My son stayed on the ABC pods for alcohol withdrawal as a 201 and on N2 a few months ago as a 302.. he called me every day to keep me updated on how his treatment was going. From what he has said the nurses are incompetent and dont know anything about their own units. My son has diabetes and the nurse took HOURS upon HOURS to give him his insulin. This is UNACCEPTABLE! The techs pretty much run the unit but a lot of them are very rude. Ms Beth kept him feeling comfortable with resources to keep him busy and calm throughout the stay. A staff member Joshua worked with him both occasions as 201 and 302 made sure he was safe going above & beyond to ensure he was okay. The advice this staff member gave in group therapy meetings helped him a lot after discharge with my sons outlook on school, work and goals. I would recommend this place to others but you have to be careful of which staff members and nurses will be working. If you dont have a good team what is the point? the patients will not receive good care. I am fortunate my son was around quality workers for the majority of his time at fbhs.

Please do not send your family or yourself here if you have a choice. This is not a reliable place to seek mental health treatment or asylum, it is a disturbingly mismanaged and traumatizing place. The doctors, nurses and all staff do not communicate with one another and it led to a very confusing and frustrating and overall traumatizing stay during a mental health crisis. They don’t make eye contact when asking any personal questions like “how are you doing” (if they even ask) and they just take notes and get you out of the room as fast as possible. My social worker Nelson was dismissive, belittling, and claimed to have met with me every day but I saw him once on the last of my 5 day stay. I was injected with a tranquilizer twice against my will for crying too much and causing a disturbance. I was not offered consent forms for medication, treatment, or anything until my discharge date. My family was not able to have any information about my treatment even though I expressly signed forms for them to be given information about my treatment. They do not run the programs they claim to. I was not told the medications I would be taking, and if I refused or questioned my medication it prolonged my stay. Some of the staff are kind and warm, but only about 5%, it’s really luck if the draw. People are dirty, hungry, confused, and lonely here. Visitors are not allowed, the rules change every shift depending on what the staff feels like doing for patients. The days went like this: vitals taken at 6:00 am, visual “location check” every 15 minutes 24 hours a day by staff with no conversation or check in, medication at 8:00, breakfast at 8, maybe a group at 11:00 where we talked about what gratitude means like we were children with no intellect, lunch at 12, “quiet time”, maybe another group if they felt like it, medication, dinner at 5:30, medication, quiet time, and lights out. It was so lonely and heartless. I met with a therapist once for 15 minutes, who I will say was incredible and kind (her name was Cory) but only once?! It really felt like I was just being held, medicated, and passed along through horribly managed “groups” that they claimed were therapy. I have been to multiple inpatient programs, and this was by far the worst. Please do not send your family here if you have the choice.

Very disturbing place. Do not allow incoming phone calls at all. Fortunately patient had an FBI agent in family. Patients do not see psychological councilors. Theyre not treated for food poisoning. Came out with pneumonia. Very dangerous facility.

If I could give this place zero stars I will. My son called me and said he’s being bullied by not only the staff, but the kids as well. He’s been there 5 days and not one call from the doctors and the nurse called me a liar when my son called me saying all the ways he wants to die. I have left about 10 messages today to have SOMEONE call me. Apparently there isn’t a single supervisor or patient advocate after 4:30. They won’t let me see him on video because it has to go through the social worker. The social worker has yet to call me. They took him off all of his meds, but they are not giving him anything to ease his depression or anxiety. I’m 3 hours away and the nurse Shannon doesn’t even have enough respect to learn how to pronounce his last name. How is this this place even allowed to operate?!?

If I could give this place ZERO stars I would! I had a family member who came here for help and didn’t receive ANY HELP! The staff are unprofessional and the doctors are even worse. They lose personal belongings and it takes at least 10 phone calls to actually get a hold of someone and when you do get a hold of them there is nothing but attitude. They leave patients dehydrated, gross food and group therapy is a joke. This place is like a prison and has failed MANY people who go there seeking mental help. I don’t understand how they are still open. Please if you’re thinking of going here or are seeking for a place for a loved one or friend to get help DO NOT GO HERE!

Unsafe, uncaring, & unsympathetic. Unprofessional, illegal goings-on starting with confiscating personal property & personal valuables. The staff caused me VERY VERY much undue stress& upset which ruined & wasted VERY MUCH of my recovery. I was inpatient purely for psychiatric care, & left in tears upon finding my valuables bag opened yet again, which contained my smartphone, my insurance & access cards , & my keys.

I’ve been here when I was 12 and the staff were nice I remember one staff member who was super nice and the kids there are cool too i learned how to play poker and chess and remember the good kids there

Reading these reviews makes me sad. The workers there are overworked, underpaid, and still somehow find the strength to go to work everyday. Seeing these reviews makes me even more aware of that fact.So many people at this hospital just dont like the fact that they are there. A lot think they have no issues at all, and many only focus on when they get out, rather than why they are there. I attempted suicide and was admitted, and KNEW I needed help, even if I knew it wasnt going to be super pleasant.Just keep in mind that the reviews here may all be subjective, and humans tend to review a site more when they hate something than when they love it. So I want to speak out and say that I stayed present and took all the help I could get at Fairmount, and thank them for giving me the hope I need to continue living.

This place should have been shut down years ago. My daughter was admitted when she was 11, CHOP recommended it because she needed to be diagnosed. The very first day she was there she was jumped by four girls, it was like a jail for bad kids instead of being a place to help kids with mental issues. When I signed her in I wrote on every page of the 50 page document that I had to sign that they were under no circumstances to give her needles to put her unconscious and they did it several times during her stay. They also put her on extremely high doses of depakote and Seroquel, which were never tested on children. One of theCapria or something advised me to just give up on her and admit her to a residential facility. Absolute nightmare!! Thank God I put her in another place and got her the right meds and help and shes doing great now.

Food was ok. Always thirsty was in there March 2021 messed my knee up asked to see a doctor there was no doctor or they thought I was faking I have to have surgery dr Neil Cohn worst physiatrist I ever dealt with sat in my detox room for 2 days with my messed up knee thank god for my father picking me up I signed myself out of that deplorable place. No smoking allowed first thing literally I see when I look out the window of my detox room a patient smoking enforce the rules or just let them smoke

The only good thing there was Mr Allen Mr John Mr C and Mr Brett other than that it was horrible rooms were disgusting bunch of drawings on the wall it said for the first night I see dead people on top of the ceiling of my bed but Dr Moore was not a good one but I met another one there I didn’t get his name but had a very thick African accent who was super nice and happy. Other than that this place is the opposite of luxury like it says.

