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Cute Smiles 4 Kids
1819 W Dunlap Ave # 1, Phoenix, AZ 85021, United States
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As
Review №1

Cute Smiles for Kids are always so kind and compassionate about their expertise in pediatric dental. Great prices as well! Thank you for being so kind and caring to our children and making them feel at ease when coming to the dentist.

D
Review №2

Everyone was amazing. From the moment we walked in until we walked out. Great experience. 10/10. We will definitely come to this place for our dental needs.

Br
Review №3

Always greeted on arrival. Staff very welcoming and Courteous.

Az
Review №4

The staff was very friendly. Specifically Brianna she was patient and kind wile doing X-rays on Both of my kids they felt comfortable with her care.

Su
Review №5

Was told by a receptionist that they could bill for services, as my insurance is pending and my child had an urgent issue. They lied. We showed up to the appointment where they demanded payment to see her. Now we will have to treat at home or seek emergency services, and have less time to do so as their earliest appointment was 3 days away. Shame on them!

Ty
Review №6

Longer wait but expected with back to school. Took care of my 5 year old with patience and care.

Bl
Review №7

Marlyn she is very helpful good with customer service she is very nice and always with a smile

Sh
Review №8

My opinion this is the place to go if you are a parent with more then 1 kid! I have four children, all were seen in no time, the STAFF was very nice and professional. And as my youngest say the Doc Rock. So Long story short you WILL NOT FIND ANOTHER PLACE BETTER 😉

To
Review №9

IF WE COULD GIVE TEN STARS WE WOULD - We have had such a great experience we just had to share. Dr. Younger was thorough in her evaluation and expediated our daughters treatment. Her assistant Anna was courteous and compliant to our requests and followed through to the very end. Maria she fitted our daughters retainer with a bubbly attitude that made us feel comfortable and was very professional in explaining what was needed for the future of our daughters teeth. Big thanks to Sherry who accommodated us and knew exactly what we needed. Her professionalism and guidance to the right care for our daughter was much appreciated. Much Thanks.

No
Review №10

I have been taking my kids here since they were babies and they love it so much that THEY ask ME when their next dentist appointment is. They are so good with the kids and make it so easy and fun for them. They dont even realize they are getting dental work done they just feel like they are going to a fun place to play and get all sorts of attention. And the office is so fun and adorably decorated. We had the kids checkups this week. Going anywhere during Covid has me extremely nervous but I have to say I am so impressed with how they are handling things during Covid. They took everyone’s temperature before we even entered the building, had plexiglass separating us during check in and check out, and everyone in the waiting room had to be distanced. Every single staff member I saw was wearing face shields and masks and I saw them constantly cleaning and spraying everything down. I am picky about where I go during Covid but I felt like we were completely safe the whole appointment. This was also the first time we had anything “out of the ordinary” in the kids checkups and they were so nice and helpful in explaining everything. I was extremely nervous but they were so patient and took their time to answer all my questions and put me at ease. They are so nice and knowledgeable with all my million questions! So glad the kids have such a good experience with their dental treatment! I will never go anywhere else!

ma
Review №11

I took my four boys here. I have to say they were so kind and the best customer service. The girls that help were so patient with my little one. 7 yo. He has already been so afraid and they made them all feel so comfortable. And my 10yo Austic son actually let them clean his teeth. That was such a win for me. I’m just so pleased and happy with this place. We will definitely be staying and can’t wait for the next appointment. They loved the prizes they got and no cavities! The doctor was just so patient and welcoming. Answered all my questions. Can’t say enough good things. The assistants are so good and the front staff helped so much with the insurance stuff. So happy I found them!

El
Review №12

Very well set up. As soon as you walk in you take a temp check for everyone in the appointment including the parent then you can proceed to check in. They sanitize with every new person that used pens and counter. Chair are separated and game systems are blocked off. With everything at hand they have created a very productive system.

