I was nervous about going to this facility because of the ratings. However, my visit couldn’t have been better. I’m nervous giving blood and they were sympathetic. I arrived to find a gentleman taking my temperature. I had already checked in online, so he asked me to take a seat. I was then called up and told their computer system was down so it would take a bit longer. They took my information and told me to go to a room and would be with me soon. About 10 minutes later the employee apologized and started the procedure. She was completely nice and the stick barely hurt. The office and rooms were clean and orderly and after I was done they all wished me a Happy New Year. Even though their system was down, they did not skip a beat in taking my blood. I could not have had a better experience.

Thank you for being so professional and quick. I thought I would have to sit there and wait , but that was just the opposite I was able to pull up and wait out side they text my phone I came in and did the paper work and was able to go right in provide my sample and leave. Very easy and professional

I don’t understand why all the ones stars negative reviews I’m just saying😎🥸I went there this morning me and my daughter -on the way there within two seconds almost got hit by this SUV even though it was my light the Lady Straight was bout to end my life😳😩But it wasn’t my time yet- God isn’t finished with me yet!!😇👼😇.but yes: I was in and out.!!! I was out in 10 minutes -the ladies was very pleasant at the front desk/ the security guy was very nice. It was a great experience and a breath of fresh air thank you quest diagnostics.

Coming here to do PCR test for traveling. The place was neat,the nurse was nice and helpful , test result came in next day by email with completed information. Wonderful.

The pheblomatist who took my blood for testing was very nice and friendly but 3 days since my appointment and my arm has a giant bruise and hurts like hell. Im told this is not typical for bloodwork and so I have to say Im a bit irked. I appreciate the employee making me feel at ease but my arm should not still be in this much pain.

This location ran out of cups to pee in, which is annoying but fine. After informing me of this the woman behind the counter rudely assumed that I had waited until the last minute to have my test done (I had not) and chastised me for coming in near closing (they closed in an hour). If I could give 0 stars I would and will dislike this woman until my dying breath.

I have such a fear of blood tests and Kaye at this location was the best nurse I could have asked for. I didn’t feel a thing and didn’t know it even happened.

I was also nervous about visiting this location because of the poor rating, but I had a great experience! The waiting room was clean and spaced apart; a gentleman took my temperature upon arrival, and the online check-in was a breeze. There were problems getting my script sent over from my doctor’s office, but the phlebotomist Tia was a gem, and she was completely patient with me as we figured everything out. The actual procedure was quite calm considering I get very stressed around blood, and Tia was soothing and understanding. Overall, a great experience! I have no complaints! Say hi to Tia when you get in :)

I went to the Quest on 227 Broad St., And they were very rude. I was rude back. They retaliated by mixing up my urine with someone elses and I had to re take the test. Check your rude employees.

Says closes 4 0clock but no they lock the doors 5 of and 10 of

Close this center down. It’s basically useless

I arrived at 227 N Broad Street in Philadelphia at 313pm... I was turned away by Eric and a rude red haired woman yelling at the top of her lungs! Is was extremely unprofessional and upsetting. As she is screaming about getting out of the office at 4pm. It was 5 people in the waiting room. I will be emailing their corporate / office over and over until I receive a response

No actual way to contact the office. No voicemail box. They are in a building that must not be labeled outside and all the map apps take you to an abandoned building. I’m outside trying to call for a half hour that I can’t find the office but I’m navigating robo calls and can’t get a hold of a single person. I had an appointment and couldn’t get my drug test that I needed to do. NEVER GO HERE.

Very unprofessional need to be trained on proper customer service. Especially the skinny black ugly one with the glasses that seems to always be on the phone with her “headphones” in her ear. Try better location they need to do better..

The hours are wrong and the people were really rude and unhelpful. The security guard was at least nice.

Poor customer service experience. Wouldnt recommend going here. They close their employee drug screening at 3:30pm. This information is not available on Google Maps that I used to plan my trip there. Ill try to update the information on Google after my review. So even though I got here at 3:30pm and they are open till 4 pm, they turned me away. Have attached a photo of their hours as posted outside the door.

The woman who drew my blood saw that I was nervous and started chatting with me to distract me. She was really nice, and it helped a lot.

Woman at the desk was very rude and when she took my blood, she messed it up and hurt me arm (its still painful says later).

Had a great experience with this place. The lady who assist me was super sweet and professional. Her name is Nia. Love her!!

This morning I had an 8:45 am appointment here, I was waited on right away the technician was very nice and efficient, I was in and out in less than 10 minutes

I saw a lot of negative reviews, but I had a great experience. I dont normally post reviews, but after seeing all of the negative ones I wanted to post my positive experience. I was in and out in 15 minutes. I would definitely make an appointment instead of doing walk-in. The guy that did my drug test was very nice and informative. Really friendly people working here!

