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Fusion Eye Care
6400 Creedmoor Rd #103, Raleigh, NC 27613, United States
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Review №1

I’m a new patient here and so far so good. Dr. Bassiri is awesome. The staff as well especially Trisha always provide impeccable customer service. I would recommend them to anyone looking for a great eye doctor.

Di
Review №2

Today, I was blessed locating an excellent place called Fusion Dental/ Eye Care!!! Savannah, fruit of the spirit personality won me over, to set up an appointment to come… I had a chance to meet Dr. Kiarash. I am so grateful, because I can see so clearly. They are very professionally. I left there happy, knowing my vision were restored correctly… They have all the updated technology. The environment very spotless. I will be back…

Na
Review №3

The doctor and his techs were welcoming, attentive and pleasant! When I had to run to another appointment, they even allowed me to come back the same day to pick out my frames. Great establishment and service provider 👍🏾

Dy
Review №4

Best eye care experience that I have ever had. They were very quick and helpful picking out frames too. I actually fainted during my exam and everyone there was very helpful to get me situated and calm. If it wasn’t for passing out, I would have been out of there in 15 minutes with a completed eye exam and picking out frames. Great staff! Very quick and caring!

Ar
Review №5

Always a pleasure to visit this place! Friendly, kind, and very professional. Highly recommend!

Do
Review №6

The environment was esthetically pleasing, clean, and the staff were friendly and helpful. The exam was quick and easy. I would recommend to anyone in need of optometric service.

Ho
Review №7

I had a great vision test experience at Fusion eye care. 5-10 minute waiting time before my examination was much shorter than I expected. youll find very friendly staff here that take care of all your concerns. On top of all, Dr. Basiris honesty was of great value. After examining my eye from many different aspects, he explained my vision condition thoroughly in a very simple way that I could understand and let me decide whether or not I want to wear glasses. absolutely NO sign of pressure sale of their products. I highly recommend this place for eye care.

Ju
Review №8

Clean, professional and timely optometry practice! Everyone was very kind and the doctor thoroughly explained my daughter’s exam and her needs. Definitely highly recommend!

St
Review №9

I always have a great experience with Fusion Eye Care! Dr. Bassiri is friendly, patient, and willing to answer questions. He never seems rushed and takes my questions/concerns seriously. Aria is helpful in trying to pick frames and understanding what insurance will cover. I didn’t catch the name of the girl who did the “air puff test,” but she was wonderful as well. Highly recommend Fusion Eye Care!

Sa
Review №10

Very kind and patient staff! The techs, office staff, and the O.D. are very professional and explain things well. You will enjoy your visit to Fusion Eye Care!

Jo
Review №11

I appreciated the professional and courteous eye care team members. They were able to replace the lenses in my glasses in about an hour. Beautiful office layout and great location.

Em
Review №12

I always feel well taken care of and appreciate that Dr. Bassiri takes the time to talk through the results of my exam. Also, I’ve purchased glasses and prescription eyeglasses at Fusion. The selection is perfect and the turn around is super fast, I was able to get my glasses same day.

Ji
Review №13

I havent been to the eye doctor in years. When I got something in my eye these guys were very quick to get an appointment with and were excellent to work with!

Pa
Review №14

What a pleasant experience! The office got me in right away for a medical visit. The office staff were friendly and professional! And a lovely office! Dr. Bassiri was kind and very informative . I never felt rushed! He explained everything that was going on with my eyes. He was very patient! I highly recommend Dr. Bassiri. Thank you kindly!

Ch
Review №15

I have been coming to Fusion for my eye care for several years now and have never been disappointed. Everyone is so kind and helpful. I cannot recommend them enough!

st
Review №16

Compassionate friendly staff!Bleach splashed into my eye while moving my daughter into her new apartment. The staff at fusion was amazing, working me right in and the doc taking me straight back from the waiting room. Fast compassionate care, couldn’t have been a better experience. Highly recommend!