Sh
Review №13

Yesterday was my middle sons first trip to the dentist. He was very excited. Unfortunately, the staff was less than energetic. The dental hygienist did do a good job explaining what her tools were and what they did in a way a 4 year old would understand. The downfall came when the dentist came in. The interaction went as follows.Dentist came in and Sat. No introduction. Didnt speak to myself or my son. I instructed my son to lay down. The dentist said open.My son asked, whats that?Dentist replied, a mirror. The dentist proceeded to search his mouth about 15 seconds.Grabbed his chart. Wrote a few things.My son asked, what are you writing?He replied, that your teeth are clean. Stood up.My son said, thats it. The dentist forced a smile and left.There wasnt any praise for having no cavities. No first trip bags. Not so much as a you did great! I am very disappointed with the care. My oldest son is due to have extractions done which require a referral and process has already started after that we will be finding a new dentist!!

Ca
Review №14

We always have a good experience at Cute Smiles. Been coming to this location for 2 years and everyone is so friendly. My 9 year old doesn’t have pain or discomfort during or after visits. Staff is courteous and helpful with questions and explaining important information. Very happy, thank you!!!

Ad
Review №15

The place is fine, only problem they seem to lack on timing.You can last there almost 2hours, first hour your just waiting to be called back. New faces everytime so if you like consistency not the place for you. Lady didnt have her mask completely on while cleaning my sons teeth. No one seems to be happy to work there energy level low..

Ma
Review №16

We had and appointment at 9am. We were on time prior to our appointment. After no communication and waiting over 45 minutes I asked the front desk when my kid would be seen. And they told me a room would be ready in 5 mins. After another 20 mins and seeing other kids go back that arrived after us, we left. The staff did not communicate to anybody in the building. On top of it, it was overwhelmingly packed with families and crowded. Poor scheduling and poor communication. Will not go back

Al
Review №17

Have been going here for years...they do very well managing kids anxiety around dental visits. However, when my son is 14 it is time to stop calling a fluoride treatment vitamins and instead call it a fluoride treatment, explain what it is and what it is for. And with covid everyone entering has to do a temperature check -- but all of the temperatures were in the 93 degree range. Since the air conditioning was not as cold as a freezer, it was obvious that the thermometer was mis-calibrated. I pointed this out to the lady taking the temperatures, and she assured me that the thermometer was accurate. Um...no. My temp, my sons temp, and that of the people ahead of us being that cool would suggest that we were all experiencing hypothermia (body temperatures below 95 degrees), which we were not. Get your act together.

Ye
Review №18

Everyone is nice here, last dentist we saw, was super nice and handle business right away instead of making us come again.. Im happy with how they take care of my kids.. Great service..

Na
Review №19

They asked me to leave my one-year-old baby alone in the lobby. This is ridiculous of course I will not do it I will definitely change my dentist

Ja
Review №20

Love the dental service for my daughter. Just expect to have a long wait. I dont know why they say be 15 mins early if they make u wait an hr after ur scheduled appt. Shes never seen on time as scheduled. There were patients checking in after us called back before us.

Li
Review №21

They still take my kids till 21 years old only nice thing. Fun things to keep kids busy while waiting to go back. problem i have is waiting way too long to get seen after checkin. Ridiculous waiting over an hour in lobby. So thats why theres so many toys to keep kids busy. Rude service finding another dentist. Why make a appointment if they go by procedure?thats the answer i got when ask why wait so long

Ji
Review №22

I would recommend this dental office to any parent out there. This office Im talking about is located at 19th Ave and Dunlap..They have the best customer service ever. My childhad two teeth pulled today and she was scared at first but the dental assistant made my daughter feel so comfortable before she knew it the procedure was already done...Thank you ladies for such a wonderful experience there..Love you guys at dunlap an19th Ave..

Er
Review №23

Went for my sons appointment at 2:30. Waited for almost an hour watching people get called up that arrived way later then us, before I went to ask one of the front office ladys how much longer it was gonna be. Apparently another lady was asking her the same thing about her kid and when they were gonna be called because she also kept seeing people get called up that go there after her. The office lady after asking, goes to the back, checks a folder then heads further back. 15 seconds later comes back and tells me they will let me know. Then I asked her what they were gonna let me know she just ignored me..so I just walked out. I dont understand why she needed someone else to let me know how much longer til we got called or why nobody could at least say were a little behind itll be 15-20 mins longer. Courtesy goes along way. Never be coming back and letting everyone I know with kids about my experience.

Ra
Review №24

They were very friendly and efficient. I didn’t have to wait very long to have them take my daughter back for her cleaning. Will definitely be back!