I self-admitted (“201”) into the Adult Unit at Charter Fairmount and stayed in total for ten days, this included necessary services for both substance abuse and mental illness.The staff at Charter Fairmount Adult Unit, such as Ms. G, Raven, Dr. Fayed, Counselor Cary, Naim, and pretty much every Mental Health Tech, Counselor, Doctor, Nurse, Maintenance Worker, Nutritionist, all the way to the cafeteria staff is extremely supportive, patient, and genuinely passionate in influencing our positive change. They all together create a safe, welcoming, secure environment for us to rehabilitate and reintegrate into our community.Counselors use DBT or dialectal behavioral therapy, similar to CBT, it’s really useful for evaluating, controlling, and understanding our behaviors and mood changes, regulation, and emotional state of mind – such as the SUD’s diagram or subjective units of distress.Ms. Beth, the Supervisor for the Unit, is very hands on, is always available on the floor, and appears to have an *all-day open-door policy* for any and all staff /+ or patient which is awesome. I always felt safe here, the environment is clean, the food is very filling, delicious, and staff go above and beyond constantly to make it feel like “home” for us. We are not locked down on the pod, which is really helpful, and with trust we are given the ability to move about the unit so that we can regain our confidence, and social skills – something many of us have lost or deprived ourselves of by abusing drugs, insomnia, or stopping taking our medicine.The schedule is very structured but leaves plenty of time for outdoor recreation including basketball, football, soccer, kickball, and just general socializing together outside. The staff bring in their own music, their own speakers, and are always interacting with us so that we do not feel like patients, controlled, or that we are beneath them. The staff let us “play DJ” sometimes, and all around it is just a family environment, really great – and actually, it was significantly harder to leave this facility than it was to enter. This was my first self-admittance into a facility, specifically as an adult.I highly recommend Charter Fairmount Behavioral Health for any Adult or loved one seeking precise, passionate, accountable care for their family member suffering from substance abuse and addiction, or other mental health challenges.I’ll miss you all, and hope that it’s God’s will to work such a meaningful career as to a facility and family like this which is responsible for the positive evolution, recovery, and rehabilitation of the most vulnerable population.Thank you for helping me to be a better me (emotion regulation), finding my best self (mindfulness), and showing me how to smile and be happy again.

This place sucked !! Rude staff. My first day there in 2019 the guy asked me why I was there so I told him and his reply was “ ok cool “ .

This place was absolutely horrible and I left worse than when I was admitted. The staff was absolutely horrible and I never felt safe. They would give you meds and not tell you what they were for, or what they were, and thats only one of the problems with this place. NEVER I repeat, NEVER SEND YOUR KID HERE

Do not send your child here. Just dont. If I could give less than 1 star I would. My child was admitted on Tuesday at noon. She takes meds twice daily, including meds unrelated to her psych care. She didnt receive any meds until Weds night at 8:30, and some were missing. As of Thursday at noon, I have yet to hear from her social worker. My daughter begged me to get her out.

Was here 2 years ago. I had barely seen sunlight for weeks, and was dehydrated constantly because the drinks they gave us were frozen solid and wed have to thaw them out or try to scrape tiny pieces off to chew on. Took 4 days to get a trashcan in the bathroom, and staff there would yell and insult the kids. Completely dysfunctional facility.

I was there for around a week in the adolescents unit. I spent around 5 days in both units. A good portion of the staff were rude and or disrespectful to me and other patients. Dr. Moore was so unprofessional, it was insane. When I informed him that group therapy wasnt for me, he said, with a straight face, Its all about you, huh? this wasnt a joke that he made. he was completely serious. he then, a few days ago, made fun and jokes about another patients eating disorder. I had to wait 3-4 days before my treatment plan even started. Some of the staff would talk about patients behind their backs, as well. The only thing they take into account is what your mood and your goal is. They are supposed to take vitals daily, but barely do. They sometimes loose patients belongings. Not all of the staff was rude, though! The entire therapy department (eggplant purple colored scrubs) was extremely nice! Not to mention, the food was horrible. It was always cold, and stunk up the entire room. Overall, this was a very unpleasant experience. I didnt get the help I needed, but at least they set me up with a out-patient resources.

In early 2021 My daughter had to spend some time inpatient on the adolescent unit at the Horsham Clinic and then a month later here at Fairmount. She loved Horsham so much that we started seeing other behaviors she picked up from there, then she 201d herself to Fairmount. This was a wake up call for her to get the help she needed, stop messing around, because she didnt want to go back. She complained about some of the things others complained about in these reviews, but from a parent perspective, the nurses, social worker and doctors were all very responsive and made time to listen to me concerns. She did not complete the PHP at either place.

I hated it there and no one took me seriously. Truly a nightmare. Do not go here please

I honestly really hoped after reading the bad reviews my grown son who has suffers from mental illness would get some help at this facility anyway after filing 302 paperwork. And, I would not be another person aligned with these negative reviews. But, here I am. My son was committed a week ago, and since being there has called me practically every single day with some horrible form of mental abuse, threatening, yelling, still making accusations that never happened and are untrue, and just as aggressive in tone as the day he went in. I reported all of this to the social worker. Now I do realize everything takes a bit of time, so I was advised hed be there another 2 weeks. Yet, after only one week my son calls me to tell me he was being released. I immediately called the facility, and the social worker told me the reason is because he is responding well to the medication, and doing everything they ask of him, and see no further reason he should be held. Not once taking into account anything I reported or his current state of mind he has shown me through various calls. I dont know how they have not witnessed any of this behavior from him I reported since its being all done under THEIR watch, on their phones. I feel defeated and they just dont care! Id never recommend this facility to anyone and now have to figure out how to keep myself safe from his abuse.

I called because I needed an old friends number & lil ol lady 302d herself or something she so rude. Craaazyy she said well listen. Friends come and go. Im like wow. Glad Im not there no more. 😂 only down to earth one is Joel he needs to give her some medication or something.. Cheer up woman

I spend 37 days in 2015 throughout rehab and I can tell I love it, the Psychiatrist treat me like a human being and since that 37 days in rehab I have been clean thank God. I will recommend to anyone who what to change they life.

In the adolescent unit they isolated us in our room with absolutely nothing to do, no tv, no phone, no books that weren’t “approved” (basically nothing but children’s books), nothing for up to 4 (or more) hours a day. i had to ask multiple times for a pillow and they didn’t give me one until the THRID day. there were physical fights every single day, and they would take away “privileges” like THEARPY if someone got in a fight. we had group therapy for a hour every day but if there was a fight there would be no therapy at all or it would be cut short. the rooms were absolutely disgusting, i had to set down towels all over my room so i could walk comfortably bc with my OCD i cannot walk on a dirty floor. “dirty” is an understatement, it was FILTHY. they didn’t change the sheets after a patient left, so when i came in i was sleeping on someone else’s dirty sheets. the showers and rooms were covered in hair and grime and the water barley came out. i never met with a therapist one on one, they did absolutely nothing for my mental health except make it worse. they didn’t follow my dietary restrictions and would “forget” to get my food (no beef no pork) and would get irritated with me when i would say i can’t eat what they gave me. the “school” was horrible, they didn’t contact my school or my teachers and now i’m missing tons of work. the staff didn’t follow covid regulations and didn’t wear masks or wore them incorrectly, i now have to get tested for covid because i am experiencing symptoms. i was made fun of by staff for being deaf, i got scolded for asking “what?” because i couldn’t hear, she told me it was “disrespectful” to ask her to repeat herself WHEN I AM PARTIALLY DEAF AND CANT HEAR. one member of staff singled me out and embarrassed me in front of everyone. we were allowed 2 calls a day for 10 minutes, you weren’t allowed to call anyone but family. she made me cry in front of everyone even after listing it was a trigger for me. the other patients in there would make fun of my tourettes and the staff did nothing about it. i was genuinely so scared to tic in there because i was scared of “making a face” at someone and getting beat up. they would also encourage fights and say things like “BEAT HER A$S” when someone would fight. the staff got up in patients face and disrespected them multiple times. i heard staff gossiping and making fun of patients MULTIPLE times, which made all of us feel unable to ask for help or express our feelings. in conclusion, if you have the choice NO NOT ADMIT YOURSELF OR ANYONE ELSE TO FAIRMOUNT.

