My mom was transferred to Wills Eye ER in the middle of the night from a suburban hospital and they called me once to tell me her condition but then they transferred her to another hospital and never notified me. When i called for an update later that day, they said they had no record of her and then put me on eternal hold...twice! I had to call 3 different area hospitals in order to find her! Shes 83!

This review needs to be seen! The Worst! Rudely treated from start to finish! Arrival w/severe right Eye pain! (Triage-4pm?) I was told your right-eye has severe infection...Your left eye has a serious neurological problem(optic neuritis-I have MS)...8 hrs. after waiting/missing 2 doses of prescribed medicine-eye drops !(told Do NOT! take) ...I was Rudely! told sit down & shut-up!...If you leave we will bill! you!!! Not your insurance!...Finally around mid-night I am seen. Young! Eye Dr! after exam tells me Me!...You have a serious eye disorder in both eyes!...You could die! & if You dont have 3 scans done! You could be in serious peril!...My response!...You knew this 10 hrs ago! & left me waiting literally on the floor of the waiting room!...The Nurse! while being treated at midnight should have her medical license! revoked!...she was condescending!/vulgar!/rude! I am considering calling the Pa Dept. of Health! to have her investigated for miss-treatment of an elderly male man!...Laughing at my Blood pressure results because Wills Eye Thought it was kind of a game(sport) to make folks in-pain wait & laugh at blood pressure results!

I work in healthcare and understand and expect an extended wait in any ED - especially during these recent months. After having been diagnosed with a stye several days prior, I experienced blurred/impaired vision and I feared infection began and was seeking antibiotic treatment. After 4 hours of wait, the nurse triage seemed more concerned about clearing the waiting room than my health.I was prepared to wait; however, the nurse told me boy you picked a day to come to the ER and its going to be at least another 4 hours to see a Dr.. In addition, the nurse provided clinical advise crust typically means the stye is releasing its fluid and healing.The nurse discounted the severity of my complaints and, to my regret, convinced me to leave the ED. No alternative care options were provided.Perhaps the infection did not warrant an ED visit; but, I was willing to wait and should not have been made to feel foolish for my concern. The nurse should be counseled - Male nurse, 9/21/21, 7:30p triage time.The picture attached shows a potential infection 8 hours after leaving the waiting room. I was able to secure a same day appointment at an ophthalmologist/plastics at Lankenau hospital.

Probably the longest wait Ive had in any emergency room. I came in with my right eye swollen, red and tearing up and I came in to get it checked out. They checked me in right away and they dilated my eyes after waiting for 20 minutes. However, after this was over, I waited 4 hours to see an actual doctor. My eye was absolutely swelling at this point and it was awful trying to wait while in pain. The doctor I had was lovely, but it took 2 hours to get discharged, as well. I got the antibiotics I needed, but I shouldnt have spent 6 hours here. If you have to come, be ready to spend the whole day here.

The doctor was lovely when we finally saw her but the wait times are ridiculous at this hospital!! I took my mother there at 6pm for a cornea infection. Her eye dr told her she had to go there as it was the only place for emergency treatment. Upon checking in, I overheard another patient asking the staff for an update as they had already been waiting for THREE hours. No reasonable explanation given. My elderly mother waited uncomfortably for FOUR hours before getting seen. But it didn’t end there! The wait continued in the back. We did not end up leaving the ER until 12:30AM. 6.5 hours and my mom still needs to go back to see the cornea specialist!!! Why is it an EYE EMERGENCY ROOM without a CORNEA SPECIALIST?Just go to a regular ER. The doctor was excellent but not worth the frustration. Steer clear.

I had a great experience at the emergency room. I was referred to Wills because of optic nerve swelling. I was super emotional and nervous and all of the nurses, doctors, and even the med students were so kind and gentle with me. They went out of their way to make me comfortable and give me a snack since I hadn’t eaten all day.Gabriella was a particularly thoughtful nurse. Thanks so much!