Ce
Review №25

The staff was great with my son and the rooms are decorated so cute with Disney themes. Appointments are easy to schedule and dont require a long wait. There are games and a little play area to keep kids busy in the waiting room. I would highly recommend coming here if you have little ones!

Jo
Review №26

I love this dentist. My kids are always happy to come here. Staffs and nurses are very nice. Facilities are great.But l hate putting silver corns on my kids tooth. We cannt clean and wash inside silver corns. Very stingy. Very bad smell.There is old blood or anything heaping inside silver corns. There is infection because of silver corns.

Je
Review №27

Questionable.....Treated different.First off, we went here because the initial appointment they truly seemed to care about my son. I was told he needed much work done. Aside from a couple of cavities and fluorosis, I was told he had two abscesses. I was confused because my son never complained, had fever or had pain. After leaving, I saw everyone take the blanket their babies were wrapped in and were provided with a toy to give to their child. But we werent provided with anything and it felt awful to be treated differently. I had my son fast for 8 hours and our appointment was at 930. We finally were called in at 1230. That is an awfully long time to expect a child to wait after fasting for so long. I was disappointed that the staff was different than our initial visit. I know this is weird, but I asked for his teeth in hopes of having him believe in the tooth fairy but they didnt even save the ones that werent infected supposedly. Which is odd, because normally almost all dentistry places give you their baby teeth as a momentum. So I left with basically nothing. I am hoping that the treatment went okay with my baby and he heals correctly. I will be returning to review after 2 weeks.

Mi
Review №28

If I could leave a zero star I would….

He
Review №29

My middle son had some dental work done about 2 years ago which included a baby root canal. March of this year we noticed bleeding when brushing his teeth. We took him in to get checked out and they assured me there was nothing to worry about. He had a routine cleaning in May and they advised that he had a small cavity that they were not going to treat yet. I asked them to check his tooth with the crown and AGAIN they claim nothing was wrong. This past Friday he ate something that pulled out the whole crown. We took him in the following Monday and they tell us the tooth is infected and needs to be pulled. They claim the infection took place between Friday and Monday. I did not agree. We went for a second opinion and they agreed that the tooth needs to be pulled and infection almost to the bone and had been infected for a while! This place is awful and only care about meeting quotas not caring for their patients!

Jo
Review №30

I would recommend this place to everyone looking for a fun dental visit for their children. The receptionists in the front office are very friendly and make conversation with you, very polite and attentive girls. The assistants are great and go over details with parents greatly. Easy to schedule and always a great time here. Thank you cute smiles for being the best in town 💪🏼

Je
Review №31

Everyone was friendly and we went in as an emergency and got seen super fast .

ma
Review №32

The staff is very professional and they are all really nice. They are great with kids. Both of my kids felt very comfortable. The receptionist, the assistant, and the doctor were very attentive and informative. I enjoyed our first visit and will return in 6 months. I really hope nothing changes. Everything was awesome. The play area; not at all messy or cluttered.

Do
Review №33

I would recommend this place to anyone! Awesome staff only took 20-30 minutes for an exam and X-rays and they even scheduled us for the next day! Love that they worked around with me and made the process much smoother. Thank you cute smiles and thank you to the front office receptionist who helped me schedule my child’s appointment! Would give this place 10 stars if I could

Ja
Review №34

My daughter had been extremely scared of the dentist until we found this place. The team was so sweet and informative. My daughter felt safe and understood what was happening the entire time. The way they talk, interact and encourage the kids when they are getting their treatments and cleanings is so comforting. Everyone was so polite, kind and professional that I would recommend this office to anyone searching for a good dentist with excellent, supporting staff. The staff truly went above and beyond to bring ease to my child and myself when we are in need of their professional assistance.

Ra
Review №35

I wanted to give 0 literally for worst customer service.

La
Review №36

I go to Cute Smiles 4 Kids and I love it! The girls in the front are always so nice and welcoming, they are easy to start conversation with! I was recently seen by Dr. Abdul and I enjoyed the visit with him. We spoke about things we have in common, he is also a huge soccer fan. Assistants are also so nice. I would recommend this office to anyone looking for a fun dental visit 😊

Sa
Review №37

We went here many times happily. They entertained the kids and did well getting them in and out. We stayed until we had a dentist tell us he had 13 cavities. We got a second opinion at another dentist and he only needed 2 cavities filled. If they tell you there are a lot of cavities get a second opinion.

