On hold 4 times for one hour and they hang up instead of picking up. Needed directions and because of this I missed my appointment

Pretty horrendous management of a company insurance error. Made me put my clothes on and leave in the middle of my visit. Offered a reduced visit rate to be seen by the doctor and said that I should pay now and get it reimbursed by my employer (which didnt make sense since that rate was much higher than the copay would be)Main issue: they refused to bill me the charges. I had to pay on the spot or leave which is ridiculous. 24 hours later my insurance fixed the issue. They could have ran the insurance today. Or billed it. Ill never be back here or recommend them for their lack of caring and service.

The doctor is wonderful. The PA is great too. The administrative staff is an absolute dumpster fire. Good luck getting anyone on the phone to make an appointment. They cancel and reschedule appointments constantly with very little warning. They repeatedly bill the insurance incorrectly so you end up with a surprise bill you need to fix. Need a prescription pre-approval? Good luck getting anyone on the phone. Have fun spending days trying to speak to someone to get the prescription filled while theyre calling the wrong insurance, trying to get your doctor to change the prescription even though the insurance didnt require it, or literally ignoring the situation entirely. Honestly, dealing with these people is an absolute nightmare. Id rather call the cable company.

I agree with the other reviewers - the office staff is terrible. I just spent 20 minutes on the phone to make an urgent appointment. I was transferred 3 times, once without any warning, and finally hung up on. Ill see my doctor one more time because its urgent, but think Ill see a Weill-Cornell doctor that a friend recommended from now on. Hopefully its not a race to the bottom for the 3 medical groups that control NYC.Updating to add that I waited an hour to be called and another 30 minutes in the exam room. Then I went searching for someone to explain the wait. The office manager explained that there was an emergency and only one provider in the office. While Im sympathetic about emergencies (my appointment was urgent and likely effected the schedule too), after 1.5 hours thats too little, too late. I left without being seen because I needed to get to a meeting.As a side note, multiple patients came and went while I was waiting so obviously there is more than one provider. The staff was general unsympathetic to my urgent matter. I called a doctor at Weill Cornell and they urged me to go to urgent care immediately meanwhile this office wont see me while Im there. I wish I had called Weill Cornell first and not wasted a day on this practice. Now I have to wait until Monday or pay $$$ for urgent care.

I felt very disrespected of my time. I waited 30 minutes for my appointment with Amy Wong (taking time off from work to accommodate) and even after that point they had no idea how long it would it take, so I went to the front desk to cancel my appointment. No one apologized or even offered some type of resolution, even though I expressed the inconvenience and frustration.

After seeing the negative reviews here, I was worried about my mammo/sono appointment, but it was the only choice. Everyone was lovely, from the receptionist to the technicians, who were warm, respectful and as gentle as humanly possible.This is my first Google review. Im not questioning that the other reviewers had bad experiences, but I thought I should share my positive experience. These tests are stressful. Nothing should add to that.

Love Dr. Scotto. So kind and understanding. I highly recommend them

Carole Brown, CPNP, is a Nurse Practitioner and is my sons primary medical care provider. We love her!!!!! I have seen Anthony Flanders, PA for myself and have been very pleased as well.

I will never go back here and I recommend that you do not go either. Having to wait for two hours with a UTI infection and never seeing a doctor is unacceptable.I had a UTI so I made an appointment. I left work and sat in the office for two hours and was never seen. For about 45 of those minutes I sat in the office with my pants off waiting for the doctor. I finally left because I had to be back at work. That night I was up all night in pain from the UTI. I even started to bleed it had gotten so bad. I had to make another appointment at a different doctor the following day and had to miss more work, all the while in a lot of pain and discomfort. I hope no one has to go through what I went through.

I had a good experience with their pediatrician but once that doctor moved to another practice it seems impossible to have the medical records of my children released.I emailed, left voice messages (missed 3!!! appointments with the new pediatrician) and still nothing.The receptionists there are like robots as soon they hear medical records they hit the transfer button. When I asked them to follow up on it instead of trying to help they just got nasty.

The worst customer service -Receptionists do not answer the phones and if they do - they put you on hold for a long time so you end up hanging the call. Then if you call for a referral - you need to call up to 3-4 times so you can obtain a referral. The same when you want to reorder meds. It is just a disgrace to have a poor customer service -

Appointment cancelled without any explanation. Received by a rude receptionist saying that the time of the appointment was incorrect. Kept being rude while we showed her the confirmation emails, and just said Oh but now everyone is in lunch break. Unprofessional.