Awful. Just awful. While I like my doctor, everyone else here is worthless. They will force you to come in for a visit just to refill your prescriptions. They probably just want your copay. Do yourself a favor and go to a real medical provider. I’ve absolutely hit the limit of my patience with them.

Noelle Sewell is IGNORANT needs not to be working with the community. They way she speaks to people is unbelievable! She is trash her conversations need to be monitored

Never refills my medication on time. I have been on and off hormones 3 times this point because of this, and was told about refills that were not made or were for completely different medication unrelated to hormones. The people are nice, but I cant keep doing this on and off hormones thing, its damaging me emotionally.

I would NEVER recommend this sad excuse for a practice to anyone. They don’t care about their patients. They don’t return phone calls, even if they’re urgent. They don’t care. It would take over a week before I’d ever hear anything. Even if it’s medication related, they will not get back to you in time. I’m so fed up with this place and am immediately going somewhere else.

Very inconsistent. Great therapists and doctors, horrible staff with billing errors that they are unwilling to fix, as well as ignoring portal communication and calls from my pharmacist.

Incredibly affirming and accepting environment,. Great continuity of care even when my first provider left the practice.

The Mazzoni Center is a wonderful place! I do not usually leave reviews, but seeing the abundance of one star reviews was very strange to me. I have received wonderful care from providers there, who have always been comforting and accommodating - while remaining professional. Without the Mazzoni Center I would not have been able to transition. The desk staff are quiet but helpful.

Went to this place a couple yrs ago so I’m not sure if staff is the same but I must say my experience here was wonderful. all the staff was kind and helpful and my doctor was AMAZING & went above & beyond for me. He came all the way back to the center after my appt almost missing his flight to reissue a medicine I had thrown up & gave me his personal phone number just in case I had any complications again, also they ordered free pizza for everyone in the waiting room during my visit! Care was affordable & prompt as well. I’d definitely go back /recommend to friends

This was the only place to get hormone therapy but they really messed up with the lack of care. They referred me to the surgeon Kathy Rumer and that she took insurance and now I ended up with a disability after what she did to me. After I consulted the provider for follow up, she didnt even help me. Maybe thats why theyre no longer there. It seems like all they care for is showing off by providing referrals and advertising as if they care about the minority community. I shouldnt have listened to them.Im in deep regret.

After waiting on hold for someone for over 30 minutes the person I spoke to was very kind! Every star is for you, buddy. Unfortunately, the wait list for gender affirming care is currently An Entire Year Long. Please consider hiring more doctors or working out more availability. I was warned your waitlist was long before calling, but an entire year? in a country where we are expected to pay for medical care? Thats pretty absurd. I was not recommended anywhere else or pointed in another direction.

The amount of times they’ve canceled right before an appointment is insane, not even to mention the amount I’ve gone there and then my doctor wasn’t even there, they never answer messages over the portal and never send me the links to meetings on time causing me to miss appointments the only good thing about this place is that it’s allowing me to transition.

Inconsistent care, little concern for continuity of care or actual patients, AVOID AVOID AVOID.ETA: Called to cancel a future appointment and front desk registrar LAUGHED at me. Right. That is how they treat their patients.

I was born here again.

The center has an agenda, dont you forget it. Not so much a specialty, but an agenda.I have had the experience that they will push me into Anti Retro virals for HIV but not address a simple tonsil infection or rash.For years, I went there for refills and treatment of Insomnia, Depression, etc. They pushed me away then. Went somewhere else after being treated after needing dosage changes.Now, having treatment for the most mundane issues takes multiple, multiple visits back and forth with little to no communication from the physician through the portal, which was all the rage 10 years ago.Is this really the new generation of medical care? Playing portal tag back and forth with a physician who went on vacation and didnt forward his messages? It used to be such a nice place.Too much emphasis on pronouns rather than medicine. The medical center hides behind liability in dragging fairly simple medical problems out for months.

None of the providers I saw bothered to follow up with my ongoing pain. All they did was talk like they cared but there wasnt action. Made me lose my trust for the person who I thought was going to help me and then there were no response altogether despite my many messages in the portal. I dont trust them anymore.

My Father passed away 10 days ago. Death Certificate was sent to them a dozen times, multiple phone calls, emails. Still have not been able to proceed with funeral arrangements due to Doctors not signing death certificate. We get the run around. Medical and police arrived day of his passing and obtained DC, but it is on his Primary Care physician to sign DC. Without it, we cannot proceed. Very sad and frustrating.

