I see Katharine Smith for chronic yeast infection problems. She has changed my life. I no longer get infections monthly. She is kind and compassionate too. I did see one of her associates who i did not like but Katharine is truly wonderful!

Got here 3:50pm for a 4:15 appointment. When they called me up I kept saying youre saying first name wrong she even looked at paper ask for my birthday andtook me to room I looked at paper after I left it was for another patient with same last name. I had to let them know. Meanwhile Im still sitting here more than an hour later.

The Doctors are lovely but you really have to advocate for yourself here if you want to make it a personal experience. There is no reason why we should get cycled through multiple doctors, instead of just sticking to one. As I mentioned- I reached out to the Doctor I have had the most care from, and do my best to schedule with her. As far as scheduling goes- Ive been on the phone for 45 minutes just trying to make a single appointment. The scheduling department needs training and help. The Navy Yard has been my favorite place to see my Doctor- but unfortunately they dont have ultrasound there so I have to go into the city. I wish that could change!! The Doctors are lovely and the techs are great, but the two stars is really for scheduling.

This was the rudest most impersonal cattle call experience I ever had in a gynecologist office... the doctor when after 1.25 hours was great... but the experience with reception the rudest and most uncaring I ever saw in my 70 years of gyn visits. Horrible place to go and will find another provider... I don’t think they know that the patients insurance pays their salaries... stay away!!! SCARY NASTY!!!

With the amount of hold time & unable to reach a person when calling & messaging on MyChart Epic, this clinic is basically saying this city is over populated & need to stop reproducing. its a shame their website isnt updated & patients have to call & hope someone will answer

Terrible place. The people are rude.

I’ve never ever had an issue with Jefferson OB/GYN over the past 2 1/2 years until today.Carol who works in the scheduling department at the Chestnut St location should be fired.Empathy was at a zero.Helpfulness was a zero.All around terrible. She kept trying to push me off to get help elsewhere.What she failed to realize is that Jefferson OB/GYN is my doctor’s office and regardless of how small she thinks my issue is, it’s obviously important to me.She did not try to accommodate me what so ever.My one complaint probably won’t her her fired but, she needs to be.Or get trained again on how to be empathetic.

The doctors/midwives are nice in person, but you dont end up with a personal relationship with anyone - you end up seeing a different doctor each time you visit. Communication is terrible - calling is very frustrating and you end up on hold for a long time - pretty terrible when youre pregnant and experiencing an emergency.

They would be much better if they answered the phone when you call. I can never get someone on the line when I have a question regarding my child. When you’re pregnant, that’s not good. At all.

The doctors are great, but the emergency line is terrible! No one ever answers, and It can take hours for a response back from them. During an emergency question especially when you’re pregnant is nerve racking!

The Good: The doctors & other staff members are wonderful. The Center City & Art Museum facilities are beautiful. The Bad: If you need to visit for something routine, you can schedule an appointment online but if you need to call, expect to wait. Ive been on hold now for 25 mins and counting, and that is the norm when I call. Also, trying to get an appointment that fits with your schedule is difficult.

Dont keep me waiting for an hour on hold...just DONT

Wonderful support staff and providers but their operations need work! as many others have already mentioned, you wait for hours for a call back and sometimes never get one. The hold time on the phone is ridiculous and trying to schedule an appointment is like trying to visit the Pope. Ive been with this practice for many years and I think I just dont feel like the hassle of looking for a new office but its beyond acceptable how patients are treated with total disregard in terms of the operations of this office. After trying to get a response for 4 days now and still nothing, I think Im finally done with them for good!

Years ago I would never have rated Jeff OB/GYN with this low a rating and it is from those experiences that I rate them a 2. The staff if very knowledgeable and experienced but not at all personable or considerate, very mechanical in service needs. I have come here and had my days weeks ruined as a result at their seemingly disregard for people scheduling their days and families days around them and the inconvenience of their location and tight 15 minute windows of which y’all have to wait 20-30 minutes to see the GYN. Unfortunately this is my last encounter and I will like be switching to mainline health.

