Absolutely stunning place! Phenomenal. We could not have anticipated a more luxurious experience. The massage was incredible and the facial was rejuvenating. My skin looked flawless when I left. The staff was extremely professional and attentive.

Wow! My massage was everything I needed. The gentleman there doesn’t speak English but he uses his Google translator which makes it easy for discussing your preferences. There’s a lady there who speaks English and can help, if needed.I received my 60 min massage from the man and my boyfriend from the woman. The man does realllly good deep tissue but checks often to ensure you’re okay. I love deep tissue but if you need a more gentle experience my boyfriend told me the lady didn’t apply as much pressure… but overall a both were a great experience.My only surprise during the massage was my towel was removed beyond my bottom. I was fine and felt comfortable b/c I’ve received massages in Asia, but if this is not your preference please let them know.

Great hotel if youre ever in New York the Big Apple

Absolutely stunning. The couples suite spa experience was amazing. The kind of service you expect from the Mandarin Oriental.

I was expecting more luxury in the amenities considering they charge $245 dollars for a 50 minutes massage. The spa is pretty small and you only get a small jacuzzi and a small sauna. Very overpriced in my opinion.

Excellent Oriental Qi massage

Its scary how good this massage was. Best price to quality ratio without a doubt. The customer service is great. Water provided, kind greeting, soft music. I cant wait to go back.

Just had a massage from Kimberly and it was probably the best I have ever had! She had perfect pressure and knew so much about the body and what I needed to feel better. I will be back again and would recommend her for everyone!

I had my first facial with Carolina, she was fantastic! She walked me through everything she was doing and provided great suggestions on products and services to use. The overall experience was so relaxing, I will definitely be back again!

The Mandarin Spa is a old, the amenities are dated, the manager is beyond offensive, the pricing is extraordinarily excessive relative to the quality of the service, and the “couples retreat” package is a waste of time. We’ve never seen a set of massage therapists that perfected the art of wasting time and manufacturing delays to minimize the amount of the service. And the foot ritual experience involves nothing more than the two therapists wrapping your feet in a towel, nothing more and nothing less. This was my birthday and my boyfriend was shocked at the lack of anything related to a “couples experience.” There were fake flowers in the treatment room and there was not even the thought of a glass of champagne after the treatment even thought it was requested twice beforehand. This spa is a waste of time and money. The spa at the Peninsula Hotel New York is better value, the customer service is more considerate, and the amenities are much more refined.

I am reflecting on this experience today and have to say for the money, over $400 including tip that they add into the bill for you for 80 min massage, I am very disappointed. The physical space is beautiful but the massage was mediocre. I had a $30 massage last week in Chinatown and it was better. Don’t waste your money.

I really love to pamper myself from stressful days from work. I love the service here because it has what I like to avail on my relaxing day. Good service and friendly staff.

Service was nice, but everything is old there. In this place hasn’t been any renovation since it’s open. Hairdryer only one for everybody and works sooo slow, sauna not hot, old shower with transparent curtains (for that money seriously?).

If you are stressed, this is a geat place to relax. Take advantage of the meditation sessions, it is worth it. The customer service is helpful but make sure you understand the prices and individual prices before booking ahead of time.

I honestly cannot get over what I paid for a basic massage at the Mandarin Oriental Spa. It was well north of $200 and I didnt get any add-ons. The massage was good but it was not the best I have had in NY and certainly not worth the price. I did really like the water bath area with sauna, rain shower, and plunge pool. They also had a nice relaxation area for post massage where you could sit in comfy lounges with great views of the city while nibbling on healthy snacks. The experience was nice but I can get a better massage for a better value elsewhere.

Great service !!! Would come back here again. The best working person there is Patricia. If I needed any help or question she will answer is a positive and great attitude. Will go back there for sure.

Amazing views accompany your spa. The massages are great. I have heard the facials are good too. The location is very convenient. But its quite expensive.

Was treated to a day of Spa, I was certainly in heaven. One of the best massages I ever got. Did sauna and soaks overlooking central park - you cant beat that. Pricey, but worth the special TLC every now and then

The Spa at Mandarin Oriental is the ultimate in relaxation. The atmosphere is so serene and tranquil-the mood is set with warm burning oils and egyptian cotton robes and slippers are a nice touch. The natures radiant facial literally emptied my pores. I look forward to my next spa day.

Madarian Spa is one of the most horrible facilities I have visited! Daisy the manager is unprofessional and takes no accountability for her poor service! The website notes they open at 10 am amd our appt was at 10 am. We arrived at 10 and then she essentially said we were late and only were going to receive a 35 minute service vs 50. The heat wasn’t working as well so no sauna, hot tub etc was working. Her solution was a whopping $50 discount on a $600 bill and free passes to the sauna anytime! Really? Save you money and go to a reputable facility.

Hardware and ambiance for a five star as expected but the software as for the staff assistance and attitude very aloof and disappointing. Foremost booked a massage for 80 minutes only to find that the technique n attitude left me wanting to end it early. If you pay over 300.00 it would only be right to get the quality of massage expected. It was not and the massage therapist was rude and worst massage ever. I ended it early. When I looked for staff to assist they noted that after 9 they dont answer phones or tend to issues. The peninsula in New York beats this spa by quite a bit!!!

Great Spa nice massage.. Friendly service for sure

Very nice place, but make sure to get your prices in writing before, as we called in for a couples massage, and they quoted us a price, when we finished they charged us double, saying that price quoted was for individual, the guy we spoke on tge phone, supposedly had left, and they claim guys name was Kevin, this is totally unprofessional, when asking for a couple treatment, total price should be quoted, would of returned to this place again, but not after feeling that place intentionally tried lurking you in.

100% Amazing, loved every minute of it. Total relaxation, left refreshed.

Perfect place for a day off

Love the place, very relaxing.

Relaxing and great atmosphere.worth it and get going

Came here was a very good experience

Excellent! Always a fan

Real nice

Great one

Due to the specific work with the frequency of working dense and tired, I often find new spas to come in HN and Ho Chi Minh City - I have to move quite a lot. The partner introduced me to this spa, said it was great, so I went to try it with her. The ocean spa is very different from the spas I used to visit. It is a cozy space to create a relaxed feeling from the moment you step in. I like it and feel very satisfied. Going to the spa is mostly relaxing so I just took a picture so I didnt take much. The staff here is very polite and delicate, I really like this point

Aids aids the frozen vanyos and in the cavna of heat makes firiooo I loved it

😔😅

Beautiful and small complex