Disgusting, The Building, The Staff, worst experience ever had!!!!!

Seen these reviews as bad. Was sent here a few times over 20 years ago. The reviews are just like what i remember. Now im 40 and still have nightmares of this place . From experience. Do not send your children here.

They were happy to give me the care I needed in the moment and take money from Aetna on my account. However, when one of their social workers named Sheila made a huge screw up and forgot to email part of my FMLA form to my job so that I could get my back-pay from when I was gone both she and Dr. Silverman refused to acknowledge the mistake and sign said paperwork. As someone that lives paycheck to paycheck, this put me in a hole that I still havent crawled out of. Thanks for getting me on the right meds I guess, but I want you to know how messed up all of that was. Dont expect more than the bare minimum here.

I had to go here while I was going through some things mentally and I really credit this place to saving my life , I also made really good friends and I value all the groups I attend and the plan I made to ensure my safety.

10/1/20 UHS is a TERRIBLE ORGANIZATION. Horsham Clinic ( Dr James Yi, Therapist Kristen Sacco-Ott, Supervisor Stacey Saunders, Director Megan) discharged and transported my child to a different facility without telling me. Stacey Saunders and Kristen Sacco-Ott ignored my phonecalls and emails all week. Me and HORSHAM POLICE paid them a visit on 10/8/20 and did a full police report on each individual person9/19/20 All UHS FACILITIES PARTICIPATES IN CHILD TRAFFICKING/ KIDNAPPING, MEDICAL KIDNAPPING TO TEAM UP WITH DHS/ SOCIAL SERVICES/ CPS AND THE COURTS/ CITY SOLICITORS TO EARN THOSE BONUSES OFF OF CHILDREN. Me and my childs in home intensive case manager have not been able to get a truthful update on my childs stability for 1 whole month now. UHS-HORSHAM CLINIC Dr James Yi, Therapist Kristen Sacco-Ott, Supervisor Stacey Saunders, Director Megan have lied to me and CATCH ( withholding information about my childs stability, diagnosis, medications, and out patient serices) and instructed the Adolescence II Nurses not to contact me the mother with any reports ( injuries, restraints, etal). Stacey Saunders has been denying that she instructed the nurses to do such thing when replying to the emails of my childs whole treatment team, but every time a witness and I call Horsham Clinic Adolescence II Unit Nurse Karen, Nurse Kat, and others clearly state Stacy stated and updated in the chart that all reports about your child must come from her to you. I am not allowed to call you or answer any of your questions when you call. Stacey Saunders is you only point of contact. Then Stacey Saunders, Dr James Yi and Kristen Sacco-Ott never mentions anything about my childs restraints in the weekly ZOOM FAMILY SESSIONS with me and The CATCH PROGRAM. How we found out Nurse Karen did call once due to her supervisor told her to call me 9/10/20, but now shes going back to following Stacey Saunders rules as of 9/17/20 when me and a witness called Horshams Adolescence II Unit to get a update on my childs stability. She clearly told me and the witness that Stacey is your point of contact. I spoke to DON Joan last week and she lied and pretended that she was going to correct this matter. BY LAW Horsham Clinic does not have the right to withhold information about my child from me the mother.*******Dr James Yi HORSHAM CLINIC another UHS Facility1. tried to force me to accept a med for my child without explaining the purpose of the rxs first. He told me he was going to report me to CPS if I didnt do what he said.2. He told me theres no such thing as side effects to medications3. He kept it a secret from me of another diagnose he gave my child.4. Hes currently refusing to allow me to have a professional copy of my childs current diagnoses.5. He told me I dont need to know the diagnoses to accept the medication.VICE PRESIDENT KERRY KNOTT is aware, and hes not doing anything to help solve this matter. This is the 2nd time Kerry Knott has allowed one of his doctors to commit crimes

When you call to talk to a patient that you just talked to an hour ago, you should not go through a confidentiality speech that she can not confirm or deny if the patient is there, seriously learn some customer service skills! Its Christmas day, I should not have to leave a message, I should be transferred to the person I spoke to an hour ago. Please train your staff or hire better as this is not the first time Ive been treated this way.

This place isnt that bad. The staff is incredible, the food is excellent and at least one of the doctors is exceptional. Yes I stay off the grid and this is not my name or picture. And yes the policies set by the higher ups suck. But you also get back what you put in, I was a false 302 but was out in less than a week. I met ..a girl I completely fell in love with, i gained 7 lbs of muscl we ca.+

I am an employee of Fairmount and just wanted to express how much I enjoy working for this hospital. Everyone I work with has been extremely professional,helpful and friendly. From my observation it appears that everyone else enjoys their job at Fairmount as well. My fellow employees exhibit dedication and compassion on a daily basis for the patients we serve.

My daughter was 302 three times and sent to Fairmount for inpatient treatment. The Doctor and the social worker refused to listen to me as the parent. I asked for a RTF program to keep daughter safe and the social worker lied blaming everything on Magellan.

Fairmount is not the best psych hospital to send a loved one. Most of the staff are unresponsive and rude. The groups are a joke. There needs to be more 1:1 therapy as everyone is not comfortable sharing in a group setting. The staff needs more training on how to work with such fragile people. A lot of us come there seeking help because we are broken and in need of support. We don’t want to be judged or dismissed or seen a check, but how a lot of you make us feel. Although I would never willing come back there there were a few people there who encouraged me and didn’t judge me. I felt like they really cared about me and what I was going through.Ms Toni, Ms. Loretta Nurse Shanika and Nurse Kelly. You ladies are truly a blessing.. thank you

Please stay as far away from this place as you possibly can. From the front desk staff to the nurses, doctors and directors, this facility is full of incompetent staff. I am confident that they are involved in Insurance Fraud. They detained my nephew for 3 days after he came into the facility voluntarily. We have decided to report this facility to the state of Pennsylvania as they need to be shut down! We will also be seeking the assistance of an attorney to file charges against this place. It cannot be legal to operate the way they do. And based on the Google reviews that I wish we had seen before he was admitted, we are not alone and we may have grounds for a class action law suit. We must do it for the sake of others who would like us unknowingly be subjected to this type of treatment. Stay tuned...

This shouldnt be a place for kids with depression, the staff was rude if you were to ask for water, it was traumatizing for me and when i would have panic attacks and wouldn’t be allowed to call my mom. I would ask for laxative and the doctor wouldnt write a prescription. Almost every night i have dreams of being in there not pleasant dreams. I’m worse then when i was in there.

DO NOT I REPEAT DO NOT SEND YOUR CHILD HERE. This place traumatized me when I was 12, the beds are dirty they give you one thin blanket that staff is rude and cold and my first doctor there tried to convince me that I did try to kill myself when I didn’t i made a mistake and didn’t think that would happen. Don’t send your kid here please.