Ma
Review №38

My kids love coming here everyone is so friendly and always so helpful. Assistant Sergio is a very caring gentleman and explains everything with so much detail he makes the experience here that much better. One thing I noticed last week when my kids went in was a lady at the front desk (no name tag) gray hair in a bun was on her phone the whole time I was in the waiting area and as we checked out also. Found it very unprofessional as Ive worked front office before. Besides that I definitely recommend this location always so clean and my kids love the FREE video games in the waiting area.

Br
Review №39

Eric Soto showed amazing customer service and exceptional attitude!! Really enjoy the care and attention to my children. Very professional.

He
Review №40

They took 2 of my teeth out and they made it not painfull for me!!!! This pleace is Amazing!!🤩🤩

Bl
Review №41

This has always been my preferred dentist since both my daughters were small. I would recommend this place to everyone. They treat you like family and make my kids feel comfortable. They work around your schedule and that is an important thing for me. I love this place.

Ju
Review №42

Awesome staff, quick in and out appointments and early in the morning before school. My daughter has been coming here for a long time and they never disappoint me. Thank you cute Smiles. Recommended 😊

Je
Review №43

I never leave bad reviews, but today was appropriate. The only reason why I am giving you 2 stars was because I was in and out quickly, considering we went in for a teeth cleaning and X-rays. I am a Customer Experience Manager, and today was anything but customer friendly. I was not greated with a smile or friendly personality, I was called back and no one even spoke a word to me or my kid other then to ask medical questions. I highly doubt that I would have even been talked to other then that. I stood in the hall while x-rays were being done and not 1 person even smiled or acknowledged I was even there. Nothing about today was personable to me at all, even the dentist (who made a small joke with my kid) was even personable. Just seems like with this being my one and only time ever going there it could have been more friendly. Instead your trainees sat there talking about school the whole time. Maybe take some classes on better customer service, especially since you are working with kids of all ages.

Li
Review №44

I’ve been bringing my kids here for about 5 years. Such amazing kind staff. My kids love all the fun rooms. All the ladies and gents are so sweet and gentle. Thanks cute smiles

Am
Review №45

After going back to the examination room the 2 dental assistants talked about their personal life and how 1 was looking for a second job and trying to make ends meet, the other was an intern and was talking about her personal life as well giving sympathy to the assistant alternating between English and Spanish as if me and my son were not even in the room. And every single that came by and asked what my son was there each and every person was told the reason I could understand if the employees were helping but they were not so I found this very very unperfessional and then they wonder why someone has an attitude.Better beside manner would be very much appreciated thats just my opinion though.

Ja
Review №46

I always bring my kids here and they really enjoy it. That says a lot because they are super picky about everything. The staff is really nice and super easy to work with. Never had an issue with care or scheduling.

Ma
Review №47

The people there were very friendly and helpful. They explained everything and asked if we had any questions are concerns the Dentists where very professional and explained everything they were going to do. Was very satisfied with there work.

Ch
Review №48

I absolutely love this dentist office. Cinthia was amazing. She was very prepared and knowledgeable. She made me and my son feel comfortable. Please praise her...she definitely does great work within your company.

sa
Review №49

The thing that stood out the most to me was that my youngest son is diagnosed with ASD and everyone there not only didnt judge or treat him poorly, but interacted with him on a real human level. It may sound frivolous if youve never experienced the opposite, but sadly we have. They didnt force him to do anything he didnt want to or couldnt handle and they were so communicative with us about what was happening or going to happen the whole time.Everyone there was super friendly, very accommodating, and the wait time was short. The lobby has cool arcade games everywhere, kids toys galore and theres a kids movie on in the waiting room. And theres tons of seating.Also, in the room the kids get too watch movies while they get their work done (Im way jealous this wasnt around when I was a kid), and they get a balloon after, as well as the usual goodie bag of floss, toothpaste, and a toothbrush.If I absolutely had to say something bad about them, Id wish for a little less paperwork. I guess thats a pretty mild complaint when you consider that they just need as much and as current of information as possible to do their job effectively and safely. Definitely recommend.If you made it this far, gold star man 👍😂