Ma
Review №17

Dr. Bassiri and his team are amazing. They help me understand everything that was going on from the exams I did for my eyes to results of what they found. They are all so friendly and personable. I will be returning to his practice and I highly recommend him and his team. -Myra Staten

Mi
Review №18

Absolutely the best optometrist in the Triangle, if not ever! Dr. Bassiri is professional, knowledgeable, thorough, patient, and very easy to talk to. He takes his time, moves at your pace, and answers any questions without rushing you out when the examination is over. 10/10 would recommend to everyone!

Br
Review №19

I had such an awesome experience with Dr. Kiarash and his staff, in search of a new optometrist, the stellar reviews led me here and they’ve definitely exceeded my expectations! I received top notch service and left with my designer frames, my prescription sunglasses were ordered same day, we have a bright future ahead of us! Highly recommended

Wa
Review №20

Everything about my visit to Fusion Eye Care was stress free. The office is modern, clean and comfortable, the staff were friendly, professional and helpful whilst Dr Bassiri displayed a superb Dr/Patient manner, answering all my questions without trying to rush me through the appointment.Id definitely recommend Fusion Eye Care.

Ju
Review №21

Since they do not know how to correctly file for insurance not sure I would trust them with my eyes anyway. I know somebody else that has experienced the same issue as a returning patient (guess they dont know how to keep records either).

An
Review №22

My initial and follow up appointment at Fusion Eye Care - Dr. Bassiri is honest, kind, patient, and thorough. I had an unexpected adverse reaction to new medication and was able to get a quick appointment to be seen. I didnt feel like he was in a hurry but wanted to make sure all my questions were addressed. Thanks for the great care!

Ka
Review №23

I was very impressed with Fusion Eye Care. It was my first time there and everyone was very professional and friendly. The Doctor was very knowledgeable. He took time to explain my options for eye care. I would definitely recommend Fusion Eye Care.

Ju
Review №24

I always have a positive experience every time I visit here. Dr. Bassiri does a masterful job of thoroughly checking vision and health of the eyes while his staff is attentive, caring and always ready to help. I highly recommend Fusion Eye Care!

ma
Review №25

I had an excellent experience with Dr. Bassiri today!He was very gracious and considerate to have a consultation with me, AND do a procedure-- on the SAME DAY as the consultation; AND stayed a bit late after business hours to accommodate the appointment. He is very friendly and kind. I look forward to making an appointment on the dental side of their practice. Wonderful meeting him today, and I consider him a new friend.Andrew Badir

Be
Review №26

Dr. Bassiri is an exceptional Optometrist and I’ve received excellent service consistently over the past 15 years. I have and will continue to recommend Fusion eye care to friends & family!

Sh
Review №27

The staff and providers are both kind and knowledgeable. U should check them out!

Al
Review №28

Dr. Bassiri is by far the best optometrist I have seen. He truly cares for his patients and always works hard to equip his patients with the best vision possible at reasonable costs. He loves what he does and it shows. The staff is wonderful and I truly look forward to making Fusion Eye Care my primary optometry for years to come. Thank you, Dr. Bassiri, for restoring my vision, giving me hope and making a huge difference in my life.

Sh
Review №29

Friendly and very knowledgeable staff and optometrist. They have great selection of frames and contacts. Would highly recommend Fusion eye-care.

Ph
Review №30

Just visited for the first time. Great customer service and seamed very knowledgeable as well as happy to answer any questions. Very pleased.

Ma
Review №31

I came here for the first time today and I had an extremely pleasant experience during my eye examination thanks to Dr. Bassiri - a very professional and thorough opthalmologist. My wonderful experience here was also in part due to Arias very clear and informative run down explanations regarding usage of contact lenses. I highly recommend anyone in the area to come here for any eye related issues!Thank you to the whole team and I look forward to coming back!

Ba
Review №32

Great Staff. Great Doctor. I highly recommend this place.

Ka
Review №33

I love fusion eye care! I have been going for a couple years now, they have a wonderful staff ready to help. Dr. Bassiri is amazing! He makes you feel comfortable and he’s great at what he does!! If you are looking for an eye care place I recommend Fusion Eye Care 100%.