Waiting room was dirty, had empty soda bottles, dirt and tissues on the floor. Restroom was filthy. Receptionist and security staff are rude. Waited 6 hours and still wasnt seen. I was told there were 3 other people ahead of me. I couldnt wait any longer due to childcare issues, so I left despite needing evaluation for a detached retina. Another person in the waiting room had been there for 14 HOURS and was STILL there when I walked out. Ive been in healthcare for 16 years and this is completely unacceptable patient care. Leadership needs to expand or relocate the ER and staff it appropriately. They know they are the only ER for eye issues around here, so I dont understand why they arent doing more to meet the needs of the community.

Staff was amazing, so friendly and very informative. We didnt have to wait long. The hospital was immaculate very good procedure for the Covid virus. Going to the hospital is never a great experience but the staff at Jefferson definitely makes it a little more comfortable. AMAZING JOB JEFFERSON PHILADELPHIA!!!! I wanted to add that even making the follow-up appointment for the ER visit the nurse that answered the phone was so friendly, amazing, very knowledgeable great personality all around every part of our visit to this hospital was a pleasurable experience other than the reason we were there

Everything about this place is awful! So far we’ve been here for 7 hours and counting! My poor mother cannot see out of her left eye and they don’t even care! We have seen shift changes and there is no sense of urgency! This is supposed to be for an EMERGENCY! Awful all the way around! Too bad I can’t give a zero rating! 👎👎👎

For so many people to recommend this hospital to me when I had an eye Emergency, I was better off getting help from TikTok from one of the Doctors on there... I waited 3 hours to be seen. There was no place to sit (not totally their fault). But what made me so mad was when I gave them my information to check in, I gave my insurance cards along with my ID. The lady told me to hold onto to the insurance cards. But before I put them back in my wallet, I asked you do take BOTH of theses insurances, correct? The lady nodded her head Yes. After I was seen (which took hours), As I was waiting to be discharged another lady called me up to verify my insurance. She only mentioned one to verify and then I told her I have a secondary one as well. Then she LOUDLY says we dont take that insurance. You have a copay. Can you pay now? If I wouldve known that one of my insurances wasnt taken, I wouldve went to a regular ER or just found an eye Dr. that had emergency appointments and wouldve just paid the copay for an office visit and not an ER visit.But back to the long wait.. I was seen around 4:30pm, I got to the hospital around 2:20pm. The Doctors and nurses were nice even though they didnt really provide me with much support in regards to aftercare. They told me to buy OTC eye drops but never specified which ones. The Dr. walked me to the waiting area and said the nurse will call you back in 5 to 10 minuets with your discharge papers. That 5 to 10 minutes turned into one hour and 5 minutes. I kept track of time. I have never been anywhere that it takes the same amount of time to discharge you as it does to be seen.As someone who works in healthcare, I understand when its busy but the last thing I will do is put a time on anything knowing I cant live up to that time. And another thing I wouldnt do is treat someone knowing I dont take their insurance.Wills Eye, Do Better

As a patient here in Wills Eye Emergency Room, my husband and I have been waiting for over 9 hours with his vision heavily impaired and infected! I would have given negative stars if the option was available. The attitudes and lack of concern front the medical staff and receptionist are beyond disappointing. We sat and sat and sat patiently and no one cared to even give a status update or anything of that nature. Please of you could go elsewhere, I would! This place is disgraceful

I was reluctant to go because of some of the reviews saying people had to wait awhile, but I was pleasantly surprised. I had half of a torn contact stuck in my eye for over a day and finally gave up trying to find it and remove it myself. When I got to the Wills Eye ER I was worried because there were at least a dozen people waiting and it was a Sunday. However, I was in and out in under an hour and after some effort we did find a small sliver of contact in my eye. The procedure was painless, the intake people were polite, the nurse was great, and the doctor was efficient. Intake was instant, I was called back 10 mins later, the triage and procedure probably took 15 minutes, then I waited 10 minutes for my discharge which probably took another 10 minutes. Very efficient, very kind.

