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Maria Bonita Salon & Spa
199 Mott St, New York, NY 10012, United States
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te
Review №1

I came in twice (on two separate occasions) for a haircut and highlights. And had to come in another 2 times in order to get the services fixed because they were done poorly. Haircut, for the price, was mediocre. I have very heavy hair and he did not take enough weight off my hair. I have had to make an appointment at another salon to fix this. And they broke my hair when they did highlights and left it yellow. Also, the whole point was to retouch my roots and failed to do so. Also, when you come in within the 7 day policy to get something fixed it is suppose to be complimentary, however the hairstylist Junior finds a way to still charge you again. I paid 500$ and my roots werent even retouched. I contacted the manager and she said a refund has been made to my account. It has been over a week and I never received a refund. Avoid this institution at all costs! They just want to steal your money.

Pa
Review №2

I was not at all pleased at all with my experience here. I booked Junior for a haircut and did face framing highlights. The haircut was very poorly done, it was not cut in a tasteful manner. It look like it was just chopped off, no technique nothing. I have very heavy hair and he barely took any weight off even after I specified to do so. I also got face framing highlights. He ended up breaking my hair because again he does not work with attention or care. I ended up calling the salon again because they have a policy where you can come in and get it fixed within seven days. I still felt as though my haircut was rushed because he had other clients after me, and I noticed he took more weight off one side than the other. In fact, to this day I still dont feel he did a thorough job. Given that this is a high end salon, I expected better care and attention. He seems to just get stressed and rush you, and I saw that with other clients as well. Also, I addressed how my face framing highlights were platinum blonde in parts and yellow in others. I thought this was attributed to the toner, but he ended up admitting that he broke my hair and that when I come in again he would fix it. I knew when he had been blowing it out that some pieces were shorter than others. Again, for the pricing and the nature of the salon, this is really sub par service. Definitely do not recommend. If he were really on it and truly a good professional I would not have to constantly come in and get stuff fixed.

Pa
Review №3

I came in to do partial highlights after having previously done face framing highlights two weeks prior. The face framing highlights were poorly done. My hair broke and it was yellow. Despite this, I placed trust in junior to do my hair again thinking it would come out nice. I showed him a picture of what I wanted and let him know all I needed was a retouch since my highlights had grown out on the roots a little bit. I ended up leaving the salon with a head full of platinum blonde hair which was not at all what I asked for. I was also charged as if it were a full head job without this ever being consulted or communicated with me. Again, I had to come back to get it fixed it within a week and they tried to charge me again. and the managers response was to get a discount by coming in and getting it fixed with someone else. Absurd! It seems like they just like to jip you at this establishment. Even when you are suppose to get something fixed within the 7 day time frame, they still try to charge. Thats already happened to me twice. Ive never had to constantly come back and get a service fixed, especially at one that is supposedly high end. Save your time and money and go somewhere they will actually give your hair the proper attention and care. Will never be coming back again

ad
Review №4

I loved this beauty salon where @lazarolambertucci a colored professional attended me for more picture @adribennitez

Fa
Review №5

Maria Bonita is my favorite spot in NY to get my hair, nails, massage & waxing. I changed my hair color various times and now I am blonde. Junior Passarinho dedicated the past 3 years to keep my hair not only beautiful but healthy. My nails are always done perfectly by the amazing manicures that work at Maria Bonita. I am a singer and am usually working events and need to look perfect. If you need professional work & great space & vibe, I highly recommend you twke a spa day @ Maria Bonita. You wont regret it!! ❤️ 🇧🇷

La
Review №6

Awesome customer service pleasant Julianna was the best she massages like she was born to very welcoming great referral from Marisol returning for the next couple of weeks to get lymphatic massage only from Julianna and infrared sweat session im excited prices very reasonable get package save money a gem on Mott Manhatran.

An
Review №7

Amazing experience at Maria Bonita on Mott street! Im a busy mom on the go running my own business and used Skoop app to book a manicure & blowout same time and it was BLISS! So efficient and relaxing!

MA
Review №8

Clean place and the gentleman that serviced me was really good.

