(Long message)Ive been apart of trumark for about 4+ years.Like most other offices when, I come in I have a seat until I am summoned for someone to assist me. Ive made plenty of reviews and have had plenty of experiences. To my suppries this is by far the worst experience. I entered the bank everyone was busy.. Kelly was in the far corner assisting a man telling a very long story. He was explaining he lost his wallet. She ended up helping me. brian saw mecome in let me sit and assisted others who walked into the branch. When I walked up he looked at me as if he had distain towards me. He wasnt wearing a name tag. To my surprise he was the assistant bank manager. He made me feel very uncomfortable. To where I felt the need to Wright this post. He needs to be reminded of his role in upholding the standard of trumark. He made me feel really uncomfortable and didnt have a grasp on the people sitting inside his bank.Thanks Kelly you were awesome. Got me in and out.

I really like doing business at this location. The only inconveniences are the auto-lock doors they use to enter/exit are tricky.. You have to wait until one closes before theyll buzz you in at the second. Same goes for exiting. The people are very friendly though and there are stools at the counter, which is nice.

If you want a credit union that cares about you, turn around and run. All you need to look at is their hours to understand where customer care is.

This credit union, changes the goal post when ones loans get low, so to charge you more money. For instant. I started out with-at that time-a revolving credit. Now at that time, the revovling credit was also a cover for any over drafts. My understanding was also, that if I went over in my checking account, the money would be automatically drawn from the revolving acct. They have since, move the goal post. They figure out a way to charge you even though you have money in your revolving money to cover the overage from the checking acct. Especially, when accts seem to show some stress.I am a senior on a fixed income, and they know this. For this credit union, to do this, is terrible. I will not recommend TRUMARK CREDIT UNION to anyone. And I took a loan out so to py Trumark Credit Union out.

This location is always professional. The tellers have been helpful with my accounts. And ATM card replacement. Kudos to Dan that has moved on to manage the Chestnut Hill branch. And much success to Danielle, Joyce and the rest of the staff in Center City.

Great Service, wonderful Credit Union! They are not a bank, so you get better rates and so many free services

Finally a knowledgeable and pleasant place. I walked in and met with Joyce Johnson, after a few minutes talking and explaining my financial situation, she immediately understood and came up with a perfect solution. It was such an unexpectedly pleasant experience.

I love this location. Everyone is cordial and friendly. Especially Ms. Rhonda. They make my experience pleasurable every time. I will continue to do business and refer people to Trumark.

Everyone is always warm, professional and friendly. I rarely have to wait long. It is a pleasure to do business at this branch.

They are incredibly slow. They are nice people but they have no urgency with speed of service.

Great location. Wish there were two ATMs though

Great hours, very helpful, and is connected to other credit Union.

Very personalable, polite & professional