Sh
Review №34

I really enjoyed my visit! Dr. Bassiri really took the time to listen to my needs and got me the perfect prescription! I highly recommend Fusion!

Re
Review №35

Dr. Bassiri and his staff were amazing. Very clean and inviting environment which made me feel very comfortable.

Ti
Review №36

I highly recommend Fusion Eye Care, I had a great experience. Staff was awesome, Trisha was super sweet and Aria went above and beyond to assist me, and most importantly, Dr. Bassiri was great. Will definitely continue going here.

Ji
Review №37

Great customer service. They helped me understand how my eyes work and what they were doing the entire time. I would recommend them to anyone!

Je
Review №38

We love Dr. Bassiri! He was so great with my 8 year old son who was very nervous at his first appointment. Dr. Bassiri answered every question we had and took his time explaining everything. I was impressed with his knowledge of the latest products available for kids. He also held lenses up to my husband’s eyes so that he could see how my son was “seeing.” The staff is also amazing. They are extremely patient, helpful and knowledgeable. I would 100% recommend Fusion Eye Care and Dr. Bassiri for kids and adults.

Er
Review №39

We really had a great experience at Fusion Eye Care. Everyone on the staff was so friendly and nice, the technology used for the exam was top-notch, and Dr. Bassiri was kind and knowledgeable. Were glad we found this practice our first try after moving to Raleigh from Western NY!

Tr
Review №40

Dr. Bassari and his staff exemplifies professionalism. They really care about their patients’ eye health and work tirelessly to help them achieve optimal vision.

au
Review №41

By far one of the nicest offices I’ve ever been to. Dr. Kiarash and the staff were so helpful AND I had my new glasses and lens within the same day- amazing!

Ha
Review №42

The staff are all very polite and professionalI feel very comfortable in their very nice and clean waiting lobbyThe Dr assistant was very pleasant and professional as was Dr Bassiri

Co
Review №43

I love Fusion! Everyone is so nice, considerate and respectful. The value my time and they are so great about discussing options with me about my needs, priorities and what I can afford/want to spend. Highly, highly recommend them!

Ca
Review №44

I am so happy that I found Fusion Eye Care! They are so friendly, it always feels fresh & clean, I have complete trust in the care they provide. They make everything easy & it is always a pleasant experience. I highly recommend this business!!!

oo
Review №45

The staff at Fusion Eye Care are extremely nice and Dr. Bassiri is a wonderful optometrist! The only downside is that they are really pricey!

Ca
Review №46

I’ve been having eye exams annually for fifty years, and can honestly say, my exam at Fusion Eye Care was the best ever. I found everyone - from office staff, to technicians, to Dr. Bassiri, himself - to be exceptionally customer service focused and knowledgeable. Their use of technology is amazing. They not only examined and diagnosed my eye conditions, but shared the images of my eyes that proved their findings. Will definitely recommend them to friends and family! Thanks to all for taking the time and effort to do it right!

T
Review №47

Thank you Dr. kiarash Bassiri and your staff for the wonderful experience. My eye exam was a breeze. He took his time and explained everything for me and gave me options. The young lady who did my eye pressure and Rebecca was super friendly. Overall awesome staff.

Ca
Review №48

Very pleased with my visit to Dr. Bassiri at Fusion Eye Care. Latest technology, thorough eye exam and follow care for glaucoma monitoring. Dr. Bassiri has a caring attitude and truly listens to patient concerns. Staff is professional, friendly and helped fit me with a pair of glasses I love!

Se
Review №49

Amazing service! I got my new pair of glasses with in 20 minutes after the eye exam. Would definitely come back if needed.

St
Review №50

Thus far, after recently becoming a new patient at Fusion eye care, I am very satisfied. The staff is pleasant and helpful and Dr Bassiri has been very patient in fitting a new brand of contact.