Te
Review №9

Maria did an excellent job with my wax. Its been a minute and it did sting but she still managed to be gentle. As far as safety the salon does have it together. No complaints here.

Re
Review №10

Hands down BEST mani-pedi in town!!!!!!!! Great vibes too. I’ve been a regular client for the past 6 years...

Va
Review №11

I went there .. twice because my first manicure did not last 24 hour.. so I contacted them and was able to get another one.. they made me paid and did a terrible job... I have pictures and this is sad and disappointing

Ni
Review №12

I like to do highlights, eyebrows, nails and deep conditioning! The stuff is very friendly, the services and products they use are the best! Very recommended ❤️

Am
Review №13

Waxer, Maria makes getting a Brazillian Bikini wax something I look forward to. The results are are ALWAYS perfect, and make me feel like a woman again = )). The process is the easiest and least painful I’ve ever experienced. I highly recommend Maria. She is the best to do it.

Ma
Review №14

Ive been getting my color done by Noah for 8 months now and I have never encountered such skill, warmth, artistry and JOY before. Noah is a true master of his craft, and understands color in a delightful and unique way.

Ma
Review №15

Love this place! Very professional and comfortable. Ask for Maria for waxing, shes fast and does a great job. I also did my hair there and look fabulous. All their stylist and employees do a great job. They excel in nails, hair, waxing, facials, and massage.

Ju
Review №16

I am so glad to have Junior Passarinho in my life! I fully trust his work, I always walk out with a smile on my face. He is just amazing with color, cut and Brazilian blowout. Try him out, you will not regret it.

Cl
Review №17

Love this place! And Laiz is the best!!She is helping me get away from the chemicals to straighten and coloring that I’ve been putting on my hair for the past 4 years or so. She works with amazing products that definitely are life changing! Not worried at all about the humidity of NYC with the treatment she advised me to get, because my hair has gotten much smoother since.Laiz is a great professional and very knowledgeable about the products and tips not only inside the salon but also for home care!

ma
Review №18

I had my haircut and styled by Junior Alves. My hair and I feel amazing! Free, voluminous, healthy, shiny, age appropriate, unique. He is like no other stylist I ever encountered.

Vi
Review №19

Fantastic hair styling & cuts. The keratin treatment here is the best!

Re
Review №20

HIGHLY recommended if you’re looking for a wax!! WOW Maria is the best there is!! I have extremely sensitive skin and she’s the ONLY person I will go to for a Brazilian wax!!! GO TO HER.

Zo
Review №21

Regina is a gift from the waxing gods. Somehow she’s the fastest, most thorough, AND least painful waxing tech I’ve ever had. Don’t know how I lived without her until now.

An
Review №22

The receptionist made a mess with my billing info, charged me on 2 different credit cards and I ended up with a double charge, the management reply was “I don’t see the double charge in my system” and I ended paying $200 out of my pocket. DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION

Sa
Review №23

Ricardo Gomes is a wonderful professional. And he really does wonders!!! His assistant is also very knowledgeable and sweet! I had an amazing experience!

ni
Review №24

I like this place. They are great and I got a haircut. My cut was done to my request. He listened to what I wanted and I walked out exactly how I envisioned. This place is a good salon with stylist that have a lot of experience.

A
Review №25

ASK FOR MARIA FOR WAXING! she is fast, efficient, kind, and picky! She pays attention to all details and completes the job with a smile. Maria, thank you so much for complying to all of my requests. I cannot speak to any other services here.

Em
Review №26

Had an extremely negative experience trying out this salon for the first time. I was pointed to the waiting table by the owner (who was on her phone at the time) where I waited until 20 minutes past my appointment time. I asked an employee for an update and a glass of water, but didnt speak English and got the owner. The owner was brusque and impolite. My stylist had clearly been double booked, and rather than apologize or try to make amends, he cut my hair in a record 8 minutes, as the client next to me had a timer on her hair color. When I indicated the cut was not the same as the picture I gave him, he said oh! You wanted the cut in the photo. When I voiced my concern to the owner, she said that it wasnt her problem. Cannot stress this enough. Do. Not. Go. Here. It was such a bizarre and rude experience.

