Staff was amazing!! Lisa the Nurse was particularly helpful. Kind, compassionate and had lots of humor. Made a tough situation more bearable. The doctor and the receptionist were both great as well!!! I have to drive a few minutes out of my way to go there but the service makes it all worth it!

Service was great. I did not have an appointment but the receptionist squeezed me in no problem. Staff was upfront about costs of additional services and very transparent. They made sure I was comfortable with having a specific test ran before they had it ordered and then performed. I would definitely come back again if my primary care provider was not available and I was seeking immediate attention.

Kind staff. Worked with my 6 year old very patiently with a COViD test.

My son was seen here a few days ago and it was a pleasant visit. The young lady Julisa was great help and truly a kind soul. She went above and beyond to assist my son with all his needs. The PA Elia was also very professional and made our visit a breeze. These 2 ladies will be the reason we return in the future if need be. Thank you ladies for making our day so much better.

My experience was Amazing! Hands down the best healthcare visit I have experienced in over a decade! The staff was extremely professional and efficient Thank You! The physician and nurse I saw were both caring and genuinely seemed invested in my care and well being. I was Not just another patient!Great team here! Highly recommend⭐️⭐️⭐️⭐️⭐️

Highly recommend this urgent care! They were so prompt in getting me in when needed and everyone so was welcoming and friendly. I was very nervous about covid results and the staff was incredible to work with. I will definitely be returning!

My kid needed a sports physical. The school website did not have all the forms. They had them for me. The ladies up front were super helpful and PAC Jessica was really good. Thanks!!

The two ladies in the office were awesome! Very kinda and doing a fantastic job, even despite only having two of them running the whole place. Family like atmosphere with a very professional service.

Dr. Cabrera was absolutely Amazing. She was kind, compassionate and very knowledgeable. Whenever an emergency arises in my household, this will always be my first choice. Thanks everyone for the excellent service my daughter received today. Teresa Caldwell

I have been going to this same urgent care location for over 10 years...and I have never had an issue with them...they have always been more than willing to help me for whatever I came for..the staff is so down to earth and nice..Lisa is definitely a keeper...everytime I go there she make visit one that I can say earned 5 stars...the Drs and the Pas listen attentively and I dont have not 1 bad thing to say about this location on Wake Forest Road..This is actually a 2nd review..the 1st one was 5 stars and this one is 5 stars

I have received care on several occasions. Staff is always professional and delightful. I really appreciate their service to our community!

Fast and easy check in from my smartphone. Courteous front desk staff and Dr was personable and answered all my questions. I was in and out in about 30 minutes even though I arrived at 5 pm( prime time!!

Lisa is amazing! The staff is unmatched. Very quick friendly and helpful.

I love this place ...the staff is always nice and friendly and they get you in and out in no time. Beats going to the E.R and waiting all those hours. I highly recommend this place

The service was prompt and professional. Online registration was easy.

This was my first time at this clinic. I was very impressed from start to finish. Everyone was very friendly and very professional. I will definitely go back!

Place is very very very very slow, almost died in that waiting room!!!I give it 1 star since I can’t go lower then that.

Absolutely a phenomenal location. The staff are incredible and I felt like I was heard and that I was given the best advice to make a decision for I wanted as far as healthcare options.Extremely grateful!

Julia’s was such a delightful soul… In today’s times ppl can be so into themselves and just outright mean so it was refreshing to see and be around a kind and professional spirit.. Thank you..

Was seen quickly and both the nurse and doctor were friendly and efficient.

Clean, fast and great service. I went for a COVID 19 rapid test and received test and results within 15 minutes.

My experience was great I was in an out for my drug test very nice people to

These folks are absolutely amazing. I’ll only ever go here for urgent care needs and covid tests..

Really quick appointment. Went on a Tuesday AM and only had one other person waiting. Super friendly staff and part of the VA’s Mission Act which helped a lot when my primary care provider couldn’t see me!

Had a great experience getting our COVID test this morning-all very efficient

I came here several times over the last 18mo and recieved a rapid test for covid; they were great. In Aug 2021, I brought a family member for a rapid test.There were 7 people in front of us and it took 2 hours BECAUSE they are now making people get exams in order to get covid tested. Nothing rapid about that;guess they needed to make more money.

The staff is wonderful! Fast and efficient.

Came in on monday for a covid test , here it is friday and i still have no results. i was told i’ll have results within 2 days it’s been 4 days now and i need to get back to work. front desk was rude about checking me in. worst turn around time for results definitely don’t recommend.

Lisa was my nurse and she was AMAZING!!!!! She was so warm and cheerful.

