If you struggle with mental health and are seeking help and support, please avoid Mount Sinai ER. They will send you to the Comprehensive Psychiatric ER. And there you will be faced with staff and protocols that dehumanizes patients. People who struggle with mental health are human beings, They should be treated with kindness, respect and sympathy. And not with dismissiveness and contempt which only traumatizes patients in the process. I cannot stress enough, please do not go to this institution if you are seeking mental health support.

Use only if you are very seriously sick! The young doctors are poorly trained in basic healthcare treatment, however Staff Nurses and PA are great competent professional but ER itself seemed unclean dimly lit poor ventilation and worst of all the dismissive rude inattentive doctors who are in no way fit to receive emergency cases! If you can NYU is better option!

Neglectful experience had to beg nurses for water, yes water. I regret coming here but needed the closest hospital possible and feel like I’ve actually become sicker. I will not be back. Also doctors are dismissive and tried to Diagnose me when I have clear medical records in front of them. One doctor suggested I LEAVE WITH A 103° FEVER. I insisted on staying but should’ve left and went to NYU. don’t risk your health with these unprofessional nurses. One nurse told me to “stop crying”. Only nurse that was kind was Roselyn.

Good service the nurse was very kind and professional ,everything was fast compare to another ER though the waiting room is quite tiny but cant complaint at all ,good staff..

Good service. Very caring, professional, and respectful nursing and medical staff! Everyone is great here

They have a great, accommodating staff of nurses and doctors that made my visit more bearable. Thanks for being so professional and kind.

Went to visit my grandma in the silver buidling, 8th floor. I got to the floor and I was told to put on a blue gown and wash my hands and put my bag inside a orange bag. I told the nurse the patients name and she still took me to the wrong room. I checked up on my grandma which btw she hadnt received water for 2 days. (The nurses will try to play off everything) Previously my grandmother had given me complaints about the nurses not being there for her and not helping her, so I was constantly be calling the nurses and they would yell back at me as if I was my fault or my grandmas. Exiting the floor i asked where i could dispose of the gown, I proceeded to wash my hands and I later saw another nurse and she saw me removing my gown while i still had my jacket on and she rolled her eyes at me as said why i didnt take of my jacket.

Went yesterday slow nurse and doctors gave me meds I was already taking and discharge me still in pain and having blooded urine

Administrative staff was horrible...however MD Alex Bonilla was phenomenal! Very well mannered, polite and comforting. It’s a shame you can’t go to the emergency and request to be seen by a MD who truly cares! You rock MD Bonilla

I broke my toe and was left laying in a bed with my toe bleeding on the floor and a nurse walked by and goes “oh my, you’re bleeding”. yes.... that’s why i’m in an emergency room maybe you could help me......

The rest room was disgusting. It smelled like urine and there wasnt any soap or paper towels. Very concerning being that we are in a pandemic.

Go to NYU er. This place is overrun with kid doctors/interns that can’t pronounce Medications correctly.. you care about your health go elsewhere . No knowledge or experience. Just wracking up hospital bills. Don’t ever go here , ever. Very scary . All the bad reviews are 100% legit. Such a dumb

Came at night with an eye pain. Staff and doctors are very responsive and professional.

I came in having an anaphylactic allergic reaction which is time sensitive and appreciated the quick, effective treatment I was given at the Mount Sinai Beth Israel Emergency Department. The staff, nurses, and doctors were kind, listened to me, and explained things well.

Staff were rude, I had to wait for 5 hours in the emergency room of the hospital with an open wound where they told me I would need to have 6 stitches, but didn’t do anything because it was a dog bite and could get infected. After 3h waiting I saw the doctor, she asked if I’ve had the tetanus shot before and I didn’t know, I looked it up on my files and went to show her, she told me she didn’t needed to see it and that she would give me it anyways, the nurse walked into the room to give me the shot, I told her I’ve had the shot 2 years pior, so she just walked away without saying anything. My wound really did got infected but because THEY DIDNT CLEAN MY WOUND before make the bandage! Now is infected and they didn’t even prescribed me any medication for pain, only for infection and didn’t gave me instructions for when to take it or not also.

I was here yesterday in the pediatric emergency and I am very happy with the service that they provide to my son and also to my daughter that was not sickThe nurses and staff were very nice and made sure my son was ok before discharging him,they offer chips and juice to my daughter someone came to play with her ,give her crayons to color and she even got a tablet to playThis was the most pleasant and comfortable ER visit that I had in my son 17 years of age

Very old and dirty. There are always ambulances idling by the entrance emitting diesel engine fumes. Additionally security does not enforce their no smoking policy. As you enter or exit the building youre forced to walk through a toxic fog of cigarette and/or marijuana smoke. Go elsewhere if possible.

Have had bronchitis from a Respiratory infection. Just wanted to see if I could get an albuterol inhaler to help with the cough. (I get bronchitis every time I get this).5 1/2 hours later. No inhaler. Screw this im out of here.

ER Lost medical records and didn’t fax them to my doctor for my follow up, rude staff on the phone, no one can be reached for a follow up, had to physically go back to the ER to get my records sent and they charged a fee to send the records they didn’t send over in the first place. Go anywhere else if possible.

The worse service Ive never seen . I was trying to find a nurse or doctor for my friend but only once nurse came and told she is waiting for order of MDFinally we spend all night and my friend got a help from PA he was very nice , but she never seen a MD

Best quality and medical support emergency location in Kips Bay Area. Polite nurses and knowledgeable physicians.

The worst hospital Ive ever went too!! I went in there because I had serve abdominal pains, and uncontrolled bowel movement. They put me in a regular chair in the triage next to a man who was making bowel movements in a bed pan. I was literally watching this man deficate in front of me, and the smell was unbearable. I walked right out of the er and went to kings brook. The staff is unprofessional, the only way your get seen and taken seriously is if your Jewish or if you come there on a stretcher. The WORST experience Ive ever had in a medical facility in my life!!! If your in serve pain or actually need medical attention for something serious DO NOT I REPEAT DO NOT GO THERE!!!!

Beth Israel immediately addressed my husbands symptoms with a medical team of specialists.

The staff and nurses was very kind and polite, I was treated well.

The the doctors specially women there sucks ...they take for ever to see you! And dont acknowledge your presence!!

The nurses in the paternity area were terrific.

Very carrering

The worst experience ever.

Getting better

Staff is very friendly.

Long wait.

It is very clean and elegant the bilde is good