This is the best CVS I have been too, it was built to be efficient. If I’m needing some basic consumer staples I’ll come here and I’ll be about in less than five minutes. The mini clinic also gives our flu shots which I came for one times. Also, the self checkout kiosk makes life easier. I wish every CVS did this.

I will no longer be shopping at this or any other CVS because of their recent announcements of mandating and forcing vaccines on their employees. I hope all employees revolt and walk out and I will not be giving my hard earned dollars to a company as an American as this that forces employees to inject something in them. See you

The Pharmacist (White male, thin, bald, but dont know his name) is extremely unhelpful and indifferent. Its people like him who should not be in the Healthcare field, or in any field for that matter. Every time I go there for a particular prescription, he gives off an unprofessional attitude where he does not even bother to place an order for my prescription, especially when he never has it. I literally live minutes away, walking distance, and they still dont bother to place an order. This pharmacy used to be a lot better and always had my type of prescription in stock. Now, I go to the CVS on 117th US1 and the Pharmacist is always super friendly and helpful and orders my prescription for me right away.

Seen a change for the better here at this location! I used to go elsewhere even though this was the closest pharmacy to me but gave them another chance and glad I did. They have been very responsive when I call with great service by the new pharmacist and staff. I even recently came back for my flu shot with Dr. Mike painless. Switched my whole family over to this location.

Rude, rude, rude. Never a good experience for some reason at this CVS. I would go anywhere else

Excellent service!

Unfortunately the pharmacy of this CVS is chronically affected by recurrent problems processing orders and prescriptions. Mistakes happen, but they have been very often at this location. Doctors offices send prescriptions electronically, and somehow these prescriptions are still lost. When I have spoken to the staff about a particular one, they simply states that the doctors office needs to send it. I asked if they might reach out and communicate with the doctors office to coordinate and see what happened, and they simply adamantly refused. They state that they, “don’t call doctors offices regarding prescriptions.“ That would be news to me as, since I’m a physician, I receive multiple calls from pharmacies every day asking for clarifications and renewals of missing prescriptions. It is just standard pharmacy practice and every other pharmacy, but somehow not at this one. If you were able to have your medications taken care of at any other pharmacy, I would do that.

Worse CVS in the neighborhood. Phone always on hold for longest time. Staff are not attentive. Line is long. Self check out doesnt work. Shelf never retock every time I came in. They dont even clean the pictures printing machine which people often touch alot. Always a thug outside of the door begging for money. Better be careful when you walking out.

Manager rude rude rude. Had to wait long time to get help on top of that she had an attitude.

90% of the time, when I come to pick up a prescription, the pharmacy hasn’t even started to fill it. This time, however, they told me to drive around the drive through again, promising that the order will be filled when I came around again. An hour later, after waiting in line at the drive through, they changed their story and said there were no prescriptions left and I had to have my doctor order refills. On the CVS app, it showed I still had 2 refills. When I called for an explanation for withholding/lying about medicine that I needed, they kept me on hold until I became tired of waiting. Just a warning of what to expect if you fill prescriptions here.

Please remind your staff to lock the restroom door when occupied. The bathroom had no signs and the door was unlocked. I walked in at 10/15 12:26 am . I was surprised by a man telling me that I could not go in. He immediately came out and stated that I wrongfully opened the door because there was a mop bucket in the hallway that led to the door. The bucket was not even close to or blocking the door - but that is beside the point. I guess he was implying that he was ‘cleaning’ the bathroom. The bucket was meters away from the door and it did not block the bathroom door. He stated “The bathroom is out of order.. You see that bucket over there? That means you can’t go in.” I don’t care that he was extremely rude to me but his reasoning was just absurd. Please retrain your employees on the following.1. Lock restroom door when in use.2. Signs communicate information to customers (not buckets within the vicinity)

I cannot say that I am enjoying the service of CVS. It does take a very long time to check out, and most of the products are rip-offs. I got a huge candy cane, hoping to enjoy that Christmas peppermint taste, but the candy canes were all broken. When I finally found one, it tasted nothing like peppermint OR any type of candy cane youd ever eat. I was ashamed.

Horrible customer service experience. Sent my prescription with my husband and told him to pick up at 8.30. I went to pick it up (drive through) and the person at the pharmacy said come back in 10 min. I came back in 15 min and he said nothing about a waiting time or any apologize, he just ask for DOB and leave. I waited there 45 minutes and press the CALL button for any answer but nothing. 3 people there and no one gave any care or just a word. I left. My husband came back at 23.00 and they made him wait 20 more min and gave him the wrong prescription (David). Absolutely awful customer service. If only they can give us a correct time or just a heads up but instead bad faces, no words no answers. This was on a Saturday night. 06/30/18. Never coming back again.

They simply do not answer the phone. Otherwise OK.