Nice staff and doctor. I was able to get a walk-in appointment for a covid rapidtest and be in and out in an hour. Fortunately, they were not very busy when I went in but the process was smooth and easy.

Everyone was very friendly and helpful. I didnt have to wait more than a few minutes to be seen. I will definitely return again

Great experience ! People were very friendly and attentive !

The check in process was quick and easy with a QR code. the provider was very thorough and knowledgeable.

Excellent care and easy to check in and out. All of their staff is super friendly and caring.

Went to the Wake Forest road location at 8:45am for a 9:00am appointment for a rapid covid test. Came early because I didnt enter my insurance info and wanted to give it to them onsite (they use a third party website to schedule and collect your data). Was texted by a bot to come by half an hour before, checked in and had no response.At 9:05am, I called and left a message as they were busy. I couldnt enter and should have received a phone call with other instructions. I left my full name and number and said I had an appointment at 9. Its now 9:45 and I am still waiting in the parking lot for any response. I just made an appointment with CVS as they havent let me down yet.Dont come here for Covid Tests.

Their service was atrocious. I walked in, in a lot of pain. I was told I need to wear a mask. So when I asked for a mask the heffer working wouldnt give me a mask. They have masks in the facility, but she wanted to be obstinate and refuse to give me a mask. So I threw my water bottle against the wall and she decided to call the police, that isnt a threat. Im in terrible pain and she denied me service because she wouldnt give me a mask.

Jalissa that works at the desk was very polite and easy to work with and the office in general was pleasant

They are wonderful professional and nice Lisa is truly the best super sweet understanding and helpful ❤️

Everyone from the doctor to Julisa at the front desk were wonderful! Everyone answered all of my questions.

First of all I can’t understand the receptionist. Her English is not clear enough to work the front desk. Every time she called a name, absolutely no one knew who she was calling. Second, why do I have to wait for a text to do my paperwork online if you have the paperwork back there.

One of the worst urgent care experiences. I made an appointment and still waiting 1.5 hours before being seen. The front desk staff were all super unfriendly and annoyed by my even asking when I’d be seen. The patient room was not that clean and the paper cover on the chair was from the prior patient. Don’t come here!

Overcharged for covid testing. During a pandemic this place took advantage of patients and people in need of testing. Avoid at all costs!

Check in was easy and appointment was right on schedule. Everyone was very nice.

I visited the clinic for a sprained ankle. Since the on site x ray was out of order I was sent off site to get x rays and supposed to be contacted afterwards. The clinic never got back to me despite multiple attempts and messages for 2.5 weeks now.

Went for a rapid covid test— went on-line last night around 9:00 pm and got an appt for 8:00 am. No waiting, quick and efficient. Everyone was super nice. Quick and easy! Wonderful experience (and I was negative)!

Ive been here before and it wasnt the best experience, physicians were not willing to help and just automatically assumed i should go to the ER. Did not want to do their job lack of patience or concern. You would be better off at fast med atleast they dont make excuses to not see you. X ray machine is broke and they dont have a machine for a breathing treatment if needed, the only thing they seem to be capable of doing is covid tests, and they are screening calls too. The lady upfront is very rude

My experience he was amazing the people are super nice and friendly will be back definitely work I definitely choice

I went for a nasty eye problem and was so fortunate and grateful they were able to diagnose the issue (and double-check vision not affected), so I didn’t need a specialist afterwards. The front desk still helped me research ophthalmologists during the appt (before even knowing for sure I’d need a referral), so I felt that was really above and beyond. You can’t use urgent care for everything but I was really relieved they could do this!

Very professional and helpful The check-in takes a little while but they will help you if you have a problem

Professional and Fast Service. Accepts Medicaid

Had a great experience getting my covid test done. The whole staff was kind and made me feel comfortable when I was nervous. I didn’t have a wait since I made an appointment online and was in and out in 10 minutes top. I definitely recommend this location.

I made an appointment easily online for COVID-19 testing. I called when I arrived and the nurses advised me of where to go and their procedures. I was explained what to expect and felt at ease in their care. I highly recommend this location and appreciate the health care team for their professionalism and service. Great appointment all around.

Quick fast service and very professional

Wonderful experience! Friendly, knowledgeable and quieted my anxieties. Will definitely return!

Office staff is very kind and direct. Even with 6 patients waiting, myself being a walk-in, I was able to get in and out in less than 20 minutes. Very efficient.

I was able to get an appointment quickly and was in and out quickly as well. Staff and PA were polite, professional and kind.

The staff was very friendly and helpful. We went for covid tests, which could have been an awful experience, but the staff was warm and friendly and tried to make us laugh. We didn’t wait too long either. I would definitely go back there for other medical needs!