Br
Review №27

Marília is the best nail artist!! 💛

Al
Review №28

I have only been here to get a brazilian wax, but have not had a bad experience-and keep coming back! While in the past I have had people do a horrible job down there, at Maria Bonita I have yet to have a bad experience. If you get a chance ask for Regina, she has been waxing for over 30 years, and really knows what she is doing-and will make sure you look great while still making the experience quite quick so you are in, out, and looking good in the end.

Je
Review №29

Go to for all waxing needs (loyal customer for over 8 years). Both Regina and Maria are amazing.

Ad
Review №30

The place is very nice and sophisticate, I went there because my lovely and caring Laiz Casagrande works at Maria Bonita, Lais knows my hair for a long time I did some hair treatment with her, keratin, botox, hair cut....and her products are the best and Laiz knows about all kinds of hairs and whats its really needs, almost forgot the coffee is great ;)

Ma
Review №31

Had a Botox with Lais and OMG I never imagine how amazing my hair looks and feels.Lais is so sweet and very professional I recommend without a doubt.Thank you for making me feel and look amazing 😉

Ay
Review №32

Well, I would like to say that Laiz Casagrande, she is just an amazing professional, she is the one and the only to take care of my hair about Botox treatment and about everything to make my hair straight and no frizz at all for so long, like 3 months straight.So, I had to say about her here cuz she is really great and she explain everything, making you comfortable about it...I recommend Laiz Casagrande 100%.

Re
Review №33

Outstanding service, best brazilian salon Ive ever been to.

G
Review №34

The people are great but the prices keep going up and up and up... raised twice within the last year already...And yes you did raise prices on waxes from 52 to $58 recently...

Gl
Review №35

Best French nails and pedicure of my life. Marcela us the best!!

Te
Review №36

I learned of the Maria Bonita Salon and Spa through the Intel pop up when they had a curls and braids bar session. I decided on braids and the person helped me create a hairstyle with multiple braids. She was very nice.

Ta
Review №37

Five stars to hairstylist Rogerio Cavalcante and his assistant Priscila! Attention to details, great color/haircut knowledge and amazing results.

Fa
Review №38

Impeccable service! Sofia is a doll. I highly recommend to whoever is looking for a great massage!

An
Review №39

Been going here for years. Super consistent good service and lovely team.

Jo
Review №40

Im new to New York and as I touched down I noticed that my hair was looking a little dull, my ends, a little frayed (understatement). After doing some research I decided to check this salon out. the ambiance was comfy, classy and everyone was very welcoming. I was greeted with a glass of rosè and after the hot cab ride it was a good way to get my appointment started.was very mindful during our consultation and at the end of my service my hair color was even, it was glossy, it looked healthy and despite being a brunette it had dimension, depth. The color WASNT just flat solid one block of black boring color, which is what I was afraid of. My cut had beautiful layers, that gave me some edge and my bangs finally werent a confusing mess on my forehead. I left the salon feeling like I came out of a Pantene commercial. But aside from that what really stood out withwas the way he carried himself. His style was on point, his smile was genuine, his conversation was entertaining but most importantly his work was top quality. TOTALLY RECOMMEND!!!