An
Review №51

This was my first visit at this facility and a very pleasant experience. The staff greeted me with a warm welcoming. The atmosphere was very comfortable and pleasant. I love how the doctor and assistants were very thorough with my screening and explained everything to me. Definitely considering in making them my primary eye doctor.

Ca
Review №52

Fusion Dental and Eyecare is absolutely amazing! Both teams are highly skilled, professional, and experienced. They provide top quality care. I am most impressed with the presentation, cleanliness and beauty of their physical location, as well as the personable and attentive care provided by the staff. You must check this place out! I would give them 6 stars if I could.

Sy
Review №53

The reception was wonderful from the time I walked in.I was satisfied with the eye exam.

Ke
Review №54

We’ve gone here for years. We love it. Always kind and great customer service.

No
Review №55

I went to appt with Fusion Eye Care today. All employees are courteous and very professional. They have time to listen to your questions and concerns.

Ch
Review №56

My experience at Fusion eye care was a five star all the way. Even before my appointment they were working diligently to accommodate my needs and once I was there it just felt comfortable and transparent. They made feel at ease and at home. I almost asked for an application but a chef and I live in Wilmington so that wouldn’t have panned out. Ha! My eyesight is sharper and clearer than any glasses I’ve had before and the information the doctor gave me on my potential future issues was incredibly helpful. Shout out to Louie! I felt like we formed a solid friendship in the 45 minutes I was there. She was chill and patient. I’ll only be going to Fusion from now on. I suggest anyone do the same ✌️

De
Review №57

Sketchy and weird practice. They push off taking the PD for glasses measurements unless you buy from them. Which they didn’t say anything about during the exam. It’s a sketchy business practice and drives patients to trust them less. Will definitely be looking around for another optometrist.

Do
Review №58

Great experience with Dr. Bassiri and his staff. Would highly recommend.

K
Review №59

Dr Bassiri is excellent! The office is beautiful and his staff are super friendly. I’ve never had a bad experience at fusion!Kelly Blount

st
Review №60

Great service rendered at every visit. Professional and caring staff do the most to make the exam comfortable and they answer question that you may have. Dr Bassiri is knowledgeable and genuinely concerned with patients. Fusion is the place to come if you care about your sight!!

El
Review №61

Dr. Bassiri has been my eye doctor for many years. He is always very patient with all of my questions and the staff is welcoming and friendly.

Jo
Review №62

Been going here for my eye care needs for a few years now... great service. They are always prepared and efficient with your time. The doctors are super pleasant and always have time to answer questions. Super pleased and know I’ll be taken care of from start to finish with all the staff

Ch
Review №63

Excellent experience, I enthusiastically recommend Fusion Eye Care. I have been a patient of Dr. Bashiri and his professional staff for the past few years and I am always pleased.

Mi
Review №64

I really like these guys. Fast, friendly service. Highly recommend Fusion Eye Care.

Ju
Review №65

Great staff, great service, great experience. They care.

Ro
Review №66

My first visit to Dr. Bassiri was very reassuring. He took the time to explain my test results and told me how to care for my eyes. His staff was very professional and efficient. But most importantly, their effort to assure the patients safety by maintaining vigorous cleaning standards made me feel safe.

El
Review №67

Today was my first visit to Fusion Eye Care. The people I met while there were wonderful. They were all very accommodating and knowledgeable about the business. Dr. Bassiri took plenty of time to talk to me during the eye exam and explain what he was doing and what he found. I will definitely go back to this practice and would recommend Fusion to anyone needing an eye doctor.

Du
Review №68

I have been a patient here for both eye & dental care for 2 years now. I have to say that on both sides of the office has been the most pleasant of experiences! Both dental & eye have cutting edge technology the makes, all the traditional unpleasant aspects of these kind of appointments, a breeze. Eye care uses Zeiss lenses for their glasses which have shown me just how HIGH of QUALITY lenses can be these days. All employees are friendly and helpful! Never fail to make me feel welcomed! Shoutout to the whole team!!-Your loyal patient,Walker Sullivan

Dy
Review №69

Coming here is a pleasure. everyone is very friendly! I highly recommend coming here.

