This was a nice facility to receive care from when I first started some years ago when Dr. Sternbach was practicing at this location. Although I still attend this location, I hate that they do not practice confidentiality here. They will discuss your medical information amongst each other in the hallway outside of your room door. They speak very loudly and the walls are not that thick. I hear other patients diagnosis and they hear mine. Mainly because they meet in the halls outside of the rooms to discuss your diagnosis or whatever your issue is. I guess no one complains and the professionals there do not care about protecting your private health information when they freely discuss you in their halls.

A friend of mine highly recommended Dr. Alicia Tucker. She sounds like a great doctor, but I haven’t been able to see her because of the incredible incompetence of the office staff. The first time I scheduled an appointment (a month away because of her full schedule), I received a confirmation text the day before and noticed that a different doctor was mentioned in the confirmation. I called the office and was informed that Dr. Tucker’s schedule had changed so they had switched me to a different doctor. I politely explained that I had specifically scheduled an appointment with Dr. Tucker and that the office staff should have called me to give me that update and ask if I’d like to see a different doctor or reschedule my appointment. At that point I requested another appointment that was another 3 weeks away. On that day, I arrived at the address in my confirmation text but couldn’t find any signage with the office name. I called several times but received a message that the office was closed although it clearly wasn’t since it was the time of my appointment. I walked around for 10 minutes then noticed a sign stating that the office was opposite their listed address and was actually in Jamestown St. Neither of the streets that are perpendicular to Shurs Lane are Jamestown so I tried calling several more times only to get the same message. I walked around for 10 more minutes and finally found the street (it runs parallel to Shurs lane). I explained what had happened to the office staff and was flippantly told that the phone service doesn’t switch over until 8:30 (this is a problem that should be remedied ASAP). I informed her that as a new patient, I should have been informed when I made my appointment that the office isn’t actually located where their listed address is and given specific instructions for how to find the office. She agreed but told me that I wouldn’t be able to see the doctor. I could see a resident or wait another 3.5 weeks for another appointment. 10 weeks is far too long for me to wait. I’ll be finding another doctor. My partner also scheduled an appointment with Dr. Tucker and was switched to a different doctor without notice and also could not find the office (luckily their phones were on that day). There needs to be an immediate review of policies & procedures related to rescheduling & patient intake; staff should be given soft skills classes; and the phone service needs to be updated with actual opening times. I hope positive changes are implemented very soon because there are far too many negative reviews of this practice.

I’ve been with this practice for three years. While the staff and doctors seem like good caring individuals, the structure and organization of the practice makes getting any consist help very difficult. Calling for help requires contacting a scheduling office who relays your request. I’ve been suffering in bed for four days waiting for someone to return my call concerning blood tests results and a diagnosis. Also they are always closed on weekends, so don’t expect any help on a weekend.EDIT: I followed up as they suggested below, but never got any response.

I’ve tried numerous times to schedule an appointment with the new scheduling system. I always get disconnected at the same point of scheduling the appointment. No one attempts to call back.

Good doctors, good facility. Safe and clean.

Called three times for a referral last week no one got back to me or sent it in. Called this week and was told they were so short staffed more than half of their staff is gone. Not that thats an excuse. Guess Ill be finding a new primary.

Good not be more dis-satisfied with the level of care. While it was not made clear to me this was a training location for new residents when I started coming here, it should be required that a more seasoned doctor is present during all appointments. I have never had an issue with this place until recently, however the resident I have seen good not care less about my health. She tells me to take a certain vitamin but not the dosage nor that Drexel would follow up w me to recheck my blood levels? TF? Anyone have a lead on an actually primary care doctor in this area?!?

I submitted a detailed version of this complaint on the Share Your Experience link that is suggested in response to several negative reviews here, but never got a response back.Their ineffective communication practices result in missed / cancelled appointments (just one example: instead of a call, I received a letter telling me that my appointment had been canceled for unforeseen circumstances.) When scheduling a subsequent appointment, the person asked me, Now, are you going to keep this appointment? in a condescending tone.I had my Nexplanon implant replaced there. Scheduling this took forever. When my appointment finally arrived, I was not informed that the person inserting it was doing it for the very first time, being talked through the process by another doctor. I was never asked, is it okay if that a resident who has never performed this procedure before do it on your arm for the first time today? It was a painful and prolonged experience that is supposed to be simple and relatively painless. The implant was placed incredibly close to the surface, presses against my skin and occasionally becomes inflamed and irritated months after. I asked a doctor at a subsequent appointment to look at it and she said that the manufacturer tells them to put it close to the skin and dismissed my concerns. Based on the advice of doctors outside of this practice, I plan on having it removed 2.5 years early.Every time I dealt with this practice I came away feeling crazy, judged and powerless. Again, I submitted a detailed complaint of these and other issues months ago and have yet to be contacted.