I feel like a lot of people had never been to a rehab before going to Fairmount and were expecting rehab to be something it isnt. No, you arent going to get personal massages, or ride horses, or sit in Jacuzzis while youre there. Rehab is intended to begin your recovery from drugs and/or alcohol, and thats what this place does.There are plenty of groups and plenty of time to talk to techs or nurses about your concerns. Each person is assigned a counselor, who you meet with Monday-Friday each day. They help you find housing for when you leave, theyll help get your dietary needs sorted out, theyll talk to you about personal needs and concerns.There are plenty of cigarette breaks and time to relax and chill out. After most groups and each meal you get a smoke break, which is 15 minutes long. Plenty of down time. Youre allowed to use the phone every day (Ive been in rehabs where you can only use it once per week). You get three meals (oftentimes including second helpings) and a snack at the end of the night. The kitchen will make a birthday cake for anybody who is celebrating a birthday. On Saturdays and Sundays there are less groups, so often the staff will put on movies or allow you to nap/relax in your room (as long as there isnt a group going on).The horror stories people wrote on here are exaggerations, completely. It is NOT as terrible as they make it seem. Keep in mind not everybody wants to go to rehab to get better. Some are forced there, so of course theyre going to dislike it and bash it. Others may have expected it to be like a mini-resort/vacation.If you go in with the mindset that youre there to get better, you will. Thats all there is to it.

Aug 2018 -- Adolescent Unit -- provided exceptional care, great communication, coping plus esteem building tools my granddaughter needed. My granddaughter did say they dont mess around there yet she arrived home with great coping skills and improved self-esteem.As with all of these facilities, pack old clothes and shoes as the children are personally responsible to take care of their own belongings.The facility and program meet the needs our family relative to supports her mother needed -- clear communication, in-depth understanding as to what will be needed at home and options as to services available to them upon release.

This facility helped save my life. I had been to 5 rehabs. You get what you put into your recovery. Perhaps it was just “my time” to finally wake up and get clean, but Fairmount was the last rehab I have been in, and have since been clean for 2 years. The staff was supportive, the doctors were intelligent, and it was the only rehab I had been in that really advocated the females to love and forgive themselves.

Agree with others on zero stars. This place has insurance fraud and warehousing written all over it. A family member was voluntarily admitted 8 days ago and has seen the psychiatrist once and a social worker maybe twice. No information on treatment plans or possible release. Was told by a nurse that they can give a 72 hr notice/request to leave but the psychiatrist might just “302” them without asking if they are willing to stay voluntarily. This has left my family member afraid to state that they are ready to leave for fear of involuntary detainment (for which there is no basis). Fights and violence on a daily basis. 2 “group sessions” in the morning, one of which consists solely of listening to music, and then nothing for the rest of the day. If you can get yourself or your loved one in a different place, I would highly recommend it. Aside from the lady at the desk, many of the staff are downright unprofessional.

This facility was completely unacceptable. While most of the staff was professional, some were just rude. The amenities were poor, if you didnt ask, you didnt receive. However, if you are need to a facility, how do you know what to ask? The rooms were only cleaned upon request, which isnt totally unreasonable. But the bathrooms werent cleaned either! While someone certainly came in the room as they provided toilet paper...the waste basket was not emptied. We had to empty for ourselves and continuously ask for replacement bags. The patients would get out of order and the staff would not spring into action...other patients were quicker to assist in de-escalating an issue. I would not suggest you send your pet to this facility, let alone a loved one, friend or relative.

This place is horrible. I call to speak to my fiance . They say that they will tell him to call . Also he was supposed to be released today and he doesnt have major mental problems and hasnt ever done drugs. I need answers.

Unfortunately, my 12 yr old was bullied to the point of her attempting suicide...She was taken to Fairmount, where in a 2 week period she was able to share her feelings and get out emotions that she couldnt at home. Christian her Social Worker is a Phenomenal human being! He wasnt patronizing, he talked to my husband and I, in a way that we would understand....No fancy medical jargon, a real, human being, that isnt just Doing his job..Hes REAL! Dr Aleda(my spelling may be wrong), is also a wonderful Dr! She was in steady contact with me in regard to my 12 yr old. Even as a Dr, she talked to us in a way we would understand!! Thank you Fairmount, for giving me MY child back! Thank you to the nurses also that took care of her, and helped her get back to her!!! From the bottom of my heart for all you have done!!!!Jennifer Ortiz

If i could give this facility zero stars thats what they would receive. I will not go into details but let me for warn you that this facility is not a place to go to for help! The doctors talk down to you, the staff is GHETTO, nothing you are told is what takes place, no one has any answers, the nurses are judgmental and degrading Dr is horrible! His mannerism as a physician is unacceptable! Please do not send your children here!!! I encountered ONE compassionate staff member in my interaction with this mini jail! DON NOT SEND YOUR CHILDREN TO THIS PLACE!!!!! You would think the staff is found on craigs list!!! Such a sad and dysfunctional place for patients to come for help!!!

I was here for 4 days. I found the staff was great. I wanted the help and I got the help. I took home all the coping skills I learned and so far so good Thank you Jesus. I had a very positive experience here. N1...Sue

This place sucked i was put in the adolescences unit because i was 12 years of age i had 3 attempts of suicide and other issues we only saw the doctor once a day for 5 minutes some of the kids in there needed serious help and weren’t getting it all we did was do school , sit down in the gym, and eat , and sometimes we had music therapy and it helped she was the only staff member i liked Mr.Carlos was rude and didn’t know how to treat the patients neither did the other female staff people who were on the unit they were ratchet and unhelpful the only good staff was Ms.Abby and that’s it

My son is currently a patient there. Kelly Cummings is his Social Worker and after 3 1/2 years and 10 hospitalization this is the first time I feel like someone cares about my son and me and it has been a significant change. Thanks to the doctors and staff and especially Kelly with her dedication and follow-up with me. I am truly astounded and have hope for his future.

Thank you nurse Marcus for your compassion and help ...Just to know you and for giving me insight on how my child is doing... first time she was there last year we felt lost in the unknown of my childs where about.... God bless you

I am surprised at how poor some of the reviews are here. A brought a close family member here 3 years ago, and they were wonderful. They kept me informed on her progress, were wonderful during family sessions, and really seemed to work on the whole patient - from both an addiction perspective as well as psychological perspective. I cant say enough good things about Fairmount. I would recommend to anyone with addiction/psychological/dual diagnostic issues issues.

This place is a hell hole. If you go you can rest assured your rights will be violated. Ive never been a patient there but my daughter was. If you have an ounce of love for your child please please dont take them there. If they tell you its the only place available tell them youll wait for something else to become available. Dr Moore is crazy egotistical an unethical. He should be brought before a review board and stripped of his license.

My mom went there yesterday my mom went to give me cigs because your not allowed to have them my mom had a panic attack and they let her out anxiety attack and she called back to enter again and they said they were all filled up thank God for the reviews while she was passing her cigarettes to her daughter a big black guy attacked them and wanted to take everything from him wouldnt let him go in the bathroom thats what they have is big black g o o n s coming after you chasing you crazy they need to be a nerd in the rehab or dual diagnosis Center staff

My fiance was sent there 6 days ago for voluntarily admitting himself. He still has not been seen by a doctor. His 72hr. leave was denied by the same doctor who still has yet to speak with him. He went in because he lost his insurance and ran out of meds and noticed himself using alcohol more to cope. He is not an alcoholic he just needed help getting his meds. But they have him listed as suicidal. He has not eaten the entire time hes been there because the food is inedible. The facility is filthy and smells horrible. Theres fighting and screaming going on all around him. Hes in fear hell be attacked. He lays in his bed all day. In his original paperwork he signed he stated that he can leave in 72hrs with a written notice which he submitted yesterday. Theyre making him go to a hearing to try to force him to stay. This place is not a care facility, it is a prison!!! They are holding him against his will even though he not a danger to himself or others. If its money they think theyre gonna get theyre in for a big surprise. Not only is he not insured but we are not giving them a cent. I will be contacting an attorney today. We feel as though his rights are being violated and we will pursue a lawsuit if necessary. Do not send your loved one here. Theyll go in for help and come out being far more damaged then when they went in.

