This is by far the best medical facility I have seen anywhere. I have been treated by several docs over the last couple of years, and all of them have been spot on with treatment advice and follow up. The front desk staff is efficient and polite. The facility is squeaky clean. Ive told them many times that Im so lucky to have found them.

I traveled from Queens for a 4:45pm appointment. Ran late and arrived at 4:54pm. Was still made to check in through the portal (which is a ridiculous and unnecessary process when you’re not even a new patient) and asked to pay my copay only to be told that I’m super late, Dr Mehta will not see me, I have to come another day and will be refunded my copay. Apparently there is an 8-minute grace period that no one tells you about, and then I am told that I can’t be seen because I am scheduled for a 50-minute appointment rather than a 30-minute one.. whatever that means, because Rina Mehta walked out of the office at 5:19pm, whereas if I was 9 minutes earlier she’d be staying until 5:35pm.

I do not recommend anyone going here to see a doctor or seeking medical advice. The service is unfortunately apathetic and rude. The doctors dont respond to referral inquires and lack customer service skills.

Absolutely no bedside manner for any of the doctors on staff at this location. the only doctors i have seen at this location that humanize there patients (dr. mcgregor and dr. nassar) have since left the practice, for good reason it seems. in this past month, i have dealt with belittling, traumatizing doctors (dr. mehta and dr. dropkin in particular) who were more worried about what time they could get home for dinner then the physical and mental health of their patients. dr. mehta treated me like i was simply an unstable hypochondriac, offered zero sympathy, unclear advice and no explanation for treatment, and did not follow up on my blood results with any explanation whatsoever. after dealing with her utter disregard for human empathy, i made it very clear to the third doctor i was seen by this month (if this doesnt say something, i dont know what does...),dr. dropkin, regarding my rights as a health care patient (ie. that i should be properly informed on what his prognosis/informed opinion is, not just left to contemplate if they even listened to my symptoms in the first place). dr dropkin explained away his coworkers disrespectful and unprofessional behaviors, saying maybe she was just not the right doctor for me, and then followed up by asking me about my mental state. i was asked to fill in a form describing my anxiety levels, even though i clarified that i have been recieving pyschiatric treatment for years now. dr dropkin’s response to that was perhaps you should change your medicines... like... excuse me? this was my second time seeing him, ever, and he has absolutely no idea about my mental health history, so to offer “advice” on the subject is incredibly unprofessional, nonetheless rude. I made it very clear that I an already working one-on-one with a therapist and pyschiatrist, and i have made that clear since i became a patient at this practice a few years ago. i have dealt with incompetence and passive-aggressive behaviors from too many doctors at this location to stay silent anymore and i will be leaving this review as to make sure new patients are properly informed about the emotional capacity and hasty practices of these doctors. i hope to recieve a lengthy apology from both of the doctors listed above and assurance that they will work on their limitations and flaws in treatment as listed above.

I put 5 stars for my doctor who is amazing. However, the people at the reception are not super friendly but they are nice. They would gain by welcoming patients with a smile and a friendly way. Or at least pretend. haha! But I dont want to be too harsh cause they are still professionals. The have to work on their soft skills though.

I have been a patient at Mount Sinai since December 2019 and have only words of thanks and recognition to both the administrative staff and the health professionals, they are amazing and caring. My primary care physician is Dr. Ann Glassman and I am really happy having her to take care of my health.

Not sure if these other reviews have the correct location. This is the 8th street location. I’ve been coming here every three months for a few years now, and I’ve never waited more than 5 minutes of wait time to get into a room. That’s literally why I come all the way from Jersey to see the doc, cause I hate waiting in germ infested waiting rooms.

I get the impression that no one here actually cares about patients. The doctor I saw was fully unconcerned. Reception is no better. The first thing they ask after your name is “what insurance do you have?” I sat here for an hour before I was finally seen and watched at least eight people come in. All the same thing: “what insurance do you have?” Not even hello or kindness. If someone is at a doctor’s office, it’s likely because they need to be. I can’t think of anyone who’d be here and endure this treatment for fun.

A bunch of knowledgeable young doctors who seem to really care. When the one who saw you is not in for a follow-up phone call, someone else calls you right back. Truly positive experience

Save your life and go to a center that really cares. I’m not sure what happened to this location but, they do not have your health as a priority. Seriously an issue from leadership to the front desk. I would go in depth but, being triaged wasn’t even a thought here so that should be telling. As of this moment, my pcp is no longer located here. I’m headed to actually be treated.If you need a doctor fast go to CityMD a few blocks away.

I transferred over to MtS when the Center of Health and Healing was acquired by this group. Unfortunately, the level of service does not compare and all of my doctors have since left this group. In calling to retrieve my medical records, the VM was full and when I reached a person to ask for my medical records, they hung up on me.

Great place Dr Rajiv Agashiwala is excellent doctor treated me for my illness

My usual doctor is Lily Wong, but she was not in the office so I had to schedule a last minute 4:30 PM appointment to see Dr. Gray because I was experiencing excruciating pelvic pain while walking. The subways had delays. I could not walk. I arrived at 5:50 and he refused to see me. Instead, he wanted to send me to the hospital. He was not seeing any patients at the time (his 5:45 patient was having her insurance verified) and still, he refused. The receptionist was not helpful - she referred me to appointment maker who said that while there were two doctors available, neither would take me.Oh yes, and lets not forget that I called in the emergency on Tuesday and Dr. Wong only responded to my call on Thursday. Its a shame that I like her as a doctor, but in terms in the practice, it is the least sympathetic and most unresponsive I have ever encountered.

I showed up for my appointment 5 minutes early, only to wait over 45 minutes. I had to leave, as I had other appointments, and waiting that length of time for a scheduled appointment is unacceptable. They kept telling me, just a few more minutes. There is a sign in the lobby that if you dont give them 24 hours notice when cancelling an appointment that they will charge you. How about I charge the doctor for wasting my time. What a joke- if the doctor is running that far behind they should call the patients and give them the option to reschedule.

If i could give negative starts i would! my great OB office, merged with this one and its been a disaster to get a hold of anyone on the phone and to try and figure what dr to see is even worse and they havent completely merged the office.

One of the worst and most unprofessional experiences with a doctor in my life. The office staff was rude and actually lied to me about being able to fill a prescription. Both the doctor and staff did not return phone calls after repeatedly promising to do so. Avoid this place if you need real treatment.

I have been using this practice for many years for my annual. Dr. Simonson is very professional however, the office wait times and inability to capture someone on the phone became increasingly unbearable - Ive been waiting 30 minutes for someone to pick up, as I type. My last visit I met with another practitioner because Dr. Simonson was scheduled to be out indefinitely. I was uncomfortably rushed after a sonogram and the receptionist was miserable, so I finally decided to finally switch doctors.

If I could give zero stars I would. This place is the worst. I have been trying for an hour and a half to schedule a follow up appointment for my mom. They dont care at all about their patients.

If you have an hour to wait each time for your apt, go ahead!

Terrible wait times for office visits.