I hate this location because parking is HORRIBLE but my doctor is here and I have been with him for about 13 years and followed him to this office. I love my doctor and he has seen me through different stages in my life. I believe he is the lead doctor here.

I did not have a bad experience with the annual physical that I got done here but the office has not very clean. The room in which I got my blood drawn was filled with hairs and dirt. It was very off putting and the woman was throwing stuff away and touching things in the room without even using gloves

Had my first appointment today and I don’t understand the negative reviews. I easily made an appointment, the offices are nice, I was seen promptly, and everyone is friendly and professional.

Just started seeing Dr Hamilton and it was a fast and easy-going experience! I definitely recommend her for anyone looking for a PCP.

This place is very cozy and very clean! The doctors, lab technicians and receptionists are very nice! Costumer service means a lot to me. They are great! Thanks Drexel!

Try not to go to Dr Nicole Czapp. So disappointed with the unprofessionalism. I called for a blood test order a week ago and Ive been calling every single day to follow up and no one had the decency of calling back. I select this office because is close to my home. That happen also with a neighbor... I guess they do not care. They have zero for customer service and satisfaction. 0000000

Honestly i dont know why the rating are so low. Each time i call anyone who picks up the phone sounds like they actually want to speak to me. They really do try to help you and squeeze you in when they can . Ive been going here for years now.

Lackluster service. Facility is used for training so prepare for long waits and having students examine you. Billing is a mess and overpriced for follow-up visits. Try somewhere else.

I had my first appointment today and I feel as if all my concerns were met.

My appointment was at 930, I got here at 925, an it is now 10 am. An still no doctor. I have to be at work before 11. To open up the store. Now Im going to be late an get into trouble with my boss!!!I have a really bad ear infection an if they tell me again itll leave naturally or run its course im going to be upset because I cant sleep on my right side of my head it hurts that bad !

Horrible service time to switch Doctors

I never wait more than 5 minutes in the waiting room, and all the staff is so sweet and accommodating! Love this practice

Waste of time and money. I came here twice and had terrible experiences. Two years later I came back bc I forgot how terrible it was and was reminded once again. Money hungry insurance thieves who share your confidential information with strangers. Also expect to wait two hours before talking to an actual doctor. Clearly we are dollar signs, not real people.

I know that this is a facility to train students, but if thats the case, you need to have these students being supervised when they are making diagnosis. In the last 5 years I was horribly sick two times. The first time I went there in 2009, student said it will run its course. Came back 2 weeks later...it will run its course..no meds. So I went to the ER...where a nurse diagnosed me with a severe sinus infection in less than 3 mins and I had antibiotics that day. Fast Forward 5 years and I was sick again. Same type of symptoms. First visit, it will run its course...take OTC meds... Second appt 2 weeks later...it will run its course.... Thats when I said, I am not leaving here without some type of antibiotics. A real doctor came in, did some tests, and authorized antibiotics. Im all for teaching and what not, but when you are marketing yourself as a business that is taking co-pays, insurance money, and using peoples benefits, you need to make sure you are diagnosing and treating people in the most accurate and efficient way. I am younger, but I can only imagine how many dollars are being churned by the local seniors that I see in there. Do yourself a favor, on each visit, have a real doctor present. I gave this place several opportunities to get care right and I was let down, so now I am going to a place with a real doctor.

I am a Victim of Medical Malpractice drexel neurosurgeon dr. queenan hes at temple...dr.witt/kralick/aponte...It was criminal what they done to me...he was the onethat talked me into having a unnecessary surgery that left me in tremors and lied on medicalrecords to cover it up...You can find me on facebook...

Best doctors office Ive been to yet.

Terrible service! I came in seeking a routine checkup and blood work. I left with an unnecessary EKG, no blood work and an opinion about my neurological symptoms that did not make any sense. They are incompetent and unprofessional. Go elsewhere!

They lost 22 years worth of medical records, and I never saw the same physician twice. Dont trust them with your medical records - plus theyll deny receiving them.

Very nice office, friendly and professional

I cant recommend for anything more than routine. Didnt treat me long enough for Lyme and when I went back, I just got told my Vitamin D levels were low even though my issues were well beyond that. 3 years later here I am with late stage chronic Lyme. I should have gone somewhere else for another opinion far earlier.

Rude front desk staff. Very poor follow-up when pharmacy requested approval for prescription. Took 5 days, 4 calls from the pharmacist and 3 calls from me to get the approval needed. Totally unacceptable for a medical practice.

Very unorganized & unprofessional Alex Bonilla

Office often seems understaffed and it causes the doctors to be unattentive.

I am not a patient at this practice, but from the reviews, I never will be one.

Came in for an 8am appointment.

👍👍