I am not even going to address the fact that most of the staff works 9 to 5 in an emergency room setting. And I will not address that when most of the doctors and nurses leave for the day, everything comes to a standstill in the ER. I also will not address the fact that my kid gradually going blind over the course of the last three months is not considered an “emergency” in Will’s Eye emergency room. What I will address though is the fact that when my son is trying to speak to the doctor/nurse on call and she walks away while he is in mid-sentence and he is left sitting there in triage with the triage nurse, something is not right there. This is our 4th visit to this ER along with 3 visits to the Will’s Eye clinic and one visit to the Neuro-Op department in the last 3 months. This supposed “world renowned” EYE SPECIALIST is everything BUT that! For 3 months my son has come in with increasingly worse blurred vision and NO ONE CARES! THIS is not considered an EMERGENCY according to Will’s Eye! On this particular occasion we were there for 4 1/2 hours and had never been called back after the initial triage visit. Right before we left I asked where my son was on the list and I was told “I don’t know”. When I asked when will he be called back because numerous people had come and gone that had come in after us, I was told, “I don’t know”. When I said we had been there for 4 1/2 hours I was told yes it’s a long wait today. And no other information was given. This place is a joke. Numerous people were standing around waiting to be discharged. This is not acceptable. This is supposed to be a professional atmosphere and it is anything but that. If you think you’re going to get the best eyecare at this place, please realize that unless you’re coming in for near or far sighteness or dry eyes or an astigmatism, this place is clueless as to how to treat you. You have to come in with your own diagnosis and then they MIGHT know what to do from there.

A horrible and unhelpful experience. This made me question why I even pay for health insurance with this kind of medical care in place.I took myself to ER after being in pain all night with what feels like a lasso pulling on my optical nerve and swollen lymph nodes, I was told everything looks good and to get myself some Visine. I obviously need to see an ENT or have some tests done to see what is causing an infection that is affecting my eye and ability to function.My local glasses place could have told me the same thing. I came here for professional help and did not receive that.Luckily I care enough about myself to know I need to see another specialist and seek a second opinion and will be sharing my experience with everyone I know.

It’s really 0 starts THIS PLACE IS THE WORSE THEY DO NOT TREAT EMERGENCES LIKE AN EMERGENCY YOU WILL BE SITTING IN THE WAITING ROOM FOR HOURS AND WILL BE TAXED FROM THE PARKING SPOT THT YOU PARKED IN ILL NVR GO THERE AGAIN My nerve in the back of my eyes is inflamed and I haven’t gotta help

UnderstaffedWorking on multiple thingsDoctor didn’t even finish her conversation because she is distracted by her phone - most likely work. A few minutes here means hours.

Prepare to wait 7-9hrs.. Please bring a tent, cooler ,cold drinks, lunch, dinner and snacks to overcome the wait period. Headsphones,ipads,iPhones ,YouTube or Netflix is a must to overcome this period of wait…

Pros:-I was seen by Dr. Cai who was very friendly and reassuring, as well thorough with my eye exam. He explained everything to me very well, and even played music for me so I wouldnt be as stressed during the exam. I was really nervous, and so I appreciate how kind and efficient he and the other staff were-I was recommended for a follow up at Wills Eye Retina right across the street, and was able to get an appointment within 3 days after telling them I had been to the Wills Eye ER/what my diagnosis wasCons:-Long wait time: overall I waited for 3.5 - 4 hours, but I understand that there were many cases that night and other people there who had more immediate concerns.

I’ve been here for 6 hours with my mother who likely has a torn or partially detached retina (I’m not a doctor, but the symptoms are pretty clear). She hasn’t been called back to see a doctor yet and there’s been “3 people in front of her” for at least the last 4 hours. 🤷🏻‍♂️ Overall seems pretty bad for an emergency room.

Wait 7 hours!! Emergency? Totally not!