J
Review №50

They messed up one of my childs molars after not filling it correctly leaving the nerve exposed and food was getting stuck in it so it got infected I had to have another dentist fix their work but my child suffered after they did the work he kept complaining of pain and I had to call them to recheck their work their response was that some pain was normal. The pain continued for weeks and after calling them way too many times and only after demanding they take a second look did they give us an appointment and when they finally checked it out they said everything was fine, turned out they were wrong after he started to run a fever with swelling near his jaw where they did the work. Also they tried to sell me 5000 braces for a 8 yr old when I got a second opinion all he needed was a retainer to fix the issue which was ten times less with a highly reviewed orthodontist. They tried to manipulate me into getting the braces claiming he would lose one of his lower adult tooth due to the position of the upper tooth pushing it outwards again a retainer fixed this and his treatment is complete his tooth did not fall out. Very unethical and greedy, I have no idea how they have such good reviews either theyre fake reviews or theyve managed to trick all the patients parents into believing they are receiving quality care. I would never recommend someone going here. Also this is review is only due to the matters above I never had any issues with billing or any other greivances.

Ve
Review №51

Waited over an hour past appointment time to be seen. Its so cold in shaking, have goosebumps and cant stop sneezing. Staff has no logical reasoning for why it has taken so long except that they do not go by appointment they go by procedure. So dont bither making a dang appointment. Now we are going to sit in the room, which they put us in just to shut us up, and wait for a dentist that is still working on another patient. You expect a 5 year old not to eat all morning and then tack on an extra 2 or 3 hours to that time. My poor baby is cold and hungry. Will be seeking another dentist the second I leave. This is horrible.

Ju
Review №52

I arrived early to the appointment and more than a hour passed and still waiting in lobby. I don’t understand why they would let others come before me without letting me know why. The front desk said they’d come me up in a minute 3 times!! Once in the dentist was very welcoming and assured everything To me

Jo
Review №53

My child got his finger stuck in an arcade machine, the only help was someone plucking his finger from the machine. Not safe at all.

A.
Review №54

First photo not at all what the actual office looks like. It was very chaotic. Seems like they were all about business trying to see as many people as they could within the hour. The staff was courteous until today when I received a phone call. A female employee told me my insurance approved and if I was ready to schedule an appointment.I told her I has already scheduled one for the 21st. She took that as attitude I presume because she answered snappy. Unclear of her intention when calling I thought maybe there was a confusion and they thought I hadnt scheduled. She then let me know the call was them wondering if I wanted an earlier appointment. Once I understood I explained that I had to schedule it later due to other appointments she had during the week.She then got more sarcastic and told me, ok that she would make a note so that they wouldnt bother calling me anymore. I didnt really know how to answer. So I matched her sarcasm with a thank you and I got a loud youre welcome back and we hung up. I sat for a minute and thought oh no, Im calling back and cancelling!This is my only child first dentist. Her first procedure with anything needing sedation. They think Im going to trust them with my child when they cant even handle a simple appointment follow up call properly?It reflects on them all when one of their employees is making an already nervous mother feel uncomfortable and like she has to watch her tone so that their employee can feel good enough to stay professional. Long story longer, I called nervously cancelling and will never recommend this location.Side note: I got a letter from my insurance stating it would not cover one of the procedures. It is covered and she needed it.

An
Review №55

My kids have been coming to Cute Smiles since they were babies I absolutely love the service they provide. Their staff is professional, bilingual, and most important is that they are super friendly with kids and and patient,as a parent it makes me feel confortable knowing my kids are in great hands. Every visit we have is always a great experience, would highly recommend any of their two locations!!!

Mi
Review №56

I recently took my daughter, aged 1, for her first dental appointment. When I made the appointment the staff was very helpful and informative. They were able to schedule me in at my convenience.During our visit, the Assistant and Doctor guided me and my daughter through the exam with patience and comfort. My daughter did cry during her check up but I was at ease due to the kind attention that was provided to us. My daughter did not have any cavities! Yay!! I was very satisfied with the services they provided us with. We look forward to my daughters next exam in 6 months. I definitely recommend it to parents who are looking for a fun, safe and friendly environment for their children.