Very courteous and professional staff. got me in quickly for a covid test. highly recommend. my second visit

Very friendly and efficient staff! Wait time wasn’t bad as I came for a Covid test and did not have an appointment. Getting my results quickly was a huge relief. I would definitely return if I needed medical treatment.

I went in for a N-95 fit test. Josephine was kind and took great care in rendering the service. Ive only used NextCare for work but if I needed care, I would return.

I am a corporate pilot and had to get a Rapid C19 test before taking a trip OCONUS. NextCare allowed me to schedule my visit and got me in an out quickly. The nurses at the Wake Forest Road location in Raleigh NC were fantastic.

So pleased with the quality of service and ease of appointment. I was seen right away and the staff is very friendly!

Does anyone know whether or not they accept Ambetter? I’ve seen a ton of good reviews and I want to make sure they do but customer service is very busy

I had 15 minutes until closing! My child was seen as if theyd just opened! Im very grateful for how kind and nice the staff was. The receptionist was very helpful, as was the rest of the staff! Ill be going back.

I made an appointment and was seen promptly. The staff were professional and friendly. My rapid Covid test was negative and my other issue treated. I highly recommend this facility.

Staff were excellent!!

Fast experience if you get a appointment and got attendant fast

Went for covid-19 test. No one in line got in and out fast. The ladies are wonderful. Thank you nurses and staff.

I highly recommend going to UHC Rex Urgent Care for a more professional service and accuracy of wait time. It’s only 12 minutes away! When I went to NextCare the lady up front was super short and rude. I understand there is a lot going on in the world with this pandemic but having a bad attitude to patients doesn’t make it better. She doesn’t represent the company in a good way and should be trained properly as a front desk representative. In addition she wanted to keep my id and insurance card until they called my name. However she couldn’t give me a wait time so I simply asked if she could scan it in then give it back( like normal facilities do). She muttered something took the ids, scanned it then returned it back to me. If your unable to give me a wait time I don’t believe patients should wait for their identification especially if your wanting to go somewhere else with proper services

I’ve been here twice. I was seen fast and the staff was nice.

Staff and nurses were very professional, pleasant and patient. I felt safe. Great job in handling questions and concerns.

I went there to get tested for covid-19, walked in, checked in and sat down to wait. Service was bad, they were not professional, they were kinda not caring for the symptoms due to the fact I didnt have fever so I most likely didnt have covid. So I went through triage with the nurse and I THINK the doctor came in, even though she didnt introduce herself or was wearing professional clothes. She did the nose test and said I was good to go. So I was like, should I stay at home waiting for the results? What are the recommendations? She said that I most likely didnt have and oh, yeah, avoid going out in public and wear the mask. So ok, went for checkout and the lady at the front desk said I was good to go. So I asked when would the results be ready and if I should go there to pick up.. she said they would call in 2 weeks tops. So I waited a month and no call. I called them and the receptionist said that my results werent showing as they came back from the lab. She tried on the labs website and said it was negative. I mean I believe her, but there is no proof of my exam and they were confused why it wasnt showing... so yeah, I wouldnt go back there not for covid test, not for anything!

Everyone was pleasant and efficient the staff was well prepared. We were walkins and felt the wait time was great considering. Would definitely go back.

Courteous, convenient, and reasonably priced, I love NextCare! They take most insurance and are close to my house- the perfect service for needs that fall in between my regular physicians appointments and the ER.

Now that I have gone through the night of my life within the passed week, I can happily say, thank you NextCare, yes the staff is awesome but Doc in Jamaican terms you wicked . We were unable to make Wal Mart on time but the injection solved the problem, I will now follow up with all you said to make all well, thanks again.

Great bunch of PAs and EMTs!

Everyone there was so polite and friendly. You could tell that they care about there patients.

Lisa was amazing! Super helpful, friendly and comforting! She went out of her way to make sure I was taken care of six was especially appreciated while navigating things with Covid!

The staff were helpful and well organized - the whole process went quickly and smoothly.

I was in and out loved the urgency and hospitality

They was understanding, very nice staff and real helpful

Kionna and Angelica at the front desk were nice and efficient. The medical staff were easy to talk to and friendly. Overall a very good experience.

Fast, friendly, and professional.

Dr Morris is amazing he is friendly easy to talk to and very knowledgeable. The office is clean and the staff is friendly no one had an attitude it seems like everyone enjoys there job. I would recommend this place to anyone if you want to encounter nice friendly people and quick service 😊

Great fast service very polite done a great job new my time was as valuable as their time appreciated very much

Awesome staff and PA. Very helpful and made to feel comfortable and welcomed. Thank you!!!