I am being gate kept from seeing a doctor in the 12th floor of wills eye hospital . I have a detached retina and the women that answers the phone will not let me speak to a doctor or give me a appointment . They never call me back either . My visions has gotten extremely worse because of the long periods of time not being able to see or speak to a doctor . I’m only ever aloud to speak to Alicia and she’s literally just a receptionist, and has to basically make a judgment call if she wants to give me a urgent appointment or not .

Three people in the waiting room and have been here for over 3hrs. Everyone sitting around like your not even here.

It was fast and very helpful everyone .

Waited 4 hours without being seen. They provide no guidance on when youll be seen.

Absolutely amazing hospital and ER, wait times are long after triage for more minor conditions but with this being a specialty center that’s expected. If your sight is at a critical immediate risk of being lost this is the best possible place to go.

Was taken back right away. Everyone I interacted with was great from the registration , to nurses and doctors.

They made wait for hours till I could see the eye doctor. I was dying from pain but they don’t give af. Never coming back!!!

I was sent to the ER at Wills Eye by my dr. From the moment I walked up to the window to check in I was treated very well. They triaged me before worrying about what insurance I had. The nurses and doctors as well as the other staff were all wonderful. I felt that they were truly concerned with my eye problem. All the tests were done with little to no waiting at all. The dr explained my condition clearly as well as sending me home with info about it. I will definitely recommend Wills Eye ER to anyone with an eye emergency!

Terrible service, very disrespectful, VERY SLOW IN A TIME OF NEED.

This place is total trash! Been waiting for 3 hours in agonizing pain with a near empty waiting room...stay away from this place!!

Worst experience ever in an ER. Waited 4.5 hrs and never got seen by a doctor. But they gladly took my $100.00 copay. What they do is take your money first, triage you and ignore you after that.

Horrible 5 hour wait I cant mask due to medical condition they made me have covid test which was fine (and yet went to urgent care few weeks back with rash, not knowing that could be sign ccvid and they did require me to take the test nor have a problem with my not being able to mask as many of the employees at the er did. Had me stay in a room at far end of corridor no one checked on me when i went to find out if I had been forgotten I was told yourenot to come out of that room if you w=cant mask, ignoring that I gad legit medical reason not to mask. No one checkedon me for over 4 hours as i stayed in that room. Triage nurse ward clerk and one other nurse I saw for a few minutes very nice. absent that.... (oh the resident was also nice) but the behavior and treatment there as though i was typhoid Mary was appalling andinconscionable

They dont deserve this one star. The wait time is over 3 hours long.

Excellent care..they make sure not to miss anything during the exam.

If you wanna wait in pain for 4 hours before being seen, whats the point.

I went in at 8am and there was no wait. I was in and out within 30ish minutes and the staff was extremely nice. I have no complaints about this place and I don’t think they deserve some of these low ratings.

My mother got here at 11am. Was seen at 3 pm. there were some test ran and she was to be admitted. The service provided to her was adequate up to this point. A nurse finally comes out to tell us around 10pm he doesnt believe she will be given a room this evening and we would have to stay in the ER until 🤷🏻‍♂️. Eventually around 1-2 am they let my mother back in the emergency room and lay her on a cot. Im curious as to weather this is normal/legal. The nurses here are nice people but that doesnt mask the horrible experience. So far 18 hours and still waiting for a room.

Had a Great experience, everybody was helpful and professional , compassionate, staff And doctors and nurses went above and beyond to make sure that my eye was good, much appreciated

The waiting room was nasty . I waited 3 hours. When the doctor saw me he was all in my eyes pulling and making me feel worse than what I already did. When he was finished with examining me he leftMe in the room and no one came back to check on me. He also left his trash all over the room. The only reason someone noticed me in the room was because they where trying to put a new patient in the room. The nurse called the doctor and said you left someone in the room.

Went to ER in AM. No problems. Waiting room was empty. Everyone was very nice, caring and professional.

The worst place i’ve been... here for almost 4 hours even with empty waiting room. DO NEVER COME TO THIS PLACE! This IS NOT A emergency room! 4 hours in pain, 3 people waiting and nobody been called in!