Su
Review №57

They are always great with my son. The decor is awesome for the kiddos. All around great office

Si
Review №58

The staff is Amazing! From the ease of calling to make an appointment with the friendly front office to the comfort and kindness of being in the “chair” you can feel the genuine care and gentleness from the staff which is a tremendous comfort to my kiddos! I have and will continue to refer friends and family!

An
Review №59

They are so patient and kind to my babygirl doing her teeth. I highly recommend anyone with kids to come here!

Ri
Review №60

Staff is very friendly and always makes my children feel important. I know theyre in good hands.

Ma
Review №61

They are Always so nice&treat my children as there own.They do whatever they can to keep my children calm& relaxed.Ty CS4K!

Ba
Review №62

Very professional they have great customer service.They help my kids feel at ease while getting their procedures done.i recommended my family an friends here

Se
Review №63

This entire company sucks! My daughter has had so many issues with them. The first time she ever went in she waited over three hours to be seen! I’ve had to deal with so many people there and they DO NOT know how to do their job at all! They don’t know how to communicate with each other. They make appointments for you and then tell you that your appointment was a different day and you were a no call no show. They miss things. My daughter was unable to get into their Dunlap office due to them not having any appointments for over a month as she was in extreme pain from root canals that needed to be done and her wisdom teeth, which she had to go somewhere else to get done. The other dentist office, North West Valley, was great. Also, Valley Endodontic Specialty Group, found another root canal that she needed done that they didn’t tell her, and cute smiles said that all doctors are different and that’s why they didn’t do anything about that. Um? What? That makes no sense?! If you need a root canal, you need a root canal, you don’t decide that oh well she will be fine or not even say anything about it! Cute smiles has dropped the ball more than five times and this has got to stop! Enough is enough! What a horrible place and the people I have spoken to have all been rude. I don’t even live with my daughter and have gotten numerous calls from cute smiles about her appointments. They tell me that my number is not even on file? Yet I am always getting calls?! Really? I hope this helps anyone to make a better choice and do more research about where they want to go and where they want their children to go! To be treated with respect and courtesy they deserve! Not be sent to voicemail or hung up on! This cute smiles company is a terrible place and I DO NOT Recommend anyone to go there!

Mi
Review №64

Dr. Scott made both of my girls (2 and 7) feel very comfortable. He did an incredible job of explaining things to both myself and the kids.The office is extremely kid friendly.

Da
Review №65

I had been searching for a great dentist place and I finally found one. I have 3 little girls that love coming here. Ive never had an issue and Ive been coming here for almost 2 years. The staff is amazing they are always very friendly!

Ma
Review №66

We went for a second opinion and I walked out much happier than at our previous pediatric dentist. The staff was kind and the atmosphere in the waiting room is pure fun. The other dentist wanted almost $1000 and to crown 4 teeth (said 1 didnt need it, but recommended it because there would be a slight color variation from the neighboring teeth). And I always have to hold my son down for his routine cleanings. At Cute Smiles 4 Kids my son was allowed to sit in my lap and rest his head on the dentists lap. He was still not a fan but now screaming as usual. They assured me that the treatment I chose 6 months ago stopped the decay on his 3 teeth and did not need any more work done unless aesthetically we wanted to crown them (previous treatment leaves the stopped decay black).they also noticed 1 more tooth that needs the same treatment. The cost difference is $25 per tooth to almost $400 per tooth. The satisfaction difference was immeasurable. Ill drive the extra distance for their care.

Be
Review №67

My kids always have a good experience when they visit Cute Smiles. They staff is friendly, polite and smiles a lot, which is nice. They feel more comfortable going to the dentist now since theyve been coming to Cute Smiles.

Da
Review №68

This place is amazing to take my kids. Always interact with them on a higher level. The entire stuff is great and the place is always clean. Kids love he free arcade games.

Ch
Review №69

I had a really good experience here. The place was really fun for kids and my son had a lot of stuff to play with while we were waiting and then when we got back to our room they brought the doctor to see my son almost immediately because they knew that infants can become Restless and arent very patient.

El
Review №70

I love this place! I got my braces through them and the orthodontist is a very nice, approachable doctor who knows what she is doing. The front staff and assistants are all very down to earth and friendly too.