Ch
Review №70

Quick, and attentive. Was able to get a new pair of glasses day of.

Ma
Review №71

I feel so lucky to have found Dr. Kiarash Bassiri. Having a problem with my vision that worried me so much, this made me feel nervous when I arrived at Fusion Eye Care for the first time. I soon relaxed because of Dr. Bassiri’s caring and extra effort to make me feel comfortable. He showed me that he truly does care. I have also been greatly impressed with his helpful staff that always displays a friendly and nice attitude. Dr. Bassiri has demonstrated tremendous skill in helping me with a vision problem which I’m sure not many others could have done such a wonderful job. The combination of skill and honest care for others is something that is rare to find nowadays but that Dr. Bassiri clearly has in abundance. We really do need more doctors and staff like his at Fusion Eye Care.

Eu
Review №72

This is a great business. Friendly and efficient!

De
Review №73

Dr. Bassiri is great! My daughter really likes going to this office, she had her fitting for contacts and she loves them! You made this teenager very happy. I’m thrilled that they are using lenses that will help her maintain her eyesight in the future. Everyone was helpful, they took us right in and every precaution for Covid was followed, we felt safe and he took time to answer all of our questions about treatment and follow up. We couldn’t be more happy with Fusion and all the staff there! Highly recommend!

Br
Review №74

I met with Dr. Bassiri yesterday to discuss scleral contact lenses and keratoconus and was really impressed with his level of knowledge and experience with specialty contact lenses. He did a great job of explaining all the ins and outs of these types of gas permeable contact lenses and how they can help with severe dry eyes. I also really liked how friendly his front office staff were and his front office waiting area which is gorgeous! As you can see in my pictures, he has so many great looking eyeglasses to choose from. Be sure to ask him which glasses are the best for you. If youre looking for a Raleigh optometrist, I highly recommend Fusion Eye Care in Raleigh, NC.

so
Review №75

Im new to this doctors office, but I must say that Dr. Bassist and his staff are so professional. They greet you time you walk into their office and everyone is pleasant. Office space is so modern and nicely decorated.

Ra
Review №76

They were fast and courteous. The office is clean and they were able to respect my wishes as a patient.

Ve
Review №77

August 2020 we got our exams, but put off getting our glasses (COVID-19). In May 2021, Aria, one of the opticians, helped us choose glasses & he was amazingly knowledgeable, personable, helpful & patient!!🤩 Last week, my family of 3 went in to pick up our glasses & they were ecstatic, but not I. I got progressives, but it turned out that I didnt NEED distance correction, so, I couldnt see thru my $$ glasses. I was so angry w/Dr. Bassiri b/c he told me I needed distance correction &I felt that he was trying to upsell me on glasses. Aria immediately took responsibility & explained that it was an opticians job to clarify Rx when choosing lenses & apologized profusely. (Im 20/30 in one eye, so, technically need correction, but functionally do not). Louie (the other optician) was just as awesome as Aria & we loved them both so much!!!!🥰 They vowed to make it right at NO COST. Aria was so upset that they didnt get it right the first time, but I told him that this was even better. Now, I know that no matter what, they have integrity to admit error & take responsibility, then make it right fostering great trust btwn us all.

Ti
Review №78

The team at Fusion was phenomenal. Everyone was polite, friendly and helpful. I can’t recommend them enough.