Awful experience and a waste of time and money. Doctors are unprepared and rude. A monkey can give better medical treatment than these fellows.

Went here at midnight on a Sunday due to a suspected retina problem (which Wills Eye determined to be tear in my retina). Check-in process went smoothly, and I was seen in 15 minutes. The nurse who handled my initial exam and evaluation, Natalie, couldn’t have been nicer or more accommodating; she was terrific. After having my eyes dilated, went back to reception area while the drops took effect. They brought me back in 20 minutes later, and Dr. Wu (sp?) did a very comprehensive and thorough exam of the affected eye, and identified and located a supernasal retinal tear.We were in and out in 2.5 hours. Thought these folks did a great job, and I was impressed with how pleasant and welcoming they were at 2:00AM on a Sunday night. I recommend them, and I thank them for helping me.

I have been waiting 5 hours and have not been waited on yet.

I reached there with severe pain and red eye. I reached there at 4:00 pm and could get out of there only at 11:30 pm.There were no doctors and staff was not helpful.I fail to understand what emergency means if we don’t get appropriate facilities.This place is complete wastage of time and money.

The staff was rude and did not have any sense of urgency despite our dire need and a fairly empty waiting room. We waited almost 4 hours before we could go in, despite the urgent nature. Stay away from this place!

Dont come here. Actually you have a better shot driving hours to some where else. But if you do have no choice but to come here. Bring a book and a pillow.

I dont know what the name of the lady at the front desk was but she was so rude. I wasnt in a good place when visiting (clearly if I had to go to an emergency room) and you would think if someone was uncomfortable or distraught the person at the front desk would at least pretend to care but no. Horribly unprofessional.Everyone else was friendly, nice, and seemed to do a good job but I was put off by that experience. Also, the nurse taking my vitals didnt tell me what numbers she got (like what the blood pressure was) and I think thats a little weird. I asked of course, but Id like to be informed about my results.

If you enjoy waiting for 4 to 6 hours to be seen for your emergency then come to this emergency room. Where staff will unprofessionally disagree in front of you and also love to be short with you. My wife couldnt close her eye due to the swelling and she wasnt placed anywhere near the top of the priority list.I wouldnt even know where to begin to solve this. Have two more doctors be on call for a backed up waiting room and remove the people from your staff that have no interest in having patients that want to return to this place if they ever needed to again.

Woefully understaffed. The other reviews are correct - unless you are critically injured, you will wait at least 3-4 hours to see a physician. My advice is to seriously consider whether your injury/affliction is actually “critical” - if not, seek care elsewhere. It’s just not worth the wait.

Not enough staff. There must be a better way to conduct the business of an ER. The executive team should spend a day especially on a weekend.

0/0 StarsThe wait at Wills Eye at Jefferson in Philadelphia is a terrible wait and there is no explanation. The view from the waiting room is looks directly into the back where the nurses are and can clearly see them. We arrived 8pm parked checked in by 8:20 and have now waited through a shift change. Everyone is polite but the service is terrible and the service is why people come its an Eye Emergency room so... they need to do better.

My visit to Wills Eye ER is among the worst medical visits Ive ever experienced and Ive had several. I arrived at 12:30PM and its now 10:43PM. My biggest complaint is that this hospital ER is not accessible for low vision or blind individuals despite being an EYE emergency room. I have migraines that affect my vision and I had new symptoms that were alarming. I was unable to see out of my left eye. I waited 6 hours alone for an MRI and I didnt receive a neurology consult that my resident requested. The only saving grace was my first nurse that helped me. My second nurse I saw twice and she was disinterested and unattentive. Poor, poor, poor. Shame, shame, shame. No accountability. I left without my results so I could get home. Wills Eye ER you need an audit to get improve your services. You are not caring for your patients. I respect other reviewers opinions, however, I strongly advise others to get their care elsewhere if possible.