Wouldn’t recommend Fairmount Correctional Facility to my worst enemy. Food is decent though

Conditions are horrible. I was strip searched in an humiliating way. And we were not allowed to go outside at all! Groups are not well conducted and they are not well separated between mental health and addiction... I did not need to be with extreme drug users going through withdraw. I had ptsd symptoms not that. Disgusting. All they do is yell at you.

The food wasnt too good but they kept us fed, the nurses and the techs were beyond helpful, and I owe them my life. The therapist is a hell of a guy and seems to care, problems isnt with the staff its the protocol

They’ll try their best to give thier services to their patiences.

FRANCES FARMER WILL HAVE HER REVENGE ON SEATTLE

I’ve never felt more violated. I was admitted when I was a child. I don’t know if things have changed since then, but judging by many reviews, they haven’t. I came out worse than when I went in and can’t remeber all of what happened because it was so traumatic. A staff member told me I needed to smile on the day I was getting discharged, despite the fact that I felt completely demoralized on the inside. At the time I thought he was trying to cheer me up. But why didn’t he try to cheer me up when I was terrified during the whole of my stay? Now I wonder if he just wanted my mom (who was picking me up) to think I was better. The outside looked fine and polished, but the inside was a hellscape.

Horror show of a psych facility

Staff were Dicks here and the food sucked. 3 stars the doctors were great they cared and listed to everything that I had to say. Rooms were very crowded and dirty. For a private hospital this will never be my first pick again.

I was in the adult psychiatric unit for two weeks in February; I still think about how terrible those days were. Im not sure Ive ever witnessed human beings treated so poorly or unprofessionally. There was no regard for privacy of sensitive information, little regard for patients safety or needs, and a staff that almost exclusively seemed to want nothing to do with their patients. At one point, a fellow patient was filling out progress reports on us. Aside from one of the nurses and one of the floor monitors (Ms Loretta and one of the female nurses, wish I could remember her name! - they really put in an effort on our behalf, went above and beyond), the staff had little interaction with patients and rarely ventured outside the nurses station. A few patients got hurt, most were ignored, and all treated poorly by the teams meant to give them care. I gained nothing but bills from my stay there - no help with treatment. The doctor/psychiatrist created a treatment plan with only a few moments of interaction, and without really listening to the patients. It took over a week before ANYONE spoke to me about my treatment or about release, or before I met my social worker, and other patients also had little contact with the treatment teams and felt out of the loop or ignored entirely. I understand city hospitals may be overbooked and understaffed, and a lot of the staff were kind and perhaps tried their best under the circumstances, but there is no excuse for the treatment I and my fellow patients received at Fairmount.

This place is dirty food is nasty they give you tub water.they make u sicker.doctors dont know how to say goodmorning or thank u

0/5 stars. RUDE, GHETTO, DISRESPECTFUL STAFF. Abuse DOES occur here to children and adults under their care. Facility is clean to outsiders view but actually filthy. 1/2 of your belongings will go missing so take nothing important. Don’t believe me? Read the rest of the reviews. 100% straight up an awful place.

Today is 4/15/16 @ 12:59AM. My 14 year old son is on his way to this place. He signed up voluntarily.I am terrified with the reviews I just read and I AM SO SCARED for my son!! All I can do for now is ask GOD to protect my child while in this place. What did I do??? I did not know. LGH looked for a bed and made the arrangements. I had no saying in this. :( ; ( ; (

A lot of these negative reviews sound like sour grapes to me. I was there for 2 1/2 weeks and found the experience extremely helpful. My meds were adjusted properly and I am feeling much better, thanks to Dr. Lee Silverman and, for the most part, a very pleasant and helpful staff. Rats? Patient abuse? Filthy? Rubbish! Yes, there were fights, between PATIENTS. If anyone was abused it was the staff, verbally and physically. And the only times I saw patients physically restrained and sedated were when they were acting out aggressively: throwing chairs, POUNDING on the glass of the nurses station, fighting, etc. I saw my social worker several times (Miss Jasmine), had a private therapist (Miss Becca) and could find staff anytime I needed to talk or vent. I NEVER saw even one instance of patient abuse. On N-5 the staff took a lot of flak and kept their cool. Most of the groups were about 45 minutes long and some patients didnt even bother attending. You reap what you sow; you have to invest in your own recovery, be it addiction or mental illness, or both. No one can do it FOR you. Nothing ventured, nothing gained. I would wager a lot of these complainers expect someone else to do the work for them. After all, it isnt pleasant to confront your personal demons but for healing to occur it must be done. I would not hesitate to go back here (if I ever need to) and would recommend it to people I know. Stop your whining! Props to Miss Abigail, Miss Loretta, Mr. Owen and Mr. Maurice (N-2).

POOR... Awful. We went in after being told that they had an out patient program. I repeatedly asked staff if there was an outpatient program, and we were repeatedly told yes. We waited for 6 HOURS, and when the person I was was with was finally seen they said we dont know why youre here, we cant help you. He was told that there was no outpatient program, and staff acted as if he should have known that. The whole staff speak their corporate jargon as if their corporate (and yes they are privately owned) language is standard. The psychiatrist clearly doesnt care, and the social workers dont know their own policies. We waited 6 hours with a schizophrenic in the room and in the end got NO medical care. No one knows whats going on in that place. After coming home I called the office to complain to management, and was given to the social worker who saw my friend. He didnt patch me through to admin as I requested but began covering his butt, and divulged personal things discussed by my friend while being triaged, which violated privacy. Dont go here if you care about yourself or the person you are bringing.

I am convinced that the management staff at the hospital are writing these glowing reviews. My husband has been a patient at the hopsital for 2 weeks. The place is OK and the staff dealing with the families are good people but if you want to talk to someone in person about care and treatment you are going to have to make some demand. Communication is bad in this place. The website and social worker told me that I could visit my husband on the N-4 unit on Sunday afternoons from 2-3. After driving 45 minutes, I was told by the visitor desk that there were no Sunday visiting hours for that unit - sorry, come back next time. I asked to speak to the treating psychiatrist and was told he usually only speaks to other doctors but you can try to leave him a voicemail and see if he answers back. When I told the social worker there were no Sunday visiting hours, she was unaware of the change. When the staff doesnt know the rules that is a very bad indication. Today I received a voicemail from the social worker that my husband was being discharged and can I pick him up. No preparation, no advanced warning. Are you kidding me? Stay away from this place if you can help it.

IF YOU HAVE FAMILY, FRIENDS, OR MERE ACQUAINTANCES IN THIS FACILITY, GET THEM OUT IMMEDIATELY. IN ANY MANNER POSSIBLE.THEYRE FRAUDS.