One person head of me and sat here for an hour. My ride had to go to work so a nice 3 mile walk home. AVOID THIS PLACE!

Ridiculous wait times. Was told it would be about 15 minutes, I’ve been waiting for over 90. There seems to be one staff person working. He’s very nice and professional, but is put in a very unfair situation to be here by himself. The waiting room is full to the brim. So understaffed which is unprofessional. People come for UDS and are told it will be 15 minutes, so expect to use the restroom within that time frame. If the wait time had said it will be over 90 minutes I wouldn’t have waited. Really ridiculous. Hire more staff or close.

I wish I could give this zero stars. worst experience ever. Every time they mess up with something. First time, they drew blood and after “two weeks waiting for result” ,i heard from my Doctor NOT them, that they didn’t draw enough blood !!! And I have to do it again. The second time I went back and they drew blood and the next day they called me saying that blood tube was expired and I have to do the test again !!!!! What ??? Are you kidding me???!!!!!

Despite having a short staff and a line of people the attendant was professional and courteous, despite people not having correct paperwork or being able to answer basic questions about why they were there.The other reviewers must have been trying to rush through an appointment rather than being prepared and having patience. I have had delays at any medical facility that process outpatient testing because anything can happen and its difficult to schedule since people usually show up at any time despite appointment scheduling.

Stuck the needle, took 3 test tubes full of blood. And later on realizes that oh thats a time senitive test, i can’t do that right now. I asked what are going to do with the blood withdrawn, she replied probably throw it away. Come back tomorrow it seems. The lady was interested more in going home rather attending patients.

Run out of drug tests at 7:30AM?!?!?!

This place should be avoided at all costs. There are plenty of other Quests/Labcorps throughout Philadelphia. If you value your time, its worth the Uber ride elsewhere.Ive been here 7 times now. There is usually no one around to greet or help anyone check-in. Understaffed. If there are staff present, theyre playing music or watching YouTube videos on their phone and unhelpful.Its just a weird place where nothing seems to go right. I am very patient and understanding but after so many negative experiences here involving 90+ minute waits despite making appointments and using the QR-code check-in process, I just cant ever come back here again.

Lab result was supposed to be ready in a week but now it’s two weeks and they didn’t send the result to my dr.

This place is HORRIBLE. One person collecting urine with a ROOM FULL of people waiting. Why not at least collect TWO samples at a time to lower the number sitting waiting. The wait time is ridiculous as if this a REAL doctor office. Ive been here since 1:56pm it is now 2:54pm. The Front Desk girl has NO professionalism whatsoever. This is an OUTRAGE. This location needs to be Shut Down with hiring of an COMPLETELY NEW STAFF. Seriously.

Fast service. Employees were extremely helpful.

The staff was nice but the wait was an hour and a half for a pee test, and no one notified me that the wait would be that long

I went here on a Monday afternoon as a walk-in and had a good experience with the front desk people unlike a lot of the other comments i read. I was expecting to have a long wait and have to deal with rude people, but that wasnt the case. I suggest going on a Monday. I only waited about 30 minutes and the people were nice.

These ladies work hard. Great job ladies. A+ environment. If I need any more work done Im coming here.

Even w an appt—youll wait

The staff is incredibly unprofessional and very rude. They just bark orders at you from start to finish and growl at you. Politeness does not seem to exist amongst the staff here.

It was horrible. Since it was around lunch time, the front desk was more concerned about ordering lunch from the Chinese restaurant. They placed their order while I was there - fried rice without pork, pepper steak, etc. Trey and the other two ladies were not concerned about moving the line and getting tests done. The entire staff was rude. I got there around 1:00 pm and test was performed around 2:00 pm. This place needs a whole renovation with new staff and better office appearance.

Ive been to this location twice as a walk-in before 9AM and both times the staff were very friendly and professional. If the need arises in the future, I will definitely use this location again.

Went as a walk-in for work-related drug test. I checked in using the touch-screen monitor self-checkin machine. The people with appointments were called in on time, and I got fitted in between people with appointments. Not much wait. Professional albeit somewhat overworked staff.

The front desk woman with glasses and a slightly lazy eye had the nerve to be nonchalant to everyone that spoke to her. I came in about 5 minutes to 10 and was told if I cant give a half cup sample at that second then I would have to come back at 11:45 because walk ins stopped at 10 even though on the door it says 11. I questioned why the door hours contradicted her statement and she blantantly told me walk ins are done at 10 and to come back at 11:45. I come back almost 2 hours later, sign in and sarcastically, the woman with the glasses yells out my last name and asks am I ready to give a sample now. Mind you, she never asked anyone else whos name she called out loud. She just referred them to their assigned bathrooms. I see other comments referring to her being rude so I know it wasnt me being delirious. An older woman needed help in signing in on an ipad that she clearly wasnt familiar with operating and she just kept scolding her as if she was supposed to just know how to operate it. Consideration for the customers was out the window. I eventually helped the woman since the employee working there was not going to do it, which is very sad and unprofessional. If youre not where you want to be in life than work harder to get where you want to be. Dont take your anger out on others because you dislike your job. Also, I dont recall having to put every item I have with me and on me [jacket, coat, etc] in a locked box conveniently located in the waiting room away from my sight and in reach of strangers to do a drug test. Maybe times have become more strict 🤷🏾‍♀️

Quick with appointment and very friendly technician

Waited over 2 hours to give a urine sampleThere were only 2 employees working and the woman at the front desk couldnt answer a simple question like what is the customer service numberHopefully I will never have to come here again..