N
Review №71

We come here every 6mos and myself and 3 kids always have a pleasant experience. All the staff and doctors are very nice and make kids feel comfortable thats makes it easier to keep coming back every 6 mos 😁

El
Review №72

Thank you for being so kind and patient with my autistic son. Doctor Rodney has been the first dentist my son stays calm with. Can’t thank you enough.

Am
Review №73

The staff in the Dunlap Office could use customer service training, basic office etiquette training and interpersonal communication training. The girls at the front desk rarely greet you when you arrive and rarely smile. They ask Do you have an appointment? No one reads notes left in the childs file before contacting parents so you talk to 3 different people about the same thing within the same day. The schedulers put the wrong times on reminder cards and in the scheduling system. Whomever deals with authorizations has poor follow up skills as I had to follow up with my insurance to find out what the delay was just to find out that the procedure received an approval 3 weeks prior. Also, when I make a complaint to anyone in the office, they try to make it out like it was my fault that things did not go accordingly instead of apologizing and taking ownership for their mistakes. I also find it ridiculous that they are open on Saturdays but do nothing but check ups - no procedures. This is extremely inconvenient when Saturday is your only day off to take care of appointments. I do not recommend this practice to anyone. (With that being said, there are a couple of girls that were pleasant and 2 dentists that I would take my child to IF they were part of a different practice.)

J’
Review №74

Very caring and nice people here my daughter was very comfortable ☺️

YE
Review №75

We love this place... My kids love to go to the dentist. Theyre not scared at all here, the staff is great here. Good job everyone.

Jo
Review №76

Cute smiles is amazing. Great with my two year old son. Very clean office and doctors/nurses are kind and gentle.

Va
Review №77

I bring my two kids and they love coming here.The doctors are really nice and helpful. Its always a nice experience when ever my kids have an appointment.

Bu
Review №78

Very nice staff! Gentle kind and friendly!

Ph
Review №79

This office smells horrendous no matter the time of day you gone in, extremely long waiting times, staff does not know the difference between A permanent tooth and A baby tooth. I noticed during my last visit children of all ages were going in and out getting teeth pulled, I was told both of my children needed there teeth pulled more then 3, I took them to get A second opinion and every thing cute smiles suggested was A flat out lie, none of my childrens teeth needed to be pulled this 19 ave location is not being truthful and only are out to generate revenue from insurance companies, We have had nothing but bad experiences with this location we will not recommend this place to Anyone get A second opinion. This place needs to be investigated or sued for the poor unprofessional mediocre service there giving to the general public or just shut down with all staff being fired and loosing all certificates and licenses no one at this location needs to or should be able to Practice this profession.

Je
Review №80

Please get a second opinion they told me my son needed all sorts of dental work. How do you want to do a root canal on an 8 yr olds baby teeth? I took my son to a REAL PEDIATRIC DENTIST whom told me my son needed no work and had NO cavities . He even told me be careful with Cute smiles 4 kids they herd you in like cattle and try to charge your insurance for a lot. The dentists here are general dentist not pediatric dentist .

Sh
Review №81

Excellent service and staff. Several of my grandkids go there. I just wished they took my insurance.

Ma
Review №82

They are so nice and efficient! My family loves this office

ka
Review №83

I had an appointment scheduled at 9 am and was told their would be an hour wait. 2 hours later I was told once again that it would be another hour. Now my daughter had to go through General anesthesia and had nothing to eat or drink. They should really be more accurate and considerate. I would not recommend the location on Indian school

Me
Review №84

I been bringing my kids here for so many years. Even when I moved to the west side I couldnt take my kids else where, because others didnt compare. The staff are friendly and the wait time isnt too bad even when they are busy.

Si
Review №85

I brought my brother and sister here and they loved the place! My sister hates seeing the dentist but she actually liked it here. The staff is friendly and it’s always clean

Ju
Review №86

I enjoy the culture of this place. I love the administrators Stephanie and Eric. They seem to know what they talk about and what they do! Love it!

Ch
Review №87

The staff is very friendly and professional. The office is clean and practicing social distancing.

So
Review №88

So fun here! Thank you Natalia for the certification for my child’s first visit.. recommend this place

Ka
Review №89

I love all the staff and how well they handle the kids but they over book appointments and the wait time is over an hour. Too many kids in there and the waiting area is not big enough for all the people here. It would also help of parents controlled their kids.