This place is terrible! Worst experience of my life i waited in the waiting room for 3 hours.. THREE HOURS! And i was never seen everyone that had been there before i arrived which wasn’t many was seen and then people that had walked in there after i did began being seen! I spoke with the front desk receptionist about the wait to make sure i was checked and she said i was and that I’d be seen shortly i expressed that i am a diabetic pregnant woman And i know what i have i just need my prescription for being the healing process for my eye but they insisted i been seen even though i have been going to this hospital since i was three years old. They have my records but still insisted on seeing me but again to avail i waited 3hours. No wonder so many people rated them a 1 we should be able to give them negative numbers for medical negligence! Very disappointed and still in pain.

Excellent doctors, super helpful and kind staff, thorough exams give by caring doctors who know what they’re doing, and the best nurses you could ask for. I really don’t understand why people give this place such awful reviews. You have to wait a long time, but at least they solve the problem. They’re incredibly busy. If it’s not an emergency, don’t go here, it’s that simple. I heard nothing from complaints from the people around me while I was here regardless of the fact that they were treated kindly and respectfully and probably left with the exact answer they needed. I went to an emergency room before this who told me I was having ocular migraines, this place did the most thorough exams I had ever experienced and found out that I had MS and did everything they could to make sure I was comfortable. Two thumbs up to the people who work here👍🏼👍🏼

Glowing review to these guys! First of all very knowledgeable! Also very empathetic which doesn’t always happen, especially in an ER area. The wait time was less than an hour, I think half an hour and we didn’t have an appoitment while there were others who did. Staff was very friendly. Doctors told me what was going on and what they thought I should do afterwards and who to see. Very happy with this place.

Even though i read the all the bad reviews about wait time and rude staff i still decided to try my luck. The staff was amazing and very polite and the doctor that treated me was very informative and pleasant. I was there for 1 1/2 tops and most of that time was spent being tooken care of. So shout out to the staff on shift 3-11 you guys rocked! Thank you.

If you have 9 hours+ to kill, good place to wait. They do not give any expected time you will be seen. You cannot leave to have a bite because you would be afraid to lose your spot. 1 star is the worst I can give, otherwise I would have given a negative. Waited 6+ hours then I told them that I will need to leave (hungry) but I will be charged for an emergency visit even so I was not seen. Easier to drive 2 hours to New Brunswick and back than coming here. Avoid if you want to be seen within 5 hours

Should be embarrassed by their understaffing and over crowded waiting room. Waited two hours in the waiting room after initial exam waiting for a doctor. People stacked on top of one another , zero social distancing. Had to get up and stand in hallway just to be away from another person waiting.

I was in and out fast. Great people! Dr. Martha Elizabeth Ryan was awesome and is an awesome doctor. Great experience

Couldn’t be happier with my experience here. Came on a Saturday morning and I was in and out in about an hour. The nurse and doctor were extremely professional and kind

I have been here for three and still havent been seen. This worst emergency room

7 patients in the waiting room and was told that there is a flood of ambulance drop of in the back. Patients seen within one hour none! Average wait time for anyone is at least 5 hours. They definitely register you and make you pay your copayment before being seen. Already three patients left without being seen after having billed for their visit. I just wish there were federal regulations that would mandate a minimum and maximum wait time. And mandate proper staffing or even rerouting due to longer wait time. This is just fraud to be just told after paying your copayment and then being told that you’re probably looking at hour and hours of waiting.

Yes, theres a long wait, but people, youre in the middle of a metropolitan city! its suppose to be crowded, if you ended up waiting long, that means other people needed help MORE THAN YOU, its a sad truth, but having eye pain and blurriness, versus someone who has glass in their eye, or completely blind in one eye is much more important than some pain.The doctors there are great, and lovely, triage nurses too. . .

The nurse was very friendly and the doctor was very nice. I was taken care of after only 10 min. The issue with my eye was identify and I was given clear treatment instructions.

My experience was the Geatest with the Emergency Room and with Dr. RI CHARD TIPPERMAN,I PRAISE ALL WITH PERFECTION,COMPASION AND KNOW EXACTLY WAS HAS TO BE DONE.