In and out quickly and the phlebotomist kept up a steady stream of chatter while she drew my blood making it more pleasant than my usual blood draw.

Front desk lady was rude

*****a redacted copy of the letter that was sent to the corporate office. I waited OVER 3 hours!! ****To Whom It May Concern:This complaint is regarding my visit to Quest Diagnostics located at 227 N Broad, Philadelphia, PA on January 27, 2017. The employees involved are named Jason & Talia.The employees called patients by first AND last name. The employees left my drivers license at the front desk, face up. The information on my license was visible to anyone signing in. When I complained about the HIPAA violations I was told by Jason, Ive been working here for 5 years and this is how weve always done this I specifically asked Jason & Talia to be referred by my First name a last initial only, because I didnt want my name announced. Jason waved me away, and said you can go over there with all of thatAfter waiting nearly TWO hours, I was finally called to give a urine sample. Jason did NOT open the packaging in front of me. I had to use the general restroom for testing instead of the normal restroom because according to Jason, the lights werent working in the normal restroom. It should be noted that there were NO biohazard containers in the restroom. And the patrons couldve easily hid specimens for patients in the trashcan.The specimen left my sight for nearly a minute. I questioned this process because it differed greatly from my prior experiences. I was met with hostility and was told that my employer would be notified and I would have to test on another day.Talia and Jason were extremely rude, disrespectful and unprofession. My request were not unreasonable - I simply asked for my privacy to be respected. I would like the two employees to be reprimanded and re-educated about HIPAA and patient privacy. May you please let me know how you intend to address this issue so that I can proceed accordingly. Ill wait to file formal HIPAA complaints with the OCR and Joint Commission pending the resolution of this matter.

Very bad service. I went here two times and was refused service due to short of staff. The staff was very rude. The first day I went it was at 3:30 and no one was in there and I was refused service and I went a day later at 2:20 and I still was refused

Worst medical center experience of my life. Avoid at all costs.

Ignorant and rude. And they definitely dont give two #%?$! About their job. Called in to ask general questions about the drug test and the man talked to me like I was stupid. Then showed up at 10:30am and the lady told me to come back in an hr bc they were going to lunch. Their lunch starts at ELEVEN AM. Please fire the staff. Theyre giving this company a bad rep. Who in the right mind would hire these ppl ?? -_-

I thought I was checked in. I wasn’t, no let me know there was something else I had to fill out. I had to pee do bad I started crying. It made me want to quit my job that requires a drug test. Very upsetting!

The customer service there is very rude and unprofessional. They need a whole new crew if ask me!! Worst place Ive ever been!

If you cant get here before 10:15am or 10:20am then come at 11:45am. The staff will not pee test you because they want to ensure they can leave at 11 for break.

1 star is generous. They dont understand VA billing . Comouter crashed, wasted 2 hours due to ineptitude.

Lazy! Walked in at 10:45am. No one in waiting area... wouldn’t take me because it was past 10:00...no explanation would have taken 5mins

Very Rude. The black woman at the front desk with glasses yells orders at you, and would see black people even if they came later. Terrible service. Very unprofessional and too slow.

First they come in late after their lunch break then have a attitude, like the people waiting in line did them wrong , dont go here they are horrible

Front desk lady is lazy, unhelpful, and unprofessional. Do not recommend coming here.

The front desk staff was rude and unprofessional. The location was understaffed and significantly delayed - I have been waiting for an hour for my appointment. There are 15 other people waiting as well with only 1 technician.

Came at 12 didnt leave til 2 I was rudely told that I would go in order based on when I signed in even though I had an appointment. Only one person was ahead of me on the list. I ended being called after 10 people came in. Why was I the only one there for 2 hours and everyone else for 15 to 30 minutes. Whats worse is that everyone else got an apology for their 15 to 30 minute wait except for me.

I wish I could give this place a 0

Walked right in, no wait, friendly and skilled staff!

They’re extremely understaffed, for the amount of people that come through this office.its ridiculous place never again!

Rude, minimally competent staff. Enough said.

The staff is slow, unprofessional and rude....

The front desk lady is very ignorant

She so brutal!