The only competent individual in this establishment is the eye doctor who seems to maintain a level of professionalism but unfortunately the front store staff have an arrogant and dismissive attitude. I understand we’re in Chinatown and haggling for a deal is common but not in a place of business where insurance is covering the cost. One particular employee by the name of Z, is by far the worst and deceptive sales rep. After my eye exam as opposed to explaining my coverage that my carrier will provide without hesitation attempting to have me pay out of pocket. Stay away from this place!!!!! And proceeded tossing one frame on the counter and I asked if any other colors or styles and simply answers “I didn’t think you would like these.” Seriously!Edit:the reply from the Store is completely false. The sales rep never informed me of my basic coverage from my insurance instead immediately trying to sell me lens for my existing frames and flip flopping on the price to ultimately charge full price while still charging my insurance. The lens were not tinted but anti-glare. The sales rep stated the $90 for the lens. When asked what does my insurance cover he stated on $25 of that amount and proceeded to say he misquoted me that boss had changed the the lens price recently was now $110. Which if anyone understands the SCAM can obviously see the sleazy tactic of inflating the price to still charge the customer full price and still bill the insurance. So the basic frames were fine and that’s I all got with the basic lens charged to my insurance. Btw, I ended up going to their other store on Mott street that charged $80 for the lens as normal transaction which was the same discount with my cheap insurance lol… and for the record ZERO PRICING WAS DISCUSSED PRIOR TO THE EXAM… ALL LIES!!!

We had a great experience here. Jack went out of his way to help us fix a frame. He even helped us fit it correctly and went above and beyond to help us. Amazing customer service

The eye doctor was very nice and he listen to me. The front in people made me feel comfortable. Universal Optical is number 1 in my book and Ill come back in 2 years for a follow up. And Ill bring someone in to get there glasses for ther first time. #onward

Super professional even according to my fancy Central Park West eye doctor, great selection of frames including top brands, very reasonable prices (I got designer frames here, no knockoffs, at 1/3 the price of midtown shops even after insurance),incredible service including long after you buy. Very much worth the trip from anywhere in the 5 boroughs.

Awesome customer service!

Dont come here