Me
Review №79

My third visit here for my annual eye exam / checking my glasses. I mentioned to nurse I was interested in contacts.. Nurse tells me that the doc will talk to me about options and we can “reschedule “another visit for contact fitting etc... Doctor comes in, asks about how I’m having difficulty with near sighted reading... It was quite awkward as he said under his breath he must have misunderstood the tech/ nurse. I was confused.. we completed exam... he did the typical exam .. I told him thinking about contacts .. after exam —- he left the room and grabbed some contacts . He said I’m going to put these in your eyes., “then I want you to practice taking them out”. The entire process was awful .. Ummmm what .. I felt rushed but ok . I felt pressured., it wasn’t at all a good experience. I told him I couldn’t see well .. my vision was blurry (I’m 41 ... I’ve never worn contacts). Took me out to common area and paired me with a gal who in my opinion spoke to me like a first grader with a nose ring, and was training a gal at the counter who looked like she wanted to puke. The gals behind the counter were chatting in my opinion in a “non professional “ manner.. it’s also confusing who works for dentist / eye care.. maybe have some distinguished colors.Hope this review helps you..

Fa
Review №80

Excellent experience! Clean, quick and friendly.

Me
Review №81

Great staff and experience at the office. The only trouble I had was booking an appointment. I was told I would get a call back the following day about making an appointment twice this past month with no reply before calling a third time and speaking to someone else who was able to get me an appointment set up right away. This may be due to the time of day I called or the specific person I spoke to since Covid restrictions went into affect. Previously this was never an issue.

Ma
Review №82

Dr. Bassiri and his entire team gave me a world-class experience! The staff is positive and professional. I was seen almost immediately after checking in. The assistant (bright smile, black round frames) who worked with me was very knowledgeable and got me squared away with my various exams. She also got me fitted for my scleral lenses! When I opened my eyes, I could not believe how much better my vision was!!! I haven’t seen this clear since 2005!!! They went the extra mile to get my prescription in my lenses. Got my vision in both eyes to 20/15!! Thank you Fusion Eye Care for such a wonderful experience!I will come for my dental care as well!!

Ak
Review №83

I’m never disappointed with the service received at Fusion Eye Care. They would get 6 out of 5 stars if they were closer to home! 😊

Za
Review №84

I visited Fusion Eye Care for my first ever eye exam. I asked how long I could expect for the appointment because I had a meeting after the appointment and I was told to plan for an hour. I was NEVER told that I would have trouble seeing after my appointment. It would have been great to communicate that to someone who is a new patient since I had no idea what to expect (i.e. eye dilation).When the drops were put in to dilate my eyes the technician suggested it should take a couple minutes and then the doctor would be in to see me shortly. It took THIRTY FIVE minutes. If she had warned me it would be 35 minutes I would have been ok with that since I would have been prepared but having to sit for 35 minutes waiting without being able to see well was quite uncomfortable.When the doctor came in he didn’t apologize for the delay or introduce himself, he just hopped right into the exam. He then told me I had a ___ condition. I was in shock since as I mentioned this was my first eye exam and I explained that I just assumed my eyes were tired from looking at a computer screen for longer periods of time over the last few months. I was obviously frazzled about this diagnosis so I grabbed my phone to look it up only to remember….I can’t see. I asked him to write it down so I could look it up later and he agreed to but before I could ask any further questions or remind him to write it down he was out the door. He was not the friendliest or the most courteous and I think when you are giving people a diagnosis there should be a bit more empathy.I then visited the counter to get glasses and I told the salesperson I was working with about how I asked the doctor to write down my condition but he didn’t. She was kind enough to pop off a few terms that she thought the condition might be and wrote them down but I am still not sure if the conditions she wrote are correct.After I finished with her I left the office and as soon as I walked out I felt a headache coming on since everything seemed so bright. I called my husband as I was pulling out and asked him why he didn’t warn me about the dilation and that I might need him to meet me to drive me to my meeting. He asked if the sunglasses they gave helped me. I didn’t know what he was talking about so I called the office back and asked if I was supposed to receive sunglasses since I was having a hard time seeing while I was driving. The front desk person was immediately apologetic and suggested I should have received them after my exam and requested I turn around to get them. She met me outside with them but at this point I was super frustrated and disappointed in the entire experience. I had to cancel two important meetings that afternoon since I couldn’t see well. It would have been great to have a bit more information about the exam and the after effects. I would have scheduled my appointment on a different day or at a different time.This is likely one of the worst experience I have had for a medical appointment. I wish I could get a refund on my glasses and I feel like I need to go to another doctor to get an understanding of my diagnosis. When I received a text asking me to post a review I immediately replied and asked for the doctor to call me since I would rather talk with someone than leave a negative review. I was told an office manager would call. It’s been almost a week and I still haven’t received a call.

