I am very surprised at the negative reviews. I have been a patient for 10 years and I have had nothing but great care.

I had my first appointment with Dr. Lakes today. She took time to get to know me and made a careful review of my medical history. She really seems to care about her patients. Highly recommend!

I do not recommend Dr. Heidi Lakes. I went to her in February with a lump I found under my arm pit. She totally dismissed me and said it was nothing but a fatty deposit. I had my mammogram in March and found out that I had Stage 2 invasive ductal carcinoma breast cancer that had metastasized to one of my lymph nodes. The lymph node was the lump that I found and went to see her about and she was totally dismissive. I had my biopsy performed at Summit and the the Radiologist received the results he proceeded to call Dr. Lakes to give them to her so she could call me. She asked the Radiologist to call me instead. I never received a phone call from her or her office once I was diagnosed. She never called me to say I am sorry or advise me on next steps. The only person that I was able to speak with and provide me any help on providing paperwork to the numerous doctors that I would then have was the Business Office Manager. Terrible experience and terrible doctor.

Ive had great interactions and care by Dr. Lakes. The front staff are usually pretty nice too. When depressed she really listened to me and helped me address each concern and was compassionate. I recommend her.

Never got a phone call for ANY of my results. I question if shes even a doctor. Absolutely no help. All she does is recommend Advil...shes holistic. Please dont waste your time.

My first visit was for chronic neck/shoulder/arm pains with numbness of the arm. Dr. Lakes immediately sent me for an MRI and 2 weeks later I had surgery, I now have zero pain. Every other doctor I saw over a 2 year time frame only recommended pain killers and physical therapy which did nothing. Great physician and staff!. The office

This doctors office doesnt even deserve 1 star. If you are thinking about going here DO NOT. It is impossible to reach a staff member, and on top of that they are extremely rude. After calling the office to see if my insurance was in network, I got a huge medical bill and was told by my company that Genesys Family Medicine charged me out of network. The office manager basically blamed it on me, even though they stopped accepting my insurance that month (how would I know that they dropped it). The manager never got back to me after telling me she would, and they still charged me out of network.Then I was having trouble with a new medication they prescribed me and was told I would have to come back in for another appointment, even though I had just been about 2 months ago. They were unwilling to work with me over the phone. It feels like theyll do anything to make a few extra dollars. I was so tired of dealing with this office that I paid the out of network costs just to be done with it.My family members and I will never be going to this office again. Dr. Lakes is a good doctor but the staff ruins the experience.

My son and I both have had Dr Lakes as a PCP for 10 years now and have never had an issue. The other reviews are really surprising considering all the things we have been in to see her about. The nurses / staff are very nice and I have never waited for an appointment for something serious.

The woman who claimed to be a Dr was rude and disrespectful because I didnt want to purchase $50 pillow spray. She is not a good doctor she literally told me to get my job and get different hours if I was having issues sleeping. I guess she must of failed manners when they were teaching that course in medical school. The front desk girl was very nice.I also didnt want to take a picture and I was told by Dr Rude that she has over 500 patients and this is how she can tell who she is talking too. Really?!?! like i said no morals or values.Even my kid said she was rude because I had to drag my daughter with me since she is not allowed to legally stay home alone...Dont waster you money or time PS dont book with Dr Heidi she is a waste of money!

I like Dr. Heidi Lakes but her office manager filed the wrong code on a lab test and would not return my calls and refused to help me by calling in the right code. I was stuck with paying the lab because medicare would not pay as it was filed under the wrong code. It is very unprofessional and rude not to return calls. I called and left messages repeatedly and personally went in person and left a note asking for her help or an explanation with no response. I will be finding another doctors office who is more patient friendly.

I went to Dr. Lakes for dizziness, fatigue, and occasional shortness of breath her diagnostics were to eat more fruits and vegetables ns drink more water! Are you kidding me seriously! I was furious because honestly I never go to the doctor but I finally did and paid the $20 Co pay just to be told those two things! I went on to tell her I had only had water to drink for the past 10 years due to a diet I was on and she said well I guess u need more water ! Shes unprofessional. The front ladies are extremely rude the only good experience Ive had there was getting my blood drown but the phlabotomist she was great! I was almost in a panic attack because the thought of needles give me anxiety and she calmed me down and didnt hurt me at all so she was great as for the rest of the people they need a new profession!