I went In to go get tested for COVID-19 after my fiancé tested positive, the doctor and nurse I had help me were the nicest doctor/nurse I’ve ever had. Thank you guys for your help and getting me in

The first impression, the lady who checks you in, was either having a bad day or just doesnt possess customer service skills. Very unfriendly. Past that, everyone was great, service was prompt, and I appreciated being treated as if I was important. Especially during this pandemic. So the four stars are for the staff beyond checking in 😁

Went in as a walk in earlier last week. Everyone was super professional and kind. Kianna, Lisa, and Jessica were amazing. I’d go back in a heart beat (no pun intended)

Went first thing Saturday and the front office intake was not there but Paul was there to do the job of helping register us. Apologetic for lack of staff but processed us quickly and effectively. Gerald was very nice and professional and came in immediately to treat me. I love this location for the professionalism and caring attitude they have. Thank you both for helping me this morning!

I needed to be seen today by a doctor and my own doctor could not see me today. I called NextCare and was able to get an appointment and schedule it online. it was extremely convenient. They took me in gave me an exam and I left with medication the same day instead of waiting another day. They were very nice, took my insurance and I did not feel rushed at all.

Moving to North Carolina only a few months ago, I still hadn’t found a primary care physician to take care of my regular needs and checkups. Searching online for a place I might be comfortable with, I found NextCare! Close to where I work and open way after I leave the office, I decided to try them out. The way the staff had me in-and-out for a first-time checkup was really amazing. Not only this but my doctor was hilarious and very comforting, and I even met someone from my hometown (shout out to you Joyce for being so warm and amazing) behind the desk helping me with the process, and that never happens lol. I can’t wait for my next visit.

Staff is pretty nice and always seen when I need to be. Not happy that they charged an office visit when I simply needed a covid test. I wish I had known, I would have done CVS where its free of charge per my insurance, now I have to pay over $100 for 2 office visits and my only want was a covid test.

I went in and had an appointment set up for a COVID test. I filled out new patient forms and when I tried to give them my digital insurance card they said they needed the back. I told them I never received a physical card in the mail but my provider gave us a digital one we use on our “wallet” a feature or Apple. The lady at the front, her name was Tiana or Siana, said she wouldn’t be able to attend me without the back of the card. I told her the digital one has my member ID, my co-pay information etc, I told her that I’ve gone to other duke locations and I’ve never had a problem. She said “well then you will pay $214 for today” I said “why I have insurance and I am giving you the information for it here” She proceeded to get up and get another receptionist and this lady raised her voice at me and looked me dead in the eyes as if I was doing something wrong. And told me the same thing “we cannot attend unless you have the back of that card.” I told them “okay I’m going to call I’m insurance”. I stayed there while I got in contact with someone and they were in shock to know my situation and laughed at the fact that they wouldn’t attend me with the back of my insurance card and though it was ridiculous, as so did I. Any isurancE provider said all they need is your member ID which I had given them. Anyways I gave the receptionist she needed and she still asked “do you have another address” I told he no that is what they gave me. And she proceeded and finally, about 50 minute later from my arrival I was finally seen. Both receptionist were very rude and disrespectful. I expected a welcoming environment with great customer Service but it was awful and I will never go there again.

I called them ahead of time about COVID testing and the person I spoke with told me that they accept walk-ins but if I was exhibiting symptoms (I was) I should call them upon my arrival and they will come out to do curbside testing. I drove to the location and called the previous number, but instead of someone picking up I got a recorded message that they were busy with other patients and to leave a message with my contact information - I did so. After about 10 minutes I had not heard anything so called again - got the recording again. I walked to their entrance and read a notice they posted to call them if I was there for COVID testing and showing symptoms. Two numbers were shown, so I called the one I hadnt tried yet and it just rang and rang. Bottom line: if youre expecting to get COVID tested at this facility, youre locked out if they dont answer their phones, which they dont always do. I made a next day appointment with CVS and hope to have a better experience.

Everyone at Nextcare was fast, friendly and professional. Angelica was especially helpful and responsive. A big thank you to everyone there for being so great during a stressful time!

Very fast and Jessica knew right away what to look for due to symptoms!

Docters and staff were very kind, helpful, informative and quick. 🤘🏽

Very nice people! Cared about my well being

Me and my mother went the same day to get tested 2 weeks ago she had received her within that week we went and got tested, as for me I’m still here waiting on my results they would not pick up the phone or anything, the front desk lady act likes she has an attitude... I just want to know how I’m still waiting on my result