St
Review №85

Had lasik visited the eye practice for the first time for new contacts that were never correct and gave me an eye infection. Ordered glasses that I could not see out of the right eye. Gave both back. Practice took three months overall and the medical solution was that after wearing lenses since I was 13 I probably have not been cleaning the lenses correctly? Visited the dental practice to be told I have 17 cavities and since I have not even had braces before and few cavities in my entire life I felt this was off the mark so got a second opinion and turns out I have two cavities, please visit another practice if you require an honest practice who does not just get paid by excellent insurance. I have lived all over the world and been to different eye doctors and dentists but have never had such a bad experience with no return of calls and no lens or glasses produced so that I may see during my day and function as a mom and in my career.

El
Review №86

My kids and I have been going to Fusion Eye Care for years. The doctor, staff, and technicians are friendly and patient with the kids. As a result, they now never complain when its time for their yearly check-up. Dr. Bassiri takes the time to explain treatment and prescription options and I never feel like my questions are rushed.

Bi
Review №87

It was a good experience as can be. Very friendly and professional. They always give me a good job

Ev
Review №88

The initial experience I had was fine, my appointment went about as well as it could during Covid-19, the office was clean and well maintained and the staff seemed nice enough. I was given a set of trial contact lenses and wore them for a few weeks waiting for a phone call to make a purchase on them. When I did not receive a phone call I decided to instead give them a call, I was running low and didnt have any others to wear.I called Fusion and asked what my new lenses were and if they had any in the back. The staff member I was talking to went and looked and they did not, which is no surprise to me since I have a very high prescription. I asked what the cost was going to be and was given a number before my insurance benefits and then again subtracting those benefits. I agreed and went ahead and paid for the lenses. About 15 minutes later I received a phone call from the office.When I answered I was told that the doctor made a mistake and forgot to place the XR in the name after my lenses which would then up the price to double what it was before. I explained that I did ask them what lenses they were charging me for and what the cost would be so I hardly felt I was at fault for this. The staff member agreed and then told me that I would not incur any additional costs and they would eat the difference since the fault was on them.This morning I received a phone call explaining that my order was now delayed over 2 weeks, however they got me a set of trial lenses. I was a bit worried considering we didnt really know when the delay would end and the date given was an estimate but I agreed to pick them up. Before I could hang up I was then told I would have to pay $90 which was half of the difference leftover from them eating the cost. I explained that I was told that I would have to pay nothing since the fault was their own but the staff member kept reiterating the difference in cost and the factory that produces them requiring more to make these lenses and finally she kept stating shipping. I explained that I failed to see how shipping these items would make them cost more, they are after all still contact lenses and did not weigh more or vary in size. She told me she would contact the office manager and get back to me.I then received a phone call stating that since I would not pay the $90 they would either cancel my order completely or give me half of what I ordered and pay me back the difference of that. What I especially did not enjoy was the feeling I could not shake of them knowing full well that I need this lenses, I cannot see without them, and very much holding this over my head. It was evident in their tone and word choice and it was at the point I lost all respect for this office. I told her to go ahead and charge me the $90 and that I would not be back and would be sure to let everyone I knew not to go to Fusion Eye Care for their vision needs.I thought that was the end of it until I then received a phone call about an hour later from the office manager who explained that he had heard what I had said about leaving a review and that clearly we were not a match and he has already canceled my order. Honestly, everything he said did not require a phone call. He had already sent me an email canceling my order and I very much got the feeling that he wanted to call me to tell me personally that he and Fusion Eye Care and once more screwed me over and now I would have to wait longer to get my contacts and without my temp lenses in the mean time. I told him that given the circumstances, if he had put himself in my shoes he would be equally as upset and he said well I guess you are free to go anywhere else in a very smug way. This is not becoming of a professional office environment. I immediately called my vision provider and filed a complaint against Fusion Eye Care. I even had to call back to get the prescription he told me he had already sent. I dont recommend this site, Ive had less issues at MyEyeDr.