This physician is not recommended. It is oftentimes very difficult to get an appointment, and her front desk staff is rude. The nurse also does not timely return messages or inform you of test results without requiring repeated calls, which will THEN lead to the posting of results online in the patient portal. Dr. Lakes does not take time to listen to her patients or ensure that their chart contains documentation that accurately reflects symptoms reported by the patient - unfortunately, a patient will only know the extent of the lack of documentation once there is an insurance denial and/or the doctor is fired and a copy of the records is obtained. If you have other doctors (e.g., cardiologist) and the physicians should be working as a treatment team, do not expect this to occur. Dr. Lakes will be very quick to inform you that she doesnt share test results or call other doctors, as that is the patients responsibility. This could be VERY dangerous to the patient, especially if the patient is elderly, disabled, or not able to understand test results or know the questions to ask, because the patient will be told very little from this office. If you get very sick and end-up hospitalized and are told to follow-up with your PCP upon release, good luck getting an appointment within the next 2 or 3 weeks and dont ask to see her partner, as the receptionist will be hateful and just tell you to go to the ER again if you are that sick. Google this physician to read other reviews before making an appointment - your health and possibly your life could depend upon it!

Wish there were negative ratings, I saw Heidi cant even call her a dr because shes not in my opinion for severe depression (suicidal thoughts), her treatment was for me to loose weight and start eating raw fruits and veggies. Her motive through her practice is to shove her weight loss system down patients throats. I told her I just wanted something to make me feel better (anti depressants) she informed me she doesnt like prescribing pills for something weightloss can fix

I will ditto what Erica said and add more. My 91 year old Mother moved to Murfreesboro to be closer to me. She wanted a female PCP, so she chose Dr. Lakes. On my Moms second visit, Dr. Lakes misdiagnosed an itching rash my mother had, and suffered with for three weeks before going in person (because her calls werent returned) to get a referral to a dermatologist. I have been to her office with my mother, and I asked questions which I felt, she ignored. Another time, my mother developed this excruciating pain that started in her shoulders. Dr. Lakes diagnosed arthritis and prescribed Celebrex. This time, my mother suffered for 6 weeks, and Dr. Lakes kept telling her that it takes time for the Celebrex to work. After several attempts to get a referral to a Rheumatologist, we had to go to her office and insist on a referral and told her staff we werent leaving without one. The Rheumatologist diagnosed Polymyalgia and told my Mother she would start feeling better after the first dose of the medicine he prescribed. He was right. This last diagnosis finds my Mother in very serious condition. She went to Dr. Lakes with swollen feet and ankles. Dr. Lakes upped her diuretics. Mom went back with fatigue and shortness of breath (red flag to most doctors). Dr. Lakes put her on Ibuterol inhaler. A week later, I took my Mom to Stonecrest with an intestinal virus. I mentioned previous symptoms while there. The doctor gave her antibiotics, and Potassium supplements and released her. There was no indication of AFib, and her swolden feet and ankles had gone away. Exactly one week later, my Mother suffered a stroke from what Drs. in ICU believe was from Afib. The clot went to her brain and she was in ICU for 4 days, then moved to Cardiology floor for 4 more days until she stabilized. She suffered left side paralysis, and has now been in rehab for almost two weeks. In the meantime, a neighbor went to see Dr. Lakes for Botox injections. Dr. Lakes/Genesis Spa should have signaled red flags for me. She is more into filling wrinkles and selling skin care products which adorn her waiting room. My Mother may be 91, but she was spunky. She still drove, she gardened, sewed, knitted and shopped, until I dropped. I saw my Moms symptoms as concerning. I tried to get a second opinion from my PCP, but he was out of her network. My Mother, my best friend will never be the same again.

I’ve had very good experiences with Dr Lakes.

Worst MD ever. Do not go to her.