My daughter was here for 10 days. I did not speak to a Dr her whole stay and since she was under 18 that was a bit disturbing. And I heard from other parents of several voice mails that where left for Dr that where never returned. Other than that the staff and therapists where great. Nurses do lot of work there so I give them a lot of credit I would recommend it for the young people

I was here 7 months ago in the adolescence unit D pod. The unit was absolutely disgraceful. it smelled so badly that new patients and parents would complain, but nothing would be done of it. There was also a ant infestation in the unit which was just horrible. it is so unclean and unhealthy for one to stay there. There was constant fighting and arguing. One time, we got group taken away from us because a fight had gotten so out of hand and the nurse couldnt handle the situation well. We where then kept in our rooms for 2 hours which was isolating. Some of the nurses had quite the attitude and when we asked for help, a lot of the time; we would not get it. I do not recommend going here or sending a loved one here. this place needs to be investigated.

Collin Gosselin went to this place and was abused by Dr. Edwards Moore! His mother Kaite Gosselin left him there at the hands of these cruel inhumane place and his father saved him by Collin smuggling out a note!Dont place your family here This place needs to be under investigation!

Horrible place to send anyone dealing with any psychiatric issues. Staff is often rude and mean often without realizing how nasty they are being. Even the social workers and doctor were unprofessional— they walked out on me mid meeting. Please don’t go here if you are in crisis.

The staff were straight up mean to the patients, one nurse gave me 200mg of something instead of 20mg and I couldve died of a seizure, the doctors lied about the side effects of medications, I was refused tylenol/ibuprophen for a migraine, I was forced off of my antidepressants with NO tapering period, AND THE LIST GOES ON.Im all for inpatient treatment, but please, look elsewhere. For your own safety, if nothing else.

My husband has been here twice with no complaints. Social worker called me on day two to let me know what was going on. He says the food isnt too bad either. No complaints here.

Worst facility I have ever been toUses false Medicaid practices and drugs you up against your will just because they know insurance will pay for it . I was supposed to be here for 7 days for suicidal ideation and was left to rot for 90 days 3 times just for my state insurance card

Horrendous place. They put me on too much medication. Now I have to deal with crazy side effects. Food was vile and comfort was nonexistent. Do not go there!!

All of the positive reviews are lies I am a 14 year old child that grew up well and did good in school, unfortunately I was suicidal. I was mentally stable the previous day of entering this place. they made my life miserable from asking the same questions every day hearing the same answer every day, but thats not the worse part.This program was made to make people feel safe until some kid gets punched acrossed the jaw,gets knocked out and lie sprawled out on the floor.It was less than a week and someone gets knocked out in fact within 1 day I entered a fight broke out .Sorry for any grammatical errors I have in this I cant help but be agitated at this monstrosity of a behavioral program

This review is being written on behalf of a close family member who was recently admitted to Fairmount. This is someone who has a 20 year history of receiving mental health treatment and care, including numerous admissions to at least 10 different mental health care facilities in the Philadelphia area. He communicated to me that the care he received at Fairmount was exceptional, and that his previous experiences at other facilities paled in comparison. He was most impressed that for the first time, he was actually involved in his own treatment plan, and his thoughts and opinions were heard and taken seriously. He couldnt say enough about how wonderful his doctor was, and the staff were just as caring and understanding. He raved about everything, from the cleanliness of the place, to the comfort of his room...to the high quality of the meals that were served! He had no complaints whatsoever, which says a lot, because he never had anything nice to say about his past experiences at other inpatient facilities. For the first time in years, he was feeling positive about his life and his future. This is a huge breakthrough, and I have nothing but praise for the staff at Fairmount who helped him get through a very difficult time, and more importantly, a positive outcome was achieved, from what initiallly seemed like a hopeless situation. The negative reviews posted here are mind-boggling! Its quite obvious that some people have very little experience or knowledge about the availability of high quality services in this area. If they did, they would have a great appreciation for Fairmount .....for thier excellence in delivering quality care and dedication to helping patients in need!

Fairmount Behavioral health was a good setting for my child and the staff was very respectful and a very clean environment I would recommend them if any of my other children needed help

My husband was brought here, involuntary. I was not contacted. He was over sedated and unable to make decisions. Again I was not contacted. I called for days without any response. I asked for the nurse, doctor, manager, director. No one called me, despite the hippa designation. The social worker spoke to me after 3 days, she was extremely kind. My husband called me a lot, he didnt know what was going on. He was scared, in pain. He told me they made him go to court and that he had two options, either stay for 15 days or 20. He said he never actually saw a judge, he was told the judge was gone. He did however, have a 303, somehow. He still called and did not understand what was going on. He was not provided the option to seek legal council before this decision. A tech told him he had to sign the form and they were just going to adjust his medication. Again, I was not responded to before during or after this, despite hippa designation. He was told he could not go to a facility close to home, this is out of state. He was not medically treated for benzo over dose of 2200, yes twenty two hundred, milligrams of xanax. He was instead given more xanax when he arrived, less than 12 hours after ingesting 2200mg of benzoids. He told numerous staff, clinical, that he could not sit because his back hurt to much to sit. He could not sit to use a commode because of the pain and he held his bowels in. He was given more sedatives, bacolfen for his physically limiting functional loss of movement. He has scratches on his hands, his pants had a hole in the leg from where he fell, he was not treated for the injury before being sent to this facility. His treating psychiatrist was not contacted, for his known mental health disease, for which he has a psychiatrist for treatment. He was placed on the aggressive behavior unit, despite his being sedated most of the first 36 hours. There was no indication, or documentation of aggressive behavior. He was brought paperwork to sign, only after I called four days demanding communication. I still was not called back until his 5th day there. I left messages on everyones machine. I was told managers, directors, etc in meetings everytime I called. He is concerned for his physical health, as it was neglected for days. His safety, as he is on an aggressive behavior unit and he is not aggressive and he is injured,, defenseless. His financial obligations, as we have both been told he has Medicaid, he does not, its private insurance. We are not even sure they have insurance information. He may be admitted under Medicaid, due to lack of communication. Most of his rights have been violated. He has not had any medication adjustments, as he was told that is why he was there. I. Have met people during visitation who also state they are unable to establish communication to administration or clinical treatment staff. They watch the caller ID and the receptionist transfers you to incorrect extensions, like a game. I. Called eight times, back to back. Same request for transfer, was transferred incorrectly until my last call which they identified me before I provided identifying information. Do not go send a loved one here. My husband should have been transferred to a location near his residence, medically treated, provided full disclose to rights for legal consult, provided patient rights handbook, should not have been coerced by staff regarding legal determinations. I should have been contacted!!! I can go on and on here. But hes there, scared, over sedated, in physical pain due to what looks like a fall , uninformed - I dont know what insurance is being used. Its not our plan though.