I have been going to the Mazzoni center for over 8 years since i have been living in the city, to say i am satisfied with my service there is an understatement. This place is amazing, from the service to the people i have never received anything but 110% from everyone to help me in any way i needed. The location is very clean and your wait is never long; in a time where this kind of medical care is not always affordable they have made it easy to maintain your personal and sexual health without the stress of cost. The Mazzoni center is a great example of how healthcare and the public should be treated. Bravo

I am so blessed to have found the Mazzoni Center. Everyone from the reception to the nurse to the doctor were incredibly kind with sincerity. My doctor was thorough and approachable. Its been so hard to find a doctor who is affordable and who pays attention, and the Mazzoni center can delivery both. Thank you

Had another positive experience today. Dr. Gross is a great provider—smart, compassionate, and thorough. Friendly staff, professional but comfortable environment, good communication via portal. Grateful to have Mazzoni Center as a community medical resource.

I have never been to the Mazzoni Rehab Center..... I have been to this center for a normal health screening, and from what I experienced during my visit and afterwards, I wouldnt recommend it.

What a blessing- YESSSSS Blessing to have the Mazzoni Center! Thankful for Ashley and what she brings to the community- Events are Great. Happy that changes are being made for the better.

Worse customer service ever! Staff are extremely rude and unhelpful! Wish I could give a 0 star rating. You guys need too be ashamed of yourself! This isn’t the way you treat your patients! Y’all should be closed down!

No follow up call regarding my sons condition. All talk without action.

When I started going to mazzoni 15yrs ago when I started my transition, they were very focused on helping and making sure their transgender patients got the care they needed. Unfortunately in tge last 3 years ive noticed that has changed alot! If you need an appointment you cant get one unless its 6 months down the line and as far as getting refills...ha thats another task in itself?. It saddens me that they are more focused on cisgender WHITE patients than anyone else these days. It looks like I may have to go elsewhere for care

Used to be an amazing LGBT+ clinic, then the board became greedy and decided they loved money more than they did the reason why they opened.They have since changed their directive to cater to those with money and have gone out of their way to be antagonist towards the community. They no longer serve LGBT+ people, they serve dollar signs.

Literally the best trans health provider Ive ever been to, theyll always go above and beyond for you. Love everyone Ive ever had the pleasure of talking to over there.

I have never had a bad experience here. They are always helpful and the office is always well kept. I would highly recommend this place. Thank you Mazzoni Center for all of the incredible work you do!

Ive been going here all of my adult life! Great place with great service. Love Doctor Gross!

Was a great resource, but last time there they treated me like i had never been there before... really turned me off. Not trans friendly since Melanie left. No support, unless your gay with HIV... guess thats where the $$$ is.

I started being a patient at Mazzoni in November of 2016. It was the best decision I could ever have made. Their staff is wonderful, my clinician is amazing, and I always feel like I am an important person, not just another nameless faceless patient. They take time with me, answer my questions, and I cannot think of a better place to receive my trans health care.

Asked to schedule an appointment, and got scheduled 3 months from the day Id called. Cool. No problem. Now they called me saying the appointment been cancelled coz the provider isnt available and I got rescheduled 1.5 months away from my original appointment. Receptionist provided no support for my frustration except would you like me to reschedule to that day or no?

Gotta scedual way in advance basically gotta get the right person on the phone if you need an emergency visit same day. Sometimes it cant happen but def had people help me out there so thats where they get an extra star... other than that idk... seeing multiple different people instead of my same doctor doesnt seem like the right move.

The staff and Doctors are awesome. Added benefit is the food Bank you can go to three times a month.

I’ve been going to Mazzoni Center since probably 2013 or so. The staff are kind and the doctors are awesome!!! Recently had 5 tubes of blood taken. Could not feel any pain when the needle was inserted and no pain or bruising afterward. Highly recommend this place!!

The staff are nice

Used to be amazing but they’ve taken a serious nose dive. Sub par physicians, discrimination, insurance fraud and the turn over from staff makes continuity of care impossible. Fine for use as a free clinic but avoid if you need regular care

I’ve been going there for 3 years using their free healthcare program for youth. It is affordable, however, I have had many issues with cancellations and scheduling. I once drove over an hour to an appointment only to find out it was cancelled when I got there. I got no call email whatsoever. Now I only send them messages on the patient portal when I need refills of my medication. Other than that, I don’t enjoy going to Mazzoni.

