasonable accommodation and the mental health provider refuse to play a role in the accommodation process for their client.It guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, state and localgovernment services, and telecommunications.Title III of the ADA, 42 U.S.C. §12182, provides that “No individual shall be discriminated against on the basis ofdisability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, oraccommodations of any place of public accommodation by any person who owns, leases (or leases to), or operates aplace of public accommodation.”The United States Department of Justice (DOJ) enforces the ADA, and promulgated regulations (28 C.F.R. Part 36)to implement Title III of the ADA on July 26, 1991. Therefore, the ADA prohibits you and/oryour agency (Adventist Behavioral Health) from discriminating against persons with disabilities.This therapist obviously incompetent to the laws and displaying such nefarious and discrimination shouldnt be allowed at Adventist Behavioral Health,

Worst mental facility I have had the misfortune to come in contact with. I was hospitalized here about two years ago in the Senaca unit and while I was put in contact with one of the best psychiatrists Ive encountered (still my psychiatrist to this day) the staff here for the most part are horribly impolite. You are sometimes left waiting for your meds and a doctor to see for days. Almost (and I say almost) every staff member is dismissive, rude and in every sense of the word, terrible. My friend has been here multiple times since I was discharged and was very upset to see the staff has not changed one bit. Maybe in fact had gotten worse. And this was the staff at the front desk! I was not a patient and they treated me very badly. I walked in two days ago to visit my friend in the Montgomery unit and said Hello, I was here to visit my friend in the M. unit and she very offensively responded You WAS or you ARE? I kept a very polite composure the entire encounter and said Im sorry, I am. She shoved a clipboard in front of me and said Sign in. I did just that and accidentally started walking away with the pen in my hand. She then almost shouted at me Sir is that your pen?! I said Oh excuse me and returned it. I understand being stressed in an environment like this but they do not need to act like this, especially to non-patients. They never responded to my multiple thank yous despite being very polite to them. I can only imagine what its like for the patients in there now. Please DO NOT send your loved ones here if at all possible. The rehabilitation is almost a joke. Again, the staff at the front desk were very unprofessional and downright offensive. If I could give negative 10 stars, I wouldnt hesitate. This place SUCKS.

Too expensive, rude staff, horrible food, prison-like lifestyle in the program and insanitary place...

Gave our vegan daughter meals she could not eat 11 out of 13 times, the other 2 were vegan but unappetizing; perishable foods ALWAYS had an expiration date of one day later than served. Complaints to staff, unit manager, nutritionists, and assigned physician -- 5 professionals -- could not resolve a simple meal planning issue. Others received moldy fruit, nuts when allergic to nuts, completely different meals than chosen on the menu planners. Do you want to entrust treatment planning to this group? We got a doctors orders to override their no outside foods policy so we could bring food in to keep our daughter nourished. They gave our daughter someone elses meds once; woke her at 6AM to give her nonessential meds when she was already sleep deprived from noisy hourly bedchecks each night. Visitation was in a meat-locker cold room where families were LOCKED IN with no call button or phone for emergencies. Dont fly over this cuckoos nest if you can avoid it; sadly, for emergency mental health care there arent great alternatives, though we have heard better about Shepphard Pratt. This place, though, was a big fail on their goals of stabilizing a crisis situation, making patients feel safe and listened to, meeting minimum needs for food, sleep, meds, and, oh yeah, absolutely NO exercise or outdoor time. Zero alignment with long established health recommendations. We notified both the administrator and our insurance provider that we believe any payment was unjustified.

Admissions officer condescending on phone/insensitive, just looking for information on how to get outpatient services.

Its like the CIAs Project MKUltra.

The people who work here generally dont care for the patients admitted there

Absolutely no interest in patient care only about money their staff is constantly quitting stay away I have lost a therapist and a psychiatrist because their company is so bad

Went here because I had chronic migraines headaches. They strapped me to a cold steel table and gave me medication that made me grow a third arm. Im writing this from the cold, wet basement of the facility. They wont let me leave unless I take me meds. I cant go back, I cant go back.

Do not bring your family member here. Staff is unprofessional, there is no communication, and they just give patients drugs so they don’t have to deal with them.

I agree with pumpkin. In addition to this hospital not meeting JOINT COMMISION Standards in all regards to patient care, treatment, communication and requirements this hospital has more serious with its staff and organization than the patients admitted here do themselves.

Horrible staff, plain liars , unprofessional and unethical, misdiagnosed my child and gave her medication that caused hallucinations and threatened me if she doesnt take them she will not get out. called child protective services on me because I refused , she to be taken to another facility that stopped her medications. was also sexually assaulted in their possession .

My girlfriend was raped here while in inpatient care... Enough said

I may be using outpatient services, but after reading the reviews 99% negative - I am worried.

Please do not allow anyone you love to go here. Find anyplace else. The worst example of health care I have ever seen. It doesnt deserve one star.

No one to take responsibility for the time I lost waiting.SMH

Terrible. Unprofessional and arrogant staff who are dismissive of parents concerns and negligent of childrens needs.

More like a prison than a mental health facility.

They do not help the patients. They warehouse them for a couple of days and drug them into a stupor and release them too soon. More drugs is not the answer.

This made me want to kms more

I wish there were 0 stars.

Im loving it

Rude as HELL receptionists

Aaaaaaa yeety