Poor experience. Nurses were great. Supervisor horrible. Different nurse everyday. No communication between interdisciplinary teams

Had NVNA for a short period of time before my uncle passed on 5-12-19. I honestly can not say enough about the hospice care he received during his last 2 weeks, they are Angels on earth🙏. I had no idea how much I needed the help until I received the help. I was still there but they were only a call away. His last day they were Amazing while I was trying to keep it together while falling apart, they truly made it so much easier for him and me as well. I will forever be grateful to the NVNA. May God Bless them all 🙏

I recently had a right knee replacement operation and was not looking forward to therapy because I had already gone through a left knee replacement 5 years ago and knew how aggressive the therapy is. Even though I know how important it is, I still dreaded it. I contacted NVNA for my in-home therapy and the day after I was released from the hospital, a PT came to see me. My therapists name is Terry and she was the best thing that happened to me after the surgery. She is professional, caring, has a wonderful personality and treats you like family. I honestly cant say enough about her. She takes her time with you and is so good at what she does, that I didnt mind the therapy at all. I cant believe I actually looked forward to her sessions with me, but I did. She explained things to me and emphasized the importance of doing the exercises every day. She was firm, but in a good way and a friendly way. I actually wanted to show her my progress when she came and she would be very proud of me. If you are in the need of a PT, you have got to contact NVNA and request Terry. Im sure everyone there is excellent, but my experience is with Terry and she is the best!!

We had NVNA for several weeks come into our home to care for our father. We had good and bad experiences. Ultimately if we had to do it again we would go elsewhere. It was clear on several occasions that the visiting nurse was not trained on the procedure she was sent to carry out. This resulted in an unnecessary emergency trip to the ER in the back of an ambulance. NVNA later apologized for the error in carrying out the procedure. Which we were all dumbfounded by. We trusted them and they let us down! If that wasn’t enough after my father died they were incredibly rude and aggressive in trying to collect the ipad in which we would register his vitals every day. If there were any time to show bedside manner and sensitivity it was in those first few raw days of shock and grief.

All of the services my mother received from Norwell VNA were delivered professionally, expertly, and respectfully. They included OT, PT, NP, RN, social worker, and Im sure more I cant remember. My mother had very rare circumstances with her health, but everyone was so helpful. She received great care, and all the while they were careful to respect her choices and help maintain her sense of dignity. I cant recommend them highly enough.

Just had a wonderful experience with NVNA, just had a knee replacement and my PT, Nicole, was excellent, she was kind, professional and very supportive. Thank you for such a positive experience

My mother has had services from this organization...home health aide, PT, nurse, etc. They are exceptional in all areas. I would recommend!