Do
Review №90

Staff is great. Very professional. My kids actually enjoy going to the dentist. I would highly recommend this practice.

Nx
Review №91

I take my oldest son 17 years old, and my middle son 8 years old here. We love love love it here. Dr. Scott is the best. Today we had Doctor Q and He was not as wonderful as Dr. Scott. He was pretty rough on both my boys, and kinda rude, or should I say set in his ways. For future appointments, I will make sure my boys are scheduled with Dr. Scott.

Ra
Review №92

Hello, my baby girl is an actual patient of Cute Smile 4 Kids at this location. So far we been satisfy. I also wanted to know if you were interested in selling or trading one of your arcade machines. Please reply back to my email address. Thanx.

ev
Review №93

Had too take both my kids in for abscesses to have there tooth pulledMy oldest went here a terrible experience he was 6 at the time they could have offered nitrogen to help come him down with is only a 57 dollar charge at the phoenix pediatrics dental I took my youngest to they never even offered it I guess cause I had taking to long to pay my portion my insurance wouldnt cover any wayHe never fully passed out an was screaming an crying the entire time my wife came to tears it was so bad will never take my kids here again there first concern is there bottom line not your childWith the gas at another dentist at a 57 dollar difference my other child had smooth painless experienceGoogle phoenix pediatrics dental on Bethany an 19th aveIt will be a way better experience for your young one

M.
Review №94

My daughter came here specifically because the dentist approved putting her under anesthesia to remove a giant lump on the inside of her lip. We had gone to 4 different places before and they all wanted to keep her awake to cut this thing off her. We came here and they had no problen, even said they dont understand why they wouldnt approve anesthesia at other locations. Well that was last year. Come in for a check up, the dentist walks in the office doesnt even acknowledge me or my daughter just looks at computer looks inside daughters mouth then leaves. Didnt say one word to me about a surgery she needs!!! Now im sitting in the office going back and forth with the assistant. Horrible horrible dentist and im specifically asking not to have him in the future. I tried asking for dentist who did her first visit but NOPE!

Ch
Review №95

My little girl just loves this place, and the staff she loves they make it fun to go see the dentists

Ni
Review №96

OMG! After being treated so poorly yesterday by the staff in the front, I was already uneasy about coming in again. I came in this morning only to be treated badly by the same office girl. I think the dental staff is wonderful but the office staff is among the worst I have dealt with..Will be taking my kids to a new dentist from now on I’m very disappointed

ju
Review №97

Overall, the dentists and their assistants are really nice. the decor throughout the whole building is awesome. i love that they have so many things to occupy children while waiting to be called. however, every time you go (normally every six months) you have to fill out paperwork to “update” your information. even if nothing has changed (insurance, address, etc.) you still have to fill out their paperwork. i absolutely hate this and personally feel it’s a waste of time. there are so many questions! my kids had an appt yesterday (2/1/19). the receptionist was rude as she explained why it needed to be filled out. looking at all the questions on their paperwork became overwhelming so i decided to leave and schedule my kids appt with our family dentist. after going to Cute Smiles for years, i feel its ridiculous that lengthy paperwork needs to be filled out every single time. it is for that reason alone i’ve decided to take my children elsewhere.

Mo
Review №98

Great staff!! My son is autistic and they are great with him!! I take all my kid here!!

Ve
Review №99

I love this place!Everything about it is awesome.My children was so comfortable

In
Review №100

Great experience Everytime I take my child here. They have arcade games. Little play house. And a Disney movie always playing. Every room has a theme. Little tvs mounted to ceiling. Updated equipment and sweet staff.

Information
7 Photos
100 Comments
4.4 Rating
  • Address:1819 W Dunlap Ave # 1, Phoenix, AZ 85021, United States
  • Site:http://www.cutesmiles4kids.com/
  • Phone:+1 602-861-3333
Categories
  • Cosmetic dentist
  • Dentist
  • Dental clinic
  • Emergency dental service
  • Orthodontist
  • Pediatric dentist
  • Teeth whitening service
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:7am–5pm
  • Friday:8am–2pm
  • Saturday:Closed
  • Sunday:7am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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