Horrible horrible. We were there for seven hours. They couldn’t find a vein after poking my daughter in five areas. They told us to wait for someone from ICU to come and use a laser to find her vein. So, they never got bloodwork and she never got the MRI that she had been waiting seven hours for. Ppl were in and out while we had been waiting. They gave her eye drops and forgot about her. Unbelievable. I told them to discharge her after they couldn’t tell me how long we would still be waiting for MRI and someone to find a a vein. Please pray and ask God to calm your anxiety before you show up at an emergency room and have to pay $100 or more when you could have waited to see your primary/a specialist or went to a regular emergency room. It’s OT worth coming here. And ALWAYS read the reviews before you go anywhere. Don’t just take someone’s verbal referral.The nurses were nice but it doesn’t matter when your health and life is on the line and you have to wait for hours. I hope Wills Eye will see these horrible reviews and do better.

Way to long wait time. Need more doctors

We spent 8 hours there yesterday, 7 of which we were waiting. There only seemed to be two doctors on at 12 in the afternoon we didn’t go at 1am or some crazy hour where staffing was not needed or limited. The one doctor was either a resident or still training the other a senior doctor training the other so essentially it’s like one doctor in an emergency facility. Some of the reception people and nursing staff were very rude there was one gentleman receptionist/ intake that seemed to be the only nice person. They are reluctant to tell you how many people are ahead of you and will get nasty/ rude if you ask about an approximate wait time. I will never go there again even if my eye was falling out of my head. Half the staff does not know what they are talking about or you can barley understand them. If you can, wait for your local eye doctor.

Please dont go into this eye hospital ER unless both your eyeballs are dangling out of your head. We came here at 5am and if you look at my photos not one person was in the Er and they did not even see us for a hour in a half. The recc

The wait was long with $30 parking, quality of care and professionalism outstanding.

This is the worst place Ive ever been to. Literally waited 6 hours and still had 6 people ahead of me. This is my first and last time that I would come to this facility. And no I would never recommend this place to anybody.

Understaffed. Waited over 6 hours after traumatic globe injury. Should have went to penn

Very fast and efficient! Great staff.

This waiting room moves at a snail’s pace. At one point a nurse came out and said that they were backed up and short staffed and they would be prioritizing based on the severity of the issue. During the triage by the nurse for my wife, my wife reported severe pain (9 or 10 on a scale of 1-10) and she cannot even open her eyes. She’s been writhing in pain in the waiting room. Not a single other person out in the waiting room appears to be in any apparent pain. But my wife is # 8 in the priority list. So apparently, pain and inability to see are not a factors in assigning priority. This is embarrassing for Wills Eye ER.

Horrible wait time, we and everyone in the waiting room has been here for 4 plus hours. The doctors and staff needs more support. This is complete BS.

Worst place ever!! Got here 12:50p .. 3p still waiting I’ll keep yall posted of the time i leave 😫 .. from what i see after 5p

Don’t go... unless you want to spend 7-8hrs there be seen by doctor. It’s the worst experience.

My husband and I have been sitting in the er for over 2 1/2 hours. The waiting room is packed. A little girl has something stuck in her eye and no one took her pack. This places blows

I arrived at 6 p.m. And didnt leave until 3 a.m. It took long to get my testing people were not very attentive it took 3 hours to get a report for my MRI. I never expected to be in an ER for 8 hours and be treated the way that I was.

Only two doctors available. Wait room is crowded with wait times over 5 hours is the norm here.

Very bad experience waiting for 5 hours.And then go back to home.

Horrible....still waiting 3.5 hours to see someone...worse ever....

These ppl is very rude

Don’t waste your time. Horrible place and horrible service. They did not help, they did not do all the testing they were suppose to. Accuses and overall very unprofessional and I will never return there

Definitely the worst experience I’m presently dealing with. I have been here 4 hours they don’t seem to know anything. They dilated my eyes and put in an IV that was NOT needed. Now saying it might be 8 more hours. They are so rude here. It’s upsetting