A.
Review №89

I highly recommend Fusion Eye Care. Dr. Bassiri is great! He is very knowledgeable, takes time to listen to your needs/issues, and answers any questions you may have. The staff is friendly, very helpful, and super efficent. I was in and out in no time. They take all the necessay precautions to safely perform their tasks during the time of Covid and clean thoroughly after each patient.

Wa
Review №90

Thank you Dr. Bassiri, for such great service. I am looking forward to picking up my new glasses. The gentlemen that helped me pick them out had a great eye for fashion and what I would like. It was a painless experience; not a whole lot of walking back and forth confused. Keep up the great work!

Ma
Review №91

I’ve been seeing Dr. Bassiri since I moved to Raleigh in late 2013. Without a beat, he has remembered me at each yearly visit. That alone makes me feel at home. When I tell you this guy is good and cares about his patients, it’s an understatement. I recently tried the dental side and just as pleased. This is the place to go for all your eye and dental needs!!

Mi
Review №92

Very professional and friendly staff in a beautiful, comfortable, and modern office. I highly recommend them!

Be
Review №93

It takes a lot for me to trust doctors and from day one, Dr Bassiri and his team made me feel comfortable and at ease. I always trust his advice and trust he has my best interest in mind. Great team and customer service.

Ta
Review №94

For the most part I always have a good experience at Dr Bassiri Eye Care Center. I have shared with a friend how professional those I have come in contact with are. The gentleman who assist me with my glasses is awesome- cant think of his name. Great experience thus far!

Vi
Review №95

I’ve been going to eye doctors and getting my eyes examined since I was six years old.I’ve never experienced such an in-depth detailed and caring examination from not only Dr. Bassiri at Fusion Eye Care but from the whole team from the moment I walked in to the time I left.It was just step by step professionalism and making sure I was taken care of and answered all my questions and concerns.The variety of frames they have to choose from and same day prescription glasses from experience I can say the best place to go to is Fusion Eye Care located in Raliegh NC.

Pa
Review №96

This was my first eye exam in almost 15 years. I don’t remember leaving temporarily “blind” from my last one but I certainly did this time! I had to call my husband to pick me up because I am brand new to Raleigh and could not read my phone to mapquest my way home. My nearsightedness was completely gone! Also, to my frustration, I was unable to work my tech job once I got home. I have no idea why this practice would not forewarn their patients. That’s just common sense. Dr. Bassiri himself was just okay. He didn’t explain anything he was doing and I didn’t get the impression he even enjoyed his chosen career. I wouldn’t recommend Fusion eyecare to anyone in the future.

Ma
Review №97

Dr. Bassiri and his team met and exceeded my expectations for a new optical team in the Raleigh area. Bonus was the office’s closeness to home.

Va
Review №98

My family and I always come to Fusion for all of our eye and dental needs. Staff here are always professional and friendly. I would recommend making this your go to location.

Rh
Review №99

My experience at Fusion Eye Care is very welcoming and professional, from the time I enter, up until my visit is over.

My
Review №100

Dr. B is great! I really appreciate how transparent everyone is and how he takes the time to explain things to patients. The staff also takes the time to explain your benefits to you which is a refreshing difference between Fusion and other places I’ve been to.

Information
68 Photos
100 Comments
4.8 Rating
  • Address:6400 Creedmoor Rd #103, Raleigh, NC 27613, United States
  • Site:http://www.fusioneyecare.com/
  • Phone:+1 919-977-7480
Categories
  • Contact lenses supplier
  • Optometrist
  • Doctor
  • Eye care center
  • Optician
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–6pm
  • Wednesday:9am–6pm
  • Thursday:9am–6pm
  • Friday:9am–6pm
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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