DO NOT GO HERE IF YOU HAVE ANY MEDICAL PROBLEMS!!!! They do NOT have an on site medical doctor and will ignore any acute medical issues that may require you being sent to the hospital! I nearly died in here and pneumonia, all of the staff including nurses and the physicians assistant said it was anxiety! For nearly two weeks I didnt sleep, eat I could barely breathe it was hell! Finally I got sent to the hospital, I was told one more night I would have finally got to sleep -but for good! I HAD THE INFECTION IN BOTH OF MY LUNGS I HAD THE INFECTION IN BOTH OF MY LUNGS THAT I GOT SEPSIS! While I was in the hospital they ALLOWED other females to go into my room and steal my clothes, hygiene products and sneakers, basically everything! Nothing got replaced, nothing! Two days after I go back there was a bad snowstorm I didnt even have sneakers or a coat because of this! Did they care NO! They have one psychiatrist that you have to beg to see. They didnt send me to the hospital because they didnt want to lose their $1,500 a day that they were making off of me. From the staff to the food its very clear all they care about is money. I could go on forever, how about the other patient a week after I came back, she nearly died in front of all of us we got sent to our rooms thats how bad it was! And they didnt know what to do SMH! They waited entirely way too long to call emergency... Fairmount do not send me an automated response to this! Telling me to contact you, you could have took care of this while I was there.

I would rather have intercourse with a random stranger and inject black tar heroin into my veins than reccomend this place to a person in need. The only way I actually received treatment was getting a piece of paper with the name of a medicine on it. The therapy they have me was being scared and traumatized to ever come back to this facility ever again. Since being discharged, I have actually received REAL help and am doing much better.

DO NOT allow someone to be admitted here and do not go yourself. They need to be shut down, not only was I asked to go to my room after some crackhead was about to hit me for thinking I was dope sick when it was really crohns disease but they just stood around while it continued to run its mouth after. That same person threw salt and a tray at someone in the cafeteria etc and staff does nothing. One of the only good things was they let you smoke even had a community pack but its usually in a little cemented off area and they cut off smoking since then. They also took forever when people were gathering at the desk and so a lady died temporarily because she needed her medication and I myself did not get back items I was not allowed to keep and my time was wasted up until they said its been too long they cant do anything about it.

DO NOT SEND YOUR KID HERE ITS SUCH A TERRIBLE PLACE THE BEDS ARE DIRTY AND ONLY A RWALLY THIN BLANKET AND YOU GET REALLY COLD AND THE DOCTORS BLAME YOU ON EVERYTHING AND THINK OLD CUTS ARE NEW AND YELL AT YOU FOR ANYTHING

The review given just before me has to be done by the management of this facility. I have been to a couple of rehabs/mental health facilities and this place was most definitely the worst. Most employees hate their jobs which creates a toxic environment. This was the first facility where I simply went through the motions to gain favor of the employees. I must say that I hope people get help for their mental issues, but please, for Gods sake, parents and patients, I cannot tell you were to go, just DONT GO HERE. Oh, and take note, the responses from the owner are completely canned. Dont call the Patient Advocate. Although I was never compelled to call this person while I was there or even now after discharge, the people who did call him (and had valid complaints; there were some patients who just wanted to complain for the sake of complaining) never received any type of response to their voicemail messages. I realize that the only way to help other people with mental health problems like myself who get caught in this place is to place a review like this. (Also, I should say that this is the very first review of any sort on the internet that I have made. I am not a web reviewer junkie.)

My wife recently was transferred to this place with out my approval no call no nothing I live in reading and this place is all the way in Philadelphia Nd I dont drive and thats not right I cant see my wife cause I have no transportation and thats wrong my wife told one of the staff to call me regards to there recommendation not even a phone call I got and that a shame a place that supposedly help but ignored my wife request when she asked to give me a call I say this place dont care about there patients and should be shut down no respect for the well being of there patients and there familys

I was in the rehab facility from Aug 1st 2017 to Aug 28th 2017. This isn’t a 5 star resort facility it’s a down to the basics intense program. I have been clean since and this is my 4th rehab in 2yrs. Mr. Ray (Rehab peer specialist) thank you from the bottom of my heart thank you for the knowledge you passed along to me about addiction and why I was never able to stay clean. You sir helped save my life and helped me to help myself get off and stay off of heroin. All I had to do was shut up and listen to what you and the other staff had to say. It’s a really simple program for complicated people. You seriously helped shed some light in some very dark places within myself ;) also thanks to Mrs. Paula, Mrs. Amanda, my counselor Jordan and Johnathan who now works on the juvenile unit. You guys are some of the most honest helpful people I have ever encountered in life and it shows that you truly love your jobs in the quality of your work and the help you provide in terms of groups and advice to addicts such as my self. You all truly helped me overcome my addiction and stay clean. Also thank you to the rest of the staff I didn’t mention. From the Psych unit to the Rehab I’ve been in both facilities and I know how hard your jobs can be. People are homeless begging for help and get a week clean and think they know everything. They don’t know anything! Seriously thank you all for the help you provided to me. You guys are amazing. This isn’t a country club don’t expect to be catered to. You get what you put in to it. The staff is 5 Star

Honestly, this place is a joke. I spent 11 days in the unit D, Im 17 years old and I found in very hard to focus on my treatment. There was consistent fighting with other patients and it didnt seem to be under control at all. The staff was very unprofessional and I even caught a male staff checking out girls butts while I was there, it was disgusting. Although I did have a horrible experience, I got the right medication and help from a few staff members and the doctor was very sweet. I would NOT recommend this place for a lot of people.

The person doing my addmistion got my social security number and tried to get two loans and a credit card. Luckily when the people from where she tried to get a loan called my mom to talk to me. She told them it wasnt me that I was in the hospital. Then after I got out a credit card company sent me a letter saying some one was trying to get the credit card I already had and had canael it. The next day after I was addmited the lady that got my numbers was not there. I would not recamend this hospital to my worst enemy.

0 stars. This place is horrible. You don’t get the help you need, you see the doctor for 5 minutes and he comes off very rude and anyone one who is professional the same. If you try to sign yourself out after 72 hours they threaten to 302 you for whatever reasons. If you ask the staff for things you need they aren’t on top of it. All they really had was group sessions every so often...I got a cold while being here, and I made it very aware to them not once did they come in and check on me or ask if I was okay I asked if they had medicine for my cold they told me no. Only good thing there were like 2 staff members that were very nice and I actually spoke to them more than I spoke to anyone else. This place is a joke! And I feel for anyone who had to stay there.

When I was 16 years old I had the unfortunate experience of being placed into his facility twice both within 6 months of each other. And both times I was admitted there I did not belong there because I was blamed for doing unspeakable things to my sister and mother, which was not the case. and because of which, I no longer have any contact with them.My first time I was admitted to this facility I was held there for 28 days without explanation and I must say that throughout the entire experience the staff was degrading especially the individual who was my assigned doctor, and the fellow patients should have been in juvenile detention or in adult incarceration for the things they said, especially to me for my lighter skin tone and ethnicity. I was truly scared for my well-being. The only thing that doctor did was put me on medications for anti psychosis and horse tranquilizers so needless to say when I was discharged I was little more than a vegetable.And the second time I was admitted to this facility I was admitted for 8 days. And within 24 hours I was physically assaulted both by a fellow patient and then by the facilities staff. Because the individual who assaulted me had a darker skin tone.If anyone is reading this with psychological problems or has a loved one with psychological problems do not go to this place it is horrible and uncouth.

Racist. Saw not one minority in the entire King of Prussia location. Was contacted for an interview for a position (which I did not apply for) based on my education and experience. Following the interview was told “I was not ready for this job”. When I followed up for them to elaborate I received no response. If you’re not old & white dont even bother applying. Y’all need some diversity because believe it or not white ppl don’t know everything.