Very grateful for all the folks here who have helped me for over decade. Its such a privilege to have access to healthcare and help at so many levels

Used the patient portal to get my meds refilled, they wont send a new script to the pharmacy, they want my pharmacist to fax them a refill, my pharmacist has sent it on 8/30/19, again on 9/6/19 and again on 9/11/19. And still no refill for my HRT meds. Mazzoni center apparently no longer uses the patient portal to communicate with their patients. 6yrs going there and. Now Im seriously considering finding a new Trans Care office. Cause apparently Mazzoni center doesnt care if you get your meds or not.

These are the types of places to stay away from if you are transgender. They make up their own guidelines for things such as obtaining hormones when private practice doctors take less time AND MONEY. These places are notorious for taking advantage of us. Please make sure that you know the requirements for everything on your journey because MANY so called professionals will try to take as much of your money as possible. The accepting of INSURANCE is a hook. You have 3 - 4 times the number of sessions to get on hormones than someone in private practice and you will end up paying these people more money!

Love the Mazzoni center. Started treatment in July of 2018 and most of my visits have exceeded my expectations. Quick thorough service. The doctors are very quick with getting you the info / papers you need for treatments. The receptionists are great with last minute referrals as well. Only downfall are the INTERNS. Sheesh. Unorganized and terrible communication. No knowledge of anything lgbtq related.

You wait on hold for 20 minutes to never hear back. I have left numerous emails, calls, and attempts to reach the Mazzoni center. They are highly unprofessional in meeting my needs. Every time I try to call them they take days if not a whole week to get back to me and disregard my medical concerns. I told them back in October about a severe medical need that needed attending and they did not seem concerned. I was told by one of the staff members I would be called back by Valarie, but she never called. She left me an email and I replied and they never got back. Ive been dealing with them for years of going back and forth and they are ill equipped. They tell me to travel 3 hours to be seen by a nurse when I need a specialist. This is unacceptable.

Unable to see patients on same day if not feeling well.. rudeness was appled by a woman who answer phone. I even was willing to wait 2 days, but was told it will be 6 days instead..This place is not the same as what doctor mazzoni has wished and foreseen..looking for a new doctor for my healthcare

Great doctors. Support staff are lacking - they make appointments with you and pawn you off with someone else. When a patient asks to speak with the office manager, they redirect you to the person you had issues with to start. Very unhappy with this visit.

Mazzoni is the best comm. health care facility. The staff is very polite & attentive. No discrimination, u can be who u are & still get ur medical needs meet with concern & respect......Dr. Brisbon is the best

Got switched to a new doctor, Dr. Gross. Saw her once after my old doctor stopped working at the office and got my hormones set. Almost a year goes by (the normal amount of time between appointments that I’d had with my old doctor after 3+years of HRT). Ran out of meds, needed a refill and was told I needed to make my next appointment. The morning of, I learned the bus company I normally used for transportation to Philly went under, so I had to reschedule. Doctor wouldn’t refill my scripts unless I got external bloodwork done, citing my safety. Two weeks later, after a few messages trying to get a blood test apt set up elsewhere, no response during that time. Then a week later I get a message saying she hasn’t been in the office and will send a 2 week script to last til my apt. My question, if my health is so damn important that you can’t send one more month, then why would you make me stop them for essentially three weeks only to send a small script?? Now when I go in to my rescheduled apt my labs are obviously gonna be f*d due to your lack of availability.

I love this new location! They are even friendlier and they all deserve recognition! John Izzo has been wonderfully patient every time I have questions. He is a rockstar ❤️!

The work is important but the organization is abysmal. How many controversies (public or quieter, internal issues) must there be until they realize that the the leadership is failing?

Efficient, friendly, and extra helpful staff. Also have the ability to do bloodwork there which makes the experience much easier. There is a walgreens connected to the office as well. i cant think of any bad treatment at all and i.have been a patient for.years

Ive been coming here for a decade. before they moved, it was truly the best place to receive the plethora of health and mental care in philadelphia. the staff were friendly, understanding, listened to you, appointments were available with the doctors you asked for, it felt like a family. ever since they moved to bainbridge and all the doctors started leaving, its just not the same level of care at all. appointments are non existent, they had none of my paperwork or history ready when i showed up. the staff seems to be more annoyed than ever, and short with the patients. the doctors dont seem to know anything. the mental health staff were clueless about all the things i asked. i dont know what happened, but i wish they would go back to the way it was before bainbridge. ive already switched providers, it was hard to do, but without that level of care, i dont see any point in going there anymore.