The staff members in this branch are ALWAYS friendly and respectful. They would even go the extra mile - if needed - to explain further options or call other branches to facilitate a pick up or so. Love these people! 🌹🌹🌹

None answers the phone. And finally someone picked it up, they don’t speak Spanish. I mean ur in America. Learn some please? I addition, people who work there seem like always having some problems because their attitudes are just so mean, when u ask for something, they don’t even listen till u finish just walk away. What kind of jerk is those?

NO SURPRISE!!!!! unacceptable pharmacy service, horrible non qualified pharmacy techs. Ive actually been on Hold with them for a half hour to transfer my prescription, oh i actually called this morning at 10am to do this you would think by 4:15pm it would be done but nope.HORRIBLE PLACE!!!go somewhere else.

Too lazy to call another pharmacy to find out for a medicine needed. No interest in the care of the customer. Switched to Walgreens to follow.

Got stopped into the minute clinic with abdominal pain and was seen by Katherine Male. I was very impressed and pleased with her excellent and knowledgable service and would highly recommend anyone to her! She gave me great recommendation to ease my discomfort and was very patient with all my questions!

Costumer service could improve greately. I went yesterday to have my medications transferred from Publix to CVS, however when I called today to check on the status no one had bothered to even start the process to transferring my medication and they had lost my information for it, so I had to start the process again. The rep. that helped me today was rude, did not apologize for this huge oversight, and could not tell me when my medications would be available. Im extremely upset about this, especiallly since I gave them my information to do this yesterday and they simply didnt do it or bother to call me about it.

So, I had to take a passport photo for a newborn and every place I called, they charged 100$ and up... Someone told me to call CVS, so I called this specific location and they said they would not take the picture, but gave me detailed info on how to take it. After I took it, just came with my usb and they print it for 12$Best customer service, fair prices, a place where you as a customer are the most important!

HORRIBLE experience with the pharmacy every time I go. They couldnt be slower and there is always another issue with my prescription, often on the part of the pharmacist. It took 3 visits for someone to finally enter my insurance information correctly. Its a mess. I used to love CVS pharmacy but I will certainly be going to either Walgreens or target now. So unfortunate

Be careful, a lot of homeless or weird people standing outside the store, today a couple of guys asking me for money when I was entering the store.

Terrible. Dont waste your time. We drove up to this 24 hour pharmacy after my wife left the ER at 3am this morning. The guy at the window told us it would take an hour and a half for our medicine because his system was down for backup just like all CVS stores. We drove straight out Kendall Drive to the store west of the turnpike. The lady there took our prescription and filled it in 20 minutes. I guess not all stores are off line or this lady knows how to do it when the system is backing up. I guess CVS wont miss my business and I wont miss their lousy service because I am never going there again.

In the photo dept. one of the personal that works there,She is wonderful in public relations and goes beyond the call of duty! Her named is 💥KIM💥👍👍

The Pharmacy has the worst service ever they never answer the phone I was left on hold forever

Impossible to reach anyone by phone, inattentive, disorganization, no sense of urgency, offers no viable solutions when issues arise, some staff are unprofessional and careless.

This was the worst experience of my life my son was being discriminated against for having his bookbag he is old 10 years old & its was a non black person come in after us with a big duffle bag and he was not asked to take it off i asked the manager why hasnt he asked him he said “because i cant watch everyone” . this is VERY WRONG my son didnt understand what was going on . worst store ever . if i can give this 0 stars i would .

This place should be called the hour clinic because 1. It takes forever and 2. The doctor doesnt even pay attention to you. The Doctor proceeded to pause my conversation with her to pick up the phone and talk to her coworker complaining about her hours this month. Horrible customer service. Absolutely ridiculous that my health is of lesser value to her than her such important 10 minute conversation.

DO NOT GO HERE! My experience here was awful! The manager (who is also the head pharmacist) completely refused to fill my prescription and he was so rude and nasty to me! Terrible customer service at this store! The one up the street at the intersection of South Dixie and 80th street is SO much better! The other one across the street from UM filled my prescription no problem and said that they couldnt understand why he wouldnt fill it!!

Not that I don’t like The CVS but the two managers there yesterday Sunday July 28 /2019 with jet black hair and red red lipstick look like to drag queen with a lot of make up and ugly go for yourself and see no joke yeah I’ve seen drag queen and they look good but though I didn’t know what they were and very rude people there I’ll go somewhere else next time

The pharmacy staff have always been accommodating and friendly. I have heard some people trying to get un-prescribed medications and, on occasion, duplicate prescriptions. They have always been turned away, as far as I have seen, with the request that they return to their physicians. Being turned away, these people ofte berate pharmacists and staff who have no control over the laws that require it. Customers are often rude to the staff when they dont get their way. Bless the pharmacy staff!