Dealing w admits for my son for ten years and Fairmount Hospital the very worst. During his stay nursing staff either ignored my calls or did not respond. Tried informing staff of his current meds and they did not take the info. Never got a returned phone call from staff including doctor. Wasnt notified of a court date and that went horrifically. No one was willing to work with me or for my son. Its was incredible. Discharge didnt even show proper diagnosis. If they would have taken the list of meds they would have know what his diagnosis was! PLEASE REFER YOUR FAMILY ETC TO FRIENDS HOSPITAL. Everyone at Friends Hospital is willing to work w you and for the patient. Fairmount Hospital is a disgrace and a disservice to these mental health patients.

THIS IS A MUST READ!!I was placed here in mid April of 2017. I wasnt here due to anger or anything like that. I was placed here after being transported from the crisis unit at my local hospital. So, yes, I was here looking for help. Help is not what I received. I am a 16 year old girl who has great grades in school and I am very respectful. I got there at about 11pm on a Monday night. as I entered the pod, I was told i was getting taken to a room for a body search. They made me take off my clothes and jotted notes down about my body. As I was getting weighed, the lady told me I was 90lbs. Clearly, she did not know how to use a scale. She was about 16 lbs off;in fact, I had to take over and weigh myself. After that, they had me sit in the day room which had an awful stench to it. I had about 25 seconds to say goodbye to my parents. I was placed into a room with a roommate who was there for the same reason as I. There was dust, dirt and mold just about everywhere. My roommate told me how much she hated it there. I was terrified. The next morning, I got woken up from a man screaming through the hallways vitals. But instead, I got placed into a chair and got blood taken, it took the doctor 3 ties to inject the needle in the right spot. There is no therapy at this place. There is 100% no individual therapy and group therapy is playing with instruments or writing poems which no one participated in because they all took it as a joke. All I wanted to do was to get out of there.I just wanted to call my mom and beg for her to come and get me. But I couldnt. Because this place id like a jail, you only have 10 minutes on the phone a day. You are assigned a certain time too so you cant just call at a convenient time. Oh, I forgot to mention, the day room is infested with ants. They are everywhere. The staff was so rude and you could tell they were just there for the money and not to help the teenage girls who were clearly struggling. They werent approachable nor did they ask if you were okay or if you needed anything. I suppose that quiet time which was about an hour or two which we were locked in our rooms with nothing to do was supposed to help us get better. My final reasoning on why this place is an absolute disgrace is this... I missed school and I am in all honors classes. I asked for them to contact my school and get my work. They never did and I ended up doing soduku the entire time we had school and I fell so behind in my regular classes at school. This place is absolutely disgraceful and I am so sorry for whoever is there and whoever will go there in the future. Thank you for reading this and please do not send yourself or a loved one there. It will NOT help!!!!!!!!!!!

This place is a JOKE!!! If youre reading this, thinking about sending your suicidal child here DO NOT!!!!!My daughter was continuously bullied by one of the staff members named Mr. Carlos. I reported it to Diane the manager and she never called back then when I picked up my daughter I happened to run into the hag and she wouldnt even acknowledge me until I approached her. She lied and said it was being handled and that a patient advocate was contacting me that day. No one contacted me until I left a nasty review on here. The patient advocate said Id be receiving a letter in the mail along with a check that was sitting on the desk to be signed, 2 months later and I still have not received any word on the actions they took as I was promised. Also, never received a check she promised me due to their incompetent staff members losing half my daughters clothing. Ontop of that they did not even supply her with essentials such a BRUSH for her hair, she left with matted knots and had to have her hair chopped off. All the staff here was unprofessional and rude, this place needs to be shut down immediately.To whomever it is that runs the companys online page that responds to all the reviews, dont waste your time answering this one. Ive done all I could to get answers and none of you have done a thing about it. You respond to try to look good but once we reach out you do nothing.It cost my insurance 15k for my daughter to stay in this dump for 6 days and you can bet with everything that I have in me that I will fight it and also find a way to sue you as I have Every interaction recorded on my cellphone so, enjoy your jobs while you still have them!

Terrible communication and care from staff. Unsafe environment. This place should be investigated. They are in it for the insurance money. Please do not place your loved one here

I think you get what you put in out of places like these. I was placed here involuntarily, and honestly that was the best for my own safety. I had been admitted to other places before and all I could think about during those times were how much I hated it and how they wouldn’t let me out or listen to me. Thinking back, i honestly just didn’t want the help yet, and was angry to be “trapped somewhere”. My time here was one of my last two times being admitted (the last time at Mercy), and those last two times saved my life. I suppose it was time for me and I felt like I WANTED to be better, and so I didn’t feel so trapped anymore, even though it might have seemed that we were. I was more cooperative, I wanted to hear what everyone had to say, and so I actually learned a lot. They even introduced me to an art therapist during my time here. There were small smoking breaks, for smokers, and we even had group therapy outdoors when the weather was nice. I’m now 2 years cut free at 24 (I started when I was 11), and successfully coping with type one BPD. My recovery started here and also started with myself, mostly.

My 8 year old daughter was in the Apod for 7 days here after she threatened to kill herself because of how bad she gets bullied. If youre reading this, thinking about sending your suicidal child here DO NOT!!!!! My daughter continued getting bullied by one of the coward staff members named Mr. Carlos. He made comments about her weight, made fun of her to another staff member saying shes deaf and then the worst one- she was understandably upset being away from home and still being bullied so she was crying at night and he came in and told her that she better stop crying before she wakes up the other children. I reported it to Diane the manager and she never called back, I ran into her and confronterld her and she lied to me and said itd get taken care of an a patient advocate would call me. Never got a call, they dont care. Diane & Carlos may be the worst but every one (Except for Geraldine & Trent who were amazing!) I came into contact with was ghetto, rude, had an attitude, hated their job and didnt even hide it. If I ran this place I would wipe out the entire staff and start from scratch, get some professionals who are compassionate and actually return phone calls.I get that your job is not easy, I definitely couldnt do it but it requires kind, compassionate people to get these children and adults to feel better and recover. If you cant handle it without being negative then maybe this is not the job for you. Also, staff lost multiple pairs of my daughters clothing, completely vanished, I was told by Diane the staff manager, a check would be mailed to me for them but that never happened.Do not take your child here, they will get not get the help they desperately need and you will not receive any comfort or feeling like they are safe and in the best place because its very much the opposite.**Update 8/12/2018**Someone contacted about these issues and told me they would be sending me a copy of all my complaints and how they were being followed up, as well as a check for all the clothes they lost. We still never received either. They dont care, they just pretend like they do. I encourage you all to contact your insurance companies and demand they do not pay them. We got a 15k bill for the 6 days my daughter was at this dump, so that right there shows you that they are ONLY about the money.

The staff was extremely professional and nice . Dr Sem was very rude, she saw me walking behind her to come into the facility and shut the door in my face, I had to ring the bell to be let in,once she saw me come in she didnt apologize not acknowledge she saw me.The ladies at the reception desk were so nice and very apologetic for her rude unnecessary behavior. To think we leave our children with people like her. She should be ashamed of herself.

I spent about 10 days in this facility. The staff cares only for their paycheck then the well being of the patients including egging on the behavior of patients who are there to get better versus helping the patients. Including the staff on n6 talkung about their sex lives instead of well being of the patients