Not professional at all,,unprofessional front desk ppl on the 2nd floor. No compassion what so ever.

Im suppose to be having surgery in January 15th and its already January the 10th & my sergeants needed another lab work to continue my step to surgery but mazzoni fail to comply on making another appointment for lab work which may result in cancellation. but anna & ash is the only amazing people in their. I will be finding another trans friendly clinic.

Great staff, sliding pay scale, by far the best for LGBT healthcare. Their new place is modern and spacious.

Horrible horrible. I drove 3 hours after waiting 4 months for an appointment only to find no parking. The lot wasnt full. They expect people from out of town to find on-street parking. Because we were 5 minutes late our appointment was cancelled. Their arrogance and ignorance because they think they have the queer market pegged is staggering. I WAITED A YEAR FOR THE COURAGE TO EVEN CALL. F. U. MAZZONE

Phenominal, special care for youth 14-24 for std and sti treatment, birth control, help with housing, food stamps, food on sight, and mental health care for FREE. I walked in with nothing to my name and they treated me with the respect and kindness that every human deserves. I am in shock and so pleased that my physical and mental needs were taking care of by the staff and the doctor, of course. I have been looking for this type of care from philly health centers and planned parenthood and havent received an ounce of respect. Mazzoni center has made life so much easier! I feel safe knowing they are close by.

To the Health Center Department: STEP IT UP! Not performing an adequate mouth swob and missing 2 diagnoses and mistakingly scheduling a vaccination 1 month too early is unacceptable. I encourage the doctors and appointment staff to retrain on these basic functions to ensure no one has to miss work and prolong an infection unnecessarily.

I find this very convenient very clean very neat the people are very polite and do their job very well if and when I need a shot of any kind I do miss seeing my primary doctor in person. Thank you

Do not understand the bad ratings. Been to doctors in 5 different states across the country because I have moved frequently. This is by far, hands down the best doctor I have ever been to.

Great place great ppl ... Very informative, understanding and caring.

Been with them for 4 years. Love the staff and Dusty is a great doctor. Wouldnt go any other place. :)

As both a patient and a job applicant, Mazzoni discriminates based on HIV, mental health, and socioeconomic status. Their claim that they provide care regardless of ability to pay is a lie.

Everyone who works there is so kind and friendly. The doctors appear to be very knowledgeable and definitely care about your entire well being.

EDITED: I am happy to hear the Board of Directors has accepted Lydias resignation. As such I am happy to continue using this wonderful lgbt office with great staff as my primary care provider.Original post: I have been going to mazzoni for almost a decade. I will be finding a new primary and taking my business and insurance elsewhere until/ unless the board of directors replaces the current ceo that practices retaliation against Mazzoni’s many wonderful employees. I will miss my two fabulous Dr.’s (Brisbon, and Luis) lab techs, nurses, and FOH staff, but the behavior by the cis straight CEO is beyond acceptable, and I refuse to support such an organization that finds her behavior acceptable, or fitting.

Landlords be aware. Their client did thousands in damages and they will not cover costs.

I have tried to get case management from them for months but constantly got the run-around. I am transitioning and just got out of jail and they told me considering the circumstances, you wouldnt be a good fit.

They are great very caring and helpful people work here.

I love the Drs there. They are so polite and friendly, and they make everyone feel important.

Very disappointed with the lack of help offered

Wonderful doctors - when they finally see you, that is. Obscene wait times (45 minutes to an hour) and an admin staff loaded with incompetent, indifferent jobworths. Give it a miss

Being told you will be seen in September to than having no contact with me and than for me to reach out to them to tell me I won’t be seen until January 2021 is utterly heart breaking I’m so upset with this place.

Doctors are great. The staff could use a few lessons in customer service and etiquette.

Thank yall so much for all the help.... Happier than Ive been n forever ... Preciate what yall do ❤

Impossible to make an appointment. Phone calls not returned. No response to emails. Prescription refills ignored.

Nothing but good and positive ppl and staff at the center , as far as D&A theropists, and I couldnt be happier.

I have such mixed feeling about mazzoni.

My experience at Mazzoni was horrifying and experienced discrimination as both a patient and a job applicant based on my HIV and mental health status, which are both protected under the ADA.

Very helpful wonderful staff.

Great place to receive medical services

Staff here is fantastic!

Super unprofessional staff.

GREAT PLACE

Mazzoni Center best in the city

Super work the very good doctes

Very good!! I recommend.

Emmanuel Alvarez Torres😍😍😍😍