I wouldn’t recommend Jefferson hospital to no one that’s looking for positive prenatal care ... I losted my baby 4months pregnant .. I came in for the pre op consultation and asked could the doctor give me one more ultrasound just for self closure .Dr Mercier told me after doing my ultrasound that she really didn’t want to do “a miracle didn’t happen over night”.. I got a sugical procedure done no doctor came and told me how my surgery went nor did they call I still don’t know how my surgery went .. I had a student come in and suggest I get a full hysterectomy because of my two small fibroids that I have(Mental state was shot after surgery ) . test result came in the doctor never called to explain my results I called them and asked for a call back she still never called she decided to write me a message. No sympathy no care in the world for women who suffers this traumatic experience.Jefferson is just not a hospital I world recommend for no type of care they don’t give you call backs , updates , they tend to just brush you off and just want the money !!!! When I need anytype of care again I will definitely go elsewhere and they want There students to work and act more like doctors than the actual doctor nor do they asked is it alright for a student to work on you or with you they are horrible !!!!! If it had zero stars I would give it to them!!!!!!!

Ive been at Jefferson several times over the last three months for a breast absess and my pregnancy. Everyone I have ever dealt with here has been amazing. Ive noticed people complaining about not getting return calls for results, sign up for MyChart app and results are sent to you as soon as they are ready.

Dr. Mccan very professional obgyn,helped me resolve some female issues an looking forward to my visit with her in October, to whom it may concern. Henrietta Bond

Great!! They have given me so much relief in my pregnancy, I feel at home and cannot wait to deliver with them! Thank you Lisa

I have never experienced worst treatment in a hospital. I was in the emergency room for 5 hours and never once saw a doctor. Instead I saw a few nurses and residents. Residents cant do anything because they are basically just learning about the job. My wound was never cleaned, I was never given ice for the massive bump on the back of my head, the whole experience was terrible. And I couldnt even get any sleep because everybody that works there, just stands outside of your room and talks. It was an absolute disgrace and if I worked there I would be ashamed.

I called and within a 5 minute time frame they returned the call! Scheduling was easy hassle free

Well organized friendly Staff and one on one care I Love Jefferson

I have two major problems with Jefferson, one being that its super hard for college students to make an appointment and two they dont call or say anything when test results come in which can be very nerve racking....this has to get better or Ill be focused to switch hospitals

I was an inpatient at this hospital 1 month ago. I was on the Orthopedic Floor and the nurses had thel absolute worst attitude. I had surgery and even as healthy 50 year old I was advised We have had a lot of falls lately, so you areva Fall risk My bed was set up with an alarm. I was given a large amount of IVs and had to ring the call bell to use the bathroom many times. The nurse would begrudgingly walk next to me as I used a walker and 99% of the time left the door open, not caring about personal privacy.I was yelled at, belittled and treated horribly by the nursing staff on the 9th floor. After a rather involved surgery, I was given a Tylenol. The pain never improved, a shot of Toradal an oral low dose opiod. After the 6th call, the nurse arrived with a shot and actually said This is a one time deal, its Dialadid and this should shut you up.I have severe, chronic conditions and this was not my first time in a hospital. I understand the nurses are overworked and stressed. But, there is absolutely no excuse to be spoken down to, telling me I was a Fall Risk because there were recent falls. It had absolutely had nothing to do with meImagine being in incredible, stabbing pain...confined to bed by a nurse, being yelled at when asking for pain meds or going to the bathroom. Jefferson should absolutely be ashamed of the unprofessional and unacceptable treatment provided on the Orthopedic floor. It was among the worst experiences of my life. It is obvious that these nurses need to receive some training in compassion and caring. If they hate their job, they are in the wrong profession. Having been hospitalized 15 times all around the country, I have never dealt with the most uncaring people ever. I could only wish that the other floors have less abrasive nurses..who thinks it is acceptable to be sarcastic, ignore requests for privacy when using the bathroom. I can only help that the other floors have caring and compassionate nurses and not burnt out nurses who treat you more like a prisoner than a patient. A very very upsetting and horrible experience.

I have tried to find out what was wrong with me for Thirteen years. I went to Jefferson neurology and the doctor figured it out the first day ran blood tests to confirm. And yes I have a very rare disease that is not cure able but at least I know what Im up against.

Horrible in returning calls when with results after a visit, never picking up the phone and even when a message is left, they do not return the call!!!! This is unacceptable when dealing with health!!!! Greatly disappointed!

Clean hospital..

I just call the lady on the phone had the worst attitude & so disrespectful super ghetto didn’t want to answer none of my questions and didn’t gimme an appointment ether

I hate calling for an appointment they NEVER PICK UP OR THEY HAVE YOU WAITING FOR HOURS ON HOLD

Love them

Horrible hospital