Ri
Review №41

The manager told me that she will call me back she just needs to talk to the owner. That was last week and I still havent heard back! This is the worst customer service and hair service Ive ever experienced in my life!!! Also my hair is so damaged from being bleached and dyed... for my hair color to look the exact same as it did before my hair appointment here.DO NOT GO TO JUNIOR!!!!!!HE WILL WRECK YOUR HAIR! HE DOESNT LISTEN TO WHAT THE CUSTOMER WANTS, AND DOES WHAT HE WANTS. I SPENT A COUPLE OF DAYS BEFORE THE HAIR APPOINTMENT TO CREATE A PINTEREST BOARD WITH HAIR COLOR INSPIRATIONS. I TOOK MY TIME EXPLAINING THAT I WANTED MY HAIR A LIGHT BROWN SHADE (ALSO NON-BRASSY). MY CURRENT HAIR COLOR WAS MEDIUM/DARK BROWN. I SPENT $150 FOR JUNIOR TO DAMAGE MY HAIR AND FOR IT TO LOOK THE SAME? ALSO THEY WONT REFUND MY MONEY. IVE WENT TO OTHER SALONS AND DYED MY HAIR MYSELF, AND ITS NEVER BEEN EXTREMELY DAMAGED LIKE THIS. WAS HE EVEN TIMING THE BLEACH & DYE SESSION?SO AVOID THIS SALON AT ALL COST! There are plenty of salons in Manhattan, do your research and read reviews. Also get someone that is an experienced color specialist. Maybe I should have made an appointment with the other stylist. If thats the case, why did they hire such a horrible stylist (Junior), hes not experienced at all and hes wrecking the salons reputation!I dont usually complain, but my opinion has to be heard to save someone. If they tell me now that they will refund my money if I take off this Google review, I will reject that. I really want to save other potential new customers their time, money and hair!This was the first and last time I will go to Maria Bonita. Dont base your opinion on nice Instagram pictures (thats what I did), based it off of real customer experiences.*** UPDATE: OWNER REACHED OUT TO ME ***The owner, Fernanda saw this review and texted me. (Im assuming she got my cellphone from their system.) She was professional and was concern about my bad experience at Maria Bonita. She said that this was the first time hearing about my experience, so the manager didnt tell her. Im assuming the manager told me that she will call the owner so she can just get off the phone with me and never call me again. The owner mentioned that she will retrain the manager and Junior (the stylist). Which I find a relief. So they can better accommodate their future customers. Also the owner mentioned that I will get a refund for my trouble, which I think that was very professional of her. She handled the situation I went through gracefully. To be honest, I wish I requested any of the other stylist. I would probably be happy. I still cant recommend Junior to anyone, I would never wish that upon someone. The Instagram photos that originally interest me to go with Maria Bonita was from their top stylist. So I would recommend at least trying their top stylist.

Pr
Review №42

Best nails you will get in nyc

Es
Review №43

Perfection! Maria Bonita is an amazing salon and the service is exceptional. I had my first velaterapia session and I vow to continue. I look forward to future hair appts w/ Ricardo. My hair cannot thank him enough.

Yu
Review №44

Ive been going to this salon for years now and I must say Regina is by far the best Brazilian waxer!

Ma
Review №45

The best

Mi
Review №46

The man who blew my hair out did not listen to what I wanted and ignored what I said the whole time. I asked for lots of volume and he made it straight and burned my ends.

Ma
Review №47

Excellent spa and service!

Ca
Review №48

The BEEEEEEEEEEEEEEEEEEEEEEEEEEESSSSSSSSSSSSSST place ever! Roger, Regina, Maria .... u all rock!

Pa
Review №49

Great service and ambience

Jo
Review №50

Highly recommend

La
Review №51

Rogério is amazing!

MA
Review №52

The best always :)

An
Review №53

Regina is the queen of bikini wax!

Eb
Review №54

The best place ever!!!!!!

Fo
Review №55

I had my hair done with (And?) I had a terrible experience and Mrs. FERNANDA, from what happened, ran away from talking to me, here my family and close friends dont step anymore!whoever touches the lords son with bad intentions will see the gates of hell open in his life, a curse 70x7 stronger than you caused him. Amen.

Pk
Review №56

I arrived full of expectations, but I probably wont be back here, Ill post more details of my experience soon.No legacyis so rich ashonesty. ”- William Shakespeare,

Vi
Review №57

Great service

Lu
Review №58

All the staff are amazing, great professionals.

go
Review №59

I already went to go my mother and beautiful ♡

Information
81 Photos
59 Comments
4.5 Rating
  • Address:199 Mott St, New York, NY 10012, United States
  • Site:http://www.mariabonitany.com/
  • Phone:+1 212-431-1520
Categories
  • Facial spa
  • Hair salon
  • Massage spa
  • Nail salon
Working hours
  • Monday:10am–9pm
  • Tuesday:10am–9pm
  • Wednesday:11am–6pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:10am–7pm
  • Sunday:10am–9pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Toilets:Yes
  • Wi-Fi:Yes
Planning
  • Appointments recommended:Yes
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