I have been going to CVS for years and transferred my prescription to this cvs several months ago. Every single month I have a problem. Every single month I get the wrong generic, even though the correct generic is in the notes. Every single month I get treated like an idiot or worse for demanding the brand that does not give me side effects. I have to wait several days to correct for them to correct the mistake. Tonight was an particularly awful experience. I was treated with such disrespect and given such a huge amount of attitude. I had already gone in to correct the monthly waste of my time earlier in the week and still, I was given the wrong prescription with intrusive questions like this medicine doesnt work for you?, Im not the one handling this, etc. I give up!

A 24x7 pharmacy with daily essentials is a blessing in todays hectic life. Thank you CVS, you have been a savior many times ;).

Terrible pharmacy staff. Have no order of the place and are extremely unfriedly, unapologetic, and under staffed. Will be switching my pharmacy to walgreens.

Making a phone call to this place is a nightmare, today I have spent close to one hour on hold, at the end nobody answered.

If I had 0 stars thats what the pharmacy department would get. I was trying to transfer my prescription from one CVS to another and they were unable to assist me because the other CVS was closed. All I wanted was my prescriptions the same night, but I had to wait until next morning. I went to Walgreens 😀

Excellent service!

The worst pharmacy ever. They do not communicate with you or let you know if your proscription will be available or not. When I called in a guy had an attitude with me over the phone and the night doctor here is clueless.

On hold now for pharmacy 38:42. Ridiculous.

Fast and friendly pharmacy open 24 hours

Not enough cashiers to provide acceptable service

Worst customer service but its the closest 24 hrs cvs pharmacy with a drive thru.

The store is open 24 hours. The employees, not so much. Just after 12am and standing in line for my wifes medicine, with only two people ahead of myself, and Ive been waiting almost 45 mins. Id rather go to Walgreens.

Rude and Dismissive staffI have been here regularly for over a year after work which is sometimes after 2am and now the staff tells me I have to leave my bag at the front. I ask why and he says its always been policy. I said I have $3,000 worth of camera equipment I wi show you but wont hand to an employee, I was told to leave. DONE AND DONE. Trust me you are not the only store open.

Should have read the reviews before coming. Never been to a place with so many people yet such a little desire to help. Like a pharmacy staffed by zombies. No sense of urgency or organization whatsoever.

Worst customer service. Staff are mean

Very bad service for the photo. The guy doesnt help, sitting on the chair watching animation. So unprofessional. Even their printer didnt work and took me more than 15 mins to print the photo

Very good service

Easy access, good service

So I went into the men’s bathroom I slipped and fell and told them employee there is soap on the floor he said he didn’t care

Worst costumer service

Rude

The dictatorial attitude and indifference by the pharmacist DAIDEE here is beyond explanation but, here it goes....My experiences occurred on October 28th. I was being a assisted by a very courteous, conscientious and considerate individual named, Claudio. I had already waited well over 15 minutes in line for MY TURN while ALL available staff was attending to the drive-thru in other words, those who do not wish to trouble themselves going inside get preferential treatment. Claudio was trying to secure my wife and I a discount because the medications were not covered by insurance at CVS. Suddenly, the pharmacist barked out: Claudio what are you doing? When he responded, she ordered him to immediately STOP stating there is a line ! and so he did. Well DAIDEE ... I was one of those who waited patiently for his turn AND was very grateful that I was finally receiving individualized attention and concern just as YOU would have wished for your parent, grandparent or other family member of yours. The ONLY thing YOU accomplished yesterday pharmacist, DAIDEE was to validate our disappointment and derision for good. Yesterday, it is YOU and YOU ALONE who also insured the loss of not one, but six patients/customers. NO ... I know that this will not make-or-break CVS but it is our contribution. DAIDEE IF your family member was going through the same distress and hardship as we are, YOU would have wanted Claudio to have continued HIS efforts to assist them. While YOU are merely concerned with customers who have NOT waited anywhere near as long as I had, others pay the price. (literally). I hope that your CVS SHAREHOLDER ATTITUDE serves you well. However, YOU have a lot to learn about compassion, courtesy and empathy. Perhaps YOU should spend some time with your subordinate Claudio you would learn a great deal about these qualities and virtues. On a final note, I spent 33 minutes on HOLD later that evening (4 hours later) in order to speak to management about the incident. When I finally got to speak to a supervisor, HE literally said we are too busy right now Did not offer to call back later, did NOT offer to forward me to a manager NOTHING more than the same branch pharmacists DAIDEES indifference and apathy.

For 5 years it has been my pharmacy but unfortunately the quality in customer service has declined. They have 3 ATMs, with restrictions and every time I wanted to pay at the cashier I had to ask for help or stand in line to be served. I do not disagree that there are 2 or 3 workers at the counter but why have the ATMs ?????

Good just good

Excellent

Excellent place, the manager Sam helped me a lot

It is always close to you, with excellent prices

If there were the option of less than one star, I would give the customer a heavy attention in the pharmacy

Good for buying simple goods

Excellent and always open